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Freepint Report: Product Review of Factiva FreePint Report: Product Review of Factiva December 2014 Product Review of Factiva In-depth, independent review of the product, plus links to related resources “...has some 32,000 sources spanning all forms of content of which thousands are not available on the free web. Some source archives go back to 1951...” [SAMPLE] www.freepint.com © Free Pint Limited 2014 Contents Introduction & Contact Details 4 Sources - Content and Coverage 5 Technology - Search and User Interface 8 Technology - Outputs, Analytics, Alerts, Help 18 Value - Competitors, Development & Pricing 29 FreePint Buyer’s Guide: News 33 Other Products 35 About the Reviewer 36 ^ Back to Contents | www.freepint.com - 2 - © Free Pint Limited 2014 About this Report Reports FreePint raises the value of information in the enterprise, by publishing articles, reports and resources that support information sources, information technology and information value. A FreePint Subscription provides customers with full access to everything we publish. Customers can share individual articles and reports with anyone at their organisations as part of the terms and conditions of their license. Some license levels also enable customers to place materials on their intranets. To learn more about FreePint, visit http://www.freepint.com/ Disclaimer FreePint Report: Product Review of Factiva (ISBN 978-1-78123-181-4) is a FreePint report published by Free Pint Limited. The opinions, advice, products and services offered herein are the sole responsibility of the contributors. Whilst all reasonable care has been taken to ensure the accuracy of the publication, the publishers cannot accept responsibility for any errors or omissions. Except as covered by subscriber or purchaser licence agreement, this publication MAY NOT be copied and/or distributed without the prior written agreement of the publishers. Product names used in this report are for identification purposes only, and may be trademarks of their respective owners. Free Pint Limited disclaims any and all rights in those marks. All rights reserved. This version of the report was published in December 2014 and was accurate as of that date. Contact Information Free Pint Limited 4-6 Station Approach, Ashford, Middlesex, TW15 2QN, United Kingdom Registered Office: Delaport Coach House, Lamer Lane, Wheathampstead, Herts, AL4 8RQ Registered Number: 3754481 Telephone: 01784 605000 International: +44 1784 605000 Email: [email protected] Web: http://www.freepint.com/ ^ Back to Contents | www.freepint.com - 3 - © Free Pint Limited 2014 Introduction & Contact Details Factiva is the premium global news aggregation solution from Dow Jones. Factiva is aimed at sophisticated users such as information professionals and also at end users. Corporate customers can also elect to take a number of cheaper Factiva Reader subscriptions which allows users to read news alerts and searches generated by other users. News Corp’s 10-K filing states that Factiva products are used by 1.1 million users around the world. Factiva has some 32,000 sources spanning all forms of content of which thousands are not available on the free web. Some source archives go back to 1951. By Andrew Grave In 2013, Factiva made its own news headlines which were reported extensively in View author biography FreePint. A bold attempt to subsume Factiva alongside other Dow Jones products into a single-platform, single-price approach called DJX was not universally welcomed by customers. Corporate clients began to turn to Factiva’s competitors and institutional revenues fell. Instigator and CEO Lex Fenwick left the company in January 2014 to be replaced by interim and now permanent CEO William Lewis. Whilst DJX continues to be marketed, sold and used as a comprehensive content solution, the ability to purchase Factiva as a stand-alone product was reintroduced in May 2014. By reverting to previous commercial terms, Dow Jones also aimed to bring more flexibility to its product and is now concentrating on meeting the needs of its core user base. It has made strong enhancements in content and functionality since the last FreePint product review in December 2012. Factiva now incorporates the former Companies & Executives module which we reviewed in September 2014. FreePint subscribers can read the separate review here. Additional Factiva Services Factiva Reader: This is a corporate licence permitting companies to share content across an organisation to those employees who do not have Factiva accounts. Typical uses include Factiva content shared via intranets and newsletters. My Company Today: This comprises a daily collection of news stories tailored to a company. Areas covered include mentions of the company, key industry issues and news on your company’s competitors. It can be delivered directly as a newsletter or via a feed. Contact Details Dow Jones is a New York-headquartered company with further key offices in London, Barcelona, Frankfurt, Paris and Hong Kong. It has offices in over 50 countries and is part of News Corporation. This chapter is also published as an article Dow Jones & Co. Contact: Brian Gelinas, executive director in your FreePint 1211 Avenue of the product management Subscription: Americas Email: [email protected] Office locations Factiva (Introduction; Contact Details) New York, NY 10036 Website: www.dowjones.com Contact form USA Twitter: @dowjones Customer support Click to login now and read online » ^ Back to Contents | www.freepint.com - 4 - © Free Pint Limited 2014 Sources - Content and Coverage One of Factiva’s long-term strengths has been its extremely wide range of content. It currently offers more than 32,000 sources in 28 languages from nearly every country in the world. Content is updated continuously 24 hours a day. In terms of timeliness, more than 4,000 of these sources are available through Factiva on the date of publication by the original source. Factiva’s archive goes back to 1951. Factiva states that thousands of its key sources are not available on the free web. Factiva remains the only database to offer the combined collection of licensed Dow Jones Newswires, The Wall Street Journal and Reuters newswires. In addition, publications from News UK (The Times, The Sun, The Sunday Times and The Sun on Sunday) remain exclusive to Factiva. I asked Jonathan Palmer, Factiva’s head of content, to explain Factiva’s approach to content. Jonathan explained that Factiva takes a licensed approach to content. As an increasing amount of content goes behind paywalls, Factiva will try and get that content. Other platforms may have some content from the same publications, but may not have all of it. He says that the team is actively seeking out content from the major metropolitan areas that will be important growth generators well beyond 2015. This enables Factiva’s clients to have the best possible coverage of these areas directly from the most authoritative and original sources. Jonathan also stressed the importance of Factiva’s global licensing team. Its representatives are based in every time zone, an advantage not enjoyed by its peers. The team has developed good relationships with local publishers because of this. Factiva has recently built up its Asia Pacific Team. Social Media Content As well as its substantial paid-for content, Factiva also contains curated content from more than 1.6 million blogs, from more than 600,000 message boards and opinion and review sites, and from Twitter. Factiva also uploads hundreds of thousands of business- relevant tweets daily. These tweets are based around Factiva’s top 30+ industry categories, as well as the top 1,500 companies by revenue globally. Dow Jones has a team dedicated to identifying and adding Twitter handles relevant to those industries and companies. This helps ensure that the tweets are relevant and reliable. Examples of Factiva’s sources are shown in Table 1. ^ Back to Contents | www.freepint.com - 5 - © Free Pint Limited 2014 Factiva Sources - Content and Coverage | December 2014 Table 1: Source Examples Type of Sources Examples Same-day and archival coverage of The Wall Street Journal, the New York Times, Washington Post, The Globe and Mail, The Times, the Guardian, Les Newspapers Echos, Börsen-Zeitung, South China Morning Post, The Australian, Sydney Morning Herald, Straits Times, Yomiuri Shimbun HQ & Local Edition, The Irish Times and local newspapers from every corner of the globe. More than 450 continuously updating newswires, including the exclusive combination of Dow Jones, Reuters, and the Associated Press. Newswires Factiva offers more than 700 wires, including the Press Association, Agence France Presse, the Australian Associated Press and other industry press releases, and local newswires. General business and industry must-read publications such as The Magazines Economist, Forbes, Newsweek, Finanz & Wirtschaft, L'Express. Television BBC, ABC, CBS, NBC, Fox, CNN, NPR, ABC (Australia), CTV, Deutsche and Radio Welle. Transcripts Source: Factiva website The sources by language are listed in Table 2. Please note that whilst these figures are from 2012, we believe they still provide a good illustration of the diversity of Factiva’s sources. Table 2: Sources by Language Language Sources Language Sources English 26,124 Hungarian 20 Arabic 243 Italian 385 Bahasa Indonesian 141 Japanese 476 Bahasa Melayu 25 Korean 231 Bulgarian 32 Norwegian 58 Catalan 41 Polish 72 Chinese (Simplified) 895 Portuguese 235 Chinese (Traditional) 494 Russian 1,876 Czech 55 Slovak 24 Danish 75 Spanish 1,214 Dutch 340 Swedish 82 Finnish 52 Thai 8 French 1,435 Turkish 43 German 1,090 Vietnamese 111 Source: FreePint Product Review of Factiva.com December 2012 ^ Back to Contents | www.freepint.com - 6 - © Free Pint Limited 2014 Factiva Sources - Content and Coverage | December 2014 Storyful In December 2013, Factiva’s ultimate parent company News Corporation purchased social media news agency Storyful (not to be confused with the similar-sounding Storify). Storyful’s strapline is “When everyone is sharing content, Storyful finds the stories worth telling”. The Storyful acquisition has given Factiva access to verified video content which it has added to its homepages.
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