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Standard Operating Procedure Streetcar Division Rule Book

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Standard Operating Procedure Streetcar Division Rule Book SOP NUMBER REVISION EFFECTIVE DATE PAGE SCSOP-0017 0 December 1, 2015 1 of 55 STANDARD OPERATING PROCEDURE HILLSBOROUGH TRANSIT AUTHORITY STREETCAR DIVISION RULE BOOK REV DATE DESCRIPTION RLSE NO. INIT DATE: ORIGINATED BY: _Original signature on file in Doc. Control___ _____________ Richard Bauman, Sr. Manager of Streetcar Operations DATE: REVIEWED BY: _Original signature on file in Doc. Control___ _____________ Ruthie Reyes Burckard, Chief Operating Officer DATE: APPROVED BY: _Original signature on file in Doc. Control___ _____________ Katharine Eagan, Chief Executive Officer SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 2 of 55 TABLE OF CONTENTS SECTION PAGE 1. SCOPE .............................................................................................. 3 2. PURPOSE ......................................................................................... 3 3. ABBREVIATIONS / DEFINITIONS ................................................... 3 4. REFERENCES .................................................................................. 3 5. FORMS .............................................................................................. 3 6. REQUIRED SAFETY EQUIPMENT / SPECIAL TOOLS ................... 3 7. ATTACHMENT .................................................................................. 3 SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 3 of 55 1. SCOPE This SOP applies to all Streetcar Division employees and HART employees involved in the operations and maintenance of the Streetcar System. 2. PURPOSE This SOP provides instructions and best practices for the operations, maintenance and safety of the employees, passengers and property of the Streetcar System. 3. ABBREVIATIONS / DEFINITIONS ABBREVIATIONS DEFINITIONS SOP Standard Operating Procedure HART Hillsborough Transit Authority TECO LINE Tampa Electric Company Line 4. REFERENCES N/A 5. FORMS N/A 6. REQUIRED SAFETY EQUIPMENT / SPECIAL TOOLS N/A 7. ATTACHMENT A. Streetcar Division Rule Book SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 4 of 55 ATTACHMENT A – STREETCAR DIVISION RULE BOOK STREETCAR DIVISION RULE BOOK DECEMBER 2015 TABLE OF CONTENTS 1. RULES ............................................................................................................................................. 5 2 OPERATIONS ................................................................................................................................ 21 3. REVENUE SERVICE…………………………………………………………………………………...31 4. COMMUNICATION ....................................................................................................................... 37 5. SAFETY......................................................................................................................................... 38 6. FLAGGING .................................................................................................................................... 42 SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 5 of 55 1. RULES 1.1 KNOWLEDGE OF “RULES” Streetcar Division operating rules, procedures, and bulletins apply to all Streetcar Division and HART employees whose duties they affect and will be adhered to. Compliance with these rules is essential to safety, and safety is of primary importance in the performance of duties. Operating rules, procedures, and the contract will hereafter be referred to as the Rules. No manual of instruction could cover all possible acts of behavior; therefore, all employees will exercise good judgment for proper and professional behavior. (a) Employees will know and adhere to rules and special instructions that relate to their duties. When in doubt as to the meaning and application of any rule or instruction, employees will ask their supervisor for clarification. A working knowledge of the Rules is a requirement for continued employment. (b) Employees will pass the required examinations to assure they possess the physical fitness, certifications, qualifications and job knowledge required to perform their duties. (c) Refusing to adhere to, or disregarding the Rules or instructions from proper authority or supervisor, will be considered insubordination, and will result in the appropriate corrective action. 1.2 CONDUCT WHILE IN TRAINING The purpose of the following is to govern employees conduct while enrolled in any training class offered or sponsored by Hillsborough Area Regional Transit (HART). A training class, while it is considered work time, has special characteristics; therefore, employees are required to observe some special rules and procedures. (a) While in trainee status, the instructor is the trainees’ immediate supervisor. (b) Trainees with HART furnished uniforms and safety shoes are required to wear them while on duty. (c) Trainees will attend class as scheduled. If a trainee is sick and unable to report to class, the trainee will use the established contractual call in procedures. (d) Tardiness and absenteeism will be cause for the administration of the appropriate corrective action including removal from the training class(es). (e) Employees in training will comply with all applicable rules and procedures 1.3 REPORTING FOR DUTY (a) Streetcar employees will report for work at the prescribed time and place, ready and fit to perform their duties to the Sr. Manager of Streetcar Operations or designee. They will wear the prescribed uniform, safety equipment, employee identification SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 6 of 55 badge and be neat in appearance. They must have the appropriate personal protective equipment available for use and in good working order. (b) Employees while on duty will have their copy of the Rules available for immediate reference. (c) Bulletin boards will be examined when reporting for duty. Bulletins and procedures will be read and noted. Employees will be held accountable for instructions posted on bulletin boards. 1.4 ABSENCES AND ASSIGNMENTS (a) Reporting for Duty: (i) Streetcar Motormen reporting at the Carbarn will report to the Sr. Manager of Streetcar Operations or designee and will contact Dispatch at the designated report time. (ii) Motormen making a relief on the line will be at the designated location at the scheduled report time. (iii) Maintenance employees will clock in at the designated report time. Those employees unable to clock in will contact Dispatch. (b) Employees will not trade work assignments and/or shifts without prior approval. (c) Employees on duty, or who are scheduled to perform duties, are not to be absent without permission. 1.5 CONDUCT IN GENERAL (a) Employees will perform their duties as directed efficiently and in compliance with the Rules and the current contract between HART and Local 1593, the current contract between HART and the Teamsters, and the HART Manual for Non- Bargaining Employees. (b) Only HART business will be conducted while on duty. Participation in any unauthorized activity, while on duty or on HART property, is prohibited. (c) ll rule and safety violations to their immediate supervisor. (d) Employees will exercise proper care to avoid injury to themselves or others. All cases of an accident or injury to employees while on duty, however minor, will be immediately reported to the immediate supervisor or Dispatcher (if the supervisor is not present). Injured employees will request first aid and, if necessary, medical attention. All required reports will be completed and submitted to the supervisor before the end of their scheduled work shift. (e) Employees will not engage in any activity that interferes with the work of other employees. SUBJECT: STREETCAR DIVISION RULE BOOK SOP REV PAGE NUMBER SCSOP-0017 0 7 of 55 (f) Employees will not participate in activities, outside employment, or any other endeavor that violates contractual procedures and/or interferes with the performance of their duties. (g) No employees will knowingly omit information, or knowingly falsify, or cause to be entered any inaccurate, false, or improper information in any books, official reports, logs, or records. (h) Employees, while riding on HART Streetcars will not have any unnecessary or distracting conversations with other employees on duty and will not interfere with employees or passengers in any way. (i) Employees will not discuss the condition of Streetcars, operations, structures, or other related equipment, or HART business with anyone except properly identified HART employees without authorization. (j) All HART written and verbal instruction and radio communications will be conducted in the English language. (k) Employees will not loiter on HART property before or upon completion of their shift. (l) The use of alcoholic beverages, intoxicants, controlled substances or narcotics by employees reporting for duty, or having such substances in their possession or use while on duty, is strictly prohibited by HART policy. Employees will not report for duty under the influence of any drugs, medication or other controlled substances that will in any way adversely affect their alertness, coordination, reaction, response, or safety. (HART Drug and Alcohol Free Workplace Policy.) (m) Employees will not take any medication that may adversely affect job performance. (n) Employees will not sleep nor give the appearance of sleeping while on duty. (o) Employees will not engage in any unnecessary conversation, reading, lounging or any other action that may divert their attention
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