Comptia A+ Certification Exam Prep
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Course 445 CompTIA A+ Certification Exam Prep 445/CN/H.3/709/H.2 Acknowledgments The author would like to thank the following people for their valuable help with this course: Teresa Shinn Carl Waldron Tim Watts Esteban Delgado Dave O’Neal Shirley Auguste Alicia Richardson © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. © LEARNING TREE INTERNATIONAL, INC. All rights reserved. All trademarked product and company names are the property of their respective trademark holders. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of the publisher. Copying software used in this course is prohibited without the express permission of Learning Tree International, Inc. Making unauthorized copies of such software violates federal copyright law, which includes both civil and criminal penalties. Introduction and Overview Course Objectives The main objective of this course is to Prepare you to pass the CompTIA A+ 220-901 and 220-902 exams To accomplish this goal, you will learn how to Safely disassemble and reassemble a complete PC system Install and configure common PC motherboards and adapter cards Use an organized strategy to identify and troubleshoot common PC problems Select and install the correct type of RAM memory needed to upgrade a PC system Install and configure data storage systems, including hard disks, solid state drives (SSD), CD, and DVD-ROM drives Identify fundamental components of laptops and mobile devices and describe how to troubleshoot common problems © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. Intro-2 Course Objectives Identify basic components of printer/scanner technologies and describe configuration/troubleshooting procedures Explain the fundamentals of using Windows, Mac OS, and Linux operating systems Describe procedures for installing and upgrading operating systems Explain methods for managing, optimizing, and troubleshooting Windows Identify and explain basic principles of computer networking List fundamental protocols and technologies of the Internet Describe fundamental principles of computer security Describe the use of effective communication skills and professional behavior on the job © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. Intro-3 Course Contents Introduction and Overview Chapter 1 CompTIA A+ Exam Overview Chapter 2 Introduction to the PC and Safe Disassembly Practices Chapter 3 The Motherboard Chapter 4 Microprocessors Chapter 5 The Power Supply Chapter 6 Preventive Maintenance and a Troubleshooting Strategy for PCs Chapter 7 Displays and Input Devices Chapter 8 PC Connection Interfaces and Custom PC Configurations Chapter 9 Expanding and Troubleshooting Memory Chapter 10 Data Storage Systems Chapter 11 Laptops and Mobile Devices © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. Intro-4 Course Contents Chapter 12 Printers and Scanners Chapter 13 Windows Operating Systems Chapter 14 Other Operating Systems and Technologies Chapter 15 Installing and Upgrading Windows Chapter 16 Managing, Optimizing, and Troubleshooting Windows Chapter 17 Introduction to Networking Chapter 18 Internet Technologies Chapter 19 Computer Security Chapter 20 Effective Communication and Professionalism on the Job Chapter 21 Course Summary Next Steps Appendix A CompTIA 2015 A+ Exam Objectives Appendix B Chapter Review Answers © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. Intro-5 Chapter 1 CompTIA A+ Exam Overview Chapter Objectives In this chapter, you will learn how to Describe the format and requirements of the CompTIA A+ exam Explain the methods you should use to prepare for the CompTIA A+ exam © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-2 Chapter Contents Overview of CompTIA A+ Certification • A+ Exam Format and Requirements • Exam Preparation and Test-Taking Tips • Sample Questions © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-3 Who Is CompTIA? Computing Technology Industry Association Industry trade group of major computer and peripheral manufacturers • Adobe Systems • AMD • Canon • Cisco Systems • Intel • IBM • Microsoft • Fujitsu • Hewlett-Packard • Siemens • Best Buy • Thousands of other companies © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-4 A+ Certification A+ certification goal • “The CompTIA A+ Essentials Examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field” ◦ CompTIA 2015 A+ Exam Objectives Benefits of A+ certification • Validate basic skills in support of microcomputers and peripherals • Provides baseline skill assurance for companies • Provides assurance of quality care for customers • Career advancement for PC support personnel © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-5 Chapter Contents • Overview of CompTIA A+ Certification A+ Exam Format and Requirements • Exam Preparation and Test-Taking Tips • Sample Questions © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-6 2015 A+ Exam A+ certification exams • CompTIA A+ 220-901 ◦ Fundamentals of computer technology; installation and configuration of PCs, laptops, and related hardware; and basic networking • CompTIA A+ 220-902 ◦ Skills required to install, configure, and troubleshoot PC operating systems as well as configuring common features for mobile operating systems CompTIA A+ CompTIA A+ A+ Certification 220-901 + 220-902 © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-7 Exam Format Exam format • Linear format, computer-based test ◦ Multiple choice and some performance-based (simulation) questions • 90 minutes to complete each exam Exam Number of questions Passing score (out of 900 points) CompTIA A+ 220-901 90 675 CompTIA A+ 220-902 90 700 © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-8 Testing Services Pearson VUE • www.pearsonvue.com © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-9 Chapter Contents • Overview of CompTIA A+ Certification • A+ Exam Format and Requirements Exam Preparation and Test- Taking Tips • Sample Questions © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-10 Preparing for the A+ Exam Course requirements • Reasonable previous experience in PC configuration and troubleshooting Course preparation method • The A+ exam covers a large amount of information • It has been divided into digestible sections, but coverage will be fairly quick ◦ Some hands-on for illustration ◦ Representative key questions at the end of each chapter • Stick to topics included—they have been selected because they are exam topics ◦ Our goal is to prepare you well! © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-11 Preparing for the A+ Exam Real experience is required • Gain as much practical experience as you can in areas you are less familiar with Be familiar with the objectives for the exams you will be taking Practice with sample questions in each area • There are sample questions at the end of each chapter in this course Study for one to two weeks in addition to this course before taking the exams © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-12 Test-Taking Tips Read questions carefully • There are no trick questions—the answer is there somewhere Answer questions you know first, then go back and do the unanswered questions Don’t leave any questions unanswered—they will be counted as incorrect Keep track of time • You have 90 minutes per exam © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-13 Chapter Contents • Overview of CompTIA A+ Certification • A+ Exam Format and Requirements • Exam Preparation and Test-Taking Tips Sample Questions © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-14 Sample Questions 1. The practice of modern CPUs automatically reducing their speed during times of low demand, or when overheating is detected, is called _________. A. Hyperthreading B. Throttling C. Overclocking D. Underclocking 2. When upgrading memory on a computer with a front-side bus speed of 400 MHz, what memory module has the necessary data transfer rate to support this speed? A. PC1200 B. PC2100 C. PC3200 D. PC4000 © Learning Tree International, Inc. All rights reserved. Not to be reproduced without prior written consent. 1-15 Sample Questions 3. The standard connector for a UTP Ethernet cable is a: A. DB -9 male B. DB -25 female C. RJ-45 D. RJ-11 4. Which connector is highlighted?