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Getting Started with Clear Touch Command

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Getting Started with Clear Touch Command Getting Started with Clear Touch Command Clear Touch Interactive’s Command software is a cloud-based remote management tool that allows administrators to seamlessly access, monitor, and control their Clear Touch Interactive flat panels using any web-connected device. Command is built in to the latest 6000 Series Clear Touch panels, and with a few simple steps you will be able to set scheduling for power states, send emergency notifications, view usage statistics, and organize your panels into policy groups from the web browser of your choice. This guide outlines the setup process and basic functionality of Command, but if you have any questions or technical issues please reach out to the Clear Touch Support Department via phone at (864) 643-5045 or submit a support ticket at support.getcleartouch.com/portal/newticket 1. Ensure your panels are running the latest available firmware by clicking the “Home” button and Settings About Device Check Update If Check Update is missing, contact Clear Touch Support for instructions on loading the latest firmware manually 2. Enter the Debug Menu (press Input then 1 3 7 9 on your remote) and select Remote Control Android Remote ON 3. Contact Clear Touch Support to create your primary administrator account Provide the email address for the admin account, the names of the school(s) in your organization, and the number of panels at each school Clear Touch Support will then provide the login credentials for your admin account, along with the School Code that you will enter on each of your panels 4. Access your panel’s Cloud Remote Settings by clicking the Home button and selecting Settings Remote, enter password if prompted (Default is 000000), and make the following changes: Change School Code to the code provided by Clear Touch Support Change Device Name to identifier of your choice. For example, nameofyourschool_classroom_6065. This will be the panel ID in Cloud Remote. 5. Connect to the Command web UI by entering www.remote-manage.com into your browser of choice, and log in using the Admin account credentials provided by Clear Touch Support 6. Editing Account Information and Adding General Administrators Click the Administrator tab in the Command UI to see account information, including administrators and School Code Click the icon below your account name to change your name and password Click the icon to change Remote Settings Password and Screen Lock Password Click the icon to view Operation Logs (history of executed commands) Click the Add a general administrator button to add additional Command administrators. You’ll be prompted to enter a username, email, and password for the general administrator, and then select which panels the administrator can control. “Administrator” Page in Command UI 7. Managing Devices Click the checkbox next to the panel or panels you wish to manage, and the Device, Monitoring, and Texting buttons at the top of the screen will become available Panels will be divided into On, Off, or All categories. Panels can be selected one at a time, all at once, or by group (see step 12 for group management) 8. Device Options Selectng the Device button will allow you execute or schedule changes to the power state, screen input, image/sound settings, and lock screen. Additonally, you can push files out to the Android side of the display, or schedule sound of your choice to be played on the display. The following options are available: 1. Power Control: Power panel On/Off 2. Input: Change panel input 3. Sound Mode: Change sound settings 4. Ringing: Play recorded tone on panel (bell schedule, for example) 5. File Publish: Push selected file as a network share to selected panels 6. Lock Screen: Lock panel with password 7. Power State: Change panel power state after being turned on “Device” Control Menu 9. Monitoring Button Displays real-time view of what is being displayed on selected panels 10. Texting Button Execute or schedule for banner text messages to appear on the selected panel(s). Can be used to push out emergency notifications, upcoming events schedule, etc. 11. Creating/Editing Groups Select the “+” buton at the botom of the Manage Devices menu to create a new group for panels. This way, panels can be divided by school, grade level, hallway, etc. Select the Edit this group button to add or remove panels to or from the group Select the trash can icon to delete the group Each panel can only belong to one group at a time. Adding a panel to a new group will automatically remove it from the original group “Add a group” Options Menu 12. Operation Record Select the Operation Record” icon to view a detailed history of scheduled and executed commands by administrators on your account .
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