Employee-Handbook-082018.Pdf

Jersey Mike’s Manchester, CT Team Jersey Mike’s Manchester, CT | Employee Handbook 0 Our Core Values: Our Company Store Team mission is to be the best that we can be through giving, having fun, working hard, bettering ourselves, our team members and in return, being profitable. It is your responsibility to exemplify these core values and teach all of our employees their importance. ● Give: “Give of yourselves to others” Peter Cancro. Give your best to your co workers, our - - vendors, and our community. Our company mission is “Giving…Making a Difference in Someone’s Life”. As a member of our team, we want you to make a difference in peoples’ lives not just by providing them great experiences from behind the line but also in the community you serve. ● Have Fun: We are looking for team members who are outgoing and friendly. Bring your best attitudes to work each day. If we have fun, we will be able to work hard. ● Work Hard: Always be on time, follow up on your responsibilities, and give everything that you have. Each and every task you undertake is essential to providing distinctive quality and superior customer service. ● Better Yourself: Set goals for yourself and do what is necessary to achieve those goals. Acknowledge both your strengths and your weaknesses and commit to being more than an employee. Take ownership in your actions and be positive when wearing our uniform. “I believe that being positive not only makes me better, it makes everyone around me better.” The Positive Pledge - ● Be Profitable: The success of our business is reliant on you. We expect you to take ownership in the business and help us become more successful through feedback. Attitude We want our team members to be friendly and accommodating to their co workers and to our - customers. We expect all team members to bring their best attitude to work each day and to remember that their attitudes are infectious. Making a difference in someone’s life (whether it is a co worker or customer) can come from something as small as having a genuine conversation with - someone and sharing a smile. Code of Honor ALL products (except for fountain beverages) must be entered into the register prior to consumption. Taking or consuming any food products without purchasing them is viewed as theft. We will approve 1 meal per shift while working which will be given during your break/lunch time. We anticipate hiring honest people and we have a No Theft policy. In the event that an employee Jersey Mike’s Manchester, CT | Employee Handbook 1 does steal from the store (cash, food products, equipment, time, etc.), that employee will be terminated. If you steal, you will get caught and such crimes will be reported to the police and prosecuted to the fullest extent of the law. Some employees will be given a key to the store which will allow them to open or close without a manager or owner present. By accepting the store key, you are agreeing to use it for work purposes only. Any employee caught entering the store (with or without a key) after hours (without immediate approval from owner or manager) will be terminated immediately and reported to the police. Image Uniforms Each part time employee will be supplied with two Jersey Mike’s shirts and one hat/visor. Each - full time employee will be supplied with three Jersey Mike’s shirts and one hat/visor. If you wish to - purchase additional uniforms or hats, please discuss this with your general manager. If you choose to leave Jersey Mike’s, please return the uniform shirt(s) and hat/visor to the manager. If they are not returned after leaving employment with Jersey Mikes the cost of items will be deducted from your final check. All employees are required to arrive at the store ready to work, which means being in full uniform (shirt tucked in, buttons buttoned, and hat/visor on). Uniform Requirements: ● Jersey Mike’s polo shirt (all buttons except the top one must be buttoned). The polo shirts must be tucked in (female cut shirts are permitted to remain un tucked). - - ● Jersey Mike’s hat or visor must be worn properly – never backward or sideways. ● A solid colored black belt must be worn at all times. Standard buckle size required. ● Long khaki pants must be worn – NO cargos, denim, or shorts. Only slacks or chinos are permitted. ● If an undershirt is worn, it must be solid white. If you are wearing a long sleeve undershirt, it must be navy blue and fit tight to the arm (loose clothing is an occupational hazard). ● Approved non slip black shoes are required and white or black socks must be worn. - Hair: ● All long hair must be pulled back away from the face (ponytail if long enough) and tucked under your hat. ● All hair styles should be professional in appearance. ● All employees must be cleanly shaven. Facial hair is not allowed. Jewelry & Tattoos: ● Any tattoos that are offensive in nature must be covered. ● One stud earring can be worn in each ear while on the clock, and the earring must not exceed the size of a U.S. dime. All other piercings must be removed while on the clock. ● Bracelets, watches, and necklaces are not permitted (occupational hazard). ● Rings: Only wedding rings/bands are permitted to be worn. Jersey Mike’s Manchester, CT | Employee Handbook 2 Personal Hygiene: ● Daily bathing is required. ● Uniforms must be clean for each scheduled shift. ● Wash hands, arms, and fingernails with soap before reporting to work stations, after restroom breaks, and anytime hands may be soiled. ● Protective gloves are required. ● Wash hands after touching face, hair, or clothing. ● Wash hands after coughing or sneezing. Wash hands after running them through hair or touching hair. ● Washing hands after using the restroom is one of the most important sanitary things you can do. You may be reminded when coming from the restroom. This is not meant to offend anyone; it's only meant to keep a safe working environment. ● If sick, you must notify your manager immediately. Smoking Policy: The use of tobacco is not permitted in uniform. Any breaks must be approved by the manager. If you smoke, please remove your apron, hat, and change out of your Jersey Mike’s uniform shirt. Smoking is only permitted in designated areas outside of the store. The use of smokeless chewing tobacco and vapor e cigarettes are prohibited and follow same guidelines as regular tobacco - products Schedule Work Schedule The work schedule will be posted at least two days in advance on the employee bulletin board. Everyone is responsible for knowing his or her work schedule. If you need a day off, you must request this before the schedule is posted. Check with your manager for his/her deadline. Your manager will do his/her best to accommodate your schedule, but the more notice you give, the easier it will be. If you need time off on short notice and the schedule is already posted, you are responsible for finding someone to cover your shift with manager’s approval. Being on Time We work as a team and this requires that each of us be in the right place at the right time. If you are going to be late for work or absent, you must notify your manager at least 24 hours prior to your expected starting time. Being on time means being in full uniform, with apron on, and ready to work by the time you were scheduled according to the register’s clock. You may not clock in unless you are ready to work. Important Items Parking The parking lot in front of the store needs to be available for customers. Each store has different policies on parking so make sure you check with your manager before arriving for your first shift. Jersey Mike’s Manchester, CT | Employee Handbook 3 If you park in a space that is reserved for customers, your manager will ask you to move your car to an appropriate spot. Phones Telephones in the restaurant are provided for the purpose of business only. If a non business call - is necessary, it should be informational in nature and brief. You may not have your cell phone out at any time and the ringer must be kept on silent. If you must use your cell phone, you must request to do so from your manager. Employee Discounts All employees (managers and owners included) will receive 50% off all food products on or off the - clock for themselves only. Any employee who works six hours or more for a shift will receive a free regular sub. When ordering their meals, employees must take off their apron and order in line as a customer. These subs must be tracked on our bread tracking form and entered in the register using the EMPLOYEE FREE SUB BUTTON. Fountain beverages will be free to all employees when in store crew cups are used. The employee discount is non transferable, meaning that if a crew - - member brings friends or family into the store and purchases food for the group, the employee will receive 50% off their product and will pay full price for the additional products ordered by the rest of the group. All products, no matter how big or small, must be recorded in our register. Paydays Paydays will vary from store to store. Paychecks will not be given out between 11:00am 2:00pm, - or between 4:45pm 7:00pm, during our peak business hours. - Tips Tips will be dispersed in pay checks using the following equation: Cash tips + credit card tips (from the POS) = TOTAL Tips Collected Total Tips Collected/Total Hours worked (from the POS) = $ Per Hour to be included in employee paycheck Individual Employee Hours X $ Per Hour = Total Tips to be added to employee paycheck Deduction and Withholding Each employee must fill out state and local tax forms prior to his/her first day of work.

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