CARDIFF COUNCIL CYNGOR CAERDYDD

EXECUTIVE BUSINESS MEETING: 4 MARCH 2010

PERFORMANCE REPORT: PERFORMANCE FOR QUARTER 3 2009/10 (October-December)

REPORT OF CITY & COUNTY TREASURER AGENDA ITEM: 2

PORTFOLIO : CORPORATE

Reason for this Report

1. This report outlines the progress as at quarter 3 of 2009/10 against the objectives under the Economic, Social and Environmental Wellbeing and Cardiff Connections themes in the Corporate Plan 2009/12.

2. This report provides the Executive with the opportunity to monitor and evaluate progress made in delivering the Corporate Plan 2009/12 during quarter 3 of the current financial year and identify any necessary remedial action.

Background

3. The Cardiff Performance Management Framework seeks to provide an alignment between the Council’s Corporate Planning arrangements, through Service Area Business Plans, to the objectives set for individual officers.

4. Performance is being reported against the themes of:-

• Economic Wellbeing • Environmental Wellbeing • Social Wellbeing • Cardiff Connections

5. A summary corporate position for Quarter 3 2009/10 is provided within this report and more detailed information in terms of performance for quarter 3 of 2009/10 together with context from service areas is contained in Appendix A.

The definitions used in respect of the illustrations set out below are:

Page 1 of 8 Likely to meet the based on past trends of performance, or where there is target planned action later in the year the service areas consider that the target is likely to be met May meet the target based on the information currently available the service areas consider that there is reasonably possibility of meeting the target Unlikely to meet the based on current trends in performance, or where there target is an unplanned or planned change to action the service areas consider that the target is not likely to be met Improving based on a comparison with the most relevant period performance is improving Static based on a comparison with the most relevant period there is sustained or no change in performance Declining based on a comparison with the most relevant period performance has declined

Performance – Quarter 3 2009/10

6. The following information provides a summary and overview of the performance indicator information when compared to its progress against the target set for 2009/10, an analysis of the performance trend over the last two years and separately issues arising from service areas as a result of monitoring the progress against the objectives.

Summary - Overview of Performance

Overall - performance against target Overall - performance trend

15%

Likely to meet target Improving May meet target 41% Static Unlikely to meet target Declining 51% 56% 29%

8%

Total number of comparable indicators: 79

7. In terms of numbers of indicators, the charts show that 67 out of 79 indicators monitored may or are likely to achieve their targets. Similarly, 46 out of the 79 indicators show an improving or static improvement trend with the balance of 33 indicators registering a declining trend at this stage of the year.

Cardiff Connections

Connection indicators - performance against target Connections indicators - performance trend

20%

Likely to meet target 40% Improving May meet target Declining Unlikely to meet target 20% 60% 60%

Total number of comparable indicators: 5

Page 2 of 8 8. In terms of the numbers of indicators, the charts show that 4 out of 5 indicators monitored may or are likely to achieve their targets. Similarly, 3 out of the 5 indicators show an improving or static improvement trend with the remaining 5 indicators registering a declining trend at this stage of the year.

9. A summary of the issues raised as a result of monitoring progress against the objectives in the Cardiff Connections section of the Corporate Plan 2009/12 are set out below. Each of the issues have been referenced to the appropriate objective in the Plan and the status of the objective colour coded with

RED denoting that the objective is either behind schedule or where no information has been received to evaluate its status AMBER denoting that the service area has raised issues that require resolution for the objective to progress successfully GREEN denoting that the objective is on schedule, or on schedule to be delivered by an agreed deadline

10. Issues to address

CC09 - (Corporate Asset Management) - Challenging market conditions and the delays to the disposal of some sites may lead to reduced receipts although further work as part of the Built Environment partner procurement work.

CC16 – (Procurement Strategy) – good progress made in conjunction with the University of Glamorgan and now anticipated for approval by the Executive in September 2010.

CC17 – (Revenue Income Optimisation) - indications are that the target will not be reached by the end of March 2010 as projects take longer than anticipated to be developed. However, a figure of £50,000 is likely to be achieved in 2009/10..

CC19 – (Job Evaluation/Pay & Grading) – Negotiations with the Trade Unions continue on a fortnightly basis. The job evaluation process has been extended due to the ongoing level of work required for non- teaching school staff. Further Validation panels will be required in Quarter 1 2010/11.

Economic Wellbeing

Economic indicators - performance against target Economic indicators - performance trend 9%

Likely to meet target 36% Improving 27% May meet target 46% Static Unlikely to meet target Declining

64%

18%

Total number of comparable indicators: 11

Page 3 of 8

11. In terms of the numbers of indicators, the charts show that 10 out of 11 indicators monitored may or are likely to achieve their targets. Similarly, 6 out of the 11 indicators show an improving or static improvement trend with the remaining 5 indicators registering a declining trend at this stage of the year.

12. A summary of the issues raised as a result of monitoring progress against the objectives in the Economic section of the Corporate Plan 2009/12 are set out below. Each of the issues have been referenced to the appropriate objective in the Plan and the status of the objective colour coded with

RED denoting that the objective is either behind schedule or where no information has been received to evaluate its status AMBER denoting that the service area has raised issues that require resolution for the objective to progress successfully GREEN denoting that the objective is on schedule, or on schedule to be delivered by an agreed deadline

13. Issues to address

EC03 - (Retail Jobs Initiative) - The number of centre users assisted into employment to date this financial year is 2001. The annual target is 3000. It is worth noting that this target forms part of the Council’s Improvement Agreement with WAG.

EC09 - (Regional Transport Hub) - If additional funding cannot be achieved (in particular additional Transport Grant Approval) it will be necessary during the progression of the scheme to reduce the specification and potential scope of works in order to remain within the available resources.

EC10 - (Park and Ride) - M4/A470 Park and Ride: RCT carrying out feasibility work on a range of sites in South RCT that would provide park and share opportunities. Site in Nantgarw Park previously identified as a major park and ride site is no longer available.

EC14 - (International Business Park) - LDP and IBP to be addressed by Inspector.

EC19 - (Response to economic downturn) - See comment regarding PI info for EC03.

EC21 - (Cardiff Bay) - Funding available from Landfill tax credit budget. Additional funding request has been submitted to WAG to meet the additional budget required for the new facility. Response expected Jan 2010.

EC24 - (Cardiff Museum) - Delay in Heritage Lottery Fund has resulted in a practical completion of August 2010.

Page 4 of 8 EC26 - (Library Network) - Progress regarding Radyr Library remains an issue. Awaiting information for use of Section 106 monies on refurbishment options.

EC27 - (Electronic Book Management) - Delay in securing receipts from the disposal of books will affect further enhancements to service.

Social Wellbeing

Social indicators - performance against target Social indicators - performance trend

15%

Likely to meet target 35% Improving May meet target Static 45% Unlikely to meet target Declining 55%

40% 10%

Total number of comparable indicators: 40

14. In terms of the numbers of indicators, the charts show that 34 out of 40 indicators monitored may or are likely to achieve their targets. Similarly, 26 out of the 40 indicators show an improving or static improvement trend with the remaining 5 indicators registering a declining trend at this stage of the year.

15. A summary of the issues raised as a result of monitoring progress against the objectives in the Social section of the Corporate Plan 2009/12 are set out below. Each of the issues have been referenced to the appropriate objective in the Plan and the status of the objective colour coded with

RED denoting that the objective is either behind schedule or where no information has been received to evaluate its status AMBER denoting that the service area has raised issues that require resolution for the objective to progress successfully GREEN denoting that the objective is on schedule, or on schedule to be delivered by an agreed deadline

16. Issues to address

SO04 - (School Attendance) - Average overall attendance for the autumn term was higher than for the previous term.

SO06 - (CYP Plan) - Cross-agency groups have developed action plans to improve achievement of learners vulnerable to underachievement .

SO13 - (Family & Young Carer’s Strategy) – Many improvement actions are in the process of being implemented but involve being monitored by task groups. An issue to be monitored is in respect of the Inter-agency understanding of resource availability and implications for children in need and their families.

Page 5 of 8 SO19 - (Case Management Improvement) - Performance has improved and remains a priority but still unlikely to meet target to evidence children seen by a social worker. When Children being seen by someone other than a social worker are included, the percentage of children seen rises above the 2008-09 all Wales average.

SO22 - (Vulnerable Children’s Strategy) – Proposal for a pilot intensive intervention team will be reported as part of SO13 when implemented.

SO24 - (Placement Strategy) - Progress is being made although there are barriers in the market place and high demand for recruitment from the same pool of people.

SO25 - (former John Kane home) – Work is progressing and the new facility is expected to open towards the end of 2010/11.

SO30 - (Multi-disciplinary Locality Teams) - The reorganisation within Health has delayed progress, but meeting at Director level is imminent to take forward the model for integrated services.

SO34 - (Health Service Improvements) - The reorganisation within Health has delayed progress, but meeting at Director level is imminent to take forward the model for integrated services.

SO39 - (Leisure Facilities Fees and Charges) - Although the deadline was September 2009 a new scale of fees and charges has been proposed and will form part of the 2010/11 budget proposal.

SO42 - (Schools Online Payments) - A task group has researched online systems used in other authorities, identified a preferred option for Cardiff and is now considering how the model can be piloted.

Environmental Wellbeing

Environmental indicators - performance against Environmental indicators - performance trend target 17%

Likely to meet target Improving May meet target Declining 13% 48% Unlikely to meet target 52%

70%

Total number of comparable indicators: 2

17. In terms of the numbers of indicators, the charts show that 19 out of 23 indicators monitored may or are likely to achieve their targets. Similarly, 12 out of the 23 indicators show an improving or static improvement trend with the remaining 5 indicators registering a declining trend at this stage of the year.

18. A summary of the issues raised as a result of monitoring progress against the objectives in the Environmental section of the Corporate Plan

Page 6 of 8 2009/10 are set out below. Each of the issues have been referenced to the appropriate objective in the Plan and the status of the objective colour coded with

RED denoting that the objective is either behind schedule or where no information has been received to evaluate its status AMBER denoting that the service area has raised issues that require resolution for the objective to progress successfully GREEN denoting that the objective is on schedule, or on schedule to be delivered by an agreed deadline

19. Issues to address

ENV03 - (Licensing of HMOs) - Licensing applications are currently at a lower level than required to meet annual target. The results of the recent consultation exercise is currently being analysed.

ENV07 - (Single Assessment Centre) - Start onsite delayed until August 2010.

ENV15 – (In Vessel Composter) – Tenders analysed but issues raised during process so that further report to the Executive will be necessary to decide way ahead.

ENV23 - (Public Toilets) - Although the Hayes facility has been renovated, there has been limited take-up of the Community Toilet scheme to secure additional facilities.

ENV33 - (Scheme Prioritisation) - A new prioritisation process has been drafted and is awaiting officer decision. PI data awaited.

ENV34 - (Strategic Partner) - Invest to Save project in street lighting under development, performance declining.

Reasons for Recommendations

20. To ensure that development of a culture where performance management is embedded within services continues and that clear accountabilities are established for the performance of service areas.

Legal Implications

21. There are no legal implications arising from this report.

Financial Implications

22. There are no financial implications arising from this report.

Page 7 of 8 RECOMMENDATIONS

The Executive is recommended to:-

(1) note the Council’s performance position for quarter 3 (July - September) 2009/10 as attached at Appendix A.

(2) request the Acting Chief Executive to ensure that officers have made arrangements to deal with the issues identified within this report.

CHRISTINE SALTER City & County Treasurer 26 February 2010

The following Appendix is attached:-

Appendix A – Performance Report for Quarter 3 2009/10 (October - December)

Page 8 of 8

Quarter 3 Performance Report 2009/10 Appendix A

The following indicators have Key been used to support more than one objective: Likely to meet J annual target ñ Improving TE1 TE2 Unlikely to meet Declining PSH003 L annual target ò STS 005 (b) May meet annual STS 006 Static K target ó PA 08 Targetting not e appropriate

Page 1 of 110 Economic

Strategic Aim: Regenerating and transforming the city

1287 EC01 ­To prepare the city for the launch of 01/02/2010 Morgan, St.David’s 2 centre through the completion of the PROGRESS: Tom ‘Countdown 2009’ Programme, including significant improvements to the public realm COMPLETION OF COUNTDOWN 2009 • All on-going work on programme to be completed by September 2009. • Issues identified as part of Countdown 2009 have now been integrated into other Programmes, particularly the Sustainable Travel City.

IMPROVEMENTS TO PUBLIC REALM • All Public Realm Improvement works on programme. • Work to repair the paving from the Central Station Approach to Mill Lane under the Countdown 2009 programme has been completed to programme and within budget. • Objective achieved.

NO KEY PERFORMANCE INDICATORS SELECTED

1288 EC02 ­To complete the launch of the St David’s 2 01/02/2010 Morgan, Programme PROGRESS Tom ST DAVID’S/DEWI SANT • John Lewis officially opened 24th September 2009 • St David’s/Dewi Sant officially opened 22nd October. • Lettings are progressing well in 3 stages: 1. Opening – October 2009 saw 50 shops open 2. Christmas 2009 – 10 opened 3. Easter 2010 – 15 to open • Artwork (Alliance) foundation installed September by St David’s Partnership in front of library with full installation in November. • Wayfinding installation commenced 14th September. • S106 Maintenance Agreement for public realm progressing. • Barrack Lane, building works in progress. • Minor works and defects being rectified on public realm.

Page 2 of 110 • Management Plan implemented for the opening of JLP and main development. • Night time taxi marshalls and taxi accreditation scheme in place. • Management of the tag and card access for rising bollards in the city centre is being progressed. The Council’s Telematics team will administer the system. • Discussions on dealing with the issues raised by Street Traders are ongoing.

ISSUES

Funding is not available in this financial year for night time co-ordinators.

NO KEY PERFORMANCE INDICATORS SELECTED

1289 EC03 ­To establish a retail jobs initiative to support 28/01/2010 Morgan, employment opportunities emerging from St.David’ PROGRESS Tom s 2. BUDGET • The St David’s 2 Jobs Team is established and working successfully in the New Central Library running a service one day a week until 31st March 2010. There is no cost to the Service Area for this facility.

IMPLEMENTATION • St David’s 2 website will remain for the foreseeable future. • Retail training has become part of mainstream services available to jobseekers in all the Local Training Enterprise Centres.

ISSUES

• There is a requirement to continue to meet the needs of retail employers in the St David’s 2 Centre. In order to continue to meet this requirement the St David’s 2 Jobs Team will move to the Enterprise centre on City Road from 1st April.

Page 3 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of centre 3007 3000 766 828 488 TE1 users assisted into employment by LTE. ò L

Number of employers 2992 2500 786 1162 784 Job opportunities afforded by TE2 assisted with the SD2 Centre has meant recruitment that job outcome targets continue to be met and employers assisted. ò J

1290 EC04 ­To successfully open the new Central Library 04/01/2010 Morgan, and develop a communications programme to Marketing plan drafted by Central Library Manager focusing on one themed main event per Tom publicise the new facility month. Brand emerging. Corporate Communications to investigate possibility of additional events linked to city-wide festival themes and marketed in tandem.

NO KEY PERFORMANCE INDICATORS SELECTED

1291 EC05 ­To progress the International Sports Village 25/01/2010 Morgan, development and completion of the waterfront PONT-Y-WERIN BRIDGE Tom development, including; ­ Completion of the Pont­y­ Work to the bridge is progressing on programme and two of the four spans have already been Werin bridge to link the International Sports Village delivered to site. All four spans will be placed during the week commencing 22nd March. with Penarth Marina; ­Completion of the ice hockey Completion of the bridge is due in June 2010. arena; Completion of white water rafting and canoe Completion of white water rafting and canoe slalom facility slalom facility; Completion of snow dome. Construction of the canoe centre is progressing according to programme. The pumps are installed and operational. The remainder of the canoe course and the facilities building will be complete and handed over on time on 15 February. The centre is due to open around the end of March (exact date to be confirmed).

WATERFRONT Completion of the snow dome The Snow Dome is part of the revised Waterfront development proposals which Orion is working on at present. Orion is working with Bourne Leisure, operators of the new Hemel

Page 4 of 110 Hempstead Snow Dome. Risk The current economic climate makes funding for the Waterfront very difficult. Mitigation Monitor market ready for progressing project once economic conditions improve.

ICE HOCKEY ARENA Completion of the Ice Hockey Arena An independent developer has approached the Council with plans to develop a replacement Ice Hockey Arena and these are being considered. Risk Proposals for funding for the Ice Rink redevelopment are a concern and Orion has to advise how this will be managed. Mitigation Continue discussions with Orion on how to fund continued development of the waterfront element of ISV.

NO KEY PERFORMANCE INDICATORS SELECTED

1292 EC06 ­To complete the Cardiff Castle renovation 28/01/2010 Morgan, PROGRESS Tom The Cardiff Castle & its Parklands Programme has been successfully completed, with all renovation work complete.

NO KEY PERFORMANCE INDICATORS SELECTED

1293 EC07 ­To complete the Bute Park renovation in 01/02/2010 Morgan, partnership with Heritage Lottery Fund PROGRESS: Tom HERITAGE LOTTERY FUND BUTE PARK RESTORATION PROJECT • Update on HLF Bute Park Restoration Project to end Dec ’09:

Project Manager & Education & Outreach Officer both in post. Bute Park Project Office set up in West Lodge, Castle Street.

Revised programmes for Summerhouse Kiosk, Civil Engineering Work and Nursery Education & Training Centre submitted to HLF for info.

Page 5 of 110 Contracts signed for construction of Summerhouse Kiosk. Within budget, programmed completion mid April. Concession to be advertised before end of Jan ’10. Work to start on site first week Jan ’10.

Awaiting HLF “approval in principal” for retaining existing Bute Park Bridge contractor for associated civil engineering (path upgrading) works. Work anticipated to start on site first week Jan ’10.

Appointments made for two site based apprentices. Appointment to be made for site based gardener. Anticipated starts early 2010.

Project/Programme Support Officer post to be filled by end Jan ’10.

BUTE PARK RENOVATION • Tender documents now received for Summerhouse Kiosk and are currently being evaluated. • West Lodge opened as a public information point about the project over the RHS Spring Flower Show weekend, with the Project team setting up in West Lodge in early September. • Communications strategy drafted for the project.

ISSUES:

BUTE PARK RENOVATION • Some negative correspondence relating to the proposed Nursery and Training Centre Development, due to its association with the Bute Park Access Bridge. • Shortfall in funding for the path network upgrading works required to back into the bridge development. A proposed design has been submitted for costing and Parks are liaising with the project team. Also reviewing the overall park package to accommodate shortfall. • Lack of full time Project Manager to drive the project forward. Anticipated to be in post by end Sept. • HLF funding agreement to be restructured to accommodate external fees. A revised project cost structure is being developed for HLF approval. • Impact on construction traffic of closing Park North Gate on construction traffic movements related to restoration project work packages in South of Bute Park e.g. West Lodge, Animal Wall and Blackfriars Friary.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 6 of 110 1294 EC08 ­To complete a new football stadium, and 18/01/2010 Morgan, substantially complete associated community This work is substantially completed. Tom benefits and relevant infrastructure, including car parking and park & ride

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Developing a safe, efficient and sustainable transport system

1295 EC09 ­To develop the city centre as a Sustainable 02/02/2010 Morgan, Regional Transport Hub, including improvements PROGRESS: Tom to High Street/ St Mary Street, shuttle bus pilot and improved bus services; ­Phase 1 – Works for REGENERATION & INFRASTRUCTURE PROGRAMME reopening of lower end of St.Mary Street following completion of Wales & West Utilities works. Phase ST MARY STREET / HIGH STREET: • Lower end of St Mary Street open to traffic east – west from 19th October. 2&3 ­ Subsequent pedestrianisation of St Mary Street & High Street ­ subject to funding. • Phase 1 of works to create a pedestrian friendly environment: High Street (including public realm improvements) – Design is underway for High Street Pedestrianisation. Traffic Regulation Order for High St received no objections. Implementation of scheme to commence January 2010.

• Phase 2: St Mary Street South, Golate to Wood St (including public realm improvements) – Traffic Order to be advertised in March 2010, implementation August 2010 – April 2011.

• Phase 3a: St Mary Street from Quay Street to Golate Traffic Orders to be processed – August 2010, implementation to follow on from Phase 2.

CITY CENTRE BUS BOX: • Work completed on Phase 1 works for Churchill Way. Saunders Road, crossing facility at Duke Street also complete. Bus Gate on North Road and temporary bus facilities within Central Sq / Wood St complete. Designs progressing for Churchill Way / Station Terrace bus facilities / Greyfriars Rd / Customhouse St Bus gate. Discussions are taking place with WAG on additional in-year funding.

Page 7 of 110 SHUTTLE BUS: • Free B commenced in October. Relaunch scheduled for January 2010 with new livery and improved public information

CITY BAY LINK: • First draft of Tramtrain Study received in January 2010 from Network Rail. Workshop planned with Network Rail and WAG to run through study findings and explore opportunities into extending the brief to take account of using former freight lines between Newport and Cardiff Bay/Central.

SMART CITY HUB: • Control Centre staff relocated to the new control room on 24th September 2009. • Police relocated to the new control room on 23rd November 2009 • All CCTV cameras are now capable of digital recording.

ISSUES:

ST MARY STREET / HIGH STREET: • Bus lane / bus priority works required in Westgate Street for the implementation of High St / St Mary St public realm improvements.

• Delay and increased cost if a public inquiry for St Mary Street Traffic Order still a risk – TRO so far for High St only. Mitigation includes frequent and planned communication with stakeholders, and meetings with potential objectors and adequate provision for disabled access and servicing.

• If additional funding cannot be achieved (in particular additional Transport Grant Approval) it will be necessary during the progression of the scheme to reduce the specification and potential scope of works in order to remain within the available resources.

CITY CENTRE BUS BOX: • The Council has been awarded funding from WAG of £9.8 million: £4 million for 09/10 and indicative allocation of £5.8 million for 2010/11, to implement the bus box works. There is potential for additional in-year funding from WAG, subject to progress being delivered on time and at cost.

Page 8 of 110 SHUTTLE BUS: • Patronage levels low but a proactive approach is being taken to improve public transportation information through leaflets about the service launched on 1st February. The number of Free b buses has been reduced from 3 down to 2 enabled by the start of works in High Street that has removed a loop in the previous service – minimising the layover time providing for greater efficiency. Launch of Free b bus service planned for March with Deputy First Minister following aforementioned intensive publicity period both in Cardiff and the Sub Region.

NO KEY PERFORMANCE INDICATORS SELECTED

1296 EC10 ­To develop Park & Ride/ Park & Share 01/02/2010 Morgan, schemes – supported by bus priority measures; ­To PROGRESS Tom open the Pentwyn Park & Ride facility; ­To establish an M4/A470 Park & Ride facility in PARK & RIDE conjunction with Rhondda Cynon Taff Council PHASE 1 - PENTWYN PARK & RIDE: • Construction of Phase 1 (300 spaces plus bus priority measures on Eastern Avenue & Southern Way) now completed & fully operational. Usage good, weekend use high, weekday use growing. Income ahead of projections. • Procurement of Park and Ride Bus service is complete with First Cymru being awarded the contract until April 2010 and Senator have been awarded the on-site management. • Full management / operational contract for the running of the fully completed park & ride facility currently being prepared – appointment expected May 2010.

Transport grant is being sought through Sewta RTP Regional TG Bid for funding to develop the next phase. This funding would be in addition to any funding secured through the Sustainable Travel City Project in year 2.

BUS PRIORITY: • TG being sought for selected phases of A470 bus priority bus corridor scheme through Sewta Regional Transport Grant bid.

M4/A470 PARK & RIDE: • RCT carrying out feasibility work on a range of sites in South RCT that would provide park and share opportunities. Site in Nantgarw Park previously identified as a major park and ride site is no longer available.

Page 9 of 110 ISSUES

There may be a reduction in the numbers of users post Christmas.

NO KEY PERFORMANCE INDICATORS SELECTED

1297 EC11 ­To implement the Welsh Assembly 02/02/2010 Morgan, Government’s sustainable travel city ‘pathfinder’ PROGRESS: Tom initiative to promote more sustainable modes of transport SUSTAINABLE CITY PATHFINDER: • Work to assemble a programme management board involving internal and external stakeholders has been undertaken.

CAR CLUBS: • A Preferred Provider has been identified following a successful tender process. The agreement is being finalised and work undertaken on the location of the car club vehicles. The scheme is expected to launch in Spring 2010.

CARDIFF STRATEGIC CYCLE NETWORKS: • Construction of High Street Pedestrian Friendly will commence in February. The associated TRO permits cycling access. • Aecom and Cardiff Council are developing a cycling strategy for the city centre. Sustrans is also being consulted. Strategy will be for the basis for determining access regime for cyclists in vehicle restricted areas. • Cycling schemes being implemented with funds from Council’s Capital budget are making progress. Schemes in Thornhill, North Road, Guildford Crescent, Penarth Road are on schedule for completion by end of March 2010. St Andrews Place scheme is being reviewed. £439,000 allocation is on course to be spent. • List of schemes for delivery in 2010-2011 has been identified for delivery using Council Capital Cycling Budget and Transport Grant via Sustainable Travel City and the Regional Transport Plan. • Strategic Cycle Network Development Plan to be commissioned in the spring 2010. This will define future network to be developed and a long term prioritised programme for delivery. Appointed consultants will be asked to involve Sustrans is defining strategic routes. • Bid submitted for 2010/11 Transport Grant through Sewta for Penarth Road scheme (£250k) and design / feasibility work for the Castle Moat, Windsor Place and Taff Trail / Ely Trail link (£60k total).

Page 10 of 110 ISSUES:

CARDIFF STRATEGIC CYCLE NETWORKS GENERAL ISSUES • Network development proposals within City Centre Strategy to be integrated with City-wide strategic cycle network plan. • July 2009 EBM Report on Queen Street recommended report to EBM in March 2010 on strategy for cycling access through Vehicle Restricted Areas. This timescale needs to be reviewed in light of Aecom work still ongoing. • Need to ensure that officer capacity is sufficient to deliver 2010/11 programme of cycling schemes.

NO KEY PERFORMANCE INDICATORS SELECTED

1298 EC12 ­To introduce civil parking enforcement and a 02/02/2010 Morgan, review of the provision of residents parking PROGRESS: Tom CIVIL PARKING ENFORCEMENT: ‘Approval in principle’ to Council’s application received in writing from the Assembly Government. • In December 2009, WAG confirmed in writing that Cardiff’s application had been approved in principle. WAG will now progress the application through their legislative process with a view to transferring the legal powers for parking enforcement to the Council in July 2010.

REVIEW OF RESIDENTS PARKING: • A discussion document with specific questions on aspects of a potential future policy was sent to all Council Members in December 2009. Comments on these issues are invited before the end of January. These comments will help guide the drafting of a revised policy, which will be submitted for Executive consideration in the spring.

• Draft of policy awaiting approval before sending out to Members for comment.

NO KEY PERFORMANCE INDICATORS SELECTED

1299 EC13 ­To explore the development of a free bike 28/01/2010 Morgan, sharing scheme to increase bicycle usage in the PROGRESS Tom city FREE BIKE SCHEME: • The scheme is now operational. Monitoring will be undertaken in conjunction with the scheme provider.

Page 11 of 110 ISSUES

FINANCIAL ISSUES: • The commercial risk of the scheme is being taken by the scheme provider.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Ensuring that Cardiff is a competitive & international city.

1300 EC14 ­To develop the first phase of an International 28/01/2010 Morgan, Business Park PROGRESS Tom BACKGROUND: • On the 31 October 2006 a Planning Application for the development of an International Business Park was submitted by Westgate Park (Cardiff) Limited (Macob Projects and Hodge Curzon Property Holdings in a Joint Venture partnership with the Welsh Assembly Government). The Council has undertaken considerable research on demand / need for the IBP and taken forward work on the optimum location for the IBP in a regional and Cardiff context.

PLANNING APPLICATION: • At the pre inquiry meeting on the 14th December for the determination of the planning application the Planning Inspectorate heard submissions from all parties and he agreed to hold the inquiry in abeyance until the Inspectorate had reached a conclusion on the Local Development Plan.

• The Council is to undertake an update of the demand need analysis for the IBP and feed this into the Local Development Plan inquiry.

• Following representations from Westgate Park and the Council, it has now been agreed that the LDP and IBP will be addressed by the inspector separately, with the IBP application being considered following the decision of the Inspector on the LDP. An exploratory meeting for the LDP will take place on 25th February 2010. Timescales for Inspector’s report are uncertain at present, but now unlikely to be before Spring 2011.

Page 12 of 110 NO KEY PERFORMANCE INDICATORS SELECTED

1301 EC15 ­To facilitate the establishment of “green” 28/01/2010 Morgan, technology park to promote ‘green’ business and PROGRESS Tom technology and to raise awareness and promote the use of sustainable, renewable energy in the To undertake a demand / feasibility study to assess the market for green technology region businesses: • A demand study has been undertaken to establish the case for an agreed Technology Park at a site adjacent to G24i, at Capital Business Park in Wentloog. • Representations on the Green Technology Park that have been received by the Council on the deposit LDP are now being assessed as part of the study and the next phase of the LDP process.

Work with WAG to promote site: • The demand / need for the Green Technology Park will assist in taking forward the project with WAG who are the land owners of the site next to G24i. • A meeting took place with Welsh Assembly Government officials at the end of September to discuss the concept in more detail. • The feasibility Study for the Proposed Green Technology Park at Wentloog was published in October 2009 and the conclusions will be fed into the LDP inquiry which is due to start in March / April 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1302 EC16 ­To establish a Media Capital development for 28/01/2010 Morgan, the city, that further enhances the city as a centre PROGRESS Tom for creative industries and builds on links with local production companies and universities • The Media Capital concept involves the development and delivery of an ambitious and flexible strategic vision, incorporating a development project that levers significant private sector investment to create the appropriate technological environment, shared service platform and cultural atmosphere to attract global investment and talent.

• It is understood that a tender has been issued for the infrastructure works to begin in early 2010 towards developing a media production village on the Roath Basin site as part of the Media Capital concept.

ASSISTING CREATIVE INDUSTRIES BUSINESSES THROUGH THE CAPITAL CARDIFF FUND:

Page 13 of 110 • A joint study has been undertaken with Glamorgan University to explore the options of developing an Atrium 2 development in the City Centre, following on from the success of the Atrium, Glamorgan University’s Cardiff School of Creative and Cultural Industries

• The Capital Cardiff Fund is a direct response by the Council to the economic downturn. The 750k fund will help new start and growth businesses within the Council’s target sectors, which includes Creative Industries. Five projects within the Creative industries are already being progressed as part of the Capital Cardiff Fund that will further enhance the city as a centre for creative industries.

• Planning application has now been submitted for a media village at Roath Basin.

ECCE INNOVATION (ECONOMIC CLUSTERS OF CULTURAL ENTERPRISES): • The project aims to proactively link local creative SMEs into the wider Cardiff economy to promote innovation and growth. This project is being delivered by the Council and the University of Glamorgan. • The ECCE Innovation launch and ECCE partner meeting took place in City Hall from 26- 28th October with delegates from the 7 ECCE partner cities attending. • The Council has appointed a new Creativity Account Manager to assist in advising creative industries in Cardiff.

NO KEY PERFORMANCE INDICATORS SELECTED

1303 EC17 ­Delivering the British Council ­led OPEN 20/01/2010 Morgan, Cities project on economic migration through • Local Action Group has been established and has met 3 times to date. A further meeting is Tom participation in the OPEN Cities network and by; scheduled for 12th January at which the action plan priorities will be agreed. Additional Developing a local action group and action plan to members to the Local Support Group have also been recruited - South Wales Police, Jobcentre address issues affecting economic migrants and Plus, and the Wales Strategic Migration Partnership. the city’s ‘openness' to international populations; • Two consultants have been short listed by the British Council to undertake benchmarking Developing, with partners, a set of benchmarking study on behalf of partner cities. Either Mercer or BAK Basel will collect data on all cities, as indicators to measure a city's 'openness'; Hosting well as a number of other core comparator cities to produce an OPENCities index. an international photography exhibition on case studies relating to economic migration and • The photography exhibition was held in September 2009 and led to a British Council 'openness'. competition to produce a song to accompany the project and images of OPENCities. Joseph Evans was announced as the winner of the Cardiff OPENCities Soundtrack competition at Wales Millennium Centre as part of the Swn festival (October) by Radio 1 DJ Huw Stephens.

Page 14 of 110 • The first OPENCities newsletter had been produced and circulated to key partners in the city. The newsletter outlined the activities undertaken in Cardiff over the course of 2009.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Establishing measures to support the local economy

1304 EC18 ­To establish an appropriate mechanism to 01/02/2010 Morgan, strengthen the relationship between the Council PROGRESS: Tom and the local business community The Cardiff Business Partnership hosted its first meeting at 11am on 23rd November. The Partnership has been formed as a limited company with nine directors from leading businesses in Cardiff. The Partnership is chaired by Adrian Clarke of Legal & General. The Partnership has been formed as a non- profit membership organisation. Current members include:

• Admiral Insurance • Boomerang • S. A. Brain • Hugh James • PricewaterhouseCoopers • Tesco • TATA • Media Wales • Legal & General • Principality Building Society • Freshwater

A second meeting of the Cardiff Business Partnership will be hosted on 17th December.

The 2030 Group, a subset of the Business Partnership has also been formed. Members comprise future leaders of major businesses and public sector bodies in Wales. The group is chaired by Huw E Davies the Chief Executive of Boomerang and Gerallt Jones, a Partner at Hugh James. The Cardiff 2030 group will look at the long-term issues that will influence the development of Cardiff over the next 20 years. The group will meet separately from the Cardiff Business Partnership, to which it will provide regular updates.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 15 of 110 1305 EC19 ­To develop a comprehensive response to the 01/02/2010 Morgan, economic downturn, including; ­Enhanced support PROGRESS: Tom for the city’s SME’s, through a new “Capital Cardiff “ fund ­Access to development capital funding ­ CAPITAL CARDIFF FUND: Support for Credit Unions ­Partnership working to • The Capital Cardiff Fund is a direct response by the Council to the economic downturn. assist people into employment. The 750k fund will help new start and growth businesses within the Council’s target sectors, which includes Creative Industries, Bioscience and ICT.

• The three components of the Capital Cardiff Fund – new start, existing growth businesses and development / seed capital have been approved by the Council. The seed funding element that will be run in collaboration with partners such as Finance Wales, Xenos, UK Steel Enterprise, Cardiff University / Fusion and Glamorgan University, and will look to co-invest with partners through taking an equity stake in Cardiff businesses.

• To date, the Capital Cardiff Fund has taken forward 26 projects that will lever in over £3.5m of private sector spend.

SUPPORT FOR CREDIT UNIONS: • A Marketing officer for Cardiff Credit Union has now been appointed with funding from Cardiff Council. The officer’s main role will be to promote the Credit Union and increase membership. • In quarter 3, fourteen business loan applications were approved.

PARTNERSHIP WORKING TO ASSIST PEOPLE INTO EMPLOYMENT: • Local Training & Enterprise continue to work in partnership with Job Centre Plus, Careers Wales and a wide range of specialist organisations to ensure a comprehensive service for job seekers in Cardiff. • A second bid for Future Jobs Fund monies is being prepared for submission at the end of January 2010.

ISSUES:

• Due to the success of the Capital Cardiff fund it is likely that all the finance for SME’s will be allocated in the current financial year and the Council will need to consider a way forward on this for next year.

Page 16 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of centre 3007 3000 766 828 488 TE1 users assisted into employment by LTE. ò L

Number of employers 2992 2500 786 1162 784 Job opportunities afforded by TE2 assisted with the SD2 Centre has meant recruitment that job outcome targets continue to be met and employers assisted. ò J

Strategic Aim: Strengthening Cardiff's standing as a premier visitor, sporting and cultural destination

1306 EC20 ­To develop and implement the new Tourism 28/01/2010 Morgan, Strategy, including; ­development of a live, fully PROGRESS Tom integrated destination management booking system TOURISM STRATEGY The Tourism Strategy was approved by the Executive in September. Activity in the last quarter includes:

City Centre Wayfinding Strategy – 10 Wayfinding totems, 21 finger posts plus a master sign and map have been installed in the city centre in conjunction with St David’s. All official tourist publications will use the same map format and a join licence has been negotiated so that Cardiff & Co will not incur additional costs to use the map. Further work is being undertaken to support other shopping centres.

Cruise Operators – We are now preparing visits from Silver Seas in May with their inaugural voyage of the Silver Spirit, Cardiff will be the first UK port of call and also for Residency World in August which will have a 3 day call at Anchorage.

Transport Signage – We are working with Transportation and Planning on the delivery of integrated transport information through broadcast signs and interactive kiosks.

Page 17 of 110 Visitor Research – The Cardiff Visitor Survey is at draft final stage.

DESTINATION MANAGEMENT BOOKING SYSTEM (DMS): The Destination Management System (DMS) is increasingly used in the Tourist Information Centre as more data is added and we have moved to the stage of taking over as data stewards for Visits Britain / Visit Wales and have successfully synchronised our data which now automatically feeds to the Visit Britain / Visit Wales websites. This has resulted in a much higher quality of information. The new Visit Cardiff website will be launched in the New Year, with content also provided by the DMS. Local operators will be trained in directly accessing the system in the New Year.

ISSUES

TOURIST INFORMATION CENTRE Visitor numbers to the TIC were down in this quarter when compared to the previous year, despite this the team have managed to increase income by 12.6% (Oct / Nov, Dec figures not yet available).

Page 18 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of 215059 220494 70286 78460 36474 Q3 target of 35,814, with VM 1a attendances at Cardiff 36,474 achieved. Castle ñ J

Number of 75030 76530 17178 21895 19385 Q3 target 19566, achieved VM 1b attendances at City 19385, shortfall of 181 Hall attendances. However annual target should be achievable. ó J

Total income for 1701962 1736000 570721 672983 340993 Q3 target of £334,386, result VM 2a Cardiff Castle £340,993, still awaiting catering concession for December ñ J

Total income for City 741624 756456 180519 160182 169493 Q3 target of £163,040, over VM 2b Hall target by £6453 ñ K

Customer satisfaction 84.7 85 87 88.6 89.2 VM 3a level for Cardiff Castle ó J

Customer satisfaction 91.7 85 94.9 86.4 96.4 VM 3b level for City Hall ñ J

Page 19 of 110 1307 EC21 ­To ensure that Cardiff Bay continues as a 01/02/2010 Morgan, visitor destination with the building of a new visitor PROGRESS: Tom centre, with an environmental focus ­subject to funding CARDIFF BAY VISITOR CENTRE:

• The Executive will consider shortly three potential options for this facility. All three schemes are considered suitable for the use of landfill tax credit fund use. Programme prepared for new centre to be available in 2012

ISSUES:

• Funding available from Landfill tax credit budget of £775,000. Additional funding request has been submitted to WAG to meet the additional budget required for the new facility. Response expected in January 2010.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of 752638 750000 242827 272949 120250 Although the quarterly target HA KPI 6 attendances at was not achieved, the visitor Harbour Authority PI is still on schedule to facilities. achieve the annual target. ò J

Customer satisfaction 86.1 93 91.6 90.7 89.4 The Norwegian Church toilets HA KPI 9 levels for the Harbour remain a source of Authority dissatisfaction for some visitors to this facility. The doors and the heating at the ò K Visitor Centre have failed on several occasions in this quarter contributing to the lower than target figure achieved. Proposals are being developed to significantly improve both venues in the next two years.

Page 20 of 110 1308 EC22 ­To ensure that the city’s parks contribute to 01/02/2010 Morgan, the economic, social & environmental wellbeing of PROGRESS: Tom the city through : ­ ­delivering Phase One of the Parks Partnership DELIVER PHASE ONE OF THE PARKS PARTNERSHIP PROGRAMME Programme and the preparation of phased proposals for remaining historic parks throughout See Bute Park Restoration project (Corporate Objective EC07). the City. PREPARATION OF PHASED PROPOSALS FOR REMAINING HISTORIC PARKS ­ implementation of the Parks & Green Spaces THROUGHOUT THE CITY Strategy • Work has commenced on the preparation of the restoration and management plan for Parc Cefn Onn, the second park in the Parks Partnership Programme, including information gathering and research into the history of the site. • A series of awareness raising / consultation events is being undertaken over the seven day period commencing on the 24th July 2009. • Briefing sessions have been undertaken with Executive Member and Local Ward Members.

IMPLEMENTATION OF THE PARKS & GREEN SPACES STRATEGY • The action plan emanating from the Parks and Green Spaces Strategy Document is being implemented.

ISSUES:

• The Phytophera infestation has had a major impact on the site. Dog owners have been requested to keep their dogs on leads. The Phytophera management plan has been completed and the first phase of the Rhododendron Ponticum clearance undertaken.

NO KEY PERFORMANCE INDICATORS SELECTED

1309 EC23 ­To implement the 2009/10 Events 28/01/2010 Morgan, programme, including: PROGRESS Tom ­ ­ Re­negotiating the contract for Cardiff as the host city for Wales Rally G.B 2009/10 EVENTS PROGRAMME ­ ­Successfully hosting the BBC Singer of the The 2009/10 events programme has been reviewed with over 40 events and 5 major projects World being identified: ­ ­Successfully hosting the Ashes cricket test ­ International – attracting world class events and international conferences with a view of ­ Work with the Football Association for Wales to

Page 21 of 110 attract a major European football tournament supporting the economic, sporting and cultural development of the city: • Rally of Great Britain – took pace successfully with return of the service park to Cardiff from Swansea with an estimated additional economic impact to the city of £500,000. Welsh Assembly Government funding for 2010 and 2011 has been confirmed Planning meeting with Rally, Welsh Assembly Government and the Council to take place January 2010. • Cardiff International White Water (CIWW) – work has commenced on opening plans for CIWW March 2010 • Work on other projects continues including sporting event, Great British Cheese Festival and RHS Cardiff Show. • National Armed Forces day has been confirmed for 2010,

• Cardiff Half Marathon – took place October 2009, with 8,000 participating (qtr 2 typo reported 1000 runners).

Working is ongoing with the major venue owners and land owners in the city to support and attracts major and commercial events: • Stereophonics Concert on 3rd October 2009 concert well received and sold out. • St David’s opening 22nd October – the opening of St David’s has redistributed footfall in the city and added significantly to the retail offer with growth to Mill Lane and Hayes Overall footfall in the city is up 25% and sales plus 10% - excluding John Lewis, which is hitting its predicted pre Christmas targets with its highest week to date at £1.4m. From an events perspective the sighting of major events and processions is being reconsidered in light of changes in the city

ISSUES

International Project: • World Boxing Council Conference 29th, 30 and 31st July 2010 – New project identified and to be supported by the Economic Development team. Full Council support as host city to be confirmed by March 2010 once full funding in place by event organiser. Council support limited to £50k

Page 22 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of paid 432037 400000 89953 56593 131302 Annual - The result of Qtr 3 CUL/01 attendances for (2009/10) is 131,302 which is Cultural venues. a decrease of 14,721 on the quarterly target of 146,023. Period - The Qrt 3 result for ò K 2009/10 has decreased by 10,647 against the relevant previous period (Qtr 3 2008/09 = 141,949).

1310 EC24 ­To complete phase 1 of Cardiff Museum – 28/01/2010 Morgan, The Cardiff Story ­in the Old Library building PROGRESS Tom HERITAGE LOTTERY FUND GRANT APPLICATION – CARDIFF OLD LIBRARY: The second round application made to the Heritage Lottery Fund was awarded a grant of £440,000 by the Wales Committee meeting of the 10th December. The award received substantial media coverage following the disappointing news of no tourism awards under the WAG Strategic Capital Investment Fund.

PROCUREMENT: Phase 1 tender documentation has now been signed off and will be issued to the five shortlisted companies in January 2010. With the delay in waiting for the final Heritage Lottery Fund decision it is envisaged that practical completion will now be August 2010.

ACCREDITATION: An Accreditation application was made to CyMAL and the Cardiff Story / Old Library building was subject to an assessor’s visit on the 11th December. The recommendation will be that the Cardiff Story receives full accreditation status; this decision will in turn assist with applications made to educational charities to assist with the funding of the basement City Lab.

CHARITABLE DEVELOPMENT TRUST : The Trust has received confirmation of its first private donation. A media announcement will be made on the 2nd February 2010. The third party funding ensured that the Heritage Lottery Fund decision could be made in the secure knowledge that all components of the first phase could be delivered.

PARTNERSHIPS: The successful partnership with the University of Glamorgan continues and a second post of Development Associate will be recruited in January 2010. The position will be funded by the

Page 23 of 110 European Social research Commission.

ISSUES

FINANCIAL ISSUES: A separate application of £65,000 has been made to the Capital Programme to replace the two chiller units on the roof of the Old Library. The air conditioning system to the basement area is not operating correctly and needs upgrading.

NO KEY PERFORMANCE INDICATORS SELECTED

1311 EC25 ­To build on the European City of Sport award 06/01/2010 Morgan, by maintaining a programme of high calibre UKSG Tom sporting events and hosting the UK School Games Following a comprehensive UK School Games review a full report has been produced. The Games provided valuable experience and an insight into Cardiff's existing capacity to hosting major multi-sport events. The Economic Impact Study reported a total economic impact of £2.59m across Cardiff, Newport and Swansea (£1.79 in Cardiff). 51.8% of visitors were new to Cardiff and 96% of all visitors felt Cardiff was a very good or good host city for major sports events.

350 volunteers were recruited, trained and deployed. Over 150 volunteers have been retained and will be used to support the delivery of future Sport Cardiff activities and events. Welsh Gymnastics and Welsh Hockey Union continue to deliver legacy projects in Cardiff in partnership with Sport Cardiff. Sport Cardiff Officers are in discussions with the Youth Sport Trust and Sports Council for Wales regarding additional investment in Cardiff to launch a new Young Ambassador scheme and create additional competitive opportunities for you people.

A volunteer celebration evening was hosted at the Castle by The Lord Mayor to thank and praise the commitment of all the volunteers involved in the Games.

European City of Sport

Commonwealth Games - On the Road to Delhi The Queen’s Baton Relay passed through Cardiff this week with Sport.Cardiff at the heart of the celebrations. The Baton left Buckingham Palace on 29 October and will travel through 70 Commonwealth nations before arriving in Delhi to mark the start of the games.

The Cardiff leg included a visit to 6 classes ay Ysgol Treganna who had prepared traditional

Page 24 of 110 costumes, flags and a Commonwealth Games song.

The Baton was then taken to Cardiff High for a Hockey festival (a key Commonwealth Games Sport) where Welsh International Hockey players and Delhi hopefuls Dawn Mitchell and Emma Gowman put the children through their paces and paraded the Baton through a line up with crossed sticks of the girls involved.

The Baton was then processed through the UK School Games Volunteers by Nathan Williams, U16 World Karate Champion, through the gates of Cardiff Castle before handing it over to Rhys Williams, Welsh Commonwealth athlete, the Lord Mayor and Cllr.Nigel Howells who officially welcomed the Baton to Cardiff and sent it on its journey to Delhi.

The production company and Games Council commented that the Cardiff leg had made the most impact in terms of the ethos of the Games and Queens Baton.

European City of Sport Conference

To celebrate its achievements as a European City of Sport – a title awarded by judges from the European Capitals of Sport Association (ACES) – Cardiff played host to over 180 delegates from South East Wales Local Authorities and various European countries at a “Street to Stadium” Conference last month. Speakers Matt Burge, Chairman, Cardiff Devils; Bob Norster, Chief Executive, Cardiff Blues; Peter Ridsdale, Chairman, Cardiff City FC and Paul Russell, Chairman, Glamorgan CCC highlighted the importance of Community programmes for top flight clubs and considered the Business of Sport, the development of stadiums and the impact of major events in the City.

Breakout workshops then showcased best practice in Street based sports programmes and explored the legacy benefits to events in the City and South East Wales to increase participation in Sport.

Our year as European City of Sport concluded on December 31st, we have handed over the award status to Gateshead at a flag ceremony held in Milan where they announced the award of Capital for Sport 2010 to Dublin. However, the status for Cardiff European City of Sport is a strap line that can be used ongoing.

During the visit top Milan we took the opportunity to present Cardiffs case for “Capital for Sport” at the ACES ANNUAL General Meeting. The proposal was accepted in principle on the basis that Cardiff could be considered with a population under the 500,000 but to include its metropolitan area, student population and daily commuter visits.

A formal presentation has been requested for the next ACES meeting to be held in Dublin February 2010 with a decision to go to full bid by the end of March.

Page 25 of 110 NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Modernising the city's libraries

1312 EC26 ­To build on the opening of the new Central 04/01/2010 Morgan, Library and improve the library network by: Radyr Library - progress with Health Authority unlikely. Meetings arranged to progress design Tom ­ ­Commencing the modernisation of Radyr library; for refurbishment rather than rebuild of Library.Status of 106 monies for refurbishment to be ­ ­Completing the upgrade of Cathays library; confirmed. ­ ­Exploring options for more flexible opening hours in libraries and implementation of the Cathays Library - work ongoing and on target for July 2010. consultation findings Extended opening hours - various solutions costed and report drafted.

NO KEY PERFORMANCE INDICATORS SELECTED

1313 EC27 ­To continue the roll out of an electronic 04/01/2010 Morgan, tagging system for book management across the Pilot Ongoing. No change in progress overall. Tom library network for ease of access to books and potentially increasing the number of locations where library books can be accessed

NO KEY PERFORMANCE INDICATORS SELECTED

Page 26 of 110 Environmental

Strategic Aim: Improving the quality of private and social housing across the city

1314 ENV01 ­To progress the Local Housing Strategy 21/01/2010 Berry, Kate The updated Local Housing Strategy has been published on the Council website. A methodology to update the existing Local Housing Market Assessment has been agreed. The first workshop focusing on future family housing took place in October. A second event will be taking place in February to discuss older persons housing advice options.

Page 27 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of new 90.98 90 88.79 89.86 93.12 This is very good performance, BEN19 claims processed well above target and a within 14 days of all considerable improvement on information received the last quarter. ñ J

Vacant Local 1.57 1.50 1.33 1.14 1.06 Performance in this area is HANR 01 Authority stock as being maintained with the percentage of overall number of vacant properties stock now at their lowest level for several years, and well on the ñ J way to coming in below target. There were 146 vacant properties at the quarter end against a stock level of 13,726. The percentage of 41.67 100 21.14 52.57 61.14 The result for the quarter is PSH003 HMO property low (15). This is partly due to licensing applications the Christmas period and a that have been major office move. However approved or refused license applications are ñ L against the relevant reducing despite continued annual target. effort from the team. As a result the annual target may not be met. The percentage of 5.73 6.4 2.16 4.24 5.28 The result for the quarter is PSR/004 private sector low. This is not unexpected as dwellings that had many landlords will have been vacant for more brought their properties back than 6 months at 1 to use in the better weather ò J April that were and in time for the start of the returned to new student year. However the occupation during the target for the YTD has been year through direct exceeded and the annual action by the local target should be met authority

1315 ENV02 ­To meet the new WAG standard for 21/01/2010 Berry, Kate temporary accommodation Meetings are being arranged with relevant accommodation providers in order to review and renew Service Level Agreements with accommodation providers, due to be completed at the

Page 28 of 110 end of February. A new leased scheme is now underway in partnership with Cadwyn Housing Association. Progress is due to be reviewed at the end of February.

NO KEY PERFORMANCE INDICATORS SELECTED

1316 ENV03 ­To ensure that all houses in multiple 22/12/2009 Morgan, occupation (HMO) that are subject to mandatory The National PI in this area is that we complete 175 licences within the year. To date this year Tom licensing are licensed and exploring options to 106 licences have been granted and 168 properties have been improved through licensing expand the licensing scheme to include more conditions. We are currently finding it difficult to encourage further applications, this will make properties in the city it difficult to achieve the target despite being on course at the present time. The likely end of year position is 150. The Consultation exercise relating to additional licensing ended on 15th Dec, analysis is ongoing. Subject to consultation being positive a report will be submitted to the Executive in for consideration in March 2010.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 41.67 100 21.14 52.57 61.14 The result for the quarter is PSH003 HMO property low (15). This is partly due to licensing applications the Christmas period and a that have been major office move. However approved or refused license applications are ñ L against the relevant reducing despite continued annual target. effort from the team. As a result the annual target may not be met.

1317 ENV04 ­To ensure all council housing substantially 21/01/2010 Berry, Kate meets the Welsh Housing Quality Standard The installation of a door entry security system for blocks of flats was completed in December 2009. Work is ongoing to develop a Performance Indicator which shows the percentage of properties that are WHQS compliant. The Annual Business Plan was submitted to WAG on 21st December 09.

Page 29 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 94.3 100 26.85 55.23 79.96 79.96% CMS012 Planned Gas Servicing carried out at the end of the period ñ J

The % of Council 26.34 36 28.79 31.95 35.78 Installations are weighted to CT3 Stock which complies last quarter of the financial with the Welsh year. We still anticipate Housing Quality exceeding the end of year Standard (WHQS) - target. Number of council ñ J kitchens dwellings adjusted to match only WHQS eligible dwellings. A total of 4,911 kitchens have achieved WHQS.

Strategic Aim: Improve the access to appropriate housing to meet identified housing need

1318 ENV05 ­To maximise the opportunities for 21/01/2010 Berry, Kate affordable housing development in the city and The Deposit Local Development Plan (LDP) was formally submitted to WAG and the Planning region including; ­agree & adopt the LDP which will Inspectorate on 30-11-2009, an examination in public will follow. Also the Council is consulting support supplementary planning guidance to the public on proposed Focussed Changes to the LDP (for 6 weeks to 21-01-2010). Related to increase provision of affordable housing in private this, Housing Strategy are considering publication of an ‘Affordable Housing Delivery developments; ­rolling out of 'Purchase to Let' Statement’ which could speed up implementation of any changes to existing affordable housing policies. scheme by Registered Social Landlords

Work is on going regarding the background to the Cardiff Partnering Scheme 2. Potential sites are being identified and the Housing Development Team are obtaining valuation advice in order to develop a more detailed business plan. The partnering scheme is likely to form a part of the new BEP and a team will be established to undertake the discussions through competitive dialogue and to ensure that the requirements of our current RSL partners are fully represented at all stages. Reporting on progress for this aspect will be as a part of the built environment partnership. 19 units have now been acquired by Cadwyn Housing Association and Taff Housing Association through the Purchase to Let Scheme. It is anticipated that the final unit will be purchased by the end of March 2010.

Page 30 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Combined number of 374 195 73 97 118 Our annual target of 195 has STR001 new affordable rented now been exceeded. housing units and Additional units are likely to new assisted home complete by the end of the ownership units financial year. ñ J completed during the year

Strategic Aim: Ensuring coordinated services to all homeless and vulnerable persons

1319 ENV06 ­To implement a new co­ordinated advice 21/01/2010 Berry, Kate service for vulnerable people in the city centre Service Level Agreements are in the process of being signed by partner agencies. Staff have been recruited for the service and will be in post within the next few months. A new monitoring system is now in place and staff have been appointed to develop monitoring mechanisms to allow effective service delivery.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 66.25 65 78.67 88.65 78.96 Of the 366 homeless HHA/008 homeless presentations decided during (b) presentations decided the quarter, 289 were decided within 33 working within 33 working days. days ò J

1320 ENV07 ­To develop the single assessment centre – 21/01/2010 Berry, Kate a ‘one stop shop’ for homeless families and Planning consent has been approved for decant arrangements. Lease costs are currently being individuals and ­to establish a new hostel to negotiated. replace Tresilian House. Start on site has been delayed until August 2010 as the scheme now has to go through the Official Journal of the European Union tendering process.

Page 31 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 177.93 200 196.5 161.31 194.39 HHA/015 of days that all (b) homeless households spent in other forms of temporary ò J accommodation

Strategic Aim: Regenerating local neighbourhoods and reducing crime and anti social behaviour

1321 ENV08 To mainstream a model of neighbourhood 20/01/2010 Berry, Kate management with statutory and voluntary partners South Wales Police have now appointed a Safer Capital partnership analyst. WAG consulted on and are in support of creating a national framework for data sharing throughout Wales. A definitive response will be given before April 2010.

The Neighbourhoods Crime and Justice Co-ordinator attended a scrutiny meeting in November and updated regarding Neighbourhood Management. Paperwork has been standardised for each of the teams along with standardised agenda items and dates set for 2010.

A multi-partnerships event was held in November where the final framework was agreed for population outcomes and objectives for a Results-Based Accountability (RBA) approach to performance managing all partnership activity (including Transforming Neighbourhoods). All partners are now developing a draft framework of performance measures to complement the agreed population outcomes, and creating an RBA dashboard which is being populated with available data, ready for use by the six neighbourhood teams. The council's Strategy and Partnerships Operational Manager is preparing a report on RBA for EBM.

NO KEY PERFORMANCE INDICATORS SELECTED

1322 ENV09 To employ six extra neighbourhood 27/01/2010 Berry, Kate wardens Six Neighbourhood Wardens commenced work with the Council 28th September.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 32 of 110 1323 ENV10 To ensure that the Council has relevant 20/01/2010 Berry, Kate baseline data to effectively monitor public It has been agreed to participate in the South Wales Police pilot programme to use Fynnon to perception and fear of crime measure performance and progress. Baseline data for the public confidence, fear of crime and neighbourhood satisfaction perception questions was gathered using the November 2009 Ask Cardiff survey. The report on findings is awaited. The report, together with any available comparison to previous data, will then be included in the Results Based Accountability-based performance framework. Individual neighbourhood management action plans will be developed during the final quarter, with appropriate Performance Indicators to be agreed with Neighbourhood Management teams.

NO KEY PERFORMANCE INDICATORS SELECTED

1324 ENV11 ­To work with South Wales Police to ensure 15/01/2010 Berry, Kate the success of the new operational arrangements We continue to work closely with South Wales Police in the operation of the 101 service for the “101” contact centre

NO KEY PERFORMANCE INDICATORS SELECTED

1325 ENV12 ­Expand the activities of the Illegal Money 27/01/2010 Morgan, Lending Unit The Illegal Money Lending Unit funded through the Department for Business and Innovation Tom Studies (BIS) became operational in 2007 and is operated by Cardiff Council with the intention of challenging illegal money lenders across Wales. To achieve this goal each local authority in Wales must discharge their enforcement of the Consumer Credit Act Part III to Cardiff Council. The Unit is now appropriately authorised to act on behalf of Welsh consumers and the objective has now been achieved.

NO KEY PERFORMANCE INDICATORS SELECTED

1326 ENV13 ­To implement the Neighbourhood 27/01/2010 Morgan, Improvement Programme through neighbourhood Environmental improvements schemes completed at Plasmawr Road, Somerset Street, System Tom renewal schemes, community investment projects, Street and Caerau Lane. Schemes in progress at Delta Street, Graham Walk, Splott Road, local and district centre improvements and action Wern Coch, Maindy, Beechley Drive and Clifton Street. 15 projects completed under the plans for neighbourhood priority areas Community Buildings Grant Scheme

Page 33 of 110 NO KEY PERFORMANCE INDICATORS SELECTED

1327 ENV14 ­To roll out Communities First in 21/01/2010 Berry, Kate Adamsdown, Riverside, Trowbridge, St Mellons, Targets are being met and a quarterly report was submitted to the Welsh Assembly Rumney, Fairwater, Plasnewydd, Llanrumney & Government in December. South Grangetown Bids have been submitted for Fairwater, Trowbridge and St Mellons to have a full dedicated team of staff, to be hosted by Cardiff Council. Llanrumney is to have a full dedicated team of staff, to be hosted by Llanrumney Forum. Voluntary Action Cardiff have submitted their proposals to WAG for teams in Plasnewydd, Grangetown & Rumney and have been invited to submit a bid to reflect their proposals.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of projects 96 50 28 26 16 A number of projects have CF006 developed in been developed in partnership partnership between with Key Service Providers in the community and this quarter including key service providers. Vanguard Project - community ò J mental health outreach & support programme, Welsh language provision, Empowering Children Project and Police community interaction project.

Strategic Aim: Reducing our reliance on landfill

1328 ENV15 ­To continue to deliver the Municipal Waste 15/01/2010 Morgan, Strategy, including: The first and second phases of community consultation on the wheeled bin scheme extension Tom ­ ­Extending the wheeled bin scheme, in are complete and 7,500 households received wheeled bins under stage one of the expansion consultation with communities; plan. Second phase to Canton will be programmed in the new year. ­ ­Completing and commencing the operation of a in­vessel composter facility at Lamby Way As tender returns for in-vessel composting facility exceed the available funding, a decision is to be made on additional budget provision and award of contract. Interim waste treatment ­ ­Securing a site for a household waste recycling processing arrangements are in place and further external waste treatment provision is to be centre in the north of the city procured whilst award and construction works are completed.

Page 34 of 110 ­ Considering proposals for the roll out of weekly recycling schemes, in consultation with A new potential site for the northern HWRC has been identified at Ty Glas Industrial Estate - communities lease, available funding and development options are being considered. ­ Continuing education/awareness initiatives to City wide consultation on roll out of weekly recycling schemes has been completed and results improve recycling times will be published in the next Capital Times. A further focus group is also now being planned for early 2010.

Data modelling and best practice review of recycling awareness to improve recycling rates is continuing.

Page 35 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Total carbon emission 62233 15901.3 16099.52 14644.76 WM/KPI equivalent [CO2 001 equivalent in T/Y] from municipal waste ñ J

The percentage of 21.28 15 20.39 20.91 22.96 Combined Cardiff Council WMT/001 municipal waste target for WMT/001(i)&(ii) = 40% (i) reused and/or recycled. ñ J

The percentage of 13.76 15 18.06 20.14 14.58 Q3 - Environmental conditions WMT/001 municipal waste have had a marked impact on (ii) composted or treated amount of green waste biologically in another produced. Combined Council way. target for WMT/001(i)&(ii) = 40% ò L

The percentage of 57.66 65 51.76 50.57 55.87 WMT/002 bio-degradable municipal waste sent to landfill. ò J

The percentage of 65.46 60 59.87 59.94 63.12 WMT/004 municipal wastes sent to landfill ò L

The percentage of 35.19 50 36.1 39.38 37.75 WMT/007 municipal waste received at all household waste amenity sites that is ò L reused, recycled or composted

Page 36 of 110 1329 ENV16 ­Progressing Prosiect Gwyrdd and 15/01/2010 Morgan, establishing alternative treatment for residual OJEU procurement notice placed 24.11.09, Pre qualification question submissions to be Tom waste, including commencing the procurement returned 22.1.10. process for a preferred partner (subject to approved funding from WAG)

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 21.28 15 20.39 20.91 22.96 Combined Cardiff Council WMT/001 municipal waste target for WMT/001(i)&(ii) = 40% (i) reused and/or recycled. ñ J

The percentage of 13.76 15 18.06 20.14 14.58 Q3 - Environmental conditions WMT/001 municipal waste have had a marked impact on (ii) composted or treated amount of green waste biologically in another produced. Combined Council way. target for WMT/001(i)&(ii) = 40% ò L

The percentage of 65.46 60 59.87 59.94 63.12 WMT/004 municipal wastes sent to landfill ò L

Strategic Aim: Creating a cleaner city

1330 ENV17 ­To implement improved enforcement action 15/01/2010 Morgan, arrangements including the introduction of 2 Two Enforcement Officers were appointed in July to address accumulated refuse in house Tom enforcement officers to address issues of frontages focussing initially in central wards. Initial work has resulted in over 1000 enforcement accumulated refuse in house frontages actions being implemented by early December.

A strategy has been developed which will provide a process and procedure for tackling the

Page 37 of 110 issue of dog fouling. The number of incidents will be recorded on a ward by ward basis to identify need based on the number of complaints received. Resources will be concentrated in areas based on need. Specific signage has been developed in order to highlight various environmental crime issues including dog fouling. Engagement with relevant community groups has commenced as part of an education campaign. Over 30 incidents have been investigated by early December.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 86.93 90 91.18 88.64 87.97 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ò K cleanliness

The percentage of 89.44 90 88.79 88.47 93.73 STS/006 reported fly tipping incidents cleared within 5 working days ñ J

1331 ENV18 ­To progress the development of air quality 27/01/2010 Morgan, action plans as appropriate Action Plan for St Mary Street completed and to go for approval to Public Protection Committee Tom in February 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1332 ENV19 ­To adopt the Environmental Quality 15/01/2010 Morgan, Strategy A draft Local Environmental Quality Strategy (LEQ) has been prepared and will be finalised in Tom conjunction with the Waste Strategy. The Waste Strategy is planned for completion and approval by September 2010.

Page 38 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 86.93 90 91.18 88.64 87.97 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ò K cleanliness

1333 ENV20 ­To realign cleansing services to increase 15/01/2010 Morgan, the effectiveness & efficiency of the service A review of the organisation and deployment of the street cleansing resources is progressing Tom as part of the overall DSU review.

Page 39 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Removal of non 85 93 93 90 SC/KPI offensive graffiti within 01(a) 5 working days ò J

Removal of offensive 85 71 79 85 Accessibility to some locations SC/KPI graffiti within 1 of offensive graffiti has proved 01(b) working day problematic on occasions and this has impacted adversely on result. ñ K

The percentage of 86.93 90 91.18 88.64 87.97 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ò K cleanliness

The percentage of 89.44 90 88.79 88.47 93.73 STS/006 reported fly tipping incidents cleared within 5 working days ñ J

1334 ENV21 ­To achieve improved standards of 15/01/2010 Morgan, cleanliness for the city centre Following a review of city centre cleansing arrangements, appointments to new weekend posts Tom are in progress. New cleansing equipment has been received including Pedestrian Controlled Vehicles which provide increased capacity.

City Centre enforcement activities continue to be focussed on areas most affected by bins being stored on the highway, fast food and smoking related litter.

Page 40 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Removal of non 85 93 93 90 SC/KPI offensive graffiti within 01(a) 5 working days ò J

Removal of offensive 85 71 79 85 Accessibility to some locations SC/KPI graffiti within 1 of offensive graffiti has proved 01(b) working day problematic on occasions and this has impacted adversely on result. ñ K

The percentage of 86.93 90 91.18 88.64 87.97 STS/005 highways and relevant (b) land inspected of a high or acceptable standard of ò K cleanliness

The percentage of 89.44 90 88.79 88.47 93.73 STS/006 reported fly tipping incidents cleared within 5 working days ñ J

1335 ENV22 ­To implement improved waste minimisation 15/01/2010 Morgan, programmes and schemes to reduce consumer Waste minimisation programmes will be incorporated into the new Waste Strategy. The Waste Tom packaging Strategy will be consulted on during the year and finalised by September 2010.

Page 41 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 65.46 60 59.87 59.94 63.12 WMT/004 municipal wastes sent to landfill ò L

1336 ENV23 ­To work in partnership to increasing the 15/01/2010 Morgan, number of public toilet facilities, in the city centre, Over 100 businesses were contacted as part of the WAG Community Toilets Scheme. Tom including the refurbishment of the Hayes facilities Unfortunately, only one business has signed up to the scheme and a small number of others have shown interest.

The Hayes facility restoration works are complete.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Progressing the development of Cardiff as a sustainable city

1337 ENV24 ­To agree and adopt the Local Development 27/01/2010 Morgan, Plan (LDP) Deposit LDP together with supporting submission documents submitted to the Assembly and Tom Planning Inspectorate for examination at the end of November 2009. Six week consultation on Focussed Changes to the Deposit LDP closes 21 January 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1338 ENV25 ­To agree & implement the Sustainable 27/01/2010 Morgan, Development Action Programme 2009­12, SDAP coordination and support to service areas ongoing. Review of sustainability appraisals Tom including; ­an initiative on advice to families for current Service Area business plans undertaken and feedback offered to service areas. regarding carbon reduction ­Progress one or more New sustainabiility appraisal methodology developed for 2011 business plans and of the Council’s service areas/buildings to Level 3 dissemination to service areas underway. Draft Carbon Lite Cardiff Action Plan in development of the Green Dragon scheme with partners for adoption spring 2010. Fair trade event held November 2009 at Cardiff Museum in partnership with Fair Trade Wales. Working with Wales Co-operative Centre on developing a Fair Trade Tourism business pack. Preparing series of events for Fairtrade

Page 42 of 110 Fortnight 2010. Holding workshop session at Healthy Cities event January 2010. Two editions of Sustainable Advantage e-newsletter developed for the principle of 'living within environmental limits'.

Various training events held and planned to cover corporate sustainable development, Green Tream induction, climate change and Governor training. CSEN AGM held November, and ESDGC INSET day held December 2009. Planning for Fete of the Earth 2010 underway. Green Dragon audit planned for April 2010. Green Team training developed to be held January 2010. Level 3 pilot group monitoring enviornmental indicators for Environmental Report.

NO KEY PERFORMANCE INDICATORS SELECTED

1339 ENV26 ­To progress the Carbon­lite city agenda in 27/01/2010 Morgan, conjunction with other partner organisations and Carbon Lite Working Group meeting regularly. Vision Forum Carbon Lite Reps workshop Tom adoption of a medium term Climate Change Action planned for January to focus on a carbon reduction strategy for the city and further work on a Plan for Cardiff generic engagement strategy. Recruiting high energy user businesses from across the city to join the group and work with Vision Forum partners. Changing Climate, Changing Places project at the stage of risk assessing the impacts identified by BACLIAT. Key risk will then be incorporated into the Corporate Risk Register. Draft Carbon Lite Cardiff Action Plan in development with partners for adoption spring 2010. Cardiff Council signed the 10:10 campaign. Climate change training events for staff developed for February and March 2010. Appointment of Community Climate Change Pathfinder post likely to be spring 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1340 ENV27 – To increase the provision of allotments in 05/01/2010 Morgan, the city by: ­promotion of the new policy in the LDP The Welsh Assembly Government have now appointed an inspector to conduct an Independent Tom to secure financial contributions from developers Examination into the soundness of the Plan starting on 16th March 2010. The formal adoption towards provision of allotment space & ­ of the plan is not expected until towards the end of the year. refurbishing and improving existing allotments

Page 43 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of 83.47 84 85.53 85.37 85.13 Annual - The result for Qtr 3 is CORKPI available allotment 85.13% which demonstrates 5 land cultivated. an increase of 1.13% on (Monthly) (Monthly) target. Period - The result for Qtr 3 ñ J has increased by 1.96% (83.79%) against the relevant previous period. Allotments are viewed as a positive lifestyle choice. Demand continues to increase. Interest in reducing food miles, reducing carbon foot print and educating children is encouraging more families to take on allotments and grow their own food.

Strategic Aim: Enhancing & protecting the built and natural environment

1341 ENV28 ­To review the City Centre Strategy 27/01/2010 Morgan, Revised timetable and programme to enable the launch of the new CCS to be consistent with, Tom and complementary to the emerging City Vision to 2030.

NO KEY PERFORMANCE INDICATORS SELECTED

1342 ENV29 ­To adopt a ‘Public Realm’ manual for city 27/01/2010 Morgan, centre The Manual is now being used across service areas. Monitoring is being undertaken to assess Tom how the document is being implemented.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 44 of 110 1343 ENV30 ­To implement the Countryside Strategy, 27/01/2010 Morgan, River Valleys Action Plan and Local Biodiversity The Taff and Ely River Corridor Actions Plans have been updated and the steering group Tom action plan meetings were held in December where there was updates on projects from partners. CCW funding under the Countryside On your Doorstep programme 2009/10 has been fully allocated. The majority of projects under the 2009/10 CCW programme for the River Corridor Action Plans and Local Biodiversity Action Plan have been commenced. The Biodiversity Bulletin was published in November.

NO KEY PERFORMANCE INDICATORS SELECTED

1344 ENV31 ­To approve and implement a series of 27/01/2010 Morgan, design guidance to improve the quality of new Support provided to Development Control with interpretation and implementation of new WAG Tom development planning policy on design and sustainable design. Still awaiting final draft of WAG TAN22 (early 1010) prior to scoping further climate responsive design SPG. Internal scoping consultation with DC and SP undertaken on draft Infill Development and Shopfront Design Guidance SPGs.

NO KEY PERFORMANCE INDICATORS SELECTED

1345 ENV32 ­To establish a programme for the 27/01/2010 Morgan, implementation of the findings from the Work to repair the Melingriffith Water Wheel now underway following grant of bat licence. All Tom Conservation Areas appraisals CA appraisals now published and available at libraries, City Hall and on the web. The CA appraisal programme commended in the RTPI Wales Awards November 2009. A leaflet for the revised and renamed Tredegarville Conservation Area published.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Maintaining the city's highway infrastructure

1346 ENV33 ­To review the scheme prioritisation 15/01/2010 Morgan, process and criteria Final Scheme prioritisation process report has been drafted and is to be signed off as an Tom Officer decision report.

Page 45 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of streets 83.81 93.50 87.99 86.27 90.21 HPHO11 inspected to programme ñ K

Percentage of 93.86 100 100 100 Results will be available week HPHO5 d dangerous damage to commencing 08/02/10 pavements repaired within 24 hours

Percentage of 93.78 100 98.02 97.73 Results will be available week HPHO5b dangerous damage to commencing 08/02/10 roads repaired within 24 hours.

1347 ENV34 ­To establish a strategic partner to deliver 01/02/2010 Morgan, highway operations, focusing on improving Business case to attract private sector funding into an ‘Invest to Save’ project in Street lighting Tom investment high risk areas such as street lighting is under development.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of street 0.87 1.5 0.59 0.64 0.87 HP19 lamps not working as planned ò J

Page 46 of 110 Social

Strategic Aim: To secure for children & young people their entitlement to learning through improving access to and engagement with education, employment or training

1348 SO01 ­To improve the range, quality and 18/01/2010 Bhardwaja, accessibility of learning opportunities for all The work of the local partnerships as described in Q2 continues. All partnerships have now Neelam learners by: ­implementing the learning and skills utilised the Careers Wales On-line facility to run a Free Choice Options survey of Year 9 measure so that greater choice is available within students. This will be used to inform in-school and partnership planning this term. the 14­19 Learning Pathways In parallel with this, discussions have been held with headteachers with respect to the distribution of the Options Menu budget to partnerships to support the planned collaborative provision put on by each partnership. Decisions on this will be reached this month thus identifying the size of the budget and numbers of places allocated to each partnership.

NO KEY PERFORMANCE INDICATORS SELECTED

1349 SO02 – To improve behaviour of pupils in schools 18/01/2010 Bhardwaja, which will include; ­developing a model of good Anti Bullying Week 2009 was successfully held, with schools across the city participating in Neelam practice to focus on bullying prevention and events and the CAB primary and secondary competition. The first Inspire Awards ceremony intervention strategies supported through a was held to award children and adults who are making a difference to the lives of others, and training programme was deemed a big success. The Cardiff Stop Bullying Award scheme successfully awarded 11 schools in November 2009, at an increase of 2 schools from the 2008 awards. E-safety guidance and a Key Stage 1-2 and 3-4 Good Practice guidance document and self audit toolkit are ready for distribution to schools. R Time (primary) and Negotiate (Secondary) is a whole-school programme promoting positive relationships between peers and supporting SEAL. An additional school has been trained and will be piloting the R Time approach and planning for a conference has been initiated, to be held in Cardiff in Spring/Summer 2010. A secondary school is piloting the Negotiate programme. Pilot programmes have been initiated to support girls aged 14-16 who are school non-attenders due to alleged bullying. A creative drama support group commenced in November 09 for 6 girls, in partnership with Valley & Vale Community Arts. The programme will run until February 2010. An additional drama group has been initiated in partnership with the Llanrumney Youth Inclusion Support Panel and the Welsh College of Music and Drama, for 15 girls aged 14-16.

Funding for the Casework Officer post has been extended until April 2010; the Caseworker currently has a caseload of 30+ referrals for primary and secondary school pupils. Additional

Page 47 of 110 weekend groups involving outdoor pursuit activities to raise confidence and self-esteem as a follow-up to casework intervention are to be piloted in Spring 2010. Planning for the groups is underway.

NO KEY PERFORMANCE INDICATORS SELECTED

1350 SO03 ­To create guidance that will outline a 18/01/2010 Bhardwaja, systematic approach to the development of The Street Based (Detached) Youth Team Operating Policy introduced on 1st September 2009 Neelam Community Focused Schools, specifically to: ­ has been well received by delivery personnel. Increase the provision of detached youth workers Current levels of street based provision continued to be maintained. Specific programmes have and extending the opening times of youth centres provided additional learning opportunities for young people as well as assisting in reducing levels of anti social behaviour. Programmes include: • Operation Bang – a number of varied activity programmes offered across the county to young people during the schools’ half-term holiday period aimed at diverting young people away from anti social behaviour. The programme resulted in a 31% reduction in reported youth related anti-social behaviour incidents. • Continuation of the Mill Road Project during the schools’ half-term holiday period. The project extended to a one day programme at Trelai Youth Centre. • In partnership with Careers Wales the introduction of a Learning Coach pilot programme for young people NEET operating in Pentwyn/Llanedeyrn, Splott/Ely, Llanrumney. • The development of a community cohesion programme within Grangetown that involves young people in a range of informal learning opportunities. Young people who congregate at Channel View Leisure Centre, Holmesdale Road and Clare Gardens have been targeted for this provision. • Additional provision in the vicinity of Pen-y-lan Road targeted at specific young people. • Further development of the Substance Misuse Awareness Programme resulting from securing a £6K grant from the local health board. Specific equipment and information leaflets have been purchased.

Extending the opening times of youth centres at times other than during schools’ summer holiday periods remains on hold until additional funding within the core budget becomes available.

NO KEY PERFORMANCE INDICATORS SELECTED

1351 SO04 ­To improve school attendance in secondary 29/01/2010 Bhardwaja, schools which will include: ­Developing and Three meetings of the Task and Finish Group have now been held. The group has agreed a Neelam strengthening the “Missing Education Missing Out” framework for improving attendance, developed a toolkit of interventions that schools could use (MEMO) strategy to continue to improve attendance and agreed a draft of expectations for schools and the EWS at Steps 172 of the intervention

Page 48 of 110 in Cardiff’s schools, in partnership with all framework. stakeholders

NO KEY PERFORMANCE INDICATORS SELECTED

1352 SO05 ­To increase the number of 16­­19 year olds 18/01/2010 Bhardwaja, progressing into and sustaining placements in During Q3 the Strategic Outline Plan (SOP) referred to in Q2 has been worked up to the next Neelam further education, training or employment by: ­ stage of development as a Strategic Outline Case (SOC). This contains greater detail, a range Drafting an outline plan for the 14­ ­ 19 of target indicators and a more detailed business and investment case than the SOP. The transformation agenda that will aim to establish a principles described in Q2 remain the same. common entitlement post­­16 across the city with There has been considerable debate over the form of governance that should exist for the local partnerships and final agreement on this will be achieved in Q4. integrated timetable structures. The Welsh Assembly Government has provided £20,000 to fund a consultant to prepare and write the SOC for Cardiff. A contract with WAG has been agreed and signed and a consultant has been engaged. Several drafts of the SOC have already been written and it is due to be submitted to WAG around the 15th of January.

NO KEY PERFORMANCE INDICATORS SELECTED

1353 SO06 ­To improve levels of engagement in learning 29/01/2010 Bhardwaja, of children and young people who are Looked * Pupil level attendance data collected automatically from majority of schools on a weekly basis Neelam After, from ethnic minorities, have special * Suite of management information reports agreed and developed covering: school educational needs or are in the youth justice performance; gender, ethnicity, year group breakdowns; LAC and travellers performance system by: ­Developing more robust analyses of * Investigations underway to identify solution to facilitate collection of data for pupils attending attendance data covering: the performance of other provisions and sharing of data between providers e.g. WBL individual schools, cohorts, particular groups, including vulnerable groups, and individuals, to target resources in schools and communities to support good attendance.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: To develop the learning experiences of children and young people to improve outcomes, success and transition to adult life

Page 49 of 110 1354 SO07 ­To enhance the packages of support for 18/01/2010 Bhardwaja, children and young people in order that they Significant and successful work continues to take place linked to supporting the transition of Neelam achieve successful transitions and outcome at all pupils from the Foundation Phase through to KS2. A training programme involving visits to stages by: ­Continuing to provide guidance on schools demonstrating effective and innovative practice in the implementation of Curriculum effective transition action planning, monitoring the 2008 linked to the outcomes of a curriculum innovation project is proving extremely successful. impact of transition action plans, identifying and Drop in sessions for senior leaders with responsibility for the KS2 curriculum have also been made available. Overall, course evaluations indicate a positive response to the above with disseminating effective practice. evidence of effective practice spreading across County schools.

Work is now progressing well on developing an electronic primary skills portfolio. This tool is aimed at enabling schools to monitor the development of pupils’ skills from the end of the Foundation Phase up to the point of transition at KS2/3. Schools piloting this work are providing extremely positive responses about the way their pupils are engaging with this particular electronic system.

Dissemination of the effective practice identified as a result of the evaluation exercise undertaken in September 2009 is taking the form of:

• a publication during the Summer term 2010 that will provide specific case studies of effective practice in line with the advice and guidance provided by Estyn ; and • presentations by identified cluster co-ordinators during designated KS2/3 forum meetings during the Spring and Summer terms 2010.

Specific targeted support continues to be provided to a small number of cluster groups. This support takes the form of:

• providing specific advice and guidance to individual KS2/3 cluster co-ordinators; and • working alongside cluster steering groups in reviewing the current direction of their transition work and identifying possible next steps.

This type of support is resulting in much improved cluster group transition action plans agreed by all interested parties.

NO KEY PERFORMANCE INDICATORS SELECTED

1355 SO08 ­To raise standards of achievement for all 18/01/2010 Bhardwaja, learners and especially at Key Stages 3 & 4, so that At KS3, this year’s results were the best to date in Cardiff placing the Authority above the Neelam they are able to make progress against national, Wales average for all core subjects and improving the position of Cardiff in relation to the local and their own targets by: ­Further developing outcomes in other authorities. Progress is being made with a KS3 tracking system integrated

Page 50 of 110 the secondary strategy including rolling out into SIMS, at present this is being trialled in a High School. training to all schools; development and analysis of At KS4 the percentage achieving 5 grades A*-C increased to 55%, whilst the newer measure, data as part of self­evaluation; Developing, the Level 2 threshold, reflecting the broader range of courses now available in Cardiff rose to implementing and evaluating intervention and 59%. At A level the percentage of subject entries achieving an E or above rose slightly to remain above the Wales average. Over four out of five grades awarded to Cardiff’s students support strategies for particular groups at KS3 and were grades A, B or C KS4; and supporting networking between schools Schools have been provided with training to make more effective use of the new Fischer Family to share effective practice. Trust data and many schools now use the organisation’s flexible web based facility. Further developments have taken place with the analysis of subject data at KS4 with Keith Hedger, and a 3 year trend analysis has been made available to schools for the first time this term. The data task group has met on several occasions and good progress is being made in taking forward work to develop school profiles. The middle leaders course continues to attract around 50 participants to each cohort and the senior leadership for the 21st century course was fully subscribed for cohort 3. A comprehensive training programme continues to be provided to support schools in meeting the requirements of the review of the National Curriculum. A pedagogy initiative has been rolled out to all schools in support of the National Curriculum developments and the Secondary Learning Forum has been redirected to address issues related to reducing in-school variation. Significant work continues to be done concerning curricular planning in partnership with secondary schools. This has included work to plan further collaboration so that schools now meet the requirements of the Learning and Skills Measure from September 2010. Work has continued to refine the procedures for identifying the support needs of all schools and placing them in one of five groups. This is promoting a clearer view of the current position of all schools and the provision of earlier intervention. Work has also taken place to identify particular subject departments that are in need of additional support and monitoring.

NO KEY PERFORMANCE INDICATORS SELECTED

1356 SO09 ­To significantly reduce the differential in 20/01/2010 Bhardwaja, achievement between groups of learners by: ­ Significant work has been undertaken in relation to the Language, Literacy and Communication Neelam Agreeing with all schools the data to form the basis Strategy to ensure that there is agreement between schools and the Council on how progress of analyses of the performance of pupils with in literacy will be tracked. The Strategy has developed pilot projects to support the improvement additional learning needs and build consideration of functional literacy for identified groups of learners ensuring there is a graduated response, of this data that enables those with the greatest need to have access to increasing levels of support. Work is being done with Special Schools to look at outcome measures for learners with a range of SEN. Cardiff is working with the Welsh Assembly Government on pilot projects to help develop a national framework for measuring ‘value added’ on work with learners with a range of special, and additional, needs. Ongoing joint sessions take place to ensure that all staff within the Achievement section focus

Page 51 of 110 on improving outcomes for learners with additional learning needs.

NO KEY PERFORMANCE INDICATORS SELECTED

1357 SO10 ­To achieve an approach to partnership 03/02/2010 Bhardwaja, working which achieves excellence in planning, The Maintained Schools Partnership Agreement draft was issued to schools and governing Neelam delivering and monitoring services so as to bodies in June 2009 for consultation. Some 25 replies were received and some amendments improve outcomes, success and transitions for made. The final version of the document was approved by the Executive and scrutinised by the children and young people by: ­Developing and CYP Scrutiny Committee in October 2009. The final document was sent to governing bodies for implementing the Maintained School Partnership discussion and signature with a final return date of February 2010. The document has been widely supported by schools and has now in one place a clear exposition of the relative Agreement as a key mechanism for being explicit responsibilities of the Authority and schools in key areas of work as required by statute. about how the Council and schools will take forward work on the key priorities in partnership.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: To implement the school organisation planning proposals and investment programme so as to improve the quality of learning and the learning environment (school buildings) and to reduce surplus places

1358 SO11 – To implement approved reorganisation 18/01/2010 Bhardwaja, proposals, including; ­a new build Ty Gwyn Special The Ty Gwyn Special School build is progressing well with the main structure almost complete. Neelam School on the “Western Learning Campus”; ­The Both the School and the Respite Centre will be complete for summer 2010 with occupation for amalgamation of infant and junior schools agreed September 2010. The project has just achieved demonstration status through “Constructing to­­date; The extension of Integrated Children’s Excellence Wales” and so the project is now an exemplar project for Wales. Facilities across other areas of the city. The six primary school amalgamations at Danescourt Primary, Hywel Dda Primary, Hawthorn Primary, Rumney Primary, Severn Primary and Windsor Clive Primary are also progressing well. Hawthorn Primary works have been completed and a number of visits have been made to the school to see the excellent work there. The extensions at Severn Primary, and Windsor Clive Primary have also completed, with some refurbishments still underway. Works at Hywel Dda and Danescourt are well underway with anticipated completion dates of February 2010, and July 2010, respectively. Rumney Primary tenders have been returned and the contract is due to be awarded with an anticipated start date of February 2010 and completion for October 2010. This project will see the completion of all six fast track amalgamation schemes.

The four Integrated Children’s facilities projects are being progressed with works already

Page 52 of 110 underway at Greenway. Adamsdown plans are due to go out to tender in early 2010. Discussions regarding Oakfield are ongoing with initial meetings regarding St Mary the Virgin and Mount Stuart to take place in 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

1359 SO12 ­To develop further proposals for the 18/01/2010 Bhardwaja, reorganisation of provision in the city and the The Welsh Assembly Government has approved the closure of St Anne’s C/W Infant School Neelam consolidation and investment in school provision with effect from August 2011. in Cardiff Investments in the two Welsh Medium Secondary Schools Ysgol Plasmawr and Ysgol Glantaf are progressing well.

Bryn Celyn Primary School from September 2009 is accommodating a Welsh- medium class within the current school building; and works are progressing to design an extension to the existing building to provide both the English- medium primary school and Welsh- medium primary school with good quality accommodation on the same site from September 2011.

The Welsh Assembly Government has approved the amalgamation of Trowbridge Infant and Junior Schools on the Trowbridge Junior School site and the transfer of the WM school (starter class) currently housed at Oakfield Primary to the Trowbridge Infant School site with effect from September 2010. Caerau Nursery closure, Caerau Infant and Cwrt Y Ala Junior school amalgamation, new Welsh- medium primary school on Caerau site- Since the Minister’s approval to this project, work has begun on looking at works required and timescales for this. The implementation date is September 2010.

Cefn Onn Primary school closure- The Minister has approved the above proposal with the closure taking effect on a phased basis from September 2010 when admissions will cease, and the school will close on 31st August 2012. The proposal will also see investment works in Llysfaen Primary, Thornhill Primary and Coed Glas Primary. Llysfaen and Thornhill are also to have nurseries established at the schools, to be implemented from September 2010.

Gabalfa Primary Welsh Medium Starter Class- The Minister approved the proposal to open a starter class from September 2010 with an admission number of 28. Pupils are currently being admitted to Ysgol Melin Gruffydd, but located at Gabalfa due to lack of accommodation at Ysgol Melin Gruffydd. Permission is also being sought from the Executive for officers to begin to discuss proposal to permanently locate a Welsh- medium primary school on alongside Gabalfa Primary School, on its premises.

Page 53 of 110 Statutory notices expired and LEA responses to objections with WAG- • Closure of Rumney and Llanrumney high schools and proposed new high school on Eastern Leisure Centre site- the notice expired on 25th May 2009 and a report submitted to WAG by 25th June 2009. WAG has yet to consider this proposal and based on current timescales a decision could be expected in the New Year. • Canton Proposals- the notice expired on 20th July and officers submitted a report by 20th August 2009. A decision would not be expected until early 2010. • Llanedeyrn High closure and relocation of St Teilo’s to Llanedeyrn site, with new Welsh Medium Secondary School proposed for St Teilo’s site. This proposal also includes the relocation of the Visually Impaired Resource base currently at Llanedeyrn to St Teilo’s- Two notices were published jointly by the LEA and the Diocese on 24th September. Objections were received and a report was been completed and submitted to WAG detailing responses to these objections on 23rd December. A decision could be expected in 4 to 6 months time.

Statutory notices on the amalgamations of Glyncoed Infant and Junior schools, and Marlborough Infant and Junior schools were published on 4th November, and expired on 4th January 2010. No objections were received and so the Executive will be asked to implement the proposals from September 2011.

It is anticipated that officers will bring forward proposals for the West of Cardiff in early 2010 for the Schools Sub Committee to consider. These will include revisiting the proposal around Mary Immaculate Catholic Secondary school, and the 14-19 context. The establishment of nursery provision at Welsh- medium primary schools is also to be considered and proposals brought forward for discussion.

All works progressed via School Organisational planning take into account requirements under the Disability Discrimination Act, and other minor works are carried out as and when required at schools.

Flexibility in the supply of schools places is taken account of when considering all School Organisation Proposals.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Promoting the upbringing of children in need by their families

Page 54 of 110 1360 SO13 ­Further progress in implementation of 18/01/2010 Bhardwaja, Family Support Strategy; including continued Implementation of Family Support Strategy Action Plan Neelam implementation of the Young Carer’s Strategy. • Implementation of action plan through course of normal business • Meetings with Schools and Health Services underway to link work on developing better co-ordinated support for teenage parents. • Priority areas for use of funding attached to Family Support Strategy development project identified • Scrutiny Research propose to undertake an Impact Assessment on the implementation of the Family Support Strategy for completion by the end of quarter 4 • Work on Parent Participation toolkit completed • Parenting framework published • Adult and Children’s Services protocol agreed by Health Alliance • Multi Agency planning protocol agreed Issue to Monitor • Monitoring through Family Support Strategy task group – no significant barriers anticipated

Implementation of Young Carer’s Action Plan • Young Carer’s Protocol updates agreed by Adult and Children’s Services Business Improvement Meetings • Audit of Young Carers in Children’s Services begun – anticipated completion early in quarter 4 • Proposed development of Young Carer’s ID cards – to be piloted in two Secondary Schools in Cardiff • Appointment of temporary social worker to undertake assessments on Young Carers caring for people with mental health problems (funded by Mental Health Carer’s Grant) • Specification developed for support service to youngest of young carers. Discussions underway with Children & Young People’s Partnership to identify funding that will sustain project beyond March 2010 Issue to Monitor • Monitoring through Young Carer’s task group – no significant barriers anticipated

Implementation of outcome from Cymorth Review • Development proposals submitted to Nurturing Families & Communities Core Group and Cymorth Commissioning Process • Meetings with Schools and Health Services to improve co-ordination of services for teenage parents. Proposal to be submitted to Joint Commissioning Group early in quarter 4 Issue to Monitor • Implication of Cymorth Review for commissioning Family Support and other services to be monitored through Children and Young People’s Partnership

Agree Performance Framework for CAMHS • CAMHS continues to work toward enabling successful reporting against agreed

Page 55 of 110 performance indicators Issue to Monitor • Inter-agency understanding of resource availability and implications for children in need and their families

Timeliness of Family Support interventions • Adjustments made to information requested for referral to Family Support Services (following internal review) • Work undertaken to ensure referral information taken by Family Intervention Support Services (FISS) meets Option 2 requirements • FISS information leaflets for referrers updated to reflect current practice

Development of Performance Framework for Family Support Services • Results Based Assessment (RBA) session for FISS managers held • Overall service area outcomes to be identified at service sector meeting early in quarter 4 prior to work being completed on development of report card for FISS outcome measures

Implementation of Vulnerable Children’s Strategy (including proposal for a pilot intensive intervention team) • Following unsuccessful bid to pilot an intensive intervention team, planning is underway to establish a multi-agency project group that will progress work around integrated services • Stakeholder meeting considered draft Terms of Reference and proposals for Integrated Family Support Project Group • Recommendations from meeting to form basis of a report for the Joint Commissioning Group Issue to Monitor • Work of Project Group to be monitored by Family Support Strategy Task Group, Nurturing Families & Communities Core Group and Joint Commissioning Group

Page 56 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of Referrals 3241 939 947 831 Q3 2008-09 = 809 Referrals Received Q3 2009-10 shows: 1 3% increase on same period in 2008-09 12% decrease on Q2 2009-10 e

The percentage of 98.6 100 99.6 99.4 99.2 Performance in Q3 shows SCC/006 referrals during the small decrease. 7 referrals not year on which a authorised by manager within decision was made a working day. within 1 working day All Wales average 2008-09 = ò K 95.2%. Managers confirm that decisions have been made on the 7 referrals. The percentage of 44 42.8 46.7 48.3 Consistent pattern of SCC/007 referrals during the approximately 2/3 referrals (a) year that were converting to initial allocated to a social assessment. worker for initial All Wales average 2008-09 = ñ assessment 43.8% 15.4% of referrals in Q3 were allocated to someone other than a Social Worker for initial assessment. 36.1% of referrals in Q3 were closed without proceeding to initial assessment. The percentage of 27.2 24 22.3 15.4 See above. SCC/007 referrals during the All Wales average 2008-09 = (b) year that were 13.7% allocated to someone other than a social worker for initial assessment

Page 57 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 28.8 32.4 30.7 36.1 See above. SCC/007 referrals during the All Wales average 2008-09 = (c) year that did not 42.5% proceed to allocation for initial assessment

Page 58 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 80 61.8 64.5 40.8 This PI is an amendment of SCC/042 initial assessments previous PI SCC/008a. Data (a) completed within 7 prior to Q1 2009-10 was based working days upon referral date; new definition is based upon initial ò L assessment authorisation date. Decrease in performance reflects the impact of increased volume of work as result of increase in referrals since Q3 of 2008-09. Managers locally monitor carefully to identify circumstances involving greatest risk and prioritise accordingly. Late closure of some electronic records of assessments on which direct work had been completed contributed to this quarter's performance. All Wales average 2008-09 = 67.7% The average working days taken to complete initial assessments that took longer than 7 working days = 45.4. If assessments where closure of the electronic record was delayed after completion of the assessment were excluded the average number of days would be 19.8.

Page 59 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average time 10 14.4 15.6 45.4 See above. SCC/042 taken to complete This PI is an amendment of (b) initial assessments former PI SCC/008b. that took longer than All Wales average 2008-09 = 7 working days to 18 working days. ò L complete

The percentage of 80 57.7 54.1 46.2 PI is an amendment of former SCC/043 required core PI SCC/009a. Data prior to Q1 (a) assessments 2009-10 was based upon core completed within 35 assessments that were due or working days overdue; new definition is ò L based upon core assessment authorisation date. Performance across all core assessment indicators reflects impact of increased workload since Q3 in 2008-09. Managers are monitoring carefully to support appropriate prioritisation of work and expect performance to improve in 2010-11. Reported performance reflects impact of delay in electronic closure of some assessments after they had been completed. All Wales average 2008-09 = 60.2% The average working days taken to complete core assessments that took longer than 35 working days = 82.

Page 60 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average time 50 60 66.4 81.7 See above SCC/043 taken to complete PI is an amendment of (b) those required core previous PI SCC/009b. Data assessments that prior to Q1 2009-10 was based took longer than 35 upon core assessments that ò L days were due or overdue; new definition is based upon core assessment authorisation date. All Wales average 2008-09 = 75 working days. The percentage of 65.2 65 66.3 66.1 63 Performance should be SCC/013 open cases of considered alongside (aiii) Children in need who SCC/013 (biii). have an allocated All Wales average 2008-09 = social worker 68.4% ò J Estimated result pending inclusion of YOS caseload. 34% of children in need were allocated to someone other than a Social Worker (also an estimated figure pending inclusion of YOS caseload). The percentage of 31.2 35 30.8 31 33.5 All Wales average 2008-09 = SCC/013 open cases of 25.7% (biii) Children in need who Estimated result pending are allocated to inclusion of YOS caseload. someone other than a ò J social worker where the child is receiving a service in accordance with her/his assessment or plan

1361 SO14 ­Develop the use of special guardianship for 18/01/2010 Bhardwaja, children for whom this is appropriate Promotion of use of Special Guardianship Neelam • Early indications show that Special Guardianship Orders are increasing in number • Clarification of allowance to be issued to relatives who are not foster carers but who choose to become special guardians Issues to Monitor

Page 61 of 110 • Increase in level of awareness • Lack of clarity on Special Guardianship and the allowance

Review Special Guardianship Procedure • Review of procedure in progress • Procedure primarily focussed on accessing funds - development work needs to include other aspects of the legislation e.g. support groups. Issues to Monitor • Procedure in relation to non fostering relatives • Development of procedure

NO KEY PERFORMANCE INDICATORS SELECTED

1362 SO15 ­Development of disabled children’s strategy 18/01/2010 Bhardwaja, Design a project for the development and implementation of a Disabled Children’s Strategy Neelam • Job Description and Person Specification for Project Manager agreed and recommendation to appoint made following interviews. Planned for successful applicant to be in post during quarter 4 Issues to Monitor • Progress on the development of the Strategy following successful appointment • Momentum of current work on Strategy to continue • Progress meetings being held

Direct Payments – consultation programme • Review of current contractual arrangements held • Further increase in families receiving direct payments • Continued monitoring against agency sessions to ensure services are not duplicated Issue to Monitor • Regular monitoring of direct payment levels to ensure equitable delivery of services

Improve access to information and services for disabled children and those on the autism spectrum • Information given to service users when undergoing assessment Issues to Monitor • Autism Spectrum Disorder working group • Progress on information gathering

Develop and Commission new Residential Respite Care Service • Continued monitoring of build – on track for completion by end of quarter 4 • Increased involvement in partner agencies - regular meetings with School Services

Page 62 of 110 established • Issues address at monthly Campus Development Meetings • Work to be undertaken toward achieving inter agency agreement on service delivery where new information indicates a change to the expected – to be discussed at next Joint Commissioning Group meeting in January 2010 Issues to Monitor • Progress of new Ty Gwyn School and potential impact of delays on service delivery • Outcome from Joint Commissioning Group meeting January 2010

NO KEY PERFORMANCE INDICATORS SELECTED

1363 SO16 ­Continue with Implementation of 2008/11 18/01/2010 Bhardwaja, Children & Young People’s Plan Carry out process for the review of the Plan and reported to WAG by due date Neelam • Partnership Plan review day held at the end of quarter 2 to enable target to be met • Plan review report approved by Children & Young People’s Partnership Board, endorsed by Children & Young People’s Scrutiny Committee and delivered to Welsh Assembly Government. Action achieved

Four key deliverables of Children & Young People’s Plan meet the timescales on the implementation project • Delivery Plan in place. Children & Young People’s Partnership Board agreed formal proposal to close project on 14th October 2009 • Project closure with Corporate Director for signature – awaiting confirmation Issue to Monitor • Process for project closure prior to work being declared complete

Involvement of children, young people and their families in the planning reviewing and evaluation of C&YP Plan and services • Current focus relates to involvement in the work to shape both Child Poverty and Disability Strategies, including involvement in recruitment to Disability Strategy post • Service proposals now produced as part of Cymorth commissioning process will enhance capacity to support this work

Review of Participation Action Plan (September 2009). Outcomes from review to develop into a Participation Strategy • Re-drafted Strategy document available for distribution to Partnership for agreement (October 2009) • Participation Strategy for approval at Children & Young People’s Partnership Board meeting (March 2010)

Page 63 of 110 NO KEY PERFORMANCE INDICATORS SELECTED

1364 SO17 ­Reduce number of young people entering 18/01/2010 Bhardwaja, the youth justice system Introduction of Prevention Strategy Neelam • Safer Capital Fund now largely allocated • Community Safety Partnership fully allocated – following proposals for under spends • Awaiting Welsh Assembly Government’s allocation of funding Issues to Monitor • Timelines to avoid under spends • Development of format to ensure Youth Offending Service’s objective to reduce first time entrants is monitored consistently across projects • Delay in funding allocation and risk of further slippage being created

All decisions are made to achieve reduction in first time entrants • Recruitment and appointment of Information Officer successful – training programme underway • First and second quarter report on new Youth Justice Board key performance indicators completed • Work has commenced on third quarter

Continue to work with other agencies to deliver YIPS in the east and west of the city • Work with other agencies to deliver Youth Inclusion support programmes continues as part of on-going business Issues to Monitor • Number of first time entrants • Validation of information • Availability of resources to enable reporting

Enhanced engagement of partner agencies in prevention projects • Development of Safer Capital Fund and Home Office Prevention projects in partnership with South Wales Police • TRIAGE and ABC projects go ‘live’ – staff training on both projects completed and referrals to projects to be taken from early in quarter 4 • Appointment of temporary staff whilst posts are created Issues to Monitor • Creation of posts • Recruitment and selection process

Provide parenting/family support in the context of prevention projects

Page 64 of 110 • Recruitment process complete • Interview date set for early quarter 4 Issue to Monitor • Ability to deliver support work prior to appointment

Ensure the protocol between CS and YOS is ratified and fully implemented • Protocol circulated to all relevant staff and ratified by Children’s Services Business Improvement Meeting - Review to take into account new arrangements (Youth Rehabilitation Order) • Revised Protocol to be presented to Business Improvement Meeting early in quarter 4 Issue to Monitor • Amendment of Protocol in light of new legislation

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Continue to safeguard children in partnership with other agencies though the Local Safeguarding Children Board (LSCB).

1365 SO18 ­Continue to improve multi agency practice 18/01/2010 Bhardwaja, through implementation of all protocols and Implementation of all current LSCB protocols and procedures Neelam procedures and implementation of • Protocols and procedures continue to be agreed and implemented recommendations from current evaluations • Roll out continuing – no issues. • Feedback reporting from agencies to LSCB commenced Issues to Monitor • Monitor progress through normal business planning processes • Consistency in reporting on embedding of procedures in practice

Implementation of protocol for handling cases of neglect • Arrangements in place for Phase 1 event • Phased roll-out progressing – training trainers completed and next stage (training relevant staff) underway Issues to Monitor • Sign up and attendance at event • Subsequent arrangements for Phase 2 • Progress to be monitored at LSCB

Development of support network of non-core member LSCB agencies who provide staff and /or the volunteers who work with children or young people • Recruitment process underway - unable to recruit from ‘long-list’ – temporary arrangements

Page 65 of 110 being considered Issue to Monitor • Progress with recruitment – potential for unnecessary delay where there is misunderstanding of funding stream

Implementation of new Serious Case Review (SCR) procedures. Effective monitoring of results within CS and across LSCB agencies • Establish system for tracking progress, monitoring implementation and impact of recommendations from reviews in relevant agencies • Regular feedback reporting to LSCB from both agencies and SCR Sub-group in place • First SCR report to LSCB planned for Quarter 4 (January) to include Self Assessment Issues to Monitor • Ensure robust systems in place • Results monitored through sub group and LSCB • Completion of self assessment • Agree recommendations about learning • Monitor progress through business planning processes • Continue to monitor both quality & consistency of reporting

Identify Improvement actions from current safeguarding evaluations and include in CS and LSCB action planning • Recommendations on local and national level reports received from Social Services Inspectorate of Wales - to be discussed at LSCB and included in plan Issues to Monitor • Tabled for meeting in Quarter 4 • Inclusion of recommendations in action planning • Development of inter-agency quality assurance • Progress with all recommended actions

Identify a sustainable resource base for LSCB • Budget outlined and business case made to Police – awaiting response • Recruitment of Development Officer delayed. Issues to Monitor • Response from Police • Amend spending plan if no funding commitment made by Police

LSCB information sharing protocols in place to facilitate co-operative working between organisations • Policy to underpin information sharing under development • Personal Information Sharing Plans to be developed for specific information sharing purposes

Page 66 of 110 Issue to Monitor • Commitment from all agencies

Provision of services to UASC in partnership with Welsh Refugee Council and the Home Office • No progress to report – continue to await information from Home Office • Small number of UASC’s involved in a local project sponsored by BT as part of a Business in the Community initiative • Training opportunity offered to one UASC by the Hilton Hotel group

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

CPR Caseload (Not 214 249 241 239 Figure does not include 9 CS CPR 4 including temporary temporary registrations for registrations) whom case responsibility is retained by their home authority. e

The number of initial 73.5 80 74.8 48.8 79.5 Improved performance SCC/014 child protection returned to levels achieved conferences that were before Q2. due in the year and All Wales average 2008-09 = were held within 15 79.5% ñ K working days of the This indicator is also relevant strategy discussion to objective SO19. The percentage of 99.2 100 100 99.5 98.2 3 late conferences in October - SCC/034 child protection sibling group. Review reviews carried out postponed due to non within statutory availability of key staff from timescales during the external agencies. ó J year All Wales average 2008-09 = 96.8% This indicator is also relevant to objective SO19.

1366 SO19 ­Continue to improve case management 18/01/2010 Bhardwaja, including implementation of the Public Law Outline Review of Permanence Panel Neelam where assessment indicates legal proceedings • Review of Permanence Panel aims to ensure consistency in reporting of permanency plans could be necessary to safeguard a child/children and to identify gaps in process needing to be addressed • Permanency process to be part of the Adoption and Permanency CSSIW Inspection being undertaken this quarter

Page 67 of 110 Issues to Monitor • Outcome from review of Permanency Panel • Inspection process and compliance with requirements • Outcome and recommendations from Inspection

Continued implementation of Public Law Outline • Monthly meetings continue to be held to examine Care Proceedings and the impact of the Public Law Outline Issue to Monitor • Number of assessments being completed during proceedings

Improve assessment and care planning for C in N and their families • Support to district teams strengthened by appointment of both permanent and temporary Team Managers Issues to Monitor • Implementation of ICS • Care plans at first placement • Induction programme for new appointees - consistent approaches • Recruitment and retention of staff

Implement the protocol for handling cases of neglect • Training the trainers programme agreed Issue to Monitor • Attendance at training sessions

Adopt and implement protocol to ensure that the framework of assessment is used to safeguard children who are cared for by adults with mental health problems or disorders or who misuse substances • Regular schedule of meetings arranged • Planning has begun to incorporate this work into development of integrated teams and the implementation of the Vulnerable Children’s Strategy • Joint meeting between Adult and Children’s Services (January 2010) will raise awareness of protocol and consider its implementation across both services • Protocol agreed by Adult and Children’s Services Business Improvement Meetings • Protocol agreed by Health Alliance meeting (final part of sign-off process) • Proposal to monitor implementation through Integrated Family Support (IFS) Project Group endorsed by IFS Stakeholder Group • Meeting between Adult and Children’s Services Chief Officers (January 2010) to agree schedule of joint management meetings and date for joint conference in 2010/11 Issues to Monitor • Implementation to be monitored on a multi agency basis so that protocol can be reviewed

Page 68 of 110 in the light of experience • Progress to be monitored as part of IFS Project Group (following its formation) • No significant barriers anticipated

ICS fully implemented and meets statutory requirements in full • Review of implementation Plan held – project plan being developed to complete System roll-out for end of April Issues to Monitor • Risk of further delay with roll out of exemplars from supplier • Continuing negotiations taking place. Roll out and training plan being established based on existing commitments from supplier • Monitor through ICS project group

Monitor implementation of Children in Need Reviews Issues to Monitor • Progress of Children in Need audit • Recording of Children in Need reviews

Improve Statutory Reviewing Services to engage service users more effectively • Information pack being piloted • Child Protection – guidance for managing cases where families are unco-operative implemented • Looked After Children – report on review of Independent Reviewing Officers Services across Wales will make recommendations to improve inputs from children and parents • Information leaflets for parents and for children regarding child protection conferences produced Issue to Monitor • Recommendations from LAC report

Provision of appropriate CareFirst training (emphasis on input and extraction of information) • CareFirst training programme and support continues • Testing on CareFirst version 6.8 completed Issues to Monitor • Attendance at training • Release of CareFirst version 6.9 product by supplier • Overall progress toward implementation

Page 69 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 31 80 35.4 36.6 50 Performance against this SCC/011 initial assessments indicator has a relationship (a) that were completed with SCC/007a. during the year where Performance has improved there is evidence that and remains a priority. All ñ L the child has been children who are subject to seen by the Social child protection investigations Worker are seen / seen alone if they are of appropriate age and understanding. LGDU's recent review of this indicator means that from 2010-11 children seen as part of a Section 47 investigation will count towards this indicator. All Wales average 2008-09 = 59.9% This indicator is also relevant to objective SO13. When children being seen by someone other than a Social Worker are included, the percentage of children seen rises to 67.5% The percentage of 50.1 55.9 54.9 67.5 Includes children seen by staff IA 1 initial assessments other than a social worker. that took place during See comment re SCC/011a the year where there above. is evidence that the This indicator is also relevant ñ child has been seen to objective SO13.

Page 70 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 12 14 12.8 21.2 Performance against this SCC/011 initial assessments indicator has a relationship (b) that were completed with SCC/007a. during the year where Performance is improving. there is evidence that See comment re PI SCC.011a ñ the child has been above. seen alone by the This indicator is also relevant Social Worker to objective SO13. All Wales average 2008-09 = 25.7% The percentage of 22.2 23.8 24.6 25.1 Re-referrals are reviewed by SCC/010 referrals that are managers. re-referrals within 12 This indicator is also relevant months to objective SO13. All Wales average 2008-09 = ò 27.2%

The percentage of 98.5 100 100 100 100 Performance should be SCC/013 open cases of considered alongside (ai) Children on the Child SCC/013 (bi). Protection Register All Wales average 2008-09 = who have an allocated 99.2% ó J social worker

The percentage of 0.7 0 0 0 0 All Wales average 2008-09 = SCC/013 open cases of 0.5% (bi) Children on the Child Protection Register who are allocated to ó J someone other than a social worker where the child is receiving a service in accordance with her/his assessment or plan

1367 SO20 ­Continue work with other statutory 18/01/2010 Bhardwaja, partnerships to extend LSCB safeguarding role and Please note: Neelam to establish a more broadly based safeguarding This objective is reported through Objective SO18 (1365) 'Continue to improve multi-agency network practice through implementation of all protocols and procedures, and implementation of

Page 71 of 110 recommendations from current evaluations'

NO KEY PERFORMANCE INDICATORS SELECTED

1368 SO21 ­Implement requirements of Safeguarding 18/01/2010 Bhardwaja, Vulnerable Groups Act Please Note: Neelam Progress to be reported through action ' Implementation of new Vetting and Barring Scheme (Vulnerable Groups Act) in relation to Childrens's Services' staff raised under Objective SO36 (1383) ' To implement workforce strategies for the Council's Social Care Services including a review of capacity and workloads in key areas of Children's Services'

NO KEY PERFORMANCE INDICATORS SELECTED

1369 SO22 ­Implement the anticipated national 18/01/2010 Bhardwaja, Vulnerable Children’s Strategy Please note: Neelam Progress to be reported through action 'Implementation of Vulnerable Children's Strategy (including proposal for a pilot intensive intervention team)' raised under Objective SO13 (1360) 'Further progress the Implementation of the Family Support Strategy; including implementation of Young Carers Strategy'

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Achieve improved outcomes for children and young people who are looked after or leaving care

1370 SO23 ­Implementation of the Council’s Corporate 18/01/2010 Bhardwaja, Parenting Strategy Agree content and initiate Better Futures for Looked After Children’s Project Neelam • Corporate Parenting Panel monitoring progress of project • Wales Audit Office action plan being updated • Review of RAISE grant – action plan presented to Members for comment • Members plan to undertake Regulation 32 visits to Children’s Homes

Improved services for LAC to support development of healthy lifestyles that include guidance from BAAF • Policy on Foster Carers smoking in draft and in process of undergoing authorisation in quarter 4. Policy reflects British Association for Adoption and Fostering (BAAF) guidance • Task group in process of being set up to look at smoking issues in relation to young people

Page 72 of 110 and staff (residential care in particular) • New Children’s Home planning arrangements include the site being completely non-smoking • Residential Smoking sub group to widen its membership to include the LAC Health Team and People & Organisational Development representation at future meetings Issues to Monitor • No barriers anticipated with the implementation of the policy as this is current practice • People & Organisational Development (POD) and Union issues have potential to be a barriers for Residential sub group

Improved school attendance and educational attainment of Looked After Children (LAC) • RAISE Grant Plan agreed. Action plan agreed by Children and Schools Services • New Welsh Assembly Government funded Education Project in Foster Care – initial meeting held with Fostering Network, action points and further meeting agreed • Regular meetings with Schools Service introduced in respect of children who experience attendance difficulties Issue to Monitor • Progress against action plan to be reviewed through Better Futures project.

Page 73 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 83.4 100 90.2 81.1 87.5 5 exceptions due to failure to SCC/001 first placements of comply fully with requirements. (a) looked after children Management attention focused during the year that on specific areas to achieve began with a care required compliance. ñ K plan in place All Wales average 2008-09 = 91.8% This indicator is also relevant to objective SO19 and SO24. For those children 80.2 100 85.2 92 85.7 All Wales average 2008-09 = SCC/001 looked after whose 93.5% (b) second review (due at This indicator is also relevant 4 months) was due in to objective SO19 and SO24. the year, the ò K percentage with a plan for permanence at the due date The percentage of 82.1 100 84 84.4 86.8 Performance should be SCC/013 open cases of considered alongside (aii) Children looked after, SCC/013 (bii). and who have an All Wales average 2008-09 = allocated social 90.5% ñ K worker 3 looked after children did not have an allocated worker at 31.12.09; this has since been addressed. The percentage of 17.4 0 16 15.6 12.6 All Wales average 2008-09 = SCC/013 open cases of 8.8% (bii) Children looked after, and who are allocated to someone other ñ K than a social worker where the child is receiving a service in accordance with her/his assessment or plan

Page 74 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 95.9 100 97.3 96.3 97.9 All Wales average 2008-09 = SCC/021 looked after children 91.4% reviews carried out This indicator is also relevant within statutory to objective SO19. timescales during the ñ J year.

The percentage of 79.5 100 89.1 92.7 85 Performance reflects impact of SCC/025 statutory visits to increased workload since Q3 looked after children 2008-09. due in the year that All Wales average 2008-09 = took place in 84.0% ò K accordance with This indicator is also relevant regulations to objective SO19.

1371 SO24 ­Implementation of the Placement Strategy 18/01/2010 Bhardwaja, Completion and implementation of Placement Strategy Neelam • Active involvement in revised RAISE grant plan • Involvement in new Education project in Foster Care with Fostering Network • Draft Placement Strategy to be presented to Improvement Project Board meeting on the 7th January 2010.

Improve volume and range of placements for LAC • In-house fostering recruitment strategy for 2009 finalised

Continue development of Fostering and Adoption services – less reliance on ‘out of Council’ placements • Campaign targeted at teenage placements ran over two month period • Marketing open evening held • Work to re-launch the Recruitment Strategy is progressing • Progress being made on recruitment project looking at Black & Minority Ethnic and Faith communities and Community First areas • Increase in number of enquiries and assessments being processed • Results Based Accountability work planned in quarter 4 for Fostering Team • Strategic Transformational Change Team will be working with the Fostering Team as one of the Pathfinder Projects in quarter 4 Issues to Monitor • Barriers are the market place and the limited number of families available in the city • Private Fostering Agencies actively recruiting from the same pool of people

Page 75 of 110 Improved efficiency of Adoption process • Focus on home finding • Adoption social workers taking an active role in home finding for individual children resulting in an improved and more timely process for most children • Adoption social workers providing a mentoring type role for district social workers • Preparation toward Adoption and Permanency CSSIW Inspection completed and inspection commenced • Work has commenced on Action Plan following self assessment for CSSIW Inspection Issue to Monitor • Outcome and recommendations from Inspection

Development of effective processes for joint planning and funding of placements for children in complex and challenging needs • Meeting with Local Health Board - progress made to agree the process for securing funding for placements • Working group set up to address the issue of Continuing Health Care Issue to Monitor • Working group to monitor progress and report to the Joint Commissioning Group.

Improved facilities for LAC with establishment of new children’s home • Tender for build awarded (following due processes) • Timescale for the opening revised – new target date November 2010

Page 76 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

LAC Caseload (not 520 503 509 514 Cardiff rate = 7.6 per 000 CS LAC including respite) Wales rate = 7.4 per 000 3e The difference between the rate of LAC per 1,000 population in Cardiff and the e all Wales average has narrowed from 2004 (when the Cardiff rate was at 7.6 and the all Wales average was 6.6). While overall the number of children starting to be looked after has remained reasonably stable, there has been a significant increase in the number of admissions of children under 5. However the number of children being discharged has reduced throughout the year (55 in Q1, 39 in Q2, 33 in Q3). Percentage of LAC 56.6 50 57.1 57.9 58.7 Of the 257 placements with CS LAC placements with independent sector providers, 44 Independent Sector 105 started within the last 12 providers months. Action is being taken to improve performance in ò L 2010-11 by the in-house service in developing additional placement capacity particularly for those groups (for example teenagers and sibling groups) for whom greatest difficulty has been identified in obtaining placements. Percentage 84.9 85 85.5 92.6 94.2 Res 1 occupancy of local authority residential homes during the period ñ J

Page 77 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of 61.4 70 62 64.6 63.9 75% target for 2010-11 CS LAC children in regulated The indicator excludes those 58 placements who are children placed in placed in Cardiff neighbouring authorities who are close to their home area ò K and continue to attend Cardiff schools. 15% of the children who are not placed in Cardiff are placed within 10 miles of their home address. Planning always takes account of placement location for children. Sometimes children need a specialist placement that is not available in the city or they need to live away from their families, communities or other individuals that could present particular risks for them.

1372 SO25 – Improve the facilities for looked after 18/01/2010 Bhardwaja, children with the establishment of a new children’s Please Note: Neelam home on the site of the John Kane centre Progress to be reported through action to 'Improve the facilities for looked after children with the establishment of a new children's home on the site of the (former) John Kane Centre' raised under Objective SO24 (1371) Implementation of the Placement Strategy

NO KEY PERFORMANCE INDICATORS SELECTED

1373 SO26 – To develop and agree proposals for the 18/01/2010 Bhardwaja, provision of four new Integrated Children’s Centres The development of Integrated Children’s facilities are being progressed with works underway Neelam at Greenway and Adamsdown plans due to go out to tender in January 2010. Discussion with local stakeholders in the St Mellon’s locality regarding plans for the Oakfield ICC development are ongoing with planning regarding the St Mary the Virgin ICC and complimentary childcare to be located at Mount Stuart to be initiated in January 2010.

Page 78 of 110 NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Ensuring that people have the opportunity to be as healthy and independent as possible in an environment of their choice ­ as outlined in the Health, Social Care & Wellbeing Strategy

1374 SO27 ­To tackle Delayed Transfers of Care through 27/01/2010 Bhardwaja, the development of an additional Extra – Care Assessments are being undertaken for prospective tenants and the scheme remains on Neelam scheme schedule to open in April 2010.

The tender for care services is to be awarded in line with the timescale.

Page 79 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of adults 2 2.00 1.99 2.04 2.2 FCNI08 aged under 65 whom the authority helps to live at home ( per 1,000 adults ) with a ñ J physical or sensory disability The number of adults 1.19 1.20 1.22 1.19 1.22 FCNI11 aged under 65 whom the authority helps to live at home (per 1,000) adults with ñ J Mental Health problems The rate of delayed 7.47 6.72 1.16 2.84 4.35 SCA/001 transfers of care for social care reasons per 1,000 population aged 75 or over ñ J

The rate of older 42.53 44.00 42.86 43.52 45.92 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

The rate of older 20.36 19.50 19.91 20.12 20.23 SCA/002 people (aged 65 or (b) over) whom the authority supports in care homes per 1,000 ñ J population aged 65 or over at 31 March

Page 80 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 75.24 80 80.41 75.92 75.61 SCA/007 clients with a care plan at 31 March whose care plans should have been ó K reviewed that were reviewed during the year

1375 SO28 ­To develop a new model for domiciliary care 27/01/2010 Bhardwaja, which is based on improving telecare equipment in Further work being undertaken to expand the START service. Neelam homes and enabling/re­abling principles The Telecare installation rate has been maintained.

Page 81 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Total number of 145 155 151 151 158 FCLI37 Adults using the Direct Payments Scheme at the end of the quarter. ñ J

The average number 34 32 37 34 29 SCA/005 of working days (a) between initial enquiry and completion of the care plan, including ñ K specialist assessments The average number 23.41 30 29.33 29.3 SCA/005 of working days (b) between initial enquiry and completion of the care plan, excluding specialist assessments The rate per 10,000 456.55 480 468.8 460.51 464.3 SCA/017 adult clients (aged 18+) supported in the community who receive a direct ñ K payment

Percentage of adults 83.4 85.0 84.3 84.43 85.08 SCAL10 aged 18-64 supported with home care services during the quarter out of the total ñ J of adults aged 18-64 with home care or care home packages

Page 82 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of adults 61.94 62.5 63.63 64.33 64.78 SCAL11 aged 65 or over who are supported with home care services out of the total with ñ J home care or care home packages The percentage of 74.12 76 77.78 80 72.62 SCAL13 adults offered a Direct Payment of those eligible for a Direct Payment ò K

The number of service 798 1000 860 933 996 SCAL9 users who have been provided with Telecare assistive technology ñ J equipment.

1376 SO29 ­To implement the Health, Social Care & 20/01/2010 Bhardwaja, Wellbeing Strategy action plan The Annual Report Year 1 was published at presented to the Health Alliance Board in August Neelam 2009.

Progress in Quarter 3 has increased as implementation delays experienced in some areas during the 1st year have been overcome e.g. recruitment processes. Monitoring at the end of the first 6 months of year 2 was completed showing marked reduction in red reported issues. The progress was reported to the Health Alliance.

Page 83 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The rate of older 42.53 44.00 42.86 43.52 45.92 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

The rate of older 20.36 19.50 19.91 20.12 20.23 SCA/002 people (aged 65 or (b) over) whom the authority supports in care homes per 1,000 ñ J population aged 65 or over at 31 March The number of adult 2.78 0.6 1.34 2.14 SCA/016 protection referrals (a) received during the year per 1,000 population aged 18+ e

Strategic Aim: Ensure citizens receive joined up services between Health and Social Care.

1377 SO30 ­To develop multi­disciplinary locality teams 20/01/2010 Bhardwaja, to ensure access to the right equipment at the right The reorganisation within Health has delayed progress, but meeting at Director level is Neelam time. imminent to take forward the model for integrated services.

Page 84 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 75.24 80 80.41 75.92 75.61 SCA/007 clients with a care plan at 31 March whose care plans should have been ó K reviewed that were reviewed during the year The average number 4.29 4.3 6.85 6.36 6.14 SCA/015 of working days taken from completion of the care plan to provision and/or installation of ñ K aids/equipment

The number of service 798 1000 860 933 996 SCAL9 users who have been provided with Telecare assistive technology ñ J equipment.

1378 SO31 ­To develop a shared care pathway for 20/01/2010 Bhardwaja, Occupational Therapy services between hospital Work still ongoing. Neelam and community

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 4.29 4.3 6.85 6.36 6.14 SCA/015 of working days taken from completion of the care plan to provision and/or installation of ñ K aids/equipment

Page 85 of 110 1379 SO32 ­To establish joint mental health services for 20/01/2010 Bhardwaja, older people A Project Initiation Document has been signed off and working groups established to take Neelam forward the project actions. The Shadow Board has been agreed as the Project Board but the ULHB have yet to confirm the Chairperson.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of adults 1.19 1.20 1.22 1.19 1.22 FCNI11 aged under 65 whom the authority helps to live at home (per 1,000) adults with ñ J Mental Health problems

1380 SO33 ­To establish integrated hospital discharge 20/01/2010 Bhardwaja, arrangements to reduce the number of Delayed Delayed Transfers of Care continue to reduce. Work is underway between Health and Adult Neelam Transfers of Care Services to consider a model for hospital-based integrated discharge teams.

Page 86 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The rate of delayed 7.47 6.72 1.16 2.84 4.35 SCA/001 transfers of care for social care reasons per 1,000 population aged 75 or over ñ J

The rate of older 42.53 44.00 42.86 43.52 45.92 SCA/002 people (aged 65 or (a) over) supported in the community per 1,000 population aged 65 or ñ J over at 31 March

The rate of older 20.36 19.50 19.91 20.12 20.23 SCA/002 people (aged 65 or (b) over) whom the authority supports in care homes per 1,000 ñ J population aged 65 or over at 31 March The number of 413 390 67 141 200 SCAL3 delayed transfers of care for other reasons ñ J

1381 SO34 – To realise a programme of health service 20/01/2010 Bhardwaja, improvement including proposals to modernise The reorganisation within Health has delayed progress, but meeting at Director level imminent Neelam health and social care services across Cardiff, to take forward the model for integrated services including the area covered by the Cardiff Royal Infirmary

Page 87 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The average number 34 32 37 34 29 SCA/005 of working days (a) between initial enquiry and completion of the care plan, including ñ K specialist assessments Percentage of adults 83.4 85.0 84.3 84.43 85.08 SCAL10 aged 18-64 supported with home care services during the quarter out of the total ñ J of adults aged 18-64 with home care or care home packages Percentage of adults 61.94 62.5 63.63 64.33 64.78 SCAL11 aged 65 or over who are supported with home care services out of the total with ñ J home care or care home packages

Strategic Aim: Improve services to vulnerable people by ensuring that there is effective workforce capacity in Council and independent services

1382 SO35 ­To implement a robust Social Care 20/01/2010 Bhardwaja, Workforce Development Partnership for the city The production of the Social Care Workforce Development Plan (SCWDP) is in line with WAG Neelam requirements:

• Training delivered in accordance with plan. • Potential training venues identified, costings undertaken. Currently arrangements in place to make use of the training room at Alexander House. • Draft Service User and Carer Involvement Strategy produced for discussion at SCWDP meeting in December.

Issue: - Cost effectiveness of proposals

Page 88 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of social 26.1 14 13.5 15.7 I&A = 14.9% Staff 1 work vacancies in all District = 17.5% teams Recruitment exercises continue. Anticipated appointment of staff seconded ò to qualifying courses who are expected to graduate in summer 2010. Some vacancies unfilled on short term basis as result of management decisions. Percentage sickness 7.2 5.4 6.2 7.7 I&A = 10.3% Staff 3a for Children's District = 9.4% Services ò

1383 SO36 ­To implement workforce strategies for the 18/01/2010 Bhardwaja, Council social care services including a review of Work with corporate lead and service area managers to fully integrate workforce planning into Neelam capacity and workloads in key areas of Children’s the business planning process and appropriate recruitment and retention measures considered, Services implemented and monitored • Service area information needs discussed with Corporate lead officer • Discussion held with Cardiff and Vale University Local Health Board re: possible areas for joint workforce planning - ongoing attendance agreed Issue to Monitor • Review of Corporate approach

Co-ordinate implementation of People and Leadership Strategy where relevant to Children’s Services • Team Based Solutions proposal agreed and processes established - St Mellons fieldwork team to pilot for six month period commencing early quarter 4 • Review of Team Based Solutions pilot in Intake & Assessment undertaken Issue to Monitor • Impact on identified measures • Management capacity to monitor timesheets

Page 89 of 110 Compete and interpret corporate and service area workforce plans re: future service delivery challenges • Service area information needs discussed with Corporate lead officer • Initial discussions held and information provided to inform 2008/09 All Wales Social Worker workforce planning project Issue to Monitor • Accuracy of information on corporate database

5% Sickness reduction • Indications are of an increase in levels of sickness over this quarter Issue to Monitor • Ongoing monitoring

Improve health and wellbeing of staff whilst in pursuit of their duties Issues to Monitor • Action to be taken as a result of presenting information to Business Improvement Meeting (use of CAS) • Risk Assessment and Stress Management - progress to be closely monitored for improvements in both management and individual’s attention to safety

Implementation of new Vetting and Barring Scheme (Vulnerable Groups Act) in relation to Children’s Services staff • New requirements are being rolled out re: staff in regulated posts and referral to barred lists • Schedule of appropriate checks for staff under the Scheme agreed with People and Organisational Development (POD) Issue to Monitor • Monitored through Council Wide Safeguarding Group

Complete the reconfiguration of Assessment and Care Planning Services • Further discussions are underway to strengthen Team structures. • Appointment of Team Managers “Senior” Service Manager at Intake & Assessment will assist in the reforming of other service areas. Issues to Monitor • Budget allocation and effect on service delivery • Impact of recent appointments

Review current Social Work cases and recommend best model for work load management • Pressure bid submitted for additional resources in light of increased demand for services Issue to Monitor • Outcome from pressure bid

Page 90 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Percentage of social 26.1 14 13.5 15.7 I&A = 14.9% Staff 1 work vacancies in all District = 17.5% teams Recruitment exercises continue. Anticipated appointment of staff seconded ò to qualifying courses who are expected to graduate in summer 2010. Some vacancies unfilled on short term basis as result of management decisions. Percentage sickness 7.2 5.4 6.2 7.7 I&A = 10.3% Staff 3a for Children's District = 9.4% Services ò

1384 SO37 ­To continue application of training methods 20/01/2010 Bhardwaja, including coaching/mentoring and e­learning Progress on the training and development plan: Neelam • Qualifying and post qualifying training programmes commenced as per plan • Award ceremony held for NVQ candidates who achieved their award through SCWDP Assessment Centre. • Event to launch POVA DVD held. • Co-ordination of Safeguarding Conference. • In-house training, qualification and PQ training proceeding as planned. • Practice Learning Opportunities identified to meet the requirements of our partners at Cardiff University and UWIC. • Support groups and bespoke training programmes for social workers in the First Year in Practice continue to run. • Information gathered from Managers and staff on priorities for training for 2010/11.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 91 of 110 Strategic Aim: Ensuring that Carers are supported effectively

1385 SO38 ­To develop and implement the new Cardiff 20/01/2010 Bhardwaja, Carers Policy and guidance, including; ­To improve Guidance has been written for use of the Carer's Budget and Carers Emergency Card Scheme. Neelam and increase training for informal carers ­To These guidance notes have been distributed to teams and are also available on the Carers produce and distribute the Carer’s Handbook ­To Intranet site. develop more effective consultation with carers. The Carers Handbook was formally launched along with the Carers Emergency Card in November 2009.

Members of the Carers Participation group are still awaiting dates to be trained on the Social Inclusion site, although the site is already set up for use.

The launch of the Carers Forum is still planned for March 2010 with the first formal meeting taking place in April 2010. Terms of Reference have been drafted for this group.

For Young Carers: • Issues relating to Parent Carers and services for disabled children are represented through Service Area membership on the Advisory Planning Group (APG) • Carers Action Plan presented to Scrutiny. Comments received will be discussed at the next APG and reported in quarter 4.

Issues to monitor: • Continued membership on Advisory Planning Group • Feedback from Scrutiny and responses from members of the APG

Page 92 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of carers 187 200 39 71 57 FCLI44 assessments completed ò K

The percentage of 24.7 60 19.5 20.4 27 SCA/018 carers of adults who (a) were offered an assessment or review of their needs in their ñ K own right during the year The percentage of 47.6 38.6 59.2 32.8 SCA/018 carers of adults who (b) had an assessment or review of their needs in their own right ò e during the year

The percentage of 77.4 40.6 29.7 42.1 SCA/018 carers of adults who (c) were assessed or re-assessed in their own right during the ñ e year who were provided with a service The percentage of 2.9 7.7 2.1 5.3 SCA/018 new carers of adults (d) who are awaiting an assessment in their own right at the end of ò e the year

Page 93 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of nights 9194 10400 2185 2267 2042 SCAL15 of respite care in care (a) homes arranged during the quarter ò K

The number of 89 30 35 33 38 SCAL15 users/carers provided (b) with night sitting services during the quarter ñ J

The number of 304 85 88 68 87 SCAL15 users/carers provided (c) with day sitting during the quarter ñ J

Strategic Aim: Improving the health of citizens and reducing obesity

1386 SO39 ­To implement the review of charges in the 12/01/2010 Bhardwaja, Council’s leisure facilities A new scale of Fees and Charges for Leisure Facilities has been proposed for 2010/11. In Neelam general, it is proposed that charges are increased by an average of 6% to help recover an anticipated increase in costs of 3%. Some charges may increase substantially more than 6% where it is felt that the market can stand it – swimming lessons provides one example where the charge is increasing by 13%. There will be no price increase applied to the Active Card for 2 years which will mean that payment by monthly Direct Debit will be a more attractive option for customers using Leisure facilities more than 7 times per month. These proposals are subject to Executive approval.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 94 of 110 1387 SO40 ­To establish the city­wide Physical Activity 07/01/2010 Bhardwaja, Operational Sub­group to ensure that the Physical Operational Subgroup met for first time on 5th November 2009 and will meet again on 19th Neelam Activity Strategy 2008/11 is delivered. January and 9th March 2010. Membership will be widened and an Action Plan agreed at these meetings.

Reporting on the LAPA is presented to the Physical Activity & Health Steering Group each quarter, who meet next on 21st January 2010.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of individuals 706 869 362 417 289 Annual - The result for Qtr 3 is PA 08 who take up the 289 which is an increase of 71 exercise referral from on the annual quarterly target their GP. of 218. Period - The Qtr 3 result for ñ J 2009/10 has increased by 149 against the relevant previous period (140 Qtr 3 2008/09). The exercise referral scheme is in the process of gradually increasing referral rates due to the evaluation period coming to a close. This trend will continue on the increase to resume normal performance for the reminder of this financial year and in to the new annual period

1388 SO41 ­To pursue the application to the World 20/01/2010 Bhardwaja, Health Organisation for Cardiff to become a The Healthy City application was successful and Cardiff received Healthy City designation at Neelam designated ‘Healthy City’ the end of October 2009.

A launch event was held in January 2010. The programme included presentation from the WHO Europe Head of Healthy Cities, Director of Belfast Healthy Cities, the Chief Medical Officer for Wales, and the Leader Cardiff Counci. Workshops were held to help develop the Cardiff Healthy City programme with stakeholders.

Page 95 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

Number of individuals 706 869 362 417 289 Annual - The result for Qtr 3 is PA 08 who take up the 289 which is an increase of 71 exercise referral from on the annual quarterly target their GP. of 218. Period - The Qtr 3 result for ñ J 2009/10 has increased by 149 against the relevant previous period (140 Qtr 3 2008/09). The exercise referral scheme is in the process of gradually increasing referral rates due to the evaluation period coming to a close. This trend will continue on the increase to resume normal performance for the reminder of this financial year and in to the new annual period

1389 SO42 – Explore options for the development of Bhardwaja, online payments system for schools, including for Neelam the payment of school meals

NO KEY PERFORMANCE INDICATORS SELECTED

Page 96 of 110 Cardiff Connections

Strategic Aim: Empower citizens, communities and customers & improve access to and delivery of services

1264 CC01 ­ To develop and agree a Corporate Customer 15/01/2010 Berry, Kate Services Strategy, Customer Service Standards & Following consultation with a wide range of stakeholders the final draft of these documents will Corporate Multi Channel Access Plan so that shortly be available for the signoff. citizens and customers can access council services easily

NO KEY PERFORMANCE INDICATORS SELECTED

1265 CC02 ­ To procure a technology partner to develop 20/01/2010 Salter, and provide improved customer access to Council • Contract with TCS signed 19th October. Christine services • Accommodation for TCS team located in County Hall. • Partnership mobilisation commenced 9th November ,TCS staff on-site at County Hall. • TCS commenced work on the Optimise-IT process to catalogue business processes and supporting technologies; OIT expected to be complete by end of February 2010. • Internal Shared Service business case signed off and project commenced; delivery of 1st Phase expected Q2 2010/11.

NO KEY PERFORMANCE INDICATORS SELECTED

1266 CC03 ­ To increase citizen focus through the 15/01/2010 Berry, Kate development of technology to integrate existing The Councils Strategic Transformational Change Programme has identified a number of front office with core services pathfinder projects to improve access and services for citizens, customers and communities which involve the development of technology as well as improvement of business processes. Citizen Services is represented and will play a key role on each of these project teams

NO KEY PERFORMANCE INDICATORS SELECTED

1267 CC04 – To open a new access point for services at 15/01/2010 Berry, Kate the Central Library and to explore further options A strategy is being developed within the Connecting Citizens 2 project regarding face to face

Page 97 of 110 for developing “one stop shops” contact with the citizens, customers and communities of Cardiff. This will underpin and inform the ongoing development of one stop shops across the council as a whole.

NO KEY PERFORMANCE INDICATORS SELECTED

1268 CC05 –To ensure that communities have a more 12/01/2010 Berry, Kate enhanced role in decisions regarding their areas, Considerable progress has been made on developing opportunities for area based working in through the establishment of proposals for area Cardiff. Much of this has been made by the LSB Transforming Neighbourhoods Project which based working, including consideration of has developed proposals for Neighbourhood Management Teams including senior officer proposals for area committees representatives from the Council, South Wales Police and local health services. This model of multi-agency neighbourhood management was formally approved by the Council’s Executive on 11 June.

A draft Briefing Paper has been prepared for members to consider at Council on options for involving members in area based working. This considers a range of options ranging from involving local members more formally in existing neighbourhood management arrangements through to the devolution of budgets and decision making to local area committees. It is expected that this briefing will be considered by Council early in 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient Support Services

1269 CC06 ­ To deliver an internal shared services 18/01/2010 Lenz, Philip project, including; ­HR, Payroll & staff training Business case approved and project mobilised December 2009. Phased implementation of (phase1) ­Exchequer services centre – accounts Internal Shared Services starting in April 2010 to be fully operational by summer 2010 payable/accounts receivable (Phase 2)

NO KEY PERFORMANCE INDICATORS SELECTED

1270 CC07 ­ To improve the management and 20/01/2010 Lenz, Philip maintenance of the Council’s vehicles that support •Interim structure has been put in place to ensure vehicle compliance is continued. services delivery, including; development of a centralised transport team; procure a strategic •The interim posts for the CTS project team has been put in place with a P&OD Officer and partner Finance Officer recruited. The Project Assistant and Project Technical Officers post have been advertised.

Page 98 of 110 •Ongoing savings have been identified and quantified in Home/Schools Transport area and benefit matrix signed off.

•Ongoing savings have been identified in Tyre replacement, Vehicle Disposal, Vehicle Colour Standardisation and Vehicle Replacement via contract hire. These benefits have been agreed and signed off.

•Consultation process is underway with members of staff affected by the creation of the Centralisation of Transport Services.

•Facilitating of a new Transport Maintenance Depot are ongoing.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Improving access and the control of information and knowledge in the Council.

1271 CC08 ­ To implement the Information Management 27/01/2010 Berry, Kate Strategy to ensure that customers, citizens and Whilst not all of the specific actions to implement flagged for 2008-09 and 2009-10 will staff have access to appropriate information when necessarily be completed by 31 March 2010, at least as originally envisaged, much of that is they need it down to the appointment of an STP, and the refocus on STC Programme and Connecting Citizens.

At this stage we are broadly on track and anticipate acceleration when we get into the transforming technology phase of working with TCS - this phase recognises the importance of IM by assigning 1 Council FTE to the transforming technology team to represent.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient use of our land and property

1272 CC09 ­ To adopt a Corporate Asset Management 21/01/2010 Salter, Strategy An update to the Corporate Asset Management Plan will be prepared as part of the Budget Christine settlement to be reported to Executive in Q4. A number of land & property initiatives have been identified as part of STC which can be progressed in advance of the Built Environment

Page 99 of 110 Strategic Partnership. These involve the disposal of a number of non-operational properties, as well as the commencement of an initiative to make more efficient use of the Council’s main accommodation offices at County and City Hall, and Wilcox House and Global Link.

The current position on property disposals to generate receipts and move towards a more sustainable asset base is:

• 125 Cathedral Road – sold July 09 for £560K. • Former Albert Road Social Services Centre in Canton sold at auction for £100K in November 09. • Park Place Registry Office – Progressing well and pre- contract enquiries progressing. • Former Castlefields Centre for Adults with Learning Difficulties - planning permission obtained for residential development. Also recent positive discussions for possible disposal to LHB. Agreement reached on price and draft wellbeing powers report prepared. • Hawthorn Junior School - approach the market for alternative developments currently under consideration. Awaiting authorisation. To proceed. • Briardene - current planning application in abeyance pending preliminary negotiations for development of a community facility. Progress rather slow • Highfield Lodge. No further progress.

NO KEY PERFORMANCE INDICATORS SELECTED

1273 CC10 ­ To reduce the Council’s Carbon emissions 20/01/2010 Salter, by 60% as part of the ongoing Carbon Management The majority of the Council’s gas meters have now been changed to prepare for automatic Christine Strategy metering. AMR devices are currently being installed on the new meters and a small number of meters are now being read automatically.

The contract for electricity AMR will be formally awarded to the successful supplier by mid-February.

No new energy loans for energy measures have been agreed since Sep 2009.

Spend on measures in schools to date is as follows:

Heating controls: £217k released of which £64k paid.

Miscellaneous works: £93k released of which £79k paid to date.

Insulation works: £92k released, £29k paid to date.

Page 100 of 110 Lighting upgrades: £131k identified, £49k released, none paid to date. First installations commenced Jan 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Efficient partnership working

1274 CC11 ­ To implement the ‘Proud Capital Partnership 20/01/2010 Salter, Review’ Action Plan to integrate strategic • An initial audit of partnership resources was considered by the LSB Executive on 5th August. Christine partnership working across the City A further survey has been undertaken of partnerships to determine costs associated with meetings and the final report is now scheduled to go to the Executive LSB in February.

• Work is continuing to assess the viability of a joint partnership team, this is tied into the successful Invest to Save bid.

• A review for 2008/9 was completed in quarter 1. A further review for 2009/10 will be completed at the end of March as part of the work being undertaken to revise the Community Strategy and associated statutory plans.

• Partnership connectivity issues will now be addressed by proposals to develop all statutory plans in tandem and in a coordinated manner by April 2011. Joint planning and engagement sessions for partnership members are planned for 2010 as part of this process. A report is scheduled to go to the Council Executive, Vision Forums and Vision Forum members Management Teams setting out the proposals in early 2010.

• Options to be developed by April 2010. The monthly Capital Briefing that goes to all partnership members is also looking to improve awareness of key issues affecting organisations in Cardiff.

NO KEY PERFORMANCE INDICATORS SELECTED

1275 CC12 ­ To deliver the Local Service Board’s Local 20/01/2010 Salter, Delivery Agreement Outcomes for 2009/10 (with Work is focussing on applying the RBA methodology to LSB projects in Cardiff, with the Christine project activity to be agreed by the LSB Executive Neighbourhood Transformation initially trialling the methodology for the LDA. Once this and Proud Capital Vision Forum in April 2009) approach is agreed as appropriate, it will be applied to the rest of the LDA.

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1276 CC13 ­ To review the LSB Scrutiny arrangements 29/01/2010 Berry, Kate The multi-agency project group has met to discuss and appraise options, bearing in mind the changing scrutiny landscape in Wales. These will result in a report to the LSB Executive 3rd February 2010 seeking agreement on a way forward for resourcing arrangements.

NO KEY PERFORMANCE INDICATORS SELECTED

1277 CC14 ­ To implement a multi­agency 27/01/2010 Berry, Kate neighbourhood management model South Wales Police have now appointed a Safer Capital partnership analyst. WAG consulted on and are in support of creating a national framework for data sharing throughout Wales. A definitive response will be given before April 2010.

The Neighbourhoods Crime and Justice Co-ordinator attended a scrutiny meeting in November and updated regarding Neighbourhood Management. Paperwork has been standardised for each of the teams along with standardised agenda items and dates set for 2010.

A multi-partnerships event was held in November where the final framework was agreed for population outcomes and objectives for a Results-Based Accountability (RBA) approach to performance managing all partnership activity (including Transforming Neighbourhoods). All partners are now developing a draft framework of performance measures to complement the agreed population outcomes, and creating an RBA dashboard which is being populated with available data, ready for use by the six neighbourhood teams. The council's Strategy and Partnerships Operational Manager is preparing a report on RBA for EBM.

NO KEY PERFORMANCE INDICATORS SELECTED

1278 CC15 ­ To agree and implement the ‘Kafka’ Action 20/01/2010 Salter, Plan to address issues relating to young people not The Children & Young People’s Partnership continue to implement the Kafka Action Plan, Christine in education, employment and training (NEET) addressing issues around young people not in education, employment or training. Feedback has been given to researchers undertaking an independent review of the Kafka methodology. The project team has also participated in a workshop with the other Kafka pilots to look at learning points and the strengths/weaknesses of the approach.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 102 of 110 Strategic Aim: Efficient procurement & commissioning

1279 CC16 ­ To commence implementation of a new 3 20/01/2010 Salter, year Corporate Procurement Strategy Good progress has been made through our Knowledge Transfer Partnership with the University Christine of Glamorgan in developing the Council’s approach to Category Management. It is anticipated that the proposed approach will represent a significant change in the strategic role of procurement and it is anticipated that it will be ready for implementation by March 2010. A draft Corporate Procurement Strategy will be available by March 2010 to be approved by EBM in September 2010.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Maximise resources for frontline services through the optimisation of charging and trading arrangements

1280 CC17 ­ To increase the amount of revenue by 20/01/2010 Salter, £250,000 in order to make available for frontline Significant work has been undertaken in the first half of the year in order to establish Christine services opportunities that will increase revenue into the Council. The target date for realisation of benefits is primarily focussed on the last six months of the financial year (October – March). Indications are currently that this target will not be reached by end of March 2010 with a figure of £50,000 being more likely.

NO KEY PERFORMANCE INDICATORS SELECTED

Strategic Aim: Improving the capability of our people & developing leadership capacity and capability

1281 CC18 ­ To reduce sickness absence by a further 5% 15/01/2010 Lenz, Philip The position in relation to Sickness Absence performance at the end of quarter 3 shows the Council to be on target for its planned reduction in days lost of 5%.

We continue to provide regular managment information to CMB and Service Area Management Teams - on a monthly basis - to enable them to maintain their focus on the issue, and in particular to ensure proper cas management of long term absence.

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Further revisions to our Sickness Absence Policy were the subject of a report to EBM in January 2010, and recommendations agreed for implementation from April.

Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The number of 12.6 11.98 2.44 4.95 8.44 The cumulative position in CHR/002 working days/shifts relation to days lost per per full-time employee still shows an equivalent (FTE) local overall improvement in authority employee Sickness Absence ñ J lost due to sickness performance for the Council. absence Traditionally, quarters three and four show greater levels of absence compared to the early part of year, and it is noted that a similar level of absence for the final quarter will see the Council achieve its target which represents a 5% improvement year on year.

Managers in Service Areas will need to maintain focus on addressing both short and long term absence. Percentage of short 3.14 2.5 2.21 2.72 3.79 SCAL7 term sickness absence - (Adult Services) ò K

Percentage of long 7.26 6.8 6.33 7.03 6.43 SCAL8 term sickness absence - (Adult Services) ñ J

Page 104 of 110 1282 CC19 ­To complete job evaluation and propose a 15/01/2010 Lenz, Philip Council­wide pay and grading structure Batch 13 Workshops and Sign offs completed.The main focus of JE concerns Schools based posts. Workshop Process continuing to be rolled out for school based posts and estimated that 530 Postholders from secondary and special schools will need to attend workshops with the primary establishment still to be reviewed. In view of nunbers of schools posts, this will mean the addition of extra Workshop batches in January /March. The Primary School establishment has been sent to Headteachers to review and to nominate postholders for the Workshops in January and beyond.

Validation Panels met 2 days per week from 9th November to 16th December. Modification to process now means that many more jobs can be validated .Estimated that of 2500 JEQs that have been evaluated, 35% have been validated at these panel meetings.Focus will be schools posts going through JE process with furrther validation panels in 2010. The Single Negotating Group continues to meet on a fortnightly basis .It is anticipated that early in New Year, a joint Council/TU communication will be sent to all NJC staff to update on current position.Arrangements in place to advertise for 2 temp Job Analysts, until October 2010, to assist progress with the project .

NO KEY PERFORMANCE INDICATORS SELECTED

1283 CC20 ­To complete and implement corporate and 18/01/2010 Lenz, Philip service area workforce plans to enable the Council Service Areas continue to be supported in the completion of SA workforce plans through to respond to future service delivery challenges meetings, presentations and scheduling of workforce planning workshops. A corporate workforce plan will be developed in early 2010

NO KEY PERFORMANCE INDICATORS SELECTED

1284 CC21 ­To Identify and develop our own employees 18/01/2010 Lenz, Philip to ensure the Council is able to deliver the Council’ Leadership development continues including Sustainable Leadership and Institute of s STC programme and respond flexibly to the Leadership and Management (ILM) programmes providing opportunities to enhance the service delivery challenges. management population capability of the Council. Two Development centres will take place before the financial year end.

NO KEY PERFORMANCE INDICATORS SELECTED

Page 105 of 110 1285 CC22 – To prepare for an integrated Equalities 18/01/2010 Lenz, Philip Scheme by strengthening and consolidating Between October and December 2009 the Council developed work on each of its seven existing strand­ specific work on equality and equalities strands, and generic approaches to the single equalities agenda. Highlights have diversity relating to race, gender, age, sexual included: orientation, disability, religious and non­religious belief, and languag All Equalities Strands

- produced an Equalities Annual Report for 2009/10, reviewing the major themes prioritised and successes achieved on the Council's equalities initiatives during the year

- held a conference at City Hall on 9 November to review the Council's three public sector equality duties on race, disability and gender, and to consider ideas around belief, age and sexual orientation to be incorporated into a new single equality scheme. The conference, organised in partnership with the City's Equality and Human Rights Network, attracted 150 guests from different equalities groups and communities. There were 12 workshops held during the day on relevant themes and equalities strands, all of which will be written up into a Conference report which will advise on future priorities for the Council's different equality schemes.

- strengthened the management arrangements for the Council's Strategic Equality Group, prompted by the departure of Steven Phillips who had chaired the Group for the past three years. The Group is now chaired by Councillor Judith Woodman, and has been boosted by the addition of the Council's two Corporate Directors and three extra Chief Officers. The inaugural meeting was held on 27 November, and four dates for 2010 have been agreed. - produced a statistical report on the diversity of the Council's workforce during 2007/8 and 2008/9, which Philip Lenz and P&OD managers will analyse to identify areas of under-representation along the lines of age, gender, race and disability, and take corresponding corrective actions.

- piloted a new ILM Level 2 Equality and Diversity Awareness programme which all Senior Managers will attend on a three yearly basis. The pilot will be evaluated early in 2010 and rolled out early in the 2010/11 financial year.

- equality impact assessed a number of key policies, including a range of transport policies and the Strategic Transformational Change Programme.

- produced guidelines to ensure that equality and diversity are considered in procuring strategic Social and Built Environment Partners for the Council

- organised an involvement event for equalities communities to test the Council's access channels via the Connecting Citizens 2 Project

Page 106 of 110 Older Age

- Re-energised the Older Person's Ethnic Minority Council into a new group called CEME (Cardiff Ethnic Minority Elders).

Disability - assessed the accessibility of the River Ely Accessible Path

- organised two meetings of the Access Focus Group, which focussed on the pedestrianisation of High Street

Race - organised three events to mark Black History Month in October 2009. One was a women's event arranged through the Women's Network at St David's Hall. Another was an employee networking event arranged with several other public sector employers at Cardiff University. The third was a large public event at Wales Millennium Centre attended by over 1000 people, funded by the Council and organised by the Black Voluntary Sector Network.

- launched the Way of Life Programme for Black and Minority ethnic Communities to access health promotion and dietary advice, mentoring and volunteering opportunities

- responded to consultation on the Wales Assembly Government's "A Road Less Travelled" strategy on Gypsy and Traveller Accommodation and Inclusion

Sexual orientation - organised a well-attended network event with several other large local employers for their LGBT employees to commemorate National Coming Out Day on 12 October

Page 107 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 4.26 4.25 4.44 4.45 4.53 The percentage of Black and CHR/004 local authority Minority Ethnic employees employees from continues on its positive minority ethnic growth curve. A statistical communities. monitoring report prepared to ñ J analyse the Council's workforce diversity for 2008/9 confirms that the level of recruitment of B&ME workers is continuing to rise, although there is still a higher than average attrition rate within this group. During Q3 positive developments were the introduction of a new Black and Ethnic Minority Employees Group to represent and advocate the issues of our B&ME staff, which we hope will lead to the increased retention and development of this group within the workforce. A number of events to commemorate Black History Month in October 2009, and a Cardiff Council Equality Conference in November 2009 all contributed to further raising the isuue of the value the Council places on the diversity of its workforce

Page 108 of 110 Indicator Title 2008/09 Annual Q1 Result Q2 Result Q3 Result Q4 Result Outturn Comments Trend Progress Ref Target 2009/10 2009/10 2009/10 2009/10 2009/10 Against Tgt

The percentage of 1.25 1.5 1.23 1.22 1.2 The new corporate equality CHR/005 local authority monitoring form was employees declaring distributed in the November that they are disabled 2009 "Our News" employee under the terms of the newsletter, which was ò L Disability distributed via payslips to all Discrimination Act 18,000 Council employees. 2005 While the early response has been predictably low, the results are being added to the Council's SAP employee database, and will contribute to the percentage of workers identifying as disabled.

1286 CC23 ­To ensure equality between Welsh and 18/01/2010 Lenz, Philip English languages by actively promoting and Guidance has been produced covering certain aspects of the Welsh Language Scheme supporting (the use of) the Welsh language through 2009-2012, and staff have been informed of their responsibilities and the procedures to follow. the implementation of the Council's 2009/12 This guidance is Linguistic Skills Strategy and associated action available on the Council’s Intranet. Briefing sessions have been offered to teams who wish to plan have further information.

A meeting was held with the Welsh Language Board to discuss finer points of the Welsh Language Scheme Annual Monitoring Report, and was also an opportunity to provide further information requested by the Board. A report will be produced by the Welsh Language Board incorporating the information provided by every local authority in Wales.

Representatives in Adult Services, Children’s Services, Strategic Planning & Environment, Highways & Waste Management and People & Organisational Development continue to roll out Welsh Language Awareness Training to their staff. Economy Enterprise & Infrastructure have started providing training for their staff, ICT are coming to the end of their training, whilst all Partnerships & Citizen Centred Services staff have received the training. Schools & Lifelong Learning, Housing & Neighbourhood Renewal, Law & Governance and Clerk to the Council have yet to start rolling out the training. This due to the limited number of trainers available in the Council.

Work on establishing frontline teams throughout the Council is continuing, as one of the first steps of implementing the Corporate Welsh Language Skills Strategy. Guidance is currently

Page 109 of 110 being produced. Once completed this guidance will be used side by side with the Cardiff Council Linguistic Assessment Tool to establish an overview of the Council’s Linguistic needs and objectives.

NO KEY PERFORMANCE INDICATORS SELECTED

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