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2014 Management Summary June 2015 Contents What is TMB? 6 TMB Strategic Lines 8 TMB administrative and TMB administrative and management bodies 11 management bodies Board of Directors of TB and FMB 12 TMB Executive Committee 13 Highlights of the year Milestones for TB 15 Milestones for FMB 21 Montjuïc cable car: developments during the year 27 The year's milestones for TMB 28 Sustainable transport: at the Passengers carreid by TMB 34 heart of the organisation. TMB TMB services 36 in figures Bus network figures 38 Metro network figures 56 Projectes i Serveis de Mobilitat, SA figures 70 A quality public transport Bus 75 network Key technological and organisational projects 76 Metro 84 Developments and improvements in the metro 85 Barcelona Bus Turístic and Tramvia Blau 112 2014 Management 3 Summary Protecting the Managing quality and the environment 114 environment Quality in Transports de Barcelona 115 Environmental sustainability in TB 116 Quality in Ferrocarril Metropolità de Barcelona 120 Environmental sustainability in FMB 121 Environmental sustainability in the Montjuïc cable car 123 Communication with 125 users, employees and the public Studies Studies 143 TMB administration TB administration and finance 151 and finance FMB administration and finance 153 Our people Personnel management - Bus 161 Personnel management - Metro 165 Personnel management - TB Corporate 167 Personnel management - FMB corporate 175 TMB workforce 182 TMB Foundation TMB Culture 190 Joint projects 193 TMB Education 194 Cooperation and Solidarity Master Plan 195 Universal Accessibility Master Plan 197 Heritage 198 Commitment to innovation Development of new business, research and development, and external consultancy 201 Significant events after 218 the close of the year Shareholdings Shareholdings in other companies in the consolidated TMB group 221 in other companies Financial measures Investments in TB 226 TB Income statement 228 TB Statement of financial position 231 Investment in FMB 232 FMB Income statement 234 FMB Statement of financial position 237 Consolidated income statement of the TMB Group 238 Consolidated statement of financial position of the TMB Group 241 Investment in Projectes i Serveis de Mobilitat, SA 243 Income Statement of Projectes i Serveis de Mobilitat, SA 244 Statement of financial position of Projectes i Serveis de Mobilitat 247 Outlook for 2015 248 1 What is TMB? 2014 Management What is TMB? 6 Summary The Transports Metropolitans de Barcelona Group comprises: — The parent company, Ferrocarril Metropolità de Barcelona, SA, which prepares the consolidated financial statements. Fully consolidated group companies: — Transports de Barcelona, SA — Projectes i Serveis de Mobilitat, SA (formerly Telefèric de Montjuïc, SA). — Transports Metropolitans de Barcelona, SL: This company was inactive in 2014. — Companies consolidated using the equity method: Transports Ciutat Comtal, SA. Ferrocarril Metropolità de Barcelona, SA provides passenger transport services in coordination with Transports de Barcelona, SA, under the collective name of Transports Metropolitans de Barcelona (TMB). The former company operates the metro network and the latter operates surface services, with common management of the business. The companies Projectes i Serveis de Mobilitat, SA and Transports Metropolitans de Barcelona, SL also form part of the TMB Group. The consolidated financial statements are prepared by Ferrocarril Metropolità de Barcelona, SA, for the following reasons: — The Group's transport strategy is developed around this company. — The activities of Transports de Barcelona, SA are complementary to those of Ferrocarril Metropolità de Barcelona, SA. — Ferrocarril Metropolità de Barcelona, SA therefore leads the Group's transport policy. This company is also the largest in terms of passenger numbers, turnover and asset values. This Management Report of the Consolidated Transports Metropolitans de Barcelona Group for 2014 includes the Group's Income Statement and Statement of Financial Position at 31 December 2014, together with the main operating figures of the companies Ferrocarril Metropolità de Barcelona, SA, Transports de Barcelona, SA. and Projectes i Serveis de Mobilitat, SA. TMB strategic 2lines 2014 Management TMB Strategic 8 Summary lines As the operator of Barcelona's bus and efficiency. This will continue to be important in the future. To ensure metro networks, the mission of Transports the success of this strategic vision, we implemented the Balanced Metropolitans de Barcelona (TMB) is to Scorecard management model, a strategic management system provide a quality public transport network which allows an overview of the entire business. This system which also contributes to the sustainable measures business performance from 4 key perspectives: 1) user/ development of the metropolitan area, public satisfaction, 2) process performance and innovation, 3) human ensuring that customers receive the best resource development and growth, and 4) financial results. service and implementing socially responsible policies as part of an operation which is efficient and financially viable. TMB also aims to be one of Europe's leading public transport companies, emphasising its international profile and competitiveness. TMB’s frame of reference will thus depend increasingly on the model developed through compliance with European regulations on passenger transport. The efficient use of technology over recent years has allowed us to make great leaps forward in terms of improving service and 2014 Management TMB Strategic 9 Summary lines 1) Users/public based on dialogue and competitiveness with a view to developing commitment and engagement. This requires a gradual shift in the The ultimate strategic goal must be user culture of the company, in order to improve productivity while meeting satisfaction. Work continues on restructuring the challenges of containing staff numbers and salaries and efficiently the bus network, with new lines and high- managing personnel. performance services designed to match supply and demand. 4) Financial 2) Processes Our financial strategy is the mechanism necessary to achieve the ultimate objective of increasing user satisfaction. The main points Processes are key to obtaining the on which it is based are increasing ticket and additional revenues desired outcomes. TMB will thus focus on and managing resources effectively and efficiently in all parts of the rationalisation, sustainability, efficiency and organisation. quality. 3) People Without people excellence cannot be achieved in other areas. Our human resources strategy includes ensuring good industrial relations TMB Administrative and management 3bodies 2014 Management TMB Administrative and 11 Summary management bodies TMB Administrative and management bodies Board of Directors of Boards of Directors of Transports de Ferrocarril Metropolità Barcelona, SA Barcelona, SA Management boards Executive Committee Chair´s Office Chief Executive Subdirectorate General and Officer assistant to the Chief Executive Officer Legal Advice TMB General Management Executive Board of the Chair´s Office 2014 Management TMB Administrative and 12 Summary management bodies Board of Directors of TB and FMB 31.12.2014 BUS METRO Joaquim Forn i Chiariello / Chair Joaquim Forn i Chiariello / Chair Dídac Pestaña Rodríguez / Chief Executive Officer Dídac Pestaña Rodríguez / Chief Executive Officer Ricard Font i Hereu / Members Isabel de Diego i Levy-Picard / Members Sergi Alegre Calero / Members Assumpta Escarp Gibert / Members José Chito Salazar / Members Eduard Freixedes Plans / Members Assumpta Escarp Gibert / Members María Luisa Ibáñez Boira / Members Pere Padrosa i Pierre / Members Joaquim Mestre Garrido / Members Eduard Freixedes Plans / Members Manel Fajes Marta / Members María Luisa Ibáñez Boira / Members Pau Noy Serrano / Members Jordi Mas Herrero / Members Juan María Parralejo Aragoneses / Members Joaquim Mestre Garrido / Members Mercè Perea i Conillas / Members Juan María Parralejo Aragoneses / Members Jordi Portabella Calvete / Members Jordi Portabella Calvete / Members Antoni Poveda Zapata / Members Antoni Poveda Zapata / Members Antoni Vives i Tomàs / Members Enric Ticó i Buxadós / Members Antoni Vives i Tomàs / Members Josep Anton Grau i Reinés / Guest Josep Anton Grau i Reinés / Guest Oriol Sagarra Trias / Secretary Oriol Sagarra Trias / Secretary 2014 Management TMB Administrative and 13 Summary management bodies TMB Executive committee 31.12.2014 Chief Executive Officer Chief Officer of Control, Budgets and Dídac Pestaña Rodríguez Internal Auditing Adolfo Céspedes Martín Chief Officer of the Chair's Office Jordi Nicolás Espinosa Head of Bus Network Marta Labata Salvador (Jaume Tintoré Chief Officer of Legal Advice Balasch until 1/11/2014) Albert Casanovas Mon Head of Technology Division Chief Officer of Media and Frederic Pijoan Posa Institutional Relations (Jacint Soler Trillo until 1/11/2014) Santiago Torres Sierra Head of Metro Network Chief Officer of the Bus Network Marc Grau Mancebo (Sebastián Jaume Tintoré Balasch (since 1/11/2014) Buenestado Caballero until 1/11/2014) Deputy Director General and Assistant Chief Officer of Leisure Transport to the Chief Executive Officer Montserrat Pérez Adrián Lola Bravo González Chief Officer of Corporate Administration, Finance and Human Resources Asunción Santolaria Marco Highlights of 4the year 2014 Management Hightlights of 15 Summary the year Milestone for TB Implementation of the third stage of the new bus network (2014) The
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