What is TMB? Transports Metropolitans 100% 100% de Barcelona (TMB) is ÀREA METROPOLITANA the common name for the DE BARCELONA companies Ferrocarril Metropolità de Barcelona, SA, and Transports de FERROCARRIL Barcelona, SA, which manage TRANSPORTS DE METROPOLITÀ DE BARCELONA, SA metro and bus networks of BARCELONA, SA the metropolitan area of Barcelona. It also includes the companies 50% 50% Projectes i Mobilitat, SA, which TRANSPORTS METROPOLITANS DE BARCELONA (TMB) manages the Montjuïc Cable Car; Transports Metropolitans de Barcelona, SL, which 50% 50% PROJECTES I SERVEIS DE manages fare products and MOBILITAT, SA (PSM) other transport services, along withthe TMB Foundation, which 30% safeguards the historic heritage 30% 30% of TMB andpromotes the values of public transport through FUNDACIÓ TMB social and cultural activities. Passengers carried 614,980,000 (TOTAL IFS ENVIRONMENT: 1,025,400,000) Percentage of journeys DEMAND Global within the scope of action activity 2018 59.9% TMB serves the city of Barcelona and 10 towns in the metropolitan area. Workforce It is the leading public transport 8,204 operator in Barcelona and a point of reference for public mobility companies in Europe and the world. Places-km 20,920.03 OFFER Journey made in cars/useful km 135,509.86 Source: TMB (2018) We are here to ofer Mission a public transport network, which... • Contributes to the improvement of public mobility and to the sustainable development of the metropolitan area. • Guarantees the best customer service. • Develops social responsibility policies. • Respects a framework of economic viability and efciency. Vision • For its contribution to improving We want to be mobility in the metropolitan area, to urban sustainability and to the a public transport environment. • For the technical quality provided and mobility and the quality perceived by the general public. company that • For the efciency of its processes is competitive and optimisation of resources; • For the efcient use of technology and a benchmark as a lever for improving service levels and efciency. throughout • For the excellence of its workers. • For its commitment to society and Europe: the general public. • For its international presence. Values • Commitment and a vocation for public service. • Excellent service, efcient management. • Socially responsible behaviour. • Openness to innovation. • “Win-win” relations • Recognition and fairness. • Teamwork and team spirit. • Integrity and honesty. • Commitment to personal and professional growth. • Respect. TMB Administration and Management Bodies Board of Directors Board of Directors of Transports de of Ferrocarril Metropolità Barcelona, SA Barcelona, SA Chair’s Ofce Vice Chair’s Ofce Chief Executive Ofcer Good TMB People’s Legal Consultancy Governance Management Department Management Department Department Management Management Executive Economic Executive Marketing Executive Management of Innovation, of the Metro Network of the Bus Network and Financial Management Department Technology and International Business Regular Bus Network transport METRO Network Barcelona Bus Turistic Tourist Catalunya Bus Turistic services Telefèric de Montjuïc Tramvia Blau Retail areas TMB Vending and automatic services services Special services Non-fare and business Telecommunications recordings products and photographic reports (FO-3G/4G) Advertising supports Sales channels (DA - E-COMMERCE) Transport consultancy International business Operation and maintenance of other transport networks Scope of action Barcelona Metropolitan area Metropolitan region TMB serves the city of Barcelona and its metropolitan area, included in the Integrated Fare System (IFS) of the metropolitan region of Barcelona. IFS Integrated Fare System RMB 346 municipalities Metropolitan Region 9,061 km2 of Barcelona 5,712,503 inhabitants 164 municipalities 3,235 km2 5,077,795 inhabitants AMB Barcelona Barcelona metropolitan 101,35 km2 area 1,620,343 inhabitants 36 municipalities 636 km2 3,247,281 inhabitants Integrated tickets Shared tickets Own tickets Source: Observatori Mobilitat ATM 2018 / Demographic Data AMB 2018 / IDESCAT 2018. All transports systems can be used The Integrated (metro, urban buses, metropolitan Fare System and interurban buses, Tramvia, Ferrocarrils de la Generalitat de Catalunya i Rodalies de addressed to Catalunya), with a single transport ticket, making transfers more economical. residents This system means that four diferent transport systems can be used and three transfers can be made within a time and space limit, established for the number of zones of the card used. Source: ATM (2018) The shared fare system Montcada i Reixach Tiana HOLA BCN!, tickets, Santa Coloma de Gramanet Montgat addressed to non-residents. Badalona Unlimited travel for 2, 3, 4 Sant Feliu de Llobregat Sant Adrià or 5 days with a single card. Esplugues de Bess de Llobregat Sant Just Barcelona Sant Joan Desvern Public transport is one of the best Despí L’Hospitalet Cornellà de Llobregat ways to move around Barcelona Sant Boi de Llobregat de Llobregat Therefore, TMB created the Hola Viladecans BCN! card to travel comfortably Gavà El Prat de Llobregat around the city. Castelldefels The Hola BCN! card is a an individual ticket, which enables non-residents of Barcelona to use it as many times as they want: the metro, bus (TMB), railway (FGC, zone 1), Montjuïc cable car, tramvía (TRAM) and suburban trains of Catalonia (zone 1). Institutional environment Barcelona Generalitat Autoritat del Metropolitan Area de Catalunya Transport Metropolità Administrators and operators of transport Bus and metro The public administrations and operators that interact with TMB are institutions and companies with responsibilities within the scope of Indirect manage- ment bus action of the Barcelona metropolitan area. The importance of the public administrations as TMB stakeholders, is a result of its fnancing, its Taxi regulatory action (regulations and legislation) and their shareholding. Buses with DGTM concession Planning public Grant transport in 36 bus service municipalities concessions Àrea Direct management Indirect management Metropolitana Transports de Barcelona, OTHERS de Barcelona SA (AMB) It is involved in the felds of territory AMB and urban planning, transport Functions and mobility, the environment, economic promotion and strategic planning. Ferrocarril Metropolità Regarding transport, it carries out de Barcelona, SA the functions indicated in the right- hand diagram. Direct management * Badalona, Cornellà de Llobregat, Provide the Administratively Esplugues de Llobregat, l’Hospitalet de metro service in intervene in the Llobregat, el Prat de Llobregat, Sant Adrià Barcelona and taxi service de Bess, Santa Coloma de Gramenet and eight more* Montcada i Reixac. ENTORN INSTITUCIONAL • ENTORNO INSTITUCIONAL • INSTITUTIONAL SUPPORT GENERAL STATE ADMINISTRATION Autoritat GENERALITAT DE CATALUNYA del Transport AMB BARCELONA CITY COUNCIL Metropolità OTHER LOCAL COUNCILS (ASSOCIATION OF MUNICIPALITIES (ATM) WITH URBAN TRANSPORT) Consortium established in 1997 to coordinate and plan transport of the metropolitan region of Barcelona. It is formed by the Generalitat de Catalunya (51%), the Barcelona City Council (25%) and the Barcelona Metropolitan Area (24%). The General State Administration (AGE) is an observer. ADIF Functions: major planning of infrastructures, FGC fare integration, programme contracts and RODALIES DE CATALUNYA infrastructure agreements (IFS) included of the area of Barcelona and all TMB DGTM CONCESSIONS the metropolitan region (346 municipalities). AMB CONCESSIONS Scope of ATM: it includes all the Integrated TRAMVIA METROPOLITÀ Fare System (IFS) included of the area of TMB Barcelona and all the metropolitan region LOCAL COUNCIL CONCESSIONS (346 municipalities). Mobility in the TMB area of influence Demand for collective public transport within the scope of the Integrated Fare System was calculated at 1,025.4 million journeys in 2018. 615.0 million correspond to TMB out of all journeys % registered, that is 59.9 59.9%. 1,025,400,000 615,000,000* passengers with public transport TMB users Source: ATM (2018) *Data of the Montjuïc Cable Car are not included. DGTM Buses 3.8% TRAM 2.8% % Buses 4.2 Other AMB Buses 9.3% FGC 8.5% Distribution of public transport Rodalies passengers de Catalunya 11.3% (Renfe) by operator TMB 59.9% (bus and metro) Source: ATM (2018) VARIATION 2018/17 * MILLIONS Public transport * * in the metropolitan 1702 0182 S URNEYJO S region of Barcelona URNEYJO S % ABSOLUTE NUMBER ABSOLUTE METRO 407.5 390.4 17.1 4.4% BUS 207.5 202.0 5.5 2.7% TOTAL TMB 615.0 592.4 22.6 3.8% FGC 87.2 84.3 2.9 3.4% RODALIES DE CATALUNYA (RENFE) 116.2 113.5 2.7 2.4% TRAMVIA 29.1 28.0 1.1 4.0% AMB BUSES 95.8 89.9 5.9 6.5% DGTM BUSES 39.2 36.2 3.0 8.5% URBAN BUSES 42.9 41.6 1.3 3.2% TOTAL 1,025.4 985.9 39.5 4.0% Source: ATM (2018) PROFILE OF RESIDENT CUSTOMERS PROFILE OF RESIDENT CUSTOMERS PROFILE OF NON-RESIDENT BUS METRO CUSTOMERS - TOURIST 38% 50% 31% MALE MALE MALE % 69% 62% 50 FEMALE FEMALE FEMALE GENDER 12% 35% 18% % % 26 + 60 YEARS FINS A 24 YEARS 15-25 YEARS 25 15-25 YEARS + 60 YEARS 2% EAG 21% +65 YEARS 33% 46-59 YEARS % 43% 26-45 YEARS 41 % % 20 24 26-45 YEARS 25-44 YEARS 45-64 YEARS 46-59 YEARS % 1% 1 ORIGIN 10% 41% WITHOUT STUDIES 41% WITHOUT STUDIES NATIONAL UNIVERSITY STUDENTS UNIVERSITY STUDENTS SSTUDIE 17% PRIMARY % 19 90% PRIMARY 39% % INTERNATIONAL SECONDARY 41 SECONDARY 20% 8% RETIRED RETIRED % % % 16 61 % 70 STUDENT EMPLOYED 13 EMPLOYED STUDENT OYMENT OYMENT 1% 1%