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The Winners & Finalists BUSINESS ANALYSIS FOR TELECOMS PROFESSIONALS NOVEMBER 2016 THE WINNERS & FINALISTS ER D LEA We live in interesting times. “I never remember myself a time in which our history was so full, in which day by day brought us new objects of interest, and...new objects for anxiety.” That quote, taken from a speech by British politician Joseph Chamberlain in 1898, rings as true today as it did then. In these interesting times, the role that the global telecommunications sector plays in delivering a brighter, more prosperous future for everyone has never been more important, and it is at ceremonies like the 2016 World Communication Awards that we celebrate the achievements of this most significant of industries. While the winners in each category will take centre stage, every finalist is worthy of recognition; submitting an entry that catches the attention of our discerning panel of judges– profiled on p.4–is an achievement in and of itself. My sincere thanks to the judges, chaired by Plum Consulting CEO Tony Lavender. Their dedication, experience and, above all, indepen- dence makes winning a World Communication Award so special. I would also like to thank our sponsors–meet them on p.6–without whom the awards would not be possible. Detailed within these pages are not just the finalists and winners at the World Commu- nication Awards, but also those companies recognised by our third annual Internet of Things Awards–the IoTAs–which celebrate the leading lights in one of the most exciting areas of telecoms today. Many congratulations to you all. Nick Wood Acting Editor, Total Telecom The role that telecoms plays in delivering a better future has never been more important CONTENTS 4 Judges 25 The Broadband Pioneer Award 6 Sponsorship Profiles 27 The Users’ Choice Award 9 Best Brand Campaign 28 Best Wholesale Operator 11 Best Customer Care 29 Best Operator in an Emerging Market 13 The Social Contribution Award 30 Digital Service Provider of the Year 15 Best Enterprise Service 31 Best Global Operator 17 Best Network Transformation Initiative 33 IoTAs Winners and Finalists 19 The Cloud Infrastructure Award 36 CTO of the Year 21 The Innovation Award: Vendor 37 CEO of the Year 23 The Innovation Award: Operator 38 Roll of Honour www.totaltele.com 3 TONY LAVENDER PARTNER & CEO PLUM CONSULTING GES Tony is the chair of judges for the D World Communication Awards. He has extensive expertise in telecoms strategy, technology and regulation. Tony has advised many telecoms organisations on a variety of business and regulatory issues and particularly on industry transformation arising from convergence. MEET JU THE JON NEVIllE MICHAEL BARTHOLOMEW FOUNDER PRESIDENT VOILEX BARTHOLOMEW ADVISORS Jon runs consultancy company Michael heads up a government Voilex, which specialises in and public affairs consultancy network solutions, particularly in providing counsel on Internet, network design and provision, IP media and telecoms legislation. telephony, unified communica- His clients include major Internet tions, virtualisation and cloud players and disruptive technology computing. He is also a senior firms. He has extensive experi- consultant for Sytel Reply. ence in the sector, with previous Previous companies include roles including serving as a Steria, Empirix and IDC. director of ETNO. JANET WATKIN FRAN O’BRIEN CEO MOBILITY CTO GROUP OCEAN82 CISCO A customer experience expert, Fran is currently a member of the Janet runs Ocean82, a consul- Mobility CTO team at Cisco. He tancy dedicated to helping participates in various global business service providers win, standards bodies and fora, keep and nurture their customers. including 3GPP, ETSI, the GSMA, Janet formerly served as a senior and the NGMN, among others. He marketing manager for BT Global also previously served as senior Services. She is also chair of director of Alcatel-Lucent’s judges for Total Telecom’s Asia wireless standards and intellec- Communication Awards. tual property division. 4 www.totaltele.com MARY LENNIGHAN MATT HATTON ROBERT MIllINGTON EDITOR FOUNDER & CEO PRINCIPAL TOTAL TELECOM MACHINA RESEARCH CONSTANCE PW Mary manages Total Telecom’s Matt is a widely respected Robert has over 20 years’ editorial portfolio, including daily wireless industry expert with experience analysing and news service www.totaltele.com, more than 15 years’ experience at investing in the telecommunica- trends-led publication Total the cutting edge of telecoms tions industry on a European and Telecom+, and the annual Global research. Matt’s current focus at a global basis with BZW, Credit 100 report. She has 15 years’ Machina Research is squarely on Suisse and Government of experience in the telecoms sector the emerging opportunity for the Singapore Investment and has written on a variety of Internet of Things (IoT) and Management. He also headed up topics, with a particular focus on machine-to-machine (M2M) European telecoms research at operator strategy. communication. Grupo Santander. ROB BRATBY ISABEllE PARADIS ROLAND DA SILVA PARTNER PRESIDENT STRATEGY ADVISOR OLSWANG HOT TELECOM INDEPENDENT Rob is an international transac- Isabelle has worked for 20 years Roland is an independent advisor tional lawyer. He has expertise in in the telecoms industry. Her in the technology, telecoms and the telecoms, media and experience ranges from media space. He defines and technology sectors and experi- international wholesale to executes strategies to help clients ence in developed and emerging business strategy, marketing and across a range of industries markets across Europe and Asia. product management, as well as expand corporate footprints He provides strategic counsel to extensive research and consulting through organic and M&A growth, companies and their boards, with experience. She is president of turn around under-performing a particular focus on cross-border Hot Telecom, a global telecoms business units, and create top deals and projects. consulting company. and bottom-line benefit. RICK CHANDLER NICK WOOD CHAIRMAN ASSISTANT EDITOR CMA TOTAL TELECOM Rick is a telecoms veteran, Nick joined the Total Telecom spending many of his 35 years’ editorial team in 2007 and was experience at board level at appointed assistant editor in several global companies. He is 2010. He has a broad industry also the founder and CEO of knowledge, tracking global Airworking, a specialist telecoms trends. His recent areas consultancy focused on projects of focus include 5G technologies, related to the Internet of Things the Internet of Things (IoT), and (IoT), future cities and transport topics related to Total Telecom’s infrastructure. Connected Britain event. www.totaltele.com 5 PLATINIUM SpONSOR GOLD SpONSOR Tata Communications Transformation Huawei is a leading global ICT solutions Services (TCTS) provides leading business provider. Our aim is to enrich life and transformation, managed network improve efficiency through a better operations, network outsourcing and connected world. Driven by customer- consultancy services to telecom compa- centric innovation and open partnerships, nies around the world. TCTS delivers Huawei has established a portfolio that operational efficiency, cost transformation gives customers competitive advantages in OUR SPONSORS OUR and revenue acceleration solutions. networks, devices and cloud computing. GOLD SpONSOR SILVER SpONSOR Telia Carrier owns and operates one of the Netgem offers a turnkey TV product world’s most extensive fibre backbones. encompassing hardware, software and Its mission is to provide exceptional UIs. Netgem’s #TelcoTV products also network infrastructure and services, include content across linear and empowering individuals, businesses and on-demand channels, music, and gaming. societies to execute their most critical Award winning, intuitive navigation and activities. It makes big ideas happen at the multi-screen features simplify access to speed of fibre. the content consumers love. EVENT SUppORTER EVENT SUppORTER At ADVA Optical Networking we’re creating Telin is a subsidiary of PT Telekomunikasi new opportunities for tomorrow’s Indonesia, Indonesia’s largest telecommu- networks, and a new vision for a nication, information, media, edutainment connected world. Our intelligent telecom- and service (TIMES) provider. Telin has a munications hardware, software and vision to be the world’s hub for TIMES by services have been deployed by several delivering international voice, data, and hundred service providers and thousands solution services, and by further expanding of enterprises worldwide. its global footprint. 6 www.totaltele.com GOLD SpONSOR GOLD SpONSOR NTT Communications provides consul- PCCW Global is the international operating tancy, architecture, security and cloud division of HKT, Hong Kong’s premier services to optimise the ICT environments telecoms provider. Covering more than of enterprises. These offerings are backed 3,000 cities and 140 countries, PCCW by the company’s global infrastructure, Global’s network supports a portfolio that including its tier-1 IP network, which includes Ethernet, IP, fibre, and satellite reaches 196 countries and regions, and solutions, managed services, international over 140 secure data centres worldwide. voice and VoIPX services. SILVER SpONSOR BRONZE SpONSOR Vodafone is one of the world’s largest total Ncell is the first private GSM operator and communications providers with mobile leading mobile service provider in Nepal. operations in 26 countries, partners with Ncell provides services of international mobile networks in 55
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