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Mobile Service Delivery for Conflict-Affected Populations in Eastern Ukraine

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Mobile Service Delivery for Conflict-Affected Populations in Eastern Ukraine Annual Project Results Report Mobile Service Delivery for Conflict-Affected Populations in Eastern Ukraine Project Number: Reporting Period: P006554 27 March 2019 – 31 March 2020 Country / Region: Date of Report: Ukraine / Europe 31 March 2020 Name of Implementer: United Nations Recovery and Peacebuilding Programme (UN RPP) Implementer’s name and contact Information: United Nations Recovery and Peacebuilding Programme (UN RPP) Victor Munteanu Programme Manager United Nations Development Programme (UNDP) 1 Aeroklubna Street, Kramatorsk, 84300, Ukraine E-mail: [email protected] Total Project Budget: CDN $5,000,000 Project start and end date: 27 March, 2019 – 30 June, 2022 1 3 Outcomes Achieved1 4 Progress towards the Ultimate Outcome 1000 Improved stability, enjoyment of human rights, and gender equality, of conflict- affected population, especially women and vulnerable or marginalized groups, of Donetsk and Luhansk oblasts Prior to the establishment of a network of mobile administrative service centres (ASCs) in the conflict-affected areas of Donetsk and Luhansk oblasts, the programme carried out a comprehensive assessment and analysis to identify 10 target communities - five from Donetsk and five from Luhansk oblasts. The communities were carefully selected in line with the project’s objectives and applications received from local authorities. Preference was given to the communities in close proximity to the “contact line” and to exit and entry checkpoints (EECPs), as well as large districts with a significant proportion of rural residents. Last but not least, the interest of communities in working and closely cooperating with the programme was assessed so as to ensure the sustainability of subsequent results. As a result, the following communities were selected to participate in the “Mobile Service Delivery for Conflict-Affected Populations in Eastern Ukraine” Project: Kurakhove, Mariinka, Mariupol, Siversk and Vuhledar in Donetsk Oblast, and Novoaidar, Popasna, Shchastia, Sievierodonetsk and Stanytsia Luhanska in Luhansk Oblast (see Figure 1). Communities of Lyman in Donetsk Oblast, and Hirske and Zolote in Luhansk Oblast were selected as reserves1. Figure 1. Project’s Target Communities in Donetsk and Luhansk Oblasts Target communities Reserved communities EECP LUHANSK OBLAST Novoaidar Lyman Sievierodonetsk Siversk Hirske Shchastia Stanytsia Zolote Luhanska Popasna Slovianoserbsk Sentianivka Stanytsia Luhanska Pervomaisk Klynove LUHANSK EECP Krynychanske Mykolaivka Kadiivka Alchevsk Brianka Novosvitlivka Maiorsk EECP Lutuhyne Sukhodilsk Debaltseve Krasnodon Chornukhyne Petrovo- Vuhlehirsk Krasnosillia Izvaryne DONETSK OBLAST Antratsyt Khrustalnyi Rovenky Dovzhansk Miusynsk Novodarivka Makiivka Shakhtarsk Mykhailivka Voznesenivka Kurakhove Torez Liubymivka Biriukove Mariinka Naholno- Tarasivka DONETSK Dmytrivka Diakove Ilovaisk Mariinka EECP Mospyne Vuhledar Amvrosiivka Kalmiuske Novotroitske EECP Hnutove EECP Mariupol Azov Sea 1 Letters of approval from Donetsk and Luhansk Oblast Administrations are available in the Appendices to this report. 5 Figure 2. Mobile ASC Service Proposition Following the selection process, the UN RPP conducted a series of meetings and roundtables with the local Provision of quality administrative and legal authorities and representatives of civil society, services to the conflict-affected population in the including members of vulnerable and marginalized format of a 'one-stop-shop' groups, in eight target communities (with the exception of Kurakhove and Shchastia, which are undergoing Flexible schedules in remote locations community amalgamation at this time and do not yet have stationary ASCs). The purpose of these meetings was to present the main goals of the project, the Comfortable facilities, accessible to the elderly, parents with small children and persons with cooperation framework, discuss planned activities, and disabilities to receive feedback from target group representatives on the design of the mobile ASC service package, the 4 workplaces for ASC administrators, legal aid information platform, and the overall physical set-up providers and other professionals and equipping of the mobile units. In total, over 125 target group representatives (77.6 percent of them Up-to-date online platform with GPS tracking women) and 56 members of the local authorities (55.4 percent of them women) were directly involved in the abovementioned activities. Easy-to-use feedback mechanism In order to meet all of the possible requirements of prospective users of mobile ASCs, the programme Mobile studied best practices, along with feedback from focus ASCs groups drawn from the target areas. It was determined 1O that a mobile service unit should be a truck-based office, equipped with the necessary equipment and navigation tools, specifically tailored to the needs of the most disadvantaged community members, including the elderly, persons with disabilities, and women facing multiple forms of discrimination. The equipment EECPs should be widely available, reliable, of high quality, easy 5 and safe to use, cost-efficient, and highly secure. The mobile ASCs should also have air conditioning, heating, ventilation, a water supply, built-in furniture, as well as a battery backup to ensure they can be independent of the power grid, and a reliable internet connection. An Public approved mobile ASC set-up and service proposition 1OO+ services are summarized in Figure 2. The set-up and operationalisation of the mobile ASCs have been divided into two periods: 1) the deployment of the first six vehicles (three in each oblast) by the end of July 2020; 2) procurement of the remaining four vehicles by early 2021. This two-step procedure will Routes allow the viability of the planned interventions to be 8O+ tested and to learn important lessons, which will be taken into account when realising the second round of procurement. 3 Detailed data on the number of participants, disaggregated by gender, geography and professional occupation, is presented in Output 1113 (Tables 1 and 2). 6 Figure 3. The main components of the mobile case for providing administrative services. 1. laptop with a software; 2. ID-card reader; 3. portable scanner; 4. modem; 5. printer; 6. webcam to record service 2 3 4 6 delivery process. 5 1 The programme completed an assessment of market opportunities for acquiring mobile ASCs, together with the equipment required for them, and announced an open tender for the provision of the first six mobile service units2. Based on a competitive selection process, the UN RPP on 23 December 2019 contracted Mokavto LLC to deliver these vehicles by the end of July 2020, with the contract’s value totalling $1.13 million. The vehicles will be handed over to Mariinka, Mariupol, Siversk (all three in Donetsk Oblast), and Novoaidar, Popasna, and Stanytsia Luhanska (all three in Luhansk Oblast). The new mobile ASCs will provide local citizens - including the most vulnerable ones - a full range of administrative, social and legal aid services practically identical to those available at stationary centres. The vehicles will have four working spaces for public service providers , including the pension fund, legal aid experts, social security and others, equipped with computers and modern software and mobile cases for providing administrative services (the so-called “ASC in a suitcase”) and another for carrying out energy audits. Despite the vehicles still being under development, the programme has already started the process of procuring the necessary equipment for them. For instance, on 19 February 2020 the UN RPP took delivery of the computers, printers, monitors, GPS trackers, navigators and other equipment for all 10 vehicles that are expected to be acquired for the project. Portable access ramps and a wheelchair lift will also be installed to ensure access to mobile ASC services for the elderly and persons with disabilities. The programme also examined the conditions for operating such vehicles throughout Ukraine and identified the need to provide wider support for their operation in remote locations. This will entail the construction of specially equipped sites in remote areas and at the EECPs for the operation of the mobile ASCs. These sites will also provide the vehicle with connections to mains electricity and to the Internet. It is expected that at least 50 service points (waiting zones) will be established by the end of the project, and 20 of them by the end of August 2020. 2 Terms of References (TORs) for the provision of mobile ASCs are available in the Appendices. 3 These personnel will be able to render services to up to four customers at once. 7 In order to design the mobile ASCs service package on the basis of the actual needs of the target groups, the programme has used various engagement methods that have allowed it to capture a broad range of views by: a) carrying out a representative survey of residents of the target communities and persons crossing the EECPs; b) conducting in-depth interviews and focus groups with representatives of marginalized and vulnerable groups; and c) organizing meetings and roundtables with local governments and target-group representatives at the local level. During the reporting period, the main project’s gender and age disaggregated baseline indicators were identified and collected. To do this, a baseline assessment was carried out, entitled: “Accessibility, timeliness and quality of administrative and legal aid services for women and men most affected by the conflict
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