CTQS's Company Profile

Who Is CTQS?

The International Center for Training and Quality of Services (CTQS) is one of the leading companies for support and development of institutions, in the areas of training, capacity building, consultancy, establishing quality management systems, and qualification for accreditation, according to the most updated standards of excellence and global certification.

CTQS was established in 2009 as an academic center that recruits a selection of the most prominent experts specialized in providing technical and administrative support, necessary to empower the educational, and industrial institutions, as well as other service institutions to ensure effective implementation of management and operating systems to enable them to provide services of the highest quality, according to the integrated systems of Quality Management. CTQS is an ISO (9001/2008) Certified Center since 2010.

CTQS services focuses on the qualification of, through technical support, service institutitons and other productive institutions to improve the skills of theiremployees, to achieve accreditation according to local, regional and global standards. CTQS also collaborates with a number of international bodies to make benefit from their expertise in this area.

In addition, CTQS provides training programs for the development of human resources, and developing educational, health, industrial and service institutions, in order to enhance and upgrade their capabilities and to provide them with a competitive edge in their respective fields.

CTQS’s Vision

Our vision is to be the leading International center for support and development of multi-facet institutions, in the areas of training, consultancy and qualification for accreditation, according to the most updated standards of excellence and International certification.

CTQS’s Mission

Our mission is the effective and distinguished participation in building institutional capacity and developing human resources for educational, health, industrial and service institutions in general, and supporting institutions operating in these respective fields on setting and executing quality management systems in accordance with local, regional and International accreditation standards.

CTQS's Quality Policy

CTQS has been assessed & awarded the ISO 9001:2008 for providing accredited training service in the field of education & quality, providing consultancy services in human resources management , financing management & Re-engineering from IQC international quality consultants.

CTQS’s Objectives

Our objective is to provide our clients with services which "Exceeds his Expectations" in order to retain the clients as permanent client by providing "Value Added" services to meet & exceed their needs.

CTQS services and key expertise includes:

• Implementation of training, development and consultation projects for the educational, industrial public and private sectors. • Provision of technical, industrial, managerial, administrative, quality assurance, health, IT services • Organization of both local and international conferences, seminar, symposia and workshops. These services are available to all sectors, in Egypt and abroad. • Providing technical assistance to organizations, to establish Quality Management Systems, both locally, Nationally, and regionally to obtain the highest local and international certification in collaboration with various international bodies.

CTQS’s Approach is based on the following Principles:

• Innovation and creativity. • Continuous improvement. • Continuous concern for our experts and employees. • Protecting the rights of stakeholders. • Respect for competitors. • Credibility, transparency and scientific integrity. • Teamwork spirit. • Continuous upgrade of the Centre work team. • Prioritizing customers’ interests. • Servicing client after achieving task. • Team work spirit in working with customers. • Seeking support of local and global expertise. • Attention to knowledge and best practices

CTQS's Approach & Methodology in Providing its Products and Services:

The International Center for Training and Quality of Services (CTQS) established as an academic center that recruits a selection of the most prominent experts specialized in providing technical and administrative support, necessary to empower the educational, health and industrial institutions, as well as other service institutions to ensure effective implementation of management and operating systems to enable them to provide services of the highest quality, according to the integrated systems of Quality Management.

The center’s services focuses on the qualification of other educational, service and other productive institutions, to achieve accreditation according to local, regional and global

standards. The center also collaborates with a number of international bodies to make benefit from their expertise in this area.

In addition, the center provides training programs for the development of human resources, and developing educational, health and industrial institutions, in order to enhance and upgrade their capabilities and to provide them with a competitive edge in their respective fields.

CTQS’s Team & Organizational Structure

Internally, CTQS is operating and performing those managerial solutions through its Business units that are continuously leading the team towards the Company’s overall Vision and Mission.

The professional work is led by Dr. Samy Ezzat , the chairman of the board, and is run by or group of personnel who have special experiences in the field of Training and human resources development.

The permanent personal working at CTQS is more than 25 full time professionals and 30 part times, in cooperation with professional Training experts’ network exceeding 150 CTQS’s Team Photo: CTQS’s Facilities and Location Potentialities of the center The centre is comprised of one floor on 340 m2 approximately in fifth settlement where the Access to the centre is available from all the greater Cairo areas.

The centre has 2 training conditioned rooms, furnished with the latest apparatus and electronic networks. - Room No. 1, capacity for 30individuals - Room No. 2, capacity for 30 individuals

The work inside the centre is run by the latest equipment & programs, via internal Communication network, which includes 13 modern computer sets. Large network of experts, practitioners who have experiences in all fields of training, Consultancy and qualification for accreditation.

Address: Villa No. 50, Second District Fifth Settlement, New Cairo Egypt Tel: 0020225646343 Fax: 0020225646343 Mob: 00201099999732 Mob: 00201063789962 E-mail: [email protected] Website: www.CTQS.org

CTQS’s Track Record

List of Conferences organized and implemented by CTQS in Education Sector

Speakers Conference Date Type of Education Conference Title Nationality and Venue experience Educairo’15 29-31 Egyptian, Finnish, Ramses Hilton Pre-University “Pre-University March, Japanese and Hotel, Tahrir, Education Education 2015 Malysian Cairo Development” Edutechcairo’15 “International, Egyptian, Finnish, Maritim Joli Regional and Local Italian, 5-7 Ville, Sharm El- Technical Education Experiences in Netherlands, Dec., 2015 Sheikh, South Developing Chinese and Sinai Technical Education Germany and Training”

19 Higher Education, Ramsis Hilton Oct., 2016 Pre-University “Investing in Quality Egyptian Hotel, Tahrir, (one-day Education and Education” Cairo conference) Technical Education

List of Training programs organized and implemented by CTQS in Education Sector

Type of No. Educati Program Title Beneficiary Institution Participants Location on Higher Institute of Al- Higher Academic Standards Engineernig and Faculty staff Tagamouh 1 Educati and Academic Technology, New Cairo memebers Al-Khamis, on Programs Academy New Cairo Higher Couse specification Al-Zawya University, Faculty staff Al-Zawya, 2 Educati and program Lybia memebers Lybia on specification design Higher Couse specification Faculty staff Trablus, 3 Educati and program Trablus University memebers Lybia on specification design Prince Sultan College Higher Strategic planning in for Administation and Faculty staff Abha, Saudi 4 Educati Educational Tourism, Abha, Saudi memebers Arabia on Institutions Arabia Internal Quality Higher Assurance System in Faculty staff Al-Basra, 5 Educati Al-Basra University Educational memebers Iraque on Institutitons Annual self evaluation Higher report in higher Al-Gouf University, Al- Faculty staff Al-Gouf, 6 Educati education Gouf, Saudi Arabia memebers Saudi Arabia on institutitons

Annual self evaluation Ibn-Rushd College for Higher report in higher Administation and Faculty staff Abha, Saudi 7 Educati education Tourism, Abha, Saudi memebers Arabia on institutitons Arabia Certified quality Faculty staff manager in higher Higher Ain Shmas, Banha, memebers education 8 Educati Zagazig and Helwan from Cairo institutitons on Universitites different (Professional Universities Diploma)

Type of No. Educati Program Title Beneficiary Institution Participants Location on Certified quality manager in higher Quality Higher education Takreet University, Managrs at 9 Educati Iraque institutitons Takreet, Iraque the on (Professional University Diploma) Certified quality manager in higher Higher AlZawya Universty, education Quality 10 Educati Lybia and Khartoum Lybia institutitons Managers on University, Sudan (Professional Diploma) Qaulity Higher Managers Internationally Different Egyptitan 11 Educati from Cairo Certified Trainer (ICT) Universities on different Universities Certified Quality Higher Manager Egyptian Chinese Quality Nasr City, 12 Educati (Professional University Managers Cairo on Diploma) Higher Quality of Health Care Egyptian Chinese Quality Nasr City, 13 Educati (Professional University Managers Cairo on Diploma)

Six-Sigma in Quality in Higher Healthcare Egyptian Chinese Quality Nasr City, 14 Educati (Professional University Managers Cairo on Diploma) Pre- Academic Univers (Teachers) Cairo International New Cairo, 15 ity Quality for All and non- School, Nasr City, Cairo Cairo Educati academic on staff Pre- How to establish a Teachers Univers training and quality Cairo International and Nasr City, 16 ity assurance unit in School, Nasr City, Cairo Administrati Cairo Educati schools on Staff on Pre- How to establish a Teachers Al- Univers Cairo Modern training and quality and Tagamouh 17 ity International School, assurance unit in Administrati Al-Khamis, Educati New Cairo City, Cairo schools on Staff New Cairo on Pre- Teachers Univers Establishment of Al-Wadi International and Nabarough, 18 ity quality assurance Schools, Mansoura Administrati Mansoura Educati system in schools on Staff on Pre- Teachers Univers School Accreditation Cairo International and Nasr City, 19 ity Standards School Administrati Cairo Educati on Staff on Quality Pre- officers, Al- Univers How to prepare the Cairo Modern Teachers Tagamouh 20 ity school annual self International School, and Al-Awal, Educati evaluation study New Cairo City, Cairo Administrati New Cairo on on Staff

List of Training programs organized and implemented by CTQS for Service and Industrial Sectors

No. Programme Title Company / Instiution 1. Supervisory & leadership skills Royal Cermica Company-ElObour City 2. Performance balanced scorecard Pack Tech - Maadi Asfour For Mining & Refractories - El 3. skills of effective manager tebin Asfour For Mining & Refractories - El 4. lean manufacturing & management tebin Al Mansour Automotive Egypt (6TH OF 5. How to manage your boss at work October) Al Mansour Automotive Egypt (6TH OF 6. Negotiation skills October) Al Mansour Automotive Egypt (6TH OF 7. Emotional Intelligence skills October) Al Mansour Automotive Egypt (6TH OF 8. Team building skills October) Al Mansour Automotive Egypt (6TH OF 9. Effective Communication Skills October) 10. Internal Audit of Quality systems Rich Home company - ElObour City 11. Quality for all Cairo international schools- naser city Establishing an Effective quality assurance 12. Najran university- Saudi Arabia system The effective participation of the students in Misr international unvirsity -Ismailia 13. the quality systems Road Asfour For Mining & Refractories - El 14. Quality concepts and ISO standards tebin 15. Statistical methods of Quality control Cairo university 16. Statistical methods of Quality control Ain shams university 17. Peer- review of quality system University of Hail -- Saudi Arabia The effective implementation of quality 18. Security college- United Arab Emirates assurance standards Strategic planning in the Higher Education Prince sultan collage in Abha - Saudi 19. institutions Arabia Strategic planning in contemporary industrial 20. Petrochemicals holding company- Tripoli institutions 21. Middle management preparation National Guard – Kuwait

Arabic Language for non-Arabic Speakers, 22. Ministry of Foreign Affairs, Egypt Students form Kazan and Tajakistan, Russia 23. Program and course specification Tripoli University, Lybia 24. Accountants for non-Accountants AlWadi AlGadeed for Mining Strategic Planning in contemporary 25. AlEnmaa Company Institutions 26. Supervisory Skills Development AlSafa WalMarwa Company Al Mansour Automotive Egypt (6TH OF 27. Training Assessment and Impact Assessment October) Health and Safety according to ISO 28. Edu-Tech company 18001/2007 OHSAS 29. Project Management Pack Tech company 30. Personal Quality Misr for Electronics company 31. Social Perception Misr for Electronics company Managerial Competencies and Leadership 32. Misr for Electronics company Style 33. Stress Management at Work Misr for Electronics company 34. Time Management Misr for Electronics company 35. Negotiation Skills Misr for Electronics company 36. Sales Management Misr for Electronics company 37. Professional Salesman Gas Tech Company 38. Security, Health and Safety AlWadi AlGadid Company 39. Financial Planning and Analysis Misr for Electronics company Managerial competencies for executive 40. Ministry of Tourism Secretary Self Assessment in Higher Education 41. Saudi Arabia Institutions 42. Certified Quality Manager in Higher Education Saudi Arabia 43. Electronic Archives Ministry of Tourism

No. Programme Title Company / Instiution 44. Effective Marketing White Whale Company 45. Executive Secretary Ministry of Tourism Posititve nad Negative Habits in Work 46. Suez Canal Authority Environment 47. Intellectual Maps AlSaeid Academy 48. Neuro-Linguistic programs (NLP) AlSaeid Academy 49. Time Management AlSaeid Academy 50. Team Building AlSaeid Academy

51. Report Writing Skills AlSaeid Academy 52. Effective Presentation Skills AlSaeid Academy 53. Principles of Entrepreneurship GITTC, Alexandria University 54. Marketing Plan GITTC, Alexandria University 55. 6-Sigma Diploma Egyptian-Chinese University in Cairo 56. First Aid Dakahlia Company 57. Project Management GITTC, Alexandria University 58. Reorganization Suez Canal Authority 59. Customer Service Suez Canal Authority 60. Planning Skills AlSaeid Company 61. Electronic Secretary Ministry of Tourism Report Writing and Meeting Agenda 62. Ministry of Tourism Preparation 63. Time management and Stress management Ministry of Tourism

List of CTQS activities in Establishing a Quality Assurance System to Qualify Educational Institutions for Accreditation According to NAQAAE Accreditation Standards

No. Type of Education Institution Location Misr-Ismaelia Road, 1 Higher Education Misr International University Cairo Higher Institute for Engineering 2 Higher Education Tamouh, Giza and Technology Higher Institute for Information Al-Tagamouh Al- 3 Higher Education Technology and Computer Khamis, New Cairo Sciences Higher Institute of Al-Tagamouh Al- 4 Higher Education Administrative Sciences and Khamis, New Cairo Foreign Trade Higher Institute for Engineering Al-Tagamouh Al- 5 Higher Education and Technology Khamis, New Cairo Higher Institute for Applied Al-Tagamouh Al- 6 Higher Education Arts Khamis, New Cairo Al-Sherouk City, 7 Higher Education French University in Cairo New Cairo Prince Sultan College for 8 Higher Education Abha, Saudi Arabia Administration and Tourism

Pre-University Education Nasr City, 9 Cairo International School (Schools) Cairo Pre-University Education Cairo Modern International Al-Tagamouh Al-Awal, 10 (Schools) School New Cairo Pre-University Education Nabarough, 11 Al-Wadi International School (Schools) Mansoura Public Training Service

CTQS conducted approximately 250 Training Programs within its Annual Training Plan since 2010 until 2016 for participants in Egypt & Arab countries.

CTQS provides Training Programs for various levels Starting from the Operation Level to Top Management Programs for the following topics:

Executive Development Program for Top Management Personnel.

• Middle Management Skills Program. • Developing Employees Skills in the areas of Human Resource Training. • Developing Employees Skills in the financial areas. • Developing Secretarial Skills. • Developing Employees Skills in the areas of Sales & Marketing. • Developing Employees Skills in the areas of Security areas. • Developing Employees Skills in the areas of Public Relations. • Developing Employees Skills in the areas of Management Information Systems.

And it also provides Training Programs for Educational Personnel including (university leaders-university staff members - school leaders –school teachers ) in the following areas :

• Developing leadership skills in the areas of leadership, quality management and accreditation • Development of teachers skills in the areas of interactive education quality standards and accreditation • Developing school employees skills in the areas of public relations, information systems and HR training

Projects funded by international and local bodies

1- Training Based Employment Project

In cooperation with Alexandria University (Grant, Innovation and Technology Transfer Center) Funded by the European Union (EU) and the German Development Agency (GIZ) The project is funded by the European Union, the German Aid Agency (GIZ) through the Grant, Innovation and Technology Transfer Center at Alexandria University (GITTC) during the period from 11/10/2014 to 06/15/2015, where the project was implemented in the informal areas in the following governorate Giza (Warraq Al Arab, Gold Island) Cairo (Ain Shams, Ezbet El Nasr) This project aims to raise the awareness of young people in the targeted areas of the importance of work, as well as improving the personal and practical skills of young people to meet the needs of the industry to facilitate their entry into the labor market. The project also . aims to provide job opportunities for young people looking for work During this project, 740 young people of both sexes were trained, with a total of 40 training programs and a total of 172 training days, where the coordinators from CTQ Company (20 coordinators) fully coordinated training programs in terms of (booking training rooms and equipping them with appropriate training aids and recording programs photographically and recording Video and making the necessary arrangements for the break, as well as all the arrangements for trainers and preparing the training material, and the company, through the training coordinators, contacted the trainees in the aforementioned areas and determined the training schedules A daily follow-up and evaluation of the performance of all programs has been done, as well as a final evaluation and preparation of a report for each training program in addition to a final report for the project. In addition, all stages of the project were documented from its inception to completion.

The training programs for the project included the following 1-Interpersonal skills. 2-Occupational safety and health. 3-Customer service 4-Security of installations 5-Health care service providers 6-Tailoring skills (sewing) 7-Hair styling skills 8-Community education . 9-The art of driving cars . 10-Computer maintenancw 11-Health education . 12. First aid

Project to stimulate innovation and entrepreneurship: (Empowering Innovation & Entrepreneurship For Development Projec) In cooperation with Alexandria University (Grant, Innovation and Technology Transfer Center) Funded by the European Union (EU) and the German Development Agency (GIZ): The project is funded by the European Union (GIZ) through the Grant, Innovation and Technology Transfer Center at Alexandria University (GITTC) during the period from 11/10/2014 to 3/23/2015, where the project was implemented in the informal areas in the following governorates : : Giza (Warraq Al Arab, Gold Island) Cairo (Ain Shams, Ezbet El Nasr)

This project aims to qualify young people and enable them to establish a small or micro enterprise and manage business units. During this project, 1248 youths of both sexes were trained, with a total of 63 training programs and a total of 252 training days, where the coordinators from CTQ (20 coordinators) fully coordinated the training programs in terms of (booking training rooms and equipping them with appropriate training aids and filming programs Photocopying, video recording, making the necessary arrangements for the break, as well as all the arrangements for trainers and preparing the training material. The company, through the training coordinators, contacted the trainees in the aforementioned areas and set the training schedules. A daily follow-up and evaluation of the performance of all programs has been done, as well as a final evaluation and preparation of a report for each training program in addition to a final report for the project. In addition, all stages of the project were documented from its inception to completion. The training programs for the project included the following: 1 .Principles of entrepreneurship 2 .Marketing plans 3. Project management

3 .Implementing the project "organizing training courses, workshops and meetings for technical education and vocational training institutions in Egypt" In cooperation with the TVET II Reform Support Program And funded by the European Union (EU) and the Egyptian government A project for organizing training courses, workshops and meetings for technical education and vocational training institutions in Egypt funded by the European Union (EU) and the Egyptian government (Ref.: TVET II / 04 / SER / EG) The number of trainees in this project ranges between 2300-2250 trainees in the field of capacity building and 750-720 trainees in information technology, so the total number of

trainees is 3050-2970 trainees. This project includes all components of the TVET II project, which include: Quality Assurance component Capacity Building component Curriculum Development component Dual Learning component

The training programs included: 1 .Preparing trainers of trainers (TOT) 2 .Preparing computer trainers 3 .Training of quality managers in technical education schools 4 .Modern management skills 5 .Active Learning Strategies 6 .Evaluation and follow-up of training 7 .Tasks and responsibilities of training coordinators in technical education schools 8 .Maintenance of knitting machines 9 .Curriculum development skills 10 .DACUM car technician. All training courses have been organized in all governorates of Egypt (27 governorates) and all logistical arrangements have been made to ensure that the training courses are fully implemented in accordance with the quality standards of training operations, and all publications have been made (Quality Manual Part One and Part Two, Trainer's Guide and Trainee's Guide) And clarification aids (banners - roll up - and ...... etc.) for all training programs.

4 .Implementation of the training of trainers project (TOT) for the Arab Council for Childhood and Development in Cairo (Towards a safe environment to protect the Arab child with disabilities from abuse) A workshop to prepare trainers (TOT) was held, organized and implemented with funding from the Arab Council for Childhood and Development in Cairo, where 130 trainees from 15 Arab countries were trained who deal with children with disabilities for a period of 21 training days. This project aims at preparing qualified trainers who are qualified to undertake the task of developing the knowledge and skills of workers in institutions for rehabilitation of children with disabilities in order to support them in carrying out their roles in protecting these children from abuse and abuse and spreading the culture of support for them.

The contents of the program included the following topics: Categories of children with disabilities, their characteristics, and their needs. •The causes, forms, and effects of abuse directed at children with disabilities.

•Policies and legislation to protect children with disabilities from abuse. •Integrated roles in protecting children with disabilities from abuse. •Educational inclusion and its relationship to protecting children with disabilities from abuse. • The uses of arts in rehabilitating children with disabilities and protecting them from abuse.

5 .Implementing the project to strengthen education as an engine for growth

“Education Enhancement as an Engine for Growth (EDG)” In cooperation with the Arab Academy for Science, Technology and Maritime Transport Funded by the German Development Agency (GIZ) 16 workshops were organized for 296 workers and employees who run assistive technology centers for people with disabilities, in addition to training youth with special needs (visual and hearing disabilities) in three governorates: Cairo (Al-Matareya area), Giza (Boulaq Dakrour area) and Qalyoubia Shubra al-Khaimah area). The training period was 220 training days. This project aims to provide technical support for the concept of sustainable professional development for workers and employees who run assistive technology centers for people with disabilities, as well as teachers in public education and technical education, which the Education Enhancement Project as an engine for growth establishes to raise their scientific competence and raise their practical levels. The project also targets mainly young people looking for work, graduates of schools and technical institutes, and young people who want to change their career path to develop their professional capabilities.

The project included the following training programs:

First: education based on competitiveness •The concept and essence of education based on competitiveness. •Methods for improving students' motivation to compete. •Learning strategies that support competitiveness. •The project-based education model - innovation as a determinant of competitiveness- based education. •Entrepreneurship as an entry point for preparing graduation projects based on innovation and creativity.

Second: Assistive technology services (disability) •The concept and essence of disability and mental disability. What is autism disorder and what are the concepts of hearing impairment. •Visual impairment, its classifications, and learning difficulties.

What is attention deficit disorder, and the laws related to people with special needs.

Third: the ready-to-wear program •Introduction to the sewing machine •Implementing some skills to control the sewing machine •How to work breakouts and nevers •How to make kaloni and ruffles •The modus operandi of a different mosquito crease •How to prepare a bowl How to install the sleeve •How does the workflows •The method of installing the zippers in its three ways Method of fitting the pants and shirt pocket •How to install the form •How to install the pier and beam • How to cut and sew the skirt

Fourth: The art of drawing and engraving on glass program: •Painting on glass and shape elements •Color, its properties and composition •decorative techniques •Painting on glass in ready-made colors •Decoration of glass vessels •Decoration of glass with a stamba •Painting on mirrors •Etching on glass and mirrors with acid •Engraving glass and mirrors with pens and grinding stones •Drilling on glass and mirrors with blast sand • leading businesses •Implementing a project

Fifth: The program for manufacturing units manufactured from aluminum sectors •Learn about the unit manufacturing program from aluminum sectors •Study of some sliding aluminum systems •practical implementation of a sliding window unit from Al-Saad NC80 sections •A study of the systems of articulated Al-Saad aluminum sectors •A practical implementation of a 2-roll hinged window unit •Execution of single roll hinged door from NC40 segments •A practical implementation of a hinged door unit

•An explanation of how to make a unit assay •A simple upper kitchen 2 roll according to the specified dimensions •Practical to manufacture a simple 2 roll top kitchen unit •Explain and perform an implementation assay for a unit •A floor kitchen consisting of 2 drawers and 2 rollers •Practical implementation of unit manufacturing • The kitchen floor consisting of one drawer and two rollers

6 .Implementation of a capacity building project for faculty members, the assisting body, and the administrative apparatus of the National Planning Institute In cooperation with the National Planning Institute Funded by the African Development Bank (ADB) This project aims to provide trainees with the necessary knowledge and skills to raise their efficiency and develop their professional skills in their field of work at the institute. The project includes the implementation of 25 training programs for about 625 participants from the faculty and administrative staff of the National Planning Institute in the fields of scientific research, teaching, leadership and management, training of trainers (TOT), English language skills, tenders and auctions, human resources management, legal contract writing skills. , Finance and budgeting. The following is a list of the training programs that were supervised by the Chairman of the Board of Directors and were followed up by the Executive Director during the implementation period of these programs:

1 .Scientific Research Ethics Program 2 .A program of modern teaching strategies 3 .Leadership Preparation Program 4 .Program for preparing competitive research projects 5 .The international classification program for universities and scientific institutions 6 .International Research Publishing Program 7 .Modern curricula and methods of scientific research program 8 .Program of examinations and evaluation of student performance 9 .Secretarial and archiving program 10 .The general contracting program 11 .Inventory management and control program 12 .Communication public relations program 13 .Program for shifting from item balance to program and performance budget 14. Crisis management 15 .A program of using modern technologies to secure important facilities 16 .The Civil Service Law and Human Resources Reform Program 17 .Legal Contract Drafting Program

18 .Program for designing training programs packages 19 .Academic accreditation standards program 20 .Program for the transition from item budget to performance balance 21 .A program for providing advisory services and estimating their cost 22 .Legal Contract Drafting Program 23 .Teaching Process Quality Standards Program 24 .The strategic planning program 25 .Negotiation skills program 26 .Change Management Program 27 .Occupational Health and Safety Program 28 .Child Abuse Protection Program 29 .A program for preparing educational aids and training on the Bawakeer approach 30 .Report writing skills program 31 .Communication Strategies Program 32. Time management software

7 .Implementation of a training project for graduates of technical education schools in Port Said on electric welding, argon welding, automation and PLC In cooperation with the Egyptian Good Foundation The funding is from Sanmar Petrochemical Company in Port Said This project was implemented for a period of three months. This project aims to provide trainees with the skills required in the labor market in order to prepare them for suitable jobs. 80 trainees have been trained in electric and argon welding, and 80 trainees in the field of automation and PLC. Specific criteria have been set for the selection of trainees, as well as the selection of training places to ensure the quality of training activities and outputs, by holding practical tests at the end of the training program to ensure that the trainees master the necessary skills and achieve the targeted return from training.

CTQS's Consultation Services Profile

CTQS conducted various consulting assignments for organizations operating in Egypt & the Arab World in various areas of Management & Organization Development Specifically in the following areas:

• Management Re-engineering & Re-structuring. • Developing Comprehensive Financial & Management Systems. • Determining Training Needs (T.N.A.) • Designing & Developing Financial & Management Policies & Procedures.

• Designing & Developing Job Descriptions. • Recruitment & Selection of Personnel for various Managerial Levels &Positions. • Preparing Companies to Qualify & meet the Requirements to receive The ISO, in cooperation with AOQC is considered a leading Firm in its area of specialization.

CTQS's Methodology with respect to conducting Management Consulting Assignments:

CTQS's adopts a comprehensive approach to execute various consulting assignments which depends on determining the clients' needs, setting objectives & determining priorities based on a "Participative Approach" & receiving continuous feedback from clients in order to ensure that high quality services are provided.

CTQS's operating principles:

Since it establishment CTQS has based its operations on the following principles,Which are considered the main frame work for its success & achievements.

1. Applying the "System Concept":

This concepts is based on providing the clients with a comprehensive service based on Applying a systematic approach which achieves integration between planning the assignment & implementing it according to the Agreed Terms of Reference based on The client's needs.

2. Management by information:

Our consultants ensure that proper & adequate information & data is collected, Validated & analyzed, as accurate information is considered the corner stone of any Consulting activity.

3. Management by Objectives:

Our consultants apply the above concept, by accurately determining the objectives of each phase of the study & determining the outputs after completing each phase.

4. Optimum use of Resources:

In addition to full & part time consultants, CTQSUtilizes the services of International Consultants & applies the state of art techniques in executing various assignments.

5. Input/Output Concept:

This concept depends on the idea that the output of each phase of the study is Considered the input for next phase in accordance with the Terms of Reference.

Flow Chart CTQS's Methodology in Conducting the Consulting Assignments

Start

Identify Clients' Needs & Objectives

Agree on Terms of Reference with Clients

Prepare Technical & Financial Proposal

Execute Assignment After Receiving Clients' Agreements

Yes Prepare Initial Report

Are there any Amendments

No Prepare Final Report

Start

Major Consultation services for industrial institutions

1. Al-Atlantic company "Coca-Cola International 2. The international company for the production of cellulose and its derivatives 3. KIRIAZI Company for household Refrigerators sector Heaters sector 4. Egyptian center for exports 5. Oyo star company for inspection and audits 6. Delta Company for Agricultural Products exporting 7. Arab Company for Food industries Investment 8. Egyco Company for engineering investments 9. Scientific Group for Development and Medical Research 10. Factories and laboratories of armed forces 11. Modern company for isolators and Refractories 12. Martex Fashion Company for clothes 13. Vittora Lab Company 14. Lana cosmetics 15. Paints & Chemical Industries (PACHIN) 16. Egy.var For Pharmaceutical Industries 17. Asfour for Mining & Refractories 18. Normatik Company for Refractories 19. Plast Mac for plastic industries 20. UPAC Food Industries 21. El shames Company for Food Industries 22. El mahy Company for Food Industries 23. Bostana Company for Food Industries 24. Factory of halva (promoter for the Ministry of the Interior ) 25. IFF International for Flavors taste and smell 26. EL Hamed Trading for Import and Export 27. EL Basha Company for agricultural Products exporting 28. Al Andalus for food packagings 29. Mediterranean Company for Food Industries

CTQS’s Major Consultation services for Educational institutions

1. Faculty of Pharmacy Misr International University (MIU)-Ismailia Road 2. Higher Institute of Administrative Sciences and external Trade–New Cairo 3. Higher Institute of Computer Science and Information Systems-New Cairo 4. Higher Institute of Advanced Studies –AL Haram 5. Faculty of Pharmacy- Cairo university 6. Faculty of Pharmacy- Assiut University

7. Faculty of Medicine Sohag University 8. Faculty of Physical Therapy-Cairo University. 9. Cairo International Languages Schools of - Nasr City

Locally, CTQS is Certified by:

Intrnationally, CTQS is Certified by:

CTQS Partners

CTQS Customers

CTQS is an ISO Certified Center ISO 9001:2008

Local Certification

Internationl Certification

Customer Satisfaction Letters “Attached File”