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Citizen's Report Card CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Research And Policy Advocacy (RAPA) – An Introduction Who We Are & Our Mandate: The primary purpose of RAPA is to undertake RAPA is strategically positioned as a critical strategic research and policy formulation and department within the eThekwini that drives advocacy in support of eThekwini Municipality’s evidence based policy interventions and provides vision of becoming Africa’s most caring and liveable technical support to line departments for the city by 2030, where all citizens live in harmony. development of sound operational policies in the city. Our core areas of focus are research, policy In order to achieve this objective RAPA is formulation and review and policy advocacy. strengthening and establishing partnerships with We have sent our research agenda in line with the city’s line departments, local and international national, provincial and the city’s strategic vision. academic institutions, intergovernmental organisations, research organisations and highly skilled individuals working within research and urban policy environment. 2 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Survey Report and Trends Introduction The eThekwini Municipality conducts a Municipal Services and Living Conditions Survey, formerly Quality of Life Survey annually since 1998. Purpose: Methodology & Tools: This survey aims to supply Municipal decision This is a municipal wide household quantitative makers with a clear understanding of the residents’ study using latest error free data collection gadgets perceptions of: and maps with starting points. Interviews are • their living conditions, conducted in all three settlement types, namely • their satisfaction with Municipal services and formal, informal and traditional. For the purposes of this data visualisation, we are looking at a six • with their neighbourhoods, year trend: 2012-13, 2013-14, 2014-15, 2015-16, • and their satisfaction with the quality of their 2016-17 and 2017-18 (2012-13 to 2017-18). own lives 3 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Sample Distribution: – 7200 interviews equally distributed in 240 sample areas over a 6 year period. – 240 sample areas proportionally distributed across EThekwini Municipal Area and randomly selected using the random sampling technique in the urban core, peri urban, periphery and rural. The sample is representative regarding gender, employment status and population group. 4 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends MSLCS SAMPLE AREAS: 2012 - 2018 TIME SERIES MSLCS SAMPLE Broadmoor Windy Hill KwaDukuza AREAS TIME SERIES MAP Ndwedwe Compensation uMshwathi Ndwedwe Hambanathi Zimbali Maidstone Belvedere Westbrook Table Mountain TonGaat CBD Osindisweni Canelands Redcliffe La Mercy Verulam Ottawa Palm View Matikwe Umdloti Beach Inanda Trenance Manor Ximba Mount EdGecombe Selection Beach KwaNyuswa Lindley\Lindelan Shembes VillaGe Rockford Phoenix UmhlanGa Rocks Cato RidGe Molweni Harrison Waterfall InchanGa Duff's Road Forest Hill Glen Anil La Lucia Drummond Botha's Hill Kwa-Mashu GeorGedale Glen Ashley KwaDabeka Everton Hillcrest Newlands West Durban North Cliffdale Kloof Clermont Hammarsdale Reservoir Hills UmGeni Park Pinetown MpumalanGa Sprinfield Avoca Winston Park Westville Sydenham NtshonGweni eThekwini KwaNdenGezi WiGGins Durban CBD Marianhill Nazareth Bulwer QueensburGh Savannah Park Yellowwood Glenwood Klaarwater Shallcross Cave Rock Bellair Welbedacht Chatsworth Wentworth Lamontville Treasure Beach Umlazi Merewent LeGend IsipinGo Reunion Rocks Mkhambathini Umbumbulu Malukazi Folweni IsipinGo Beach Place Names Kwa Makhutha National Roads UmboGintwini Umbumbulu ColleGe Amanzimtoti MSLCS 2017 TO 2018 Doonside Warner Beach KinGsburGh MSLCS 2016 TO 2017 Winklespruit Illovo Beach MSLCS 2015 TO 2016 Karrridene UmGababa MSLCS 2014 TO 2015 MaGabheni SunliGht Beach MSLCS 2013 TO 2014 Ilfracombe Indududu Umkomaas CraiGieburn MSLCS 2012 TO 2013 Umdoni Widenham Other Municipalities Clansthal Renishaw Other Municipalities Vernon Crookes ScottburGh © OpenStreetMap (and) contributors, CC-BY-SA ETHEKWINI METRO µ 0 5 10 20 Kilometers 5 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends Human Settlements DWELLING SATISFACTION BY TYPE 0F DWELLING VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 4-5 1-1.99 2-2.99 3-3.99 7 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5 HOUSE/FORMAL AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE STRUCTURE ON 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 SEPARATE STAND 2.55 2.68 2.71 2.68 2.62 2.61 FORMAL AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE LOW-COST HOUSING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 (RDP HOUSES) 3.3 3.41 3.19 3.55 2.83 3.16 FLAT IN A AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE BLOCK OF 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 FLATS 3.06 2.43 2.27 3.06 2.63 2.86 TOWN/CLUSTER/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SEMI-DETACHED 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HOUSE (SIMPLEX/ DUPLEX/OR TRIPLEX) 2.34 2.08 2.29 2.16 2.00 2.22 8 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5 UNIT IN A AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE RETIREMENT 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 VILLAGE 2.00 2.5 2.00 2.50 2.00 - ROOM/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE FLATLET IN MAIN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 DWELLING 2.24 2.80 2.83 2.80 2.66 2.00 HOUSE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE /FLAT/ROOM, 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN BACKYARD 4.28 4.00 3 2.00 2.50 3.00 INFORMAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SHACK, NOT IN THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BACKYARD, E.G. IN A SQUATTER 3.71 4.00 4.04 4.03 4.22 3.69 9 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends VERY DISSATISFIED DISSATISFIED VERY SATISFIED SATISFIED 1-1.99 2-2.99 3-3.99 4-5 INFORMAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SHACK, IN THE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 BACKYARD OF A FORMAL HOUSE 3.53 4.29 3.38 - 4.50 4.33 TRADITIONAL DWELLING/ AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE HUT/STRUCTURE MADE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 OF TRADITIONAL MATERIAL 3.53 4.29 3.38 3.52 4.19 - 10 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends SATISFACTION WITH MUNICIPALITY’S MANAGEMENT OF INFORMAL SETTLEMENTS: RESPONSES FROM RESIDENTS FROM THE INFORMAL SETTLEMENTS POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 11 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 MANAGING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE GROWTH OF 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL SETTLEMENTS 4.31 4.25 3.82 3.41 3.75 3.09 PROVIDING AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AFFORDABLE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 HOUSING FOR THE POOR 4.13 4.11 3.74 3.35 3.66 3.02 ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE WATER IN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL AREAS 3.73 3.2 3.39 3.3 2.94 2.78 ACCESS AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE TO ELECTRICITY 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN INFORMAL AREAS 3.82 3.25 3.24 3.3 3.1 2.79 12 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE REFUSE SERVICE 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 IN INFORMAL AREAS 3.29 3.44 3.35 3.51 3.27 2.94 ACCESS TO AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SANITATION IN 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL AREAS 4.46 3.84 3.83 3.52 3.56 2.95 AVERAGE PERFORMANCE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE ON MANAGING 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 INFORMAL SETTLEMENT 3.96 3.68 3.56 3.40 3.38 2.93 13 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends SATISFACTION WITH BASIC HOUSEHOLD SERVICES POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 14 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 SATISFACTION AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE WITH TOILET 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 FACILITY 2.58 2.64 2.48 2.61 2.21 2.22 AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFIED 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH WATER SUPPLY 2.44 2.36 2.40 2.54 2.4 2.22 AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFACTION 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH REFUSE REMOVAL 2.29 2.56 2.39 2.5 2.24 2.32 AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE SATISFACTION 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 WITH ELECTRICITY SUPPLY 2.70 2.7 2.59 2.49 2.17 2.24 15 | CITIZEN’S REPORT CARD Municipal Services & Living Conditions Survey 6 Year Trends POOR VERY POOR VERY GOOD GOOD 1-1.99 2-2.99 3-3.99 4-5 AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE AVERAGE 2012/13 2013/14
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