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FY2021 Annual Business Plan

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FY2021 Annual Business Plan FY 2021 Annual Business Plan October 1, 2020 to September 30, 2021 San Antonio, Texas VIAINFO.NET (This page intentionally left blank) FY21 ANNUAL BUSINESS PLAN OCTOBER 1, 2020 – SEPTEMBER 30, 2021 Annual Budget and Five-Year Financial and Capital Plan VIA METROPOLITAN TRANSIT SAN ANTONIO, TEXAS (This page intentionally left blank) Our Mission Statement VIA provides regional multimodal transportation options that connect our community to opportunity, support economic vitality, and enhance quality of life throughout the region. i Government Finance Officers Association of the United States and Canada (GFOA) presented a Distinguished Budget Presentation Award to VIA Metropolitan Transit, Texas, for its Annual Budget for the fiscal year beginning October 1, 2019 (fiscal year 2020). In order to receive this award, a governmental unit must publish a budget document that meets program criteria as a policy document, as a financial plan, as an operations guide, and as a communications device. This award is valid for a period of one year only. We believe our current budget continues to conform to program requirements, and we are submitting it to GFOA to determine its eligibility for another award. ii TABLE OF CONTENTS Page Introduction Transmittal Letter ............................................................................................................. 1 FY20: A Year in Review .................................................................................................. 5 FY21: Retaining and Returning Ridership and Delivering “Keep SA Moving Plan” ........ 10 FY21: Budget Big Picture ................................................................................................ 13 Format of the Budget Document ...................................................................................... 22 Budget Overview The Community VIA Metropolitan Transit Serves ............................................................ 25 VIA Metropolitan Transit Budget Process ........................................................................ 33 Budget Schedule .............................................................................................................. 34 Budget Amendment Process ........................................................................................... 34 Budget Assumptions ........................................................................................................ 34 Financial Policies ............................................................................................................. 36 Debt ................................................................................................................................. 38 Appropriations .................................................................................................................. 38 Net Position ...................................................................................................................... 38 Financial Overview Introduction to Financial Overview ................................................................................... 41 Operating Budget Summary ............................................................................................ 43 Service Statistics .............................................................................................................. 44 Service Level Summary Hours ........................................................................................ 45 Service Level Summary Miles .......................................................................................... 46 Service Level Summary Passengers ............................................................................... 47 Revenue Summary .......................................................................................................... 49 Expense Summary ........................................................................................................... 53 Authorized Positions, Labor and Non-Labor Budget by Category Summary ................... 58 Expense Summary by Account ........................................................................................ 60 Cost Center Detail Analysis ............................................................................................. 63 Line Service ..................................................................................................................... 65 Special Event Service ...................................................................................................... 66 Charter Service ................................................................................................................ 66 Disaster Relief Service ..................................................................................................... 66 VIAtrans Service .............................................................................................................. 67 VIA Link Service ............................................................................................................... 68 Contract Service .............................................................................................................. 68 Vanpool Service ............................................................................................................... 68 Real Estate Development Cost Center ............................................................................ 68 Business Development and Planning Cost Center .......................................................... 69 Fringe Cost Center ........................................................................................................... 69 Indirect Cost Center ......................................................................................................... 69 Cost Allocation Plan ......................................................................................................... 70 Personnel Summary ........................................................................................................ 73 Personnel Add and Deletes ............................................................................................. 75 Agency Organization Chart .............................................................................................. 80 iii Operating Detail by Group/Division/Department Introduction to Detail by Division ...................................................................................... 83 VIA FY2021 Goals and Strategies ................................................................................. 85 General and Administrative .............................................................................................. 88 Audit ................................................................................................................................ 89 Legal ................................................................................................................................ 90 Diversity and Federal Compliance ................................................................................... 91 Public Engagement Group ............................................................................................... 93 Marketing and Promotions .......................................................................................... 95 Communications.......................................................................................................... 96 Government and Community Relations ...................................................................... 97 Customer Experience and Sales ................................................................................. 98 Transportation .................................................................................................................. 99 Bus Service Departments............................................................................................ 99 ADA & Accessible Services ......................................................................................... 101 Paratransit Operations ................................................................................................ 101 Fiscal Management .......................................................................................................... 102 Human Resources ........................................................................................................... 103 Technology and Innovation .............................................................................................. 104 Procurement .................................................................................................................... 105 Safety, Training and System Security .............................................................................. 106 Fleet & Facilities ............................................................................................................... 107 Planning & Development Group ...................................................................................... 109 Capital and Service Planning Division ......................................................................... 111 Capital Programs......................................................................................................... 113 Division Expense Summary Operating Expense by Group/Division Summary ............................................................ 115 Administration .................................................................................................................
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