CTQS's Company Profile Who Is CTQS? The International Center for Training and Quality of Services (CTQS) is one of the leading companies for support and development of institutions, in the areas of training, capacity building, consultancy, establishing quality management systems, and qualification for accreditation, according to the most updated standards of excellence and global certification. CTQS was established in 2009 as an academic center that recruits a selection of the most prominent experts specialized in providing technical and administrative support, necessary to empower the educational, and industrial institutions, as well as other service institutions to ensure effective implementation of management and operating systems to enable them to provide services of the highest quality, according to the integrated systems of Quality Management. CTQS is an ISO (9001/2008) Certified Center since 2010. CTQS services focuses on the qualification of, through technical support, service institutitons and other productive institutions to improve the skills of theiremployees, to achieve accreditation according to local, regional and global standards. CTQS also collaborates with a number of international bodies to make benefit from their expertise in this area. In addition, CTQS provides training programs for the development of human resources, and developing educational, health, industrial and service institutions, in order to enhance and upgrade their capabilities and to provide them with a competitive edge in their respective fields. CTQS’s Vision Our vision is to be the leading International center for support and development of multi-facet institutions, in the areas of training, consultancy and qualification for accreditation, according to the most updated standards of excellence and International certification. CTQS’s Mission Our mission is the effective and distinguished participation in building institutional capacity and developing human resources for educational, health, industrial and service institutions in general, and supporting institutions operating in these respective fields on setting and executing quality management systems in accordance with local, regional and International accreditation standards. CTQS's Quality Policy 2 CTQS has been assessed & awarded the ISO 9001:2008 for providing accredited training service in the field of education & quality, providing consultancy services in human resources management , financing management & Re-engineering from IQC international quality consultants. CTQS’s Objectives Our objective is to provide our clients with services which "Exceeds his Expectations" in order to retain the clients as permanent client by providing "Value Added" services to meet & exceed their needs. 3 CTQS services and key expertise includes: • Implementation of training, development and consultation projects for the educational, industrial public and private sectors. • Provision of technical, industrial, managerial, administrative, quality assurance, health, IT services • Organization of both local and international conferences, seminar, symposia and workshops. These services are available to all sectors, in Egypt and abroad. • Providing technical assistance to organizations, to establish Quality Management Systems, both locally, Nationally, and regionally to obtain the highest local and international certification in collaboration with various international bodies. CTQS’s Approach is based on the following Principles: • Innovation and creativity. • Continuous improvement. • Continuous concern for our experts and employees. • Protecting the rights of stakeholders. • Respect for competitors. • Credibility, transparency and scientific integrity. • Teamwork spirit. • Continuous upgrade of the Centre work team. • Prioritizing customers’ interests. • Servicing client after achieving task. • Team work spirit in working with customers. • Seeking support of local and global expertise. • Attention to knowledge and best practices CTQS's Approach & Methodology in Providing its Products and Services: The International Center for Training and Quality of Services (CTQS) established as an academic center that recruits a selection of the most prominent experts specialized in providing technical and administrative support, necessary to empower the educational, health and industrial institutions, as well as other service institutions to ensure effective implementation of management and operating systems to enable them to provide services of the highest quality, according to the integrated systems of Quality Management. The center’s services focuses on the qualification of other educational, service and other productive institutions, to achieve accreditation according to local, regional and global 4 standards. The center also collaborates with a number of international bodies to make benefit from their expertise in this area. In addition, the center provides training programs for the development of human resources, and developing educational, health and industrial institutions, in order to enhance and upgrade their capabilities and to provide them with a competitive edge in their respective fields. 5 CTQS’s Team & Organizational Structure Internally, CTQS is operating and performing those managerial solutions through its Business units that are continuously leading the team towards the Company’s overall Vision and Mission. The professional work is led by Dr. Samy Ezzat , the chairman of the board, and is run by or group of personnel who have special experiences in the field of Training and human resources development. The permanent personal working at CTQS is more than 25 full time professionals and 30 part times, in cooperation with professional Training experts’ network exceeding 150 CTQS’s Team Photo: CTQS’s Facilities and Location Potentialities of the center The centre is comprised of one floor on 340 m2 approximately in fifth settlement where the Access to the centre is available from all the greater Cairo areas. The centre has 2 training conditioned rooms, furnished with the latest apparatus and electronic networks. - Room No. 1, capacity for 30individuals - Room No. 2, capacity for 30 individuals The work inside the centre is run by the latest equipment & programs, via internal Communication network, which includes 13 modern computer sets. Large network of experts, practitioners who have experiences in all fields of training, Consultancy and qualification for accreditation. 6 Address: Villa No. 50, Second District Fifth Settlement, New Cairo Egypt Tel: 0020225646343 Fax: 0020225646343 Mob: 00201099999732 Mob: 00201063789962 E-mail: [email protected] Website: www.CTQS.org CTQS’s Track Record List of Conferences organized and implemented by CTQS in Education Sector Speakers Conference Date Type of Education Conference Title Nationality and Venue experience Educairo’15 29-31 Egyptian, Finnish, Ramses Hilton Pre-University “Pre-University March, Japanese and Hotel, Tahrir, Education Education 2015 Malysian Cairo Development” Edutechcairo’15 “International, Egyptian, Finnish, Maritim Joli Regional and Local Italian, 5-7 Ville, Sharm El- Technical Education Experiences in Netherlands, Dec., 2015 Sheikh, South Developing Chinese and Sinai Technical Education Germany and Training” 7 19 Higher Education, Ramsis Hilton Oct., 2016 Pre-University “Investing in Quality Egyptian Hotel, Tahrir, (one-day Education and Education” Cairo conference) Technical Education List of Training programs organized and implemented by CTQS in Education Sector Type of No. Educati Program Title Beneficiary Institution Participants Location on Higher Institute of Al- Higher Academic Standards Engineernig and Faculty staff Tagamouh 1 Educati and Academic Technology, New Cairo memebers Al-Khamis, on Programs Academy New Cairo Higher Couse specification Al-Zawya University, Faculty staff Al-Zawya, 2 Educati and program Lybia memebers Lybia on specification design Higher Couse specification Faculty staff Trablus, 3 Educati and program Trablus University memebers Lybia on specification design Prince Sultan College Higher Strategic planning in for Administation and Faculty staff Abha, Saudi 4 Educati Educational Tourism, Abha, Saudi memebers Arabia on Institutions Arabia Internal Quality Higher Assurance System in Faculty staff Al-Basra, 5 Educati Al-Basra University Educational memebers Iraque on Institutitons Annual self evaluation Higher report in higher Al-Gouf University, Al- Faculty staff Al-Gouf, 6 Educati education Gouf, Saudi Arabia memebers Saudi Arabia on institutitons 8 Annual self evaluation Ibn-Rushd College for Higher report in higher Administation and Faculty staff Abha, Saudi 7 Educati education Tourism, Abha, Saudi memebers Arabia on institutitons Arabia Certified quality Faculty staff manager in higher Higher Ain Shmas, Banha, memebers education 8 Educati Zagazig and Helwan from Cairo institutitons on Universitites different (Professional Universities Diploma) Type of No. Educati Program Title Beneficiary Institution Participants Location on Certified quality manager in higher Quality Higher education Takreet University, Managrs at 9 Educati Iraque institutitons Takreet, Iraque the on (Professional University Diploma) Certified quality manager in higher Higher AlZawya Universty, education Quality 10 Educati Lybia and Khartoum Lybia institutitons Managers on University, Sudan (Professional Diploma) Qaulity Higher Managers Internationally Different Egyptitan 11 Educati from Cairo Certified Trainer (ICT) Universities on different