Burcham Beacon Volume 10 8Th Edition August 2017
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Burcham Beacon Volume 10 8th Edition August 2017 Independence Day Celebration A record number of residents, families and staff attended the annual BBQ in celebration of Independence Day on Monday, July 3. The weather could not have been more perfect and the music from “The Clarksons” helped set the festive mood, even getting a large group out on the dance floor for the Chicken Dance! A special “Thank You” to the Hospitality Ser- vices Team for the delicious meal and to the Recreation Team for organizing the wonderful celebration. We look for- ward to the final celebration of the summer season with the Luau on Fri- day, September 1, to celebrate La- Just as in history, the light- bor Day. Be sure to save the date! house gave a guiding light to conduct mariners to their If you would like a table reserved destination, so will the for you and your family or a Burcham Beacon act as a guide to Aging with Grace. group of friends, please contact Kimber Lucius at 827-1061 or Alesha Williams 827-1068 by Fri- day, August 25. All non-reserved seating is first come, first serve. See more event photos on Page 16. I NSIDE T HIS I SSUE 3 Music & Enrichment 4 Employee Spotlights 5 Reminiscing 6 Special Events 7 Resident Center Happenings 8 CHR 2nd & 3rd floor Wellness Center Opens Neighborhoods 9 Places to Go with New Weekend Hours 10 Regular Program Descriptions 11/12 Wellness 13 Foundation The Fitness Team is excited to an- 14 Memorials 18 Spiritual Wellness nounce the Wellness Center is offi- & Support Groups 19 Movie Listings cially open for weekend hours. The Grand Opening, held on July 8-9, was a huge success! Visit the Well- Newsletter Staff Co-Editors Nancy Hanford ness page (page 11) for new programs being offered, and be sure to Bruce Greenman stop in the Wellness Center on Saturdays and Sundays from Noon- Alesha Williams 4:00 pm. Layout/Design Nancy Hanford Feature Writers Bruce Greenman Publicity Tammy Terwilliger 2700 Burcham Dr. ~ East Lansing, MI 48823 ~ (517) 351-8377 PagePage 2 2 AugustApril 2017 2016 From the Desk of the Executive Director . by Pam Ditri btaining feedback from our rehabilitation clients is an important part of Burcham Hills’ Quality Assurance Process & Improvement Program (QAPI). It allows us to measure the qualityO of our services from the eyes of our customers and identify trends over time that may need improvement or that indicate we are doing a great job in a certain area. We conduct two different surveys that provide us feedback from our rehab clients. The first is a survey given just prior to the rehab client’s discharge, asking a series of questions about service ar- eas such as admissions, care, therapy, dining, environmental/housekeeping and transitional services. Clients are asked to score services on a scale of 1-5 with 5 being the best score. There are areas for comments and employee recognition as well. Department managers review the survey results monthly for quality assurance. Burcham Hills The second survey is called We Care Connect. A third-party entity reaches out via Leadership Team phone calls to the rehab client once they have been discharged. The calls are made at 24-hours, 48-hours, 7-days and 21-days. The caller asks the client such ques- Pam Ditri, NHA Executive Director tions as “Did you receive your medications and do you understand how to take 827-1042 them?” and “Do you have a follow up appointment with your physician?” Some Nancy Hanford questions are designed to match high risk for readmission conditions; and if an- Communications / Exec. Asst. swered a certain way, triggers We Care Connect to alert Burcham’s Care Manager 827-1043 Nurses to reach out to the client to resolve the issue in order to avoid an emergen- Cindy Popovitch cy room visit or rehospitalization if possible. Clients are also asked customer ser- Director of Organizational Dev. vice questions and given the opportunity to acknowledge staff who cared for 827-2954 them. Jim Kaczmarczyk Director of Finance/Controller Our survey results consistently reflect that 98%-100% of clients would recom- 351-4662 mend Burcham Hills to friends and/or family, and that they would return to Bur- Pegi Chatti, RN, NHA cham Hills for future rehab services. Client satisfaction turns into client loyalty. CHR Administrator Clients returning to Burcham for rehab or other services such as Outpatient Thera- 827-1037 py or Residential Care is a reflection of the great care and service our employees Barbara Smith, NHA provide. Director of Post-Acute Network 349-4803 How employees interact with residents, rehab clients, families and any visitor to Marcy Harris, LPN Burcham Hills is critical to our reputation and satisfaction with the services we Director of Resident Center provide. Employees are recognized on our surveys because they made an impres- 827-0361 sion. Here are some examples of feedback received: Mark Sarvis • Barb was very good in helping me with my plan of care and any questions I Director of Building & Grounds 351-3642 may have asked. • Jennifer Sokol Crystal, Taylor, Deepa, Alexis and Kyle are very caring and excellent. Director of Hospitality • Pegi and the entire nursing staff! 827-1025 • Zach, Deepa, Shalee, Cari were all very good. Jessi Kvatek, RN • Kristi, Lauren in OT and Sever and Sanji in PT were all very helpful. CHR Director of Nursing • Zach was a good aide. 827-1038 Bill Cosby Sharing this information with our employees is also important as well as recogniz- Director of Sales ing their compassionate care. Reinforcing that this is Burcham’s standard of care 487-0832 encourages others to be the best they can be and to enjoy what they do each and Abdullah Masood every day. Director of Operations 827-0692 Our plan is in late 2017 or early 2018 to conduct a survey Burcham-wide of all rd Lesa Smith, MPA, CFRE residents or their responsible parties. This will be completed by a 3 party entity, Foundation Director and feedback will be provided in a report format benchmarking responses against 827-2924 national responses. We look forward to hearing your thoughts on how we are do- Sarah Metz ing at Burcham Hills. Business Development Director 827-1059 As always, if you have any questions, please feel free to reach out to me at [email protected], or call me at (517) 827-1042. BURCHAM BEACON Music & Enrichment Page 3 Music Opportunities Tuesday Treats Double Play: Flute & Tuba 2:30 pm / Stansell Patio (Rain location: AWR) Thursday, August 3 Tuesday, August 22 7:00 pm / AWR Jonathan Stars performs Thursday Night Special: Jay Hill Enjoy a cool summer treat while enjoying our out- Thursday, August 17 door patio and musical performances. 7:00 pm / AWR Student Violin Performance Thursday, August 24 7:00 pm / AWR Dance Performance with Dance Lansing Birds of a Feather Thursday, August 3 Bird enthusiasts share their love of 2:30 pm / AWR all things, “birds!” Students with Dance Lansing will Tuesday, August 29 perform their routines. 2:00 pm / SVDR Traditional Chinese Tai Chi Demo Thursday, August 17 Wine & Cheese Socials 3:30 pm / AWR w/ Piano Performance by Our very own Burcham Hills staff display their talent in the art of Tai Chi. Lucille Olson 4:00 pm / 2RC Lobby Men’s Event: Picnic Wednesday, August 9 Monday, August 21 Wednesday, August 23 12:00 pm / Stansell Patio (Rain location: PDR) Join other male residents for our first Neighborhood Meetings outdoor all-men’s picnic and enjoy a “build your own sub” 2RC: Monday, August 21 lunch! 3:00 pm / PDR “Big House” Book Club * 4RC: Thursday, August 24 No August Meeting 2:00 pm / 4RC Lounge Next meeting: Monday, September 18 (wine & cheese served) 1:30 pm / 5th floor Lounge 5RC: Friday, August 18 “The Boys in the Boat” by Daniel James Brown *Be sure to make notes of areas you wish to discuss. 3:00 pm / 5RC Lobby If you would like a book or more information, please (wine & cheese served) contact Margaret Rockwell 333-1856 or Jane Bunge 337 -3162. Bring your book to return and pick up a copy of Open forum for questions, suggestions your next book. and concerns. BH Burcham Hills RC Resident Center Location Key Location Key Additional August Holidays CHR Center for Health & Rehabilitation AWR Ada Whitehouse Room (1st RC) August 5 National Clown Day AS Ada Studio (1st RC) August 13 Left Handers Day PDR Private Dining Room (2nd RC) August 19 Honey Bee Awareness Day WC Wellness Center (1st RC) LS Leisure Studio (1st CHR) *All programing complies with the Fair Housing Act (FHA). Some SVDR Scenic View Dining Room (2nd RC) programs may require support staff, which will need to be ar- SP Stansell Patio (1st CHR) ranged with the Personal Wellness and/or Recreation departments prior to the event. GLLR Great Lakes Living Room (3rd RC) PagePage 2 4 Employee Spotlights AugustApril 2017 2016 Employee Spotlight ~ Eldon Wood Eldon Wood describes himself as, “The coolest guy around!” and it’s very doubtful that you’ll find a resident at Burcham Hills that would disagree. Eldon’s parents met while in the service during the Korean war. His mother was Hawaiian and Portuguese, and his dad was English and Swedish, which might explain his love for travelling. After growing up in DeWitt, Eldon traveled all over the United States, and still hopes to visit Greece and Egypt. He lived in Hawaii for several years; and at one time, owned a Bed & Breakfast Reservation Service called Go Native Ha- waii.