pagina index About TMB Transports Metropolitans de (TMB) is the collective name of ÀREA METROPOLITANA the companies Ferrocarril DE BARCELONA Metropolità de Barcelona, SA, and Transports de Barcelona, SA, which manage the metro and bus networks of the Barcelona metropolitan area. TRANSPORTS METROPOLITANS It also includes Projectes i Serveis DE BARCELONA (TMB) de Mobilitat, SA, which manages the Telefèric de Montjuïc (Montjuïc cable car); FERROCARRIL TRANSPORTS Transports Metropolitans de METROPOLITÀ DE DE BARCELONA, SA Barcelona, SL, which manages BARCELONA, SA fares and other transport services; and the TMB Foundation, which oversees TMB’s historic heritage and promotes the values of public PROJECTES I TRANSPORTS FUNDACIÓ TMB SERVEIS DE METROPOLITANS transport through social and MOBILITAT, DE BARCELONA, SL SA (PSM) cultural activities. Passengers transported 572,800,000 (GOBAL IN STI: 938,900,000)

Journeys average within the DEMAND Overall operating area activity in 61% 2015 TMB provides transport in Staff the city of Barcelona and in a further ten municipalities in the 7,7 7 3 metropolitan area. It is the main public transport operator in Catalonia and a Places-km benchmark public mobility 18,424.370 company in Europe and the world. Journey covered by Cars/Vehicle-Km in operation (thousands) SERVICE PROVIDED PROVIDED SERVICE 122,407.17

Source: TMB (2015) To offer Mission a public transport network: • That contributes to the improvement of public mobility and the sustainable development of the metropolitan area. • Guaranteeing the best customer services. • Developing social responsibility policies. • In a framework of economic viability and efficiency. Vision • For our contribution to improving We want to be mobility in the metropolitan area, urban a competitive sustainability and the environment; • For the technical quality offered and the public transport quality perceived by the public; and mobility • For the efficiency of our processes and company that is our optimisation of resources; • For our efficient use of technology as a a benchmark in lever in improving service and efficiency; Europe: • For the excellence of our personnel; • For our commitment to society and citizens; • For our international presence. Values • Commitment and a vocation for public service. • Excellent service, effective management. • Socially responsible behaviour. • Openness to innovation. • ‘Win-win’ relations. • Recognition and equity. • Teamwork and comradeship. • Integrity and honesty. • Commitment to personal and professional growth. • Respect. TMB administration and management bodies Board of Directors of Board of Directors of Transports de Ferrocarril Metropolità Barcelona, SA Barcelona, SA

Chair’s Office

Vice Chair’s Office

Chief Executive Officer

Legal Advice Corporate Human Area Resources Area

Metro Network Bus Network Executive Board Marketing Executive Board for Department Department for Economy and Finance Executive Board Innovation, Technology and International Business Regular Bus Network transport Metro Network

Barcelona Bus Turistic Tourist Catalunya Bus Turistic Services Montjuïc Cable Car Tramvia Blau

Commercial Space

Vending machines & automated services

TMB Special Services services Non fare and business Filming and photo shoots products Telecommunications(FO-3G/4G) Advertising Media

Sales channels (DA’S - E-COMMERCE)

Transport consultancy International business Operation and maintenance of other transport networks Area of operation Barcelona Metropolitan Area Metropolitan Region

TMB provides services in the city of Barcelona and the metropolitan area that falls within the Integrated Fare System of the Barcelona metropolitan region. STI Integrated RMB Fare System Barcelona 346 municipalities metropolitan region 9,065 km2 164 municipalities 5,692,991 inhabitants 3,242 km2 5,028,258 inhabitants

AMB Barcelona Barcelona 101.4 km2 metropolitan area 1,604,555 inhabitants 36 municipalities 636 km2 3,213,775 inhabitants

Integrated tickets Combined tickets Operator-specific tickets This allows users to make a journey that The Integrated might involve several different modes of Fare System for transport on a single ticket (metro; urban, metropolitan and interurban buses; tram; residents FGC railways and , the suburban railway network), which reduces the cost of having to buy a separate ticket for each change of transport. The system allows up to four different modes of transport and three changes to be made within a certain time and distance limit, which is established by the number of fare zones on the ticket in question. Combined fare system

Montcada i Reixach Tiana

Santa Coloma de Gramanet Montgat Badalona HOLA BCN! travel cards, targeting nonresidents. Sant Feliu de Llobregat Sant Adrià Esplugues de Besòs Unlimited travel for 2, 3, 4 de Llobregat Sant Just Barcelona Sant Joan Desvern or 5 days with a single card. Despí L’Hospitalet Cornellà de Llobregat Public transport is one of the best Sant Boi de Llobregat de Llobregat ways to get around in Barcelona. Viladecans So TMB created the Hola BCN!

Gavà El Prat de Llobregat card to take you all over the city. Castelldefels The Hola BCN! travel card is an individual card that lets non- residents of Barcelona take as many journeys as they like on the metro, bus (TMB), urban railway (FGC, zone 1), Montjuïc funicular, tram (TRAM) and local mainline trains (Rodalies de Catalunya, zone 1). Institutional support Àrea Metropolitana Generalitat Autoritat del de Barcelona de Catalunya Transport Metropolità

Transport administrators and operators Bus and Metro The public authorities and operators who work with TMB are the institutions and companies in charge Indirect of matters concerning the Barcelona management metropolitan area. Bus The importance of the public administration as a TMB stakeholder is related to its financing, regulatory action (legislation and regulations) Taxi and its status as a shareholder.

buses with DGTM concession Grant Planning the public concessions transportation in Of bus 36 Municipalities services

Àrea Direct management Indirect management Metropolitana Transports de Barcelona, OTHER de Barcelona SA (AMB) A supramunicipal administration AMB that comprises 36 municipalities Functions and has authority in the following areas: territory and urban planning, transport and mobility, the Ferrocarril Metropolità environment, economic promotion de Barcelona, SA and strategic planning. It has the following functions in Direct management matters of transport.

* Badalona, Cornellà de Llobregat, Esplugues To be involved Provide metro de Llobregat, Hospitalet de Llobregat, Sant in the service to Adrià de Besòs, Santa Coloma de Gramenet Taxi service Barcelona and 7 and Montcada i Reixac. Administration municipalities * ENTORN INSTITUCIONAL • ENTORNO INSTITUCIONAL • INSTITUTIONAL SUPPORT

ADMINISTRACIÓN GENERAL DEL ESTADO

Autoritat del GENERALITAT DE CATALUNYA Transport AMB AJUNTAMENT DE BARCELONA Metropolità OTHER MUNICIPALITIES (ASSOCIATION OF MUNICIPALITIES (ATM) WITH URBAN TRANSPORT) A consortium constituted in 1997 by the Government of Catalonia (51%), Barcelona City Council (25%) and the Àrea Metropolitana de Barcelona (24%). The General State Administration (AGE) is present as an observer. Functions: extensive infrastructure planning, fare integration, coordination of programme ADIF contracts and infrastructure agreements. FGC

Area: includes the Integrated Fare System RODALIES DE CATALUNYA of the Barcelona area and the entire DGTM CONCESSIONS metropolitan region (346 municipalities). AMB CONCESSIONS

TRAMVIA METROPOLITÀ

TMB

TOWN COUNCIL CONCESSIONS Mobility in TMB’s

area of influence The demand for collective public transport within the Integrated Fare System in the Barcelona area was 938.9 million journeys in 2015. Of the total number of journeys made, 572.8 million—61%—were 61% made on TMB. 938,900,000 572,800,000 of passengers on public transport of TMB users

Source: ATM (2015) DGTM’s buses 3.5% TRAM 2.7% % Urban buses 4.2 AMB’s other buses 8.8%

FGC 8.5% Distribution of public

transport Rodalies passengers de Catalunya 11.3% (Renfe) by operator

TMB 61% (bus and metro)

Source: ATM (2015) * MILLIONS VARIATION 2015/14 * En milions · En millones · In millions * Public transport in the * 0152 014 Barcelona metropolitan 2 region S IN S IN URNEYJO URNEYJO

ABSOLUTE FIGURES FIGURES ABSOLUTE %

METRO 385.0 375.7 9.3 2.5%

BUS 187.8 184.3 3.5 1.9%

TOTAL TMB 572.8 560.0 12.8 2.3%

FGC 79.7 77.2 2.5 3.2%

RODALIES DE CATALUNYA (RENFE) 106.4 105.2 1.3 1.2%

TRAMVIA 25.4 24.5 0.9 3.8%

AMB BUSES 83.1 79.7 3.4 4.2%

DGTM BUSES 32.4 30.9 1.5 4.4%

URBAN BUSES 39.1 38.1 1.1 2.7%

TOTAL 938.9 915.6 23.25 2.5%

Source: ATM (2015) RESIDENT CUSTOMER PROFILE RESIDENT CUSTOMER PROFILE NON-RESIDENT/TOURIST BUS METRO CUSTOMER PROFILE

44% 52% 34% MAN MAN MAN

% 64% 56% 48

SEX WOMAN WOMAN WOMAN

% % % % 8 % 15.2 % 24 11.2 17 15-25 YEARS 27.5 15-25 YEARS + 60 YEARS +65 YEARS TO 24 YEARS + 60 YEARS EAG % % 27 % 21.2 35.2 45-64 YEARS % % 46-59 YEARS % 36-45 YEARS 22.1 43.6 48 46-59 YEARS 26-45 YEARS 25-44 YEARS

% 3.8% ORIGIN 12 % 33.5% NATIONAL NONE 35.7% 1 UNIVERSITY UNIVERSITY NONE TION

% % % 19.2 41.7 15.1 50% 88% PRIMARY SCHOOL SECONDARY SCHOOL PRIMARY SCHOOL SECONDARY SCHOOL INTERNATIONAL EDUCA

22.7% 8.7% RECURRENCE 35% RETIRED RETIRED BEEN HERE BEFORE

14.7% STUDENT % % 60 % 66.5 IN EMPLOYMENT 10 IN EMPLOYMENT STUDENT % 1.7 2% HOME HOME 7. 3 % 5.1% UNEMPLOYED EMPLOYMENT EMPLOYMENT % UNEMPLOYED 65 FIRST TIME Source: TMB (2015) As the main public transport A management operator, TMB works to improve model based on the city and its environment, taking on board the future challenges commitment that will generate change. Some of the main principles of its and social management policy include a responsibility culture of innovation, continuous improvement, rigor and transparency. Its main objective and mission is to be an exemplary public company. This is the driving force behind all its plans of action, which include protecting the environment, saving energy, promoting social inclusion and facilitating accessibility, all of which are the characteristics of sustainable, inclusive mobility. Close to the general Media Channels public

TMB has developed www.tmb.cat a series of tools and Social Media services deigned to provide its customers with information and localized services tailored www.tmb.cat.mobile to people’s needs at any given time.

Punts TMB 010 Telephone Costumer Service

Club of Friends JoTMBé TMB App

Going To Service Digital WEBSITE tools for www.tmb.cat / www.tmb.cat/mobile TMB’s SOCIAL MEDIA @TMBinfo: our Twitter information and service profile (Monday to Friday, user from 7.00 am to 8.00 pm), keeps users up to date with service status and answers queries on Barcelona bus and metro services. @TMB_Barcelona: our corporate Twitter profile to share information, curiosities and experiences on public transport. Facebook, YouTube, SlideShare, Flickr, Spotify: To share information and curiosities on TMB. APPS Going To. An interctive journey planner with a host of functions. Also developed for tablets with the name TMB Maps. TMB App. Free app to help users get about, with personalised and general information, service alerts, journey planner, customer services and more. jotmbe.tmb.cat. Personalised service info, public transport suggestions plus benefits and discounts. MOUTV TMB channel with service info, news and advertising. 3,000 broadcasting points on buses and in the metro. PUNT TMB CUSTOMER SERVICE CENTRES 902 07 50 27 (8.00 am to 9.00 pm) 010 24/7. www.tmb.cat 1,060 Barcelona ADAPTED VEHICLES Buses 873.181 With a fleet of over 1000 KM

vehicles, all of them adapted 2 for disabled persons, and 2,548 100 lines, the TMB bus STOPS: 1.342 SHELTERS + 1.206 STOP POSTS network provides service for 10 cities in Barcelona and its 163.60 metropolitan area. KM BUS TRAIL 100 LINES 4,221 STAFF

1) CONVENTIONAL LINES + HIGH-PERFORMANCE LINES + NEIGHBOURHOOD LINES 2) NOT INCLUDING BARCELONA BUS TURÍSTIC AND TRAMVIA BLAU LINES Source: TMB (2015) Places-km (MILLIONS) 3,338.25

Vehicles-km in operation (THOUSANDS) 40,111.66

Journeys (MILLIONS) 182.26

The TMB bus network currently has more than Pass./vehicle (KM IN OPERATION) 182 million passengers a year (187 if we include the 4.68 Barcelona Bus Turístic and the Tramvia Blau), nearly Passengers-km 20% of all passengers in (PLACES-KM/1,000) the metropolitan region. 157.51

Average distance per journey 2.80Km Source: TMB (2015) Bus network support centre The CSXB coordinates the bus fleet in real time to ensure the service operates according to plan, manages and regulates arrival times, minimizing any incidents that may occur and controls information systems to aid service provision. Business Operations Centres Horta TMB has four business 325 vehicles 1,060 operations centres (CON) or depots that undertake vehicles management of assigned bus lines, programming and service planning.

Triangle 248 vehicles Ponent 145 vehicles

Zona Franca 342 vehicles Source:TMB (2015) The cleanest bus fleet 538 in Europe DIESEL BUSES TMB’s commitment to sustainability and improving air quality make its bus fleet the cleanest in Europe. Each year, TMB replaces buses at the end of their useful life (14-15 390 years) with other more innovative NATURAL GAS BUSES and efficient vehicles in order to reduce pollutant emissions. 3 FULL ELECTRIC BUSES

129 HYBRID BUSES (DIESEL + ELECTRIC)

Source: TMB (2015) An accessible network The entire TMB bus network has been wheelchair adapted since 2007. We are currently working to make all vehicles accessible to people with functional disabilities. V1 V3 V5 V7 V9 The new Bus network; the H2 network of the 21st century

H4 The new bus network is a project D50 to redraw the bus network in Barcelona according to criteria of ease of use, effectiveness and H6 efficient resource management. Once implementation is complete, citizens will have a bus network that is more readable, with shorter H8 waiting and journey times and enhanced connectivity between different modes of transport: D20 a more attractive and more H 10 sustainable public transport network. Where we’ve been Where we’re going The bus A network that was the Once implemented, the new network legacy of the tram network bus network will consist of of a century ago. With the 27 high-performance lines: a 21st­ growth of Barcelona, the 17 vertical (sea-mountain), lines were extended and 8 horizontal (Llobregat- century overlapped, creating a Besòs) and two diagonal. city network that was illogical, These are complemented by with redundant stretches other conventional and deserves on a number of lines, and neighbourhood lines. routes that hampered speed and frequency. Links How it is implemented between network areas Implementation is gradual, were often uncertain, hard and to avoid duplication, to understand and difficult existing lines that run on to read on a map. similar routes to new ones are replaced or undergo route alterations. Features of the new network

Easy Connected Frequent Interchangeable Easier to use: lines Maximum Greater frequency: Interchange hubs: located with more direct connectivity: the the buses run more where the vertical, routes, designed to network reaches all frequently and for horizontal and diagonal be more efficient parts of the city with longer, shortening lines intersect, in both and logical. better connections waiting times at bus directions, to switch easily, with other bus lines stops. simply and conveniently and other public from one line to another. transport. www.tmb.cat 8 LINES 5 Barcelona CONVENTIONAL metro system 3 AUTOMATED The has 8 lines (five conventional 119 lines and three automatic) KM TRACKS and integrates the Montjuïc funicular service. A total of 156 stations and 143 trains 156 running at peak times. STATIONS 143 TRAINS

The TMB metro network Source: TMB (12/02/2016) connects Barcelona to seven cities in the metropolitan area. LENGTH KM LENGTH STATIONS NUMBER OF TRAINS IN RUSH HOUR IN RUSH TRAINS HOUR) (RUSH FREQUENCY

L1 20.2 30 26 3’44’’ The 6’ interval corresponds to the L2 12.8 18 19 3’28’’ individual sections of the L9/10, while on L3 17.8 26 26 3’21’’ the common section it is 3’. L4 16.5 22 19 4’03’’ L5 18.6 26 30 2’58’’ L9 NORD/L10 10.4 12 10 * 6’00’’ L9 SUD 19.7 15 9 7’19’’ L11 2.3 5 2 7’30’’ CABLE CAR 0.7 2 2 10’00’’ TOTAL 119.0 156 143 Seats-km (MILLIONS) Metro service 15,086.12 With an extensive service schedule, the TMB metro Cars/Vehicle-Km currently carries over 385 in operation (THOUSANDS) million passengers a year, 82,295.51 41% of the total number of passengers in the

metropolitan region. Journeys (MILLIONS) 385,00

OPERATING HOURS (2016) Ratio Cars /Vehicle-Km Weekdays (Monday to Thursday), Sundays and public holidays in operation (KM IN OPERATION) 5.00-24.00 H

Saturdays and eves of public holidays 4.68 5.00-2.00 H Passengers-km Saturdays and 31 December, 23 June and eves of certain (PLACES-KM/1,000) other public holidays NON-STOP SERVICE 127.60 December, 24th CLOSES AT 23.00 Averange distance per trip 5.00 km Source: TMB (2015) Metro Control Centre Operates all year round, 24 hours a day, and uses the latest technology to ensure the proper functioning of the metro network, The CCM handles all the resources involved in the operation of the metro: • Trains • Attendance at stations • Power operation • Customer information Network security is managed by the Centre for Safety and Civil Defence (CSPC), located in the same building as the CCM. An adapted network

91% of the TMB metro is currently wheelchair % adapted. It works to adapt to all citizens, bearing in mind 91 the diversity of customers (blind, visually impaired and hearing impaired, children and the elderly) and improving announcements, visual information displays, signs, reserved areas, etc. A metro network with a comprehensive safety system

Safety of people and Traffic safety. A railway safety Staff safety. A risk prevention facilities. A flexible safety culture in which everyone gets policy that contributes to model adapted to the involved to identify and control improving the health, safety new challenges, efficient, the risks of the activity to alleviate and welfare of workers as sustainable, innovative and them, minimize them and ensure a necessary condition of coordinated with public safety the integrity of employees, company efficiency and resources. customers and service. sustainability. 25% The

Technology for automated maximum safety, greater flexibility, metro, a greater reliability, greater efficiency, better more information and personalised service. service 25% of the Barcelona metro is driverless. The L9 Nord/L10, L9 Sud and L11 are automated (32.4 km, of a total 119 km). The metro runs an The trains are located, How it automated system that controlled and allows it to run without programmed from the works? staff on board. Metro Control Centre Advanced technology (CCM). The trains travel enables remote control of at the assigned speed, line resources, facilities stopping at stations and infrastructure, such as according to a pre-set trains, lifts and escalators, programme which can ticket machines and vary depending on the validation lines. day and time, although the CCM can intervene at any time. L1 L9 Zona Universitària

The southern section of Line 9 from L9 Zona Universitaria to Barcelona-El Prat Airport is the latest automated Collblanc metro to enter service - on 12 L5 February 2016. Sud Torrassa % L1 100 Automated Can Tries/ Gornal 19.7kilometers

15 Stations Europa/ El Prat Estació Fira R2 7new links with other lines and services Cèntric Les Moreres Fira Parc Nou Aeroport T2 R2 Mas Blau Mercabarna Parc Logístic L9 Aeroport T1

Source: TMB (2015) www.tmb.cat Barcelona 3 Bus Turístic ITINERARY The Barcelona Bus Turístic is the city’s 74 official sightseeing bus OPEN-TOP DOUBLE-DECKER BUS It offers three different routes on which to visit Barcelona on one ticket and a night 1,786,949 tour in the summer. PASSENGERS A YEAR Barcelona Night Tour Bus SPECIAL SUMMER NIGHT SERVICE

www.barcelonabusturistic.cat

Source: TMB (2015) BLUE ROUTE A bus to see the 17.99 km best of Barcelona 15 stops Red Route, Blue Route and Green Route Three different routes with a single ticket that take you to the sights, lets you hop off RED ROUTE and look around, hop back on, continue along the same route or change at a 23.48 km connection point. All this, as many times 22 stops as you like. 74 vehicles GREEN ROUTE 7.56 km 8 stops

45 stops Source: TMB (2015) Every day of the year except 1 January and 25 December 363 days

High frequency. A bus every 5 minutes during peak season 5 min

Audio in 16 languages A pioneering service, 16 since 1987

Ticket for 1 or 2 consecutive days + Children’s and senior’s ticket (> 65 years or > 33% disability) 1o2 days

Exclusive discounts to enjoy the best museums, attractions and establishments Discount

High level of passenger satisfaction + 95%

Source: TMB (2015) A unique night-time tour Barcelona This is a very special Barcelona Bus Turístic Night Tour service: a night-time bus ride that leaves from Pl. de Catalonia to see how the Bus most emblematic sights light up the city. From June to September: departures on Fridays, Saturdays and Sundays. Departures at 21.30. Lasts approximately 2 8,000 hours and 30 min. passengers a year

Source: TMB (2015) Barcelona from the sky Telefèric The cable car connects the city to the top of Montjuïc and gives passengers a de unique panoramic view of Barcelona. Montjuïc Montjuïc Cable Car has three stations: Parc Montjuïc - Castell - Mirador

752 LENGTH (METRES)

84.55 VERTICAL RISE (METRES)

12 SUPPORTS

55 CABINS

8 CAR CAPACITY (PASSENGERS) 1,345,621 48 MINIMUM DISTANCE BETWEEN CARS (METRES) Annual passengers 2.5-5 SPEED (M/S)

Source: TMB (2015) A singular means of transport The Tramvia Blau dates from 1901 and is the last survivor of Barcelona’s old tram lines. It covers 1,276 metres up to the Tramvia foot of the , surrounded by Modernist and Blau noucentiste buildings that give way to nature and magnificent views of the city.

1,276 LENGTH OF ROUTE 171,046 93 VERTICAL RISE (2015) 3’6 MAXIMUM SPEED (METRES PER SECOND) 48 PASSENGERS CAPACITY/TRAM

32 SEATED

16 STANDING

Source: TMB (2015) Catalunya Departures from Bus Barcelona to discover all the secrets of Catalonia Montserrat mountain Turístic and its choir school, Dali surrealist art, wine and champagne, the cities of Barcelona, Girona and Badalona, the best food, authentic Catalan Art Nouveau, the Pyrenees and the Núria Valley, the best shopping, and more! Vall de Núria

Figueres

Girona

Montserrat Routes 2016 Colònia Güell Badalona Itineraries from Barcelona El Penedès Barcelona moltes gracies

Thanks