DOCSLIB.ORG

Buying from Virtual Seller Bigboxx.Com

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Buying from Virtual Seller Bigboxx.Com Chapter Five: B2B E-Commerce 1 ONLINE FILE W5.1 BUYING FROM VIRTUAL SELLER BIGBOXX.COM Bigboxx.com (bigboxx.com), based in Hong Kong, is a B2B Bigboxx.com provides numerous value-added services retailer of office supplies. It has no physical stores and for customers. Among these are the ability to check item sells products through its online catalog; thus, availability in real time; the ability to track the status of Bigboxx.com is an online intermediary. The company each item in an order; promotions and suggested items has three types of customers: large corporate clients, based on customers’ user profiles; customized prices for medium-sized corporate clients, and small office/home every product, for every customer; control and central- offices (SOHOs). It offers more than 8,000 items from approval features; automatic activation at desired time 300 suppliers. Bigboxx.com’s goal is to sell its products intervals of standing orders for repeat purchasing; and in various countries in Southeast Asia. a large number of Excel reports and data, including The company’s portal is attractive and easy to use comparative management reports. and includes tutorials that instruct users on how to Bigboxx.com began operations in spring 2000. By the use the Web site. Once registered, the user can start end of 2006, it had over 8,500 registered customers. shopping using the online shopping cart. Users can look for items by browsing through the online catalog or by searching the site with a search engine. The Questions ordering system is integrated with a SAP-based back-office system. 1. Enter bigboxx.com and staples.com and compare Users can pay by cash or by check (upon delivery), their B2B offerings and purchase processes. (Take via automatic bank drafts, by credit card, or by purchasing the tutorial at bigboxx.com.) What support services card. Soon users will be able to pay through Internet- are provided? based direct debit, by electronic bill presentation and 2. Someday customers may become accustomed to payment, or by Internet banking. buying office supplies online. Then, they may try to Bigboxx.com uses its own trucks and warehouses buy directly from the manufacturers. Will Bigboxx.com to make deliveries within 24 hours of when an or Staples.com then be disintermediated? Why or order is placed. why not? REFERENCES FOR ONLINE FILE W5.1 bigboxx.com (accessed January 2008). Chan, W. C., T. C. Chu, A. R. Gold, and G. Leibowitz. “Thinking Out of the Box.” The McKinsey Quarterly, no. 2 (2001). 2 Part 3: Business-to-Business E-Commerce ONLINE FILE W5.2 CISCO CONNECTION ONLINE Customer Service each shipment. CCO can record the shipping date, the Cisco began providing electronic support in 1991 using method of shipment, and the current location of each value-added networks (VANs). The first applications offered product. All new information is made available to were software downloads, defects diagnosis, and technical customers immediately. As soon as an order ships, advice. In spring 1994, Cisco moved its system to the Web Cisco notifies the customer via e-mail. and named it Cisco Connection Online (CCO). By 2004, Benefits Cisco’s customers and reseller partners were logging onto Cisco reaps many benefits from the CCO system. Cisco’s Web site over 2 million times a month to receive The most important benefits include the following, per technical assistance, place and check orders, or download Interwoven (2001): software. The online service has been so well received that nearly 85 percent of all customer service inquiries and ◗ Reduced operating costs for order taking. By taking 95 percent of software updates are delivered online. The its order process online in 1998, Cisco has saved service is delivered globally in 16 languages. The CCO is $363 million per year, or approximately 17.5 percent considered a model for B2B success, and several books of its total operating costs. This is due primarily to have been written about it (e.g., Slater 2003). increased productivity of the employees who take and process orders. Online Ordering by Customers ◗ Improved quality. The system facilitates the Six Sigma Virtually all of Cisco’s products are made-to-order. Before mission of Cisco. CCO, ordering a product was a lengthy, complicated, and ◗ Enhanced technical support and customer service. error-prone process because it was done by fax or by “snail With more than 85 percent of its technical support mail.” Cisco began deploying Web-based commerce tools in and customer service calls handled online, Cisco’s July 1995, and within a year its Internet Product Center technical support productivity has increased by allowed users to configure and purchase any Cisco product 250 percent per year. over the Web. Today, a business customer’s engineer can ◗ Reduced technical support staff cost. Online technical sit down at a PC, configure a product, and find out immedi- support has reduced technical support staff costs by ately if there are any errors in the configuration (some roughly $125 million each year. feedback is given by intelligent agents). ◗ Reduced software distribution costs. Customers By providing online pricing and configuration tools to download new software releases directly from customers, 99 percent of orders are now placed through Cisco’s site, saving the company $180 million in CCO, saving time for both Cisco and its customers. In the distribution, packaging, and duplicating costs first 5 months of online ordering operations in 1996, Cisco each year. Having product and pricing information booked over $100 million in online sales. This figure grew on the Web and Web-based CD-ROMs saves Cisco to $4 billion in 1998, to over $8 billion in 2002, and to an additional $50 million annually in printing and about $12 billion in 2005 (Cisco Annual Report 2005). distributing catalogs and marketing materials to (Note: data for Cisco’s online and offline sales are not customers. separated after 2005.) ◗ Faster service. Lead times were reduced from 4–10 days Tracking Order Status to 2–3 days. Each month Cisco used to receive over 150,000 order- The CCO system also benefits customers. Cisco status inquiries such as, “When will my order be ready?” customers can configure orders more quickly, immediately “How should the order be classified for customs?” “Is the determine costs, and collaborate much more rapidly and product eligible for NAFTA agreement?” “What export effectively with Cisco’s staff. Also, customer service and control issues apply?” Cisco provides self-tracking and FAQ technical support are faster. tools so that customers can find the answers to many of In 2006, Cisco moved to selling its hardware (routers their questions by themselves. In addition, the company’s and switches and VoIP) and the software that powers them primary domestic and international freight forwarders separately. This unbundling gives customers more flexibility update Cisco’s database electronically about the status of (see Hoover 2006). Chapter Five: B2B E-Commerce 3 REFERENCES FOR ONLINE FILE W5.2 Cisco Annual Report. Cisco Systems, 2005. cisco.com/ writeit4u.net/documents/interwoven/casestudy_ web/about/ac49/ac20/ac19/ar2005/index.html cisco.pdf (accessed January 2008). (accessed January 2008). Slater, R. The Eye of the Storm: How John Chambers Hoover, J. N. “The Cisco Premium.” InformationWeek, Steered Cisco through the Technology Collapse. New July 31–August 7, 2006. York: Harper-Collins, 2003. Interwoven, Inc. “Interwoven Solutions Power Cisco Connection Online.” Interwoven case study, 2001. Online File W5.3 Extranets An extranet uses the TCP/IP protocol to link intranets in different locations (as shown in extranet Exhibit W5.3.1). Extranet transmissions usually are conducted over the Internet, which offers A network that uses a little privacy or transmission security. Therefore, it is necessary to add security features. This is virtual private network done by creating tunnels of secured data flows, using cryptography and authorization algo- to link intranets in rithms, to provide secure transport of private communications. An Internet with tunneling different locations over technology is known as a virtual private network (VPN) (see en.wikipedia.org/wiki/Virtual_ the Internet; an private_network). “extended intranet.” Extranets provide secured connectivity between a corporation’s intranets and the intranets of its business partners, materials suppliers, financial services, government, and customers. Access to virtual private network an extranet is usually limited by agreements of the collaborating parties, is strictly controlled, and (VPN) is available only to authorized personnel using a secure password and login. The protected envi- A network that creates ronment of an extranet allows partners to collaborate and share information and to perform these tunnels of secured data activities securely. flows, using cryptogra- Because an extranet allows connectivity between businesses through the Internet, it is an open and flexible platform suitable for B2B. To increase security, many companies replicate phy and authorization the portions of their databases that they are willing to share with their business partners and algorithms, to provide separate them physically from their regular intranets. However, even separated data need to secure transport of be secured. (See Chapter 10 for more on EC network security.) private communications According to Szuprowicz (1998), extranet benefits fall into five categories: over the public Internet. 1. Enhanced communications. The extranet
Load more

Recommended publications
  • Outline of a Business Plan Plan Summary Company And
    APPENDIXB OUTLINE OF A BUSINESS PLAN A business plan is a description of your proposed or existing business and should include information on the business' products or services, markets, marketing strategies, manufacturing procedures, ownership, management structure, needs (organizational, personnel and fmancial) and projections. A well-prepared business plan serves two important functions. First, it is a basic management tool that helps guide the future direction of your company. Second, it is a mandatory document if you plan to seek business fmancing. How much detail should your business plan contain and in what order? What will help make it effective in communicating your proposed or existing company's strengths and potential? The purpose of this section of the handbook is to help you answer such questions. Not all plans need to be alike. Some sections of this outline may be more applicable to your company than others. You should make every effort to tailor your plan to your company's specific set of circumstances. PLAN SUMMARY A well-written business plan summary allows prospective lenders and investors to quickly decide if they want to examine the entire plan in detail. Therefore, your objective in the plan summary is to convince them to study the plan further. Although a plan summary appears first, it should be the last part you write. The summary should briefly highlight the key elements of your business plan and include the following points: - A brief history of your business or business concept; - A description of your products or services with emphasis on their distinguishing features, the market needs they will meet, the market potential and assessment of the competition: - How the products will be made, or services performed; - An outline of your management team's experience and talent; - A summary of your fmancial projections; and - How much money you are seeking, in what form, for what purpose and how it will be repaid.
    [Show full text]
  • BID TABULATION #2836 OFFICE SUPPLIES Req/PO #: 176688
    BID TABULATION #2836 OFFICE Req/PO #: 176688 2/19/21 SUPPLIES PYRAMID SOUTHWEST ACCO SCHOOL & OFFICE LN Qty Unit Description/Product ID BRANDS BRAND BRAND SCHOOL BRAND QUILL BRAND OFFICE BRAND DEPOT USA PRODUCT SUPPLIES S 1 96 EA 1510015 NO BID $3.81 $3.72 07 $5.60 8 $4.40 03 WASTEBASKET, RECTANGULAR PLASTIC 12 3/4"DIA X 16 2818BK 12/CAS 1/4"H, 7 GALLON, GRAY OR BLACK E BLACK ,***1510015 99 OR EQUAL 01 RUBBERMAID #2830 02 LOMA 823 03 RUBBERMAID 2956 0415X11X15 TENEX RECTANGULAR16024 RECT. 7 05GAL RUBBERMAID 69179 06 RUBBERMAID 69176 07(BLACK) CONTINENTAL 221-481 2818BK 08 COASTWIDE 124867 2 96 EA 1510035 NO BID $3.41 99 NO BID NO BID $3.55 04 BOOK, CLASS RECORD, TEACHER'S, K-12, SPIRAL WARD BOUND ,***1510035 HUBBARD HUB910L SKU#365 930 99 OR APPROVED EQUAL ***Wasn 01 GEOGRAPHY WORK BOOK 02COMPANY EASTMAN #201 ER110 03 WEBBER P3-206030 04 IMPERIAL 11300 PYRAMID SOUTHWEST ACCO SCHOOL & OFFICE LN Qty Unit Description/Product ID BRANDS BRAND BRAND SCHOOL BRAND QUILL BRAND OFFICE BRAND DEPOT USA PRODUCT SUPPLIES S 051510015 HAMMOND & STEVENS 610- 06PWASTEBASKET, ELAN R1010 RECTANGULAR PLASTIC 12 3/4"DIA X 16 1/4"H,07 TOPS41200 7 GALLON, (524- GRAY OR 3 2100 PKG BLACK1510040975)/NOT ,***1510015 ACCEPTABLE NO BID $17.16 NO BID $5.22 5 $6.50 06 BOOK, COMPOSITION, 40 SHEET/80PAGE ,10 X 8", EACH LINNET COVERING, FAINT PRICE RULING, 12 PER ,***1510040 99 OR EQUAL 02 MEAD 09-4075 03 CLASSMATE #1040 04 PRUDENTIAL FEIDCO 0522571 AVERY 43-461 06 IMPERIAL 1142 40M 07 EVERETTE 1040 11 SOUTHWEST 114240M 4 300 PKG 1510045 NO BID $3.58 99 NO BID NO BID $3.90 08 BOOK, DAILY LESSON PLAN 11 X 9 3/8", 52 SHEETS, WARD TWIN WIRE, 7 PERIODS HUBBARD ,***1510045 HUB18 SKU#365 846 99 OR EQUAL ***Wasn 01 WESTAB INC #50-1500 02 MEAD 50-1500 03 G W SCHOOL SUPPLY 04 PAC.
    [Show full text]
  • Common Computer Supplies/Consumables Common Office Supplies Common Office Devices Audio and Visual Presentation and Composing Eq
    ANNUAL PROCUREMENT PLAN SUPPLEMENTAL For Fiscal/Calendar Year 2012 Department/Bureau/Office: Bureau of Local Employment (BLE) Contact Person: Rachel C. Nuval Region: DOLE-Central Office Position: LEO III Address: Intramuros, Manila E-Mail: Telephone/Mobile Nos: 528-0087 Unit of Quantity Requirement Item & Specifications Unit Cost Total Amount Measure 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Total Common Computer Supplies/Consumables Ink cartridge, HP 703 black pc 5 5 400.00 2,000.00 Common Office Supplies Staple Wire B10 bx 5 5 5.00 25.00 Staple Wire, B8 bx 5 5 32.00 160.00 Binder Clip, large 12pcs/box bx 5 5 43.00 215.00 Binder Clip, small 12pcs/box bx 5 5 17.00 85.00 Tape, scotch, 3/4 roll 4 4 10.00 40.00 Telephone message pad roll 2 2 40.00 80.00 Plastic folder, A4 12pcs/pack bx 5 5 62.00 310.00 Brown envelope, A5 size bx 12 12 2.00 24.00 Shorthand pads pad 6 6 8.00 48.00 Common Office Devices Puncher, small w/ 2 hole pc 1 1 225.00 225.00 Paper tray pc 21 21 220.00 4,620.00 Stapler, size: B8 bx 3 3 216.00 648.00 Stapler, size: B10 bx 2 2 47.00 94.00 Audio and Visual Presentation and Composing Equipment Icom Radio Transceiver unit 6 6 4,480.00 26,880.00 HS-51 Headset unit 10 10 2,500.00 25,000.00 Icom Radio IC-V8 Battery unit 10 10 1,000.00 10,000.00 Computer Equipment and Accessories Ruckus Outdoor Access Point (m:7762-AC) unit 3 3 200,000.00 600,000.00 Proliant DL380p 460W Server (32GB Ram) unit 2 2 360,000.00 720,000.00 Computer Desktop, Aspire 4755G unit 3 3 171,000.00 513,000.00 Flatbed Scanner Gt-2500 Epson plus unit 1 1 45,500.00 45,500.00 page 1 Unit of Quantity Requirement Item & Specifications Unit Cost Total Amount Measure 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Total Other Categories Globe Prepaid MYFI pc 16 16 3,495.00 55,920.00 Tarpaulin 12" x 24" pc 4 4 3,863.36 15,453.44 Eco Bag, 13" x 15" x 4" pc 500 500 27.00 13,500.00 TOTAL 2,033,827.44 page 2 ANNUAL PROCUREMENT PLAN SUPPLEMENTAL For Fiscal/Calendar Year 2012 Department/Bureau/Office: Bureau of Labor and Employment Statistics (BLES) Contact Person: Imee O.
    [Show full text]
  • Annual Report 2020
    Pelikan International Corporation Berhad (Registration No.:198001009827(63611-U)) ANNUAL REPORT PELIKAN CARES Two simple words that encapsulate how we do things at Pelikan Group. In 2020, we challenged ourselves to build a new concept and strategic vision for the Pelikan brand, one that reflects on our brand heritage and yet, to be more appealing to a new generation of children, parents and teachers. The Group’s goal was to strengthen our brand heritage and uniqueness with what we are learning about this new generation. As children draw, read, write, paint, create and learn all the time, Pelikan with a brand history of nearly two centuries have been caring for children’s learning development this whole time. We are set to remind people that we truly are a caring brand. This meaningful brand promise is the running theme that connects all our products, events and communication messages together. The message was inspired by our corporate trademark of the Pelican - a bird which has a nurturing and social nature. Living peacefully in large flocks and sharing parenting duties, the Pelican encourages us to develop friendly, caring, and supportive relationships with our families and members of our own communities. This is in line with the Pelikan Group’s core beliefs. Our promise of Care is expressed in diverse ways: Pelikan Cares for Education: We aim to improve the learning process for students, parents and teachers. This is why we are dedicated to help children learn by developing tools such as griffix® - the learn to write system of writing instruments and brushes with ergonomic features that will not only assist children in learning, but also develop their gross motor skills.
    [Show full text]
  • Office Playbook the Small Business Office Playbook
    THE SMALL BUSINESS OFFICE PLAYBOOK THE SMALL BUSINESS OFFICE PLAYBOOK A small business office is more than four walls and Wi-Fi—it’s a creative and productive space full of moving pieces working together to power your business. To serve your customers with the very best products and services, you need to ensure every aspect of your operation—from procurement policies to floor plans—is properly configured. This guide details all of the steps necessary for getting a new office space up-and-running and an existing office space in tip-top condition. Specifically, it covers the following: Selecting the right office space Finding the right suppliers New office space is often necessary to The best suppliers work as business accommodate an expanding workforce partners who deliver what you need, or increase your access to clients and when you need it, and at the right price. 04 customers. The section includes tips for 11 This section lists important criteria to selecting the best location and smartest consider when choosing suppliers, lease arrangement. improving procurement policies, or shopping through an online marketplace. Planning your office layout Whether you’re moving into a new space Keeping your office costs down or simply rearranging your existing Don’t let unnecessary expenses drain one, your office layout will dictate how your budget. This section details simple 08 your employees communicate and 12 ways to save money and manage collaborate. This section details the supplies while maintaining a positive benefits (and drawbacks) of open, office experience. closed, and modular plans. Choosing office furnishings and supplies When your office is running smoothly, you can Your office runs on employee energy, and your employees run on coffee, protein spend more time generating profit and less time 09 bars, and breakroom humor.
    [Show full text]
  • Office Supplies Non-Mandatory for State Agencies Available to Political Subdivisions
    OFFICE SUPPLIES NON-MANDATORY FOR STATE AGENCIES AVAILABLE TO POLITICAL SUBDIVISIONS NASPO ValuePoint leverages the buying power of all 50 states to offer exceptional pricing for participating states and their political subdivisions. Alaska is an active member of NASPO ValuePoint. In order to use a contract, the state must sign a Participating Addendum (PA). The State of Alaska has signed PA’s with the vendor’s listed below as non-mandatory contracts for Office Supplies: F.O.B. POINT: All shipments are F.O.B. Destination, freight prepaid by the vendor. Contract pricing includes all shipping and delivery costs for deliveries within the Anchorage, Fairbanks, and Juneau areas, defined as follows: Anchorage Area: all areas within Anchorage and all surrounding communities, in their entirety, accessible by roadway and within a 50 mile radius of Anchorage city limits. Fairbanks Area: all areas within Fairbanks and all surrounding communities, in their entirety, accessible by roadway and within a 50 mile radius of Fairbanks city limits. Juneau Area: all areas accessible by roadway within the boundaries of the City and Borough of Juneau. Actual shipping costs for deliveries outside of the Anchorage, Fairbanks, and Juneau areas will be passed on to the ordering agency. All emergency or rush deliveries that require special shipping and handling will also be at the ordering agency’s expense, with prior approval from the ordering agency. All shipping and delivery costs billed to an ordering agency shall be added to an invoice as a separate line item.
    [Show full text]
  • U. S. Office Products Supply Chain
    U. S. Office Products Supply Chain ISyE 6340 March 14, 2016 1 What I’ll Tell You • Define office products • Manufacturing • Office products sales channels • Customers they each serve • Channel capabilities • Logistical challenges • Musings on supply chains in general • Review • Questions 2 Military Presentations – Tell them what you’ll tell them – Tell them – Tell them what you told them Military Presentations Food for Thought “You can lead a man to Congress, but you can't make him think. ” - Milton Berle American comedian 5 “Office Products” • Core office supplies – Paper, pads, envelopes, etc. – Writing instruments – Filing supplies – Office & desk accessories – Presentation and planning • Non-computer machines • Computer hardware & software – Cell phones & tablets • Copy & print • Furniture • Jan/San (Janitorial / Sanitation) • Breakroom supplies • School supplies • Medical supplies 6 Office Products Office furniture Computers 7% 28% Other 4% Non‐computer machines 24% Basic school/office supplies 37% 7 Source: SHOPA School and Office Products Industry Report - 2007 Office Products Services Office furniture 5.8% 5.8% Computers and mobility Core office supplies 7.1% 28.5% Facilities & breakroom 7.1% Paper 9.0% Ink and toner 20.9% Business technology 15.7% 8 Source: Staples Annual Report - 2013 U. S. Office Products Market ( $ Billions ) CAGR 2002 – 2006: $350 $323 $331 3.0% $312 $294 $302 $300 Delivery: $120 $117 3.4% $250 $113 $105 $108 $200 $150 Retail: $206 $211 $100 $189 $194 $199 2.8% $50 $0 2002 2003 2004 2005 2006 Retail Delivery 9 Source: SHOPA School and Office Products Industry Report - 2007 Office Products Customers Consumer/Home office • Food & drug, mass retailers, super stores, specialty retailers, etc.
    [Show full text]
  • Business Plan for Small Service Firms Management and Planning Series MP -11
    Business Plan for Small Service Firms Management and Planning Series U. S. Small Business Administration April 2009 Helping Small Business Start, Grow and Succeed Business Plan for Small Service Firms Management and Planning Series MP -11 __________________________________________________________________________________________ The material in this publication may not be reproduced or transmitted in any form or by any means -- electronic, mechanical, photocopying or other -- without prior written permission of the U.S. Small Business Administration. How to Write a Business Plan, Copyright 1990, Linda Pinson and Jerry Jinnett. All rights reserved. All of SBA's programs and services are extended to the public on a nondiscriminatory basis __________________________________________________________________________________________ Office of Entrepreneurship Education April 2009 U.S. Small Business Administration 2 TABLE OF CONTENTS INTRODUCTION 4 MARKETING 6 GETTING THE WORK DONE 14 PUT YOUR PLAN INTO DOLLARS 16 CONTROL AND FEEDBACK 18 IS YOUR PLAN WORKABLE? 20 IMPLEMENTING YOUR PLAN 21 KEEPING YOUR PLAN CURRENT 22 APPENDIX 23 INFORMATION RESOURCES 36 U.S. Small Business Administration 3 INTRODUCTION A business plan can provide the owner-manager or prospective owner-manager of a small service firm with a pathway to profit. This publication is designed to help an owner-manager develop a business plan. To profit in business, you need to consider the following questions, among others: What business am I in? What services do I provide? Where is my market? Who will buy the services? Who is my competition? What is my sales strategy? What merchandising methods will I use? How much money is needed to operate my firm? How will I get the work done? What management controls are needed? How can they be carried out? When should I revise my plan? Where can I go for help? No one can answer such questions for you.
    [Show full text]
  • Industry Mapping File
    Industry Definition Outline: Sector / Group / Industry / Subindustry Sector Ind. Group Industry Subindustry Commodities Agribusiness Animal Production Animal Aquaculture Cattle Ranching and Dairy Farming Hog and Pig Farming Other Animal Production Poultry and Egg Production Sheep and Goat Farming Crop Production Fruit and Tree Nut Farming Greenhouse, Nursery, and Floriculture Production Oilseed and Grain Farming Other Crop Farming Vegetable and Melon Farming Forestry and Logging Forest Nurseries and Gathering of Forest Products Logging Timber Tract Operations Miscellaneous Agribusiness Fishing Hunting and Trapping Support Activities for Animal Production Support Activities for Crop Production Support Activities for Forestry Materials and Commodities (except Energy) Chemical Manufacturing Basic Chemical Manufacturing Other Chemical Product and Preparation Manufacturing Paint, Coating, and Adhesive Manufacturing Pesticide, Fertilizer, and Other Agricultural Chemical Manufacturing Resin, Synthetic Rubber, and Artificial Synthetic Fibers and Filaments Manufacturing Soap, Cleaning Compound, and Toilet Preparation Manufacturing Mining (except Oil, Gas, and Coal) Metal Ore Mining Nonmetallic Mineral Mining and Quarrying Support Activities for Mining Nonmetallic Mineral Product Manufacturing Cement and Concrete Product Manufacturing Clay Product and Refractory Manufacturing Glass and Glass Product Manufacturing Lime and Gypsum Product Manufacturing Other Nonmetallic Mineral Product Manufacturing Paper Manufacturing Converted Paper Product Manufacturing
    [Show full text]
  • A 2014 Study by the Entertainment Software Association (ESA)
    SALE2014S, DEMOGRAPHIC, AND USAGE DATA ESSENTIAL FACTS ABOUT THE COMPUTER AND VIDEO GAME INDUSTRY [ i ] “Our industry has a remarkable upward trajectory. Computer and video games are a form of entertainment enjoyed by a diverse, worldwide consumer base that demonstrates immense energy and enthusiasm for games. With an exciting new generation of hardware, outstanding software, and unmatched creativity, technology, and content, our industry will continue to thrive in the years ahead.” —Michael D. Gallagher, president and CEO, Entertainment Software Association [ ii ] WHAT’S INSIDE WHO IS PLAYING 2 Who Plays Computer and Video Games? 4 Who Buys Computer and Video Games? AT PLAY 5 What Type of Online and Mobile Games are Played Most Often? 5 How Many Gamers Play on a Phone or Wireless Device? 6 How Many Gamers Play Games With Others? 7 Parents and Games 7 Parents Control What Their Kids Play 9 Top Reasons Parents Play With Their Kids THE BOTTOM LINE 10 What Were the Top-Selling Game Genres in 2013? 11 What Were the Top-Selling Games of 2013? 12 Sales Information: 2003–2013 13 Total Consumer Spend on Video Game Industry in 2013 WHO WE ARE 14 About ESA 14 ESA Members OTHER RESOURCES 16 ESA Partners The 2014 Essential Facts About the Computer and Video Game Industry was released by the Entertainment Software Association (ESA) in April 2014. The annual research was conducted by Ipsos MediaCT for ESA. The study is the most in-depth and targeted survey of its kind, gathering data from more than 2,200 nationally representative households. Heads of households, and the most frequent gamers within each household, were surveyed about their game play habits and attitudes.
    [Show full text]
  • Risk-Assessments for Products Within Five Categories: Office Supplies
    Risk-assessments for products within five categories: Office supplies A report for Direktoratet for forvaltning og IKT (DIFI) by Swedwatch Table of contents Introduction 3 Method and data 3 Office supplies 4 Batteries 6 Whiteboards 10 Ballpoint pens 15 Metal staplers and paper clips 20 Toner cartridges 24 Paper calendars 29 2 Introduction Swedwatch has carried out risk-assessments on thirty-four products within five product categories on behalf of Direktoratet for forvaltning og IKT (DIFI). The risk-assessment reports aim to provide information on potential adverse impacts on labour rights and human rights in the supply chains of the selected products. The reports will guide contracting authorities on the importance of social considerations in their purchasing practices and when such criteria should be applied. The risk- assessments will also improve the readers’ understanding of what to look for when monitoring supplier compliance. It is important to note that the risk-assessments do not aim to scrutinise or describe the supply chain of any particular brand or supplier. The purpose is to give a general understanding of the potential risks linked to the product in general. Each product is described based on components and materials used in the product. The general supply chain is presented in a table, along with a narrative explanatory paragraph. The supply chain table is divided into three sections; assembly, component and raw material, and provides an overview of most relevant countries. General risks are outlined and those which are categorised as most adverse risks for each step of the supply chain are summarised in an introductory table in order to provide an overview.
    [Show full text]
  • 2019 Essential Facts About the Computer and Video Game Industry
    2019 ESSENTIAL FACTS About the Computer and Video Game Industry Foreword Table of Contents 2018 was a record-breaking year for our industry, with total video game sales exceeding $43.4 billion. Over 164 million adults in the United States play video games, and three-quarters of all Americans have at least one gamer in their Foreword 3 household. It’s now more important than ever to understand who America’s video At-A-Glance 5 game players really are and what’s driving them. Average Gamer 6 That’s why I’m thrilled to share the 2019 Essential Facts About the Computer and Video Game Industry. For the first time, we at the Entertainment Software Social & Lifestyle 9 Association have taken a comprehensive look at the individual Americans who enjoy video games and their lifestyles in order to better understand their profiles Parents of Gamers 10 and interests. Households with Children 13 The resulting data speaks for itself. Video game players represent a diverse cross- Who Plays 15 section of the American population spanning every age, gender, and ethnicity. They live healthy lives, are civically engaged, and are socially active. More than Purchasing 20 three-quarters report that video games provide them with mental stimulation (79%) as well as relaxation and stress relief (78%). The role of video games in the ESA Partners 22 American family is also changing: nearly three-quarters (74%) of parents believe video games can be educational for their children, and more than half (57%) enjoy ESA Members 23 playing games with their child at least weekly.
    [Show full text]