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Opentext™ B2B Managed Services One Connection to Your Entire Trading Community

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Opentext™ B2B Managed Services One Connection to Your Entire Trading Community OPENTEXT B2B SOLUTION OVERVIEW MANAGED SERVICES OpenText™ B2B Managed Services One Connection to Your Entire Trading Community By its very nature, B2B e-commerce is costly, complex, KEY BENEFITS and requires continuous investments in specialized • Focus on your core competency integration technology and skilled B2B professionals to • Realize over 40% savings in operating costs monitor, manage and maintain. Given these challenges, • Leverage GXS proven B2B expertise • Improve responsiveness to new business how can you simplify and enhance your B2B operations partner requirements to rapidly respond to new business opportunities? How • Rapidly onboard new business partners around the globe can you keep up with dynamic B2B and integration • Ensure ERP integration projects are on standards? How can you reduce costs without time and on budget sacrificing valuable capabilities? OpenText B2B Managed Services leverages OpenText Trading Grid™, a powerful B2B integration cloud from GXS, a wholly-owned subsidiary of OpenText, that provides on-demand services for delivering business value in industries where success is often driven by the effective deployment of e-commerce transactions. With B2B Managed Services your organization is empowered to free up internal resources to focus on core business objectives, reduce costs, and fill gaps in internal expertise. More than 700 clients around the world are currently using OpenText B2B Managed Services including Mitsubishi Motors, Electronic Arts, Bank of Montreal, BB&T, MillerCoors, Coca Cola Amatil, National Instruments and Henkel. OpenText B2B Managed Services Overview Automate and Streamline Your B2B Operations OpenText B2B Managed Services provides the most comprehensive technology for automating and streamlining your B2B e-commerce transactions, combined with the best people and processes for managing B2B programs on your behalf. B2B Managed Services empowers your organization with the capacity and marketplace advantage to focus on what it does best, while alleviating you of the costs, complexities and resource drains associated with running mission-critical B2B operations. ENTERPRISE INFORMATION MANAGEMENT OPENTEXT B2B SOLUTION OVERVIEW MANAGED SERVICES CUSTOMERS GLOBAL SYSTEM VISIBILITY, ALERTING, ERP DATA AND PROCESS MANAGEMENT ANALYTICS INTEGRATION INTELLIGENCE ERP SUPPLIERS SERVICE PROVIDERS WMS TMS Trading Grid DISTRIBUTORS FINANCIAL INSTITUTIONS CUSTOM APPLICATIONS MAPPING AND PARTNER PROGRAM 24/7 MONITORING TRANSLATION ONBOARDING MANAGEMENT AND RESOLUTION 3PL SUPPORT INTERNAL EXTERNAL Technology: Global, Scalable Platform and Services No. 16 Type II. GXS is also a SWIFT Service Bureau and can B2B Managed Services delivers a broad array of value-added, provide a PCI certified environment for those customers that cloud-based B2B services on a highly available global infrastructure need this certification. all in support of your mission critical B2B processes: • High Performance Data Translation—Utilize the platform that • Global Infrastructure—Leverage OpenText Trading Grid, the performs hundreds of millions of on-demand data translations world’s most powerful integration cloud for B2B e-commerce. every year. Our award-winning mapping and translation engine is It enables you to easily extend your business partner used for any-to-any data format translation, supports diverse B2B relationships and provides immediate connectivity to GXS industry and vertical standards—including ANSI X.12, EDIFACT, customers around the globe. Tradacoms, RosettaNet, ebXML, Odette, SWIFT, VICS—and delivers robust data validation capabilities. • High Availability, Disaster Recovery—Experience unparalleled B2B service levels with availability guarantees • ERP Integration—Gain unmatched capabilities and expertise as high as 99.95 percent. GXS operates world-class data in ERP integration, one of the most complex aspects of B2B, ® centers in the US and Europe to provide local services with with direct integration to SAP and connectivity to all other ® ® global reach and redundancy within and across data centers. popular ERP systems, including Oracle , Microsoft Dynamics, ® ™ ® Twelve-hour disaster recovery and two-year data archiving, Ariba , Infor , Epicor . You have the advantage of scaling up including full weekly and incremental daily backups, are integration resources to ensure you meet the budget and standard for customers. timeframe requirements of your ERP project. • Security—The Trading Grid provides several encryption options: • B2B Communications—Support for a broad range of industry SSL, S/MIME, HTTPS, IPsec, GPG (open source PGP), SFTP, and vertical standards—including AS2, SOAP, FTP, FTP/s, SAP/ FTP/s and RNIF. Additional security services include user ALE, MQ Series, HTTP/s, RNIF and many more—enables you authentication, non-repudiation, physical security, data encryption to boost the agility and efficiency of your B2B operations by while at rest in the data center and ongoing security audits. connecting with new and existing business partners in their GXS receives quarterly certification of compliance with AICPA’s preferred communication formats. Statement on Standards for Attestation Engagements (SSAE) ENTERPRISE INFORMATION MANAGEMENT OPENTEXT B2B SOLUTION OVERVIEW MANAGED SERVICES OpenText B2B Managed Services shields your company from the increasing complexities of B2B program management such as connecting new trading partners, changing map requirements, or ongoing hardware and software maintenance. Your company is then able to focus its resources on core initiatives. • Visibility, Alerting, Analytics—Via a simple, intuitive user • Map Development—B2B mapping specialists at OpenText interface, you can obtain the timely “track and trace” data manage all data-mapping and translation tasks, leveraging needed to immediately address exception conditions, as a large library of more than 4,000 pre-built maps for trading well as the summary-level dashboards needed to identify with approximately 1,000 companies around the globe in trading partner performance and transaction volume trends. various standards, including X12, EDIFACT, Odette, VDA, and In addition, you can receive timely transaction status alerts Tradacoms. They perform change management and issue and monitor in-flight transactions to ensure data quality and resolution with your business partner community and process compliance. Armed with these insights you can be responsive critical production map changes on-demand. These services to your changing business needs. enable you to achieve proven cost, quality, and performance • Community Collaboration—Collaborate with GXS on critical advantages over in-house approaches. documents and manage the dynamic needs of your customer • Global Support—GXS delivers comprehensive proactive and supplier communities through TeamBook—a collaboration and reactive management of your B2B program, including portal for B2B projects and change request management. It also global customer support and trading community support provides visibility into business partner and mapping information around the clock and around the world. 24x7 global support as well as simplifying the change management process. includes transaction and systems health monitoring, exception management and incident management. People & Processes: Global Experience and Expertise The overall success of your B2B operations is reliant on a highly available Benefits of B2B Managed Services global infrastructure. However, just as vital are the processes and Lower B2B Operating Costs—GXS delivers proven results, the skilled people who can manage the diverse complexities of B2B averaging 40 percent cost savings over previous solutions, by integration and program requirements. It’s this critical combination taking on the resources and expense of managing either a portion of technology, processes and people that empowers you to meet of or all of your B2B operations. In fact, a customer survey revealed your business performance goals, improve customer satisfaction and that Managed Services customers average a 42 percent ROI. help you maintain a competitive edge in today’s global marketplace. Grow Your Business—B2B Managed Services leverages the With B2B Managed Services you gain a partner with over two power of OpenText Trading Grid to provide a solution that is secure, decades of experience and the global processes and people reliable, and scalable to meet your growing business needs. This expertise to provide: enables you to tap into a wealth of on-demand cloud-based services • Systems Management—GXS performs all day-to-day to accelerate new product launches, differentiate service offerings management of your B2B infrastructure, including systems- and grow top line revenues. Its flexibility to support a wide range of health monitoring, data backup, network management, systems networking, security and document standards provides a strong administration, database management and application support. differentiator when competing for new business or expanding into global markets. • Partner Onboarding—GXS provides the ideal combination of experienced implementation professionals and robust tools Keep ERP Projects on Schedule—If you have a major SAP or to rapidly on-board business partners—logistics, suppliers, Oracle upgrade project underway, you may have a need to rewrite customers, distributors, banks—on your behalf to ensure full and test a considerable number of maps. GXS can help scale up participation in your company’s e-commerce programs.
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