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SKI RESORTS & DESTINATIONS
ENGLISH Hello! We are Axess. 3
Axess AG
We enhance customer experience Axess
We offer intelligent and innovative a single system. Axess is a full-ser- future. A wide range of third-party ticketing and access management vice partner in all these areas. Our products can also be integrated. solututions for mountain railways central datacenter makes it possible At Axess, we make everything our- and ski resorts. Ticket sales, auto- to integrate as many products or selves. Our software and hardware mated data management, store features as are needed. No matter is developed at our company head- cash registers and stock manage- whether it’s a family skiing resort quarters in Anif and produced at ment, F&B, online sales, reservati- or a large mountain resort. Axess’ our own factory in Innsbruck. Our ons, CRM and admission monitoring modular system also makes it pos- tickets and access solutions all are can be operated and managed in sible to add updated features in the “made in Austria”.
HQ Branch Offices Axess AG Salzburg Headquarters / Austria Partner Innsbruck Factory Axess West
Sweden
Finland
Russia
Czech Republic South Korea Denmark Japan
Ski Headquarters North America France
Spain
Mexico Italy Headquarters Croatia China Events Headquarters Kazakhstan North America Romania Bulgaria Slovenia Turkey Chile Australia
New Zealand 4
Worldwide on snow.
Germany Canada Alpen Plus Les Sommets QC Skiwelt Schöneck Big White BC Oberaudorf Winsport Calgary AB Predigstuhlbahn Station Mt. Tremblant QC Jennerbahn
France Chamonix – Les Houches La Plagne Paradiski Les Arcs Paradiski N‘PY Les Portes du Soleil Grand Massif Pra Loup–Val d‘Allos Montgenèvre Valberg Sancy Massif USA Mammoth Mountain CA Big Sky Resort, MT Spain/Andorra Deer Valley, UT La Molina Alta UT Vall de Nuria Snowbird UT Espot Solitude UT Vallter 2000 Killington VT Sierra Nevada Sugarbush VT Boi Taull Jay Peak VT Blue Mountain PA
Switzerland St. Moritz Engelberg Flims Laax Chile Jungfraubahnen Valle Nevado Stoosbahnen La Parva Corralco
Argentina Ushuaia Cerro Castor 5 Axess
Austria Kazakhstan Ski Arlberg Chimbulak Montafon Kok Tobe Nordkette Russia Patscherkofel Golden Valley Seefeld Red Lake Ohta Park Scandinavia Yukki Park Are, Trysil Big Wood Funäsdalen Himos, Sappee Japan Hafjell/Kvitfjell Appi Kogen Geilo Dynaland / Takasu Snow Park Narvikfjellet Sälen Rusutsu Alts Bandai Tomamu Washigatake Kiroro Lotte Arai Bulgaria Pamporovo Chepelare Panichishte Romania Sinaia Vulcan Straja Voineasa China Turkey Beidahu Kartalkaya Vanke Lake Songhua Palandöken Genting Resort Secret Garden Sarıkamış Thaiwoo Cuiyunshan Galaxy Slovenia Kranjska Gora Vogel
Italy New Zealand Dolomiti Superski Mt Ruapehu Sestriere Mt Hutt, Coronet Peak & The Remarkables Valmalenco Cardrona Madesimo Treble Cone Paganella 6 7
Contents Axess
Seite
Software Solutions 9
Hardware Systems 24
Smart Cards 44
Data Management 50
Services 54 Smart Software by Axess
Axess’ innovative software solutions tion and customer loyalty programs erations. No matter which solution make access systems even smarter. are part of a complete solution for a you choose, you’re always on the From standardized interfaces to resort and thus offer the possibility safe side with Axess’ intelligent CRM solutions. Customer registra- for better, customer-oriented op- software. Software Solutions 10
Axess Web Ticketing Program (WTP) Webshop solutions for smart e-commerce
Buying tickets in a line-free and a voucher after purchasing a ticket to set up external sales points with convenient fashion over the internet in the web store. This can be ex- very little effort. With the B2B web is more popular than ever. No-body changed for a ski ticket quickly and store, B2B customers are supported wants to wait in long, stressful lines, easily at a cash register, the Axess in offering their guests the best ser- which are a strain both on cus- TICKET KIOSK 600 or the Axess vice. Guests can thus start their day tomers and staff. The Axess Web PICK UP BOX 600. Regular guests in a relaxed fashion and get straight Ticketing Program (WTP) supports who have an Axess Smart Card from their hotel to the slopes. This ski resorts with a modern online with a WTP number can recharge ensures satisfied guests for the long ticketing system. Both for the B2C it as often as they like via the web term who always love coming back, and the B2B sectors. Guests receive store. Axess WTP Sales also helps and enjoying many relaxed ski days.
Smart Card Pickup (Axess PICK UP BOX 600/ TICKET KIOSK 600)
Buy voucher/code in With voucher/code to the Axess Access the web store TICKET KIOSK 600 or to the PICK UP BOX 600
Top up smart card
Top up an already existing Smart Card Access with WTP number in the web store
Print@home tickets / smart card barcode phone
Print out your ticket at home in advance Scan ticket at the gate and guests gets access to or save it on your smartphone the ski resort 11
Interfaces Uncomplicated integration of third-party systems
DCI4ExternalPOS DCI4WTP The DCI4ExternalPOS interface The DCI4WTP interface enables guarantees that all information external sales channels to generate required for ticket generation is authorizations for the creation of fed into the external POS system. barcodes or QR codes. This func- AX-Coding enables the external tion is used exclusively for the POS system to encode the smart production of bar code tickets. A cards via the installed Axess classic application is, for example, SMART PRINTER 600 or the Axess the creation of tickets for single SMART PAD 600. mountain trips during summer Software Solutions operations.
Axess
DCI4FinancialAccounting DATACENTER DCI4CRM All transactions are posted to an Via the DCI4CRM interface, data external financial system via the collected by the Axess system can DCI4FinancialAccounting inter- be exported to external CRM pro- face. Thus, the generation of deli- grams and analyzed. very notes or the dunning process can be based on data from the Axess system. 12
Axess RESORT SOLUTIONS All ski resort areas in one system
Axess offers a variety of solutions administrative workload, success- for almost all areas of ski resorts fully supports the management and mountain railways. The functio- team in making business decisions, Features nality of all our products is based and helps to keep the personnel › All offers and services of the ski on the latest technologies. Our structure lean. The full service pa- area/resort can be operated on solutions are refined every day and ckage consisting of ticket booking, one platform thus form the basis of our success. parking, ski rental, locker, F&B solu- Axess RESORT SOLUTIONS offer tion, prepaid ticket function, store › Customer accounts smart solutions for optimal ski re- management, dynamic pricing and › Central datacenter sort management by integrating ski instructors offer operators a the services of external providers. perfect solution. › Intuitive user interface All-in-one management reduces the › CRM applications integrated
› Partner companies can be integrated
› Design along the same lines as the corporate identity
› Individually configurable reporting
› Data protection compliant
DCI4FINANCIAL ACCOUNTING RESORT.GROUPS
› Create invoices In the Group Management Tool, a travel group’s personal data is already recor- › Settle delivery note sales at ded by the tour operator. This benefits end of month collectively everyone. The tour operator from better › Settle delivery notes conditions and the cashiers on site from › Can be fully integrated into CLICS easier guest processing.
› Thanks to its layout editor and template selection, this invoicing tool offers maximum flexibility
DIRECT TO LIFT (DTL) REVENUE SHARING.FREQUENCY BASED Straight to the lift! The advantage: Being able to arrive on the slopes and start to › Simple billing according to a predefi- ski without ever having to queue or buy ned key tickets on site. With DTL, it’s easy to re- › Frequency charging: Billing according charge your ski pass every time. Billing is to number of trips done automatically, according to actual ski pass use, via credit card. › Time charging: Billing according to length of stay 13
RESORT.CHARGE FLEX DAYS
Axess RESORT.CHARGE transforms your Axess FLEX DAYS offer families or ski ticket into a digital wallet with which groups of friends the greatest possible you can pay conveniently and securely. flexibility at the best price. Each family Smart payments at a ski resort can be or group member is created and linked made either by simply opening an account to FLEX DAYS. Immediately, access to and paying the balance at the cash register the allocation already paid previously is or by depositing a credit card in the possible for every recorded member. All customer account. The deposited amount FLEX DAYS users can use the allocation is posted centrally in the DATACENTER to individually. Adding or removing group the appropriate account. The account can members is possible at any time at a be extended by members at any time and point of sale. can also be used for payment in the online store. Software Solutions
RESORT.RENTAL RESORT.LESSONS
The RESORT.RENTAL solution enables Axess RESORT.LESSONS offers simple a fast and smooth rental process. The ski school integration. When a booking administration of customer data, inventory is made, the time management system and billing are all done in one system. suggests available time slots to guaran- Guest registration and equipment reser- tee perfect ski instructor utilization. vation is done online or in the store. Guests can communicate directly with the ski instructor via smartphone. Repor- ting and billing also runs via the system.
RESORT.F&B RESORT.LOCKER
Axess RESORT.F&B can be individually The Axess RESORT.LOCKER solution configured and adapted to the needs enables easy locker management integ- of a business or resort. In this way, this ration. The booking, billing and administ- smart solution can be used from kiosks to ration of the lockers is done centrally and restaurants. With the Axess HANDHELDS, at a glance. The authorizations for the ringing up at the cash register becomes lockers can be booked directly on your child’s play and saves a lot of time. ski ticket, making it the key to the lockers The creation of formulas in Axess RE- at the same time. SORT.F&B MANAGER enables product management that matches stock levels and facilitates reordering and inventory.
SMART PRICING SMART RETAIL
Axess SMART PRICING is one of the Axess SMART.RETAIL enables store most effective tools for increasing sales integration in the ski resort. Items can be and optimizing revenue. Changing guest created and invoiced via the POS and consumer behavior offers the system. Inventories and reporting also opportunity to boost ticket sales using run via the central database. dynamic pricing – in order to increase turnover and make optimum use of the ski resort as a result. 14
Axess CONNECT Combines the interests of guest and ski resort
With Axess CONNECT, ski resort not directly or indirectly connected and social media – CONNECT operators have a marketing tool to to digital technologies. It’s the same brings these features to everyone. communicate with their guests. For with ski resorts. Digital tools have In the process you get an individu- people today, their information cen- become indispensable at ski re- ally configurable complete package ter is their smartphone and there’s sorts. From ticket ordering and – not just interfaces to external hardly any area of daily life that is information supply to gamification solutions.
Axess CONNECT.APP The interface to your guests
Skiers receive all the information the operators of a ski resort to mer- they need about a ski resort via the chandise their products efficiently Axess CONNECT.APP. Thus, the and communicate directly with their Features weather, food & drink highlights, guests. By networking customer › Weather events, offers and ticket information profiles with various offers, guests can be called up on one’s smart- can create individual leisure pro- › Ticket store phone. But the app user can also grams tailored to their personal › Ski run maps interact directly: to buy tickets, preferences. Push notifications book offers or share their experien- allow direct and very individualized › Lift status indication ce on social media channels. This communication. › Event calendar and offers opens up new opportunities for › Social media
› Food and drink offers
› Hotel guide, shopping guide
+ Mobile in-app ticket store Mobile tickets (QR code, voucher) and ticket reload using a WTP number
Events & social media + Restaurants, bars, events and offers in the ski resort
Ski resort info service + Weather, ski runs, lifts and geo information 15
Axess CONNECT.CRM Tailor-made communication
Axess CONNECT.CRM makes a the best possible service. Querying systematic structuring of customer time periods, purchasing behavior relationships possible and helps to and specific personal data takes pla- Features improve interaction with guests. ce centrally. After reporting, news › Central data acquisition can be sent directly to guests via The data is recorded centrally in the SMS or email with the integrated, › Personalized customer account Axess DATACENTER. Here, a guest’s user-friendly newsletter tool. In ad- › Data protection compliant personal data is managed in a cus- dition to newsletter marketing, tomer account and can be used for Axess CONNECT.CRM also offers › Filter for specific queries marketing activities. As an operator, customer retention via gamification. › Individual reports
CONNECT.CRM helps you to get to Here, a levelbased success system Software Solutions know the needs of your customers is used, which promotes interaction › Intuitive user interface even better and is thus able to offer with guests. › Push messages via SMS
› Newsletter dispatch via email
› Design can be customized to corporate identity
+ Personalized customer account Collection of all relevant personal data
News dispatch + Via email or SMS 16
Axess FLEX DAYS Flexible skiing fun for the whole family
Axess FLEX DAYS offer families or paid previously is possible for every a point-of-sale, where you will also groups of friends the greatest pos- recorded member. All FLEX DAYS find a simple overview of the tickets sible flexibility at the best price. users can use their allocation indi- already used. Additional skiing days Each family or group member can vidually. Often this is also available can be added to your allocation at be created and linked to FLEX at more favorable terms and con- any time. DAYS individually. Immediately, ditions. Adding or removing group access to the allocation already members is possible at any time at
Features
› Special tariff for allocations
› Flexible allocation use during the season
› Booking of ski days to the existing allocation
› Add or remove family/group members
› Manual reduction of the allocation possible
› Overview of ticket history and usage
Axess SMART PRICING Dynamic pricing strategy
Axess SMART PRICING is one of ensure higher customer satisfac- the most effective tools for increa- tion, as a better price-performance Features sing sales and optimizing revenues. ratio can be offered. Prices are cle- Already at the beginning of the sea- arly displayed in a calendar preview › Revenue optimization son, this software enables a good and can be readjusted manually forecast to be made for the follo- by the operators on site in case › Price categories are synchronized wing months. A special feature is of unexpected developments. with the desired sales channels that the system carries out a target Axess SMART PRICING is a very › Flexible and manual adjustment vs actual calculation every day and effective tool for increasing sales. of prices possible adapts the price if necessary. This The algorithm takes into account › Increase in online sales and check ensures on the one hand that all of the important data, such as collection of customer data the desired revenue target can be historical data from the previous achieved at the end of the season season, vacation dates and weather › Early-bird discount for and on the other that a reduction in forecasts for the following week, rapid cash flow prices is still possible in the event and automatically generates an › Simple definition of discounts of worsening conditions. These adjusted ticket price. and sales promotions dynamic price models thus also 17
Axess RESORT.F&B An integrated solution for restaurants, kiosks & stores
Axess RESORT.F&B is the optimally cordingly. The software complies management, master data main- integrated solution for ordering and with the tax regulations of the tenance, the creation of receipt goods management for restaurants, finance authorities. In the event of areas and warehouse evaluation are kiosks and stores. RESORT.F&B changes in tax law, RESORT.F&B managed centrally in RESORT.F&B can be individually configured and can be updated with just a few MANAGER. Reports can also be adapted to a business’s needs ac- clicks. Report evaluations, order sent automatically by email.
Axess Software Solutions DATACENTER (Merchandise management, administration, reporting)
F&B Cube
POS F&B HANDHELDS F&B (Bar/kitchen) (Operation) Software Lösungen Axess SMART RETAIL Shopping in the store made easy
Axess SMART.RETAIL enables the integration of store items into the POS system. Souvenirs, snacks or other products can be added to the POS system. Everything can be monitored and managed via the system in the database. A hierarchy can be defined via the warehouse and always guarantees an easily readable overview. 18
Axess RESORT.LOCKER Integrated ski depot increases guest comfort
Guests don’t want to lug their ski helmets, ski boots and other per- SERVICE PANEL, authorizations equipment from their accommoda- sonal items safe and dry. The pre- can be extended to other people, tion to the lift every day. Therefore, heated equipment can be collected or removed again. For locker ma- a personal locker can be booked at again every day. The ticket also nagement and analysis, operators the same time a ticket is purchased. functions as a locker key. At the have a variety of tools at their The locker keeps skis, ski poles, cash register, or directly at the disposal.
BUYING MANAGING USE Visitors buy and pay for a ticket on- The locker can be managed by the Your ticket is your key to the locker. line or at the Axess SMART POS and operator with the RESORT.LOCKER With it, the locker can be opened or then receive it directly at the cash MANAGER PRO or PURE. Guests closed. register or print it out at the Axess also have the option of changing PICK UP BOX 600. settings on the SERVICE PANEL themselves.
SMART POS Online
Ticket PICK UP BOX 600
All stations are linked via the Axess RESORT CUBE
RESORT.LOCKER RESORT.LOCKER SERVICE PANEL MANAGER PRO/ PURE
Locker
ENJOY THE DAY 19
Axess RESORT.LOCKER PRO Features Enables you to book and modify locker authorizations quickly. This software is fully integrated into the Axess › Booking online, via Axess RESORT system and enables locker management at the CONNECT.APP, Axess SMART Axess SMART POS. POS, a stand-alone system or online.
› Book lockers Axess › Add more users RESORT.LOCKER PURE Using Axess RESORT.LOCKER PURE, the lockers for visitors › Change the locker on external systems can easily be managed. This stand-alone › Central configuration product enables integration for hotel receptions, rental or other locations. › Login via web browser › Offline operation without Software Solutions restrictions Axess › Online locker monitoring RESORT.LOCKER SERVICE PANEL Using the Axess RESORT.LOCKER SERVICE PANEL , a visitor can perform functions independently e.g. display a locker, assign authorization for additional guests, or change the locker. 20
Axess RESORT.RENTAL Rental equipment quickly and conveniently
Axess RESORT.RENTAL is the fle- nistration and the recording and equipment rental, RESORT.REN- xible solution for sports equipment processing of rental orders is done TAL also offers the possibility of rental. It gets top marks for its mo- centrally and offers process opti- integrating the retail sales of store dular concept, is part of the Axess mization for individual and group products. These can be added and RESORT SOLUTIONS family and rental. Guests have the option of paid for either at the Axess SMART can be adapted to the needs of a assembling their desired equip- POS or directly at the TECH DESK. business. Consistent data acquisiti- ment in the web store’s self-service, Extensive evaluation, statistics and on in the Axess DATACENTER ena- at the RESORT.RENTAL CHECK IN clear lists of sales relieve your ope- bles a fast rental process as well as PANEL or with the store consultant rational management. And you’ve a secure and standardized service. directly at the RESORT.RENTAL always got all the figures on hand Rental customers receive great TECH DESK. Guests receive their with just a few clicks. support and benefit from a fast and booked equipment quickly and simple procedure. Guest data admi- conveniently. In addition to sports
Guests check in and reserve their equipment via the RESORT.RENTAL CHECK IN PANEL or online
PAY FIRST PAY LAST PAY AFTER
The equipment is prepared and is All stations are ready for collec- tion linked via SMART RESORT.RENTAL RESORT.RENTAL the Axess POS TECH DESK TECH DESK RESORT CUBE The guest uses the equipment on the slopes
RESORT.RENTAL SMART ENJOY TECH DESK POS THE DAY
The equipment is paid for here
ENJOY ENJOY SMART THE DAY THE DAY POS 21
RESORT.RENTAL CHECK IN PANEL Features With the Axess RESORT.RENTAL Thus the registration process is CHECK IN PANEL , a digital self-ser- rapidly shortened and all customer › Rental with issuing, vice is available which stores all data is already available for exchange and return guest data and requests in advance. further services. › Cash register function with touch screen › Integration of “Head BYS” › Group management for families and groups › Optional: secure document capture via ID reader Software Solutions › Interface solutions for third party suppliers › Offline mode with no restrictions › Extensive evaluations and statistics › Clearly arranged turnover and payment list as well as bill search
SMART POS RESORT.RENTAL RESORT.RENTAL TECH DESK MOBILE
Axess SMART POS is the perfect The Axess RESORT.RENTAL TECH With Axess’ HANDHELDS , you POS system for RESORT.RENTAL DESK contains all RESORT.RENTAL have an overview of all available and guarantees extremely fast ticket CHECK IN PANEL data in real time. and assigned goods. Skis, ski poles, issuing combined with a ski ticket This allows technicians to prepare ski boots etc. can be exchanged and locker. The SMART POS without any hassle. It’s just as easy the equipment extremely rapidly. TOUCH even makes the sales outlet to organize all the other products in The processing of materials to be mobile. the store via this mobile device. exchanged or returned also takes place here. 22
Axess RESORT.LESSONS The ski school management of the future
Axess RESORT.LESSONS offers king, guests receive a confirmation easy ski school integration into the email. The operator has the option Axess RESORT SOLUTIONS family. of managing the ski instructor ma- Features Its convenient time management nagement directly from RESORT. suggests free time slots during the LESSONS. This includes reserva- › Optimal utilization of ski booking process and shows the sta- tions, billing and assessment ran- instructors through effec- tus of available ski instructors. Ski kings, among other things. In ad- tive timeslot management instructor or ski course bookings dition, for private ski lessons there › Simple group booking via may be made by guests at an Axess is the option of communicating with .csv import possible SMART POS on site or online. With ski instructors via the instant mess- just a few clicks, you can choose aging function and providing them › Reporting on the ski les- and book your personal ski lesson. with all the information relevant to son capacity After completing their online boo- the guest. › Customer feedback function › Push notifications for instructors 23
Axess RESORT.CHARGE The smart prepaid card with added value
Axess RESORT.CHARGE offers ding them to your account. An over- guests the option of paying quickly view of transactions takes place and cashlessly in your ski resort. after login. The connection of pay- Features The amount is not booked directly ment providers and third party POS › Credit balance deposited to the card, but is deposited in the systems is done via an interface. If in user account guest‘s customer account. Rechar- a ticket is lost, the account can be ging is possible at an Axess SMART blocked and the money deposited › Use by several people possible POS or online with the ski ticket’s is thus protected. e.g. family members, friends WTP number. Multiple users, such › Easy recharging via as friends or family members, can SMART POS or online also use RESORT.CHARGE by ad- Software Solutions › Account consolidation and splitting possible
› Specific reporting
Balance + immediately visible + after login to the guest
Personal customer account + Is linked to the WTP number of the ticket Gift card & voucher With personal message Smart hardware by Axess
Thanks to their modular construc- another and can easily be expanded configuration and CRM data. More tion design, our innovative ticke- at any time in the future. At Axess, than 220 million RFID cards are in ting, POS and access solutions can everything is produced in-house, use worldwide. More than 2.5 bil- be precisely tailored to meet your from access tickets from our own lion transactions are conducted via individual needs. All Axess pro- production to the appropriate soft- Axess systems all over the world. ducts can be combined with one ware for collecting and managing Hardware Systems Orange Guides The Logic of ORANGE
Orange is both the main color of This makes it immediately recogni- for reading the ticket. At the scan- Axess and the color of our Orange zable in what position, for instance, ner, Orange is used to visualize the Guide. Their color coding system the ticket must be held in order to spot at which the ticket must be unmistakably identifies all points be recognized. The portion marked held in order to be optimally recog- with which the guest has to interact. orange shows the optimal position nized. Hardware Systems
+ space for printing as advertising as advertising barcode tickets barcode Can also be used also Can Customer display Can also be used Can Sales slip printer Online and offline operation Online and offline operation (local database) Gift vouchers Gift Reports on the voucher printer Reports Rapid ticket production using production ticket Rapid 600 SMART Axess up to four printers. - and grou specifications Color or event) pings (by frequency Several key levels (tickets, articles, articles, levels (tickets, key Several etc.) packages Individual positioning ofIndividual positioning keys
Features › › › › › › › Mobile printerMobile wireless and Simple issuing of tickets + -
screen Touch Intuitive operation easily. The easy-to-read The customer easily. display gives visitors an overview of charges and other details. With the connected camera, can photos be taken for personalized tickets, thus preventing them from being pas sed on tothird parties. The receipt printer is also able to print tickets and receipts with a barcode. are available are - - intuitive operation intuitive operation Axess HANDHELDS Axess cash registers featuring cash registers Various models of mobile Various Camera High-resolution, for personalized visitor including tickets photos + Axess Axess PRINTER 600 SMART and write read All printers offer functions 28 An efficient and stable cash register system extremely is important when welcoming high numbers of visitors. The Axess SMARTPOS makes your life easier in this regard thanks to its rapid ticket issuing capability and secure, efficientpay management procedures.ment A sys the screen enables touch also tem to be operated intuitively and Axess SMART POS The powerful system POS 29
Axess SMART PRINTER 600 Delivers top performance: the printer for your POS
The Axess SMART PRINTER 600 tickets or RFID cards, the SMART really speeds things up for you − PRINTER 600 has a compact all- Systems Hardware producing a ticket in only seconds. in-one solution. Users are able to Features Because the SMART PRINTER 600 switch to new card types easily and › Reading and writing of smart prints, deletes, codes and reads rapidly. Details such as its integra- cards and barcode tickets tickets of all common ISO standards ted ticket collection drawer and its in just one step. Issue everything status LED help ensure an efficient › Direct thermal printing using one device: whether barcode work process. › Recycling of paperboard and plastic cards
› Ticket standards – ISO 15693 Ticket feed LAN interface and ISO 14443 Automatically via ticket Uses existing magazine or manually via network technology for › LAN interface ticket input/output slot communication › Integrated collection drawer
› for tickets
Thermal printhead Lowerable by motor Thermal printhead with a print resolution Optional of up to 300 dpi Also available without ticket magazine
Ticket collection drawer Practical integration into the device 30
Axess SMART PAD 600 Efficient ticket coding
The Axess SMART PAD 600 writes compact multi-talent is a compact and reads RFID chip cards. It’s a and highly versatile device with an cost-effective alternative if ticket integrated antenna. This is used Features imprinting is not required. The to initialize the card when it is laid › Writing and reading of Axess SMART PAD 600 is a solu- on the reader and thus facilitates RFID tickets tion for partner companies such a quick way of working. The sta- as hotels and other pre-booking tus LED has a traffic light mode to › Antenna, USB, LAN and offices. It’s also used in the Axess advise about the read and write KEYBOARD WEDGE RESORT.LOCKER system. The process. › Near Field Communication (NFC) possible
› ISO 15693
› ISO 14443 Reading and writing in the data storage of RFID chip cards in ISO 15693 and ISO 14443
Antenna With a range of up to 10 cm
Status LED Shows the current status in traffic light mode 31
Axess PICK UP BOX 600 Prepaid ticket issuing in seconds
Getting a ticket has never been all weather conditions. Thanks to its easier. Within seconds, the PICK modular design, the PICK UP BOX UP BOX 600 dispenses the ticket 600 is also easy to maintain and can Features previously purchased in the Axess be retrofitted with the latest techni- › Issuing of barcode tickets CONNECT.APP or in the Axess cal innovations at any time. Multiple or smart cards WEBSHOP. This makes queuing tickets can be issued simply by a thing of the past. Mountain or scanning the QR code for a group. › Weatherproof design ski resort operators benefit from All tickets can then be printed out › Slim fit satisfied guests and faster ticket with the PICK UP BOX 600. In ad- issuing, while personnel costs at dition, vouchers for special offers › Intuitive operation ensures the cash registers are kept lower at can be printed out by connecting smooth self-service. the same time. Its space-saving and the Axess BADGE BOX 600. For › Individual layout for operating solid construction makes for easy instance for free drinks, discounts instructions panel installation and integration on site on services or free souvenirs. as well as for reliable operation in › Screen for marketing information or advertising
› Remote display maintenance
› Provision of group tickets
› Optional Axess BADGE BOX 600 for special offers or information Hardware Systems Hardware
Axess SMART SCANNER 600 Scan the order code or voucher and get your ticket – quickly and intuitively
Axess SMART PRINTER 600 Issues tickets with a barcode or smartcards in seconds, tickets for groups can also be issued 32
Axess TICKET KIOSK 600 The smart genius among ticket machines
Multifunctional and interactive: The thus offers fast and practical self-ser- Axess TICKET KIOSK 600 combines vice for visitors. The 27’’ color dis- Features smart technology and user-friendli- play, including touch function, provi- ness, thus creating a new class of des a good overview of information. › Touch screen with ADA mode ticket machines. It enables tickets The display height on the monitor › Coin module to be purchased quickly and conve- can be ergonomically adjusted to niently around the clock and relieves achieve ideal positioning. It offers › Banknote reader checkout staff at peak times. The a variety of payment options. The › Optional banknote return function TICKET KIOSK 600 also allows TICKET KIOSK 600 also has a credit › Payment via NFC possible reservations to be issued via on- card function with a country-specific line reservation. The Axess TICKET terminal and is equipped for the usa- › For indoor and outdoor use SCANNER 600 reads barcode and ge of NFC solutions. Future versions › Ticket issuing RFID tickets as well as Print@Home will also offer the return of tickets › Repayment of deposits or QR codes on smartphones, and and the repayment of deposits. › External screen management
Menu navigation Logical menu navigation layout from left to right High-resolution 27‘‘ touch screen display Intuitive menu navigation and ADA mode with adaptive screen and service menu for maintenance
NFC Axess TICKET SCANNER 600 Payment via NFC possible Reads RFID cards in accordance with ISO 14443 or 15693, as well as barcodes and QR codes from mobile devices
Layout The ticket kiosk is suitable for indoor and outdoor use 33
Axess HANDHELDS Mobile cash desks with an intuitive operating system
The various models of the handy nloaded and installed on the device Axess HANDHELDS are not only via Wi-Fi. Due to their low weight, particularly robust and weather- the HANDHELDS can be used ef- Features proof, but is also equipped with a fortlessly when on the move all day › Intuitive operation removes high-quality touch screen, including long. They work perfectly with both the need for time-consuming a color display suitable for use in Wi-Fi and LTE. The HANDHELDS training. daylight, which allows for a com- can also be used as a ticket inspec- fortable way of working. An intui- tor or ticket reader, whereby com- › Light, solid and weatherproof tive operating system removes the fort can be further improved with design need for extensive training. Auto- an optionally available pistol grip. › Touch screen suitable for all matic updates are directly dow- lighting conditions
› Mobile checking or issuing of tickets
› Reading 1D/2D barcodes; optionally chip cards Housing according to ISO 14443 and + Lightweight, solid, ISO 15693 as well weatherproof design or unlimited outdoor use › Automatic updates via Wi-Fi and LTE
Color display with Systems Hardware + touch function High-resolution color display for optimal operation in daylight
Operation + Intuitive touch screen like on a smart phone Mobile printer + Simple and wireless issuing of tickets and sales slips 34
AX500 Lane Control Monitor Visual access control for up to eight access lanes
The AX500 Lane Control Monitor rance. This can then be compared is a reliable aid to employees. with the photo from the first entry. Immediately upon entry, images The AX500 Lane Control Monitor Features stored in the system are displayed can monitor up to eight entry lanes › Display of the image data on the AX500 Lane Control Moni- simultaneously. Lane release can be stored in the system tor and can be compared with the automatic or manual, depending on person just entering. This enables your preference. The intuitive user › Targeted monitoring of accurate monitoring of ticket usage. interface enables quick and easy selected ticket types Optionally, a camera can be used operation. › Automatic or manual lane release to take photos directly at the ent- › Optional: Image capture using a camera and comparison with control image from first access
Visual checks + Display of the image data stored in the system
Operation + Efficient monitoring through intuitive operation
Axess Lane Control Camera Visual monitoring of stored image data
The Axess Lane Control Camera To prevent cards from being passed makes access control even more on, the current images are compa- sophisticated. It’s used to compare red with those from the first entry. Features image data stored in the system with Persons who use a ticket incorrectly › Takes pictures of visitors the people entering a gate. In this can thus easily be filtered out and way, it’s possible to determine as the gate in question can manually › Comparison of control images quickly as possible which persons deny access. › Simple integration in have passed through an entry point. AX500 Lane Control Monitor 35
Axess SMART SCANNER 600 The intelligent ticket scanner for the digital future
The Axess SMART SCANNER 600 service information. Flexible design is a super smart module for the options are also available for visitor rapid scanning of barcodes and interaction. An integrated controller Features reading of RFID tickets. It handles checks the ticket and grants access. › 1D and 2D barcodes, conventional storage media such as If required, this module can also be print@home tickets and vouchers chip cards, wrist bands and print@ equipped with innovative In/Out can all be scanned home tickets as well as being able sensors to identify approaching to process modern e-tickets pre- users. This means that entry and › Fold-out reader support for the sented on mobile devices or smart exit are able to take place via the scanning of electronic tickets on watches. All visitors need to do same gate. The access point can smart watches and smart phones when they enter the generously switch from entry to exit direction › Built-in loudspeaker for audio proportioned scan area is to place in a matter of seconds. The SMART feedback their medium on or under a read- SCANNER 600 is optionally avail- er. The large, bright touch display able with a housing for wall mount- › Modular design for quick gives visitors information about ing or as an attachment to make it installation and upgrading the validity of their ticket and offers easier to retrofit existing systems or › Optional: short-range reader space for advertising, videos and integrate it into third-party systems. for reading NFC devices and wristband transponders
› Optional: in & out sensors for operation in two motion directions Hardware Systems Hardware
Optical light signal + For rapid checking of access authorization
Large 7” LC touch display + Easy communication of instructions, warnings, personal greetings or advertising messages at the gate
Fold-out shelf + Guaranteed comfortable and flexible reading of devices that are larger than a ticket 36
Axess CONTROLLER 600 The central control module
The Axess CONTROLLER 600 is the and settings can be executed on central control unit for an access site via a service menu. This ena- system. Its primary tasks are the bles, for instance, access configura- Features checking of tickets for validity, the tion data to be entered. The Axess › Ticket checking online and opening of the access point, the CONTROLLER 600 SR model (with offline storage of data and the communi- smart card function) is also offered cation with the Axess DATACEN- with the option of an attachment › Stores up to 9 million TER. The generously dimensioned, for the contactless reading of chip transactions: Ticket data, bright display with touch function cards. The Axess CLICS software reader transactions, cash provides notifications to the guest provides you with access to the register data etc. as well as offering space for ad- settings for all components of the › Web interface for easy vertisements or videos. The touch system regardless of your actual configuration screen surface also supports the location. Using the touch function, programming of virtual buttons, guests can also communicate di- › Modular design for rapid which can be used for purposes rectly via the display with a cashier, installation such as confirming a text message or via the integrated loudspeaker. › Robust and weatherproof or requesting a ticket. Functions
Large 7“ touch display + Enables direct communication of instructions, hazard alerts, personal greetings or advertising messages at the gate
Optional Also available with a short-range antenna + 37
Axess TICKET SCANNER 600 Ticket scanning made simple
The Axess TICKET SCANNER 600 derneath the scanner or on the swi- promises reliable and fast scanning veling reader support. The TICKET of 1D barcodes, 2D QR codes, tradi- SCANNER 600 is particularly ro- Features tional barcode tickets in ISO format bust thanks to the absence of any › 1D, 2D barcodes, print@home and print@home tickets. As well, glass components. It can be sup- tickets and e-tickets on smart modern e-tickets from mobile devi- plied with an additional smart card phones all readable ces and smart watches can be read function on request. This allows by the TICKET SCANNER 600. All data reading from ISO format chip › RFID chip cards in ISO 14443 visitors need to do when they enter cards, key rings and transponder or 15693 format readable up the generously proportioned scan wrist bands. to a distance of 5 cm. area is to place their medium un- › Space-saving design for rapid installation
Scanner Systems Hardware RFID chip cards in ISO 14443 or 15693 format readable up to a distance Ergonomically optimized of 5 cm. Reads barcodes Enables the comfortable and QR codes from mobile devices scanning of codes on the smartphone + + 38
AX500 Smart Gate NG The flexible access system from Axess
The basis of a good access system tion into a smart software system. is a reliable gate which continues to The AX500 SMART GATE NG is an function smoothly in all weather intelligent gate that can be flexibly Features conditions and after millions of adapted to any requirements. The › “Handsfree” entry opening and closing operations. mounting types, antennas, readers However, modern gates also need and sorting devices can be selected › Robust vertical columns in to be able to communicate with one individually. anodized aluminum another and be capable of integra- › Individual opening and closing speeds
› Individually configurable due to a modular design
› Easy to retrofit
› Optional: Accessibility via extra-wide version (ADA)
› Remote support
The modular system.
Type of installation
Antenna
Reader − scanner
Separation 39
The Axess pallets Flexibly positionable access points
The AX500 Smart Gate NG can al pallets together. Used in outdoor be mounted easily, stably and fast areas, the aluminum pallets are on the Axess pallet. Pre-stipulated particularly robust. The integrated Features installation positions ensure correct rubber mat offers optimum slip pro- › Weatherproof maintenance of distances and tection in damp outdoor conditions. angles. The access point is usual- The mat can easily be removed for › Simple installation of the ly factory-installed on the pallet. cleaning. The indoor version of the Smart Gate on the pallet This enables quick positioning pallet offers the same standard as › Complete assembly and set-up on site. The integrated the outdoor pallet. The floor of the upon delivery cable ducts easily conceal all ca- indoor pallet features a non-slip bles. Multi-channel access can be base and impresses with its perfect- achieved simply by screwing sever- ly shaped design. Hardware Systems Hardware 40
Smart Gate installation types Variable fixing options
The gantry-mounted AX500 Smart machines a free run for grooming. be easily and rapidly installed on a Gate NG features an impressive Skiers are provided with maximum solid surface. A floor-mounted op- heightadjustable floating sus- comfort when skiing through, as tion gives all the convenience of a pension. This means you’re not there is no fixing to the ground. The fixed installation. dependent on the snow depth on pallet-mounted version provides the ground and gives your snow flexible and mobile access and can + + +
Gantry mounted A height-adjustable and pivoting Pallet mounted Floor mounted mounting with ground clearance Flexible relocation Stability thanks to for guests indoor and outdoor possible fixed installation
Smart antennas Hands free − contactless entry through the gate
The long-range antenna ensures contactless access using specialist contactless entry. It can be added technology. The ticket is read in the as a module to the access solution. antenna area and checked online It can be mounted either on one or for validity. Optionally, an additio- both sides. The long-range antenna nal UHF antenna can provide infor- enables contactless entry for guests mation about the number of people by automatically recognizing a waiting at the lift or the number of ticket. The antenna plate’s design guests in a ski hut or restaurant. can be customized on request This gives both the operator and and can also be used as adver- guests a good overview of the tising space. The new Axess SMG waiting times or the occupied and ANTENNA UHF and Axess SMG free tables. ANTENNA DUAL offers fast and 41
Smart access points Turnstiles
The turnstile is robust and weath- in. Arms rotate in both directions erproof. It offers a state-of-the art to allow both entry and exit. In the design for both indoor and outdoor case of the Panic Mechanics model, Features access points. A contactless light the arms drop automatically to clear › Contactless walking through sensor area detects an approaching the way if there is a power cut or an passer-by and moves the arm of alarm sounds. › Customized opening and closing the turnstile to enable the guest speeds to pass through. A two-bar design › Robust vertical columns in prevents users from being wedged anodized aluminum
› Closed position acts as a barrier.
› Use in both directions, entry and exit at one gate possible + + › Use as an escape route
Turnstile Panic Mechanic Turnstile closed + + + Hardware Systems Hardware
Turnstile Panic Mechanic Turnstile ADA open Turnstile Panic Asymetric
Flap und paddle
Short opening and closing times wide version (ADA). The PADDLE that can be set as required charac- provides particular security of entry terize the FLAP from Axess. Intelli- and represents the perfect solution Features gent sensors enable a differentia- in the field of tourism transport. The › Contactless walking through tion to be made between people option with extra wide swivel arms and objects such as ski poles. The (ADA) ensures barrier-free entry. › Customized opening and system is also available in an extra- closing speed › Closed position acts as a barrier.
› Optional: Accessibility via
extra-wide version (ADA)
+
Flap +
Paddle
+ + Flap ADA Paddle ADA 42
Axess PARKING Integration of parking space management
Entry procedures for parking lots or ily using RFID cards or license plate garages should be rapid. The park- recognition. In these two versions, ing management issues tickets at the vehicle or user is created with Features an impressive rate and boasts an an account on which the entries › Reading and checking of RFID opening process that lasts only and exits are registered. The bar- smart cards for regular parkers 1.3 seconds. The solid and weath- riers open automatically. Parking erproof gate is suitable for both management is integrated into the › Brake-optimized barrier indoor and outdoor applications. access solution of the ski resort or › Optional: License plate 2,500 barcode tickets are print- mountain railway and can be oper- recognition and credit card ed using a single roll. This allows ated centrally. Thus, the administra- function maintenance intervals to be kept tion is combined with the parking low. Regular parkers and long-term and is easy to handle for the team › Online and offline mode parkers can drive in even more eas- and guests. › Call button and intercom Visual support
Ticket columns + Car entrance incl. advertising/information window
Parking barrier + Configurable opening and closing times Booms in various designs Vehicle protection mode 43
With Axess’ state-of-the-art ticket possible to pay directly at the ticket previously registered license plate columns and parking barriers, long column with your credit card. Here is recognized by a camera and the waiting at the exit of parking lots the amount to be paid is debited barrier is opened as a result. The or garages is a thing of the past. directly and you can leave the amount is debited directly from the The amount owing is paid directly parking lot quickly and easily. For credit card or assigned to the long- at the Axess TICKET KIOSK 600 regular parking guests or long-term term parking account. using a card or cash before exiting. parkers, there’s also the option of With the extended version, it’s also license plate recognition. Here the Hardware Systems Hardware Smart Cards by Axess
All Axess cards are geared towards that cards can be used on multiple also work in all of our competitors’ providing your guests with rapid occasions without any difficulty. systems. Indeed, their custom- access. Numerous individual ticket Given their operating range from er-specific segmentation means design options are available. These -30° C to 50° C, even extreme tem- that they can also be used in third cover aspects such as choice of peratures present no problems. Our party systems. The tickets are print- material, required usage time and quality assurance team works hard ed in a customized fashion accord- storage capacity. However, our bar- to ensure that every single card is ing to a ski resort’s respective CI code and RFID cards have one thing fully functional. Each ticket is sub- layout. In the case of our Smart in common: they all comply with jected to stringent quality checks Cards, this service is available for the very highest “Made in Austria” (corresponding to the ISO standard) small customer-specific print runs of quality standards. High-end ma- and tested electronically before it is as few as 50 units. terials and a robust design mean permitted to leave our factory. They Tickets 46
Smart Card BARCODE High quality barcode ticket made from paperboard
This ticket is specially designed for printed straightaway and provided single access and is particularly with the respective validity informa- attractive on account of its us- tion. No further consumables are Features er-friendliness. With the Axess required. This is a very good and SMART PRINTER 600, these cost-effective solution for ski re- › 4C offset printing with high-quality paperboard tickets are sorts. protective varnish › Contains no PVC or bis- phenol A › Visual functionality Front side › Red light direct thermal coating Rear side › Optional: With perforati- Axess ons for hanging with strips RESORT SOLUTIONS GET THE AXESS SPIRIT! BARCODE
+
Thermo-printable area With a safety area of 2 mm all round
Smart BARCODE PHONE Through the entry with a smartphone
With the Smart Card BARCODE the gate in a few tenths of a second. PHONE smart card, the future of ti- The previously downloaded ticket cketing has already arrived. Tickets works without an internet connec- bought online or in the web store tion or bluetooth and is thus parti- can be downloaded directly to your cularly battery-friendly. The version mobile phone. This is simply held without paper is not only practical, with the QR code under the scanner but also saves resources in the long at the entrance. The scanner recog- term. nizes the QR or barcode and opens 47
Smart Card ONEWAY The professional ticket for one-off access
The Smart Card ONEWAY is an mal printing allows various data to electronic ticket designed for single be printed on the card. The One use. An integrated chip enables all Way Smart Card also boasts im- Features authorization data to be stored on pressive contactless functionality. › Electronically writable the card. Depending on your requi- This chip card has particularly pro- rements, the Smart Card ONEWAY ved its value as a daily or weekly › One-off thermal direct print is available in specially coated pa- ticket. › Contactless functionality perboard or in plastic. Direct ther- › RFID chip integrated
› As a high quality, 0.5 mm Front side paperboard or plastic card
› 4C-offset print
› With encryption for Optional Axess Perforation possible enhanced security RESORT SOLUTIONS
Rear side BARONEC WODEAY + GET THE AXESS SPIRIT! +
Surface: plastic + thermo coating x Thermo-printable area With a safety area Tickets of 2 mm all round T00077.indd 1 24.04.19 15:07
teamaxess.com T00077 00000
x Surface: plastic
T00077.indd 2 24.04.19 15:07 Smart Card ORGANIC The sustainable and environmentally friendly solution
Environmental protection is close to ticket is now available. The Smart be loaded such as hourly, daily or everyone’s heart. Axess has there- Card ORGANIC makes an environ- multi-day tickets, chargeable value fore decided to launch this new and mentally important contribution tickets or event tickets. Smart Card environmentally friendly ticket onto without compromising the full ORGANIC consists of 98% paper the market. After a thorough test functionality of the card. As usual, a and can therefore be disposed of in phase and trial usage, this new wide variety of ticketing options can a waste paper recycling container. 48
Smart Card LITE The reusable season ticket
The Smart Card LITE offers im- chip card which does not require pressive contactless functionality batteries and is capable of versatile to make access procedures particu- deployment. Purposes for which Features larly convenient. It is codeable mul- Axess’ Smart Card LITE represents tiple times, and various ticket and the ideal solution include season › Electronically codeable validity data can be added. It’s also tickets, membership cards and › One-off thermal direct possible to print a QR code as well cards used to make online bookings print as the WTP number. This is a plastic on the internet. › Contactless functionality
Front side › QR code optional › As a high quality, 0.7 mm plastic card
Axess T00080.indd 3 › 4C-offset print
WTP SMART SOLUTIONS https://m.ticketing.at/98004/ QR-Code:
x QR-Code: https://m.ticketing.at/98004/ QR-Code: G2000NFW-PMW-NC5 Rear side LITE Surface: plastic
+ G2000NFW-PMW-NC5 teamaxess.com
teamaxess.com T00080 00000 22.07.19 14:40
WTP Nr. OCR B 9pt Surface:Thermo-printable plastic+thermo area coating x Smart_Cards_Geschaeftsfelder.indd 2 19.07.2019 12:51:24 Smart_Cards_Geschaeftsfelder.inddWith a safety 1 area 19.07.2019 12:51:24 of 2 mm all round
T00080.indd 1 22.07.19 14:40 Smart Card RIGID The card for daily and weekly tickets
The Smart Card RIGID is a further on the card. It is particularly robust development of the Smart Card and stable due to a new type of foil. ONEWAY. It is ideal for short-term With the WTP number imprinted, Features tickets such as daily and weekly the card can be recharged conve- tickets. An integrated chip enables niently from home via online portals › Layout in 4-color UV offset all authorization data to be stored and online shops. printing › High quality, 0.5mm laminated paperboard card › WTP recharging function 49
Smart Card TRW STRIPE, PART & FULL The all-rounders among authorization cards
The Smart Card TRW FULL and zations. With the Smart Card TRW degree of unbreakability and resis- PART are hardwearing, rewritable PART, printing is faster because the tance to cold and heat (temperature tickets. Their integrated chip makes print area is smaller. The ticket is rangeFeatures from -30° C to 50° C) also them ideally suited for contactless optically and electronically writable support› Electronically its long product codeable lifetime. multiple data transmission. The chip card is on multiple occasions. This means The timesSmart Card TRW FULL offers able to store information about its that it may be used over a period of the same features as the TRW PART, owner as well as up to five authori- several years. The material’s high but› hasMultiple a larger writeable print area. ThermoReWrite strips
› “Full” version offers a larger print area.
› Contactless functionality
› RFID chip integrated
› Up to five authorizations can be stored
TRW-PART › High resistance to breakage Front side › Can be used at - 30 °C to + 50 °C
› 4C-offset print Axess RESORT SOLUTIONS
TRWBARCODE PART
TRW-FULL WTP Nr. OCR B 9pt DTA: Monaco 6 Pt Rear side 12.03.20 14:52 + Tickets
G2000NFW-PMW-NC5 Smart_Cards_axess_2017.indd 11 04.07.2017 14:39:17
Surface: PVC overlay+TRW partial black x + teamaxess.com Surface: PVC overlay ApprovedThermo-printable by:______area Date:______With a safety area 01-1614 2029 1648 3256 0403-8 of 2 mm all round teamaxess.com T00084 00000 T00078.indd 1 05.03.20 09:46
QR-Code: https://m.ticketing.at/98004/G2000NFW-PMW-NC5 x QR-Code: https://m.ticketing.at/98004/WTP Smart Card TRW Full Printed area along the ticket T00084.indd 3 50
Smart data management by Axess 51
Axess DATACENTER Smart data management – secure and efficient
The Axess DATACENTER is the ly recorded data is used to create tions. It has the highest security linchpin of our systems. All com- customized statements and reports standards. There are two options to ponents are linked with the DATA- with just a few clicks of the mouse. choose from in order to obtain the CENTER online. It administers and The DATACENTER also forms the most suitable system. communicates with clients – the end basis of the Axess WEBSHOP and devices in your system. The central- the Axess CONNECT.CRM solu-
DATACENTER SERVICE (DCS) The Axess DATACENTER SERVICE continuously maintained to keep offers first-class support without the systems up to date. The datacen- Features server being directly on site. As an ter offers the very highest security › Low investment costs Application Service Provider (ASP), standards (ISO 27001) and always the entire operation is handled by uses the latest premium hardware. › No IT and database Axess. There is no need to supervi- Thus, you can take care of your daily administration required se the server or have to worry about business on site without any worries › High availability through backing up. The database is hosted while the Axess team looks after the clustered server and database- by Axess and the servers are always DATACENTER SERVICE. landscape monitored for reachability. In addi- tion, the hardware is › Automatic data backup › Axess handles maintenance and component servicing
› Automated monitoring of systems and databases
› Emergency power supply
› Redundant internet connection
LOCAL DATACENTER (on-premises) It’s also possible to install a local server directly on site. Here, the customer can choose between two options. Features › Not dependent on an internet- Axess DATACENTER SERVER Axess APPLIANCE connection Customers have the option of integ- In this version, either an active/pas- › Customized solution on premium- rating a server into their local infras- sive or an active/active cluster is in- hardware tructure. This solution is especially stalled at the customer’s location. Data Management › Maintenance, service and popular when you have your own IT Two servers work together and take monitoring can be carried out department directly on site. Howe- over or share the load. This ensures by Axess ver, supervision and maintenance fail-safe operation even in the event can also be handled directly by of problems. › Embedded in local infrastructure Axess. 52
Axess CLICS Data management individually configurable
Axess CLICS is the central interface directly following log-on. An ex- and basis for all configurations. In tensive selection of widgets is also simple steps, any POS system can available. Up-to-date reports can Features be individually adapted for every be retrieved at any time according › Intuitive operation requirement using CLICS. Whether to requirements. The direct con- defining user authorizations or nection to the Axess DATACENTER › Customized configuration managing different charging struc- enables a realtime working environ- › Browser-based software tures, with CLICS these and many ment on all end devices. All invoi- other settings can be made easily ces and evaluations are within the › Highest transparency in thanks to its intuitive operation. respective country-specific fiscal service provision Every user can adjust the CLICS requirements and can be quickly › High security via encryption dashboard to meet their own indi- adapted if they need to be modi- vidual requirements. All relevant fied. features and data are displayed
Security High security via the latest encryption methods
Settings Trouble-free user authorization settings
Dashboard Easy adaptation to individual requests 53
Point of Sale Point of entry
Interfaces Reporting
Dashboard
POS configuration Overview via
› Product and tariff management dashboard
› Payment types and keyboard › Technical monitoring layout › Free storage space
› Receipt and ticket templates › Online/offline status of the Axess › Management of cashiers and hardware (gates, POS) their authorizations › Overview of error and › Cash transaction journal information notifications in real time
Access configuration Widgets
› Visual and acoustic signaling › Individual selection and arrangement possible › Blacklist creation and maintenance (e.g. card blocking) › Included in the basic package
› Accessjournal › Individually configurable
Interfaces are Reporting created using CLICS › Exports in different formats
› Installed › Graphical evaluations Data Management
› Maintained › Cash register, access and area › Updated reports
› Access rights can be configured › Flexible report filters
› Availability or online status › Interactive reports may be reviewed › Automatic creation and shipping 54
A smarter service from Axess
Our project management, customer Axess‘ worldwide business success. expand our range of products and service and training experts are on The way we think and act is charac- services. Technologies are con- hand whenever customers need terized by our aspiration to offer our sistently refined and innovations them. Axess’ company values are customers tailor-made and eco- promoted. This permits us to gene- based on a genuine partnership nomical solutions – while always rate added value for our customers with our customers and on the in- remaining at the cutting edge of and partners and pursue new future dividuality of our systems and pro- technology. To this end, it’s particu- pathways. ducts. These are the foundations for larly important to us to constantly 55
The Axess service Focused on supporting you
Axess customers are our partners. Standard Support Agreement, you port in their respective languages We provide support at every step of get access to our Help Desk and and local time zones. All inquiries the process. From our first visit on assistance from our Support. Our are documented and processed as site to final acceptance. With our international subsidiaries offer sup- quickly as possible.
PROJECT- DATACENTER SERVICE MANAGEMENT Individual service packages according to your requirements: › Plant tour › DCS Basic: › Advice and support Up to 10 clients; complete › Network planning DATACENTER-environment for e-commerce; updates; software › Final site acceptance licenses
› Commissioning › DCS Medium: All services from DCS Basic › On-site support during for up to 25 clients commissioning › DCS Large: All services from DCS Basic for up to 50 clients TRAINING › DCS Enterprise: All services of DCS Basic for an › On-site training unlimited number of clients; (through implementation) georedundancy; external expert › Special training for seasonal teams support for design, patches and emergencies › Individual training › DCS Enterprise Premium: All services of DCS Enterprise plus database cluster in a dedicated environment; high-performance HELP DESK e-commerce applications; highest reliability; individual maintenance › Support in local languages windows › Local time zone support Services 56
SKI RESORTS & DESTINATIONS
Axess AG Sonystrasse 18, 5081 Anif/Salzburg, Austria P: +43 6246 202 F: +43 6246 202 90 [email protected] teamaxess.com
© 2020 Axess AG 05_2020