Rfi/It/2019/9 Sabc Digital Streaming Services
Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES do
REQUEST FOR INFORMATION
REQUEST FOR INFORMATION TITLE: RFI/IT/2019/9 SABC DIGITAL STREAMING SERVICES
This Request for Information calls for SABC Digital Streaming Services.
RFI documents are obtainable from 26th April 2019 from the following websites:
Government E-Portal http://www.etenders.gov.za SABC Website http://www.sabc.co.za/sabc/tenders
Compulsory Briefing Session will be held
Date: 10th May 2019 Time: 11:15 Venue: SABC Radio Park, Ground Floor Auditorium
Closing Date: 27th May 2019at 12:00
For enquiries contact Vuyi Manentsa E-mail: [email protected]
This RFI is an invitation for person(s) to submit information(s) for the provision of the services as set out in the specification contained herein. Accordingly, this RFI must not be construed, interpreted, or relied upon, whether expressly or implicitly, as an offer capable of acceptance by any person(s), or as creating any form of contractual, promissory or other rights. No binding contract or other understanding for the supply of services will exist between SABC and the respondent.
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
doc
SOUTH AFRICAN BROADCASTING SABC SOC LIMITED (“the SABC”)
REQUEST FOR INFORMATION (RFI)
RFI NUMBER : RFI/IT/2019/9 RFP TITLE : REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES EXPECTED TIMEFRAME
RFI PROCESS EXPECTED DATES RFI Advertisement Date 26th May 2019 RFI document can be accessed on EPortal & RFI Available from SABC Website Compulsory Briefing Session Date & 10th May 2019 @ 11:15 Time Venue for Briefing Session SABC Radio Park, Ground Floor Auditorium RFI Closing Date and Time 27th May 2019 at 12:00 Delivery Venue SABC RADIO PARK Vuyi Manentsa E-mail: [email protected] Contact details
The SABC retains the right to change the timeframe whenever necessary and for whatever reason it deems fit.
Respondents interested in participating must register their interest by providing company name, contact person, telephone, cell number and email address to Vuyi Manentsa E-mail: [email protected] , please indicate RFI number on the subject line. This will ensure that any addenda and clarification to this RFI are communicated to all participants.
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
DOCUMENT A
1. REQUIRED DOCUMENTS
1.1 (CSD) Central supplier registration document 1.2 Valid TV Licence (Company’s and all Directors) 1.3 Valid BBBEE Certificate (from SANAS affiliated Agency)/ or DTI Affidavit
CONTACT DETAILS OF THE BIDDER:
Company Name: ______
Physical Address: ______
Contact person:
Name: ______
Telephone: ______
Mobile: ______
Fax: ______
E-mail address: ______
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
DOCUMENT B
GLOSSARY Term Description
RFI Request for information RESPONDENT Any person (natural or juristic) who forwards an acceptable RFI in response to this RFI SABC South African Broadcast Corporation CI Corporate Identity CMS Content Management System BRS Business Requirements Specification HTTP Hypertext transfer protocol: the standard protocol for transferring hypertext documents on the World Wide Web. APP Mobile Application DRM Digital Rights Management API Application Program Interface VOD Video On Demand SVOD Subscription Video on demand MAM Media Asset Management System MACM Mobile Application Content Management System UI User Interface UX User Experience OTT Over-the-top LINEAR Traditional real time Television broadcast, where viewers must watch a scheduled TV TELEVISION program at the time it is broadcasted, and on the channel it's presented on. NON-LINEAR Non-linear television is "on-demand" programs. These are VOD, SVOD, Catch- TELEVISION up/Replay... modern television where viewers can choose what time they would like to watch programs. LINEAR Traditional real time Radio broadcast, where viewers must listen to a scheduled Radio RADIO show at the time it is broadcasted, and on the station it’s presented on. NON-LINEAR Non-linear radio is "on-demand" shows. These include podcasts, where listeners can RADIO choose what time they would like to listen to shows.
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
DOCUMENT C
REQUEST FOR INFORMATION (RFI) FOR SABC DIGITAL STREAMING SERVICES
1. PURPOSE
The purpose of this document is to request information from the market in terms of the Digital Streaming Services available in the market. This will assist the SABC in the procurement of a suitable qualified supplier/service provider(s) for the Digital Streaming Services and Podcast / Vodcast etc.
2. BACKGROUND & SITUATION ANALYSIS
The SABC core business is to deliver a variety of high quality programmes and services through Television, Radio and its Digital platforms with a mandate to Inform, Educate, Entertain and Support the public at large.
The SABC vision is to become the leading, credible voice and face of the nation and the continent. The digitisation of content and the distribution of compelling informative, educational and entertaining content via all platforms stand as one of the mission imperatives of the SABC strategy to transform the corporation and position it for success.
The SABC currently uses a combination of different platforms and streaming service providers, which are responsible for distribution of the SABC content to Digital Platforms in the following manner:
2.1 Streaming of linear/Live Radio content: The SABC is currently streaming all its 19 Radio Stations; these services are accessible through the stations websites and some mobile applications. 2.2 Streaming of linear/Live Television content: The SABC is currently streaming 1 of its Television bouquet of channels live. 2.3 Streaming of nonlinear/On Demand Radio (Podcasts) through a third party provider: The SABC streams its podcasts from all 19 radio stations and makes them available for downloads where applicable. The organisation would like to extend its service offering to include Vodcasts in order to grow alternative audience and revenue streams for the SABC 2.4 Streaming of nonlinear/On Demand Television (VOD) through a third party provider(s): The SABC streams its video on demand content from 4 TV channels and also makes them available for viewing for a specific period of time. 2.5 Streaming of live Event Television & Radio content: The SABC also has different events based streaming, usually accessible through the different SABC websites for the duration of the specific event covered. This includes event based Television/Radio programmes such as State of the Nation Address (SONA), Awards Ceremonies and other key SABC events. 2.6 Streaming of live News, Education, Sport, Digital Radio & Television content as “Platforms which are not broadcast on free-to-air platforms: The SABC also has a few ‘Pop-up’ Radio stations which are only broadcast live on Digital platforms but not available on the free-to-air platforms and intends expanding this service to television content. These services are managed in two different formats:
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES 2.6.1 Live ‘Pop-up’ Studio where the Digital Radio/Television is broadcast from a studio setting and broadcast digitally on the internet, for example Radio 2000 Extra, which broadcasts sports while allowing the station to continue with its normal programming on the main station frequency. 2.6.2 Playlist ‘Pop-up’ Radio/Television content where content is scheduled into a playlist through the management system and then played back through live streaming: E.g., Springbok radio which schedules a series of old radio content from archives into a playlist.
2.7 Streaming of live content to social media and other digital media platforms from live Radio studio environments by making use of SABC Radio’s new state-of-the-art play-out system dira!. The dira! Postman module allows presenters and producers to package and publish live studio content to various digital and social media platforms in real-time. The organisation would like to launch Visual Radio as part of its service offering to listeners in the near future to explore new audience and revenue opportunities for the SABC.
3. REQUIREMENTS AND SCOPE OF SERVICES
The SABC seek information detailing end-to-end management of streaming services, catch-up options and VOD options from all SABC Platforms:
3.1 Television Channels 3.2 Radio Stations 3.3 Digital Platforms
4. BUSINESS REQUIREMENT OVERVIEW
The information provided should include functional system architecture illustrating distribution of SABC content over the internet and consumed through different devices as follows:
4.1 Streaming of linear/Live Radio content for all SABC 19 (not limited to) Radio Stations 4.2 Streaming of linear/Live Television content for all SABC 7 (not limited to) Television Channels 4.3 Streaming of nonlinear/On Demand Radio (Podcasts & Vodcasts) from all SABC Radio Stations 4.4 Streaming of nonlinear/On Demand Television (Catch-up & VOD) from all SABC Television Channels and archives. 4.5 Provisioning of information to manage Streaming of live Event content from various sources 4.6 Streaming of live Digital Radio & Television content, which is not broadcast on free-to-air platforms, managed through both the live studio and playlists 4.7 Streaming of live Digital Radio audio & visual content by integrating with various systems and software modules in the live studio broadcast environment
5. SOLUTIONS REQUIREMENTS
The required information should include the following requirements:
5.1 The distribution of the SABC content to different platforms and accessed through different devices; thus, the information must enable the SABC to deliver quality stream and ubiquitous & multiplatform support.
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES 5.2 The delivery over a fully established and elastic Content Delivery Network (CDN) environment that can scale up and down, to keep pace with the business needs and thus provide local & global content delivery from nearest geo-point 5.3 Load Balancing to efficiently distribute incoming/outgoing traffic over network to manage a large number of concurrent connections and thus ensure high availability of SABC streaming services. 5.4 Failover/Redundancy/Resilient with automatic failover configuration options to ensure that the environment offers minimal down time in case of failures 5.5 Disaster Recovery Plan to enable the recovery or continuation following a natural or human- induced disaster 5.6 Content Management System/interface to upload, publish and manage On Demand multimedia content. 5.7 Transcoding/Encoding of content to different streaming formats, resolutions using adaptive bit rate concept to cater for the different end-user devices and networks. Thus multiple stream formats and multiple bitrates 5.8 Metadata Storage and Cataloguing for On Demand Content 5.9 Syndication functionality to syndicate content to different devices/formats to enable the SABC to syndicate its digital content to different SABC platforms and partners 5.10 Digital Rights Management (DRM); particularly content protection and encryption as well as a portal to enable the SABC to manage its own Geoblocking of content as and when required using predefined schedules and other configurations. 5.11 Streaming content monetization (respondent expected to provide more market related information) 5.12 Efficient security of the SABC content and streaming infrastructure 5.13 End-to-end required License(s) (respondent to provide information for applicable licences) 5.14 Management and support (respondent to provide information on options to manage the system(s)) 5.15 SABC branded interface/Player with player functionality to enable the user to manage their streams, share streams, bookmark, flag/like content etc. 5.16 A comprehensive and intuitive reporting/analytics modules as part of the service offering to assist SABC management and decision-makers with content planning and strategic decision- making
6. INTEGRATION REQUIREMENTS
The respondentsare requested to provide details on the ability to integrate with the following SABC systems:
6.1 Radio Play-out Systems (dira!) 6.2 Television Programme Scheduling Systems (IBMS) 6.3 Advertising Management Systems (LANDMARK) 6.4 Media Asset Management Systems (DALET) 6.5 Television Broadcast automation (PEBBLE BEACH-MARINA) 6.6 Archive System (LTO – MASSTECH) 6.7 Production Systems (EVS)
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
7. SERVICE REQUIREMENTS
Respondentsare required to provide information on the following service requirements:
7.1 Fixed cost-streaming service with no threshold, this means that the cost should not be based on bandwidth or other changing factors (essentially uncapped). 7.2 Monitoring with real time alerts of all services, including hardware, operating systems, application and networks. 7.3 Streams active Monitoring, Testing and notification including silence and or black detection 7.4 End-User Support (Call logging process), solution must provide a call centre or online ticket logging system with self-guides on how to resolve known errors, and answers to frequently asked questions. 7.5 24/7 Service Desk via online, telephone, email and any other offering (e.g. WhatsApp/SMS) 7.6 Account/Service Manager 7.7 Regular Account/Service meetings and Service Level Agreement reviews 7.8 Immediate response to critical issues logged. 7.9 Regular software upgrades, maintenance and support. 7.10 Granular statistics, analytics and reports on all services including, but not limited to, bandwidth use, server availability 7.11 Holistic and Granular statistics, analytics and reports on the consumption of the streaming services 7.12 Training of technical staff and end users on the management of the system and system use. 7.13 Content management system with secure access to various user / consumption pattern reports to assist SABC management and platform decision-makers with strategic planning
8. IMPLEMENTATION REQUIREMENTS
Respondents are required to include the following:
8.1 Provide a draft project plan with milestones/timelines for complete project execution 8.2 Propose a process for data migration 8.3 Respondents to provide an proof of concepts, diagrams, layouts to substantiate the proposed market related information 8.4 Respondents to indicate all applicable costing, including but not limited to direct and indirect costs.
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
DOCUMENT D
1. CONFIDENTIALITY
All information related to this request for information both during and after completion is to be treated with strict confidence. Should the need however arise to divulge any information gleaned from the service which is either directly or indirectly related to the SABC, written approval to divulge such information will have to be obtained from SABC. The Respondents must ensure that confidential information is: maintained confidential; not disclosed to or used by any unauthorised person; so as to prevent any disclosure or unauthorised use with at least the standard of care that Respondents maintain to protect their own confidential information; only used for the purpose of considering and responding to this RFI; and not reproduced in any form except as required for the purpose of considering and responding to this RFI. Respondents must ensure that: access to confidential information is only given to those of its partners, officers, employees and advisers who require access for the purpose of considering and responding to this RFI; and those partners, officers, employee and advisers are informed of the confidential information section and keep that information confidential. This bid remains at all times the property of the SABC. No rights other than as provided in this bid and in respect of the confidential information are granted or conveyed to bidder/s
NAME OF Respondent: ______
PHYSICAL ADDRESS: ______
______
Respondent’s contact person: Name : ______
Telephone : ______
Mobile : ______
Fax.: ______
E-mail address : ______
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Tender Number: RFI/IT/2019/9 Title: REQUEST FOR INFORMATION: FOR SABC DIGITAL STREAMING SERVICES
DOCUMENT E
1. The manner of submission of the RFI
1.1 Respondent shall submit RFI response in accordance with the prescribed manner of submissions as specified below. 1.2 Respondent shall submit one (1) original copy, 1 (one) hard copy and 1 (one) electronic copy (on a single CD/DVD) 1.3 The original copy must be signed IN INK by an authorised employee, agent or representative of the respondent and initialised on each and every page of the information. 1.4 The CD / DVD must be marked with the responding organisation’s name and RFI number. The CD / DVD must be enclosed in a cover that is also marked with the responding organisation’s name and RFI number. 1.5 All additions to the information documents i.e. appendices, supporting documentation, photographs, technical specifications and other support documentation covering suggested solutions etc. shall be neatly bound as part of the schedule concerned.
END OF THE REQUEST FOR INFORMATION DOCUMENT
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