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Penyata Rasmi Parlimen Dewan Rakyat Parlimen Keempat Belas Penggal Kedua Mesyuarat Kedua

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Penyata Rasmi Parlimen Dewan Rakyat Parlimen Keempat Belas Penggal Kedua Mesyuarat Kedua Naskhah belum disemak PENYATA RASMI PARLIMEN DEWAN RAKYAT PARLIMEN KEEMPAT BELAS PENGGAL KEDUA MESYUARAT KEDUA Bil. 26 Selasa 9 Julai 2019 K A N D U N G A N JAWAPAN-JAWAPAN MENTERI BAGI PERTANYAAN-PERTANYAAN (Halaman 1) JAWAPAN-JAWAPAN LISAN BAGI PERTANYAAN-PERTANYAAN (Halaman 12) PEMASYHURAN DARIPADA TUAN YANG DI-PERTUA: - Ucapan Takziah Kepada Keluarga Mendiang Datuk Seri Dr James Dawos Mamit (Halaman 48) RANG UNDANG-UNDANG DIBAWA KE DALAM MESYUARAT (Halaman 50) USUL: Waktu Mesyuarat dan Urusan Dibebaskan Daripada Peraturan Mesyuarat (Halaman 50) RANG UNDANG-UNDANG: Rang Undang-undang Perikanan Pindaan) 2019 (Halaman 51) DR. 9.7.2019 1 MALAYSIA DEWAN RAKYAT PARLIMEN KEEMPAT BELAS PENGGAL KEDUA MESYUARAT KEDUA Selasa, 9 Julai 2019 Mesyuarat dimulakan pada pukul 10.00 pagi DOA [Timbalan Yang di-Pertua (Tuan Nga Kor Ming) mempengerusikan Mesyuarat] JAWAPAN-JAWAPAN MENTERI BAGI PERTANYAAN-PERTANYAAN 1. Tuan Haji Akmal Nasrullah bin Mohd Nasir [Johor Bahru] minta Menteri Perdagangan Dalam Negeri dan Hal Ehwal Pengguna menyatakan sejauh manakah keberkesanan Tribunal Tuntutan Pengguna Malaysia (TTPM) di dalam membantu rakyat Malaysia yang terbabit di dalam kes-kes penipuan seperti pakej pelancongan. Menteri Perdagangan Dalam Negeri dan Hal Ehwal Pengguna [Datuk Seri Saifuddin Nasution bin Ismail]: Terima kasih Tuan Yang di-Pertua, terima kasih sahabat saya dari Johor Bahru. Untuk makluman Ahli-ahli Yang Berhormat khususnya Johor Bahru, di bawah kementerian ini ada satu akta namanya Akta Perlindungan Pengguna 1999. Dalam akta itu ada satu seksyen iaitu seksyen 85, seksyen inilah yang melahirkan Tribunal Tuntutan Pengguna Malaysia. Tujuannya ialah menjadi satu saluran alternatif kepada rakyat yakni pengguna untuk mereka failkan tuntutan tebus rugi berkenaan pembelian barangan, kalau mereka rasa tertipu dan juga perkhidmatan yang dibekalkan oleh peniaga atau pembekal perkhidmatan. Tribunal ini Tuan Yang di-Pertua, akan menjadi satu platform di mana pengguna boleh mengemukakan pemfailan tuntutan di mana-mana pejabat Tuntutan Tribunal Pengguna yang ada di seluruh negara. Daripada situ, tribunal tuntutan akan meneliti kesemua fakta dan keterangan yang diberikan oleh pengguna. Secara khusus, kelebihan tribunal tuntutan ini berbanding dengan proses Mahkamah Sivil ialah ianya lebih mudah, lebih murah dan lebih cepat. Murahnya sekadar RM5 sahaja untuk memfailkan tuntutan. Yang Berhormat Johor Bahru bertanyakan secara khusus tentang penipuan pakej pelancongan. Saya mohon untuk berkongsi maklumat ini. Di antara tahun 2016 DR. 9.7.2019 2 sehingga 31 Mei 2019 Tuan Yang di-Pertua, sejumlah 1,057 kes pemfailan tuntutan ini telah dibuat dan dicatat di seluruh negara. Ini melibatkan jumlah tuntutan sebanyak RM6.6 juta. Daripada jumlah tuntutan ini, sebanyak RM3 juta award telah dikeluarkan. Pihak syarikat yang menawarkan pakej pelancongan tersebut mereka harus patuh dalam tempoh 14 hari dari tarikh award dikeluarkan atau diserahkan. Tribunal ini juga bukan hanya menunggu pemfailan tuntutan tetapi dari semasa ke semasa, mereka cergas melakukan program advokasi kesedaran pengguna. Program ini melalui kenali tribunal tuntutan, memberikan taklimat advokasi semasa lawatan pelajar-pelajar IPTA dan IPTS muncul di rancangan-rancangan TV dan media untuk memberikan kesedaran tentang kewujudan tribunal ini dan meminta rakyat untuk memanfaatkannya. Terima kasih. Tuan Haji Akmal Nasrullah bin Mohd Nasir [Johor Bahru]: Terima kasih Tuan Yang di-Pertua. Ini adalah susulan daripada perbahasan kita semalam berhubung pindaan Akta Perlindungan Pengguna. Jadi, tadi Yang Berhormat Menteri telah jelaskan macam mana pakej pelancongan ini banyak yang dapat balik. Cuma saya hendak tahu juga supaya rakyat di luar sana tahu, apakah jenis-jenis tuntutan tebus rugi yang paling tinggi yang difailkan di Tribunal Tuntutan Pengguna ini, terutamanya untuk tahun 2019. Berapakah nilai award yang telah diputuskan oleh tribunal supaya pengguna ini tahu, boleh agak-agak dia punya kes itu ada kesinambungan ataupun tidak. Terima kasih. Datuk Seri Saifuddin Nasution bin Ismail: Terima kasih Tuan Yang di-Pertua, terima kasih Yang Berhormat Johor Bahru. Terus kepada reaksi saya terhadap soalan itu. Kementerian ini telah merekodkan di antara 1 Januari 2019 sehingga 31 Mei 2019. Tuntutan tebus rugi yang mencatatkan jumlah pemfailan tertinggi adalah tuntutan yang berkaitan dengan: Bil Perkara Kes 1 Barangan telefon 196 2 Kereta 160 3 Barangan elektrik 145 4 Perabot 122 Manakala bagi perkhidmatan pula pemfailan tuntutan tebus rugi mencatatkan pemfailan yang tertinggi adalah perkhidmatan: Bil Perkara Kes 1 Agensi pelancongan 202 2 Pengubahsuaian rumah 196 3 Pembaikan kenderaan 112 4 Pendidikan 102 DR. 9.7.2019 3 ■1010 Di sana juga ada pemfailan tuntutan yang cukup tinggi bagi penipuan atas talian yang membabitkan barangan dan perkhidmatan iaitu sebanyak 943 kes. Tuan Yang di-Pertua, khususnya Yang Berhormat Johor Bahru dan rakan-rakan Ahli Yang Berhormat, bagi tempoh yang sama, tribunal telah menganugerahkan award sebanyak RM504 juta jumlah keseluruhan bagi tuntutan barangan telefon, kereta, barangan elektrik dan perabot. Manakala sejumlah award sebanyak RM1.7 juta bagi tuntutan terhadap perkhidmatan agensi pelancongan, pengubahsuaian rumah, pembaikan kenderaan dan pendidikan. Tuan Yang di-Pertua, saya berharap melalui jawapan itu, ia boleh memberikan keyakinan kepada pengguna bahawa di sana ada satu platform yang sangat efektif boleh mereka manfaatkan apabila rakyat selaku pengguna merasakan bahawa mereka telah ditipu dan mereka cuma perlu tampil mengemukakan fail tuntutan, tebus rugi dan tribunal tuntutan ini mencatatkan kes penyelesaian yang cukup tinggi. Terima kasih. Datuk Seri Haji Ahmad bin Haji Maslan [Pontian]: Semalam saya ada mencadangkan supaya ada Tribunal Tuntutan Pengguna Online Business atau niaga atas talian tetapi tidak mendapat respons daripada Yang Berhormat Timbalan Menteri kerana kita ada sekarang Tribunal Tuntutan Pembeli Rumah. Saya juga mencadangkan supaya KPDNHEP mengadakan peguam kepada pengguna yang menuntut sebab pengguna yang berhadapan dengan syarikat-syarikat besar. Oleh kerana itu, mereka perlu diwakili oleh peguam. Satu lagi ialah supaya ahli-ahli persatuan melalui persatuan mereka boleh membuat tuntutan. Bukan hanya individu yang menuntut tetapi persatuan pengguna dan macam-macam boleh membantu tuntutan pengguna. Terima kasih. Saya memberikan tiga cadangan. Minta Yang Berhormat Menteri respons terhadap ketiga-tiga cadangan. Datuk Seri Saifuddin Nasution bin Ismail: Tuan Yang di-Pertua, terima kasih. Terima kasih sahabat saya Yang Berhormat Pontian. Saya pun lama tidak jumpa dan rindu juga dengan suara dia. Tentang cadangan sama ada perlu atau tidak diwujudkan tribunal tuntutan khusus untuk kes penipuan atas talian. Untuk makluman Yang Berhormat Pontian, buat masa sekarang, kementerian berpendapat kewujudan Tribunal Tuntutan Pengguna memadai berasaskan kepada kes yang dikemukakan, fail tuntutan tebus rugi dan juga peratusan penyelesaian kes. Kita anggap memadai berbanding dengan kes pembelian rumah yang lebih kompleks dan rencam sifatnya. Belum ada lagi. DR. 9.7.2019 4 Kedua, saya bersetuju dengan Yang Berhormat Pontian bahawa perlu ada satu peranan yang lebih berkesan membantu. Saya hendak sebut begini. Kalau satu tuntutan tebus rugi dibuat, di peringkat Tribunal Tuntutan Pengguna ini, kehadiran peguam bagi pihak pengguna yang mengemukakan tuntutan itu tidak begitu membebankan, tidak sangat ada keperluan. Keperluannya di mana? Apabila satu award diberikan di atas satu kes tebus rugi, penerima itu, pihak pengguna itu kena ada satu lagi proses. Dia kena mendaftarkan keputusan Tribunal Tuntutan Pengguna itu di mahkamah. Barulah kemudiannya keputusan itu boleh diexecute, dilaksanakan. Di situ, kadang-kadang pengguna merasakan mereka terbeban. Kadang-kadang mereka tidak faham proses. Kalau ada badan-badan guaman, NGO yang hendak ambil saya tengok dekat situ masih ada ruang di mana pengguna boleh dibantu. Tugasan Tribunal Tuntutan Pengguna berasaskan keterangan dan fakta yang diangkat, telah diteliti dan kemudian dipersetujui diberikan satu award. Pihak yang kena tuntut kena laksanakan. Kalau tidak laksanakan, akan ada hukuman pula di bawah Akta Perlindungan Pengguna. Akan tetapi proses setelah mendapat award itu ada satu lagi prosesnya. Mereka kena pergi ke mahkamah. Jadi proses itu yang maklum balas kementerian dapat adalah kadang-kadang pengguna dia merasakan bahawa dia rasa renyah dan segala macam. Di situ saya suka mencadangkan kalau boleh peranan NGO dan badan peguam mengambil. 2. Datuk Seri Ir. Dr. Wee Ka Siong [Ayer Hitam] minta Menteri Kewangan menyatakan rasional kerajaan berhasrat untuk mengambil alih pengendalian 4 lebuh raya iaitu KESAS, LDP, SPRINT dan Terowong SMART milik Gamuda Berhad dengan tawaran RM6.2 bilion: (a) bagaimana pembayaran dibuat dan daripada mana sumber dana diperoleh; dan (b) mengapa caj kesesakan congestion charge diperkenalkan bagi menggantikan tol dan apa pula kebaikan yang dinikmati oleh rakyat. Menteri Kewangan [Tuan Lim Guan Eng]: Untuk makluman Ahli Yang Berhormat, Yang Amat Berhormat Perdana Menteri pada 23 Februari 2019 telah mengumumkan cadangan untuk mengambil alih konsesi lebuh raya bertol iaitu LDP, SPRINT, KESAS dan SMART. Cadangan tersebut telah pun diluluskan secara prinsip oleh Jemaah Menteri pada 27 Februari 2019. Tawaran bersyarat untuk pengambilalihan empat lebuh raya tol ini merupakan langkah pertama untuk mengurangkan beban pengguna lebuh raya dan merealisasikan DR. 9.7.2019 5 janji Pakatan Harapan. Hasil
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