1 SKI RESORTS & DESTINATIONS ENGLISH Hello! We are Axess. 3 Axess AG We enhance customer experience Axess We offer intelligent and innovative a single system. Axess is a full-ser- future. A wide range of third-party ticketing and access management vice partner in all these areas. Our products can also be integrated. solututions for mountain railways central datacenter makes it possible At Axess, we make everything our- and ski resorts. Ticket sales, auto- to integrate as many products or selves. Our software and hardware mated data management, store features as are needed. No matter is developed at our company head- cash registers and stock manage- whether it’s a family skiing resort quarters in Anif and produced at ment, F&B, online sales, reservati- or a large mountain resort. Axess’ our own factory in Innsbruck. Our ons, CRM and admission monitoring modular system also makes it pos- tickets and access solutions all are can be operated and managed in sible to add updated features in the “made in Austria”. HQ Branch Offices Axess AG Salzburg Headquarters / Austria Partner Innsbruck Factory Axess West Sweden Finland Russia Czech Republic South Korea Denmark Japan Ski Headquarters North America France Spain Mexico Italy Headquarters Croatia China Events Headquarters Kazakhstan North America Romania Bulgaria Slovenia Turkey Chile Australia New Zealand 4 Worldwide on snow. Germany Canada Alpen Plus Les Sommets QC Skiwelt Schöneck Big White BC Oberaudorf Winsport Calgary AB Predigstuhlbahn Station Mt. Tremblant QC Jennerbahn France Chamonix – Les Houches La Plagne Paradiski Les Arcs Paradiski N‘PY Les Portes du Soleil Grand Massif Pra Loup–Val d‘Allos Montgenèvre Valberg Sancy Massif USA Mammoth Mountain CA Big Sky Resort, MT Spain/Andorra Deer Valley, UT La Molina Alta UT Vall de Nuria Snowbird UT Espot Solitude UT Vallter 2000 Killington VT Sierra Nevada Sugarbush VT Boi Taull Jay Peak VT Blue Mountain PA Switzerland St. Moritz Engelberg Flims Laax Chile Jungfraubahnen Valle Nevado Stoosbahnen La Parva Corralco Argentina Ushuaia Cerro Castor 5 Axess Austria Kazakhstan Ski Arlberg Chimbulak Montafon Kok Tobe Nordkette Russia Patscherkofel Golden Valley Seefeld Red Lake Ohta Park Scandinavia Yukki Park Are, Trysil Big Wood Funäsdalen Himos, Sappee Japan Hafjell/Kvitfjell Appi Kogen Geilo Dynaland / Takasu Snow Park Narvikfjellet Sälen Rusutsu Alts Bandai Tomamu Washigatake Kiroro Lotte Arai Bulgaria Pamporovo Chepelare Panichishte Romania Sinaia Vulcan Straja Voineasa China Turkey Beidahu Kartalkaya Vanke Lake Songhua Palandöken Genting Resort Secret Garden Sarıkamış Thaiwoo Cuiyunshan Galaxy Slovenia Kranjska Gora Vogel Italy New Zealand Dolomiti Superski Mt Ruapehu Sestriere Mt Hutt, Coronet Peak & The Remarkables Valmalenco Cardrona Madesimo Treble Cone Paganella 6 7 Contents Axess Seite Software Solutions 9 Hardware Systems 24 Smart Cards 44 Data Management 50 Services 54 Smart Software by Axess Axess’ innovative software solutions tion and customer loyalty programs erations. No matter which solution make access systems even smarter. are part of a complete solution for a you choose, you’re always on the From standardized interfaces to resort and thus offer the possibility safe side with Axess’ intelligent CRM solutions. Customer registra- for better, customer-oriented op- software. Software Solutions 10 Axess Web Ticketing Program (WTP) Webshop solutions for smart e-commerce Buying tickets in a line-free and a voucher after purchasing a ticket to set up external sales points with convenient fashion over the internet in the web store. This can be ex- very little effort. With the B2B web is more popular than ever. No-body changed for a ski ticket quickly and store, B2B customers are supported wants to wait in long, stressful lines, easily at a cash register, the Axess in offering their guests the best ser- which are a strain both on cus- TICKET KIOSK 600 or the Axess vice. Guests can thus start their day tomers and staff. The Axess Web PICK UP BOX 600. Regular guests in a relaxed fashion and get straight Ticketing Program (WTP) supports who have an Axess Smart Card from their hotel to the slopes. This ski resorts with a modern online with a WTP number can recharge ensures satisfied guests for the long ticketing system. Both for the B2C it as often as they like via the web term who always love coming back, and the B2B sectors. Guests receive store. Axess WTP Sales also helps and enjoying many relaxed ski days. Smart Card Pickup (Axess PICK UP BOX 600/ TICKET KIOSK 600) Buy voucher/code in With voucher/code to the Axess Access the web store TICKET KIOSK 600 or to the PICK UP BOX 600 Top up smart card Top up an already existing Smart Card Access with WTP number in the web store Print@home tickets / smart card barcode phone Print out your ticket at home in advance Scan ticket at the gate and guests gets access to or save it on your smartphone the ski resort 11 Interfaces Uncomplicated integration of third-party systems DCI4ExternalPOS DCI4WTP The DCI4ExternalPOS interface The DCI4WTP interface enables guarantees that all information external sales channels to generate required for ticket generation is authorizations for the creation of fed into the external POS system. barcodes or QR codes. This func- AX-Coding enables the external tion is used exclusively for the POS system to encode the smart production of bar code tickets. A cards via the installed Axess classic application is, for example, SMART PRINTER 600 or the Axess the creation of tickets for single SMART PAD 600. mountain trips during summer Software Solutions operations. Axess DCI4FinancialAccounting DATACENTER DCI4CRM All transactions are posted to an Via the DCI4CRM interface, data external financial system via the collected by the Axess system can DCI4FinancialAccounting inter- be exported to external CRM pro- face. Thus, the generation of deli- grams and analyzed. very notes or the dunning process can be based on data from the Axess system. 12 Axess RESORT SOLUTIONS All ski resort areas in one system Axess offers a variety of solutions administrative workload, success- for almost all areas of ski resorts fully supports the management and mountain railways. The functio- team in making business decisions, Features nality of all our products is based and helps to keep the personnel › All offers and services of the ski on the latest technologies. Our structure lean. The full service pa- area/resort can be operated on solutions are refined every day and ckage consisting of ticket booking, one platform thus form the basis of our success. parking, ski rental, locker, F&B solu- Axess RESORT SOLUTIONS offer tion, prepaid ticket function, store › Customer accounts smart solutions for optimal ski re- management, dynamic pricing and › Central datacenter sort management by integrating ski instructors offer operators a the services of external providers. perfect solution. › Intuitive user interface All-in-one management reduces the › CRM applications integrated › Partner companies can be integrated › Design along the same lines as the corporate identity › Individually configurable reporting › Data protection compliant DCI4FINANCIAL ACCOUNTING RESORT.GROUPS › Create invoices In the Group Management Tool, a travel group’s personal data is already recor- › Settle delivery note sales at ded by the tour operator. This benefits end of month collectively everyone. The tour operator from better › Settle delivery notes conditions and the cashiers on site from › Can be fully integrated into CLICS easier guest processing. › Thanks to its layout editor and template selection, this invoicing tool offers maximum flexibility DIRECT TO LIFT (DTL) REVENUE SHARING.FREQUENCY BASED Straight to the lift! The advantage: Being able to arrive on the slopes and start to › Simple billing according to a predefi- ski without ever having to queue or buy ned key tickets on site. With DTL, it’s easy to re- › Frequency charging: Billing according charge your ski pass every time. Billing is to number of trips done automatically, according to actual ski pass use, via credit card. › Time charging: Billing according to length of stay 13 RESORT.CHARGE FLEX DAYS Axess RESORT.CHARGE transforms your Axess FLEX DAYS offer families or ski ticket into a digital wallet with which groups of friends the greatest possible you can pay conveniently and securely. flexibility at the best price. Each family Smart payments at a ski resort can be or group member is created and linked made either by simply opening an account to FLEX DAYS. Immediately, access to and paying the balance at the cash register the allocation already paid previously is or by depositing a credit card in the possible for every recorded member. All customer account. The deposited amount FLEX DAYS users can use the allocation is posted centrally in the DATACENTER to individually. Adding or removing group the appropriate account. The account can members is possible at any time at a be extended by members at any time and point of sale. can also be used for payment in the online store. Software Solutions RESORT.RENTAL RESORT.LESSONS The RESORT.RENTAL solution enables Axess RESORT.LESSONS offers simple a fast and smooth rental process. The ski school integration. When a booking administration of customer data, inventory is made, the time management system and billing are all done in one system. suggests available time slots to guaran- Guest registration and equipment reser- tee perfect ski instructor utilization. vation is done online or in the store. Guests can communicate directly with the ski instructor via smartphone. Repor- ting and billing also runs via the system. RESORT.F&B RESORT.LOCKER Axess RESORT.F&B can be individually The Axess RESORT.LOCKER solution configured and adapted to the needs enables easy locker management integ- of a business or resort. In this way, this ration. The booking, billing and administ- smart solution can be used from kiosks to ration of the lockers is done centrally and restaurants.