D3.3 Compilation of 50 Case Study Profiles
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INCLUSION Project D3.3 Compilation of 51 case study profiles; overviews and in-depth investigations Version: 1.0 Author(s): Kristin Tovaas, Saydrina Govender & Ralf Brand (RUPPRECHT) Michele Masnata & Christian Melchiorre (SOFT) Andrea Lorenzini (MEM) Lidia Sala (MOSAIC) Sarah Brooke, Caitlin Cottrill & Steve Wright (UNIABDN) Ruud Van der Ploeg & Thomas Geier (EMTA) Pasquale Cancellara (POLIS) The sole responsibility for the content of this document lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the INEA nor the European Commission are responsible for any use that may be made of the information contained therein. Document Control Page Title Compilation of 50 case study profiles; overviews and in-depth investigations Editors Amelie Metze & Kristin Tovaas (Rupprecht Consult) Contributors R Nature PU Dissemination Level Version number 1.0 Planned Delivery Date 30 March 2019 Version date 02 May 2019 This report comprises 51 case studies (37 short overview cases, 4 hybrid cases encompassing several cases related to one solution type, and 10 longer in-depth cases) that examine organisational, technological and social innovations in public transport that have led to improved accessibility, inclusive mobility and equity in Abstract the prioritised areas by responding better to their specific needs and demographics/ socio-economic characteristics. These have been conducted through thorough desk research, and in some cases interviews and email correspondences with the people associated with the cases. Version Date Modified by Comments Integration of all contributions (case studies) received separately from June 2018 to January 2019. All case studies have previously undergone a Kristin Tovaas (RUPPRECHT), 0.1 29.03.2019 rigorous internal peer review contributions from all authors process. Content and language review. Draft version compiled. Final version released following 0.2 30.04.2019 Kristin Tovaas (RUPPRECHT) internal quality revision. Quality Review and release of final 1.0 02.05.2019 Michele Masnata (SOFTECO) version www.h2020-inclusion.eu 2 Contents 1 Introduction ................................................................................................ 6 2 Navigation matrix and summary of cases................................................ 8 3 Payment and ticketing ............................................................................. 19 Public Private Partnership car and ride sharing .......................................................................... 19 Accessible ticket machines in Stockholm ...................................................................................... 25 Free Municipal Public Transport in the Metropolitan Area of Piraeus Port City ............. 30 Disabled persons Freedom Pass ....................................................................................................... 34 T2E - Transport to Employment ....................................................................................................... 38 TaxiCard scheme .................................................................................................................................... 43 UK free public transport for the elderly ......................................................................................... 46 Wheels2Work (W2W) scheme ........................................................................................................... 51 4 New collective transport routes .............................................................. 60 Bürgerbuses in NRW ............................................................................................................................. 60 De Bij Bus .................................................................................................................................................. 69 De Witte Raaf (The white raven) ....................................................................................................... 76 Formentera Taxibus ............................................................................................................................... 81 France le Busway .................................................................................................................................... 86 GO MOBIL ................................................................................................................................................. 93 Mobuur neighbourhood service ................................................................................................... 100 Wensbus ("Wish bus") Limburg ..................................................................................................... 108 5 Sharing schemes .................................................................................... 115 AVIRA wheelchair-accessible car sharing ................................................................................... 115 CarSharing Pfaffenwinkel ................................................................................................................. 120 Die Mitfahrerbank (The Passenger Bench) ................................................................................ 126 Go Go Grandparent ............................................................................................................................ 132 GoKid Carpool app ............................................................................................................................. 136 Haltetaxi Zeeland ................................................................................................................................ 140 ITNCountry ............................................................................................................................................ 146 RideAustin .............................................................................................................................................. 150 RideshareKC's Guaranteed Ride Home programme .............................................................. 157 She Taxi ................................................................................................................................................... 162 Taxi-Scuola ............................................................................................................................................ 168 www.h2020-inclusion.eu 3 Via (on demand ride share via app) ............................................................................................. 173 6 Training & assistance ............................................................................ 181 Disability Awareness Training for Transport Operator Staff ................................................ 181 Donostia - public transport for over 60s .................................................................................... 184 Manchester - travel training ............................................................................................................ 189 Travel Buddy ......................................................................................................................................... 195 7 Information provision & route planning ............................................ 198 Aira app .................................................................................................................................................. 198 APP&Town Compagnon .................................................................................................................. 202 Barrier-free digital journey planner and travel assistance for disabled and elderly in Berlin 208 Be My Eyes app .................................................................................................................................... 213 Blue Badge/Safe Journey Card/Customer Injury Cards ......................................................... 217 E-Paper.................................................................................................................................................... 221 Guidance for visually impaired and barrier free access at all stations/stops in Prague by 2025 .............................................................................................................................................................. 224 Audio Atlas Project & Ways4Me ................................................................................................... 230 Route4U .................................................................................................................................................. 236 SafetiPin (score) - My SafetiPin, SafetiPin Track, SafetiPin Nite ......................................... 247 Showing the way in Toulouse using pictograms ..................................................................... 252 The Welcome Card ............................................................................................................................. 259 Wher app ............................................................................................................................................... 263 8 Design ..................................................................................................... 270 Krakow - more accessible public transport stops ................................................................... 270 Reading's 'Claret Spritzer' student bus ......................................................................................