HRA Today March 2021

March 2021 Vol: 2 Issue 12 Pages 36 `20

OFFICIAL PUBLICATION OF HOTEL & RESTAURANT ASSOCIATION (WESTERN INDIA) FOR PRIVATE CIRCULATION ONLY

HOSPITALITY TRENDS SETTING THE SCENE AS 2021 UNFOLDS 2 HRA Today March 2021 March 2021 HRA Today 3 4 HRA Today March 2021 March 2021 HRA Today 5 6 HRA Today March 2021 March 2021 PRINTER, EDITOR & PUBLISHER Siji Nair* [email protected] SECRETARY GENERAL Aspi Nallaseth Contents EXECUTIVE EDITOR Prasad M. ASSOCIATE EDITOR N. Vijayagopalan MANAGER-MARKETING Sreekanth K.S. ASST MANAGER-MARKETING Sibu Nair DESIGN Kiran Mohan National Representatives Mail: [email protected] Mumbai : Raveendran Kolkata : Priya Kundu Chennai : Subramaniam Bangalore : Hans Injackel International Representatives Mail: [email protected] Muscat, Oman : Dr. Sanjaiyan Hospitality Trends Set- Dubai, UAE : Binoy Syama Krishna 08 Abu Dhabi, UAE : Sabari R Nair ting the Scene as 2021 London, United Kingdom : Narendra Shah Zurich, Switzerland : Johnson Pereira Unfolds KL, Malaysia : Sudarshan Singapore : Roshan Fernandez Seattle, USA : Pramod Manjali Kuwait : Jayashree Ganga Prasad Doha, Qatar : Raghesh 10 Innovations Which Are Düsseldorf, Germany : Abraham George Sydney, Australia : Rakesh Devadas Reshaping The Hospi- Christchurch, New Zealand : Sony Jose Canada : Shinto Mathew tality Industry This issue of HRA Today contains 32+4 pages cover All information in the HRA Today is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regrets that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/views expressed 14 India’s hospitality sec- by third parties in abstract and/or in interviews are not necessarily shared by HRA Today. However, we wish to advice our readers that one or more recognised authorities may hold different views than those reported. Material tor facing whopping used in this publication is intended for information purpose only. Readers are advised to seek specific advice before acting on information contained in this publication which is provided for general use, and may not be appropriate revenue loss in 2020. for the readers’ particular circumstances. Contents of this publication are copyright. No part of HRA Today or any part of the contents thereof may be reproduced, stored in retrieval system or transmitted in any form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken from another publication. An exemption is hereby granted for the extracts used for 18 Brands the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission could face legal action. The publisher assumes no responsibility for returning any material solicited or unsolicited nor is he responsible for material lost or damaged. This publication is not meant to be an endorsement of any specific product or services offered. The publisher reserves the right to refuse, withdraw, amend or otherwise deal with all 20 News advertisements without explanation. All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any damage or loss caused by delayed publication, error or failure of an advertisement to appear. HRA Today monthly is Edited, Printed and Published by Siji Nair, R M Nivas, TMRA F 6 Pangappara (PO) Thiruvananthapuram Pin 34 The Last Leaf 695 581. Published from Thiruvananthapuram, Printed at Akshara Offset TC 25/3230(1), Vanchiyoor, Thiruvananthapuram 695 035. Owned by Hotels and Restaurants Association (WI), Editor- Siji Nair RNI No. DELENG/2018/76917 * Responsible for selection of news under the PRB Act. March 2021 HRA Today 7 HOSPITALITY

HOSPITALITY TRENDS SETTINGOur Bureau THE SCENE AS 2021 UNFOLDS N.Vijayagopalan

s the largest industry in seamless and exceptional hospitality scene, now the guest can set the the world, tourism means a services to the guests in the new temperature, mood and ambiance lot for most countries. It is social distancing world. of his hotel room via voice com- expected that India would mand. The room would detect light Let us see a few trends which are Abecome the youngest country global- automatically or adjust the bright- gaining strong ground. ly by 2022, with an average age of 29. ness level, control temperature and Smart Rooms with Smart Controls contribute to energy-saving while With 59 million active monthly users, ensuring his luxurious comfort and India is the third-largest market for Futuristic technologies, be it Artificial stay. Instagram which is ruling the social Intelligence, Machine Learning or the media networks worldwide. Millen- Internet of Things, have taken com- The guest can enjoy contactless nials have set their own rules and plete control of hotel rooms to ensure room service using voice recognition pushed the brands and market strat- contactless experiences. From room technology or book his favourite egists to serve what they want even key to personal entertainment during spa session with a single click on his before the Covid-19 era. There is a your staycation, everything is now smartphone. Opulence, comfort and marked trend among the Indian Hos- accessible from smart devices. Once exceptional room experiences are pitality brands to render contactless, sounded as a science fiction movie becoming digital in 2021.

8 HRA Today March 2021 Maintaining the beauty of the Guests are excited to take services environment through recycling and from these robots that are here proper management of five living ele- to assure utmost safety, hygiene ments i.e. water, waste, energy, food and comfort. 2021 will have a new and structure, hotel brands in the brigade of robot butlers deliv- new informed world are now commit- ering your snacks, toiletries or ted to deliver sustainable hospitality other amenities to guest rooms. experiences. Hotels are using bare They can navigate floors by using minimum artificial powers whether it the Wi-Fi to call lifts or be placed is in the form of air, light and water. at front door where guests can Organic, vegetarian and vegan choic- ask questions and enjoy chats es are now leading the F&B menus. with them. They are now your Hotels are going to bet high on solar front desk managers providing energy so as to contribute their bit in basic information such as the spa energy conservation for future gen- and gym timings, best places to erations. Plastic straws, cutlery, water hangout, popular shopping hubs bottles, toiletry bottles etc. have been and personalized information for replaced now with compostable or a guest’s needs. reusable alternatives. Short Distance Tours and Stay- Mobile Check-in cations Contactless check-in through mobile People are now preferring stayca- phone which started in 2020 is going tions over long holidays and short to rule in 2021 as well. Contactless distance tours over long journeys. check-in has become the new norm A recent survey conducted by of hospitality and guests are willing Booking.com has revealed that to skip front desk for check-in and people have been taking smaller other room related queries. journeys, and discovering (or re- discovering) wonderful experienc- These contactless technologies are es closer home with ease in travel The smart rooms are going to be not only offering ease and safety to restrictions. power-packed with keyless entry, consumers but also helping hotel- soundproof windows, smooth stream- iers’ weather operational disruptions. Be it bag packers, corporate ing entertainment, wireless device Chatbots are ready to resolve any groups, families or friends, people charging, real-time video chats with guest query. On the otherhand, are preferring to drive down to hotel staff and a lot more for new age virtual tours and mobile check-in are their nearby getaways for short guests. ready to delight travel enthusiasts in and relaxed staycations. 2021. Sustainability is going to be much In a bid to encourage more foot- bigger and greener Robots Room Service fall on domestic tourism destinations, the Tourism Ministry has The Covid-19 pandemic and long Many hotel brands in India have also started “Dekho Apna Desh” spells of worldwide lockdowns gave already adopted robotics to trans- campaign asking Indians to take nature the time to reboot and blos- form room cleaning and room service pledge to visit at least 15 different som and has made us realise the true operations. The rise of service robots tourism locations in India by the value of sustainable and eco-friend- has ushered in a new era of guest year 2022. ly practices to save the life-saving hospitality. planet. (Courtesy : IANS)

March 2021 HRA Today 9 HOSPITALITY

INNOVATIONS WHICH ARE RESHAPING THE HOSPITALITY INDUSTRY

Our Bureau Hospitality industry in India has been showing a marked downward trend in the aftermath of the pandemic, though there are signs of a recovery in the last three to four months. Now competition is more cut-throat than ever in the industry. It is no wonder that technological innovations are now ruling the roost in the industry so as to stand out in a sea of competition.

any innovative prod- drapes and lighting; smart TVs, tech-savvy guests prefer tech over ucts are reshaping the virtual reality and much more. With human interaction. That’s why hospitality industry. over 20% of hotels worldwide al- automated check-ins and check- Let us have a quick ready on board, this top innovation out options are now the norms. Mlook at some of them. in the hotel industry will continue From browser-based applications to reshape the sector in the next to mobile apps, service automation 1. Smart In-room Technologies decade or so. is one of the most innovative prod- Smart in-room technology is taking ucts in the hotel industry. 2. Self-Serve Tech the hospitality industry by storm. 3. Robots in the Hospitality This technology includes mobile Serf Service Technology is growing Industry keys, nifty devices that allow guests in importance within the hospitality to unlock their room doors using industry. The hospitality indus- This is an area where lot of inno- their smartphones; in-room tablets; try has come a long way when it vations are happening day in and smart check-in and check-out sys- comes to automation of services day out. It was just recently when tems; wireless charging pads; smart – and with good reason. Today’s California-based Residence Inn LAX

10 HRA Today March 2021 introduced a series of robots tailored for the hospitality industry. Together with artificial intelligence, these robots can do just about anything in a hotel – from checking in guests to in-room service and even bellhop services. In Japan, there are even more advanced robots that do unbelievably well. 4. iBeacons and Location-Based Tech iBeacon is the name for Apple’s technology standard, which allows Mobile Apps (running on both iOS and Android devices) to listen for signals from beacons in the physical world and react accordingly. Beacons are small, wireless transmitters that use low-energy Bluetooth technology to send signals to other smart devices nearby. They are one of the latest developments in location technology and proximity marketing. When it comes to top innovation in the hospitality industry, location-based services are making waves with guests. Although much of this nifty tech is in its infancy, we can expect them to help staff locate guest without much hassle. This is certainly one of the top innovative products of the hotel industry to keep an eye on. 5. SIP-DECT in the Hospitality Industry SIP-DECT is a top innovation in the hospitality industry much like setups found in fixed networks. SIP-DECT, however, is a mobile-enabling technology that offers hotel works sizzling features without tying them to a fixed location. 6. Social Listening Social listening is the process of monitoring digital conversations and interactions on social media to evaluate your brand perception and customer feedback. Social listening technologies are reshaping hospitality industry like never before. Since most customers are already on social media platforms, hoteliers can get “an inside scoop.” This way, they can offer personalized services. This is expected to become more and more visible in the future. The above are a few of the innovative products that are reshaping the hospitality industry.

March 2021 HRA Today 11 HOSPITALITY INDUSTRY INDUSTRY’ STATUS TO MAHARASTHRA STATE’S HOSPITALITY SECTOR Our Bureau

into the full potential of tourism in the country, especially leisure tourism, mainly due to the lack of good quality hotel infrastructure. The hospitality sector is highly capital intensive and the high cost of capital often makes investments in this sector seem less attractive. The sector is a significant contributor to the country’s GDP growth and employment and granting infrastructure-lending (infra) status to the sector– a long-pending request by key stakeholders – will be the next frontier in its growth path. he Maharashtra government had also reduced pre-establishment The government has granted infra conferring ‘industry’ status to licenses for the sector from 70 to 10, status to three-star or higher cat- the state’s hospitality sec- which along with the industry status is egory hotels outside cities with a tor recently is a great step expected to boost the growth in the population of over one million and Tforward in boosting the sector. The hospitality sector in Maharashtra. to hotels with a project cost of more industry status allows hospitality es- The industry expects that other states than INR 2 billion (excluding land tablishments in the state to be levied will take cognizance of what Mahar- costs). However, this has not provid- electricity rate, electricity charges, ashtra has done and follow the same, ed any significant fillip to the sector water charges, property tax, develop- which could be the harbinger of as the benefits have been limited to ment tax, increased carpet ratio and change for the industry by significant- a minuscule proportion of projects. non-agricultural tax at industrial rates ly impacting its fortunes. (with effect from 1st April 2021). As a In the recent past, there have been result, operating costs for hospitality India is one of the fastest growing several successful examples of sec- players in Maharashtra are expected travel & tourism (T&T) economies tors, such as hospitals, logistics and to reduce significantly as industrial in the world thanks to its diverse affordable housing to name a few, tariffs are much lower than the com- landscape, rich heritage, and cultural which have witnessed exponential mercial tariff that they currently pay. diversity, which attracts tourists from growth in investments after they across the country and the world. were accorded the infrastructure Earlier in October 2020, the state However, we have still not tapped status. Similarly, infrastructure status will provide the Indian hospitality sector with several benefits and conces- sions, including longer loan repay- ment tenure and lower borrowing rates, which will help in attracting substantial fresh investments and will go a long way in improving the health of the sector, which is currently struggling due to the on- going pandemic. The growth of the hospitality sector will in turn fuel the economy in the post-COVID world, making a compelling case for the sector being granted infrastructure status.

12 HRA Today March 2021 New Member List

The Hotel and Restaurant Association of Western India (HRAWI) continues to expand its membership base across the western reaches of India. In the recent past, the Association has added hotels, restaurants, and other affiliates from Goa, Maharashtra, Gujarat and Madhya Pradesh among other states. The Association’s continued efforts and support for the hospitality industry in the regions under its ambit have helped its membership base grow exponentially.

HOTELS Sr. Name of the Address No Establishment 1 Hotel President Above Canara Bank, Berasia Road, Near Bhopal Talkies Square, Bhopal. Madhyapradesh - 462001 2 Carlton Hotel Florence House, No.12, B K Boman Behram Marg, behind Taj Mahal Hotel, Colaba, Mumbai -400039. 3 Hotel Amba Sundaram 1-101, Amba Business Park, B/h. Trimandir, Suites Adalaj, Gandhinagar, Gujarat - 382421 4 Double Tree By Hilton Plot no. 67/1,69 Ambij Bopal Road, Near ISRO Resi- dential Colony, Jodhpur village,Ahmedabad. Gujarat - 380015 5 Hotel Taj Skyline Final Plot No 67-82, R. S. No. 722 - 799, Sankalp in Hotel Sindhu Bhavan Road, Bodakdev, Ahemdabad, Gujarat - 380059

RESTAURANT Sr. Name of the Address No Establishment 1 Viva Panjim H.No. 178, Rua 31 de Janerio, Behind Mary Immaculate High School, Fontainhas, Panaji, Goa 403001 2 Creame Centre 211-D, Shoppers Stop, S. V. Road. Andheri (W), Mumbai - 400058

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March 2021 HRA Today 13 HOSPITALITY SECTOR

India’s hospitality sector facing whopping revenue loss in 2020. Our Bureau

14 HRA Today March 2021 The JLL’s report observed that during the first three quarters of 2020, international operators dominated signings over domestic operators with the ratio of 53:47 in terms of invento- ry volume. It was also observed that there has been a demand in leisure destinations, especially during the weekends with further unlocking of restrictions from August 2020. Besides Mumbai and Bengaluru, cities such as Pune, Kolkata and Goa also witnessed sharp declines in RevPAR. Total number of signings in Q3 2020 stood at 24 hotels, comprising 2,314 keys—a decline of 19 per cent compared to the same period last year. Despite the downward slide, there were a few positive moves during this period. The Oberoi Group entered a long-term strategic alliance with the Mandarin Oriental Hotel Group to create unique culinary experiences and the Indian Hotels Company Lim- ited (IHCL) announced the acquisition of the Sea Rock Hotel site to build an iconic sea front hotel in India. The Delhi government allowed hotels to reopen after five months in August 2020. Besides this, Thailand’s Dusit Inter- national announced its re-entry into India in a partnership with the Jain Group. The tie-up will set up a 126- keys property in Kolkata at an investment of Rs 75 to 80 crore. The Re- serve Bank of India (RBI) announced de-linking hotels from commercial real estate enabling hotels to seek he hospitality industry in According to JLL’s Hotel Momentum capital loans from banks and ease India has been passing India (HMI) Q3 2020, a quarterly out liquidity issues, especially for new through a critical phase hospitality sector monitor, among the hotel projects. ever since Covid-19 key markets, Mumbai had the high- Hotels and tourism have been Tpandemic came to the scene. The est RevPAR when compared to the amongst the worst impacted busi- RevPAR (Revenue per available other markets, despite its decline of nesses due to the on-going pan- room) for the industry saw a sharp RevPAR by 71.7 per cent in Q3 2020 demic. However, with the phased decline during the first three quar- compared to Q3 2019. The IT capital unlocking of the economy in the ters of 2020. All key eleven mar- Bengaluru had the sharpest decline in third quarter of 2020, we witnessed a kets in India reported a significant RevPAR in Q3 2020, with an 88.1 per gradual growth in demand, especially decline in RevPAR Performance in cent decline compared to the same in the leisure markets. But business the third quarter of 2020 year-on- period in the previous year. travel, which is the primary source of year (YoY).

March 2021 HRA Today 15 pandemic, ANAROCK says guest perceptions and preferences have evolved rapidly, and hotels have been quick to fall in line. The focus is now on safety, hygiene and social distancing that is not only for the safety of guests but also hotel employees. The report observes that besides the mandatory saniti- sation protocols, many hotel chains are also investing in new cleaning technologies such as electrostatic disinfection misters and ultraviolet light interventions. While domestic leisure travel is picking up, corporate demand is still subdued and will remain constrained at least for the short term due to compa- nies’ cost-cutting measures. Most corporates are now using virtual meetings, events and webinars to connect with their stakeholders. The ANAROCK report further points out that the under con- struction hospitality projects may face delays on account of labour shortages and issues pertaining to vendors and a disrupted supply chain. Besides that, muted market conditions will likely lead to delayed openings and some projects will remain on hold pending recovery. There could also be financing challenges on account of negative sentiment for the sector and that may also delay projects. There is also a possibility that changes room demand, is yet to pick up and however, a slight increase in hotel in market conditions may render this can only happen once we see occupancy that improved from 10 per some proposed projects infeasible, renewed confidence in people to start cent in April 2020 to almost 26 per leading to indefinite postpone- travelling again. Investors have been cent in September 2020. ANAROCK ments and also some properties taking interest in exploring opera- anticipates the overall Indian hos- may close on account of financial tional hotel opportunities, both in pitality sector (including organised, stress and not reopen for an ex- business and in leisure locations. With unorganised and semi-organised tended period of time, resulting in the phased unlocking of the economy operators) to incur an estimated total negative supply growth. in the third quarter of 2020, there has revenue loss of Rs 90,000 crore in According to ANAROCK, prior to been a gradual growth in demand 2020. Occupancy and average daily Covid-19, over 11,500 rooms were particularly in the leisure market with rate (ADR) are expected to reach expected to be added to the sup- weekend occupancy spikes. pre-Covid levels only by 2022 and ply in both 2020 and 2021. Now 2023, respectively—assuming that a According to another report on the only 15-20 per cent of the antici- vaccine is in place by early 2021 and Indian hotel industry by ANAROCK, pated 2020 supply can be expected becomes widely available before the the Indian hospitality sector is facing to come into the market, with the end of the year. a revenue loss of Rs 90,000 crores rest being postponed to 2021 and in 2020. The report says there was, In the backdrop of the Covid-19 beyond.

16 HRA Today March 2021 March 2021 HRA Today 17 BRANDSBRANDS

TIMIOS’ Timios’ Made to Order porridge range for infants and toddlers in 12 variants Timios forays into the baby food market with the launch of its new category of ‘Made to Order’ porridge range for infants and toddlers. This new product is meant for the nutritional requirements of babies between ages of 6 to18 months,and is available in 12 variants. According to company sources, the porridge range is manufactured in a cleanroom processing unit with the finest ingredients ensuring highest quality of standards and hygiene. A cleanroom unit is typically used in pharmaceutical and scientific research that require a controlled environment with limited exposure to contaminants. The cleanroom used for manufacturing the porridge range is designed to maintain an extremely clean environment that filters dust, airborne organisms and vaporised particles to provide the most hygienic food products. Each product is processed only upon receiving the customer’s order. The company claims all the ingredients used are 100 per cent Organic, USDA and India Organic Certified. These ingredients are further processed using traditional methods where they are sprouted, roasted and ground to retain the nutritional value of the ingredients. Timios porridge range is available in 12 variants covering age groups 6 Months to 12 plus months.

TATA TEA Tata Consumer Products strengthens beverages portfolio with new launches Strengthening its wellness portfolio in the packaged beverages category to cater to consumer needs, Tata Consumer Products has launched two new products: Tata Tea Tulsi Green and Tata Tea Gold Care, and reformulated its existing Tetley Green Tea with added Vitamin C. According to company sources, these new offerings are developed with beneficial ingredients that are known to help improve the body’s immunity and enhance overall wellness and the 2 new product offerings combine the refreshment of everyday tea with the goodness of Indian herbs which are known for their health benefits. Gold Care is infused with a medley of five native ingredients that provide wholesome goodness in every cup and promote wellbeing. It packs the goodness of immunity boosting ingredient Tulsi and other native ingredients Ginger, Cardamom, Mulethiand Brahmi that not only make for a perfect cup of masala tea but also are known to provide specific health benefits. Tulsi Green is a blend of green tea and real tulsi leaves. Tulsi is traditionally known to boost immunity and green tea is known for its multiple health benefits. These two were brought together to create a product that tastes and feels good.

DEL MONTE OLIVE OIL Del Monte makes olive oil more affordable with launch of 1 litre pack Del Monte has launched a special 1 litre pouch pack priced at Rs 250, thereby making olive oil affordable like never before. The move is surely expected to disrupt the Rs 40,000 crore edible oil marketin thecountry, considering that price has been reported to be the single biggest barrier which has prevented families from shifting to olive oil segment until now. The pack has already hit the marketsin Delhi-NCR, Bengaluru, Chennai, Mumbai, Hyderabad, Punjab andis available on leading e-commerce platforms as well. This new packcarries a special variety of olive oil called Olive Pomace Oil, which is imported directly from Europe and was only available in bottles, at a premium. It is known to have zero Cholestrol with no Trans-fats, and instead carries high good fats ( MUFA/ PUFA) and anti-oxidants. It is considered ideal for deep frying apart from everyday Indian cooking.

18 HRA Today March 2021 FAST&UP Fast&Up enters child nutrition market with range of healthy nutrition for kids Fast&Up has launched a new range of immunity boosters and electrolyte supplements for kids- Fast&Up Charge Kidz and Fast&Up Reload Kidz. According to company sources, backed by innovative and Swiss effervescent technology, both products feature premium quality ingredients in delicious flavours that make drinking to good health fun and easy. The range is available across India in retail outlets, e-commerce platforms, kirana stores, top medical stores and through the brand’s website. According to the manufacturers, bridging the gap of quality nourish- ment for children in India, the brand will cater to the growing needs of both parents and kids through effervescent nutrition to make health drinks fun. The products contain no added sugar or artificial colouring and are safe to consume. The products will help to boost immunity at an early age in children, and provide instant energy and electrolyte replenishment, which are easily lost due to physical activity or through sweating.

ID FRESH FOOD iD Fresh Food ready to take coffee market, eyes Rs 50 crore sales in 2021-22 iD Fresh Food launches three unique blends of first-of-its-kind instant filter coffee liquid. The company stated that its coffee liquid has been steadily disrupting the non-alcoholic beverage market since its introduction in Oc- tober 2018. The company is targeting a revenue of Rs 50 crore for 2021-22, with the unique instant filter coffee blends. The surge in demand during the lockdown and work-from-home norm to slow the spread of the Covid-19 pandemic inspired the company to create three exceptional blends – Strong, Bold and Intense. While Strong offers a traditional blend of 70 per cent coffee and 30 per cent chicory, Bold is a combination of 80 per cent coffee and 20 per cent chicory, and Intense is 100 per cent coffee for the purists who like their coffee blended with nothing but coffee. The products will be available in retail stores across markets and e-commerce platforms, such as Amazon, BigBasket, and Supr Daily among others.

NOTO POPS Noto Pops: low calorie frozen treats that are sugar free & vegan Noto has launched six ice popsicles that are stated to be low-calorie, free of artificial ingredients and GMOs, and to have no added sugar. According to the manufacturers, these six flavours are packed with 40 per cent fresh fruit (unsweetened), stevia, erythritol, apple concentrate, Vitamin C and Prebiotic Fibre and these low calorie and vegan popsicles have no added colour, zero added sugar and are made with real fruits. The six flavours include, Strawberry Raspberry, Kala Jamun, Imli, Pulpy Orange, Pina Colada, and Mango Coconut.

READY-TO-COOK BIRYANIS Nandu’s launches two ready-to-cook biryanis in Bengaluru Nandu’s has launched two ready-to-cook (RTC) products: Nandu’s Nawa- bi Chicken Dum Biryani and Nandu’s Donne Chicken Biryani. Faster than ordering in and easier than stepping out for one, the biryani mixes, masalas and kits are available in the market. According to the manufacturers, the all-inclusive offering is a complete ready to cook biryani kit which includes chicken biryani mix, tender chicken pieces, sherva an accompaniment for Donne Biryani and salan an accompaniment for Nawabi Biryani and rice too (jeera rice for Donne Biryani and basmati rice for Nawabi Biryani. One pack can easily serve two. The company stated that since March 2020, the demand for Nandu’s RTC range of products, such as Chicken 65 and Butter Chicken Masala, has grown more than two-fold.

March 2021 HRA Today 19 NEWS MoFPI portal on food research & development projects creates employment opportunities

he MoFPI portal on the food said that a well-developed food pro- ed that he was confident that this research and development cessing sector with a higher level of research and development plan will projects 2021 was launched processing helps to reduce wastage, benefit not only the product and at the inaugural session of improvise value addition, encourage process development but will also TIndia’s 1st Virtual ‘Processed Food crop diversification, ensure better RoI aid in the better packaging value Expo’ organised by Ministry of Food (Return on Investment) for farmers, chain by value addition in the food Processing Industries, Government of boost employment along with growth processing industry. India in association with FICCI, This in export earnings. Teli said that Pushpa Subrahmanyam, secretary, portal presents the outcomes of the there is a plethora of opportunities MoFPI said that the food pro- research and development works of in the food processing sector for cessing industry is research and various institutes involved in food growth in employment and export innovation based. It is the inno- processing and value addition in In- potential. He further said that there vation that drives this sector and dia. The portal has facilities to explore is a need to develop processing, determines its path and expansion. technological solutions in the form of handling, packaging, storage, and “The ministry has been supporting food product, process and technol- distribution technology for all key small innovation projects for devel- ogy and food processing machinery processed products to meet domes- oping new products and processes, and will also serve as the repository of tic and international food regulation packaging, testing equipment and innovations and technical solutions. standards. Food processing ministry more affordable technology for the is implementing the research and Speaking on the occasion, Rameswar predominant MSME industry in this development plan for the sector. The Teli, Minister of State, Food Process- sector,” she said. objective is the commercialisation of ing Industries, Government of India the food processing industry. He add- Nitta Gelatin India launches intl standard gelatin for the hotel & restaurants sector nese technology as per GMP and HACCP system under hygiene rules by European Regulation (EC). According to the manufacturers, derived from natural sources, the gelatin contains all essential amino acids except Tryptophan.

itta Gelatin India has is offering food-grade gelatin in their The company is promoted by Ker- launched a premium gelatin own brand for retail segment. Accord- ala State Industrial Development of international standard ing to company sources, good quality Corporation Limited in collabora- in HoReCa category. The gelatin is the one ingredient that tion with Nitta Gelatin Inc., Japan. Nproducts include a variety of desserts, goes into most of these items and the With two plants in Kerala and one jellies, frozen sweets, soft candies, product is expected to be palatable each in Maharashtra and Gujarat, marshmallows, etc. This is the first for food connoisseurs. The premium their products reach more than 30 time a gelatin manufacturer in India gelatin is, manufactured with Japa- countries.

20 HRA Today March 2021 CII’s 11th Food Safety Awards Ceremony 2020

he 11th CII Food Safe- card India (P) Limited, Nashik More than 120 qualified assessors ty Awards Ceremony was from a pool of 560 assessors were 7) Ready to eat Savouries : Integrat- organised to recognise role involved in assessments for the ed Consumer Goods Manufacturing models and best in class food Awards which was conducted vir- Facility, ITC Limited Panchla Tbusiness operators on food safety ex- tually this year. The Award follows cellence and provide a framework for 8) Ready to eat Savouries : Pepsico a 4 stage evaluation methodology continual improvement. The glitter- India Holdings Private Limited (FRIT- comprising of technical assessment ing Award Ceremony was organized OLAY Division), Sangrur, Punjab by trained food professionals, cali- virtually on 18th December 2020. Rita bration by sector specific calibra- 9) Spices, Seasoning, Oleoresins and tors and subsequent evaluations by Teaotia, chairperson FSSAI graced the Condiments : AVT McCormick Ingre- the Awards Committee and a final occasion. dients Pvt Ltd, Ernakulam round of evaluation by a distin- The winners of the awards were 10) Tea : TCPL, Damdim Packeting guished panel of Jury. Centre 1) Cereal, Grains, Pulses : ITC Limited, The Jury panel included : Dr Chindi FBD, ICML - Pudukkottai, Atta Unit 11) Fats & Oil : Adani Wilmar Vasudevappa, chair, Jury, CII Award Ltd-Mundra for Food Safety, Vice Chancellor, 2) Confectionary : Nestle India Limit- NIFTEM (under Ministry of Food 12) Catering & QSR : Proodle Hos- ed-Ponda Processing Industry); Dr Gyanendra pitality Services Pvt Ltd, C/o. KIA Gongal, Regional Advisor (Food 3) Food Testing Laboratory : TUV MOTORS INDIA PRIVATE LIMITED safety), Food and Fit, Healthier India Pvt Ltd. Pune (Lab division) 13) Catering & QSR : Proodle Hospi- Populations and NCD, WHO Re- 4) Foodstuff intended for Particular tality Services Pvt Ltd – C/o Hyundai gional Office for South East Asia; Nutritional Uses : Hindustan Unilever Motor India Limited. Sridhar Dharmapuri, Group Leader, Agriculture and Food Systems, Limited, Sonepat, Haryana Other well deserving applicant units Food and Agriculture Organisation nominated by the jury were award- 5) Health Supplements and Nutra- of the United Nations, Regional Of- ed with Certificates of Significant fice for Asia and the Pacific; Dr U.K ceuticals : Amway India Enterprises Achievements, Strong Commitment Chatterjee CEO TPM Consulting. Pvt Ltd, Tamil Nadu and Letters of Appreciation for their appreciable efforts in food safety. 6) Alcoholic Beverages : Pernod Ri-

March 2021 HRA Today 21 Heritage Foods won 3 awards at National Energy Conservation Awards 2020 Bhuvaneswari and head operations, est-growing Private Sector DVRK Prasad at an award function organised virtually by Bureau of Energy Enterprises in India, with two Efficiency, Ministry of Power, Gov- business divisions’ viz., Dairy ernment of India in the presence of and Renewable Energy under Minister of State for Power, New and its flagship Company Heritage Renewable Energy R.K Singh. Foods Limited and Cattle feed While this is an industry record by business through its subsid- itself, the company has reached a new iary, Heritage Nutrivet Ltd eritage Foods has won all the milestone by winning all the three (HNL). Presently Heritage’s prestigious All India National awards this year by breaking the pre- milk and milk products have Energy Conservation Awards vious record of two awards in the year a market presence in Andhra 2020, 1st, 2nd Prizes and 2015. The evaluation period considered Pradesh, Telangana, Karnata- HCertificate of Merit in Dairy Sector for these awards is from 2016 to 2020. for its processing units at Tirupati, ka, Kerala, Tamil Nadu, Ma- With these Heritage Foods’ National Bayyavaram in Visakhapatnam District harashtra, Odisha, NCR Delhi, Energy Conservation Awards count and Bengaluru for the effective ener- Haryana, Rajasthan, Uttar reached to a total of 11 awards since gy conservation methods, which had 2008. It had won these Awards in the Pradesh, and Uttarakhand. It resulted in substantial energy saving years 2008, 2010, 2012 and 2014, 2015, has a totally renewable energy and higher productivity for the energy 2016, 2017 & 2020. generation capacity of 10.39 consumed. MW from both Solar and The Heritage Foods founded in The Awards were received by vice Wind for captive consumption the year 1992 is one of the fast- chairman and managing director, Nara of its dairy factories. FSSAI to go slow on minerals in packaged water and animal feed norms 2019, the FSSAI had prescribed 2021,” says FSSAI’s order. limits for calcium and magnesi- Similarly, FSSAI has issued an um in packaged drinking water, order for extension of timeline wherein for calcium limit was set for compliance with the direc- at 20-75 mg/litre and for mag- tion dated January 27, 2020 nesium it was of 10-30 mg/litre. issued regarding compliance The timeline for compliance of of commercial feeds/feed ma- this regulation was July 1, 2020 terials intended for meat and The Food Safety and Standards and subsequently extended till milk producing animals with Authority of India (FSSAI) has January 1, 2021. extended the implementation of relevant BIS standards. FSSAI in a statement has said the regulations governing the The said regulations were to that it has received several rep- limit of minerals in packaged come into force by July 27, resentations from the stakehold- drinking water and commercial 2020 but the implementation ers requesting for further exten- feeds for animals. was extended until 1st Jan sion of the time for compliance. The apex regulator in two sepa- 2021 due to Covid pandemic. “After due consideration of rate orders, has stated that both Subsequently, upon consid- the representation, it has been these regulations were deferred ering the representation from decided to further extend the until July 1, 2021 due to Covid the stakeholders, FSSAI has timeline for compliance relat- pandemic. further extended the imple- ed to the limits of calcium and mentation until July 1, 2021, Under the FSS-Food Product magnesium for the standards of and issued an order in this Standards and Food Additive- packaged drinking water (other regard. Fourth Amendment Regulations than mineral water) up to July 1,

22 HRA Today March 2021 Hospitality industry roots for domestic tourism, appeals for tax exemption he Federation of Hotel and Restaurant Associations of India (FHRAI) has appealed to the Government of India Tto aggressively promote domestic tourism in the new year. The apex hospitality association has pressed on the need to encourage local tourism under the Ministry of Tourism’s DekhoApnaDesh Pledge campaign while the country remains closed to international tourists. India’s tourism and hospitality sectors have incurred the largest collateral damage of the Covid-19 pandemic and every small or big step to revive the sector will be crucial in the long- term health of both the sector and the country’s economy. The FHRAI has recommended incen- tivising domestic tourism by offering tax exemption under 80C of up to Rs 50000 to Indians which will encour- cent of India’s working population. attractions. There is every reason age them to travel. With zero foreign exchange earnings that the domestic traveller should and less than 25 per cent of pre-pan- explore their own country and the Gurbaxish Singh Kohli, vice president, demic revenues, the sector is facing Government just needs to induce FHRAI, said, “The PM has always spo- an existential crisis. The total loan this want to see one’s own country. ken about how important the Indian outstanding to the Hospitality indus- This will save many small and me- Tourism is to the country. We believe try is approximately Rs 55,000 crore dium-size businesses from immi- that with the right kind of messaging and the value at risk for the hospital- nent and permanent closure.” and support from the Government, ity and tourism sector is at approxi- India’s domestic tourism could flour- mately Rs 10 lakh crore. If favourable “The hospitality industry has ish. Make in India or Vocal for Local initiatives and policies are not drawn much hope from the upcom- initiatives are on the same line as for survival of the hospitality sector ing Union Budget and hotels DekhoApnaDesh and there couldn’t then at least 40 to 50 per cent restau- and restaurants are expect- be a more opportune time to push rants and 30 to 40 per cent hotels in ing sector-specific policy the throttle on promoting domestic the country will shut down, resulting announcements from the tourism. The Government could allow to millions of job losses. valid GST hotel bills of any State other Finance Ministry under the than the home state of the individual Pradeep Shetty, joint secretary, FHRAI, leadership of Nirmala Sithar- assesse exempt under Section 80C for said, “Over 26 million Indian Nation- aman. The industry needs this an additional amount of Rs 50,000. als travelled overseas in 2019. Right more than anything to survive The potential additional tax saving now is the time these travellers can explore their own country. We re- and then, to eventually revive. will encourage citizens to travel within Travel culture in the country is India and will give impetus to hotels quest the Government to urge people as well as ancillary industries.” to stay and travel within India. India on the rise and if the domes- has some of the best coastlines and tic tourist is offered incentive, Hospitality and Tourism sector beaches in the world, its hill stations tourism could witness a boom accounts roughly for 10 per cent of and architectural wonders are unpar- at home,” concluded Kohli. India’s GDP and employs nearly 9 per alleled and we also have pilgrimage

March 2021 HRA Today 23 FSSAI notifies on FSS Act and Good Agri Practices to address contaminants

he Food Safety and Standards The letter added that the pro- chain are agricultural practices Authority of India (FSSAI) grammes can be arranged in as- like use and sale or unapproved has written to the state Food sociation with state departments pesticides to the cultivators, Safety Commissioners for a of agriculture, animal husbandry, dair- overuse of pesticides beyond the Ttraining and awareness programme ying, fisheries, Krishi Vigyan Kendra recommended dose, non-follow- about the FSS Act and ‘Good Ag- and Indian Council of Agricultural ing of waiting period and other ricultural Practices’ for the primary Research. agronomic practices including producers to address the problem of integrated pest management and The matter gained prominence after contaminants and residues of various contaminated irrigation water etc.,” the Parliamentary Standing Com- pesticides post-harvesting. said an official with the FSSAI. mittee on Health had observed that The state food authorities were asked harmful components and contami- The official informed that FSSAI has to include programmes related to ag- nants enter the food system at the issued various codes of practices riculture, animal husbandry, pesticide time of primary production and asked under the Food Safety Manage- usage and so on. the food authority to ensure that the ment System for milk, milk prod- food is safe right from the beginning ucts, fish, fish products, meat and “It is requested to conduct training of the food chain, the food authority meat products and so on, along and awareness programme about the needs to work closely with the prima- with vegetable edible oils. Act and promotion of ‘Good Agricul- ry producers. tural Practices (GAPs), Good Animal Besides, the regulator has also Husbandry Practices (GAHP), Good According to the FSSAI, being a food issued a number of guidance notes Animal Feeding Practices (GAFP) etc., regulator it monitors and regulates on major food safety issues related apart from integrated pest manage- the contaminants and maximum to the primary production level ment, use of pesticides only in the residue limits for various pesticides in regarding metal contaminants, prescribed manner and for approved farm produce once the food enters in pesticides, aflatoxins and issue of crops, observance of waiting period the food value chain. formalin, and all of this material is prior to harvesting by the cultivators available on FSSAI’s website. “However, the source of presence of etc. among farmers,” reads the letter. pesticides and heavy metals in food Express Group set to acquire 7 properties of Cambay Hotels of Neesa Leisure Ltd. (NLL)-op- in Rajasthan. Express Group of erated Cambay Hotels. Presently, Hotels is awaiting the approval the Express Group of Hotels of the National Company Law owns and operates three premi- Tribunal (NCLT), Ahmedabad um hotel properties in the state, for formally taking over the two in Vadodara and one in reins of Cambay Hotels. Jamnagar. With this acquisition, NLL is currently going through the Express Group adds over 800 the Corporate Insolvency keys to its existing portfolio of Resolution process under the 376 rooms. The new properties Insolvency & Bankruptcy Code are located at Gandhinagar and ujarat’s four-star hotel and the NCLT is expected to Ahmedabad in Gujarat and at chain – Express Group of announce the outcome on the Neemrana, Udaipur and Jaipur GHotels has acquired seven matter, shortly. 24 HRA Today March 2021 HRAWI & HRA- Gujarat meet CM, implore Government tolift night curfew restrictions

embers of the Hotel appealed to Shri Rupani and Restaurant As- ji to consider this de- sociation of Gujarat mand and have assured (HRA-Gujarat) along him about hotels and Mwith the Hotel and Restaurant restaurants maintain- Association of Western India ing utmost diligence in (HRAWI) met with Chief Minister ensuring guests’ health of Gujarat, Vijay Rupani, to bring and safety.” to his attention the dire situation Pradeep Shetty, senior of the hotel and restaurant indus- vice president, HRAWI, try in the State. In the meeting, said, “Since the lock- the associations explained the down was imposed last extremely precarious situation of year, the hotel and restaurant the hospitality industry. Besides lifting the night industry has almost complete- curfew, hotels and restau- Gujarat has witnessed closure of ly collapsed. Restaurants and rants have also requested the over 40 per cent of hospitality hotels are either closing or are Gujarat Government to lift the establishments since the lock- scaling down operations. Even 50 per cent restriction on the down had come into effect. On the New Year Eve celebrations number of people allowed at priority, the industry has pleaded did not bring any respite to the a venue. The associations have to the CM for lifting the night Hospitality industry. The wed- asked the Government to curfew for hotels and restaurants. ding season is here but the night consider allowing hospitality The Associations have requested curfew as well as the cap on the establishments to accommo- that Hospitality establishments number of people allowed at date guests in full capacity. be allowed to remain open after celebration venues has turned 10 pm for another two hours. our hopes and plans upside “Not just the curfew but also The Government has also been down.” the restriction on the number requested to lift the restriction on of guests a hotel or restaurant The Associations have also the capacity of guests permitted can accommodate should pointed out that there has been in a closed venue. now be removed. Limiting the a drastic fall in the number of number of people and the Narendra Somani, president, HRA cases in the State and that it’s number of operational hours Gujarat and executive committee time to normalise business as is majorly denting our busi- member, HRAWI, said, “We are many other States in the country ness. We are effectively being hopeful that the Hon’ble CM will have done. allowed to operate at only 30 consider our plea and lift the cur- “Even generally, people step out per cent of our total capacity. few. With the pandemic almost of their houses only sometime The industry is being pushed under control, hotels and restau- after 7 pm and this gives hotels to the edge and if the curfew rants in State should now be al- and restaurants only a couple of is not lifted, many hotels and lowed to go back to the pre-cur- hours to entertain guests. This is restaurants in the State will few timings. The present 10 pm hurting hotels and restaurants. close down permanently. This deadline is costing the industry a We have requested the Hon’ble will lead to increase in unem- monthly revenue loss of close to CM to consider our plea of al- ployment and also the chanc- Rs.500 crores. Also, the current lowing establishments to remain es of reviving businesses will 50 per cent cap on the number of open until 12 pm and food de- become even more difficult,” people allowed in closed venues livery services to be allowed all concluded Somani. should also be raised. We have night,” added Somani.

March 2021 HRA Today 25 Food Service Establishments should display calorific value against food items: FSSAI he apex food regulator of Further, says the notified regulation the schedule-II of these regula- the country has notified the that Food Service Establishments shall tions, if applicable and information regulations for display of also mention information relating to relating to organic food or ingredi- information in food service food allergens as prescribed under ents, if claimed, for the food items Testablishments that directs for disclo- these regulations, depicted by easy sold by them to consumers upon sure of the calorific value against the to understand symbols and logo request in the form of booklets food items served. FSSAI has said that for veg or non-veg against the food or handouts or on their website the Food Business Operator needs items displayed on the menu cards or and deviation of 25 per cent may to comply with these provisions by boards. be tolerated in case of nutritional January 1, 2022. information declaration. However, these provisions shall not The regulations say that Food Service be applicable to Event Caterers and These regulations also apply on Establishments having Central licence Food Service premises that operate the e-commerce businesses, as or outlets at 10 or more locations for less than 60 days in a calendar they are asked to get the informa- shall mention the calorific value (in year (consecutively or non-consec- tion on nutrition and mandatory kcal per serving and serving size) utively); self-serve condiments that declaration from respective Food against the food items displayed on are free of charge and not listed on Business Operators and provide on the menu cards or boards or booklets. the menu; and special-order items or their website wherever applicable. modified meals and menu items as “Additionally, reference information Also, according to these regula- per customer’s request. on calorie requirements shall also be tions, the nutritional information, displayed clearly and prominently as Besides, the regulations state that ingredients information along an average active adult requires 2,000 the Food Service Establishments shall with health messages should be kcal energy per day, however, calorie also provide nutritional information displayed where food is served in needs may vary”, reads the regulation regarding sugars, added sugar, fat, a manner as may be required and notified by the FSSAI. and dietary fibre along with certain specified by the Food Authority. mandatory declaration prescribed in IHCL opens Taj Skyline in Ahmedabad, Gujarat Skyline is a 315-room contempo- rary luxury hotel offering pano- ramic views of the city’s skyline. The hotel’s design captures the evolving spirit of the city, drawing subtle inspirations from the local design and culture in its interi- ors. In line with its philosophy of raising the bar of the culinary landscape, Taj Skyline introduces Shamiana, the popular all-day diner, to Ahmedabad – its third outpost after Mumbai and Dubai. Guests can also enjoy Pan Asian cuisine at Nonya or relish international and local comfort food at Emperor’s Lounge. Taj Skyline, with its tastefully designed ban- queting and conferencing spaces Indian Hotels Company’s (IHCL) one landmarks in the city. with independent access and of the major brands, Taj, opened its breakaway rooms, is perfect for Strategically located at a comforta- new hotel in Ahmedabad, Gujarat. events and weddings. The hotel ble driving distance from the airport, Soaring over 18 storeys, Taj Sky- also features the signature Jiva important commercial centres as well line is an addition to Ahmedabad’s Spa and a temperature-controlled as Gandhinagar – the state capital, Taj historic and modern architectural indoor swimming pool.

26 HRA Today March 2021 WHO urges governments to promote healthy food in public facilities

ublic settings, such as schools, ensuring that the food served or service policies set nutrition criteria childcare centres, nursing sold in public settings contributes for food served and sold in public homes, hospitals and correc- to healthy diets and saves lives. No settings. These policies increase the tional facilities and all other public funds should be spent on food availability of foods that promote Pcanteens of public institutions, can contributing to unhealthy diets.” healthy diets and/or limit or prohibit play a key role in ensuring people the availability of foods that contrib- Consuming a healthy diet from pre- are provided with healthy food and ute to unhealthy diets. Policies can birth to the last days of life is vital to helping prevent the 8 million annual cover the entire process of purchase, prevent all forms of malnutrition as deaths currently caused by unhealthy provision, distribution, preparation, well as diabetes, cancers and other diets. service, and sale of food to ensure non-communicable diseases (NCDs). each step meets healthy criteria. A new WHO Action framework for The new action framework serves as a developing and implementing public tool for governments to develop, im- A number of countries worldwide food procurement and service policies plement, monitor and evaluate public have already taken steps to promote for a healthy diet aims to increase the food procurement and service poli- healthy diets in public facilities. In availability of healthy food through cies that align with the core principles Brazil, the National School Feeding setting nutrition criteria for food of healthy diets as outlined in existing Programme requires 30 per cent of served and sold in public settings. The WHO recommendations: the budget to be used to purchase action framework also aims to reduce food from family farms, and requires n Limit sodium consumption and preventable diseases and deaths from menus to be based on fresh or mini- ensure that salt is iodized; high consumption of sodium and mally processed foods based on the salt, sugars and fats, particularly trans n Limit the intake of free sugars; region’s sustainability, seasonality fats, and inadequate consumption of and agricultural diversification. To n Shift fat consumption from saturat- whole grains, legumes, vegetables improve the health of children, the ed fats to unsaturated fats; and fruit. Republic of Korea established Green n Eliminate industrially-produced Food Zones that regulate the food Dr Tedros Adhanom Ghebreyesus, trans fats; available within a 200 metre radius WHO Director-General, said, “Public of schools. In these zones business- places that serve the entire commu- n Increase consumption of whole es may not sell food that that falls nity, including our most vulnerable grains, vegetables, fruit, nuts and above a set threshold for calories per populations, must be places where pulses; and ensure the availability of serving, total sugars and saturated healthy diets are promoted not dis- free, safe drinking water. fats. couraged. “Now is the time for gov- Healthy public food procurement and ernments to lead by example through

Pune to host the preliminary round of Young Chef Olympiad 2020

Pune will host the first round of the will be held in India from 28 January the world how to make the world a Sixth season of Young Chef Olympiad to 2nd February 2020 across Delhi, better place for future generations. 2020. The city will host 10 out of the Bangalore, Pune, Goa and Kolkata. It states YCO brings people 55 participating nations. The event The prizes include a cash prize of USD together and one of the biggest will see eminent international chefs 10,000, the Winner’s Trophy and a takeaways of YCO 2020 is that it like Chef Andreas Muller, Chef Andy Gold Toque. will bring young people of the Varma, Karen Anand, Rahul Aker- According to a company release, YCO world on one platform and that kar, Enzo Oliveri and several other 2020 has embraced the theme of sustainability is the theme for YCO judges. The 5-day long competition Sustainability and the world’s biggest 2020. will include three rounds of tough culinary extravaganza aims to show challenges for cheftestants. The event

March 2021 HRA Today 27 Madhya Pradesh signs pact with Kerala to replicate Responsible Tourism. Kerala, MP Tourism ministers exchange MoUs

erala’s famed Responsible (MoU) with the state for implemen- ration under which Kerala will extend Tourism (RT) found another tation of the Kerala model, which a series of services under a 16-point state officially emulating involves local communities and programme. The MoUs were ex- the pioneering initiative, makes tourism a tool for rural devel- changed at a ceremony by the state’s Kas Madhya Pradesh today signed opment. Tourism Minister Shri Kadakampally a Memorandum of Understanding Surendran and his Madhya Pradesh The two states signed a joint decla- counterpart Ms Usha Thakur. Shri Surendran said Responsible Tour- ism is the “only tool for sustainable development of tourism” as it creates better places for people to live in and visit. “RT takes the responsibility of the economic well-being of society. It ensures social and cultural stability besides environmental protection,” he noted, terming the pact with Madhya Pradesh as “another milestone” for Kerala Tourism and its RT Mission. Shri Surendran said Kerala did not have a practical model to follow Tourism Minister Shri Kadakampally Surendran and his Madhya Pradesh counterpart Ms. Usha Thakur exchanging a Memorandum of Understanding (MoU) or replicate when it launched RT. Today, the Mission has more than 20,000 units comprising small-scale entrepreneurs, artists, craftspeople, traditional workers, farmers and other service providers. “They are local communities at the grassroots, linked directly or indirectly with tourism,” he added. “The RT Mission’s projects earned Kerala’s tourist map several micro destinations. It has, during its function since October 2017, generated an income of Rs 35 crores amid disrup- Ms. Usha Thakur, Minister for Tourism, Madhya Pradesh, speaking at the MoU signing ceremony for tions owing to Nipah, two floods and implementing Kerala’s Responsible Tourism (RT) model in Madhya Pradesh. now Covid -19.” Ms Thakur said she was overwhelmed by the way the tradition, culture and heritage of Kerala is being preserved here. She pointed out that with the help of RT Mission of Kerala, the rustic beauty, life and heritage of Madhya Pradesh could be highlighted on the world tourism map. “There are several tribes like Bhil, Sahariya and Gond living in our state, and we want to showcase their traditional value, attire and food habits Tourism Minister Shri Kadakampally Surendran speaking at the function for exchanging an MoU with to the entire country and outside Madhya Pradesh for implementing Kerala’s Responsible Tourism. word with Kerala’s assistance. India is

28 HRA Today March 2021 a country of villages and its soul lies Rupeshkumar said Madhya Pradesh will tour different parts of Kerala to in the villages. We want to show it to can become a champion in RT sector gather first-hand knowledge about the world with your cooperation, she with the support of Kerala, which RT in the state. added.” has already set a model in RT in the Today’s MoU entrusts Kerala RT world. Kerala Tourism Secretary Smt Rani Mission with the task of imple- George said the success of RT in Ms Sonia Meena, Deputy Secretary menting RT projects in Madhya Kerala has always been the public and Additional Managing Director of Pradesh in ways that suit that state. and private partnership. “Community Madhya Pradesh Tourism Board, gave Kerala will help Madhya Pradesh should be benefitted and empowered a presentation on the proposed RT chart its RT masterplan, ready the through RT. So it’s high time other activities in the central Indian state. human resources to implement the states thought about embracing RT,” project, conduct training projects, Shri Krishna Teja, MD, Kerala Tourism she said, adding that a team from list the criteria for the formation of Development Corporation (KTDC); Kerala will be visiting Madhya Pradesh district tourism promotion coun- Dr Reena K S, ward councillor; Shri as part of this collaboration. cils, locate sustained tourism pro- Manoj Kumar Singh, Director, Madhya jects so as to carry out RT projects, Kerala Tourism Director Shri P Bala Pradesh Tourism Board; Shri Baby formulate social and economic se- Kiran, welcoming the gathering, said Mathew Somatheeram, President, curity measures, help in gradation the MoU with Madhya Pradesh marks Kerala Travel Mart Society (KTM) and of hotels, resorts and homestays, a new progress for Kerala in RT sec- Senior Vice President of IATO Shri form tourism clubs and restrooms tor. Kerala can also learn a lot from EM Najeeb also attended. In the next on lines of Kerala’s RT. Madhya Pradesh. one week, a 13-member team from Bhopal, led by Minister Smt Thakur Kerala RT Mission coordinator Shri K Mumbai restaurants welcome move to stay open till 1 am, say it will improve sales

he Maharashtra Government has issued a directive Tannouncing an extension for operational timings for restaurants and shops, where the restaurants can be operational till1 am. The move is being welcomed by the city’s hotel and restaurant industry as a sign of going back to normalcy. Pradeep Shetty, Sr Vice President, Hotel and Restaurant Association Of Western India (HRA- WI) has said, “We are absolutely thrilled with the Maharashtra Government’s deci- 9.30 pm max to ensure they have a a most welcome move as it has the sion. The extension will definitely be a table and the last order is taken latest potential to generate anywhere be- boost for businesses and will encour- by 10.30 pm. With the hospitality tween Rs.50 Cr to Rs.75 Cr revenue age several restaurants to re-open industry in grave losses, we had been per day for the industry.” Industry which have continued to remain shut pleading with the Government to re- leaders have hailed the move of since the lockdown. At present, diners lax the timings for restaurants. This is the Maharashtra government. have to be at the restaurant before

March 2021 HRA Today 29 Changes in law on cigarettes, other tobacco products to impact F&B sector: NRA

The proposed licensing requirement will further add to the red tape which goes against the avowed policy of the government, he added. “The proposed amendments to COTPA will inconvenience our consumers, thus hurting the consumer sentiments, which will have a direct bearing on our business. We cannot afford this,” Katriar said. While restaurants can regulate the sale of tobacco products, it will be incorrect to hold a restaurant man- ndustry body NRAI has urged “While we understand the health agement responsible if an individual Health Minister Harsh Vardhan concerns arising out of smoking and guest lights a cigarette in violation of the rules. The proposed fines are to consider its viewpoints on understand Government’s efforts to the proposed amendments to also very significant and seem dis- contain smoking habits, we as an Ithe Cigarettes And Other Tobac- proportionate for the nature of the industry that has an annual turnover co Products Act (COTPA), 2003, as offence, he added. of approximately Rs 4 lakh crore and it would directly impact the food The amendment to COTPA pro- provides direct employment to over and beverage sector. The proposed posed by the Ministry of Health amendments will not only hugely 7 million Indians, are also hugely disallows retail sale of loose sticks of inconvenience the consumers but concerned about the impact of this cigarettes, prohibits sale of tobacco will also adversely impact the overall decision on our business at a time products to persons below 21 years, consumer sentiments, the National when we are fighting a grim battle to put controls on in-shop advertising Restaurant Association of India (NRAI) eke out a mere survival for ourselves,” and promotion, amongst others. said in a statement. NRAI President Anurag Katriar said. National Restaurant Authority writes to Finance Minister, seeks ‘immediate’ relief measures ood services industry body unilateral decision-making on listing balance operating at a much-re- NRAI has sought an equitable and year-round platform driven duced capacity, approximately e-commerce policy, multi-lay- discounts.” The letter said aggrega- three million jobs have already ered GST structure, liquidity tors and market place owners are been extinguished. Fthrough banks and other financial following “opaque algorithms”. NRAI The industry body, which repre- institutions with low collateral, lower said the food services sector has been sents over five lakh restaurants and interest rates and minimum morato- “one of the most adversely impact- bars, said the current single rate of rium of six months in the upcoming ed” sectors during the pandemic. GST at 5% and rollback of input tax budget. “With an erstwhile annual turnover credit has put additional burden of approximately Rs 4 lakh crore Reviving concerns over policies on operating costs for the already and providing direct employment to adopted by e-commerce aggre- stressed sector and increased over 7 million Indians, the restaurant gators, the NRAI said in a letter capital outflow on new projects by industry today is in a very precarious addressed to Finance Minister almost 20%. It said a multi-layered situation, fighting a grim battle for its Nirmala Sitharaman that “Our GST structure will improve col- survival,” the letter states. NRAI pres- primary concerns are around the lections and bring in fresh invest- ident Anurag Katriar said with almost lack of data sharing by aggregators, ments to the industry. 30% of restaurants shut down and the

30 HRA Today March 2021 March 2021 HRA Today 31 APPOINTMENTS

Having commenced her career The new assignment is in with one of the leading luxury addition to Thomas Abraham’s hotel chains of India, Thapliyal role of AVP for Hyatt Hotels, brings with her a decade of Central India. Thomas brings housekeeping experience. She 27 years of experience in the has ably led a large house- hospitality industry and has keeping taskforce in her past. spent over 13 of those years Thapliyal’s skill and detail with Hyatt. He moves to Hyatt to attention over the years Regency Pune from the iconic Devina Thapliyal garnered through her roles Thomas Abraham Park Hyatt Hyderabad, in the with varied luxury properties same capacity, to guide the Director of House- has seen her rise through the General Manager hotel to similar stature. Thom- keeping ranks to her current leadership Hyatt Regency Pune & as started his hospitality jour- The St. Regis Mumbai position. Her most recent role Residences ney with the Oberoi Hotels, was as part of the pre-opening Mumbai as Assistant Banquet team of one of the largest JW Manager soon after he com- Marriott Hotels, JW Marriott pleted his Diploma in Hotel Mumbai.Having graduated Management in 1992 from the from the prestigious Oberoi prestigious Les Roches, Swit- School of Management, she zerland. Thomas has played started her role in housekeep- an integral part in bringing ing with The Oberoi, New Delhi stability to the operations, & Gurgaon followed by a stint enhancing service and product at the Vivanta by Taj Ambas- efficiency and establishing sador, New Delhi before her the objectives and policies for foray into Marriott Internation- some of the flagship Hotels al with the JW Marriott brand. around the country.

32 HRA Today March 2021 Deep Preet Bindra, has rich and In her new role Nikita Das will diverse experience panning take charge of overseeing over 17 years in the hospitality Marketing Communications and services sector. Bindra has for Grand Hyatt Mumbai Hotel worked in different capacities & Residences, Andaz Delhi, at different hospitality brands Hyatt Regency Kolkata, Hyatt including some of Marriott’s Regency Chennai, Hyatt Re- premium properties such as gency Lucknow, Hyatt Regency JW Marriott at Aerocity in New Ahmedabad, Hyatt Raipur Delhi and Marriott Whitefield Nikita Das and Hyatt Place Hampi. She Deep Preet Bindra in Bengaluru. His multi-dimen- has been associated with the sional experience in different Cluster Director of Marketing Communications & General Manager roles in Marriott International Marketing Advertising industry for over Courtyard by Marriott, and other brands, has helped Hyatt Hotels a decade now and brings with Ahmedabad (Ram- him carve a niche in bring- her insightful learning and devnagar) ing about operational excel- experience gained across na- lence. Bindra is an alumnus tional and international brands. of Delhi University and has Das began her career with pursued post-graduation in Ogilvy advertising in Mumbai business management from in 2009 as an Assistance Ac- Indraprastha University. count Executive. Her hospitality career started as Marketing Executive for IHCL hotels – The Taj Palace, New Delhi followed by a cluster role for Marketing Mukherjee brings with him and Public Relations at Mar- over 12+ years of rich and riott International, Bangalore varied experience in sales until recently. and marketing. Mukherjee holds strong sales and revenue management skills and a thorough knowledge of the hospitality market. Prior to this, he has worked with reputed brands such as Crowne Plaza Sudeep Mukherjee Kathmandu Soaltee (IHG Pvt Ltd), Grand Mercure Bangalore ‘Market Director of Sales (Accor Hotels Pvt Ltd), Marriott The newly opened hotel is Sayaji Hotel Indore Hotels India Pvt Ltd, ITC Limit- Marriott International’s sixth ed – Hotels Division and many property in Ahmedabad. more. Rathore brings to the new property, a rich and diverse experience in hospitality sector spanning over 17 years. An alumnus of Institute of Hotel Management in Jaipur, Dev Thakur has 15+ years of Jitendra began his career Jitendra Singh experience in world’s finest hos- at Oberoi Rajvilas, Jaipur in Rathore pitality brands. He brings to the October 2003. Prior to being table, his expertise in fast paced Executive Chef part of the pre-opening team environment and high volume at Courtyard by Marriott, SBR, Courtyard by Marri- operations with multiple styles of Jitendra was the executive ott, Sindhu Bhawan service and has a long exposure chef at Courtyard by Marriott, Road, Ahmedabad to food & beverage operations Raipur. He has also worked of luxury hotels, destination re- in various capacities with sorts, upscale & midscale hotels. various properties of national Dev Thakur Prior to this, he was associated and international hospitality with multinational chains, such Director of Food & brands, including Taj Ram- as Marriott International, The Beverages bagh Palace, Jaipur; Hyatt Leela Palaces, Hotels & Resorts Regency, Pune; Hyatt Palace Sayaji Hotel Indore Hyatt International, Hilton Hotels Goa and The Claridges Hotel and Accor Hotels in India. Surajkund, Delhi-NCR.

March 2021 HRA Today 33 THE LAST LEAF

Revival of the Hospitality Sector

he various stakeholders of the hospitality sector are pinning much hopes on the expected support from the central and the respective State governments for survival and Trevival of Indian Travel, Tourism and Hotel Industry. Though the sector has been showing clear signs of a revival, the pace of the revival is not at all com- mensurate with the magnitude of the issue and the actual requirement caused by an year long virtual suspension of activities. The current scenario calls for urgent steps to boost demand through special promotional campaigns and policy interventions. FICCI Tourism Committee members have urged the government to create a promotional campaign for PIOs and NRIs such as ‘Return to your Roots’. Such campaigns could certainly make a visible impact on the scene. The situation warrants a relook at convenient policies and procedures for MICE operations which constitute a chunk of the hospitality business. Ho- tels expect permission to host all kinds of banquets and conference strictly following the Covid proto- col and other related regulations so that they could earn some revenue in a context where other sources of business have significantly dried up. Much depends on the revival of the travel and tourism segment. The movements in this sector have a ripple effect causing a resurgence of the other SIJI NAIR associated segments of the hospitality sector. The Managing Editor industry anxiously looks forward to a conducive cli- mate which sees opening up of the travel and tourism segment. Staycation is seen as an emerging trend where peo- email: [email protected] ple stay at luxurious hotels to revive themselves of facebook.com/sijicn stress in a peaceful getaway. To cater to such needs, twitter.com/sijicn some major hotel chains are seen to introduce staycation offers where guests can choose from a host linkedin.com/in/siji-nair of curated experiences, within the hotel. Similar M +91 9947733339/9995139933 moves would certainly go a long way in bringing in the much needed revival of the hospitality sector.

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