Demystify customer success – Gain fresh insights and competitive strategies from award- Cust mer winning customer Success success leaders. Summit May 18 – 19, 2021 | Virtual Event

Source Exclusive Insights to Better Support Your Customers, Reduce Churn, Drive Retention, and Increase Profits Through Elite Strategies from Customer Success Leaders

Take away Meet + Network + Learn From key strategies to

Manage customers’ risk for Tammi Warfield Jennie Dede Vice President, churn Head of Global Customer Customer Success, Success, Talent Solutions, Business Applications Adopt CS principles across your LinkedIn Microsoft organization Map your customers’ journeys to retain them

Peter Armaly Dutta Satadip Apply AI and machine learning Senior Director, Chief Customer Officer to better support customers Customer Success ActiveCampaign Enablement Scale your customer success Oracle program

Drive sales with customer success

Maranda Dziekonski Kristi Faltorusso Collaborate with sales and Senior Vice President Vice President, Customer Success Customer Success marketing and People Intellishift Swiftly

Bronze Sponsor: CustomerSuccessConference.com Acquire Critical Insights From

Welcome to North America’s leading Customer Success Summit — now in its third year! This event is dedicated to industry professionals like you, who are looking to get the most out of their customer relationships. Navigate the complex world of sales growth and marketing effectiveness to embrace the potential of Customer Success. Arm yourself with the knowledge your you need to build closer client relationships. Revamp onboarding and improve employee loyalty and team engagement to maximize your customer lifetime value. Hear from, LinkedIn, ActiveCampaign, Tableau Software, Microsoft, monday.com, ADP, Box, IntelliShift and more! Take advantage of this 2-day offering to interact with thought leaders, experts and professionals from across North America. Share best practices and gain insights to drive conversion and build customer loyalty. Your Customer Success Summit Team, Strategy Institute

New for this year! Event in Numbers

Test out new technologies and explore the latest trends to support your organization’s customer success. 30+ Industry Experts Develop a strategic action plan to optimize your customer success program.

Enhance your customer success by utilizing 10+ Hours of Networking CS ops strategies.

Reduce churn by implementing an action plan to handle risk in your customer success Customer Success leaders practice. 200+

Eliminate silos to create effective customer success across your organization.

Register Today by Calling 1 866 298 9343 x 200 Take Away 7 Solutions to Register Today Your Key Challenges Get all the updates you need on Customer Success. 1. Transform your CS program: Improve Save your spot now for the world’s leading customer retention conversation on customer success. 2. Scale your customer success efforts: Phone: 1-866-298-9343 x200 Boost your ROI E-mail: [email protected] 3. Develop CS culture: Enhance CS impact CustomerSuccessConference.com 4. Apply AI and Machine Learning: Streamline program efficiency Past Attendees 5. Collaborate with marketing and sales: Increase profitability Twitter, Cisco, Facebook, LinkedIn, Google, Invesco, 6. Create Digital Communities: Grow Microsoft, Adobe, AdRoll, Hootsuite, Go Daddy, Customer Loyalty Bluerush, B2B Bank, HP, Mastercard, North Bridge, Financial, Bell Canada, OLG, TD Bank, Aveda Canada, 7. Manage interdepartmental operations: BMO, FedEx, Indigo Canada, Zappos, Dell, JetBlue, HP, TELUS, McKesson, Citibank, IBM, Capital One, Eliminate silos Brothers International, Shred It, Canada Post, Translink, Metrolinx, Mountain Equipment Co-op, Scotiabank, Sirius Xm

Join the Conversation

Join our LinkedIn group to engage in @CusSuccessCan discussions on Customer Success Follow for Canada with your peers and other exclusive updates and share your #CSSummitCA industry leaders in out LinkedIn Group thoughts by tweeting

Key Agenda Sessions

Strategies, Best Practices and Ideas to Move Your Customer Success Forward!

1. The Future of Customer Success: Exploring Emerging Trends and Technologies 2. Exclusive Elite Insights: Enhance Your Customer Success Program with Best Practices from Customer Success Leaders 3. AI Support: Move Beyond White Glove Service by Creating Better Customer Support with AI 4. Customer Success Operations: Focus on your Customer Success operations for a better Customer Success journey 5. Retention Strategies: Identify and Manage Customers at Risk of Churn to Improve Retention

Join the Conversation: Customer Success Canada Speakers

Jennie Dede Dutta Satadip Tammi Warfield Cam Caldwell Head of Global Chief Customer Officer Vice President, Global Director, Customer Success, Customer Success, Customer Success Talent Solutions, ActiveCampaign Business Applications Operations LinkedIn Microsoft Tableau Software

Jacqueline Mullen Cassie Vaughn Peter Armaly Chase Zenger Senior Manager, Leader, Enterprise Senior Director, Chief of Staff, Customer Customer Success Success Customer Success Success Strategy Enablement Monday.com Box Juniper Networks Oracle

Leta Amburgey Maranda Kristi Faltorusso Chip VonBurg Head of Customer Dziekonski Vice President, Customer Vice President of Success Senior Vice President Success Customer Success Customer Success and CDW Managed People Intellishift ABBYY Services Swiftly

Register Today by Calling 1 866 298 9343 x 200 Speakers

Mike Flewwelling Elaine Cobb Gabriel Schlake Jill Favro Vice President, Vice President of Global Head of Sawatzky Customer Success Customer Success Customer Success Vice President, Enablement Customer Success & D2L Corporation Coveo Advocacy Clarivate Commvault

Jeffrey Rosello Jessica Palmer Elizabeth Tsui Abhinav Mittal Vice President, Customer Success Head of Customer Director - Customer Customer Success Operations, Success, Americas Success - Strategy & Strategy Lead Operations Brandwatch Blueprism PTC UKG

Jennifer Woodford Vice President, Customer Success Appen

Join the Conversation: Customer Success Canada Connect with Canada’s top customer success leaders! Find answers to your biggest challenges!

EVENT SPONSORSHIP & EXHIBIT OPPORTUNITIES Make sure your company isn’t left out of the conversation! Showcase your technology and strategic planning expertise to key decision-makers who are dedicated to transforming their customer success programs.

TOP 5 REASONS TO SPONSOR 1. Meet hundreds of delegates who view customer success as their top priority 2. Join one of the largest and longest-running customer success events in North America 3. Benefit from high-level networking with key decision-makers via private 1:1 chats and live scheduled meetings 4. Demonstrate your thought leadership to senior buyers with real-time insights supplemented by a comprehensive Audience Insight Report 5. Increase top-of-mind awareness by promoting your products and services

DON’T MISS THIS OPPORTUNITY!

Sreeda Varansi (866) 298 9343 x 241 [email protected] *Limited sponsorship packages are available.

Register Today by Calling 1 866 298 9343 x 200 Pricing & Registration Register Now

EASY WAYS Call Email Register Online 3 TO REGISTER 1-866-298-9343 ext. 200 [email protected] CustomerSuccessCanada.com

*EARLY BIRD UNTIL NOV 30TH FOR $100-OFF

FULL VIRTUAL ACCESS VENDORS & SUPPLIERS ACCESS

$495 $1,299

BROCHURE ACCESS SPECIAL OFFER

$200-OFF Regular Passes | Use Code

QUESTIONS? Email us Today

Registration fee: The registration fee includes luncheon, receptions, refreshments, networking breaks, continental breakfast, and original course materials. Payment is required in advance and can be made by company check, VISA, MasterCard, or American Express. Please make cheques payable to the Strategy Institute Inc. and write the registrant’s name on the face of the cheque. Group Discount: A Group Discount is offered for this conference (not in combination with any other offer). To be eligible for the Group Discount, delegates MUST register at the same time. The total discount per delegate (including applicable group discounts, etc.) MUST not exceed 25% of the regular conference cost. Cancellations: Cancellations must be received in writing by October 12, 2020. Cancellations received by this date will be eligible for a prompt refund less a $495.00 plus administration fee. If you register for the program and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above. If you are unable to attend, delegate substitution is permitted up to, and including, the day of the conference. Admission Policy: Strategy Institute reserves the right to restrict entry to the conference to any individual. Any such person requested to leave the conference site shall do so immediately upon request, whether previously issued a badge permitting entry. There is no refund payable with respect to anyone refused entry. Any information obtained at the conference cannot be relied upon for any particular set of circumstances, cannot be taken as profeswsional advice or opinion. Attendees must consult with the appropriate professional before acting in response to information obtained at the conference. Evening Social Activities: Please drink responsibly. Strategy Institute shall not be liable for any consequential damages and/or personal injuries caused by excessive or irresponsible alcohol consumption.

Join the Conversation: Customer Success Canada