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MOBILE BENCHMARK Groningen Hoorn Zaanstad Almere The 2018 Haarlem Amsterdam Hengelo Amersfoort Den Haag Utrecht Leiden Leidschendam- Voorburg Gouda Arnhem Mobile Roerdam Nissewaard Nijmegen s-Hertogenbosch Breda Tilburg Network Eindhoven Drivetest Walktest Roads Railways Test in the Maastricht The benchmarking expert P3 has been testing the With significant changes in Dutch mobile networks the market due to recent Netherlands since 2015, showing mergers, our fourth mobile always excellent and network test once more continuously increasing promises an exciting network performance in race. How did the four the Netherlands. independent candidates perform this time? MOBILE BENCHMARK The P3 connect Mobile Benchmark in the Netherlands has always shown very strong results. This year, the three strongest contenders have once again improved on their results, with only Tele2 falling a little behind last year’s score. Results in a nutshell P3‘s network benchmarks are widely accepted as the de-facto industry standard and for being highly objective. The carefully designed metho- dology of our 2018 benchmark in the Nether- lands combines two cars conducting drivetests T-Mobile in 21 Dutch cities and on the connecting roads Vodafone KPN Tele2 between them with walktests in seven larger max. 1000 Points cities and tests on Dutch railways. The areas in which we have tested account for more than 5.7 million people, or for about 34 per cent of the Dutch population. P3‘s measurement included the use of up-to- date LTE Cat 9 as well as VoLTE-capable smart- phones for the tests. Also, we constantly readjust the thresholds of our evaluation with steps like these we take the latest technical developments 581 566 of the mobile networks into account. The scope 567 551 DATA of our benchmark is to show how the mobile max. 600 networks perform at the edge of what is techni- cally feasible – and to what extent do customers benefit from these capabilities? In order to pro- vide valid assess ments, we have also used the VOICE most comprehensive mobile plans available max. 400 396 396 373 357 from each operator. Total Score 977 962 940 908 T-Mobile, Vodafone and KPN have improved compared to their 2017 scores Grade outstanding outstanding very good very good As in previous years, the overall winner is Shown voice, data and total scores are rounded. T-Mobile. This time, the winner even achieves an impressive 977 points – the highest score which Overall Results Voice and Data T-Mobile Vodafone KPN Tele2 has ever been achieved in a P3 connect Mobile Benchmark – and the grade „outstanding“. Voicemax. 400 396 396 373 357 Vodafone follows closely behind achieving the Ci es (Drivetest) 180 99 % 100 % 92 % 90 % same grade. KPN ranks third with the overall Ci es (Walktest) 60 100 % 99 % 99 % 92 % grade “very good”. All three operators were able Towns (Drivetest) 80 99 % 99 % 92 % 90 % to improve clearly compared to their 2017 re- sults, with Vodafone making the biggest leap Roads (Drivetest) 50 100 % 99 % 91 % 88 % (+31 points), followed by T-Mobile (+21 points) Trains (Walktest) 30 93 % 93 % 94 % 81 % and KPN (+10 points). Only Tele2 has lost some Data max. 600 581 566 567 551 ground (-11 points) compared to its 2017 score. Ci es (Drivetest) 270 97 % 95 % 95 % 93 % T-Mobile maintains the lead in almost every Ci es (Walktest) 90 95 % 95 % 93 % 88 % service and category. However, all in all T-Mobile, Vodafone and KPN show excellent results. KPN Towns (Drivetest) 120 97 % 93 % 94 % 92 % has lost points because of slightly inferior speech Roads (Drivetest) 75 99 % 97 % 98 % 97 % quality and longer call setup times. All Dutch ope- Trains (Walktest) 45 94 % 87 % 90 % 85 % rators show a strong performance for all data Connect Ra ng max. 1000 977 962 940 908 services on connecting roads as well as in trains. Percentages and points rounded to integer numbers. For the calcula on of points and totals, the accurate, unrounded values were used. 2 MOBILE BENCHMARK The mobile networks in the Netherlands are famous for their high performance level. In recent years, the smaller Dutch operators conducted various mergers and acquisitions in order to attack the market leader KPN. THE DUTCH OPERATORS The Koninklijke PTT Neder- In 2000, the German Deutsche land N.V. emerged from the Telekom bought a minority of privatisation of the formerly the Dutch mobile network ope- state-owned PTT in 1998. rator Ben, which two years la- With about 8 million mobile ter was extended to a 100 per customers, KPN had a market cent acquisition. In 2003, Ben share of about 44 per cent in was renamed T-Mobile the Netherlands at the end of Netherlands, with the brand 2017. With these numbers, The Dutch subsidiary of the “Ben“ becoming a “no-frills“ The Swedish telecommunica- the company is by far the lar- international Vodafone Group offer within its portfolio. In tions operator Tele2 acquired gest Dutch mobile operator. acquired the formerly indepen- 2007, T-Mobile Netherlands the former Versatel N.V. in For the fiscal year 2017, the dent operator Libertel in 2003, additionally acquired the ope- 2005 and merged it with its com pany reported a total forming Vodafone Netherlands. rator Orange. At the end of its existing Dutch operations. ­­ revenue of 6.5 billion Euros. In 2016, it merged with the fiscal year 2017, T-Mobile Originally acting as a MVNO The company focuses on cable and fibre operator Ziggo. Netherlands repor ted 3.85 (mobile virtual network opera- marketing its KPN brand, Today, 50 per cent of the joint million customers and a reve- tor), Tele2 nowadays operates however with Simyo, Telfort company VodafoneZiggo is ow- nue of 1.4 billion Euros which its own infrastructure and has and Ortel it also has offerings ned by the Vodafone Group and equals a mobile market share a portfolio of fixed telephony, in the “no-frills“ segment. another 50 per cent by Liberty of about 21 per cent. In De- data, internet and mobile tele- KPN operates 2G/GSM at Global. VodafoneZiggo is the cember 2017, the company phony products. 900 and 1800 MHz, 3G/UMTS second largest mobile opera- announced to acquire Tele 2 At the end of its fiscal year at 900 and 2100 MHz and tor in the Netherlands with (see next column). 2017, Tele2 reported more 4G/LTE at 800, 1800, 2100 around 5 million mobile cus to- T-Mobile Netherlands ope - than 1.2 million mobile custo- and 2600 MHz. The company mers equalling a mobile mar- rates 2G mostly at 1800 MHz, mers which equals a market claims a 99 per cent 4G availa- ket share of about 28 per 3G at 900 and 2100 MHz and share of about 5 per cent. bility all over the country. Where cent. The company also spe- 4G/LTE at 900, 1800, 2100 As a result of the announced KPN already offers carrier aggre- cifies nearly 4 million video, and 2600 MHz. The company merger with T-Mobile NL, Tele2 gation, the theoretical maxi- over 3 million fixed broadband claims a 4G coverage of more will hold a minority stake of 25 mum speed of its LTE network and about 2.5 million fixed than 99 per cent of the Dutch per cent in the combined com- is 225 Mbit/s. KPN markets telephony subscribers. For the population. With 4G+, T-Mobile pany. At the time of writing this configuration as “4G+“. calendar year 2017, Vodafone- network offers a maximum down- this report, Tele2 operated its KPN has offered VoLTE since Ziggo announced a mobile re- load speed of 300 Mbit/s. VoLTE own network and T-Mobile NL October 2016. venue of 4 billion Euros. was introduced in October 2017. announced to continue to use The company operates 2G the Tele2 brand in the market. networks at 900 and 1800 Tele2 operates its own MHz, 3G at 2100 MHz and 4G/ LTE network at 800 and 2600 LTE at 800, 1800, 2100 and MHz and offers roaming in the 2600 MHz. Vodafone claims to T-Mobile 2G and 3G networks offer more than 95 per cent co- to its customers. Tele2‘s 4G verage with 4G (up to 150 Mbit/s). network claims a coverage of In many Dutch regions the com- 97 per cent of the country pany offers “4G+“ up to 225 and offers carrier aggregation Mbit/s. VoLTE was introduced („4G+“) up to 225 Mbit/s as in November 2016. well as VoLTE. 3 MOBILE BENCHMARK A close look at the Dutch networksP3 and connect have conducted a mobile network test in the Nether- lands for the fourth time. How have the recent mergers and acquisi- tions affected the traditionally powerful Dutch networks in 2018? DATA VOICE P3 communications GmbH, based covering almost one million kilo- in Aachen, Germany, is a world metres. As the de-facto industry 60% 40% leader in mobile network testing. standard, the P3 benchmarking It is part of the P3 group, with over methodology focuses on custo- 3,500 employees world wide and mer-perceived network quality. Web Page Download Call Setup Time a turnover of more than 350 mil- P3‘s network bench marks are lion Euros. P3 is partnering with widely accepted as a completely Success Rao the international telecommunica- objective authority. Call Success Rao tions magazine connect, which has Youtube Quality more than 20 years of editorial ex- Carrier Aggregation (4G+) and pertise and is one of the leading test VoLTE in all Dutch networks File Up- and Download Speech Quality authorities in Europe for telecom- In 2017, the test winner T-Mobile munications products and services.

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