What is TMB? Transports Metropolitans

100% 100% de (TMB) is ÀREA METROPOLITANA the common name for the DE BARCELONA companies Ferrocarril Metropolità de Barcelona, SA, and Transports de

FERROCARRIL Barcelona, SA, which manage TRANSPORTS DE METROPOLITÀ DE BARCELONA, SA metro and bus networks of BARCELONA, SA the metropolitan area of Barcelona. It also includes the companies 50% 50%

Projectes i Mobilitat, SA, which TRANSPORTS METROPOLITANS DE BARCELONA (TMB) manages the Montjuïc Cable Car; Transports Metropolitans de Barcelona, SL, which 50% 50% PROJECTES I SERVEIS DE manages fare products and MOBILITAT, SA (PSM) other transport services, along withthe TMB Foundation, which 30% safeguards the historic heritage 30% 30% of TMB andpromotes the values of public transport through FUNDACIÓ TMB social and cultural activities.

Passengers carried 614,980,000 (TOTAL IFS ENVIRONMENT: 1,025,400,000)

Percentage of journeys DEMAND Global within the scope of action activity 2018 59.9% TMB serves the city of Barcelona and 10 towns in the metropolitan area. Workforce It is the leading public transport 8,204 operator in Barcelona and a point of reference for public mobility companies in Europe and the world. Places-km 20,920.03

OFFER Journey made in cars/useful km 135,509.86

Source: TMB (2018) We are here to ofer Mission a public transport network, which... • Contributes to the improvement of public mobility and to the sustainable development of the metropolitan area. • Guarantees the best customer service. • Develops social responsibility policies. • Respects a framework of economic viability and efciency. Vision • For its contribution to improving We want to be mobility in the metropolitan area, to urban sustainability and to the a public transport environment. • For the technical quality provided and mobility and the quality perceived by the general public. company that • For the efciency of its processes is competitive and optimisation of resources; • For the efcient use of technology and a benchmark as a lever for improving service levels and efciency. throughout • For the excellence of its workers. • For its commitment to society and Europe: the general public. • For its international presence. Values • Commitment and a vocation for public service. • Excellent service, efcient management. • Socially responsible behaviour. • Openness to innovation. • “Win-win” relations • Recognition and fairness. • Teamwork and team spirit. • Integrity and honesty. • Commitment to personal and professional growth. • Respect. TMB Administration and Management Bodies Board of Directors Board of Directors of Transports de of Ferrocarril Metropolità Barcelona, SA Barcelona, SA

Chair’s Ofce

Vice Chair’s Ofce

Chief Executive Ofcer

Good TMB People’s Legal Consultancy Governance Management Department Management Department Department

Management Management Executive Economic Executive Marketing Executive Management of Innovation, of the Metro Network of the Bus Network and Financial Management Department Technology and International Business Regular Bus Network transport METRO Network

Barcelona Bus Turistic Tourist Catalunya Bus Turistic services Telefèric de Montjuïc Tramvia Blau

Retail areas TMB Vending and automatic services services Special services Non-fare and business Telecommunications recordings products and photographic reports (FO-3G/4G)

Advertising supports

Sales channels (DA - E-COMMERCE)

Transport consultancy International business Operation and maintenance of other transport networks Scope of action Barcelona Metropolitan area Metropolitan region

TMB serves the city of Barcelona and its metropolitan area, included in the Integrated Fare System (IFS) of the metropolitan region of Barcelona. IFS Integrated Fare System RMB 346 municipalities Metropolitan Region 9,061 km2 of Barcelona 5,712,503 inhabitants 164 municipalities 3,235 km2 5,077,795 inhabitants

AMB Barcelona Barcelona metropolitan 101,35 km2 area 1,620,343 inhabitants 36 municipalities 636 km2 3,247,281 inhabitants

Integrated tickets Shared tickets Own tickets

Source: Observatori Mobilitat ATM 2018 / Demographic Data AMB 2018 / IDESCAT 2018. All transports systems can be used The Integrated (metro, urban buses, metropolitan Fare System and interurban buses, Tramvia, Ferrocarrils de la Generalitat de Catalunya i Rodalies de addressed to Catalunya), with a single transport ticket, making transfers more economical. residents This system means that four diferent transport systems can be used and three transfers can be made within a time and space limit, established for the number of zones of the card used.

Source: ATM (2018) The shared fare system

Montcada i Reixach Tiana HOLA BCN!, tickets,

Santa Coloma de Gramanet Montgat addressed to non-residents. Badalona Unlimited travel for 2, 3, 4

Sant Feliu de Llobregat Sant Adrià or 5 days with a single card. Esplugues de Bess de Llobregat Sant Just Barcelona Sant Joan Desvern Public transport is one of the best Despí L’Hospitalet Cornellà de Llobregat ways to move around Barcelona Sant Boi de Llobregat de Llobregat Therefore, TMB created the Hola Viladecans BCN! card to travel comfortably Gavà El Prat de Llobregat around the city. Castelldefels The Hola BCN! card is a an individual ticket, which enables non-residents of Barcelona to use it as many times as they want: the metro, bus (TMB), railway (FGC, zone 1), Montjuïc cable car, tramvía (TRAM) and suburban trains of Catalonia (zone 1). Institutional environment Barcelona Generalitat Autoritat del Metropolitan Area de Catalunya Transport Metropolità

Administrators and operators of transport Bus and metro The public administrations and operators that interact with TMB are institutions and companies with responsibilities within the scope of Indirect manage- ment bus action of the Barcelona metropolitan area. The importance of the public administrations as TMB stakeholders, is a result of its fnancing, its Taxi regulatory action (regulations and legislation) and their shareholding.

Buses with DGTM concession Planning public Grant transport in 36 bus service municipalities concessions

Àrea Direct management Indirect management Metropolitana Transports de Barcelona, OTHERS de Barcelona SA (AMB) It is involved in the felds of territory AMB and urban planning, transport Functions and mobility, the environment, economic promotion and strategic planning. Ferrocarril Metropolità Regarding transport, it carries out de Barcelona, SA the functions indicated in the right- hand diagram. Direct management

* Badalona, Cornellà de Llobregat, Provide the Administratively Esplugues de Llobregat, l’Hospitalet de metro service in intervene in the Llobregat, el Prat de Llobregat, Sant Adrià Barcelona and taxi service de Bess, Santa Coloma de Gramenet and eight more* Montcada i Reixac. ENTORN INSTITUCIONAL • ENTORNO INSTITUCIONAL • INSTITUTIONAL SUPPORT

GENERAL STATE ADMINISTRATION

Autoritat GENERALITAT DE CATALUNYA del Transport AMB BARCELONA CITY COUNCIL Metropolità OTHER LOCAL COUNCILS (ASSOCIATION OF MUNICIPALITIES (ATM) WITH URBAN TRANSPORT) Consortium established in 1997 to coordinate and plan transport of the metropolitan region of Barcelona. It is formed by the Generalitat de Catalunya (51%), the Barcelona City Council (25%) and the Barcelona Metropolitan Area (24%). The General State Administration (AGE) is an observer. ADIF Functions: major planning of infrastructures, FGC fare integration, programme contracts and infrastructure agreements (IFS) included of the area of Barcelona and all TMB DGTM CONCESSIONS the metropolitan region (346 municipalities). AMB CONCESSIONS Scope of ATM: it includes all the Integrated TRAMVIA METROPOLITÀ Fare System (IFS) included of the area of TMB Barcelona and all the metropolitan region LOCAL COUNCIL CONCESSIONS (346 municipalities).

Mobility in the TMB area of influence

Demand for collective public transport within the scope of the Integrated Fare System was calculated at 1,025.4 million journeys in 2018. 615.0 million correspond to TMB out of all journeys % registered, that is 59.9 59.9%. 1,025,400,000 615,000,000* passengers with public transport TMB users

Source: ATM (2018) *Data of the Montjuïc Cable Car are not included. DGTM Buses 3.8% TRAM 2.8% % Buses 4.2 Other AMB Buses 9.3%

FGC 8.5% Distribution of public

transport Rodalies passengers de Catalunya 11.3% (Renfe) by operator

TMB 59.9% (bus and metro)

Source: ATM (2018) VARIATION 2018/17 Public transport * MILLIONS * *

in the metropolitan 1702 0182

S URNEYJO S region of Barcelona URNEYJO S % ABSOLUTE NUMBER ABSOLUTE

METRO 407.5 390.4 17.1 4.4%

BUS 207.5 202.0 5.5 2.7%

TOTAL TMB 615.0 592.4 22.6 3.8%

FGC 87.2 84.3 2.9 3.4%

RODALIES DE CATALUNYA (RENFE) 116.2 113.5 2.7 2.4%

TRAMVIA 29.1 28.0 1.1 4.0%

AMB BUSES 95.8 89.9 5.9 6.5%

DGTM BUSES 39.2 36.2 3.0 8.5%

URBAN BUSES 42.9 41.6 1.3 3.2%

TOTAL 1,025.4 985.9 39.5 4.0%

Source: ATM (2018) PROFILE OF RESIDENT CUSTOMERS PROFILE OF RESIDENT CUSTOMERS PROFILE OF NON-RESIDENT BUS METRO CUSTOMERS - TOURIST

38% 50% 31% MALE MALE MALE

% 69% 62% 50 FEMALE FEMALE FEMALE GENDER

12% 35% 18% % % 26 + 60 YEARS FINS A 24 YEARS 15-25 YEARS 25 15-25 YEARS + 60 YEARS

2%

EAG 21% +65 YEARS 33% 46-59 YEARS % 43% 26-45 YEARS 41 % % 20 24 26-45 YEARS 25-44 YEARS 45-64 YEARS 46-59 YEARS

% 1% 1 ORIGIN 10% 41% WITHOUT STUDIES 41% WITHOUT STUDIES NATIONAL UNIVERSITY STUDENTS UNIVERSITY STUDENTS SSTUDIE 17% PRIMARY

% 19 90% PRIMARY 39% % INTERNATIONAL SECONDARY 41 SECONDARY

20% 8% RETIRED RETIRED

% % % 16 61 % 70 STUDENT EMPLOYED 13 EMPLOYED STUDENT OYMENT OYMENT

1% 1% HOME HOME 5% 5% EMPL UNEMPLOYED UNEMPLOYED

Source: TMB (2018) A model of TMB works towards improving management the city and its surroundings, as the main operator of its mobility, based on taking on future challenges to commitment produce changes. The following are the basic criteria and social of its management: innovation culture, constant responsibility improvement, rigour and transparency. Its main objective is to become a public benchmark company. For this purpose, it promotes all its programmes of action, protection of the environment, energy saving, the promotion of social inclusion plus accessibility policies - values of sustainable, inclusive mobility. Close to people TMB has developed Broadcast channels a set of digital tools designed to communicate, inform, attend, share and relate with people, in order to adapt to their needs www.tmb.cat at all times.

Social networks

Twitter (@TMB_Barcelona i @TMBinfo) Instagram (@tmb_bcn) Facebook, Facebook Messenger, Linkedin, YouTube and Slideshare

Main hashtags to follow: #metrobcn and #busbcn

Telephone and face-to-face customer service:

Punts TMB 902 075 027 (from 8 am to 9 pm) TMB App The 010 attends from Monday to Sunday, from 0 to 24 h JoTMBé Non-residential environment We connect www.barcelonabusturistic.cat with visitors e-commerce www.holabarcelona.com www.telefericdemontjuic.cat “Hola Barcelona”, which includes mobility services for tourists and non-residents, www.catalunyabusturistic.com also has active digital presence, to improve travelling experiences.

We bring Barcelona closer to visitors, from a diferent perspective to what tourist guides ofer, through our websites and social network profles.

Social networks Barcelona Bus Turístic App Instagram of the Barcelona Bus Turístic (@BarcelonaBusTuristic) Instagram of Hola Barcelona (@HolaBarcelona.TravelSolution) Tripadvisor and YouTube

Main tags to follow: #HolaBarcelona #SayHolaBarcelona www.tmb.cat 1,140 Barcelona ADAPTED VEHICLES buses 829.68 1 With a fleet of over KM 1,000 vehicles, all adapted 2 for people with reduced 2,590 STOPS: 1,371 BUS SHELTERS + 1,170 BUS STOP POLES mobility, and 98 routes, the TMB bus network serves Barcelona and 10 towns 211.72 KM OF BUS LANES of its metropolitan area. 101 ROUTES 4,506 PEOPLE FORMING THE WORKFORCE

1) CONVENTIONAL ROUTES + HIGH-PERFORMANCE ROUTES + LOCAL ROUTES 2) BARCELONA BUS TURÍSTIC AND TRAMVIA BLAU ROUTES ARE NOT INCLUDED Source: TMB (2018) Places-km (MILLIONS) 3,465.42

Cars-useful km (THOUSANDS) 41,153.52

Journeys (MILLIONS) 202,910,000 202.91

Today, over 202.91 million passengers per year use Passengers per car (USEFUL KM) the TMB bus network (207.47 if the Bus Turístic 5.04 is included), almost 20.2% of the total number Passengers-km of passengers of the (PLACES-KM/1,000) metropolitan region. 167.63

Average journey 2.80Km

Source: TMB (2018) Bus network support centre The bus fleet is coordinated from CSXB in real time, in order to accomplish the planned service. The frequency of routes is managed and regulated, incidents that may arise are minimized, and information and assistance systems of the service provision are controlled. Business operation centres Horta TMB has four depots 384 vehicles 1,140 or business operation centres (CON), which manage vehicles the assigned bus routes, and programme and plan the service.

Triangle 234 vehicles Ponent 151 vehicles

Zona Franca 371 vehicles Source: TMB (2018) The cleanest bus fleet 439 in Europe DIESEL BUSES TMB’s commitment to sustainability and the improvement of air quality, makes it the cleanest bus fleet in Europe. Every year, TMB replaces 383 buses that have ended their NATURAL GAS BUSES life span of 14-15 years, for other more innovative and 9 efcient buses, in order to ELECTRIC BUSES reduce pollutant emission.

309 HYBRID BUSES (DIESEL + ELECTRIC)

Source: TMB (2018) An adapted network Since 2007, the whole TMB bus network is adapted for people with reduced mobility. Work is now being done to make all vehicles accessible to people with functional disabilities. Accessibility The bus Where we come from Where we’re going A network inherited from Once fully implemented, network the tram network a century the new bus network ago. With the growth of will be formed by 28 high- that Barcelona, routes were performance routes, a 21st extended and overlapped, 17 going vertically to create a network with (sea-mountain), century little sense, duplicating 8 horizontally (Llobregat- lines and routes, which Bess) and 3 diagonally. city afected speed and These are complemented deserves frequency. It did not with 35 conventional routes connect diferent zones and 37 local routes. at all well and the network was difcult to understand and read on a map. Characteristics of the bus network

Easy Connected Frequent Interchangeable User friendly: routes Maximum More frequency: Areas of interchange: with more direct and connectivity: it buses pass more located where vertical, straight itineraries, reaches all corners of frequently and with horizontal and diagonal designed with the city and improves a wider time slot, routes cross, in both greater efciency connection with other shortening the directions, to link one and logic. bus routes and public waiting time at bus line to another in an easy, transport. stops. simple and comfortable way. www.tmb.cat 8 LINES 5 Barcelona CONVENTIONALS metro network 3 AUTOMATIC The network has eight lines (fve conventional lines and three automatic lines). 121.4 KM OF TRACK It also includes the Montjuïc Cable Car. There are a total of 159 stations and 156 trains 159 operating in the rush hour. STATIONS 156 TRAINS

The TMB metro network SOURCE: TMB (31/12/2018) connects Barcelona with towns of its metropolitan area. LENGTH KM LENGTH STATIONS NUMBER OF TRAINS IN THE RUSH HOUR HOUR THE RUSH IN TRAINS HOUR) (RUSH FREQUENCY

L1 20.2 30 31 3’14’’ Frequency is 6’ in the individual L2 12.8 18 20 3’15’’ section of L9 Nord and L10, and 3 ‘ in the L3 17.8 26 26 3’23’’ common section- L4 16.5 22 20 3’51’’ Frequency is 7’21’’ in the individual section L5 18.6 26 33 2’44’’ of L9 Sud and L10 Sud, and 2’04” and 5’16” in L9 NORD/L10 NORD 10.4 12 6/4 * 6’04’’ the common section (asymetric) L9 SUD/L10 SUD 22.1 18 9/3 **7’21’’ L11 2.3 5 2 7’30’’ FUNICULAR 0.7 2 2 10’00’’ TOTAL 121.4 159 156 Places-km (MILLIONS) The metro service 17,454.61 With a wide timetable, the TMB metro network serves over 407 million passengers a year, Cars-useful km (THOUSANDS) that is39.7% of total passengers 94,365.34 of the metropolitan region.

Journeys (MILLIONS) 407.51

TIMETABLES Passengers per car (USEFUL KM) Working days (from Mondays to Fridays), Sundays and public holidays 4.32 5.00-24.00 H

Fridays and evenings before public holidays 5.00-2.00 H Passengers-km (PLACES-KM/1,000) Saturdays and evenings before 1 January, 24 June and other signifcant public holidays 116.73 CONTINUOUS SERVICE

24 December CLOSES AT 23.00 H Average journey 5.00 km

Source: TMB (2018) Metro Control Centre This Centre operates on a 365x24x7 basis, and uses state-of-the-art technology to guarantee the correct operation of the metro network. The CCM fully manages all resources involved in operations of the metro network: • Movement of trains • Assistance at stations • Energy operation • Information to customers Security of the network is managed from the Security and Civil Protection Centre (CSPC), located in the same building as the CCM. An adapted network

Today, 91% of the TMB Metro network % is adapted for people with reduced mobility. Work is being done to adapt it to all the public, 91 in consideration of the diversity of customers of the service (blind people, those with hearing and sight and impairment, children and the elderly. It improves acoustic information, screens with visual information, signage and reserved areas, etc. A metro network with integral security

Security of people and Security in mobility, Security of employees, installations, a model of a culture of security railway where a prevention policy occupational adapted security contribute everyone is involved to identify risks which contribute to to new challenges, efcient, and control risks of the activity to improve health, security and sustainable, innovative and alleviate them, minimisize them the occupational well-beeing coordinated with the resources and guarantee the integrity of of employees as a condition public security. employees, the customers of necessary efectiveness and the service. sustainability of the company. Technology to achieve % maximum security, more flexibility 28 more reliability, more efciency, more Automatic information and a personalized service. 28% of the Barcelona metro, a network trains operate better service without a driver. The automatic metro runs Trains are located, How with an automatic controlled and driving system, so that it programmed from does can operate without staf the Metro Control on board. Centre (CCM). it work? Advanced technology Trains run at the enables the remote control assigned speed and of resources, installations stop at stations, and infrastructures of following a preset the line, such as trains, programme. This may lifts and escalators, ticket vary depending on distributors and pay lines. the day and time slot, although the CCM can intervene at any time. Automatic lines L9 Sud/L10 Sud L9 Nord/L10 Nord L11

100% automatic 34.8 kilometres 35 stations in total

10 new interconnections with other lines and services

Source: TMB (2018) www.tmb.cat Barcelona 3 Bus Turístic ITINERARIES The Barcelona Bus Turístic is the 77 ofcial tourist bus of the city. DOUBLE-DECKER OPEN-TOP BUSES There are three diferent routes to plan a visit to Barcelona, with a single ticket. There is also a night itinerary in the 4,550,000 ANNUAL PASSENGERS summer. Barcelona Night Tour Bus SPECIAL NIGHT SERVICE IN THE SUMMER

www.barcelonabusturistic.cat

Font: TMB (2018) BLUE ROUTE A bus to see 17.99 km the best of 15 stops Barcelona

The Red Route, the Blue Route RED ROUTE and the Green Route, three diferent itineraries with a single ticket, to see the 23.47 km most emblematic places of the city, 22 stops get of the bus, complete the visit on foot, 77 get on the bus, continue on the same route vehicles or change at the connection points. GREEN ROUTE And as many times as you want. 7.56 km 8 stops

45 stops Source: TMB (2018) Every day of the year, except 1st January and 25th December 363 days

High frequency. A bus every 5 minutes in the high season 5 min

Audio in 16 languages From 1987, 16 a pioneer service

1 or 2 consecutive day ticket + Children’s and senior ticket (> 65 years or disability > 33%) 1 or 2 days

Exclusive discounts to enjoy the best museums, attractions, performances and establishments Discounts

High level of passenger satisfaction + 95%

Source: TMB (2018) Every day of the year, except 1st January and 25th December 363 days

High frequency. A bus every 5 minutes in the high season 5 min

Audio in 16 languages From 1987, 16 a pioneer service

1 or 2 consecutive day ticket + Children’s and senior ticket (> 65 years or disability > 33%) 1 or 2 days

Exclusive discounts to enjoy the best museums, attractions, performances and establishments Discounts

High level of passenger satisfaction + 95%

Source: TMB (2018) A unique night route. Barcelona This is a very special service of the Barcelona Bus Turístic: a special night Night Tour tour by bus, leaving Plaça Catalunya, to Bus discover the lights of the most emblematic places of the city. From June to September: departures on Fridays, Saturdays and Sundays. Departures at 21.30 h. Approximate duration: 5,498 2 h and 30 min. annual passengers

Source: TMB (2018) Barcelona from the sky Montjuïc Refurbished in 2007, with the strictest safety measures. The cable car connects the Cable city with the peak of the Montjuïc mountain, with Car its unique panoramic view of Barcelona. The Montjuïc cable car has three stations: Parc Montjuïc - Castell - Mirador

752 METRES IN LENGTH

84.55 METRES OF SLOPE 1,510,000 12 SUPPORTS 55 CABINS

annual passengers 8 PASSENGERS PER CABIN

2,000 PASSENGERS/HOUR/DIRECTION

48 METRES MINIMUM DISTANCE BETWEEN CABINS

2.5-5 METRES/SECOND

Source: TMB (2018) A unique means of transport The Tramvia Blau dates back to 1901, and is the successor of the old Barcelona tram lines. It runs for 1,276 metres up to the Tramvia foot of the Tibidabo cable car, surrounded by modernist and Blau noucentista buildings, giving way to nature and the outstanding views of the city.

1,276 METRES ROUTE

THE TRAMVIA BLAU 93 METRES OF SLOPE IS TEMPORARILY CLOSED 3.6 METRES/SECOND FOR REFURBISHMENT WORKS OF THE 48 PASSENGERS PER TRAM INFRASTRUCTURE 32 SEATED PASSENGERS

16 STANDING PASSENGERS

Source: TMB (2018) Catalunya Departures from Bus Barcelona to discover all the secrets of Catalonia Turístic The Montserrat mountain and its Escolania choir, the surrealist art of Dalí, the wine and cava, the cities of Barcelona and Girona, the best gastronomy, authentic modernism, the Pyrenees and the valley of Nria, the best shopping, and much more. Vall de Nria

Figueres

Girona

Montserrat Routes 2019 Colnia Gell Itineraries from Barcelona

El Penedès Barcelona You can consult information regarding this institutional presentation, with data from previous years, through the following link:

Institutional presentation of TMB 2017 moltes gracies

Thank you