CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Research And Policy Advocacy (RAPA) – An Introduction

Who We Are & Our Mandate:

The primary purpose of RAPA is to undertake RAPA is strategically positioned as a critical strategic research and policy formulation and department within the eThekwini that drives advocacy in support of eThekwini Municipality’s evidence based policy interventions and provides vision of becoming Africa’s most caring and liveable technical support to line departments for the city by 2030, where all citizens live in harmony. development of sound operational policies in the city. Our core areas of focus are research, policy In order to achieve this objective RAPA is formulation and review and policy advocacy. strengthening and establishing partnerships with We have sent our research agenda in line with the city’s line departments, local and international national, provincial and the city’s strategic vision. academic institutions, intergovernmental organisations, research organisations and highly skilled individuals working within research and urban policy environment.

2 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Survey Report and Trends Introduction

The eThekwini Municipality conducts a Municipal Services and Living Conditions Survey, formerly Quality of Life Survey annually since 1998. Purpose: Methodology & Tools: This survey aims to supply Municipal decision This is a municipal wide household quantitative makers with a clear understanding of the residents’ study using latest error free data collection gadgets perceptions of: and maps with starting points. Interviews are • their living conditions, conducted in all three settlement types, namely • their satisfaction with Municipal services and formal, informal and traditional. For the purposes of this data visualisation, we are looking at a six • with their neighbourhoods, year trend: 2012-13, 2013-14, 2014-15, 2015-16, • and their satisfaction with the quality of their 2016-17 and 2017-18 (2012-13 to 2017-18). own lives

3 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Sample Distribution: – 7200 interviews equally distributed in 240 sample areas over a 6 year period. – 240 sample areas proportionally distributed across EThekwini Municipal Area and randomly selected using the random sampling technique in the urban core, peri urban, periphery and rural. The sample is representative regarding gender, employment status and population group.

4 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends MSLCS SAMPLE AREAS: 2012 - 2018 TIME SERIES MSLCS SAMPLE Broadmoor Windy Hill KwaDukuza AREAS TIME SERIES MAP Ndwedwe Compensation uMshwathi Ndwedwe

Hambanathi Zimbali

Maidstone Belvedere Westbrook Table Mountain CBD Osindisweni

Canelands Redcliffe Verulam

Ottawa Palm View Matikwe Beach Inanda Trenance Manor Ximba Selection Beach KwaNyuswa Lindley\Lindelan Shembes Village Rockford Phoenix Umhlanga Rocks Molweni Harrison Waterfall Duff's Road Forest Hill Glen Anil Drummond Botha's Hill Kwa-Mashu Georgedale Glen Ashley KwaDabeka Everton Hillcrest Newlands West North Cliffdale Clermont Hammarsdale Umgeni Park Mpumalanga Sprinfield Avoca Winston Park Westville Sydenham Ntshongweni eThekwini KwaNdengezi Wiggins Durban CBD Marianhill Nazareth Bulwer Savannah Park Yellowwood Glenwood

Klaarwater Shallcross Cave Rock Bellair

Welbedacht Chatsworth Wentworth

Lamontville Treasure Beach Merewent Legend

Isipingo Reunion Rocks Mkhambathini Malukazi Folweni Beach Place Names

Kwa Makhutha National Roads Umbumbulu College

Amanzimtoti MSLCS 2017 TO 2018 Doonside

Kingsburgh MSLCS 2016 TO 2017 MSLCS 2015 TO 2016 Karrridene

Umgababa MSLCS 2014 TO 2015

Magabheni Sunlight Beach MSLCS 2013 TO 2014 Ilfracombe Indududu Craigieburn MSLCS 2012 TO 2013 Umdoni Widenham Other Municipalities Clansthal Renishaw Other Municipalities Vernon Crookes Scottburgh © OpenStreetMap (and) contributors, CC-BY-SA ETHEKWINI METRO µ 0 5 10 20 Kilometers

5 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Human Settlements DWELLING SATISFACTION BY TYPE 0F DWELLING

VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 4-5 1-1.99 2-2.99 3-3.99

7 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5

HOUSE/FORMAL AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE STRUCTURE ON 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 SEPARATE STAND 2.55 2.68 2.71 2.68 2.62 2.61

FORMAL AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LOW-COST HOUSING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 (RDP HOUSES) 3.3 3.41 3.19 3.55 2.83 3.16

FLAT IN A AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE BLOCK OF 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 FLATS 3.06 2.43 2.27 3.06 2.63 2.86

TOWN/CLUSTER/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SEMI-DETACHED 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HOUSE (SIMPLEX/ DUPLEX/OR TRIPLEX) 2.34 2.08 2.29 2.16 2.00 2.22

8 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5

UNIT IN A AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RETIREMENT 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 VILLAGE 2.00 2.5 2.00 2.50 2.00 -

ROOM/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE FLATLET IN MAIN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 DWELLING 2.24 2.80 2.83 2.80 2.66 2.00

HOUSE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE /FLAT/ROOM, 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN BACKYARD 4.28 4.00 3 2.00 2.50 3.00

INFORMAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SHACK, NOT IN THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BACKYARD, E.G. IN A SQUATTER 3.71 4.00 4.04 4.03 4.22 3.69

9 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5

INFORMAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SHACK, IN THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BACKYARD OF A FORMAL HOUSE 3.53 4.29 3.38 - 4.50 4.33

TRADITIONAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE HUT/STRUCTURE MADE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 OF TRADITIONAL MATERIAL 3.53 4.29 3.38 3.52 4.19 -

10 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends SATISFACTION WITH MUNICIPALITY’S MANAGEMENT OF INFORMAL SETTLEMENTS: RESPONSES FROM RESIDENTS FROM THE INFORMAL SETTLEMENTS

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

11 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

MANAGING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE GROWTH OF 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL SETTLEMENTS 4.31 4.25 3.82 3.41 3.75 3.09

PROVIDING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AFFORDABLE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HOUSING FOR THE POOR 4.13 4.11 3.74 3.35 3.66 3.02

ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE WATER IN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL AREAS 3.73 3.2 3.39 3.3 2.94 2.78

ACCESS AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE TO ELECTRICITY 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN INFORMAL AREAS 3.82 3.25 3.24 3.3 3.1 2.79

12 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE REFUSE SERVICE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN INFORMAL AREAS 3.29 3.44 3.35 3.51 3.27 2.94

ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SANITATION IN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL AREAS 4.46 3.84 3.83 3.52 3.56 2.95

AVERAGE PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ON MANAGING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL SETTLEMENT 3.96 3.68 3.56 3.40 3.38 2.93

13 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends SATISFACTION WITH BASIC HOUSEHOLD SERVICES

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

14 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

SATISFACTION AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE WITH TOILET 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 FACILITY 2.58 2.64 2.48 2.61 2.21 2.22

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFIED 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH WATER SUPPLY 2.44 2.36 2.40 2.54 2.4 2.22

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFACTION 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH REFUSE REMOVAL 2.29 2.56 2.39 2.5 2.24 2.32

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFACTION 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH ELECTRICITY SUPPLY 2.70 2.7 2.59 2.49 2.17 2.24

15 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 SATISFACTION WITH BASIC HH SERVICES 2.50 3.25 3.24 3.3 3.1 2.79

16 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Infrastructure & Services PERFORMANCE RATING ON ROADS AND STREET LIGHTS

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

18 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

PERFORMANCE OF ETHEKWINI ON PROVIDING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE TRAFFIC LIGHTS IN 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 WORKING ORDER/FIXED SPEEDILY WHEN FAULTY 2.66 3.10 3.08 2.77 4.06 2.61

PERFORMANCE OF ETHEKWINI ON ENSURING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ROADS REGULARLY 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 MAINTAINED & POTHOLES FIXED 2.68 3.29 3.00 2.88 2.99 2.56

PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE OF ETHEKWINI ON 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 PROVIDING CLEAR ROAD SIGNAGE 2.54 3.11 3.03 2.74 2.88 2.53

PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE OF ETHEKWINI ON 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 PROVIDING CLEAR ROAD LINE MARKINGS 2.56 3.19 2.80 2.90 2.96 2.58

19 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

PERFORMANCE OF AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ETHEKWINI ON PROVIDING 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 SUFFICIENT STREET LIGHTING WHERE YOU LIVE 2.69 2.88 3.04 2.79 2.84 2.59

PERFORMANCE OF AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ETHEKWINI ON FIXING 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 STREET LIGHTS SPEEDILY WHEN FAULTY 2.82 3.07 3.28 3.04 2.84 2.74

AVERAGE ON AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PERFORMANCE ON 2011/12 2012/13 2013/14 2015/16 2016/17 2017/18 MAINTAINING ROADS AND STREET LIGHTS 2.66 3.11 3.04 2.82 3.06 2.59

20 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends MUNICIPAL PERFORMANCE – ROAD INFRASTRUCTURE

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

21 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

PERFORMANCE OF ETHEKWINI ON PROVIDING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE TRAFFIC LIGHTS IN 2012-13 2013-14 2014-15 2015/16 2016/17 2017/18 WORKING ORDER/FIXED SPEEDILY WHEN FAULTY 3.10 3.08 2.54 2.77 4.06 2.61

PERFORMANCE OF ETHEKWINI ON AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ENSURING ROADS 2012-13 2013-14 2014-15 2015/16 2016/17 2017/18 REGULARLY MAINTAINED & POTHOLES FIXED 3.29 3.00 2.61 2.88 2.99 2.56

PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE OF ETHEKWINI ON 2012-13 2013-14 2014-15 2015/16 2016/17 2017/18 PROVIDING CLEAR ROAD SIGNAGE 3.11 3.03 2.55 2.74 2.88 2.53

PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE OF ETHEKWINI ON 2012-13 2013-14 2014-15 2015/16 2016/17 2017/18 PROVIDING CLEAR ROAD LINE MARKINGS 3.19 2.80 2.5 2.62 2.87 2.56

22 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends WATER & SANITATION % REASONS FOR DISSATISFACTION WITH WATER SUPPLY

3 2017-18 11 2016-17 POOR WATER 3 QUALITY 1 2015-16 17 8 2014-15

0 2013-14 CUTTING OFF 0 2012-13 0 SUPPLY WITHOUT 2 NOTICE 32 28 1 4 SERVICE 2 AFFORDABILITY 4 15 13 5 25 FAULTY SUPPLY 3 (PRESSURE TOO LOW/ 6 37 HIGH, BURST PIPES) 14 7 30 NO WATER 4 9 SERVICE 0 33 84 30 NOT APPLICABLE 88 78 1 4

0 10 20 30 40 50 60 70 80 90

23 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends ELECTRICITY % REASONS FOR DISSATISFACTION ELECTRICITY 5

0 6 2 13 CUTTING OFF SUPPLY 2 WITHOUT NOTICE 13 8 18 12 20 FAULTY SUPPLY 1 (E.G TRIPS TOO OFTEN) 13

85 0

86 27 SERVICE AFFORDABILITY 74 28 1

2017-18 29 2016-17 55 2015-16 50 2014-15 53 2013-14 2012-13

24 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends 0 0 1 WASTE REMOVAL 1 % REASONS FOR DISSATISFACTION WITH REFUSE REMOVAL 3 11 7

POOR QUALITY GARBAGE BAGS 87 13 19 17 16

POOR REFUSE SERVICE 7 (E.G.UNTIDY PICKUP) 80 27

76 28 UNRELIABLE SERVICE 35 (E.G. REFUSE NOT COLLECTED ON 32 TIME, SHORT SUPPLY OF BAGS)

50 45 45 2017-18 2016-17 2015-16 2014-15 2013-14 2012-13

25 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends AMENITIES - ACCESS

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

26 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE SPORTS AVERAGE PUBLIC AVERAGE RECREATION 2013/14 2.01 FIELDS 2013/14 1.94 TOILETS AT 2013/14 2.03 & COMMUNITY 2.09 2.04 BEACHES 2.16 CENTRES

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 2.12 2.16 2.05 2.34 1.88 2.05

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 2.07 2017/18 1.96 2017/18 2.04 2.28 2.06 2.21

27 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE NOT PROVIDING AVERAGE CIVIC AVERAGE SWIMMING 2013/14 ASKED LIFEGUARDS 2013/14 1.9 HALLS 2013/14 1.97 POOLS NOT ASKED ON DUTY 2.15 2.09

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 NOT NOT ASKED ASKED 1.94 2.24 2.06 1.92

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.82 2017/18 1.86 2017/18 2 2.05 2.17 2.11

28 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE AVERAGE LOCAL AVERAGE THEME 2013/14 1.76 2013/14 2.12 2013/14 1.66 STADIUMS PARKS PARKS 1.9 2.17 1.73

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 1.84 1.7 2.02 2.14 1.76 1.65

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.78 2017/18 1.96 2017/18 1.55 1.98 2.3 1.93

29 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE NATURE AVERAGE AVERAGE 2013/14 1.77 2013/14 2.19 2013/14 1.77 RESERVES CEMETERIES LIBRARIES 1.86 2.4 2.14

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 1.9 1.95 2.32 2.4 2.04 1.82

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.9 2017/18 1.88 2017/18 1.8 2.12 2.42 2.06

30 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE OF AVERAGE AVERAGE ART AVERAGE ACCESS TO 2013/14 1.82 2013/14 1.96 2013/14 1.92 MUSEUMS GALLERIES COMMUNITY 2.29 2.34 2.1 FACILITIES

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 1.85 1.82 1.94 2.02 1.98 1.87

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.96 2017/18 1.89 2017/18 1.9 2.08 2.25 2.14

31 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends AMENITIES - MAINTENANCE

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

32 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 2014/15 2014/15 AVERAGE MAINTAINING AVERAGE KEEPING AVERAGE NOT ENFORCING 2013/14 2.12 SPORTS FIELDS 2013/14 1.87 BEACHES 2013/14 ASKED BEACH NOT 2.22 & FACILITIES 2.06 CLEAN & SAFE ASKED REGULATIONS

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 NOT NOT 2.21 2.53 1.96 2.2 ASKED ASKED

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 2.15 2017/18 1.86 2017/18 1.91 2.34 2.08 2.10

33 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

MAINTAINING & AVERAGE AVERAGE AVERAGE 2014/15 CLEANING PUBLIC 2014/15 MAINTAINING 2014/15 AVERAGE TOILETS AND AVERAGE RECREATION AVERAGE 2013/14 1.94 2013/14 1.99 AMENITIES AT & COMMUNITY 2013/14 1.94 MAINTAINING 2.21 BEACHES 2.19 CENTRES 2.14 CIVIC HALLS

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 2.22 2.53 1.95 2.17 1.93 2.43

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 2.14 2017/18 1.97 2017/18 1.98 2.16 2.2 2.17

34 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

MAINTAINING MAINTAINING AVERAGE AVERAGE AVERAGE 2014/15 & CLEANING 2014/15 BUILDINGS & 2014/15 AVERAGE PUBLIC AVERAGE FACILITIES AT AVERAGE 2013/14 1.94 2013/14 1.97 SWIMMING SWIMMING 2013/14 1.68 MAINTAINING 2.24 POOLS 2.34 POOLS 1.86 STADIUMS

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 2.14 2.03 2.2 2.06 1.78 1.71

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.93 2017/18 1.95 2017/18 1.74 2.09 2.16 1.92

35 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 MAINTAINING 2014/15 MAINTAINING 2014/15 AVERAGE & MOWING AVERAGE BENCHES & PLAY AVERAGE MAINTAINING 2013/14 2.27 2013/14 2.33 2013/14 1.68 PARKS EQUIPMENT AT THEME PARKS 2.35 2.58 PARKS 1.71

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 2.39 2.49 2.6 2.67 1.69 1.61

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 2.15 2017/18 2.27 2017/18 1.5 2.37 2.41 1.91

36 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 MAINTAINING 2014/15 ENFORCING 2014/15 MAINTAINING AVERAGE NATURE AVERAGE CEMETERY AVERAGE AND KEEPING 2013/14 1.7 RESERVES 2013/14 2.39 SECURITY 2013/14 2.38 CEMETERIES 1.96 2.54 & BY-LAWS 2.63 NEAT.

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 NOT 1.93 2.06 ASKED 2.62 2.63 2.67

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.85 2017/18 2.15 2017/18 2.19 2.12 2.45 2.49

37 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE 2014/15 CREMATORIUMS 2014/15 ENFORCING 2014/15 AVERAGE BEING KEPT AVERAGE CREMATORIUMS AVERAGE 2013/14 2.07 NEAT 2013/14 2.18 SECURITY AND 2013/14 2.03 MAINTAINING 2.24 2.24 BY-LAWS 2.34 CREMATORIUMS

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 NOT NOT NOT ASKED 2.19 ASKED 2.38 ASKED 2.32

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.99 2017/18 2.13 2017/18 1.98 2.09 2.18 2.22

38 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE MAINTAINING AVERAGE MAINTAINING AVERAGE MAINTAINING 2014/15 2014/15 2014/15 AVERAGE LIBRARY AVERAGE MUSEUM AVERAGE ART GALLERY 2013/14 1.84 BUILDINGS & 2013/14 1.84 BUILDINGS & 2013/14 1.91 BUILDINGS & 2.29 EQUIPMENT 2.28 EXHIBITIONS 2.15 EXHIBITIONS

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2015/16 2012/13 2015/16 2012/13 2015/16 2.12 1.97 1.91 1.9 1.93 2.08

AVERAGE AVERAGE AVERAGE 2016/17 2016/17 2016/17 AVERAGE AVERAGE AVERAGE 2017/18 1.86 2017/18 1.82 2017/18 1.86 2.05 2.09 2.13

39 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE FOR 2014/15 AVERAGE MAINTENANCE 2013/14 2 OF COMMUNITY 2.23 FACILITIES

AVERAGE AVERAGE 2012/13 2015/16 2.1 2.23

AVERAGE 2016/17 AVERAGE 2017/18 1.97 2.18

40 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends HEALTH

POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

41 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

HELPING TO PREVENT AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ILLNESSES BY PROVIDING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 MEDICAL SERVICES 2.27 2.33 2.09 2.45 2.02 2.37

TREATING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ILLNESSES 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 EFFECTIVELY 2.34 2.44 2.16 2.49 2.03 2.39

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RECEIVING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 QUALITY CARE 2.52 2.59 2.30 2.67 2.26 2.5

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RATE THE ATTITUDE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 OF STAFF TO NOT PATIENTS ASKED 2.69 2.56 2.91 2.91 2.59

42 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

NOT HAVING TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE WAIT TOO LONG TO 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BE SEEN 3.17 2.98 3.00 3.42 2.59 2.81

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RATE THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 CLEANLINESS NOT OF THE CLINIC ASKED 2.41 2.18 2.30 1.97 2.39

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RATE THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 AVAILABILITY OF NOT MEDICINES ASKED 2.54 2.39 2.83 2.16 2.50

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RATE PATIENT 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 SAFETY AND NOT SECURITY ASKED 2.5 2.20 2.27 2.07 2.39

43 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

ACTION BEING TAKEN TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ENSURE PUBLIC HEALTH 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IS NOT AT RISK 2.57 2.56 2.25 2.41 2.20 2.44

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFACTION WITH 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HEALTH SERVICES 2.57 2.56 2.35 2.64 2.24 2.49

44 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Municipal Performance with regard to Environmental & Conservation

45 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE KEEPING PUBLIC 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 GARDENS CLEAN NOT ASKED 2.72 2.5 2.71 2.14 2.33

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE KEEPING PUBLIC 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 AREAS FROM BEING NOT OVERGROWN ASKED 3.01 2.71 3.19 2.29 2.46

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LIMITING POLLUTION 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 OF RIVERS AND NOT WETLANDS ASKED 2.53 2.58 2.72 2.51 2.66

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE KEEPING SEA WATER AT 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BATHING BEACHES NOT UNPOLLUTED ASKED 2.83 2.58 3.06 2.33 2.42

46 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PROVIDING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 FACILITIES FOR NOT RECYCLING WASTE ASKED 2.54 2.66 2.7 2.41 2.51

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PRESERVING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HERITAGE SITES AND NOT CONSERVATION AREAS ASKED 3.27 2.78 3.19 2.07 2.36

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LIMITING AIR 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 POLLUTION NOT ASKED 2.91 2.98 2.93 2.64 2.72

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LIMITING NOISE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 POLLUTION NOT ASKED n/a 3.01 2.98 2.70 2.88

47 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LIMITING SOIL 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 POLLUTION NOT ASKED n/a 2.81 2.98 2.43 2.76

AVERAGE OF MUNICIPAL AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PERFORMANCE ON 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 ENVIRONMENT & NOT CONSERVATION ASKED 2.83 2.73 2.94 2.39 2.57

48 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends CRIME AND SAFETY CRIME VICTIMISATION – YES/NO

% 2012-13 YES NO % 2013-14 14% 91% % 2014-15 % 2015-16 86% 16% % 2016-17 12% % 88% % 2017-18 9 22% 22% 84% 78% 74%

49 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

PROVIDING VISIBLE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PRESENCE OF TRAFFIC 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 ENFORCEMENT 2.66 2.94 2.54 2.88 2.44 2.44

PROVIDING VISIBLE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE PRESENCE OF LAW 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 ENFORCEMENT IN PUBLIC SPACES 2.7 2.91 2.58 2.91 2.34 2.48

ENFORCING POLICY AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE REGARDING ILLEGAL 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 LAND SETTLEMENT 3.23 3.13 2.85 3.07 2.67 2.66

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE TAKING ACTION ON 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 ILLEGAL DUMPING 3.3 3.27 3.09 3.31 2.74 2.82

50 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5

TAKING ACTION AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ON ILLEGAL STREET 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 TRADING 3.15 3.14 2.89 3.18 2.57 2.64

ACTING ON COMPLAINTS AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ABOUT NOISE AND OTHER 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 DISTURBANCES 3.07 3.15 2.93 3.22 2.59 2.73

AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE EVERAGE ON LAW 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 ENFORCEMENT 3.02 3.09 2.81 3.1 2.56 2.63

51 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends PUBLIC PERCEPTIONS: 10 MOST UNSAFE AREAS IN ETHEKWINI

6% Inanda 3%

3% Phoenix 3% Cato Crest 12% KwaMashu 9% Durban CBD 3% Durban Point Road/Area

4% Pinetown

ETHEKWINI

11% UMlazi

3% Isipingo

52 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends ETHE- KWINI

By 2030, EThekwini will be Africa’s most caring and liveable city.

53 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Disclaimer: No copyright on the images Thank You!

Presented by: Dr. Sandile Mbatha Research and Policy Advocacy (RAPA) Email: [email protected] Tel : +27(0)31 322-3819

54 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends