Directory of Services for African Newcomers

BACKGROUND The Directory of Services for African Newcomers has been developed to assist Settlement Workers and others working with African newcomers in making effective referrals to relevant services within the Greater Toronto Area.

HOW TO USE THE DIRECTORY 1. Determine the Program Area that best matches the need(s) of your client. There are 15 Program Areas listed below. 2. Go to the Index located on page 31 to view an alphabetical listing of agencies that provide programs or services matching the identified Program Area. 3. Choose the agency you wish to consider. 4. Go to the agency listing, where you will be provided with detailed information about the agency including the location, eligibility criteria, and hours of operation.

Please note that, in some cases, information such as Target/Focus of the Program, Eligibility, or Area Served is not indicated. This may mean that the information was not available at the time of printing, or that no criteria were specified.

Users of the Directory are always advised to contact the agency directly for additional information.

Program Area n Children’s Services n Community Development n Employment n Family Counselling n Health Services n Housing n Immigration n Interpretation/Translation n Language n Legal Services n Senior’s Services n Settlement n Training n Women’s Services n Youth Services

For an Index of Program Areas refer to page 31.

All information contained herein is accurate as of February 2001.

African Canadian Community Trade and Cultural Exchange Tel: 416-350-9683 Fax: 416-539-8334 Address: 2192 Dundas St. W., Toronto M6R 1X3 Major Intersection: Dundas St. and Bloor St. Public Transit: Subway Hours: Mon. to Thurs.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Engaging in trade links between Canada and the African continent. Trade Link and Canadian Market Expansion to Africa Target/Focus of Program: African Professionals Area Served: All of Toronto Program Description: Establishing African-Canadian traders as good business ambassadors in African markets. Languages: All major African languages including French and English Referral Method: All like service providers and exporters Physical Access: N/A Program Fees: N/A African Canadian Legal Clinic Tel: 416-214-4747 Fax: 416-214-4748 Address: 330 Bay St., Suite 306, Toronto M5H 2S8 Email: [email protected] Website: www.aclc.net Major Intersection: Bay St. and Adelaide St. Public Transit: Exit at Queen subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m., Tues.: switchboard closed at 12:00 p.m., Duty Counsellor Mon. to Thurs.: 1:00 p.m. to 6:00 p.m. Agency Service Description: Legal case work on racial discrimination, advocacy, public legal education, and referral services. African Canadian Legal Clinic Contact Person: Marie Chen/Dareer Mohamed Target/Focus of Program: All people of African descent Area Served: Ontario Program Description: Legal services. Languages: Arabic, English Referral Method: Telephone, walk-in Physical Access: Wheelchair accessible Eligibility: Ontario residents Program Fees: N/A African Community Health Services Tel: 416-591-7600 Fax: 416-591-7317 Address: 790 Bay St., Suite 1140, Toronto M5G 1N9 Major Intersection: College St. and Bay St. Public Transit: Streetcar Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing education, counselling, referrals, HIV/AIDS support, and support and counselling for gays, lesbians, youth, adults, and youth involved with prostitution. Inter-African HIV/AIDS Project Target/Focus of Program: African immigrants and newcomers Area Served: Toronto Program Description: Providing education on HIV/AIDS and related issues; one-on-one educational sessions, outreach to community, schools, shelters, and clinics; and training to volunteers and other services providers. Languages: English. Translation available as needed Referral Method: Telephone, drop-in, schools, community members Physical Access: Wheelchair accessible Program Fees: Free Program Offered at Alternative Location: Yes Support Program Target/Focus of Program: African immigrants and newcomers Area Served: Toronto Program Description: Providing counselling support to people with AIDS and their families, advocacy support to clients (referrals, letter writing); networking with existing AIDS organizations, projects, and agencies; and financial assistance. Languages: English, French, and translation available as needed Referral Method: Doctors, schools, shelters Program Offered at Agency: Yes Program Fees: Free Motherisk Capacity Building Target/Focus of Program: Africans living with HIV/AIDS Area Served: Toronto Program Description: Identifying the limitations experienced by Africans living with AIDS and developing initiatives to help African people with AIDS access necessary services Languages: English, and translation available as needed OHTN Research Capacity Building Program Description: Building the research capacity of the organization. Language: English Settlement Services Target/Focus of Program: African newcomers Area Served: Toronto Program Description: Providing support to newcomers; some financial support; referrals to lawyers, shelters, and doctors; advocacy; escorts; counselling; and letter writing. Languages: English, French and other African languages as needed Referral Method: Shelters, self-referral Program Fees: Free

African Refugee and Immigrant Aid Organization Tel: 416-975-9984 Fax: 416-975-0746 Address: 720 Spadina Ave., Suite 103, Toronto M5S 2T9 Email: [email protected] Website: www.refugees.homestead.com Major Intersection: Spadina Ave. and Bloor St. W. Public Transit: Exit at Spadina subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Addressing on-going community needs, with a view to providing responsive, and readily-accessible settlement services to the GTA’s African refugee and newcomer communities. Settlement/Public Education Services Target/Focus of Program: African newcomer immigrants and refugees Area Served: Toronto Program Description: Providing settlement and integration services; counselling and referrals; language interpretation and translation; advocacy; and public education. Languages: English, French and major African languages Referral Method: Agency referral and self-referral Physical Access: Wheelchair accessible Eligibility: All newcomer immigrants and refugees Program Fees: Free Africans in Partnership Against AIDS Tel: 416-924-5256 Fax: 416-595-9154 Address: 790 Bay St., Toronto M5G 1N9 Email: [email protected] Website: www.apaa.ca Major Intersection: College St. and Bay St. Public Transit: College subway Hours: Mon. to Fri.: 10:00 a.m. to 6:00 p.m. Agency Service Description: Providing prevention education on HIV/AIDS, and support to infected and affected people. Support Services Target/Focus of Program: Women, men, and children who are affected or infected. Area Served: Toronto Program Description: Providing counselling on treatment (benefit of the medication, and side effects), and vitamins for infected people. Languages: Arabic, Congo, Dogon, English, French, Ga, Lingala, Swahili, Twi Referral Method: Telephone Eligibility: All Africans

Arab Community Centre of Toronto Tel: 416-231-7746 Fax: 416-231-4770 Address: 5468 Dundas St. W., Suite 324, Etobicoke M9V 6E3 Email: [email protected] Major Intersection: Dundas St. W. and Kipling Ave. Public Transit: Exit at Kipling subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m., Sat.: 10:00 a.m. to 2:00 p.m. Agency Service Description: Providing job search workshops, a Refugees in Limbo Program, community participation for volunteers, a child abuse prevention project, mediation and conflict resolution, and a domestic violence program. Job Search Workshops Program (JSW) Target/Focus of Program: Employment Assistance and Readiness Area Served: Toronto Program Description: Employment workshops. Language: English Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Settlement Target/Focus of Program: Settlement Area Served: Toronto Program Description: Providing settlement counselling, orientation, information sessions, assistance with documentation forms, and interpretation/translation services. Languages: Arabic, Chaldean, English, French, Kurdish, Somali Physical Access: Yes Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Refugees in Limbo Target/Focus of Program: To facilitate the landing process. Area Served: Toronto Program Description: Assisting refugees and Convention Refugees with the landing process. Languages: Arabic, Assyrian, Chaldean, English, Kurdish, Somali Physical Access: Yes Eligibility: Refugee claimants and Convention Refugees Program Fees: Free Community Participation for Volunteers Target/Focus of Program: Training volunteers to be job-ready through participation in volunteer opportunities. Area Served: Toronto Language: English Referral Method: Social assistance offices Physical Access: Yes Eligibility: Clients on social assistance Program Fees: Free

Child Abuse Prevention Project Target/Focus of Program: To bring awareness of child abuse and its prevention. Area Served: Toronto Program Description: Providing workshops and conferences to bring attention to and educate clients. Languages: Arabic, Chaldean, English, Kurdish, Somali Physical Access: Yes Eligibility: Landed Immigrants, Convention Refugees and citizens of Arab origin Program Fees: Free Barbara Schlifer Commemorative Clinic Tel: 416-323-9149 Fax: 416-323-9107 Address: 489 College St., Suite 503, Toronto M6G 1A5 Email: [email protected] Website: www.schliferclinic.com Major Intersection: College St. and Bathurst St. Public Transit: Bus and streetcar Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Free legal counselling, interpretation, information and referral, and advocacy services for abused women. Interpretation Service Contact Person: Ms. Elba De Leon Target/Focus of Program: Abused women who do not speak English. Area Served: Toronto Program Description: Providing interpreters for abused women upon request. Languages: Amharic, Fante, Ga, Oromo, Somali, Tigrinya, Twi Referral Method: Services are requested by user agencies (i.e. shelters, domestic violence courts) by telephone. Physical Access: N/A Eligibility: Abused women Program Offered at Agency: No Program Fees: Free Program Offered at Alternative Location: Interpreter arranges to meet client at requesting agency. Broad African Resource Centre Tel: 416-658-3585 Fax: 416-652-8947 Address: 729 St. Clair Ave. W., Unit 28, Toronto M6C 1B2 Major Intersection: St. Clair Ave. W. and Christie St. Public Transit: Bus and streetcar Agency Service Description: Working closely with youth, children and immigrant families to effectively access technology, using multi-media and CD-Rom educational packages. Also offering support, referral, and information services.

Young Women Support Services Contact Person: Ms. Esther Simon Target/Focus of Program: Young women, single mothers, immigrants Area Served: Toronto Program Description: Assisting young mothers in accessing information on parenting; helping young women to identify and strengthen their positive self-image; and providing information on various resources for immigrant mothers, making referrals where appropriate. Languages: English, French, Hausa, Lingala, Swahili, Twi, Yoruba Referral Method: By appointment Eligibility: Open to all Program Fees: Free Youth and Education Contact Person: Ms. Esther Simon Target/Focus of Program: Youth and children. Area Served: Toronto Program Description: Providing youth with multimedia-based training; assisting students with school projects and homework; and providing drop-in sessions for basic computer and keyboard skills. Languages: English, French, Hausa, Lingala, Swahili, Twi, Yoruba Referral Method: Drop-in Eligibility: Open to all Program Fees: Free Canadian Arab Federation Tel: 416-493-8635 Fax: 416-493-9239 Address: 1057 McNicoll Ave., Toronto M1W 3W6 Email: [email protected] Major Intersection: McNicoll Ave. and Victoria Park Ave. Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Defending the rights and promoting the interests of Arab Canadians, endeavouring to empower and unify the diverse Arab Canadian community. Job Search Workshops Program (JSW) Contact Person: Mr. Jehad Ali-Weiwi Target/Focus of Program: Assisting clients in securing suitable employment. Area Served: Markham, North York, Scarborough, Thornhill Program Description: Evaluation of client skills within the context of the Canadian job market; assistance with resume writing; interview preparation; job search strategies; and follow-up procedures. Languages: Arabic, English Referral Method: Agency referral and self-referral Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free

Language Instruction for Newcomers to Canada (LINC) Contact Person: Mr. Jehad Ali-Weiwi Target/Focus of Program: Providing language instruction for newcomers. Area Served: Markham, North York, Scarborough, Thornhill Program Description: Language instruction. Languages: Arabic, English Referral Method: A-LINC Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Canadian Centre for Victims of Torture Tel: 416-363-1066 Fax: 416-363-2122 Address: 194 Jarvis St., 2nd Floor, Toronto M5B 2B7 Email: [email protected]/[email protected] Website: www.icomm.ca/ccvt Major Intersection: Jarvis St. and Dundas St. Public Transit: TTC Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Supporting survivors of torture and war in the process of successful integration into Canadian society. Volunteer Program Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Survivors of torture and their families. Area Served: Toronto and surrounding areas Program Description: Responsibilities of volunteer participants include: befriending survivors of torture, office work, interpreting, tutoring, escorting, assisting with social events, and committee work. Languages: Amharic, Arabic, English, French, Somali, Tigrinya Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Eligibility: Community at-large Program Fees: Free Limbo Program Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Assisting Convention Refugees obtain landed status. Area Served: Toronto and surrounding areas Program Description: Providing assistance in reducing the waiting period for Convention Refugees in obtaining landed status. Languages: Albanian, Arabic, Bosnian, English, Farsi, French, Greek, Somali, Spanish, Tamil Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Program Offered at Agency: Yes Program Fees: Free

Mental Health Program Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Survivors of torture and their families. Area Served: Toronto and surrounding areas Program Description: Crisis intervention, individual counselling, support group programs, individual and group art therapy and intergenerational conflict resolution. Languages: Albanian, Arabic, Bosnian, English, Farsi, French, Greek, Somali, Spanish, Tamil, Tigrinya, and the use of trained interpreters for other languages Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Program Fees: Free Public Education Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Raising awareness about torture and its effects on survivors. Area Served: Toronto and surrounding areas Program Description: Presentations, training for settlement workers and health care professionals. Languages: Albanian, Arabic, Bosnian, English, Farsi, French, Greek, Somali, Spanish, Tamil Referral Method: Upon request Physical Access: Wheelchair accessible Eligibility: N/A Program Fees: Negotiable Settlement Program Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Survivors of torture and their families. Area Served: Toronto and surrounding areas Program Description: Providing information on housing, job search, employment, resume writing, interview skills, family sponsorship, interpretation and translation, orientation sessions, and referrals. Languages: Albanian, Arabic, Bosnian, English, Farsi, French, Greek, Somali, Spanish, Tamil Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Program Fees: Free Children’s Program Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Children and youth survivors of torture. Area Served: Toronto and surrounding areas Program Description: Assessment, individual counselling, referrals, and support groups. Languages: Albanian, Arabic, Bosnian, English, Farsi, French, Greek, Somali, Spanish, Tamil Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Program Fees: Free

English Instruction and Computer Training Contact Person: Mr. Mulugeta Abai Target/Focus of Program: Survivors of torture and their families. Area Served: Toronto and surrounding areas Program Description: Language instruction, and computer training. Languages: Amharic, Arabic, English, French, Somali, Tigrinya Referral Method: By appointment, drop-in Physical Access: Wheelchair accessible Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Canadian Centre for Women’s Education and Development – Church of Epiphany Tel: 416-261-3466 Fax: 416-261-3744 Address: 700 Kennedy Rd., Scarborough M1K 2B5 Email: [email protected] Major Intersection: Eglinton Ave. E. and Kennedy Rd. Public Transit: TTC Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Assisting newcomers to Canada with basic keyboarding skills, literacy programs, domestic abuse support, counselling, referrals, escort to court for women in abusive situations, and help with evictions. Area Served: Toronto Program Description: Welfare assistance Languages: English, Hindi, Somali, Tamil, Urdu Referral Method: Telephone Physical Access: Wheelchair accessible; parking Eligibility: Welfare recipients, and women newcomers to Canada Program Fees: Free Canadian Mental Health Association Tel: 416-289-6285 Fax: 416-289-6843 Address: 1200 Markham Rd., Suite 500, Scarborough M1H 3C3 Email: [email protected] Major Intersection: Markham Rd. and Ellesmere Rd. Public Transit: Bus 95B, C, F or 133 from Scarborough Town Centre Hours: Mon. to Fri.: 8:00 a.m. to 4:00 p.m. Agency Service Description: Providing community support services for persons with serious mental health problems.

Rehabilitation Action Program Target/Focus of Program: Case Management Services Area Served: Scarborough Program Description: Education on mental illness and assistance in accessing medical services; teaching skills needed for everyday living; assistance in finding education, employment, housing and social/recreational opportunities; and links to community services as needed. Languages: English, Somali, Tamil Referral Method: Self-referral, family referral and professional referral Physical Access: Wheelchair accessible: washrooms, elevators, parking Eligibility: Ages 16 and up, with serious mental illnesses Program Fees: Free Program Offered at Alternative Location: Dufferin St. location – 416- 789-7957 Canadian Multilingual Literacy Centre (CMLC) Tel: 416-538-4232 Fax: 416-538-4054 Address: 1139 College St., Suite 201, Toronto M6B 1B5 Email: [email protected] Website: www.nald.ca/cmlc.htm Major Intersection: College St. and Dufferin St. Public Transit: Carlton streetcar, Dufferin bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing language training, settlement and employment services, and men and women’s support programs. LINC levels 1, 2, 3, 5 Contact Person: Mr. V. Manuel Pinto Target/Focus of Program: Language instruction. Area Served: Toronto Program Description: Level five includes a training component for personal support work. Languages: Amharic, Arabic, English, Oromo, Portuguese, Spanish Referral Method: A-LINC Physical Access: Wheelchair accessible Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free ESL Levels 1 to 4 Contact Person: Mr. V. Manuel Pinto Target/Focus of Program: Language instruction. Area Served: Toronto Program Description: Language instruction. Languages: Amharic, Arabic, English, Oromo, Portuguese, Spanish Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: Landed Immigrants and Convention Refugees Program Fees: $20 per semester Canora Tel: 416-596-1587 Fax: 416-596-6577 Address: 2 Carlton St., Suite 602, Toronto M5B 1J3 Email: [email protected] Website: www.canoraaa.com Major Intersection: College St. and Yonge St. Public Transit: Exit at College subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing orientation for newcomers, offering services to youth, and publishing a newspaper. Orientation for Racial Minorities Contact Person: Mr. Jacques Yamdjie Target/Focus of Program: Men, women, children, families, youth, blacks, and francophones. Area Served: Toronto Program Description: Providing career orientation, consultation, and settlement services. Languages: Bafang, Bassa, Bangangté, Bété, Douala, English, Ewondo, French, Swahili, Zulu Referral Method: Agency referral and self-referral Physical Access: Escalator available Eligibility: Open to all Program Fees: Free Catholic Cross-Cultural Services Tel: 416-757-7010 Fax: 416-757-7399 Address: 780 Birchmount Rd., #3, Scarborough M1K 5H4 Email: [email protected] Major Intersection: Eglinton Ave. E. and Birchmount Rd. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing general information and referral, orientation, settlement and adaptation, counselling, advocacy, and community education. Settlement Counselling, Job Search Workshops Program (JSW) and LINC Contact Person: Ms. Janet White Target/Focus of Program: Assistance to newcomers in their settlement process. Area Served: Toronto Program Description: Providing individual and family counselling; advocacy; orientation and community education; a job search program; literacy and basic English instruction (with a child minding component); and information and referrals. Languages: Amharic, Arabic, Azurbaijan, Bosnian, Cantonese, Croatian, Dari, English, Farsi, Hindu, Kurdish, Mandarin, Polish, Punjabi, Romanian, Russian, Serbian, Somali, Spanish, Swahili, Turkish Referral Method: Self-referral Physical Access: Wheelchair accessible: washrooms, parking Eligibility: Landed Immigrants and Convention Refugees; refugee claimants and Canadian citizens (settlement counselling only) Program Fees: Free Centre Canadien pour la formation et l’éxchange Tel: 416-744-7592 Fax: 416-744-7592 Address: 124 Redwater Dr., Etobicoke M9W 2A2 Email: [email protected] Major Intersection: Rexdale Ave. and Kipling Ave. Hours: Mon. to Fri.: 8:00 a.m. to 4:00 p.m. Agency Service Description: Information, integration and job search training for newcomers to Canada. Settlement Contact Person: Emile Kemayou Languages: English, French, Lingala, Somali Referral Method: Self-referral Physical Access: N//A Eligibility: Newcomers from Africa Program Fees: Free Community Information Toronto Tel: 416-392-3778; Community Helpline: 416-397-4636; Street Helpline: 416-392-3777 Fax: 416-392-4404 Address: 425 Adelaide St. W., 2nd Floor, Toronto M5V 3C1 Email: [email protected] Website: www.communityinfotoronto.org Major Intersection: Spadina Ave. and King St. W. Public Transit: Streetcar Hours: Walk in: Mon. to Fri.: 8:30 a.m. to 4:30 p.m.; Community Helpline: Mon. to Sun.: 8:00 a.m. to 10:00 p.m.; Street Helpline: Mon. to Sun.: 8:00 a.m. to 12:00 a.m. (24 hours during winter months, Nov.15 to Apr.15) Agency Service Description: Providing information and referral. Community Helpline, Street Helpline Contact Person: Ms. Allyson Hewitt Target/Focus of Program: Information and Referral. Area Served: Toronto Program Description: Providing information and referrals on community services, social services, health and government programs, counselling, childcare and children’s services in Toronto, seniors, social housing and homelessness. Languages: Arabic, English, French, Italian, Portuguese, Punjabi, Russian, Somali, Spanish (often available), Swahili, Urdu and others Referral Method: Self-referral Physical Access: Wheelchair accessible: washrooms, braille elevator Eligibility: No restrictions Program Fees: Free Community Microskills Development Centre Tel: 416-247-7181 Fax: 416-247-1877 Address: 1 Vulcan St., Rexdale M9W 1L3 Email: [email protected] Website: www.microskills.ca Major Intersection: Martingrove Rd. and Dixon Rd. Public Transit: #46 Martingrove North bus Hours: Mon. to Thurs.: 8:30 a.m. to 9:00 p.m.; Fri.: 8:30 a.m. to 5:00 p.m.; Sat.: 10:00 a.m. to 5:00 p.m.; Sun.: 12:00 p.m. to 5:00 p.m. Agency Service Description: Assisting disadvantaged, immigrant, refugee, and racial minority people in overcoming barriers towards self- sufficiency, and acquiring the skills needed to achieve self- determination and economic, social, and political equality. Skills Development Services Contact Person: Mr. Sid Ali Target/Focus of Program: All unemployed individuals Program Description: Providing immigrants with labour market skills training to compete successfully in an environment of rapid technological change. Assisting individuals in receipt of social assistance to develop skills for employment. Languages: Arabic, English, French, Hindi, Italian, Persian, Somali, Spanish, Tagalog Referral Method: Agency referral, self-referral Physical Access: Wheelchair accessible (first floor only) Eligibility: SAR, on-site assessment Program Fees: Free Community Programs and Services Contact Person: Ms. Hazel Webb Target/Focus of Program: Immigrants, refugees, racial minorities, women. Program Description: Responding to the needs of isolated and disadvantaged immigrants and refugees by creating access to information and local resources necessary for their effective integration and full participation. Services include: Settlement, LINC/ESL classes, Childminding, Career Planning for Assaulted Women (CPAW), and an Employment Resource Centre providing self-help job search assistance. Languages: Arabic, English, French, Hindi, Italian, Persian, Somali, Spanish, Tagalog Referral Method: Agency referral, self-referral Physical Access: Wheelchair accessible (first floor only) Eligibility: Open to all Program Fees: Free

Women’s Enterprise and Resource Centre Contact Person: Ms. Melody Brown Target/Focus of Program: Women Program Description: Assisting immigrant and racial minority women with the necessary skills and support services to start up and successfully run micro-enterprises. Also offering self-employment skills training programs, business incubator services, and train-the-trainer opportunities in community economic development. Languages: Arabic, English, French, Hindi, Italian, Persian, Somali, Spanish, Tagalog Referral Method: Self-referral Physical Access: Wheelchair accessible (first floor only) Eligibility: On-site assessment Program Fees: Free Women’s Technology Institute Contact Person: Ms. Bernadette Salmon Target/Focus of Program: Women Area Served: Toronto and surrounding areas Program Description: Offering women comprehensive skills training and support services for occupations in information technology such as network management, database administration, and website design. Languages: Arabic, English, French, Hindi, Italian, Persian, Somali, Spanish, Tagalog Referral Method: Self-referral, service providers Physical Access: Wheelchair accessible (first floor only) Eligibility: On-site assessment Program Fees: Free Community Resources Consultants of Toronto Tel: 416-482-4103 Fax: 416-482-5237 Address: 120 Eglinton Ave. E., Suite 800, Toronto M4P 1E2 Email: [email protected] Website: www.crct.org Hours: Mon. to Fri.: 8:30 a.m. to 4:30 p.m. Agency Service Description: Serving people with serious and persistent mental health problems through direct service, consultation and information activities.

Community Rehabilitation Services Contact Person: Ms. Julie Wolfe Target/Focus of Program: Improving clients’ quality of life. Area Served: Downtown Toronto Program Description: Offering case management services which assist people in getting the resources and support that leads to a better life; visiting clients in their living situations to assist with housing, work, recreation, and healthcare. Languages: English, Somali Referral Method: Call 416-482-4103, ext. 330 Physical Access: Off-site Eligibility: Individuals with serious and persistent mental health problems which affect community functioning Program Offered at Agency: Services not provided at agency Program Fees: Free Conflict Mediation Services of Downsview Tel: 416-740-2522 Fax: 416-747-7415 Address: 95 Eddystone Ave., 2nd Floor, Toronto M3N 1H6 Email: [email protected] Website: www.mediate.com/cmsd Major Intersection: Jane St. and Finch Ave. W. Public Transit: Bus Hours: Mon. to Fri.: 9:30 a.m. to 4:30 p.m.; mediation sessions can be scheduled days, evenings, and on weekends Agency Service Description: Providing conflict resolution via mediation, education and training. Community Mediation, Restorative Justice Initiatives, School and Youth Programs, Training Program Contact Person: Ms. Shadell Permanand Target/Focus of Program: Community Mediation handles cases that do not involve criminal charges; Restorative Justice Initiatives implement various types of resolution initiatives so as to ‘make things right’ between the offender and the victim. Area Served: Former City of North York Program Description: Services include parent-teen, tenant-landlord, family, workplace-organizational, peer, neighbourhood, and victim- offender mediation, transitional conferencing, and victim-offender mediation training, and conflict resolution workshops and training. Languages: Arabic, Ewe, French, Hebrew, Hindi, Hungarian, Italian, Persian, Polish, Punjabi, Russian, Spanish, Turkish, Twi Referral Method: Anyone can make a referral Physical Access: Not wheelchair accessible/accessible at other locations Eligibility: Cases with and without criminal charges Program Fees: Mediation free with the exception of workplace/organization cases; in-house and tailored training costs vary by course Program Offered at Alternative Location: Yes COSTI Immigrant Services Tel: 416-658-1600 Fax: 416-658-8537 Address: Head Office, 1710 Dufferin Street, Toronto M6E 3P2 Email: [email protected] Website: www.costi.org Major Intersection: Dufferin St. and St. Clair Ave. W. Public Transit: St. Clair streetcar, Dufferin bus Hours: Mon. to Fri.: 8:30 a.m. to 4:30 p.m Agency Service Description: Providing educational, social, and employment services to help all immigrants in the greater Toronto area attain self-sufficiency in Canadian society. Contact Person: Mr. Mario J. Calla The following programs are offered at various COSTI Centres located throughout Toronto and York Region. Please call alternative location for details. Settlement Counselling Contact Person: Ms. Angela Girardo, Mr. Alejandro Morales Target/Focus of Program: Newcomers 17 years of age and over. Area Served: Toronto, North York, and surrounding areas Program Description: Providing settlement counselling, orientation, information sessions, assistance with documentation and interpretation/translation services. Languages: Albanian, Amharic, Arabic, Bulgarian, Cantonese/Mandarin, Croatian, Dari, English, Farsi, French, Greek, Hebrew, Italian, Kurdish, Polish, Romanian, Russian, Serbian, Tamil, Tigre, Tigrinya, Twi Referral Method: Self-referral Physical Access: Not wheelchair accessible Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Program Offered at Alternative Location: 1700 Wilson Ave., Suite 114, 416-244-0480; 760 College St., 416-534-7400 Housing Help Contact Person: Ms. Carolina Gajardo Target/Focus of Program: Support for the homeless, marginally housed, and those facing eviction. Area Served: North York Program Description: Providing assistance to homeless and marginally housed individuals through counselling, support, case management services, escort, small group housing education workshops, information and referrals, and the Eviction Prevention Project, which helps those facing eviction in identifying their options and making use of appropriate services. Languages: Albanian, Arabic, Cantonese/Mandarin, English, Farsi, French, Greek, Hebrew, Italian, Polish, Romanian, Russian, Spanish, Tamil, Twi Referral Method: Agency referral, self-referral Physical Access: Not wheelchair accessible Eligibility: Open to anyone 16 years of age or older who wishes to reside in the City of North York, and is facing multiple barriers to accessing affordable accommodation Program Fees: Free Program Offered at Alternative Location: 1700 Wilson Ave., Suite 114, 416-244-0480 OUT.L.E.T. (Outreach Leading to Employment and Training) Contact Person: Ms. Julie Darboh Target/Focus of Program: Employment services for job-ready clients. Area Served: Toronto Program Description: Assisting job-ready clients in accessing the labour market through employment and career counselling, job search skills, and job placement. Assistance is also provided to employers in finding the right candidate for their job openings by providing on-site consultation, pre-screening services, and matching qualified candidates with available positions. Languages: Arabic, English, Ga, Latvian, Polish, Portuguese, Spanish, Tagalog, Tigre, Twi Referral Method: Self-referral Physical Access: Wheelchair accessible from Southeast entrance – call for details Eligibility: Anyone who is legally entitled to work in Canada, is 16 years of age and older, and who requires assistance in accessing the labour market Program Fees: Free Program Offered at Alternative Location: 1260 Dufferin St., 416-534-8437 Centre for Foreign Trained Professionals and Tradespeople (CFTPT) Contact Person: Ms. Dorothy Solate Target/Focus of Program: Employment services for foreign trained professionals and tradespeople. Area Served: Toronto Program Description: Providing foreign trained professionals and tradespeople with employment services to assist them in assessing foreign credentials, identifying transferrable skills, and developing work search strategies and techniques. Clients are also given access to computers, telephone, internet, and an answering service. Languages: English, Hindi, Punjabi, Spanish Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: Individuals in receipt of employment benefits, or having received them in the last 3 years, and/or received maternity/ paternity benefits in the past 3 years, or newcomers to Canada Program Fees: Free Program Offered at Alternative Location: 700 Caledonia Road, 416-789- 7925; 1620 Albion Rd., 2nd Fl., 416-745-0281

Citizenship Preparation Contact Person: Ms. Julie Darboh, Ms. Angela Girardo Area Served: Toronto, North York, and surrounding areas Program Description: Providing immigrants with the necessary requirements in order to become Canadian citizens and to be able to achieve the rights associated with citizenship. Languages: Albanian, Arabic, Chinese, Cantonese/Mandarin, English, Farsi, French, Ga, Greek, Hebrew, Italian, Polish, Romanian, Russian, Spanish, Somali, Tamil, Twi Referral Method: Self-referral Physical Access: Not wheelchair accessible Eligibility: Individuals who have lived in Canada for at least 3 continuous years after receiving Landed Immigrant status Program Fees: Vary – call for details Program Offered at Alternative Location: 1700 Wilson Ave., Suite 114, 416-244-0480, Wed. 7:00 p.m. to 9:00 p.m Languages Bureau Contact Person: Ms. Verica Biro Target/Focus of Program: Interpretation/Translation Area Served: Toronto and surrounding areas Program Description: A full-service operation providing certified translation, interpretation, and desktop publishing services to individuals, community-based agencies, government, and private organizations. Languages: Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Burmese, Catalan, Chinsese, Cantonese/Mandarin, Cambodian, Croatian, Czech, Danish, Dari, Dutch/Flemish, English, Estonian, Finnish, Farsi, Fukien, French, Ga, Gaelic, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Philipino, Icelandic, Inuit, Indonese, Italian, Japanese, Korean, Kurdish, Latin, Latvian, Lithuanian, Macedonian, Malaysian, Malay, Maltese, Marathi, Mongolian, Nepalese, Norwegian, Ojcree, Persian, Polish, Portuguese, Polynesian, Punjabi, Pushtu, Romanian, Russian, Ruthenian, Sanskrit, Serbian, Slovak, Slovene, Spanish, Swahili, Swedish, Somali, Tagalog, Tamil, Thai, Tigre, Twi, Turkish, Ukranian, Urdu, Vietnamese, Welsh, Yiddish Referral Method: Call for appointment Physical Access: Not wheelchair accessible Eligibility: Individuals and organizations in need of interpretation and/or translation services Program Fees: Call for current prices Program Offered at Alternative Location: 760 College St., 416-534-7400

Employment Resource Centre Contact Person: Ms. Marie Ferreira, Mr. Isaac Fonseca Area Served: Toronto and Vaughan Program Description: Providing clients with the tools and employability skills to move into the labour force. Computers, internet, e-mail, resource materials, workshops, newspapers, audio visual tapes, pre- employment workshops, labour market information, job banks, cd-roms, faxing, and photocopy services are available to clients. Languages: Amharic, Arabic, Bulgarian, Chinese, Cantonese/ Mandarin, Croatian, English, Hebrew, Italian, Oromo, Polish, Portuguese, Russian, Serbian, Spanish, Somali, Tamil, Tigre, Twi Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: Individuals interested in seeking employment Program Fees: Free Program Offered at Alternative Location: 700 Caledonia Rd., 416-789- 7925; 3901 Hwy. #7, Suite 302, 905-856-7728 Employment Counselling Centre Contact Person: Ms. Julie Darboh Target/Focus of Program: Individuals looking for work and employers. Area Served: South of Bloor St., West to Humber River, East to Bathurst, and South to Lake Ontario. Program Description: Assisting clients in finding a job through employment counselling, training assessment, and job search support. Assistance is also available to employers in finding the right candidate for their job openings by providing on-site consultation with employers for position requirements, pre-screening services and matching candidates with available positions. Languages: Arabic, Ga, Latvian, Portuguese, Spanish, Tagalog, Tigre, Twi Referral Method: Self-referral Physical Access: Wheelchair accessible from South entrance – call for details Eligibility: All clients eligible to work in Canada Program Fees: Free Program Offered at Alternative Location: 900 Dufferin St., Suite 102, 416-588-2240

LINC/ESL/ESL Computer Program/ Advanced ESL Computer Program for Immigrant Women Contact Person: Ms. Angela Girardo, Ms. Janet Hallett, Mr. Alejandro Morales Target/Focus of Program: Newcomers requiring language instruction. Area Served: Toronto and North York Program Description: Basic and intermediate language training, and computer-assisted language instruction. Languages: Albanian, Amharic, Cantonese/Mandarin, Croatian, English, Farsi, French, Greek, Hebrew, Italian, Kurdish, Polish, Romanian, Russian, Serbian, Spanish, Tamil, Tigre, Tigrinya, Twi Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: Canadian Citizens (ESL only), Landed Immigrants, or Convention Refugees (at least 18 years of age) Program Fees: LINC – Free; ESL – fees vary (call for details) Program Offered at Alternative Location: 1700 Wilson Ave., Suite 114, 416-244-0480; 700 Caledonia Rd., 416-789-7925; 760 College St., 416-534- 7400 (ESL only) Employment Counselling Contact Person: Mr. Isaac Fonseca, Ms. Marie Ferreira Target/Focus of Program: Adults and youth requiring employment-related support. Area Served: Toronto and Vaughan Program Description: Providing youth and adults with preparation skills and knowledge they need to find and maintain jobs. Services are provided through a comprehensive and integrated service model to address each individual’s needs. Languages: Amharic, Arabic, Bulgarian, Chinese, Cantonese/Mandarin, Croatian, English, French, Hebrew, Italian, Oromo, Polish, Portuguese, Russian, Serbian, Spanish, Somali, Tamil, Tigrinya, Twi Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: Unemployed and underemployed adults 25 years of age and older. Youth 15 to 24 years of age, and disabled youth 15 to 29 years of age Program Fees: Free Program Offered at Alternative Location: 700 Caledonia Rd., 416-789- 7925; 3901 Hwy. #7, Suite 302, 905-856-7728 Cross Edge Community Network Tel: 416-652-3636 Fax: 416-652-3636 Call first Address: 2638 Eglinton Ave. W., Toronto M6M 1T7 Major Intersection: Keele St. and Eglinton Ave. W. Public Transit: Bus #41 to Keele; Bus #32 to Eglinton Hours: Mon. to Fri.: 10:00 a.m. to 6:00 p.m. Agency Service Description: Providing counselling, orientation, referral, language interpretation translation, job search and placement, and African heritage workshops.

African Community and Settlement Services Target/Focus of Program: African newcomers and Canadians. Area Served: Toronto Program Description: Providing group and individual counselling, escort, newcomers orientation/adaptation, workplace orientation/adaptation, and African heritage workshops. Languages: Akan, English, French, Hausa, and other African Languages Referral Method: Walk-in, schools, social services, shelters Eligibility: Open to all CultureLink Tel: 416-588-6288 Fax: 416-588-2435 Address: 160 Springhurst Ave., Suite 300, Toronto M6K 1C2 Email: [email protected] Website: www.culturelink.net Major Intersection: King St. W. and Jameson Ave. Public Transit: #504 streetcar from Dundas subway station or West from King St. subway station Hours: Mon. to Fri.: 9:30 a.m. to 5:30 p.m., with some evening programs Agency Service Description: Providing emotional support to individuals and families by matching them with volunteer hosts. Other services include: English Conversation Circle, employment counselling, Job Search Workshops, basic computer skills, orientation and settlement services, and youth programs. Host Program Target/Focus of Program: Befriending, settlement, and English conversation. Area Served: Toronto Program Description: Volunteers are matched with new Canadians who receive orientation, emotional support, and development of language skills Languages: Arabic, Creolese, English, French, Hosa, Patois, Somali, Swahili, Tswana, Zulu Referral Method: Agency referral, self-referral, government referral Physical Access: Not wheelchair accessible Eligibility: Volunteers should have over 3 years in Canada/ Participants must be Landed Immigrants or Convention Refugees Program Fees: Free Job Search Workshops Program (JSW) and Employment Counselling Target/Focus of Program: Employment preparation. Area Served: Toronto Program Description: Providing individual counselling, access to computers and fax machine, and workshops sessions on: labour market overview, work search strategies, self-assessment, developing effective resumes and cover letters, interview preparation, and job retention. Languages: English, French, Italian, Parsi, Pashtu, Somali, Urdu Referral Method: Agency referral, self-referral Physical Access: Not wheelchair accessible Eligibility: Landed Immigrants, Convention Refugees Program Fees: Free Newcomer Youth Centre Target/Focus of Program: Settlement, support, advocacy, and training. Area Served: Toronto Program Description: Providing settlement counselling, assistance with resumes, job search, shelter outreach, English Conversation Circle, drop-in, African support group, homework club, leadership training, conflict mediation training and access to computers and the internet, and Know Your Rights. Languages: English, French, Spanish Referral Method: Agency referral, self-referral Physical Access: Not wheelchair accessible Eligibility: Refugee claimants, Landed Immigrants, Convention Refugees Program Fees: Free Program Offered at Alternative Location: Shelters, schools Dejinta Beesha – Somali Multi-Service Centre Tel: 416-743-1286 Fax: (416)743-1233 Address: 8 Taber Rd., Etobicoke M9W 3A4 Email: [email protected] Major Intersection: Kipling Ave. and Rexdale Blvd. Public Transit: TTC Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing settlement services, community development, an after-school program, and a homework club. Settlement, Community Development, After-School Program, Homework Club Target/Focus of Program: All Immigrants in the west-end of Toronto. Area Served: West-end Toronto Program Description: Providing settlement counselling, information sessions, interpretation, housing, community development, parenting, leadership training, homework club, recreational programs, and a boys’ and girls’ club. Languages: Arabic, English, Italian, Somali (Amharic, French, Swahili and Urdu as needed) Referral Method: Drop-in Physical Access: Wheelchair accessible Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Program Offered at Alternative Location: Yes

Eritrean Canadian Community Centre Tel: 416-658-8680 Fax: 416-658-7442 Address: 729 St. Clair Ave. W., Toronto M6C 1B2 Major Intersection: St. Clair Ave. W. and Christie St. Public Transit: St. Clair Ave. W. subway and westbound streetcar Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing settlement, orientation, adaptation, and integration services to Eritrean newcomers (refugees, refugee claimants, Landed Immigrants). Settlement Target/Focus of Program: Newcomers, refugees, and Landed Immigrants. Program Description: Providing settlement and adaptation services such as, orientation, information and referral, client support, documentation, escort, translation, and life skills. Languages: Amharic, Arabic, Tigre, Tigrinya Referral Method: Self-referral Eligibility: Newcomers, refugees, Landed Immigrants Program Fees: Free Ernestine’s Women’s Shelter Tel: 416-746-3701 Fax: 416-746-3716 P.O. Box 141 Station B, Rexdale M9W 5K9 Email: [email protected] Major Intersection: Rexdale Public Transit: Bus Hours: 24 hours, 7 days per week Agency Service Description: Temporary emergency shelter, crisis counselling, support for women and children escaping situations of abuse. Emergency Shelter for Abused Women and Children Target/Focus of Program: Abused women and children. Area Served: Anywhere except boundaries close to the shelter Program Description: Services include programs for children and volunteers, a housing program, a follow-up program, and a transitional support and co-op living program. Languages: English, Portuguese, Somali, Spanish. Other languages can be accessed as required. Referral Method: Self-referral; police, hospital and friends Physical Access: Not wheelchair accessible Eligibility: Residents and ex-residents Program Fees: Free

Ethiopian Association in Toronto Inc. Tel: 416-694-1522 Fax: 416-694-8736 Address: 2057 Danforth Ave., 3rd floor, Toronto M4C 1J8 Email: [email protected] Major Intersection: Danforth Ave. and Woodbine Ave. Public Transit: Minutes from Woodbine subway station Hours: Mon. to Fri.: 9:00 a.m. to 6:00 p.m. Agency Service Description: Providing LINC classes, employment programs, settlement counselling, youth programs, and crisis counselling. Settlement Contact Person: Mr. Birku Menkir Target/Focus of Program: New immigrants. Area Served: Toronto and surrounding areas Program Description: Services offered include: evaluation of clients’ skills within the context of the Canadian job market, assistance in writing resumes and cover-letters, language instruction, crisis counselling, other workshop services and youth recreational activities. Languages: Amharic, Arabic, English, French, Harari, Italian, Oromo, Somali, Tigrinya Referral Method: Phone appointments Eligibility: Any newcomer Program Fees: Free Family Service Association of Toronto Tel: 416-595-9230 Fax: 416-595-0242 Address: 355 Church St., Toronto M5B 1Z8 Website: www.fsatoronto.com Major Intersection: Church St. and Carlton St. Public Transit: College Subway: 5 min. walk, or eastbound streetcar along Carlton St. Hours: Tues., Thurs., Fri.: 9:00 a.m. to 5:00 p.m., Mon. & Wed.: 9:00 a.m. to 9:00 p.m. Agency Service Description: Assisting those who lack access to family support services due to barriers such as income or discrimination based on ethnicity, language, age, gender, sexual orientation and political or religious factors. Community Action Team Contact Person: Mr. Paul Zarnke Target/Focus of Program: Families, individuals and communities in Toronto. Area Served: Toronto Program Description: Providing community forums, leadership development, family support services and advocacy. Working with Somali communities. Trustee for Sudanese Family Services and Dejinta Beesha. Languages: Farsi, Serbian, Somali, Tamil Referral Method: Call 416-586-9777 Physical Access: Elevator and washrooms Eligibility: Immigrant and refugee newcomer communities Program Fees: Free Program Offered at Alternative Location: Community Action Team: 2 Carlton St., Suite 920, Toronto, M5B 1J3, 416-586-9777 Flemingdon Health Centre Tel: 416-429-4991 Fax: 416-422-3573 Address: 10 Gateway Blvd., Toronto M3C 3A1 Email: [email protected] Website: www.fhc-chc.com Major Intersection: Don Mills Rd. and Overlea Blvd. Public Transit: Bus #25 or #100 from Pape subway station Hours: Mon. to Thurs.: 8:30 a.m. to 9:30 a.m., Fri.: 8:30 a.m. to 6:00 p.m., Sat.: 9:00 a.m. to 2:00 p.m. Agency Service Description: Offering programs and services with an emphasis on health promotion, disease prevention, and medical services. Primary Care Services Contact Person: Call Reception 416-429-4991 Target/Focus of Program: General population Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Internal/external referral, self-referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: OHIP coverage Social Services Contact Person: Call Reception 416-429-4991 Target/Focus of Program: Individual and family counselling and group work. Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Program Description: Individual and family counselling and group work. Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Internal referral, self-referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: Free X-ray and Ultrasound Contact Person: Call Reception 416-429-4991 Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Program Description: General radiography (walk-in, no appointments necessary); Ultrasound (by appointment only) Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Internal/external referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: OHIP Coverage

Community Development and Outreach Contact Person: Call Reception 416-429-4991 Target/Focus of Program: Empowerment and organization Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Program Description: Group work, community-capacity building and community development. Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Self-referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: Free Program Offered at Alternative Location: Yes Chiropody Contact Person: Call Reception 416-429-4991 Target/Focus of Program: Foot care Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Program Description: Foot care, minor surgery, orthotics. Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Internal/external referral, self-referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: OHIP Coverage Nutrition Services Contact Person: Call Reception 416-429-4991 Target/Focus of Program: Wellness and counselling Area Served: North to Lawrence Ave., West to Laird Dr., East to Victoria Park, and South to O’Connor Dr. Program Description: Providing individual counselling and wellness classes. Languages: Arabic, Hindi, Mandarin, Punjabi, Romanian, Russian, Somali, Spanish, Swahili, Tagalog, Urdu Referral Method: Internal/external referral, self-referral Physical Access: Wheelchair accessible Eligibility: See area served Program Fees: Free Flemingdon Neighbourhood Services Tel: 416-424-2900 Fax: 416-424-3455 Address: 10 Gateway Blvd., Suite 104, Toronto M3C 3A1 Email: [email protected] Major Intersection: Don Mills Rd. and Gateway Blvd. Public Transit: Bus #25 or #100 Hours: Mon. to Fri.: 9:00 a.m. to 8:00 p.m. Agency Service Description: Responding to the needs of people in the Flemingdon area through women’s programs, housing help, settlement assistance, a drop-in centre, employment assistance, youth initiatives, outreach, and community economic development.

Housing Help Centre Contact Person: Ms. Amina Ahmed Target/Focus of Program: Assisting clients with accessing housing and preventing evictions and homelessness. Area Served: Flemingdon Park, East York, and surrounding area Program Description: Assistance in securing housing, education on housing rights and responsibilities, counselling and support, recreation. Languages: Arabic, Bengali, Chinese, Croatian, English, Farsi, French, Hindi, Russian, Serbian, Somali, Spanish, Tamil, Tok Pisin, Urdu Referral Method: Agency referral, self-referral Physical Access: Full access: entrance and washrooms Eligibility: Tenants of the Flemingdon Park and surrounding community, as well as East York Program Fees: Free Women’s Support Program Contact Person: Ms. Suzanne Young Target/Focus of Program: To assist women who have been abused, isolated women, and women of the community. Area Served: Flemingdon Park and surrounding area Program Description: Providing individual and family counselling, support groups, case management, and advocacy for women who are living in abusive relationships or have recently left abusive relationships. Also offering social clubs and community education to isolated women. Languages: Arabic, Bengali, Chinese, Croatian, English, Farsi, French, Hindi, Russian, Serbian, Somali, Spanish, Tamil, Tok Pisin, Urdu Referral Method: Agency referral, self-referral Physical Access: Full access: entrance and washrooms Eligibility: Women in Flemingdon Park and surrounding area Program Fees: Free Volunteer Program Contact Person: Ms. Sue McWatt Target/Focus of Program: Offering volunteer opportunities to help residents and clients gain Canadian job experience. Area Served: Residents in the Flemingdon Park and surrounding community Program Description: Assisting newcomers to overcome barriers to employment, volunteer opportunities, and also offering resume and job skill assistance to clients to facilitate access to employment. Languages: Arabic, Bengali, Chinese, Croatian, English, Farsi, French, Hindi, Russian, Serbian, Somali, Spanish, Tamil, Tok Pisin, Urdu Referral Method: Agency referral, self-referral Physical Access: Full access: entrance and washrooms Eligibility: Residents in the Flemingdon Park and surrounding area Program Fees: Free

Newcomer Settlement Program Contact Person: Ms. Lucrecia Wilkinson Target/Focus of Program: To assist newcomers to settle in Ontario. Area Served: Flemingdon Park and surrounding area Program Description: Providing a full range of services for newcomers and refugees including information and referrals for health, social assistance, community resources, English as a Second Language classes, and immigration. Newcomer employment sessions. Languages: Arabic, Bengali, Chinese, Croatian, English, Farsi, French, Hindi, Russian, Serbian, Somali, Spanish, Tamil, Tok Pisin, Urdu Referral Method: Agency referral, self-referral Physical Access: Full access: entrance and washrooms Eligibility: Immigrants and refugees Program Fees: Free Youth Program Contact Person: Ms. Mamie Hutt-Temoana Target/Focus of Program: To work with youth in developing programs for and by youth. Area Served: Youth ages 8 to 29 Program Description: Working with youth in the community in the development of programs for and by youth themselves. Current projects include an alternative to violence through art, peer mentorship, leadership training, support groups and individual counselling. Languages: Arabic, Bengali, Chinese, Croatian, English, Farsi, French, Hindi, Russian, Serbian, Somali, Spanish, Tamil, Tok Pisin, Urdu Referral Method: Agency referral, self-referral Physical Access: Full access: entrance and washrooms Eligibility: Youth ages 8 to 29 Program Fees: Free Foyer d’adaptation, d’integration et de formation (F.A.I.F.) Tel: 416-418-7844 Fax: 416-325-2664 Address: 25 Chaldean St., Toronto M1W 2B6 Email: [email protected] Major Intersection: Birchmount Ave. and Huntingwood Rd. Public Transit: Bus #17 Hours: 9:00 a.m. to 4:00 p.m. Agency Service Description: Providing assistance to the ethno-cultural and racial minority French-speaking immigrants in securing employment, and becoming successful and active participants in Canadian society.

Employment and Integration Service Contact Person: Mr. Django Keita Target/Focus of Program: Francophone youth and adults. Area Served: Toronto Program Description: Employment counselling and preparation. Language: French Referral Method: Francophone groups and individuals Eligibility: Targeted to (but not limited to) French speaking individuals Program Fees: Free Ghanaian Canadian Association of Ontario Tel: 416-740-9734 Fax: 416-740-4614 Address: 168A Oakdale Rd., #6C, North York M3N 2S5 Major Intersection: Oakdale Rd. and Sheppard Ave. Public Transit: TTC Hours: Mon. to Fri.: 10:00 a.m. to 5:00 p.m. Agency Service Description: Serving as an umbrella organization for Ghanaian-Canadian ethnic and religious organizations, offering networking opportunities, providing referrals, and coordinating heritage programs. Youth Tutoring/Counselling Contact Person: Wofa Yaw Nyarko Target/Focus of Program: Assisting newcomer youth in adjusting to the Canadian system. Area Served: North York Program Description: Assisting youth with academic needs, to improve performance at school; counselling youth with special needs; and teaching children the Twi language and ESL. Languages: English, Ga, Twi Referral Method: Self-referral Eligibility: Newcomer immigrant youth Program Fees: Free Harari Community of Ontario Tel: 416-596-2266, ext. 25 Fax: N/A Address: 4900 Sheppard Ave. E., Suite 212, Toronto M1S 4A7 Major Intersection: Sheppard Ave. E. and McCowan Rd. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m., as well as Saturday and Sunday; evening appointments available upon request Agency Service Description: Providing settlement services, counselling, referrals, immigration services, cultural celebrations, events workshops, and assistance with letter writing, and burial services. Contact Person: Fathy Ibrahim Target/Focus of Program: Harari newcomers. Area Served: Ontario Languages: English, Harari Referral Method: Telephone for appointment Physical Access: Not wheelchair accessible Eligibility: Harari newcomers Program Fees: $5 membership fee Hazel Burns Hospice Tel: 416-782-5915 Fax: 416-782-2908 Address: 1669 Eglinton Ave. W., Toronto M6E 2H4 Email: [email protected] Website: www.sympatico.ca/hazelburns Major Intersection: Eglinton Ave. W. and Dufferin St. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 4:30 p m. Agency Service Description: Providing compassionate care, emotional and daily living support to terminally ill clients, and working alongside family and professional caregivers. Hospice Services Contact Person: Mitzi Pimentel Target/Focus of Program: Improving the quality of life for those with life-threatening illnesses. Area Served: Former City of York Program Description: Providing at-home or hospital services: emotional support, respi-care, bereavement/grief support, practical assistance, shopping, preparation of a light meal, information and referrals. Languages: Danish, English (language interpretation is provided by volunteers). Referral Method: Family, friends, professionals, community members Physical Access: No Eligibility: Individuals with life-threatening illnesses living in the former City of York Program Fees: Free Heritage Skills Development Centre Tel: 416-345-1613 Fax: 416-345-9044 Address: 1071 King St. W., Suite 303, Toronto M6K 3K2 Email: [email protected] Website: www.hsdc.org Major Intersection: King St. W. and Dufferin St. Public Transit: King streetcar westbound Hours: 9:00 a.m. to 6:00 p.m. Agency Service Description: Crime prevention, business training, employment preparation and fashion network (ethno-specific). Contact Person: Ms. Charity Lebeanya Target/Focus of Program: African Immigrants. Area Served: Toronto Languages: English, Ghanaian, Hausa, Igbo, Swahili, Yoruba Referral Method: Telephone and drop-in Physical Access: Wheelchair accessible: washrooms, parking Program Fees: Free

Historical Connexion Tel: 416-289-5117 Fax: 416-289-5106 Address: 951 Carlaw Ave., Toronto M4K 3M2 Email: [email protected] Website: www.historicalconnexion.ca Major Intersection: Carlaw Ave. and Mortimer Ave. Public Transit: Bus, subway Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Making available the valuable resources for those interested in the contributions made by African people in Canada. New Immigrant Resources Target/Focus of Program: Providing information via the internet to African immigrants. Area Served: Ontario (eventually Canada-wide) Program Description: Providing language instruction, housing, employment training, family counselling, community connection, support services, referral. Languages: English, French Referral Method: Agency referrals Physical Access: Fully accessible Inter-Riverine Somali Relief Association (ISRA) Tel: 416-247-1616 Fax: 416-247-9187 Address: 2095 Weston Road, Suite 2065, Toronto M9N 1X7 Major Intersection: Weston Rd. and Lawrence Ave. W. Public Transit: TTC Hours: Mon. to Fri.: 10:00 a.m. to 4:30 p.m. Agency Service Description: Facilitating, assisting or providing necessary services such as relief and development to all Somali people; promoting and campaigning on behalf of the Inter-Riverine Somali people. Relief and Development Contact Person: Mr. Ibrahim E. Mohamed Target/Focus of Program: Somalis. Area Served: Toronto Program Description: Helping the Somali community in need of relief and development. Cooperating with other organizations with similar objectives. Languages: Somali languages Referral Method: Agency and self-referral Eligibility: Somalis

Interval House Tel: 416-924-1491 Fax: 416-928-9020 Address: 596 Huron St., Toronto M5R 2R7 Email: [email protected] Major Intersection: Spadina Ave. and Bloor St. W. Public Transit: Exit at Spadina subway station Hours: 24 hours, 7 days per week Agency Service Description: Providing safety, protection, and advocacy for assaulted women and their children. 24-Hour Emergency Shelter Target/Focus of Program: Shelter, support and referrals for assaulted women and their children. Area Served: Not limited Program Description: In addition to providing the basic necessities such as safety, shelter, counselling, clothing, food, medicine and toiletries, Interval House has a Court Support Program, a Children’s Services Program, and an Ex-resident Program. Languages: Arabic, Cantonese, English, Fante, French, Hindi, Polish, Somali, Twi Referral Method: Self-referral and others Eligibility: Physically, emotionally and sexually abused women and their children Program Fees: Free Islamic Social Services and Resources Association Tel: 416-767-1531, 416-767-9358 Fax: 416-767-0328 2375 St. Clair Ave. W., Toronto M6N 1K9 Email: [email protected] Major Intersection: St. Clair Ave. W. and Runnymede Rd. Hours: Mon. to Thurs.: 10:00 a.m. to 5:00 p.m., Sat.: 10:00 a.m. to 4:00 p.m., Fri.: Closed Agency Service Description: Providing short-term counselling for individuals, families, and youth; information and referrals, parenting classes, classes for deaf Muslims, health seminars, swimming classes, youth camp, youth programs, housing, settlement services, homework club, women’s services. Contact Person: Mr. Abdool Hamid Target/Focus of Program: Primarily Muslims. Others also accepted. Area Served: Toronto and surrounding areas Program Description: In the cultural context. Languages: Arabic, English, Punjabi, Somali, Swahili and others Referral Method: Telephone and drop-in Physical Access: Wheelchair accessible Eligibility: Open to all Program Fees: Free

Jamaican Canadian Association Tel: 416-746-5772 Fax: 416-746-7035 Address: 995 Arrow Rd., Toronto M9M 2Z5 Email: [email protected] Website: www.jcassoc.com Major Intersection: Hwy. 400 and Finch Ave. W., E. of Weston Rd. Public Transit: Bus #36A Hours: 9:00 a.m. to 5:00 p.m. Agency Service Description: Promoting Black/Jamaican culture, fighting against racism, and working in partnership with those who share similar values. Newcomer Settlement Program/ISAP Program Contact Person: Ms. Elaine Thompson Target/Focus of Program: Newcomers from the Caribbean and Ghana. Area Served: Toronto Program Description: Services include: assessment, education, family sponsorship, housing, and information and referrals. Languages: English, Twi (Akan) Referral Method: Phone and drop-in Physical Access: No elevators Eligibility: Landed Immigrants and Convention Refugees Program Fees: Free Kalkaal Services Tel: 416-816-9214 Fax: 416-247-9187 Address: 2095 Weston Rd., Suite 206, Toronto M4S 1X7 Major Intersection: Weston Rd. and Lawrence Ave. W. Public Transit: TTC Agency Service Description: Interpretation and translation services Inter-Translation Services Contact Person: Mr. A. Hussein Ibrahim Mohamed Target/Focus of Program: Agencies and communities. Area Served: Toronto Program Description: Helping the Somali community with interpretation, and translation in Amharic, English, Oromo and Somali. Languages: Amharic, English, Oromo, Somali Referral Method: Self-referral Eligibility: Open to all Program Fees: Reasonable fees

Le regroupment des femmes immigrantes francophones (RFIF) Tel: 416-345-8449 Fax: 416-595-0202 Address: 600 Bay St., Suite 408, Toronto M5G 1M6 Email: [email protected] Major Intersection: Bay St. and Dundas St. W. Public Transit: Streetcar, subway, bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Non-profit organization mandated to facilitate the transition of recently-arrived women, provide better access to employment opportunities available in the community, and strengthen the community and civic capacities of these women. Computer Science in the 21st Century Target/Focus of Program: Women newcomers. Area Served: Toronto and the suburbs Program Description: Helping women newcomers to understand how a computer works and to learn about the different components of a computer. Languages: English, French, Kinyarwanda, Lingala, Swahili, Tshiluba Referral Method: Self-referral Eligibility: Women Program Fees: Free Learning Enrichment Foundation Tel: 416-769-0830 Fax: 416-769-9912 Address: 116 Industry St., Toronto M6M 4L8 Email: [email protected] Website: www.lefca.com Major Intersection: Black Creek Dr./Weston Rd. and Eglinton Ave. W. Public Transit: Bus Hours: Mon. to Fri.: 8:00 a.m. to 5:00 p.m. Agency Service Description: Providing community-responsive programs and services enabling individuals to become valued contributors to their community’s social and economic development. Childcare Services Contact Person: Ms. Eunice Grayson Target/Focus of Program: Childcare. Area Served: Former City of York Program Description: Community-based, non-profit childcare combining Early Childhood Education and certified assistants in partnership with children and their families. Languages: Amharic, Arabic, Bengali, Cantonese, Creole, Farsi, French, German, Greek, Hindi, Italian, Lap-Greek, Latvian, Luo, Oromo, Patois, Pashtu, Persian, Polish, Portuguese, Russian, Spanish, Swahili, Tamil, Tigrinya, Twi, Urdu, Vietnamese, Yiddish Referral Method: Parents and Metro Children Services Physical Access: At some locations Eligibility: Children from birth to 12 years of age Program Offered at Agency: Yes Program Fees: Infant and toddler – $225.00/week, Preschool – $164.00/week, School-age – $109.70/week. Program Offered at Alternative Location: Yes (14 childcare centres) LINC Contact Person: Ms. Eunice Grayson Target/Focus of Program: Language instruction. Area Served: Former City of York Program Description: Providing newcomers to Canada with English communication skills that are essential to function effectively in Canadian society. Languages: Amharic, Arabic, Bengali, Cantonese, Creole, Farsi, French, German, Greek, Hindi, Italian, Lap-Greek, Latvian, Luo, Oromo, Patois, Pashtu, Persian, Polish, Portuguese, Russian, Spanish, Swahili, Tamil, Tigrinya, Twi, Urdu, Vietnamese, Yiddish Referral Method: Agency referral and self-referral Physical Access: At some locations Eligibility: Landed Immigrants and Convention refugees Program Fees: Free Link Up Employment Services: The Training Coordination Group for Persons with Disabilities Tel: 416-413-4922, TTY: 416-413 4926 Fax: 416-413-4927 Address: 1075 Bay St., Suite 801, Toronto M5S 2B1 Website: www.tcg.on.ca Major Intersection: Bay St. and Bloor St. Public Transit: Subway to Bay station Hours: Mon. to Fri.: 9:00 a.m. to 4:30 p.m. Agency Service Description: Working specifically for people with disabilities, assisting them in finding employment and training. Link Up Training and Employment Contact Person: Mr. Bob Santos Target/Focus of Program: Must have a disability. Area Served: Greater Toronto Area Program Description: Training and employment assessment for people with disabilities. Languages: Portuguese, Somali, Ukranian, sign language interpretation (ASL) Referral Method: Call to register for orientation session Physical Access: Wheelchair accessible Eligibility: Any person with a disability, unemployed, between the ages of 18 and 65, legally eligible to work in Canada, and with a basic level of understanding and ability to use the English Language. Program Fees: Free

Midaynta Association of Somali – Service Agencies Tel: 416-544-1992 Fax: 416-440-3379 Address: 1992 Yonge St., Suite 203, Toronto M4S 1Z8 Email: [email protected] Website: www.somali-midaynta.com Major Intersection: Yonge St. and Davisville Ave. Public Transit: Yonge St. subway Hours: Mon. to Fri.: 9:00 a.m. to 4:15 p.m., Wed.: 9:00 a.m. to 8:00 p.m. Agency Service Description: Assisting newcomers and refugees to settle and integrate into the Canadian mainstream through the various programs offered. Settlement and Integration Contact Person: Mr. Ibrahim Adsiye Target/Focus of Program: Newcomers. Area Served: Toronto Program Description: Services include: housing, family violence prevention, information and referral, advocacy, settlement and integration, immigration services, legal and education orientation, and youth sports. Languages: Arabic, English, Italian, Somali Referral Method: Agency referral, self-referral Physical Access: Washrooms, parking, elevators Eligibility: Newcomers and Refugees Program Fees: Free Program Offered at Alternative Location: Regent Park area Multilingual Community Interpreter Service (Ontario) Tel: 416-426-7051 Fax: 416-426-7118 Address: 1185 Eglinton Ave. E., Suite 704, Toronto M3C 3C6 Email: [email protected] Website: www.communityinterpreter.com Major Intersection: Don Mills Rd. and Eglinton Ave. E. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing interpretation services to qualifying non-English speaking victims of domestic violence, wife assault, sexual assault, and child abuse. This service is also provided to individuals and organizations outside the qualifying criteria for a fee.

Violence Against Women Prevention Program (funded program) Contact Person: Ms. Nazneen Dhalla Target/Focus of Program: Free interpretation services for non-English speaking individuals who qualify under the funded program criteria. Area Served: Scarborough, Durham, York Region, and the Toronto Police Service in the City of Toronto Program Description: Providing free interpretation services to victims of wife assault, sexual assault and child abuse at various agency locations, and other related sites as-needed. Languages: CILISAT: Amharic, Arabic, Cambodian, Cantonese, Farsi, Greek, Hindi, Korean, Kurdish (Sorani), Kurdish (Kurmandgi), Mandarin, Oromo, Polish, Portuguese, Punjabi, Russian, Serbo-Croatian, Somali, Spanish, Tamil, Turkish, Twi, Urdu, Vietnamese; Non-CILISAT: Albanian, Armenian, Assyrian, Bengali, Bosnian, Czech, Dari/Pashtu, Fanti/Ga, Finnish, French, German, Gujarati, Hungarian, Italian, Japanese, Laotian, Macedonian, Malaysian, Marathi, Sinhaleese, Shanganese, Swahili, Swedish, Romanian, Tagalog, Tigrina, Thai Referral Method: Referrals from agencies serving victims of domestic violence, wife assault, sexual assault and child abuse. Service is provided to all clients outside the qualifying criteria for a fee. Physical Access: Interpreters will go to the location of the assignment where interpretation is required. Interpreters are also available to do interpretation via conference calls and message relays. Eligibility: Free service to qualified non-English speaking victims of domestic violence, wife assault, sexual abuse and child assault. Fee for service: open to all. Program Offered at Agency: Services are provided at various client locations. Program Fees: Free (funded programs only) Domestic Violence Court Program (funded program) Contact Person: Ms. Nazneen Dhalla Target/Focus of Program: Free interpretation services for non-English speaking individuals who qualify under the funded program criteria. Area Served: Scarborough, Durham, York Region, and the Toronto Police Service in the City of Toronto Program Description: Providing free interpretation services to victims of domestic violence, including wife assault, sexual assault and child abuse at Police divisions, courts, victim witness services, victims’ residences, and other sites as needed. Languages: CILISAT: Amharic, Arabic, Cambodian, Cantonese, Farsi, Greek, Hindi, Korean, Kurdish (Sorani), Kurdish (Kurmandgi), Mandarin, Oromo, Polish, Portuguese, Punjabi, Russian, Serbo-Croatian, Somali, Spanish, Tamil, Turkish, Twi, Urdu, Vietnamese Referral Method: By Police, victim services and related organizations Physical Access: Interpreters will go to location where interpretation is required. Interpreters are also available to do interpretation via conference calls and message relays. Eligibility: Non-English speaking victims of domestic violence, wife assault, sexual assault and child abuse where the accused has been charged Program Fees: Free (funded programs only) Fee for Service Program (non-funded program) Contact Person: Ms. Nazneen Dhalla Target/Focus of Program: Interpretation service is provided to individuals and organizations for a fee. Area Served: Province-wide Program Description: Providing interpretation services as needed at client’s locations for a fee. Languages: CILISAT: Amharic, Arabic, Cambodian, Cantonese, Farsi, Greek, Hindi, Korean, Kurdish (Sorani), Kurdish (Kurmandgi), Mandarin, Oromo, Polish, Portuguese, Punjabi, Russian, Serbo-Croatian, Somali, Spanish, Tamil, Turkish, Twi, Urdu, Vietnamese; Non-CILISAT: Albanian, Armenian, Assyrian, Bengali, Bosnian, Czech, Cari/Pashtu, Fanti/Ga, Finnish, French, German, Gujarati, Hungarian, Italian, Japanese, Laotian, Macedonian, Malaysian, Marathi, Sinhalese, Shanganese, Swahili, Swedish, Romanian, Tagalog, Tigrina, Thai Referral Method: Agency referral, self-referral Physical Access: Interpreters will go to the location of the assignment where interpretation is required. Interpreters are also available to do interpretation via conference calls and message relays. Eligibility: Open to all Program Offered at Agency: Services are provided at various client locations Program Fees: Call for a schedule of fees and services National African Integration and Families Association Inc. Tel: 416-975-0877 Fax: 416-925-9112 Address: 42 Charles St. E., 5th Floor, Toronto M4Y1T4 Major Intersection: Yonge St. and Bloor St. Public Transit: Streetcar and subway Hours: Mon. to Fri.: 8:30 a.m. to 4:30 p.m. Agency Service Description: Servicing the continental African community in advocacy, counselling, community development, violence prevention, and drug abuse prevention. DAPP, Access and Equity, Violence Prevention Contact Person: Mr. W. S. Dickson Target/Focus of Program: Continental Africans, their families and others. Area Served: Greater Toronto Area Program Description: Drug abuse awareness and prevention Languages: English, French, Hausa, Swahili, Yoruba Referral Method: Self-referral or by any organization Eligibility: Open to all Program Fees: Free Program Offered at Alternative Location: Yes

Nellie’s Tel: 416-461-9849, 416-461-0970 Fax: 416-461-0976 P.O. Box 98118, Toronto M4M 1J0 (street address is confidential) Email: [email protected] Website: www.nellies.org Public Transit: Streetcar Hours: Administration: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing programs and services for women and children who have faced, or are facing, oppressions such as violence, poverty, and homelessness. Nellie’s is a community-based feminist organization operating within an anti-racist, anti-oppression framework. Nellie’s Shelter Contact Person: Ms. Zaria John Target/Focus of Program: Emergency shelter. Area Served: Toronto Program Description: A 36-bed emergency shelter for single women and women with children. Services and supports include counselling, information and referrals, support and advocacy, and programs for women and children. Languages: Amharic, Ga, Somali, Twi Referral Method: Phone: 416-461-1084 Physical Access: Wheelchair accessible, 1st floor Eligibility: Women and women with children who are homeless and/or leaving violence Program Fees: Free Program Offered at Alternative Location: Yes Nellie’s Community Support and Outreach Program Contact Person: Ms. Zaria John Target/Focus of Program: Aftercare support and programs for low-income, socially isolated women and children. Area Served: Toronto Program Description: Services include: counselling, information and referral, advocacy, and a weekly drop-in program. Languages: Amharic, Ga, Somali, Twi Referral Method: Phone: 416-392-9247 Physical Access: Wheelchair accessible, 1st floor Eligibility: Single women and women with children Program Fees: Free Northwood Neighbourhood Services Tel: 416-748-0788 Fax: 416-748-0525 Address: 2528A Jane St., Toronto M3L 1S1 Email: [email protected] Website: www.northwoodneighbourhoodservices.com Major Intersection: Jane St. and Sheppard Ave. Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing counselling and referrals to Somali and Eritrean newcomers.

African Parents Settlement Project Target/Focus of Program: Eritrean and Somali. Area Served: Toronto Program Description: Providing programs to assist Africans and other Eritrean communities with settlement procedures in Canada. Languages: Arabic, Somali, Tigre, Tigrinya Referral Method: Self-referral Program Fees: Free Ogaden Somali Community Association Tel: 416-614-1255 Fax: 416-614-9638 Address: 1575 Lawrence Ave. W., Suite 203, Toronto M6L 1C3 Email: [email protected] Website: www.ogadencommunity.org Major Intersection: Blackcreek Dr. and Lawrence Ave. W. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing basic computer training, and access to the internet and sewing machines. Community Services Contact Person: Mr. Mire Iro Target/Focus of Program: Ogaden Somali Community. Area Served: North York and Etobicoke South Program Description: Support for newcomers. Languages: Amharic, Arabic, English, Somali Physical Access: No (only one floor) Eligibility: Somalis and other multicultural groups living nearby Program Fees: Free Oromo Canadian Community Association in Ontario Tel: 416-767-8784 Fax: 416-767-7223 Address: 761 Jane St., Suite 210, Toronto M6N 4B4 Major Intersection: Jane St. and Woolner Ave. Hours: Mon. to Fri.: 10:00 a.m. to 5:00 p.m. Agency Service Description: Providing all necessary services to meet the needs of newcomers to Toronto in various languages. Settlement Contact Person: Mr. Fekadu Ebba Target/Focus of Program: Landed Immigrants, Refugees and citizens. Area Served: Toronto Program Description: Providing services needed by newcomers including refugee claimants. Also assisting Landed Immigrants and citizens in settling successfully in Toronto or elsewhere in Canada. Languages: Afan, Amharic, English, Harari, Oromo, Somali Referral Method: Phone and drop-in Physical Access: Washrooms, parking Eligibility: Open to all Program Fees: Free

Oromo Canadian Women Association in Ontario Tel: 416-767-8784 Fax: 416-767-7223 Address: 761 Jane St., Suite 210, Toronto M6N 4B4 Major Intersection: Jane St. and Woolner Ave. Public Transit: Bus Hours: Mon. to Fri.: 10:00 a.m. to 5:00 p.m. Agency Service Description: Organizing Oromo women or Oromo-speaking women into groups to support each other and providing gender-sensitive services. Family/Domestic Prevention and Support Contact Person: Mr. Fekadu Ebba Target/Focus of Program: Oromo-speaking women. Area Served: Toronto Program Description: Organizing Oromo-speaking newcomers in peer support groups to provide essential and gender-sensitive services to arriving refugee families. Languages: Afan, English, Harari, Oromo, Somali Referral Method: Phone and drop-in Physical Access: Washrooms, parking (one floor only) Eligibility: Open to all Program Fees: Free Oromo Relief Association in Ontario (ORAO) Tel: 416-767-8784 Fax: 416-767-7223 Address: 761 Jane St., Suite 210, Toronto M6N 4B4 Major Intersection: Jane St. and Woolner Ave. Public Transit: Bus Hours: Mon. to Fri.: 10:00 a.m. to 5:00 p.m. Agency Service Description: Supporting immigrant newcomers in settling in Ontario, and helping families to sponsor family members for reunion. Settlement Contact Person: Mr. Fekadu Ebba Target/Focus of Program: Oromo refugees. Area Served: Ontario, with a focus on Toronto Program Description: Coordinating and helping sponsorship efforts of families and other organizations to bring and resettle Oromo refugees from the Horn of Africa. Languages: Afan, English, Harari, Oromo, Somali Referral Method: Phone and drop-in Physical Access: Washrooms, parking Eligibility: Refugees from the Horn of Africa Program Fees: Free

Oromo Youth Association in Ontario Tel: 416-767-8784 Fax: 416-767-7223 Address: 761 Jane St., Suite 210, Toronto M6N 4B4 Major Intersection: Jane St. and Woolner Ave. Public Transit: Bus Hours: Mon. to Fri.: 10:00 a.m. to 5:00 p.m. Agency Service Description: Organizing Oromo youth to access sport and recreation facilities, and to participate in social and economic activities. Youth Recreational Cultural Program Contact Person: Mr. Fekadu Ebba Target/Focus of Program: Oromo youth. Area Served: Toronto Program Description: Sports, recreation, Oromo culture, support for the newcomer youth. Languages: Afan, Amharic, English, Oromo, Somali Referral Method: Phone and drop-in Physical Access: Washrooms, parking (one floor only) Eligibility: Any Oromo-speaking youth 13 years of age and older Program Fees: Free Reconnect Mental Health Services Tel: 416-248-2050 Fax: 416-248-6557 Address: 2150 Islington Ave., Suite 202, Etobicoke M9P 3V4 Major Intersection: Islington Ave. and Hwy. 401 Public Transit: TTC Hours: Mon. to Fri.: 8:30 a.m. to 5:00 p.m. Agency Service Description: Community-based rehabilitation and community support program offering group and individual counselling, problem solving, socialization, clinical treatment, and housing support. Rehabilitation Day Program Area Served: Toronto and vicinity Program Description: Offering group and individual counselling on skills development, problem solving, and socialization. Languages: Arabic, Czech, Danish, English, French, Spanish, Swahili, Twi, Vietnamese Referral Method: Self-referral, family, professional referral Physical Access: Wheelchair accessible Eligibility: Youth and adults 16 years of age and over experiencing serious mental health problems Program Fees: Free

Community Support Program Area Served: Former cities of Etobicoke and York Program Description: Providing assistance in life skills, problem solving, securing and maintaining housing, and offering ongoing community support. Optimal involvement in groups. Languages: Arabic, Czech, Danish, English, French, Spanish, Swahili, Twi, Vietnamese Referral Method: Self-referral, family, professional referral Physical Access: Wheelchair accessible Eligibility: Youth and adults 16 years of age and over experiencing serious mental health problems Program Fees: Free Program Offered at Alternative Location: Yes – within the community ACTT (Assertive Community Treatment Team) Contact Person: Khatim Ali, Team Leader Area Served: Etobicoke North of Eglinton and the former City of York Program Description: A self-contained clinical team of health care professionals providing treatment, rehabilitation and support on a long- term basis. Languages: Arabic, Czech, Danish, English, French, Spanish, Swahili, Twi, Vietnamese Referral Method: Professional referral (family doctor, psychiatrist or other care provider), family referral Physical Access: Wheelchair accessible Eligibility: Youth and adults 16 years of age and over experiencing severe, persistent mental illness Program Offered at Agency: In the community Program Fees: Free Rexdale Women’s Centre Tel: 416-745-0062 Fax: 416-745-3995 Address: 8 Taber Rd., 2nd floor, Etobicoke M9W 3A4 Email: [email protected] Major Intersection: Kipling Ave. and Rexdale Blvd Public Transit: Bus #45 Kipling Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. (After-hours appointments available upon request.) Agency Service Description: ESL preschool program, parenting group, employment and career counselling, employment and integration support groups for women and LINC.

Language Instruction Target/Focus of Program: All non-English speaking Canadian citizens, refugee claimants, visitors, and immigrant men and women. Area Served: Etobicoke Program Description: Providing ESL class levels ranging from literacy to intermediate/classroom interaction from September to June; providing LINC levels from literacy to high levels from August to June; childminding for pre-school age children. Languages: English (also Twi counsellor and Somali staff member who speak Ghanaian and Somali) Referral Method: Call for information and registration Physical Access: Wheelchair accessible Eligibility: Convention Refugees and Landed Immigrants Program Fees: Free Employment and Career Counselling Target/Focus of Program: Ghanaian and Somali women. Area Served: Etobicoke Program Description: Providing individual counselling to provide support and guidance about relevant labour market trends, and to provide educational and career-related counselling. Languages: Somali, Twi Referral Method: Call for appointment Physical Access: Wheelchair accessible Program Fees: Free Employment Support Group for Women Target/Focus of Program: Ghanaian and Somali women. Area Served: Etobicoke Program Description: Providing weekly meetings to assist women in developing leadership and adequate employment related skills for today’s job market. Languages: Somali, Twi Physical Access: Wheelchair accessible Program Fees: Free Ethno-Cultural Seniors Advocacy Project (ECSAP) Target/Focus of Program: Project currently works with eight different cultural communities including Ghanaian and Somali. Area Served: Rexdale Program Description: A community development project working towards ethno-cultural seniors’ access to recreation and preventative health services. The project supports the development of seniors’ leadership and advocacy skills. Languages: Interpretation available (as needed) in eight languages, including Somali and Twi Referral Method: Telephone Physical Access: Wheelchair accessible Eligibility: Immigrant, refugee, newcomer seniors (55+) living in Rexdale Program Fees: Free Program Offered at Alternative Location: Yes Integration Support Groups for Women Target/Focus of Program: Ghanaian and Somali women. Area Served: Etobicoke Program Description: Providing weekly group meetings over a defined period of time to assist women in developing leadership, self- confidence, and problem-solving skills; also provide parenting groups. Languages: English (also Twi counsellor and Somali staff member who speak Ghanaian and Somali) Physical Access: Wheelchair accessible Immigrant Settlement and Adaptation Program (ISAP) Target/Focus of Program: Ghanaian and Somali newcomers. Area Served: Toronto Program Description: Providing individual services to provide information and referral, orientation, translation and interpretation, escort, client advocacy, and assistance in completing forms. Languages: Somali, Twi Referral Method: Call for appointment Physical Access: Wheelchair accessible Program Fees: Free Information and Orientation Workshops Target/Focus of Program: Ghanaian and Somali. Area Served: Etobicoke Program Description: Providing workshops or group sessions on various topics relevant to the community. Languages: Somali, Twi Referral Method: Call for dates and times Physical Access: Wheelchair accessible Eligibility: Refugees and immigrants Program Fees: Free Supportive Counselling Target/Focus of Program: Ghanaian and Somali. Area Served: Etobicoke Program Description: Providing individual short-term supportive counselling and emotional support in a culturally and linguistically sensitive environment. Languages: Somali, Twi Referral Method: Call for appointment Physical Access: Wheelchair accessible Program Fees: Free

Crisis Intervention Counselling Target/Focus of Program: Ghanaian and Somali. Area Served: Etobicoke Program Description: Providing short-term individual counselling and emotional support for women who are in crisis or who have experienced, or are experiencing abuse or violence in the home. Languages: Somali, Twi Referral Method: Call for appointment, drop-in Physical Access: Wheelchair accessible Program Fees: Free Support Group for Women Who Have Experienced Violence Target/Focus of Program: Ghanaian and Somali women. Area Served: Etobicoke Program Description: Assisting women in acquiring the necessary skills that will help them lead a life free of violence. Language: Twi Referral Method: Call for dates and times or more information Physical Access: Wheelchair accessible Eligibility: Women Program Fees: Free Romero House Tel: 416-763-1303 Fax: 416-763-2939 Address: 175 Keele St., Toronto M6P 2K1 Email: [email protected] Major Intersection: Bloor St. W. and Keele St. Public Transit: Exit at Keele subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing housing, community, and resettlement services for refugee claimants. Refugee Resettlement and Housing Target/Focus of Program: Refugee claimants, families, couples, singles. Area Served: Toronto and surrounding areas Program Description: Providing temporary, longer-term housing and resettlement service. Languages: English, Swahili and translation as needed Referral Method: Agency referral, self-referral Physical Access: One wheelchair accessible unit Eligibility: Refugee claimants Program Fees: Free

Rwandan Women & Young Adults’ Resource Networking Centre Tel: 416-657-7836 Fax: 416-657-7836 Address: 281B Osler St., Toronto M6N 2Z3 Email: [email protected] Major Intersection: Lansdowne Ave. and Davenport Rd. Public Transit: #127 bus on Davenport Rd., #168 bus on Symington Hours: Mon. to Fri.: 9:00 a.m. to 4:30 p.m. Agency Service Description: Operating a resource centre for the Rwandan community by providing information, support, and delivering services to Rwandan women, young adult newcomers, and for those in Canada less than 3 years. Bereavement Program Target/Focus of Program: Providing counselling and support. Area Served: Toronto and Greater Toronto Program Description: Providing support and assistance to Rwandan people suffering from trauma as a result of the political injustices in the homeland. Languages: English, French, Kinyarwanda, Kirundi, Swahili Referral Method: Self-referral Eligibility: Any person suffering from trauma Program Fees: Free Scarborough Community Legal Services Tel: 416-438-7206 Fax: 416-438-9869 Address: 695 Markham Rd., Suite 9, Scarborough M1H 2A5 Email: [email protected] Major Intersection: Markham Rd. and Lawrence Ave. E. Public Transit: Bus #102 Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m.; Telephone Intake: Mon. to Fri.: 9:30 a.m. to 12:00 p.m. Agency Service Description: Legal services; O.W., ODSP, E.I., CPP, women abuse, landlord and tenant issues. Legal Services for Scarborough Residents Target/Focus of Program: To provide legal services for low-income people. Area Served: East of Midland Program Description: Providing assistance with all legal matters. Languages: Amharic, English, French Referral Method: Telephone for advice and appointment Physical Access: Wheelchair accessible, parking, washrooms Eligibility: Low-income people in Scarborough Program Fees: Free Sistering – A Woman’s Place Tel: 416-926-9762 Fax: 416-926-1932 Address: 523 College St., Toronto M6G 1A6 Major Intersection: College St. and Bathurst St. Public Transit: Streetcar Hours: 9:00 a.m. to 4:00 p.m. daily Agency Service Description: Providing basic and practical services to low-income, socially isolated women. Drop-In Centre Contact Person: Ms. Wendy Komiotos Target/Focus of Program: College Street Drop-in provides services to homeless, low-income and socially isolated women, including seniors. Outreach program in Parkdale provides services to under-housed, socially isolated, low-income women. Area Served: Toronto Program Description: Providing drop-in services to homeless, low-income and socially isolated women including seniors; outreach services. Languages: Amharic, English, French, Italian, Portuguese, Spanish Referral Method: Drop-in, inter-agency referrals Program Fees: Free Program Offered at Alternative Location: Yes Sojourn House Tel: 416-864-0515 Fax: 416-955-0533 Address: 51 Bond St., Toronto M5B 1X1 Email: [email protected] Major Intersection: Queen St. E. and Church St. Public Transit: Streetcar or subway (Queen station) Hours: 24 hours per day Agency Service Description: 24-hour emergency shelter for refugee claimants. Sojourn House Contact Person: Ms. Debbie Hill-Corrigan, Executive Director Mr. Neil Longley, Shelter Supervisor Target/Focus of Program: Providing emergency shelter for refugees. Area Served: Toronto Program Description: Providing emergency shelter, support services, meals, housing, moving assistance, cultural orientations, settlement information, and assistance with refugee claim applications. Fifty beds available for singles and families. Languages: Amharic, Arabic, English, Farsi, French, Russian, Spanish and other languages through interpreters. Referral Method: Call for bed availability or intake Physical Access: Not wheelchair accessible (2 flights of stairs) Eligibility: Refugee claimants (recent arrivals) Program Fees: Free

Newcomer Resource Centre for Housing and Information Contact Person: Tesfaye Dessye, Housing Counsellor/Nashwa Tawfiq, Housing Counsellor Target/Focus of Program: Assistance in accessing housing. Area Served: Toronto Program Description: Providing housing orientations and information sessions, housing lists (information), escorts, appointments and referrals and advocacy with landlords. Languages: Amharic, Arabic, Spanish and other languages through volunteer interpreters Referral Method: Call for appointment: 416-864-9102 Physical Access: Not wheelchair accessible (2 flights of stairs) Eligibility: Recently arrived refugee claimants residing in shelters or refugee houses (faith-based) Program Fees: Free Somali Banadir Association of Canada Tel: 416-362-5745 Fax: N/A Address: 347 Parliament St., Unit 602, Toronto M5A 2Z8 Major Intersection: Parliament St. and Dundas St. Public Transit: Streetcar Hours: Mon. to Fri.: 9:00 a.m. to 4:00 p.m. (Late appointments available upon request.) Agency Service Description: Providing settlement services for Somali newcomers including escort, information and referrals, education, housing assistance, language translation and a youth job workshop program that runs in the summer months. Contact Person: Abukar Amudi Target/Focus of Program: Helping Banadir Somali newcomers in their settlement process. Area Served: All of Canada Program Description: Helping Banadir Somalis to settle successfully in Canada. Outreach services are provided for those who don’t speak English. Languages: English, French, German, Italian, Somali Referral Method: Telephone, drop-in Physical Access: Not wheelchair accessible Eligibility: Somali newcomers and other Somalis Program Fees: Free Program Offered at Alternative Location: Somali Youth Association (SOYAE), 2095 Weston Rd. Somali Canadian Association of Etobicoke Tel: 416-742-4601 Fax: 416-742-0662 Address: 925 Albion Rd., Suite 202, Etobicoke M9V 1A6 Major Intersection: Albion Rd. and Islington Ave. Public Transit: Bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Individual counselling; referral services; translation and interpretation; workshops to service providers on the cultural values of Somalis; escort. Seniors/Ontario Works/Youth/Settlement Program Contact Person: Mr. Osman Ali Target/Focus of Program: Somali youth, women and children. Area Served: Etobicoke and surrounding areas Program Description: Assisting high-risk African youth who are out of school and unemployed. Assisting Somali seniors settle in Canada and look after their needs. Languages: Arabic, English, Italian, Somali, Swahili Referral Method: Self-referral Eligibility: Somalis and non-Somalis Program Fees: Free Somali Family and Child Skills Development Services Tel: 416-539-8334 Fax: 416-539-8334 Address: 2192 Dundas St. W., Toronto M6R 1X3 Email: [email protected] Website: www.awdal.org Major Intersection: Dundas St. W. and Bloor St. W. Public Transit: Exit at Dundas W. subway station Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m., Sat.: 12:00 p.m. to 5:00 p.m. Agency Service Description: Providing support for cultural diversity, child advocacy, and a child welfare program. Literacy Program/Training/Translation/ Research/Child Development Program Area Served: Toronto Program Description: Providing diversity support, advocacy, a child welfare program, rehabilitation, promotion of festivals and performances, and community empowerment. Languages: Arabic, English, Somali Referral Method: Telephone for appointment Physical Access: No Eligibility: All newcomers Program Fees: Free Program Offered at Alternative Location: 1570 Lawrence Ave. W. 416-614- 1255 Somali Immigrant Aid Organization Toronto Tel: 416-243-1988 Fax: 416-243-2903 Address: 1778 Weston Rd., Suite 105, Toronto M9N 1V8 Email: [email protected] Major Intersection: Weston Rd. and Lawrence Ave. W. Public Transit: Bus #89 along Weston Rd. Hours: Mon. to Thurs.: 9:00 a.m. to 4:30 p.m.; Fri.: 9:00 a.m. to 12:00 p.m. Agency Service Description: Providing LINC classes, Children’s Aid for Somali community

LINC, Children’s Aid for Somali Community Target/Focus of Program: Language instruction, cooking classes. Area Served: Toronto Languages: Arabic, English, Somali Referral Method: Telephone Physical Access: Office located on first floor Program Offered at Agency: Cooking classes only Program Fees: Free Program Offered at Alternative Location: LINC – Eglinton Ave. Somaliland Canadian Society of Metro Toronto Tel: 416-496-2588 Fax: 416-496-0881 Address: 2975 Don Mills Rd., Toronto M2J 3B7 Major Intersection: Don Mills Rd. and Sheppard Ave. Public Transit: #25 Don Mills bus Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing services to Somali-speaking individuals Settlement Target/Focus of Program: To provide settlement to Somali newcomers. Area Served: Scarborough, City of York, North York E. of Yonge St. Program Description: Enhancing the reception and settlement of Somali immigrants in Metro Toronto. Providing fair access to educational, employment, health, settlement, and social services. Languages: Arabic, English, Italian, Somali Physical Access: Wheelchair accessible Eligibility: Somali newcomers Program Fees: Free Somaliland Women’s Organization of Metro Toronto Tel: 416-293-5060 Fax: 416-293-6701 Address: 4900 Sheppard Ave. E., Suite 212, Toronto M1S 4A7 Website: www.somalilandwomen.com Major Intersection: Sheppard Ave. E. and McCowan Rd. Public Transit: TTC Hours: Mon. to Fri.: 9:00 a.m. to 4:30 p.m. Agency Service Description: Providing a wide range of settlement services to Somali families. Settlement Program/ Refugees in Limbo/Child Welfare Services Target/Focus of Program: Newcomer Somali families. Area Served: North York and Scarborough Languages: English, Somali Referral Method: Telephone, drop-in Physical Access: No Eligibility: Somali women and families Program Fees: Free Southern Sudanese Community Organization Tel: 416-593-5942, 416-246-0619 Fax: 416-249-2490 Address: c/o 28 Sussex Ave., Toronto M5S 1J7 Email: [email protected] Major Intersection: Bloor St. and Spadina Ave. Public Transit: Bus Hours: No office available Agency Service Description: Providing cultural services, translation and networking. Language, Cultural and Social Assistance Target/Focus of Program: Newcomers and other South Sudanese individuals. Area Served: Toronto Program Description: Assisting in language translation and helping refugees in and out of camps to locate their relatives in Canada. Languages: All South Sudanese Languages including English and Arabic Referral Method: Other Settlement agencies, CIC, phone for appointment Eligibility: People of Southern Sudanese origin Program Offered at Agency: No Program Fees: Free Sudanese Community Association of Ontario Tel: 416-533-6202 Fax: 416-291-9375 Address: 835 Bloor St. W., Toronto M6G 1M1 Email: [email protected] Major Intersection: Bloor St. W. and Ossington Ave. Public Transit: Exit at Ossington subway station Hours: Mon. to Fri.: 6:00 p.m. to 11:00 p.m. Agency Service Description: Providing assistance with housing for newcomers, job search, educational information, and referral. Target/Focus of Program: Sudanese community Area Served: Toronto Program Description: Providing cultural, recreational, and educational activities. Languages: Arabic and other African languages Program Fees: Membership fee of $20 Toronto Community and Neighborhood Services Tel: 416-397-5637 Fax: 416-397-5625 Hours: Mon. to Fri.: 8:00 a.m. to 10:00 p.m. Agency Service Description: Intake Service for Family Hostels (multicultural). Central Family Intake Contact Person: Any Counsellor Target/Focus of Program: Homeless families. Area Served: Toronto Program Description: Assessment of eligibility and centralized intake for family hostels in Toronto. Languages: Farsi, French, Somali, Spanish, Twi Referral Method: Telephone only Physical Access: N/A: all services provided over the telephone Eligibility: Homeless families Program Fees: Free Toronto Community Hostel Tel: 416-925-4431 Fax: 416-925-4433 Address: 191 Spadina Rd., Toronto M5R 2J9 Email: [email protected] Major Intersection: Spadina Rd. and Dupont Ave. Public Transit: TTC to Dupont station Hours: 24 hrs, 7 days per week Agency Service Description: Providing shelter, three meals daily, crisis intervention, housing and employment counselling, support to families and single men and women. Shelter and Settlement Contact Person: Ms. Donna Johnson Target/Focus of Program: Orientation, settlement services and shelter. Area Served: Toronto Program Description: Providing shelter, assistance with the refugee determination process, referrals to E.S.L., and other training programs, housing assistance, and resume preparation. Languages: Arabic, Farsi, Somali and Spanish Referral Method: Self-referral (first-come-first-served basis) Physical Access: Not wheelchair accessible Eligibility: Male refugees and newcomers Program Offered at Agency: No Program Fees: Free Umegenzi for Refugees Tel: 416-920-5002 Fax: 416-920-5008 Address: 2 Carlton St., Suite 602, Toronto M5B 1J3 Major Intersection: College St. and Yonge St. Public Transit: Streetcar and subway Hours: 9:00 a.m. to 6:00 p.m. Agency Service Description: Volunteer program, summer day camp, focus group and mentorship program. Rukundo Club Contact Person: Mr. Jules Ruhinda Program Description: Providing programs and services to assist refugees and new immigrants to settle in Canada. Languages: English, French, Kinyarwanda, Kirundi, Spanish, Swahili Eligibility: Refugees and immigrants Program Offered at Agency: Yes Program Fees: Free Unemployed Professional African Watu (UPAWA) Tel: 416-410-6318 Fax: 416-921-5805 Address: 22 College St., Suite 104, Toronto M5G 1K2 Public Transit: Exit at College subway station Agency Service Description: Providing settlement services, employment counselling, job search assistance, assistance in finding housing, translation of documents, and a voice-mail telephone service. Area Served: Ontario Languages: Afar, Arabic, Dinka, English, Efik, French, Georgian, German, Ibo, Indonesian, Isoko, Kinyarwanda, Lingala, Macedonian, Mandingo, Nuer, Oromo, Portuguese, Rundi, Russian, Spanish, Swahili, Thai, Twi, Xhosa, Yoruba, Zulu and other languages upon request. Physical Access: Wheelchair accessible, washrooms Eligibility: Newcomers Program Fees: $10 for 3 months of voice-mail service Program Offered at Alternative Location: 10 Gateway Blvd., Suite 100 Women in Transition, Spadina House Tel: 416-967-5227 Fax: 416-967-2781 P.O. Box 426, Station P, Toronto M5S 2S7 Email: [email protected] Major Intersection: Confidential Public Transit: Streetcar, bus, subway Hours: 24 hours, 7 days per week Agency Service Description: Providing shelter, food, clothing, information and referrals, advocacy, counselling, escorts, and other services for assaulted women and their children.

Assaulted Women and their Children/Children and Mothers Program/Single Women’s Program Contact Person: Venier Wing Sang Wong, Manager Target/Focus of Program: Abused women and their children. Area Served: In and out of province Program Description: Health and wellness, legal rights and responsibilities, employment and education, life skills, social education, social change programs, group counselling and workshops. Languages: Amharic, Arabic, Somali Referral Method: Agency referral, individual referral, crisis lines Physical Access: No Eligibility: Residents and ex-residents Program Fees: Free Woodgreen Red Door Family Shelter Tel: 416-750-3800 Fax: 416-750-1200 Address: 1731 Lawrence Ave E., Scarborough M1R 2X7 Email: [email protected] Major Intersection: Victoria Park Avenue and Public Transit: Bus Hours: 24 hours a day Agency Service Description: Providing safe and supportive emergency housing to individuals and families in need of refuge from domestic violence and to those who find themselves without accommodation. Contact Person: Mr. Dan Rutembesa Target/Focus of Program: Emergency shelter Area Served: Toronto Program Description: 240 beds available at three sites in Toronto for homeless families, refugees, the elderly, abused women and their children and young mothers with newborn babies. Languages: Arabic, Kinyarwanda, Somali, Swahili Referral Method: Children’s Aid Societies, Police, Public Health Department, other shelters Physical Access: No Eligibility: Abused women, homeless families, refugees Program Fees: Free Program Offered at Alternative Location: 875 Queen St. E. and 302 Wolverleigh Blvd. Working Women Community Centre Tel: 416-532-2824 Fax: 416-532-1065 Address: 533A Gladstone Ave., Toronto M6H 3J1 Email: [email protected] Major Intersection: Dufferin St. and Bloor St. W. Public Transit: Bus, subway Hours: Mon. to Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing settlement programs for newcomers, LINC, ESL computer training, employment counselling, job placement, abuse counselling, and support groups for assaulted women.

Settlement Services for Newcomers to Canada Target/Focus of Program: Settlement support counselling. Area Served: Toronto Program Description: Providing settlement services including information and referral, orientation, interpretation, supportive counselling, assistance with documentation and social assistance applications, individual counselling, and support groups for assaulted women. Languages: Amharic, Arabic, English, Ewe, Ga, Hawussa, Tigrinya, Twi Referral Method: Agency referral and self-referral Program Fees: Free World Vision Reception Centre Tel: 416-588-9277 Fax: 416-536-6329 Address: 43 Christie St., Toronto M6G 3B1 Major Intersection: Bloor St. W. and Christie St. Public Transit: Exit at Christie subway station Hours: 24 hours day, Office Hours: 8:30 a.m. to 5:00 p.m. Agency Service Description: Temporary shelter for refugee claimants. Temporary Shelter for Refugee Claimants Target/Focus of Program: Refugee claimant families. Area Served: Program Description: Temporary accommodation for refugee claimants (couples and families only); counselling services; assistance in initiating refugee claim. Languages: Interpreters available and Swahili spoken by staff member. Referral Method: Central intake, Hostel Services: 416-397-5637 Physical Access: N/A Eligibility: Must be referred for shelter by Central Intake Program Fees: Free YMCA of Greater Toronto Tel: 416-928-9622 Fax: 416-928-2030 Address: 42 Charles St. E., Toronto M4Y 1T4 Email: [email protected] Website: www.ymcatoronto.org Major Intersection: Church St. and Isabella St. Public Transit: Subway Hours: Mon. to Fri.: 8:30 a.m. to 4:30 p.m.; occasional extended hours and weekends Agency Service Description: Providing health and social services for all members of the community.

LINC (Language Instruction for Newcomers to Canada) Assessment Centre Target/Focus of Program: Assessment of English language skills, and referral . Area Served: Toronto Program Description: A settlement-based language training program offering assessment of English language skills, referral to community based LINC providers, and information and referral on settlement needs. Language: English Referral Method: Call for appointment Physical Access: Wheelchair accessible Eligibility: Newcomers to Canada 17 years of age and over who are permanent residents or Convention Refugees Program Fees: Free Program Offered at Alternative Location: 1315 Finch Ave. W., Suite 503; 10 Milner Business Court, Suite 600 York Community Services Tel: 416-653-5400 Fax: 416-653-1696 Address: 1651 Keele St., Toronto M6M 3W2 Major Intersection: Rogers Rd. and Keele St. Hours: Mon and Wed.: 9:00 a.m. to 9:00 p.m.; Tues., Thurs. and Fri.: 9:00 a.m. to 5:00 p.m. Agency Service Description: Providing primary health care, legal service, counselling, housing assistance, and community support. Contact Person: Duncan Farnan, Executive Director Area Served: Languages: English, Somali, Spanish, Vietnamese Referral Method: Telephone Physical Access: Wheelchair accessible: elevator Program Fees: Free Yorktown Family Services/Yorktown Child and Family Centre Branch Tel: 416-394-2424 Fax: 416-394-2689 Address: 2468 Eglinton Ave. W., Toronto M6M 5E2 Major Intersection: Eglinton Ave. W. and Caledonia Rd. Public Transit: #39 bus Hours: Mon., Wed., Fri.: 9:00 a.m. to 5:00 p.m., Tues., Thurs.: 9:00 a.m. to 8:00 p.m. Agency Service Description: Providing individual and family counselling to children from birth to 18 years of age. Addressing behavioural and emotional difficulties through various programs aimed at children and families.

COPE Contact Person: Ms. Josephine Owusu Target/Focus of Program: Africans and other cultural groups. Area Served: City of York Program Description: Providing a social skills group for children, and finding solutions for parents of children 8 years of age to adolescence. Languages: Portuguese, Spanish, Twi Referral Method: Telephone for appointment Physical Access: Wheelchair accessible Eligibility: Parents and children up to 6 years of age Program Fees: Free Reconnecting Program Contact Person: Ms. Josephine Owusu Program Description: Addressing the needs of children from birth to adolescence who have been separated from parents as a result of immigration. Languages: Portuguese, Spanish, Twi Referral Method: Telephone for appointment Physical Access: Wheelchair accessible Program Fees: Free In Reach Program Contact Person: Ms. Josephine Owusu Program Description: Providing flexible, accessible services to students on school campuses. Languages: Portuguese, Spanish, Twi Referral Method: Telephone for appointment, drop-in Program Offered at Agency: No Physical Access: Free Program Offered at Alternative Location: Weston Collegiate Institute: 416-394-3250, C.R. Marchant Middle School: 416-394-2268 West End Walk In Counselling Contact Person: Ms. Josephine Owusu Program Description: Providing immediate and confidential sessions to families. Languages: Portuguese, Spanish, Twi Referral Method: Telephone for appointment, drop-in Program Fees: Free

Youth Assisting Youth Tel: 416-932-1919 Fax: 416-932-1924 Address: 1992 Yonge St., Suite 300, Toronto M4S 1Z7 Email: [email protected] Website: www.yay.org Major Intersection: Yonge St. and Davisville Ave. Public Transit: Davisville subway station Hours: Mon. to Fri.: 8:30 a.m. to 6:30 p.m. Agency Service Description: Matching youth volunteers ages 16 to 24 in a one-to-one relationship with children who are experiencing social, emotional, behavioural, and/or cultural adjustment problems. Peer Mentoring Program Contact Person: Ms. Sally Spencer Target/Focus of Program: Matching youth with children to provide special friendship mentoring. Area Served: Toronto and York Region Program Description: Peer mentoring and support to children ages 6 to 15 and youth ages 16 to 24. Languages: Arabic, Cantonese, English, French, Japanese, Korean, Punjabi, Urdu Referral Method: Child protection agencies, schools, doctors, community groups Eligibility: At Risk newcomer children ages 6 to 15 years of age; youth (male/female) ages 16 to 24 Program Fees: Free INDEX of Programs

Children’s Services Ernestine’s Women’s Shelter Emergency Shelter for Abused Women and Children 12 Interval House 24-Hour Emergency Shelter 16 Learning Enrichment Foundation Childcare Services 17 Somali Family and Child Skills Development Services Literacy Program/Training/Translation/Research/Child Development Program 25 Somali Immigrant Aid Organization Toronto LINC, Children’s Aid for Somali Community 26 Yorktown Family Services/ Yorktown Child and Family Centre Branch COPE 29 Reconnecting Program 29 Youth Assisting Youth Peer Mentoring Program 30 Community Development African Canadian Community Trade and Cultural Exchange Trade Link and Canadian Market Expansion to Africa 1 Arab Community Centre of Toronto Child Abuse Prevention Project 3 Canadian Centre for Victims of Torture Public Education 4 Dejinta Beesha – Somali Multi-Service Centre Settlement, Community Development, After-School Program, Homework Club 11 Family Service Association of Toronto Community Action Team 12 Flemingdon Health Centre Community Development and Outreach 13 Historical Connexion New Immigrant Resources 16 Inter-Riverine Somali Relief Association (ISRA) Relief and Development 16 National African Integration and Families Association Inc. DAPP, Access and Equity, Violence Prevention 19 Somali Family and Child Skills Development Services Literacy Program/Training/Translation/Research/Child Development Program 25 Employment Services Arab Community Centre of Toronto Job Search Workshops Program (JSW) 2 Canadian Arab Federation Job Search Workshops Program (JSW) 3 Catholic Cross-Cultural Services Settlement Counselling, Job Search Workshops Program (JSW) and LINC 6 Community Microskills Development Centre Skills Development Services 7 Community Programs and Services 7 Women’s Enterprise and Resource Centre 7 Women’s Technology Institute 7 COSTI Immigrant Services OUT.L.E.T. (Outreach Leading to Employment and Training) 9 Centre for Foreign Trained Professionals and Tradespeople (CFTPT) 9 Employment Resource Centre 10 Employment Counselling Centre 10 Employment Counselling 10 CultureLink Job Search Workshops Program (JSW) and Employment Counselling 11 Ethiopian Association in Toronto Inc. Settlement 12 Flemingdon Neighbourhood Services Volunteer Program 14 Newcomer Settlement Program 14 Foyer d’adaptation, d’integration et de formation (F.A.I.F.) Employment and Integration Service 15 Heritage Skills Development Centre 15 Historical Connexion New Immigrant Resources 16 Link Up Employment Services: The Training Coordination Group for Persons with Disabilities Link Up Training and Employment 18 Rexdale Women’s Centre Employment and Career Counselling 22 Employment Support Group for Women 22 Unemployed Professional African Watu (UPAWA) 27 Family Counselling Canadian Centre for Victims of Torture Mental Health Program 4 Catholic Cross-Cultural Services Settlement Counselling, Job Search Workshops Program (JSW) and LINC 6 Family Service Association of Toronto Community Action Team 12 Flemingdon Health Centre Social Services 13 Flemingdon Neighbourhood Services Women’s Support Program 14 Historical Connexion New Immigrant Resources 16 National African Integration and Families Association Inc. DAPP, Access and Equity, Violence Prevention 19 Yorktown Family Services/ Yorktown Child and Family Centre Branch West End Walk In Counselling 29 Health Services African Community Health Services Inter-African HIV/AIDS Project 1 Support Program 1 Motherisk Capacity Building 1 OHTN Research Capacity Building 1 Africans in Partnership Against AIDS Support Services 2 Canadian Mental Health Association Rehabilitation Action Program 5 Community Resources Consultants of Toronto Community Rehabilitation Services 8 Flemingdon Health Centre Primary Care Services 13 X-ray and Ultrasound 13 Chiropody 13 Nutrition Services 13 Hazel Burns Hospice Hospice Services 15 Reconnect Mental Health Services Rehabilitation Day Program 21 Community Support Program 22 ACTT (Assertive Community Treatment Team) 22 York Community Services 29 Housing Services COSTI Immigrant Services Housing Help 8 Ernestine’s Women’s Shelter Emergency Shelter for Abused Women and Children 12 Flemingdon Neighbourhood Services Housing Help Centre 14 Historical Connexion New Immigrant Resources 16 Interval House 24-Hour Emergency Shelter 16 Jamaican Canadian Association Newcomer Settlement Program/ISAP Program 17 Midaynta Association of Somali – Service Agencies Settlement and Integration 18 Nellie’s Nellie’s Shelter 20 Reconnect Mental Health Services Community Support Program 22 Romero House Refugee Resettlement and Housing 23 Sojourn House Sojourn House 24 Newcomer Resource Centre for Housing and Information 25 Toronto Community and Neighborhood Services Central Family Intake 27 Toronto Community Hostel Shelter and Settlement 27

Women in Transition, Spadina House Assaulted Women and their Children/Children and Mothers Program/Single Women’s Program 28 Woodgreen Red Door Family Shelter 28 World Vision Reception Centre Temporary Shelter for Refugee Claimants 28 Immigration Services Arab Community Centre of Toronto Refugees in Limbo 2 Canadian Centre for Victims of Torture Limbo Program 4 Flemingdon Neighbourhood Services Newcomer Settlement Program 14 Jamaican Canadian Association Newcomer Settlement Program/ISAP Program 17 Midaynta Association of Somali – Service Agencies Settlement and Integration 18 Oromo Canadian Community Association in Ontario Settlement 20 Oromo Relief Association in Ontario (ORAO) Settlement 21 Sojourn House Sojourn House 24 Southern Sudanese Community Organization Language, Cultural and Social Assistance 26 World Vision Reception Centre Temporary Shelter for Refugee Claimants 28 Interpretation/Translation Services African Refugee and Immigrant Aid Organization Settlement/Public Education Services 2 Arab Community Centre of Toronto Settlement 2 Barbara Schlifer Commemorative Clinic Interpretation Service 3 Canadian Centre for Victims of Torture Settlement Program 4 COSTI Immigrant Services Languages Bureau 9 Dejinta Beesha – Somali Multi-Service Centre Settlement, Community Development, After-School Program, Homework Club 11 Eritrean Canadian Community Centre Settlement 12 Kalkaal Services Inter-Translation Services 17 Multilingual Community Interpreter Service (Ontario) Violence Against Women Prevention Program (funded program) 19 Domestic Violence Court Program (funded program) 19 Fee for Service Program (non-funded program) 19 Rexdale Women’s Centre Immigrant Settlement and Adaptation Program (ISAP) 23

Southern Sudanese Community Organization Language, Cultural and Social Assistance 26 Working Women Community Centre Settlement Services for Newcomers to Canada 28 Language Services Canadian Arab Federation Language Instruction for Newcomers to Canada (LINC) 4 Canadian Centre for Victims of Torture English Instruction and Computer Training 5 Canadian Multilingual Literacy Centre (CMLC) LINC levels 1, 2, 3, 5 5 ESL Levels 1 to 4 5 Catholic Cross-Cultural Services Settlement Counselling, Job Search Workshop Program (JSW) and LINC 6 Community Microskills Development Centre Community Programs and Services 7 COSTI Immigrant Services LINC/ESL/ESL Computer Program/Advanced ESL Computer Program for Immigrant Women 10 CultureLink Newcomer Youth Centre 11 Ethiopian Association in Toronto Inc. Settlement 12 Flemingdon Neighbourhood Services Newcomer Settlement Program 14 Ghanaian Canadian Association of Ontario Youth Tutoring/Counselling 15 Historical Connexion New Immigrant Resources 16 Learning Enrichment Foundation LINC 18 Rexdale Women’s Centre Language Instruction 22 Somali Immigrant Aid Organization Toronto LINC, Children’s Aid for Somali Community 26 YMCA of Greater Toronto LINC (Language Instruction for Newcomers to Canada) Assessment Centre 29 Legal Services African Canadian Legal Clinic 1 Conflict Mediation Services of Downsview Community Mediation, Restorative Justice Initiatives, School and Youth Programs, Training Program 8 Interval House 24-Hour Emergency Shelter 16 Scarborough Community Legal Services Legal Services for Scarborough Residents 24 Women in Transition, Spadina House Assaulted Women and their Children/Children and Mothers Program/Single Women’s Program 28 York Community Services 29 Senior Services Rexdale Women’s Centre Ethno-Cultural Seniors Advocacy Project (ECSAP) 22 Sistering – A Woman’s Place Drop-In Centre 24 Somali Canadian Association of Etobicoke Seniors/Ontario Works/Youth/Settlement Program 25 Settlement Services African Community Health Services Settlement Services 1 African Refugee and Immigrant Aid Organization Settlement/Public Education Services 2 Arab Community Centre of Toronto Settlement 2 Canadian Centre for Victims of Torture Volunteer Program 4 Settlement Program 4 Canora Orientation for Racial Minorities 6 Catholic Cross-Cultural Services Settlement Counselling, Job Search Workshops Program (JSW) and LINC 6 Centre Canadien pour la formation et l’éxchange Settlement 6 Community Information Toronto Community Helpline, Street Helpline 6 Community Microskills Development Centre Community Programs and Services 7 COSTI Immigrant Services Settlement Counselling 8 Citizenship Preparation 9 Cross Edge Community Network African Community and Settlement Services 11 CultureLink Host Program 11 Newcomer Youth Centre 11 Dejinta Beesha – Somali Multi-Service Centre Settlement, Community Development, After-School Program, Homework Club 11 Eritrean Canadian Community Centre Settlement 12 Ethiopian Association in Toronto Inc. Settlement 12 Flemingdon Neighbourhood Services Housing Help Centre 14 Volunteer Program 14 Newcomer Settlement Program 14 Harari Community of Ontario 15 Heritage Skills Development Centre 15 Historical Connexion New Immigrant Resources 16 Islamic Social Services and Resources Association 16

Jamaican Canadian Association Newcomer Settlement Program/ISAP Program 17 Midaynta Association of Somali – Service Agencies Settlement and Integration 18 Northwood Neighbourhood Services African Parents Settlement Project 20 Ogaden Somali Community Association Community Services 20 Oromo Canadian Community Association in Ontario Settlement 20 Oromo Canadian Women Association in Ontario Family/Domestic Prevention and Support 21 Rexdale Women’s Centre Immigrant Settlement and Adaptation Program (ISAP) 23 Information and Orientation Workshops 23 Supportive Counselling 23 Rwandan Women & Young Adults’ Resource Networking Centre Bereavement Program 24 Sojourn House Sojourn House 24 Somali Banadir Association of Canada 25 Somaliland Canadian Society of Metro Toronto Settlement 26 Somaliland Women’s Organization of Metro Toronto Settlement Program/Refugees in Limbo/Child Welfare Services 26 Sudanese Community Association of Ontario 26 Toronto Community Hostel Shelter and Settlement 27 Umegenzi for Refugees Rukundo Club 27 Unemployed Professional African Watu (UPAWA) 27 Working Women Community Centre Settlement Services for Newcomers to Canada 28 York Community Services 29 Training Services Arab Community Centre of Toronto Community Participation for Volunteers 2 Canadian Centre for Victims of Torture English Instruction and Computer Training 5 Community Microskills Development Centre Skills Development Services 7 Women’s Enterprise and Resource Centre 7 Women’s Technology Institute 7 Conflict Mediation Services of Downsview Community Mediation, Restorative Justice Initiatives, School and Youth Programs, Training Program 8 CultureLink Newcomer Youth Centre 11 Le regroupment des femmes immigrantes francophones (RFIF) Computer Science in the 21st Century 17 Link Up Employment Services: The Training Coordination Group for Persons with Disabilities Link Up Training and Employment 18 Women’s Services Barbara Schlifer Commemorative Clinic Interpretation Service 3 Broad African Resource Centre Young Women Support Services 3 Canadian Centre for Women’s Education and Development – Church of Epiphany 5 Ernestine’s Women’s Shelter Emergency Shelter for Abused Women and Children 12 Nellie’s Nellie’s Shelter 20 Nellie’s Community Support and Outreach Program 20 Rexdale Women’s Centre Integration Support Groups for Women 23 Crisis Intervention Counselling 23 Support Group for Women Who Have Experienced Violence 23 Sistering – A Woman’s Place Drop-In Centre 24 Women in Transition, Spadina House Assaulted Women and their Children/Children and Mothers Program/Single Women’s Program 28 Working Women Community Centre Settlement Services for Newcomers to Canada 28 Youth Services Broad African Resource Centre Young Women Support Services 3 Youth and Education 3 Canadian Centre for Victims of Torture Children’s Program 4 COSTI Immigrant Services Employment Counselling 10 Dejinta Beesha – Somali Multi-Service Centre Settlement, Community Development, After-School Program, Homework Club 11 Ethiopian Association in Toronto Inc. Settlement 12 Flemingdon Neighbourhood Services Youth Program 14 Ghanaian Canadian Association of Ontario Youth Tutoring/Counselling 15 Midaynta Association of Somali – Service Agencies Settlement and Integration 18 Oromo Youth Association in Ontario Youth Recreational Cultural Program 21 Somali Canadian Association of Etobicoke Seniors/Ontario Works/Youth/Settlement Program 25 Yorktown Family Services/ Yorktown Child and Family Centre Branch COPE 29 Reconnecting Program 29 In Reach Program 29 Youth Assisting Youth Peer Mentoring Program 30

About COSTI Immigrant Services...

COSTI Immigrant Services provides educational, social and employment services to help immigrants in the greater Toronto area attain self- sufficiency in Canadian society.

COSTI, founded by the Italian community to meet a shortage of services for immigrants in the postwar era, is today a multicultural agency that works with all immigrant communities.

Incorporated as COSTI-IIAS Immigrant Services in 1981, COSTI is Canada’s largest education and social service agency with a specific mandate to provide services to newcomers and their families. The agency is the result of the amalgamation of the Italian Immigrant Aid Society (founded in 1952) and COSTI (founded in 1962).

Today, COSTI operates six employment and training centres throughout Toronto and York Region, six ESL Training Centres, two Centres for Foreign Trained Professionals and Tradespeople, a Rehabilitation Centre for people with disabilities, a Family and Mental Health Services Centre and a Reception Centre for people who have come to Canada as refugees. The agency strives to be a leader in community services, using a client- focused, and proactive approach in the planning, development and delivery of services. With over 190 staff members who, together speak over 40 languages, COSTI provides services to a diverse client base of 30,000 individuals annually.

For more information on COSTI programs, services and locations, please visit www.costi.org.

About the Directory... The Directory of Services for African Newcomers is a comprehensive listing of community services available within the Greater Toronto Area with a specific focus on the needs of African newcomers.

By increasing awareness of the wide network of expertise available within the community, the Directory will assist community workers in more effectively addressing the various needs of their African newcomer clients. It will also prove to be a useful tool for agencies interested in building strategic community-based partnerships and collaborations with the goal of enhancing services to African newcomers.

1710 Dufferin Street Toronto, Ontario M6E 3P2

Tel: (416) 658-1600 Fax (416) 658-8537 Email: [email protected]

Website: www.costi.org