Republic of the Philippines Province of Tarlac MUNICIPALITY of BAMBAN
Total Page:16
File Type:pdf, Size:1020Kb
Republic of the Philippines Province of Tarlac MUNICIPALITY OF BAMBAN Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 1 MESSAGE Through the years, the Municipal Government of Bamban is continuing with its thrust of providing for the general welfare of its people. With the enactment of Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007, LGUs are mandated to ensure a competent, efficient and quality service delivery anchored on transparency and accountability. After a series of trainings and seminars involving all LGU Employees, the Municipal Government revised its Citizen’s Charter, a guidebook providing details of functions on the frontline services of the local government unit. This year, the LGU of Bamban made important inputs in its Citizen’s Charter highlighting the way the frontline services are presented: the step-by-step procedure for availing each service, the response or transaction time for its delivery, the required fees, and the municipal officers and personnel responsible for the services. Supplemental to this information is the list of requirements a client must comply with to facilitate service delivery. May this Citizen’s Charter serve as a development tool in the promotion of good governance and responsive public service. Further, the municipal government desires that the Citizen’s Charter will empower our constituency and open opportunities for greater people’s participation on service improvements. JOSE ANTONIO T. FELICIANO Municipal Mayor Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 2 INTRODUCTION Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of2007, took effect on September 5, 2008 following the issuance of the Implementing Rules and Regulations (IRR) by the Civil Service Commission. It provides that all government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective standards to be known as the Citizen’s Charter. The Act was passed in response to the urgent need to establish an effective system that will eliminate bureaucratic red tape, avert graft and corrupt practices, and improve efficiency of delivering government frontline service. It aims to promote efficiency and transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known these standards to the clients/citizens. The Municipality of Bamban has always been supportive to programs aimed at efficiency and effectiveness in public service; and to be part of that cause is an honor beyond words. That is why we take on paramount effort to pursue innovations that bring reforms to the way we serve the public. Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 3 VISION STATEMENT To live as an economically empowered people led by a proactive and dynamic leadership. One government with honest operation, integrity and trusted by our constituents. To live in a democratic, peaceful, progressive economy and livelihood even in global industry. MISSION STATEMENT Towards this vision, the government and people of Bamban shall strive to achieve progress and change through clean and organized government that is God fearing, pro-environment, pro- people and pro-government that advocates a true and commendable progress of the municipality. Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 4 Executive Order No. 18, S. 2016 AN ORDER MANDATING THE REVISION OF THE CITIZEN’S CHARTER OF THE MUNICIPALITY OF BAMBAN AND CREATING THE STEERING COMMITTEE AND TASK FORCE FOR THE PURPOSE WHEREAS, the Anti‐Red Tape Act of 2007 otherwise known as Republic Act. No. 9485 declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government; WHEREAS, in accordance with this policy, local government units have been mandated by R.A. 9485 to set up service standards to be known as the Citizen’s Charter in the form of Information Billboards which should be posted at the main entrance of offices or at the most conspicuous place, or in the form of published materials written either in English, Filipino, or in the local dialect; WHEREAS, the leadership advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery, which is also espoused by R. A. 9485; WHEREAS, the leadership is aware of the benefits that implementation of the Citizen’s Charter brought about to other LGUs and their constituents such as less cost of public service delivery, reduced vulnerability to graft and corruption, availability of feedback mechanism, existence of basis for assessing the performance of the local government and staff, as well as customer satisfaction, equal treatment of customers, availability of complaints and redress mechanism, and opening of opportunity for people participation on service improvement, among others; WHEREAS, it is the leadership’s desire for the Municipality of Bamban and its constituents, to reap the same benefits as mentioned above through the revision of its own Citizen’s Charter; NOW THEREFORE, I, JOSE ANTONIO T. FELICIANO. Municipal Mayor by virtue of the powers vested in me by law, do hereby order the following: Section 1. Revision of the Citizen’s Charter for the Municipality of Bamban. The Municipal Government of Bamban, Tarlac shall review the existing official document, service standard, or a pledge, that communicates, in simple terms, information on the services that it provides to its constituents. The said document shall describe the step‐by‐step procedures for availing a particular service, and the guaranteed performance level that the constituents may expect for that service, and shall include the following information: Vision and mission of the government office or agency; Identification of the frontline services offered, and the recipients of such services; The step‐by‐step procedure to obtain a particular service; Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 5 The officer or employee responsible for each step; The maximum time to conclude the process; Document/s to be presented by the client, with a clear indication of the relevancy of said document/s; The amount of fees, if necessary; The procedure for filling complaints in relation to requests and applications, including the names and contact details of the officials/channels to approach for redress; Allowable period for extension due to unusual circumstances; i.e. unforeseen events beyond the control of concerned government office or agency; and Feedback mechanisms, contact numbers to call and/or persons to approach for recommendations, inquiries, suggestions, as well as complaints. Section 2. Creation of the Steering Committee on the Citizen’s Charter Revision. A Steering Committee on the Citizen’s Charter Revision shall be created to serve as primary advisory body to the local chief executive in the overall direction and supervision of the Citizen’s Charter Revision. The Steering Committee shall be composed of the following: Chairman: Hon. Jose Antonio T. Feliciano Municipal Mayor Vice Chairman: Hon. Salvador L. Pascual Municipal Vice Mayor Members: Hon. Noel S, Rivera, Chairman-Committee on Good Governance Mr. Carlito M. Policarpio, Mun. Administrator Ms. Rowena T. Manalese, HRMO V Engr. Rosanna S. Calara, MPDC Ms. Marites S. Sigua, MCR Ms. Fe M. San Pedro, Mun. Accountant Ms. Agnes M. Lacanlale, Mun. Treasurer Mr. Mar Antonio P. Tan, Mun. Assessor Dr. Elaine B. Lumboy, OIC-MHO Ms. Josephine C. Saclayan, MSWDO Mr. Julio R. Silvestre, Mun. Agriculturist Engr. Jose L. Vital, Mun. Engineer Ms. Teresita C. Alimurong, Market Supervisor Section 3. Terms of Reference for the Steering Committee. The Steering Committee shall perform the following functions: Act as the LCE’s advisory council in the overall direction and supervision of the Citizen’s Charter program implementation; Assist the LCE in setting the goals and objectives of the Citizen’s Charter program; Assist the LCE in the review and refinement of the Citizen’s Charter; Lead in advocating and lobbying for the institutionalization of the Citizen’s Charter to the Sangguniang Bayan through an appropriate ordinance. Section 4. Creation of the Task Force on Citizen’s Charter Preparation. A Task Force on Citizen’s Charter Preparation shall be created to take the lead in the formulation, writing and packaging of the Citizen’s Charter. The Task Force shall be composed of the following: Municipality Municipality of Bamban l Citizen’s Charter l http://www.bambantarlac.gov.ph Page 6 Task Force Head: Mr. Carlito M. Policarpio, Mun. Administrator Deputy Task Force Head: Engr. Rosanna S. Calara, MPDC Members: Ms. Rowena T. Manalese, HRMO V Ms. Marites S. Sigua, MCR Ms. Agnes M. Lacanlale, Mun. Treasurer Ms. Fe M. San Pedro, Mun. Accountant Mr. Mar Antonio P. Tan, Mun. Assessor Dr. Elaine B. Lumboy, OIC-MHO Ms. Josephine C. Saclayan, MSWDO Mr. Julio R. Silvestre, Mun. Agriculturist Engr. Jose L. Vital, Mun. Engineer Ms. Teresita C. Alimurong, Market Supervisor Ms. Marlene C. Pangilinan,