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Familymart, Where You Are One of the Family FamilyMart, Where You Are One of the Family Sustainability Report 2019 1 Contents Contents / Editorial Policy Contents Materiality 2 34 Evolving as a Regional Revitalization Base Close to People 1 Contents / Editorial Policy 35 Contributing to Create Safe, Secure Neighborhoods 2 Corporate Message Editorial Policy 38 Supporting the Development of the Next Generation / Responding to an Aging Society About this Report 3 Top Message Materiality 3 This is the Sustainability Report of FamilyMart Co., Ltd. Becoming a 42 Creating Safe and Reliable Products and Services to Bring In this publication, we report on the entire range of sustainability initiatives Chain More Convenience and Richness to Everyday Life that FamilyMart pursues to ensure we continue growing sustainably with society. Beloved by the 43 Improvement of Customer Satisfaction / Promotion of Digitalization Before issuing this report, we ask the head of our Society & Environment to Improve Convenience Committee, an advisory body to our Representative Director and President, to Community Than 45 Provision of Products and Services to Improve Health and Well-being Any Other review it. Materiality 4 Readers should note that the subject of our reporting is different than in 48 Working with Suppliers to Pursue a Sustainable Supply Chain earlier years. This is because in September 2019, we effected organizational Sustainability Management 49 Fair and Transparent Business / changes to an operating company that runs convenience store business as our 7 Value Creation Model Building Good Relationships with Our Partners sole business. 8 FamilyMart Business Activities and Sustainability Initiatives 50 Building Responsible Supply Chain Management / Promoting Sustainable Raw Material Sourcing 9 Sustainability at FamilyMart Overview of the Report 52 Our Responsibility to Provide Safe and Reliable Products Reporting Period 10 Material Issues (Materialities) Related to Sustainability Materiality 5 March 2018 - February 2019 (with some information about recent activities 12 Stakeholder Engagement 56 Building a Motivating Work Culture with Driven Employees after this period) Fundamental Keys 57 Promotion of Diversity and Inclusion Scope 14 Enhancing Corporate Governance 60 Work-Life Balance and Workstyle Reform ◦Financial data: FamilyMart Group (17 companies in Japan, 29 outside Japan) 16 Thorough Risk Management and Compliance / 62 Human Resource Development and Training Respect for Human Rights ◦Environmental and social data: FamilyMart Co., Ltd. (Group companies 64 Creating a Safe, Healthy, and Comfortable Workplace Environment 20 Joint Growth between Franchised Stores and Headquarters included in places) Data Materiality 1 Reference Guidelines 66 Corporate Information 22 Contributing to the Future of the Earth and Its Regions ◦GRI Sustainability Reporting Standard, Global Reporting Initiative (GRI) 67 FamilyMart Milestones through Environmental Awareness * This report was prepared in accordance with the GRI Standards Core option. 23 Continuous Improvement of the Environmental Management 68 Supported Initiatives, Main Corporate Memberships, and System External Recognition ◦Environmental Reporting Guidelines (2018), Ministry of the Environment 24 Climate Change Mitigation and Adaptation 69 Environmental Aspects ◦ISO 26000:2010 Guidance on social responsibility, Japan Standards 28 Reduction of Food Wastage 70 Social Aspects Association 30 Use of Sustainable Resources / Prevention of Environmental 73 Governance Aspects Publication Pollution 74 GRI Standards Comparison Table January 2020 (previous publication February 2019, next scheduled publication 85 United Nations Global Compact Comparison Table November 2020) Contact for Inquiries The Latest FamilyMart Sustainability Information Sustainability Promotion Department, FamilyMart Co., Ltd. The FamilyMart corporate website posts our latest sustainability Disclaimers Information as it becomes available. This report includes information that concerns future projections, which we determined to be suitable based on information available at the time these materials were prepared. Future business results are not guaranteed. Sustainability Information https://www.family.co.jp/english/sustainability.html 2 Contents Corporate Message On September 1, 2019, FamilyMart Co., Ltd. merged with FamilyMart UNY Holdings Co., Ltd. to form the “new” FamilyMart. We revised our Corporate Message to mark this next stage in our history. We added the new “Our Three Values” to the existing Corporate Message, “FamilyMart, Where You Are One of the Family.” FamilyMart spent more than a year discussing the wording of this message, drawing upon comments from franchised stores and employees and knowledge of outside experts. Presented as our “sense of values for ensuring FamilyMart’s growth going forward,” it refl ects our commitment to making stores loved by their communities with our franchised stores. Corporate Message FamilyMart, Where You Are One of the Family Our Three Values 1. FamilyMart is a network of small local stores. Each store lives with and owes its existence to the people who live in the neighborhood. We will work earnestly to become a store that is rooted closely and evolves as an integral part of the local community. 2. We will do our best to meet the needs of each customer who visits our stores. Our stores will provide what the customers want, furthermore, discovery of exciting and high quality products. By doing so, the stores will be a place where people will stop by anytime. 3. We will foster close ties with business partners like a family running a small local store. We want customers to feel part of the neighborhood family. We will continue innovating towards comfortable lifestyle which will contribute not only to convenience but also to the wellness of everyone. We will commit to the pursuit of happiness of the “Family.” 3 Top Message Top Message Becoming a Chain More Beloved by the Community Than Any Other Greetings On September 1, 2019, FamilyMart Co., Ltd. merged with FamilyMart UNY Holdings Co., Ltd. to begin a new era as FamilyMart. Since its founding, FamilyMart has continually improved the products and services we provide and has kept working earnestly to enhance its business model of bringing convenience and richness to everyday life. Customer feedback and the community’s needs have guided us all along the way. Our chain has grown to about 16,500 stores in Japan today. We could never have done this without the generous patronage of customers in our communities, the cooperation of our suppliers, the constant support of our shareholders, and not least of all the unwavering efforts of our franchised stores. We will continue our efforts to build up the FamilyMart brand and thereby increase our corporate value so that we can keep meeting the expectations of all concerned. Takashi Sawada Representative Director President FamilyMart Co., Ltd. 4 Top Message Top Message FamilyMart’s Corporate Message and Ideals Awareness of External Environment and Response to the Issues The FamilyMart Corporate Message is our promise to the community Connecting to Local Communities Like a and a statement of unchanging values to support future growth Family is Key to Future Growth As we began our journey as the new FamilyMart, the first thing The new Corporate Message retains the wording we have The business environment in the retail industry is changing we did was revise our Corporate Message 1 to state clearly the long begun with: “FamilyMart, Where You Are One of the faster with each passing year. In the past, convenience store ideals we wish to attain. Family.” We then enriched the mission behind this unchanged chains grew by simply opening large numbers of new stores to I see our Corporate Message as a standard to guide our message by adding “Our Three Values.” expand their network. Society is undergoing structural changes, day-to-day work and decisions. As such, it is an extremely This revision to our Corporate Message gave me a chance for with falling populations and some areas becoming seriously important way to express our purpose in the society. With the a deep rethinking of the word “family.” The name “FamilyMart” underpopulated. The arrival of e-commerce has intensified merging of our brands, we are now truly “One FamilyMart.” In is our departure point but also our goal. Our store staff, competition. With developments like these, the old phase of business growth based on growing our store network is over, this new era, I felt we needed to clearly state a new philosophy managers, and employees are connected “like a family” running and we have to change our tactics. as a foundation for our work so our entire Group could work a small local store. By meeting the needs of each customer Since becoming president in September 2016, I have made toward the same ends and push forward for sustained growth. and continuing to run a business that is an integral part of the it my priority to go to our franchised stores often and talk with We spent more than a year listening to the comments and community, we can be eternally indispensable to people in the the people there, face to face. So far, I have visited nearly 1,000 wisdom of people within FamilyMart and beyond to ensure that community. This is the image we had in mind, a hope that is stores around Japan. Besides those visits, we’ve held Kansha our revised statement would resonate with stakeholders and built into our company name. no Tsudoi (“Gratitude Gathering”) for our franchised stores and especially
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