PORTFOLIO OF EXPERTISE Environmental solutions Connecting new lines, together.

Drawing from our long experience as a multimodal operator, we look forward to assisting you with the construction and optimization of your mobility systems and services.

Our ambition is to develop with you, in a genuine spirit of partnership, customized, safe, effective and responsible transit solutions that are adapted to your needs and constraints and closely in tune with customer expectations.

The mobility of the future will be personalized, autonomous, connected and electric. This is our firm belief. Innovation is at the heart of our approach, in order to constantly improve the performance of public transportation services and make the promise of “new mobilities” a reality, for everyone.

As well as uncompromising safety, which is our credo, our overriding concern is the satisfaction of our customers and the quality of their experience. Every team member in the group engages on a daily basis to meet these challenges and implement solutions both for today and for the future.

Thierry Mallet Chief Executive Officer Public transit, playing a key role in climate change and energy mix

A Twofold challenge; global and local Climate change and its impact on air quality represent a major threat to the environment and public health. During the Paris COP21 in December 2015, nearly 200 countries signed a universal agreement to cut Greenhouse gases (GHG) and avoid the most dangerous effects of climate change. They committed themselves to keep the average global temperature rise below 2°C, which means a 70% GHG emissions reduction between 2010 and 2050*. In this climate-resilient global context, the International Association of Public Transport (UITP) supports climate change actions through its Declaration on Climate Leadership that demonstrates the sector support to double the market share of public transit by 2025. Locally, transit authorities have defined their own objectives; the Netherlands are engaged in a concerted process of transition towards zero emission by 2025. In France the Energy Transition Law demands a 50% reduction of GHG emissions by 2050. In the USA, California is seen as a pioneer in the combat against climate change and it aims to reduce energy consumption in the state by 50% by 2030. © Transition Network © Transition

Public TransiT – a key lever energy mix and directly contribute to the reduction of local air and noise pollutants. The environmental impact of a modal shift is significant. Greenhouse gas emissions and energy consumption of a A wide range of solutions to single trip can be divided by twenty if it is made using public transit rather than a private car. answer local needs The main mission of public transit is therefore to tackle the The energy transition is a key aspect of Transdev’s service environmental threats by being efficient. Efficient in the ser- offer to local governments and Public Transit Authorities. vice provided (reliability, quality, safety) and in minimizing Transdev offers various ecofriendly options. Among them: the costs to be a real alternative to the private car. Efficient alternative fuels, renewal of heat engines, hybrid and fully in the way services link up with car usage. The aim is not to electric vehicles. reject car usage but limit it to “win over ” new customers Since the implementation of the first electric minibuses in city and convince them to change their mode of transportation. centers (La Rochelle and Rotterdam), Transdev has expanded Public transit providers must help develop the future modes its electromobility fleet with self-service car sharing, hybrid of sustainable transportation so increased passenger flows taxi fleet and standard capacity electric buses. can be absorbed and accommodated, and at the same time With 56% of the global fleet considered to be low emission guaranteeing seamless transit. If we consider that 30% of the and capitalization of initiatives through its Electric Bus world’s of GHG emissions are linked to the transportation Living Lab, Transdev is now recognized for its experience sector, we must also shoulder the responsibility of improving and expertise in the range of potential solutions, their costs the ecological impact of our operations by proposing a new and their impacts on environment and operations.

* Intergovernmental Panel on Climate Change (IPCC) WINNING THE SUSTAINABLE MOBILITY BATTLE Good Reducing the local carbon footprint Faced with the ever-present challenges of intermodality and optimized management of transit systems, Transdev also devotes its expertise to increasing ridership, through real-time reasons information, mobile apps, service quality, efficient systems and “soft” modes, all designed to convince as many people as possible to choose mass transit.

With a 30% increase since 2000, Nantes has the second highest ridership rate in France: 195 to choose journeys per inhabitant per year; In Dublin, Ireland, ridership increased by 55% between 2005 and 2016. At the same time, Transdev Dublin has been awarded multiple times for its involvement in Transdev environmental matters.

ROBUST PROCESSES AND Consulting and GLOBAL CERTIFICATIONS experimentation Putting the environment at the heart of Paving the way to the best energy mix our management systems To ensure a successful transition toward renewable energies, we rely on a solid base of know-how, One of the major keystones of our environmental enhanced by experiments. The Electric Bus Living approach is assuring quality management in our Lab is a transportation and research community operations. 75 locations worldwide including the that analyzes and capitalizes on the various electric Transdev Group headquarters are ISO 9001 certified, mobility trials led by Transdev worldwide. It is a tool to which demonstrates our capacity to meet customer advise transit agencies on their best choice in terms needs through continuous improvements. of environmental performance, safety, operations and Transdev shows its commitment to environmental economic impact. In Nantes, France, after a three year protection by certifying its networks with ISO 14001. study, Semitan and Transdev decided to transform For example, in South Korea, Ireland, Portugal, France, the Busway into an e-Busway by the end of 2019. In Spain and all operations in Sweden, 14001 compliance northern Sweden, Transdev is testing special batteries has enabled us to be at the forefront of COP 21 adapted to extreme temperatures. priorities. Transdev Netherlands together with the partner TNO, independent Dutch research institute, developed an electromobility toolbox, a data modeling system to assist local authorities in the switch to electromobility. A COMMITTED PLAYER OPTIMIZED AND TAILORED Specific answers to local needs SERVICE Efficient operations and maintenance Transdev is involved in different initiatives to improve local quality of life. In Dublin, Ireland, LUAS cut electricity consumption by 15% and water Thanks to the on-board tools developed by consumption by 41% between 2010 and 2016. Transdev, 5,000 of our vehicles and vessels have In La Rochelle, France, Transdev’s subsidiary Proxiway accurate real-time data so that bus drivers can adapt is working in partnership with the French Energy their driving and consume less fuel. The result is a 5 Agency ADEME on a logistics platform, reducing the to 6% drop in pollutant emissions. Transdev has also negative impact of goods deliveries. Since 2006, it developed and implemented sustainable driving techniques that are followed up by driver training has saved nearly 90 tons of CO2 and 35,000 liters of fuel per year. courses every 5 years. In Sweden, the Blue Flow To encourage the best initiatives from start-ups to system on the vessels at Styrsöbolaget has already improve mountain air quality, Transdev launched in enabled to reduce their fuel consumption by 25% 2016 the Mountain & Mobility call for projects (MO2) within Göteborg harbor between 2000 to 2016. in the Mont Blanc area.

MANAGEMENT OF ENERGY ABOVE AND BEYOND THE CONSUMPTION STANDARDS Adapted and sustainable performance Transparency and commitment

Transdev has expertise in designing optimized In line with Caisse des Dépôts, our majority transit systems tailored to mobility flows and local shareholder’s strong environmental ambition, environmental challenges. It develops the right Transdev abides by the strictest standards of and sustainable level of service offer, through environmental transparency and governance. tiered transit networks and integrated alternative In 2003, Transdev was an early signatory of the solutions. For example, Link in Tampa, USA, a first Global Compact, a United Nations initiative aiming mile/last mile solution, and Fleet me, a unique to encourage businesses all over the world to ridesharing service in Auxerre, France. adopt and promote 10 principles relating to Human Transdev has also strong knowledge and experience Rights, international work standards, environmental in fleet management and preventive maintenance, protection and the fight against corruption. In 2015 providing local authorities with support and Transdev reached the Global Compact Advanced solutions adapted to their specifications. level, which is the highest recognition. Since 2004, Transdev has been an active participant of the UITP Sustainable Development Charter emphasizing our contribution to sustainable mobility. The Electric Bus Living Lab

Transdev has created the Electric Bus Living Lab to advise and support local authorities in their fleet transition initiatives toward zero emission solutions. It intends to support Transdev projects alongside those being made by local authorities to develop greener transportation. The Living Lab gathers public transit authorities, networks and experts, government agencies and research centers. They openly and transparently share their experiences of operating various 100% electric vehicle technologies. The aim is to help transit authorities make the best choices for their local context by being completely aware of the impact of investment and operational costs, as well as the environmental, customer service, operational performance and safety aspects.

An open, international and bus system in Umeå, Sweden. The political agenda was also shared as the State Secretary of the Ministry of collaborative community Infrastructure and the Environment of the Netherlands Several months prior to the negotiations of the COP21 delivered the vision of the country and elected officials and Climate Agreement, the Living Lab was created in Nice, representatives from public authorities in France expressed France, the site for the WATT trials (Wireless Alternative their commitment toward energy transition.

Parameters of the eBus Living Lab

Start: your zero emission ambition Bus type and features Timetable Environmental factors • electric/fuel cell/etc. • number of bus stops • climate • type of battery • driving speed • season • power • distances

Last stop: the zero emission Financial Need for drivers Charging strategy Infrastructure strategy and transition plan consequences • required number of drivers • charging time • necessary charging facilities for your concession per timetable • method of charging • capacity of electricity grid

Trolley Technology) an electric bus project using opportunity A toolbox to identify the most charging. This first meeting attracted participants from countries where Transdev operates and runs electromobility adapted electric solution trials and experimentations to discuss their national Using an initiative introduced by the Transdev Group, our commitments and share a global vision. teams in the Netherlands developed a dynamic toolbox in partnership with TNO, the independent Dutch research in- The 2016 edition of the Living lab in Eindhoven, stitute. This toolbox is designed to help local authorities and Netherlands, showed a significant increase in the number operator wanting to identify the electric solution that best of electromobility initiatives reflecting local authorities’ suits their specific needs. growing political will and interest in clean solutions. The 90 participants, including speakers from five countries Five parameters are taken into account: 1. Vehicle character- explored a plethora of topics while visiting the site of what istics, 2. Operational impacts, 3. External factors, 4. Charging has since become the location of the largest electric bus infrastructure, 5. Financial elements. fleet in Europe operated by Transdev. Topics of discussion This holistic and inclusive approach to electromobility struc- included electrification studies for the Nantes Bus Rapid tured by this comprehensive eBus Toolbox puts Transdev at Transit (BRT) network, and the rapid charging electric the very forefront of the energy mix transition. ​Our ambition:

To be the trusted partner of our clients and customers by pioneering in mobility. www.transdev.com Group Department Client

GB 05/2017 – Photos : Photothèque Transdev - Rik v/d Wildenberg – Création : – Réalisation : AS Multimedia Amsterdam Region – THE NETHERLANDS Amstelland-Meerlanden contract: Europe’s largest fleet of electric buses

Amsterdam Region

Contract facts Context Objectives TRANSIT AUTHORITY Vervoerregio The Netherlands has made a concerted commitment Transdev-Connexxion won the contract to operate Amsterdam to achieving zero-emission transportation by 2025. transportation services in the Amstelland-Meerlanden As part of that initiative, the country unveiled its region based on a three-pronged strategy: PARTNER Green Deal energy policy in 2013, pledging support Schiphol Airport > Improve transportation services in a region where the for innovative projects that protect the environment already-dense population (over 1.3 M people) is set to OPERATOR and boost the national economy. In this context, grow 22% by 2040 Connexxion, Transdev the Amstelland-Meerlanden region has, as of 2016, > Provide a high-quality service for residents and Netherlands’ subsidiary issued an RFP requiring the chosen partner to operate visitors CONTRACT START a zero-emission fleet. This is one of the biggest 2016 contracts in the Netherlands (worth an estimated > Establish, as soon as 2021, a 90% electric bus fleet €1.9 billion over 15 years), in a region that sits at the and help Schiphol Airport meet its target of becoming heart of the Dutch economy, with a bus fleet serving climate-neutral. Key figures Schiphol Airport and the surrounding area. Amstelland- Meerlanden Region 300 km2 Transdev’s answer 1.3 M inhabitants SYSTEM A 24/7 service, 365 days a year An inventive recharging system for R-Net serves At the same time as the conversion to electric uninterrupted service communities in vehicles, there was an overhaul of the transportation A 24/7 service means that buses need to be on the the Amstelland- system. R-Net and SchipholNet provide a round- road as much as possible. Transdev’s solution allows Meerlanden area; the-clock service. R-Net serves the communities of them to top up in under 30 minutes at the terminal, SchipholNet provides Aalsmeer, Amstelveen, Haarlemmermeer, Ouder- with a complete charge done overnight (4-5 hours) an airport-specific Amstel and Uithoorn, providing several connections at the depot. The buses will carry a 170 kWh battery service. to Amsterdam, Haarlem and Ronde Venen. providing a range of around 72 km between charges. DISTANCE TRAVELED SchipholNet is dedicated to airport services with The pantograph charging system optimizes the space Around 30 million km more frequent shuttles. available inside vehicles and at depots while reducing a year The solution uses spacious 18m articulated buses to overall weight. VEHICLES increase rider capacity. The 500 drivers joined a zero-emission (ZE) training 259 including 100 course that included a session on safe battery charging. electric buses in 2018 A zero-emission transportation system 313 including 266 electric buses in 2021 Since March 2018, Transdev has been operating 100 electric buses in the area around Schiphol Airport. STAFF The fleet will be expanded over the next few years and 800 employees will comprise around 90% electric buses by 2021. Other initiatives introduced to promote sustainability include fitting depots with solar panels and using electric vehicles for on-demand services. The electricity used to power buses comes exclusively from renewable sources, mainly wind turbines.

Results > 24/7 service, 365 days a year > AML has Europe’s largest electric bus fleet, with 100 vehicles Eindhoven – THE NETHERLANDS BRAVO(1) – A tailor made concession serving zero-emission goals

Eindhoven © Rob Fritsen © Rob

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY The Netherlands are engaged in a concerted process of transition > Develop a solid partnership Province of towards zero emission including the aim of rolling out fully electric fleets with the Province of North North-Brabant by 2025. This aim is driven by the Government’s Green Deal partnership Brabant to shape the agreement designed to facilitate the emergence of innovative projects concession with ambitious goals CONCESSION to protect the environment and support the Dutch economy. The in the areas of sustainability, COMPANY Southeast Brabant Bus State is working with public and private stakeholders (local authorities, innovation and mobility. Concession companies, research institutes…) to remove the barriers hindering > Reach zero-emission transport energy-saving projects. The Netherlands’ ambition is to become “an by 2025. OPERATOR international leader in smart and sustainable transportation(2)”. > Strictly adapt the supply to the Hermes, a Transdev North Brabant wanted to apply this challenge in their Province and demand. Netherlands subsidiary launched a call for tenders that requested high sustainable standards. CONTRACT START December 2016 END OF CONTRACT Transdev’s answer 2025 or 2027 Toward a fully electrical fleet High frequency buses Transdev fully advocates innovations and zero Buses in Eindhoven and surroundings drive KEY FIGURES emission and has therefore invested millions of euros continuously, allowing a sort of tramway system, 750,000 inhabitants to make this concession succeed. With the set goals, both in transport opportunities as in appearance. this concession is one of the most progressive in the This model is called Evolance, related to Volans – the SYSTEM Netherlands and Europe. network of buses in the Province of North-Brabant. 72 routes (7 of which are operated Transdev bought 43 electric articulated buses in 2016. The 18 meter Evolance electrical buses have a high by electrical buses) These articulated buses, similar in design to those frequent ‘show up and go’ time table system between 1,528 stops used on BRT networks, provide Wi-Fi and contactless important destinations in Eindhoven, such as the Airport and the High Tech campus. RIDERSHIP card top up systems. The return on investment 19.1 million trips in 2016 has been calculated taking into account the lower fuel cost and a strategy to increase route ridership. Valuable partnerships DISTANCE TRAVELLED This rollout is closely monitored by TNO, Transdev To reach the described goals, the partnerships with 15.3 million km in 2016 Netherland’s research partner, which will incorporate Brabant companies and universities, are crucial. (including 3 million by the findings into the Transdev toolbox model. All electrical buses) During the years to come Transdev will develop the observations made from operating this fleet will with them, the most sustainable public transport VEHICLES encourage the Living Lab’s progress. in the Netherlands. Partnerships have been 218 buses of which Standard capacity buses will then be added in two established with amongst others VDL, Technical 43 electrical buses additional phases to take the feet’s total to 203 University Eindhoven, Fontys and Eindhoven STAFF buses by 2024. This offers Hermes the possibility to Airport. 500 employees investigate and test, together with local partners and bus manufacturer VDL, which zero emission buses are technically, functionally and economical the best possible option.

(1) BRAVO stands for ‘Brabant Vervoert Ons’ meaning “Brabant transports us” and also “Brabant exalts us” (2) Sharon Dijksma, State Secretary of the Ministry of Infrastructure and Environment, May 2016, Electric Bus Living Lab, Eindhoven

RESULTS > BRAVO is a pioneer in zero-emission bus fleets in Europe. Île-de-France – FRANCE Transdev For eco-friendly, efficient mobility

Ile-de-France

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY Given its economic weight, the greater Paris area > Provide better transit coverage and connections to Île-de-France Mobilités, (the Île-de-France region) is of strategic importance. large secondary hubs to balance out the inequality Greater Paris Region The world’s top tourist destination, Paris and its in transit services available in the central business metropolitan area are economically dynamic and districts and the suburban and peri-urban areas. OPERATOR contain major research and academic clusters. Transdev IdF > Make transit services more attractive and efficient. Among all challenges, at the top of the list are > Increase transportation capacity to relieve both CONTRACTS housing and transportation. In this context, Île-de- traffic congestion and overcrowded buses. 80 different contracts France Mobilités mission is to modernize and extend operated on behalf of existing systems while improving passenger comfort. > Improve connections to the airports in the area. Île-de-France Mobilités 35% of suburban peri- urban bus/coach routes Transdev’s answer KEY FIGURES Transdev supports Île-de-France Mobilités policy Opening the first fully electric bus line in the of bus services development in suburban and peri- region SYSTEM urban areas in the greater Paris region: 11.7 million inhabitants Since December 2015, Transdev has been testing an in 1,280 municipalities, > By providing its expertise in terms of identification electric bus on the R’Bus network between Argenteuil including the city of of mobility flows and market analysis. and Sartrouville rail stations in the Paris region. Its Paris > By counseling local governments on network batteries have sufficient range (250 km) to provide NETWORK design issues in order to encompass all mobility daily service without the need for recharging. In Fixed routes needs. addition to the electric mini-buses already operated Express services by Transdev in Île-de-France (Rambouillet and On-demand services Express Lines: improving mobility in Île-de- Coulommiers), the aim is to propose a fully electric route to the Île-de-France Mobilités transit authority RIDERSHIP France by the end of 2018. 185 million As one of the major transit operators in the greater passengers/year Paris region, Transdev manages most of the Customer feedback about this test vehicle has been very encouraging. Key points highlighted are the fact VEHICLES Regional Express Lines in close partnership with 2,700 buses and Île-de-France Mobilités. that is quiet, modern and comfortable. This feedback Support Vehicles supports the case for the expansion of zero emission The Express Lines are operated according to the fleets in dense urban areas. highest standards in the industry: high quality of service, real-time passenger information, on-board Special training modules are being delivered for entertainment and high-profile interior design of drivers in the areas of operations, safety and charging. vehicles are some of the distinctive attributes of The maintenance teams have undergone specific these lines. electrical trainings and the depot will be equipped with a smart charging system calibrated to meet the operation needs, preparing the future expansion of our electrical fleet in the network.

RESULTS > Successful launch of the first fully electric line in the Paris Region to be operated with standard vehicles. Barcelona – SPAIN TRAM – A demanding environmental management for a more sustainable transit system

Barcelona

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY In 2002, the city of Barcelona developed its Agenda > Help Barcelona achieve its target to reduce Autoritat del Transport 21, intended to change behaviors and involve greenhouse gas emissions by 1% per year, by Metropolità de citizens in favor of sustainable development. proposing a clean and efficient transit system. Barcelona (ATM) In support of this, TRAM, which operates the two > Optimize the operational energy consumption of sections of the light rail system Trambaix and CONCESSION the light rail system and its environmental benefits. COMPANY Trambesos, designed its Energy Efficiency Plan for Tramvia Metropolità SA the 2013-2015 period. OPERATORS Transdev (66%), Transdev’s answer Moventis (34%) CONTRACT (Public- Certification means of action integrated with its new Energy Efficiency Plan. Private Partnership) > TRAM has a comprehensive quality system, Operation and including ISO 9001, EN 13816 and OHSAS 18001 > Different actions have been carried out such as: maintenance of two light rail lines, certifications. • Installation of a control station to measure and Trambaix and > In 2006, the system obtained and has since manage energy consumption on four light rail Trambesos maintained ISO 14001 certification for its vehicles (two on the Trambesos line and two on CONTRACT START environmental management system, after the Trambaix line); 2000 working closely with maintenance teams and •  Launch of a new eco-driving system; subcontractors. CONTRACT DURATION • Optimization of the light rail vehicle air > Internally, this certification is accompanied with 28 years conditioning system; daily and monthly reports which now integrate the most demanding environmental procedures • Fitting of an LED lighting system at stations; KEY FIGURES and managerial standards. • Installation of an intelligent lighting system in SYSTEM the light rail depots. 6 light rail lines Internal audit and resource management > A new Energy Efficiency Plan for the period 30 km of light rail 56 stations > Transdev has conducted a complete internal 2017-2020 is being established in order to improve environmental audit through which it was able energy consumption and CO2 emissions, as well as RIDERSHIP to identify points for improvement and determine actions to lower water consumption. 26.8 million trips in 2016 DISTANCE TRAVELLED 2.59 million km in 2014 VEHICLES 41 light rail vehicles STAFF 209 employees

RESULTS > The implementation of the actions in the Energy Efficiency Plan 2013-2015 have resulted in a 4.5% energy consumption reduction to 628,000 kWh/year, as well as

a reduction of CO2 emissions to 168 tons/year which is well under the target of 213 tons. > The light rail fleet uses a water recovery and recycling system during maintenance, representing a saving of 70% of water consumption for each vehicle cleaned. Ouest Étang de Berre – France Autocars ALIZÉS – Environmental progress and biodiversity, the cornerstones of a committed strategy

étang de berre

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY Ouest Étang de Berre is a rural farming region made > As an operator, to limit the energy footprint Aix Marseille Provence up of areas of outstanding biodiversity (protected of our activities and reduce greenhouse gas Métropole areas of environmental value, protected wetlands, emissions. natural habitat). It is also heavily impacted by > Devise and implement an innovative approach OPERATOR industrial, port and logistics activities, sources of high Co-contractors in favor of biodiversity. Autocars Alizés and levels of road and marine traffic. Transdev Istres, subsidiaries of Transdev Transdev’s answer END OF CONTRACT 2019 Our enhanced CSR ambition • in terms of resources (monthly monitoring of water and electricity consumption). MANAGED ACTIVITIES The CSR policy established by the Autocars Alizés Fixed routes (buses, > Transdev signed the Objective CO Charter system hinges on 4 key objectives, as a “responsible” 2 coaches), school of the French Road Transportation Operators, company: transportation, focusing on the following themes: transportation on > playing a part in local life, demand. • management (optimization of energy, water > managing our environmental footprint, and paper resources in the company), > promoting social dialogue and inclusion throughout KEY FIGURES • drivers (raising awareness of effective use of our employees’ professional life, air conditioning and heating in vehicles), 104,000 inhabitants > listening and responding to our stakeholders’ served • fuel (monitoring of consumption per (Ulysse system: expectations. type of vehicle and associated preventive 177,000) As part of the local community, Transdev actively maintenance actions), SYSTEM participates in the yearly «Clean Istres» initiative, • vehicles (motor oil analysis on all new 13 fixed routes where all environmental stakeholders get together vehicles). 1 downtown minibus on a massive cleaning event, followed by a festival Supporting protection of biodiversity 2 summer lines focusing on environmental issues. 5 TOD sectors In partnership with CDC Biodiversité, a 44 school routes Environmental performance specialized subsidiary of Caisse des Dépôts RIDERSHIP > Implementation of an action plan: Group, Autocars Alizés has developed a project 2 million trips in 2016 involving the environmental restoration of an • in depots (reduction of lighting of installations and abandoned road to a green pathway. The project STAFF offices, installation of low voltage bulbs), 164 employees has received a favorable opinion from local civil (including 112 drivers) • with staff (challenge for sustainable development servants, and is currently being presented to week, selective recycling), local authorities.

RESULTS > 9% reduction in electricity consumption in depots. > 2% reduction in the operation’s overall water consumption. > Creation of a “paperless” best-practice policy. > Renewal of triple AFNOR certification in 2017. Dublin – Ireland LUAS – An activist and committed system

Dublin

Contract Context Objectives information Transit Authority In the 2016 strategy “Transport Strategy for the Greater > Reduce carbon emissions associated with LUAS Transport Infrastructure Dublin Area” published by the National Transport energy usage by 2% across Service Delivery Ireland Authority it was stated that “The strategy must promote (Operations and Maintenance). Operators [...] transport options which provide for unit reductions > Achieve and maintain ISO 14001 status. Transdev in carbon emissions and [...] reduce car use”. In 2016 TII > Achieve and maintain the ‘Business Working Dublin Light Rail Limited drafted the “Dublin Light Rail Sustainability Plan 2016- Responsibly Mark’, Ireland’s only certification for 2020” to guide the implementation of sustainability responsible and sustainable business practices. Contract Start initiatives to assist in reducing the environmental 2014 (held since 2004) > Educate commuters and the wider population impact of the LUAS operation with regards to energy of Dublin on the environmental benefits of public Contract Duration consumption, resource usage and waste reduction. 5 years transportation.

Key Figures Transdev’s answer 1.2 million people served Sustainability evidence of its organized and systematic approach to reducing its environmental footprint. System Transdev developed the Eco-Calculator online tool > Transdev publish an annual Corporate Social 2 lines to allow passengers to measure their CO2 emission 37 km of track savings for each personalized trip. The calculator uses Responsibility report. That report includes an 54 stops travel indicators to calculate global network efficiency environmental performance update and is sent to all 6 Park & Rides compared to individual car use on the same route. stakeholders. It can also be found on the Transdev Ridership (approx.) Transdev has developed an energy and resource Ireland website. 34 million passengers/year management program that provides in-depth Awards related to Environment 93,000 trips/day visibility of the following: Transdev Dublin has been awarded multiple times for Vehicles > Water consumption (depots, offices and tram wash); its involvement toward environmental matters: 66 vehicles > Electricity consumption (trams, stops, park and • 2016 Logistics and Transport Awards - Green Mover rides, depots and offices); Staff Award 320 staff (190 drivers) > Gas consumption (depots and offices); • 2016 REPAK Ireland PAKMAN Awards - Green > Waste generation (depots, offices, stops and trams). Transport of the Year Award This allows for more precise targeting of energy and • 2015: Green Transport Award resource saving initiatives and campaigns. • 2013: finalist in the Sustainable Energy Awards in the Investing in Environmental Research Research Category Transdev Dublin and RPA co-funded a research project • 2012: finalist in the Sustainable Energy Awards for of the Dublin Institute of Technology, entitled ‘An Energy Efficiency and Energy Awareness investigation into options for reducing energy in the • Since 2012, Transdev has been awarded the operational phase of a light rail system’. The collaboration ‘Business Working Responsibly Mark’, indicating between the public sector, the private sector and excellent business practice across workplace, education was a very innovative aspect of this initiative. marketplace, environment, community and management and communication Certified network • 2011: finalist in the Green awards category “Green > Since 2004, and most recently recertified in April Travel Initiatives” and highly commended in the 2017, Transdev has been awarded and maintained the 2011 Light Rail Awards, category “Environmental ISO 14001 certificate for environmental management, Initiative of the Year”

Results > In 2016, Transdev Ireland signed the Business in the Community Ireland COP21 Commitment & Call for Action making commitments to further reduce grenhouse gas emissions. > Water consumption -41% since 2010. > Recycling Rate 25% versus 8% in 2010. > Electricity consumption (kWh/passenger) -15% versus 2010.

> 5 times less CO2 than a private vehicle on the same route. > +55% ridership increase between 2005-2016. La Rochelle – FRANCE Yelomobile – Fully electric vehicles for a new era of clean transportation

La Rochelle

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY A forward-looking and enterprising city, La Rochelle > Achieve objectives of an ambitious Transportation Communauté has always encouraged new solutions for green Strategy by reducing car traffic in the city center d’Agglomération de mobility and proposed innovative alternatives. Self- by 10% and transportation-related greenhouse gas La Rochelle service bike sharing was introduced in 1976, followed emissions by 20% by 2020. OPERATOR by the “journée sans voiture” (car-free day), in 1997, > Propose a whole array of electromobility services for Proxiway, a Transdev the solar-electric sea bus in 1998 and electric car- goods and passengers which are fully integrated into subsidiary sharing in 1999. More recently, La Rochelle has signed the public transit system. up to major European programs, such as Thermie CONTRACT START > Remain a pioneer in experimentation with advanced and FP7, confirming its position as a showcase of 2006 clean transit systems. CONTRACT DURATION sustainable mobility in Europe. 12 years ACTIVITIES MANAGED Electric car-sharing Transdev’s answer Urban Dispatch Center Electric P+R shuttle Yélomobile – Shared electric vehicle Elcidis – Goods keep our cities alive Experimentation with Proxiway, Transdev’s subsidiary in charge of the The ELCIDIS logistics platform set up under the electric cyber-mobility development and sustainability of the car-sharing European Thermie program is intended to reduce system, is supporting the local transit authority with the negative external costs of the delivery of goods KEY FIGURES its wide-ranging expertise: in a dense urban environment. Proxiway assists: 80,000 inhabitants > Advising on the renewal of the vehicle fleet: > The fleet optimization, through the use of smaller car manufacturer tenders compatibility analysis with capacity vehicles that are more environment Yelomobile existing system, qualitative user tests; friendly; Implemented: 1999 13 stations > Developing intermodality with the Yélo public transit > In limiting and improving flow of car traffic in 28 Citroën CZéro system: a single card to travel on the whole transit the city center, thus improving the punctuality of 18,756 trips system and hire a vehicle; deliveries. 168,114 km > Updating the information system managing the New electric mobility offers P+R SHUTTLE whole customer experience: information Implemented: 2003 (availability of fleet), season tickets, tracking of usage > Using electric cars, Yélo by Night assures the One 47-seat full-electric (kilometers, time spent on board, etc.) and billing; continuity of public transit services on Thursdays, Oréos 4X Fridays and Saturdays from 9pm to 6am the next > Promotional fares for business and tourist customers. Frequency: ~ 10 min day. It also operates the night before holidays. ELCIDIS P+R electric shuttle – The relaxing way to get > Since September 2016, Transdev operates ferry Implemented: 2001 services in the bay area. Equipped with latest 2 Citroën, 1 Modec, 1 Gruau into the city technology, ferrys are electric and solar powered 12,920 deliveries Responsible for the operation of an electric shuttle through installed capacity generating panels. (1,300 tons) in 2016 between a Park & Ride site on the outskirts and the Yélo by night: city center, Proxiway helps to: 2,424 trips > Maintain continuity of service by optimizing the 4,427 passengers charging of vehicles; > Ensure an intermodal service for the Jean Moulin Park & Ride (single ticket).

RésultatS

> Yélomobile: 708 tons of CO2 avoided, 231,200 liters of fuel saved (2014).

> Elcidis: 46,668 liters of fuel saved, 159 tons of CO2 avoided. > P+R shuttle: 671,734 quiet emission-free kilometers. > Transition of ferry operations in 2016 carried out with success. Nantes – FRANCE SEMITAN – An energy and ecological transition flagship, driven by constant innovation

Nantes Barcelone

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY Since 1979, the Nantes urban area has distinguished > Develop innovative and effective technical and Nantes Métropole itself for its ground-breaking approach and strong commercial solutions to optimize modal shift. commitment to clean public transit (reintroduction of OPERATOR > Guarantee efficient maintenance to ensure return SEMITAN (14.99% light rail, massive use of NGV – Natural Gas Vehicles – on investments. hybrid buses). Transdev) > Ensure transit solutions that have a positive CONTRACT (SEM) SEMITAN (Société d’Économie Mixte) works alongside impact on climate change and energy mix by a the city in implementing its transit improvement Operation and CO2 emissions reduction plan, the development of maintenance of transit projects and solutions with the least environmental electric buses and the introduction of hydrogen system (light rail, Busway, impact possible. buses. BRT, bus), Customer Relations, Sales and Marketing, delegated project management Transdev’s answer mandates To encourage modal shift, a transit system of The signing of the charter illustrates SEMITAN’s CONTRACT START excellence commitment to reduce greenhouse gas 1979 emissions and is based on a three-year action > Since 2006, Nantes Métropole and SEMITAN have planning focusing on vehicles, energy use, been diversifying the service offering and boosting human aspects and organization. KEY FIGURES the performance and therefore the appeal of the 24 towns served urban area transit systems: Innovations and pilots 600,000 inhabitants • Implementation of Busway (one of the first French 524 km2 > SEMITAN has been operating hybrid buses since BRT) in 2006, 2013 (6 in 2015) and is preparing for the imminent SYSTEM • Then 7 additional Chronobus lines between 2012 introduction of electric BRT services. 3 light rail routes over 43 km and 2013 6 km of Busway > SEMITAN and Mission Hydrogène are 77 km of Chronobus • With a frequency of 3 minutes for the Busway, coordinating a project for the development 97 light rail/Busway 5 minutes for Chronobus of hydrogen power in mass transit, via the stations > In terms of light rail, SEMITAN offers a high level of development and implementation in 2015 of a 2,400 stops performance (94% on-time performance, commercial river shuttle pilot (NAVHYBUS) powered by a hydrogen fuel cell. RIDERSHIP speed of 20km/hr, frequency of 82 vehicles per peak 133,5 Million passengers/ hour at the crossover of the 3 lines in the city center). year in 2016 Environmental commitments DISTANCE TRAVELLED 28 million km/year > In 2015, SEMITAN is the first big urban transit

system in France to sign the “Objectif CO2” VEHICLES charter with the government (DREAL; the 91 light rail units 380 buses, 90% NGV Department of Regional Environment, Planning & Housing, and ADEME, the Environment and STAFF Energy Management Agency). (bus & tramway) 1,800 employees, of which 1,200 drivers

RESULTS > A system showcasing French public transit know-how (multimodality, ridership, quality of service). > 195 journeys per inhabitant, per year, 2nd highest rate in France. > An exemplary transit system that is at the forefront of climate change and energy mix with already a very limited use of diesel which currently only accounts for a few % of the bus fleet. New Orleans, LA – United States Committed to the environment and local communities

New Orleans

Contract Context Objectives information Transit Authority After Katrina hit New Orleans in 2005, the city implemented a holistic > Developing an efficient and attractive New Orleans Regional strategy for a sustainable recovery of New Orleans, the GreeNOLA system with ambitious ridership Transit Authority plan. This comprehensive approach aims to reconstruct in a better objectives and a greener fleet Operator and more sustainable way. > Strong Environmental Management Transdev As the partner for the New Orleans RTA, within the Public Private Systems Contract start Operating Partnership, Transdev is committed to delivering safe, > Usage of sustainable systems and First Delegated innovative and environmentally-friendly solutions. We strive processes dedicated to consumption Management contract to create strong social and environmental partnerships in the monitoring and reduction in the USA communities we serve. Signed in 2009

Key Figures Transdev’s answer 378,000 inhabitants Greening fleet and infrastructure An Environmental Management System served > In order to reduce the footprint of our fleet, we > To implement a genuine environmental 194 km² have: management system, the following legal, regulatory and procedural developments have been undertaken: SYSTEM • particle traps installed on emissions systems for 5 streetcar lines • An environmental filing system; 34 bus routes the entire revenue fleet (part of storm-related fleet replacement); • Legal and regulatory systems and required training; RIDERSHIP • Nitrogen tire-fill program installed for use in all • RTA-specific Environmental Management System 18.7 million passenger trips/year vehicles; (EMS) & Compliance manual; • An onboard engine operation / driver interface • An inventory of Standard Operating Procedures VEHICLES system (ANGO): 4 test vehicles; developed for individual RTA shops. 138 buses 66 streetcars > As for infrastructure, we make efforts in the Eco-driving: accidents and CO2 emissions 60 paratransit vehicles following fields: reductions 10 minibuses • Conversion from naphtha to aqueous-based STAFF washing solvent; > Transdev now uses the SmartDrive system, which includes instant driver feedback, event recording 726 Employees in total, • Implementation of recycling program at NORTA and tracking, idle thresholds, and a driver training including 375 bus and facilities; streetcar operators. program individually tailored based on data generated • Motion-sensor light switches installed in the offices from the system. at Canal Street; This program, initially designed to decrease accidents, • Campaign launched to substitute T-12 bulbs / also allows fuel savings. ballast with T-8 bulbs / ballast during routine lamp > We have started a formal eco-driving program that replacement. allows drivers to gain points for various prizes for improving their fuel efficiency while on the road.

Results > Ridership on the RTA (all modes) has grown an astounding 62% since 2009, greatly surpassing the population growth of 13% in New Orleans. Rouen – FRANCE TCAR – An environmental game-changer with energy expertise

Rouen

CONTRACT Context Objectives INFORMATION TRANSIT AUTHORITY To combat climate change more effectively, Métropole > Make the transit system more effective and Métropole Rouen Rouen Normandie (MRN) intends to put mass transit at attractive to increase ridership of all inhabitants of Normandie the heart of its “Agenda 21”. the metropolitan area. OPERATOR As MRN’s partner, TCAR is supporting the local > Implement new sustainable fuel solutions for the Transports en commun government in its ambitious “green energy mix” project bus fleet. de l’Agglomération and its objectives to reduce transportation-related > Provide measuring tools to steer environmental de Rouen (TCAR), pollution emissions and develop sustainable eco- performance. Transdev subsidiary mobility. END OF CONTRACT 2025 ACTIVITIES MANAGED Transdev’s answer Light rail, bus, school Development and reorganization of the system Environment-friendly vehicles to make Rouen transportation, a green city transportation on > Transdev is assisting local decision-makers in demand for persons restructuring the system, in order to reduce > Rouen’s light rail units are fitted with regenerative with reduced mobility polluting emissions and better serve passengers. braking systems. By reorganizing services, Transdev was able to optimize > Transdev is working in partnership with Rouen on a KEY FIGURES the kilometers offered while better meeting passenger greener landscape program, to improve quality of life: needs. 415,000 inhabitants • more attractive transit services, In September 2014, 5 FAST lines were implemented, • pedestrian spaces, SYSTEM enhancing the level of service offered. • better accessibility, 2 light rail routes > Transdev plays an important role during big events like • development of 15,000m2 of landscaped green spaces with 1 joint section the Armada, promoting green travel by guaranteeing 23 fixed bus routes on the light rail route. 3 BRT routes better accessibility of mass transit and deploying 5 FAST routes incentive-based policies, resulting in a 155% increase in 33 school routes ridership during the event. 1 Noctambus route Expertise in alternative fuels RIDERSHIP 51.5 million passengers > Transdev assisted and advised MRN in an extensive in 2016 evaluation of alternative fuel solutions, with the aim to reduce greenhouse gas emissions, procurement and STAFF 1,174 employees, servicing costs. 70% of the fleet now runs on biodiesel. of which 723 drivers Electric buses experimentations are also conducted in the network since 2016.

RESULTS > Development of an optically guided high frequency transit system which cuts net

annual CO2 emissions by 2,550 tons, on three BRT routes.

> 15% cut in CO2 emissions and a 30% reduction in fuel consumption.

> A light rail ride in Rouen emits 21.5 times less CO2 than the same ride in a private vehicle. > 80% of the electricity generated when braking is recovered and injected back into the system. GREEN DEPOTS

REFERENCE Challenge COUNTRIES United States Transdev does not generally own the infrastructure it uses. It operates its transit services from a variety of > Leesburg Bus Depot, different buildings and depots, some old, some new, some in the city center and others in industrial areas, with Loudoun County some services or routes in environmentally sensitive areas. Whatever the local situation, Transdev is committed > Lextran Bus Depot, to programs aimed at proposing the most efficient state-of-the-art infrastructure, building innovative new Lexington, Kentucky depots or guaranteeing the most sustainable management possible of inherited depots. France > Romainvilliers Bus Transdev’s “green depots” Workshop & Offices, Ile de France region Transdev has developed a strong expertise in building, operating and maintaining Green Depots along with > Bregaillon Depot, suppliers, financial partners and Public Transit Authorities. Our High Environmental Quality depots are easily Toulon recognizable through one or more of the following criteria: low-energy buildings, water recycling systems, solar panels, green walls, waste recycling processes and introduction of sustainable and eco-friendly materials. Green depots are also recognizable by their results: depending on the project, energy gains can be of 25% to 60% in comparison to standard depots, and water consumption reduced by 1/4 to 1/3. Depots at the forefront of environmental standards In France, the Romainvilliers workshop/office in Île-de-France, designed by Transdev, is the first building of this type to receive French HQE certification, so the 2,700 2m building meets the energy performance requirements of low energy buildings. It saves on clean water use and is built of environment-friendly materials (ecoconstruction), while at the same time being a pleasant living environment. In Loudoun County, USA, Transdev manages the Leesburg Depot. With a total surface area of 8,528 m², the depot is in the process to obtain a Silver LEED certification, a green building certification program by the U.S. Green Building Council that recognizes best-in-class building strategies and practices. The Leesburg site uses heat pumps and geothermal wells as well as solar heating for water. Buildings producing their own energy and managing their consumption In Toulon, France, the “new generation” Bregaillon depot includes air and energy management functions controlling consumption and producing clean electricity (solar panels). In addition, the building was also designed to ensure more sustainable management of water: recovery of roof water and water from washing buses…

PERFORMANCE > Buildings meet low energy building standards, compliant with Factor 4 of the French Climate Plan.

> Annual saving of 9.7 tons of CO2 in Toulon. > Water recovery: equivalent to annual consumption of 67 to 130 people in Romainvilliers. ECO-DRIVING ASSISTANCE SYSTEMS

Deployment Challenge 23 transit systems equipped worldwide Fossil fuels account for a significant majority of the energy used by land-based mass transit. To do their part in the fight against climate change, public transit operators must respond to the challenge of limiting and minimizing Using 15 different brands of eco-driving the impact of such fuels by reducing their consumption. This can be done in several ways, particularly through technologies the involvement of all team members in a policy of sustainable development and eco-driving efforts; applying the principles of responsible, green-driving over the long-term. In addition, eco-driving is also part of a wider effort Over 5,000 vehicles to lower accidents and maintenance costs. On this topic, Transdev is able to contribute global, multi-system and (both rail and road) multimodal experience and offers transit authorities the solutions most adapted to their local context. fitted with eco-driving assistance systems 4,500 road vehicles Transdev’s eco-driving assistance systems fitted with safe driving assistance system (USA) To validate the best systems and create a breadth of experience on a global scale, Transdev has tested more than fifteen tools, within its operations worldwide for the three key modes of travel: road, rail and sea. These systems are intended to provide direct assistance to drivers by displaying real-time performance information on the control panel then by printing periodical monitoring records to allow a subsequent analysis of driving behaviors. At the same time, specific training modules have been developed by the Group and are dispensed to drivers by local training services. The key advantages: > Contributes to manage energy consumption; > Raises employee awareness of safety incidents and accident rates; > Helps reduce maintenance costs; > Enhances the customer experience. Agile monitoring systems > In Netherlands, Connexxion installed the device Sycada in 2013. The objective of the program is, by influencing the driver, to provide a comfortable journey, save fuel and thus protect the environment. In 2016, this device was installed on 1,500 vehicles and the drivers have saved a total of 4.7 million liters of fuel which is 25% of total savings. In addition, it has resulted in decreased vehicle damage and improved on-time performance. > In France, Transdev has deployed the eco-driving assistance system ACTIA since 2015. The driving information and the GPS location are collected in real-time. This system transforms this raw data into client comfort and consumption scores with an individulized compensation system. ACTIA is entirely deployed in the Transport Rapides Automobiles network (220 vehicles) and has allowed a fuel reduction since 2015. > In Sweden, Transdev installed the Blue Flow system on its ferries in 2010 to help captains optimize their energy consumption. The information can also be analyzed ashore, afterwards and during the run. In 2016, this system was installed on 13 ferries and allowed the saving of 20 to 25% fuel consumption. > In response to the Swedish success with Blue Flow, Australia decided in 2016 to equip its vessels with the system in Brisbane and Sydney. Assisted by the Swedish colleagues the system is showing promising results and will be part of a concerted effort during 2017 to improve fuel consumption, safety performance, and customer satisfaction. Driving assistance training programs and incentives to encourage better performance The deployment of such systems always go along with driver training. Drivers are further involved in the process through incentive systems rewarding the best performance, while guaranteeing the confidentiality of individual performance (Connexxion group).

PERFORMANCE INDICATORS > Reduction in fuel consumption: 9.3% in the Connexxion operations in the Netherlands in 2016, and 20-25% in Sweden over the past 7 years. Blazefield, UK reported fuel savings of €190,000. > Transdev North America has been able to reduce high risk behavior events by 55% since the inception of the SMART Drive program. > Reduction of maintenance costs. > Improvement of passenger comfort. “FULLY-ELECTRIC” VEHICLES

FULLY-Electric Challenge Vehicle Deployment Given the challenges of climate change and the share of land-based transportation in global greenhouse emissions 7 countries (over 15%), transit operators must take their responsibility in the aim for sustainable mobility. The use of electric 27 locations vehicles appears to be an increasingly credible solution to the use of fossil fuels, especially for urban mass transit Charging/battery where matters of vehicle autonomy and speed are less of an issue than for intercity or long-distance services. technologies: Transdev is at the very forefront of the development of different “fully electric” solutions. By so doing going > Overnight charging beyond conventional and hybrid vehicles, and offering its clients the benefits of the widest possible array of > WAVE Inductive charging experiences. > Conductive Opportunity charging Transdev’s “fully-electric” vehicles > Hydrogen fuel cells In order to validate the best systems and offer a diversified range of experiences, Transdev is piloting three fully electric mobility solutions in pre-operations and actual operational mode. City center micro-shuttles The shuttle solution has been thoroughly tried and tested, the technical performances being ideally suited to operating conditions. Transdev is currently the leading operator in France of this type of vehicle with over 40 micro, mini and midi buses, i.e. 42% of the French fleet. Pros: all the advantages of electric solutions (silence, flexibility, no gas emissions…), especially small highly accessible vehicles which are perfectly suited for urban environments. Cons: costs still 40 to 50% higher than diesel drives. The capacity and range limits are not a drawback given their use in short urban circuits. Autonomous battery buses The fully electric bus solution is quickly developing as issues of battery weight and capacity are being successfully addressed. Under the Finnish national program “EVE” (Electric Vehicle) 2011-2015, Transdev Finland tested T.ebus, fully- electric urban buses in commercial operation conditions and a challenging climatic environment (-25° and snow to +30°), on some routes in Espoo, in the greater Helsinki area. In 2016 Transdev purchased 43 electric articulated buses to be implemented in the Bravo network in North Brabant, Netherlands. Standard capacity buses will be added in two additional phases reaching the goal of a fully electric fleet by 2025. Opportunity charging buses with fast charge en route This third solution is perfectly suited to the constraints of an urban environment which allows permanent “refueling” all along the routes and throughout the day. In November 2014, Transdev participated in a pilot (the first in France) of the first fast charge electric bus at Nice Côte d’Azur airport. The WATT solution did not require any dedicated infrastructure other than the “posts” that both store and transfer the energy. Placed next to the bus stop or integrated into them, they were supplied by the low voltage electricity system which charges the super-capacitors they are fitted with. In October 2017, Transdev will have 13 conductive opportunity charged standard buses in operation out of the Arcadia facility in the eastern part of Los Angeles, USA. In Umeå, northern Sweden, the city’s nine rapid charging electric buses are particularly suited to the extreme temperatures in this part of the country. With 33 electric buses in 2019, more than half of Umeå’s fleet will be electric. Pros: high capacity range with a relatively simple infrastructure: not all the stops have to be fitted with a charging post.

PERFORMANCE INDICATORS > Reduction of greenhouse gas emissions and air pollution. > Reduction of noise and vibration of heat engines. > Improvement of driver and passenger comfort. > Operating performance now very similar to diesel solutions. The Transdev Electric Bus World

Le Havre Haarlem Rouen IJmond Aubervilliers Argenteuil Coulommiers

Capelle IJssel Civaux Châlon s/ saône La Rochelle Rochefort Amstelland Meerlanden Arcachon Alpes maritimes Eindhoven * Aix en Provence

Espoo - Helsinki

Umeå

Eskilstuna

York/Harrogate York Stanford Antelope Valley Quebec

Foothill

Los Angeles Anaheim

Mini-bus * including Hydrogen buses Standard/articulated bus - During 2017 Autonomous vehicle

School bus

Double decker bus