Hitachi Consulting Was Engaged with Aircraft, Housing, Infrastructure, IT and AMTEC, As Part of a Consultancy Team, Supporting Contractors

Case Study

Successful change program for RAF Brize Norton on target to deliver savings of £23m for Royal Air Force Delivering change successfully

RAF Brize Norton is the largest and Future Brize lacked planning, busiest station in the Royal Air Force governance, structure, tools and Overview (RAF) and is constantly in the public eye delivery expertise. It was difficult to Project objectives as the main airport used for deploying assess the status of the programme The main objectives of this client UK troops worldwide. ‘Future Brize’ is against plan, consequently, to have engagement were: a £250m programme to establish Brize confidence in its chances of success. Norton as the RAF’s centre for strategic The impact of two-year rotational tours n Develop programme vision, and tactical air transport and air-to-air of duty on staff turnover presented an scope and principles refueling operations and in doing so, additional challenge for any continuity n Deliver programme with least to significantly reduce costs by closing and momentum. disruption to day-to-day RAF Lyneham. One major challenge was delivering operations Business challenge Future Brize, whilst at the same time, n Increase morale and employee causing as little disruption to day-to-day engagement The size and complexity of this operations as possible. n Avoid disaffection amongst RAF programme is immense involving families 7,000 personnel (15% of the total Solution and approach RAF) and their families, as well as Hitachi Consulting was engaged with aircraft, housing, infrastructure, IT and AMTEC, as part of a consultancy team, supporting contractors. Upon successful Hitachi Consulting was asked to assess the programme’s plan and completion RAF Brize Norton will be to” support the RAF in putting governance arrangements and to make larger, more capable, more flexible and the programme on a firm recommendations to ensure Future therefore more able to deliver its mission footing based on the Managing Brize is delivered successfully. of excellence in global mobility. Successful Programmes Phase one methodology. The consultants This complex programme involves the worked highly effectively move of all Air Command capabilities As part of the team of experienced with all the stakeholders to from RAF Lyneham to RAF Brize Norton, consultants, Hitachi Consulting carried produce an excellent piece the enhancement of the infrastructure out the following activities to both of work, which stabilised at RAF Brize Norton, the introduction of evaluate the programme against the programme and laid the two new aircraft types, the increase in Managing Successful Programmes foundations for its effective passenger handling and freight handling (MSP) methodology principles and management by ensuring capacity and the migration of both industry best practice and to make that appropriate governance, military and civilian personnel. recommendations for delivery: resources and an integrated Whilst service personnel typically nn Review the current governance schedule were put in place. exhibit a tremendous ‘can-do’ arrangements, including programme Their drive and energy also attitude and a dynamic approach to resourcing and structure injected a pace and enthusiasm project management, Future Brize’s nn Introduce features of programme that was invaluable. senior responsible owner recognized ” success from both the private and Group Captain Rich Knighton a significant gap in programme public sector Strategy Policy and Plans,HQAir Command management expertise that put the nn Introduce a programme structure entire high-profile process at risk. with resourcing recommendations nn Develop programme vision, scope, About Hitachi Consulting principles and assumptions with client Hitachi Consulting is the global solutions nn Coach and mentor client staff and professional services organization where appropriate within Hitachi Ltd., a global innovation leader in industrial and information Phase two technology solutions and an early nn Implement recommendations pioneer of the Internet of Things. Hitachi nn Embed programme amongst the Consulting is a business integrator for RAF community impacted by the the IoT era and a catalyst for digital programme transformation. Using our deep domain knowledge, we collaborate with clients Phase three to help them innovate faster, maximize Handover and final skills transfer to operational efficiency and realize the client - enabling them to deliver measurable, sustainable business and the programme without any external societal value. As a consulting-led assistance. solutions company, we can help you leverage data as a strategic asset to drive Results competitive differentiation, customer Hitachi Consulting, in successful loyalty and growth. To learn more, visit collaboration with AMTEC, has delivered www.hitachiconsulting.com. a comprehensive change and programme management service to enable a successful conclusion to Future Brize with the transfer of all capabilities from RAF Lyneham to RAF Brize Norton by 31st December 2012.

The consulting team focused on stabilising the programme and creating the expectation of success, giving all those involved a new confidence in delivery. The RAF now has confidence in the programme to deliver on track, on time and within budget. Key benefits include: nn Projected savings of £23m per annum as a result of putting the programme back on track nn Increase in morale and employee engagement resulting from a new confidence in delivery nn Dramatic increase in the speed of progress as a result of the quicker resolution of problems nn Avoidance of disaffection amongst RAF families as a result of greater focus on the people aspects of the programme nn A confidence in delivery which bodes well for the future and beyond