EPSA 2009 Project Catalogue

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EPSA 2009 Project Catalogue European Public Sector Award 2009 Project Catalogue European Public Sector Award 2009 Project Catalogue 1 2 Table of Contents Foreword 004 European Public Sector Award 2009 - Statistics 7 European Public Sector Award 2009 - Projects Theme I Performance Improvement in Public Service Delivery 15 Theme II Citizen Involvement 143 Theme III New Forms of Partnership Working 193 Theme IV Leadership and Management for Change 275 The 20 Award Nominees and the 40 Best Practice Certificate Recipients of the European Public Sector Award 2009 are labelled as follows: Award Nominee Best Practice Certificate Recipient 3 FOREWORD ‘Assess Yourself and Learn from the Best - Showcasing and Rewarding European Public Excellence’ are the underlined words and mission of the European Public Sector Award - EPSA 2009, which aims to create an arena in which Europe’s public sector can excel and become an exemplar for the rest of the world with its new administrative problem-solving paradigms. Besides other award schemes at international level, the EPSA is the first pan-European platform and network of excellence that is open to all public sector organisations, regardless of their size or type or the cultural sphere in which they operate. EPSA addresses the most pressing public needs and concerns in Europe. Fifteen European countries and the European Commission - to whom we are most grateful - have shared this idea right from the beginning and have supported this initiative financially and institutionally, as well as by disseminating the EPSA information and conditions for application among their administrations. The number of eligible projects that were finally received and are now presented here in this catalogue demonstrate a sound result in making the many valuable experiences in European public administrations transparent, known to the public and usable. A total of 300 cases are described in this publication, originating from 27 European countries and EU institutions. The catalogue is divided into two parts. In the first chapter, data and statistics on the applications are provided, i.e. an overview of the projects by countries, administrative level, and size of administration or sectorial area of the submitting institution. The subsequent chapter illustrates all the good practices following a brief introduction to each of the four EPSA 2009 thematic areas - Performance Improvement in Public Service Delivery (Theme I), Citizen Involvement (Theme II), New Forms of Partnership Working (Theme III) and Leadership and Management for Change (Theme IV) - and ordered by country and EPSA registration number. Each case description also provides the reader with contact details of the submitter and how to find more information about the project in order to facilitate the exchange of good practice and lessons learnt. Projects awarded with a ‘best practice certificate’ and/or in the ‘nominees’ groups (top five projects per each theme) are highlighted respectively. In this context, we would like to thank all public sector actors in Europe, who, by submitting their projects to the EPSA 2009, have channelled their efforts and brought their valuable work to the attention of a wider European audience. We can guarantee that EIPA and the EPSA management team will use this knowledge to the benefit of all public administrations as well as boosting its learning potential and delivery of lessons learnt. Our sincere appreciation goes to the members of the EPSA team for the thorough enthusiasm and efforts they have demonstrated throughout the whole duration of the project. Special thanks go to Melanie Pissarius for her coordination of the work carried out for this publication and to Nina Chabaan for the compilation and editing of the cases. We would also like to extend our gratitude to Simone Meesters and Eloy Kruijntjens from the Publication Department and to Tiara Patel from Linguistic Services. 4 FOREWORD Finally, the forth-coming EPSA 2011 will again aim to become the leading platform for future administration reform ideas and challenges as well as an encouragement for governments to modernise and improve. EIPA will again try to equip the next EPSA with the necessary neutral, impartial and competent requirements for the preparation, coordination and management of the scheme. Marga Pröhl Alexander Heichlinger EPSA 2009 PROJECT TEAM AND THEME LEADERS Ms Marga Pröhl (DE), Theme I Performance Improvement in Public Service Delivery Director-General, EIPA Mr Tore Christian Malterud (NO), Head of Unit ‘European Public Management’, EIPA Maastricht Mr Alexander Heichlinger (AT), Theme II Citizen Involvement Senior Lecturer and Head of EPSA Mr Tony Bass (IE), Project Management Team, Irish Seconded National Expert, EIPA-ECR Barcelona EIPA Maastricht Ms Melanie Pissarius (DE), Theme III New Forms of Partnership Working EPSA Junior Officer and Mr Michael Burnett (UK), Expert, Research Assistant, EIPA Maastricht, together with Alexander Heichlinger EIPA Maastricht Ms Chaja van Boesschoten (NL), Theme IV Leadership and Management for Change Programme Organiser, Ms Herma Kuperus (NL), EIPA Maastricht Dutch Seconded National Expert, EIPA Maastricht Ms Nina Chaaban (DE), Student Assistant, EIPA Maastricht Ms Patricia Gallego (ES), Student Assistant, EIPA-ECR Barcelona 5 6 European Public Sector Award 2009 - Statistics 7 GENERAL STATISTICS Applications by Country 0 10 20 30 40 50 Austria 27 Belgium 23 Bulgaria 8 Cyprus 7 Czech Republic 1 Denmark 1 Estonia 1 Finland 6 France 7 Germany 25 Greece 4 Hungary 5 Ireland 2 Italy 36 Liechtenstein 1 Lithuania 14 Luxembourg 2 Moldova 1 Netherlands 11 Norway 2 Poland 21 Portugal 4 Romania 45 Serbia 1 Spain 32 Sweden 4 Switzerland 2 United Kingdom 6 Pan-European 5 Applications by Thematic Area Eligible Theme I Performance Improvement in Public Service Delivery 130 2 128 Theme II Citizen Involvement 48 0 48 Theme III New Forms of Partnership Working 82 1 81 Theme IV Leadership and Management for Change 44 1 43 Total 304 4 300 8 GENERAL STATISTICS Applications by Sector All eligible applications External relations and aid, development and enlargement 2 Information society, technology, media and audiovisual 12 Education (higher and lower), training and learning 28 Sports, youth, culture and art 6 Science, research, innovation 3 Environment, climate change, agriculture (incl . food safety) and fishery 14 Employment, labour related affairs and gender equality 8 Public health and social welfare/affairs 24 Public administration, modernisation, institutional affairs, reform 125 Economic affairs, competition, SME 10 Justice, police, human rights and security 14 Regional policy and development, decentralisation 14 Taxation, customs, finances 12 Transport and infrastructure 3 Other 25 Total 300 Applications by Administrative Level Applications by Size of Organisation Local (125) 1-25 (17) Regional (81) 25-50 (20) National (82) 50-100 (47) Pan-European (12) Total: 300 >100 (216) Total: 300 9 THEME I STATISTICS Applications by Country Applications by Administrative Level 0 10 20 30 Austria 11 Belgium 6 Bulgaria 6 Local (58) Cyprus 5 Regional (25) Finland 3 National (42) France 3 Pan-European (3) Germany 7 Total: 128 Hungary 1 Ireland 2 Italy 16 Lithuania 5 Luxembourg 1 Applications by Size of Organisation Netherlands 7 Norway 2 Poland 12 Portugal 2 1-25 (2) Romania 21 25-50 (8) Spain 13 Sweden 2 50-100 (19) Sweden 4 >100 (99) Switzerland 1 Total: 128 United Kingdom 1 Pan-European 1 Application by Sector THEME I: Performance Improvement in Public Service Delivery Information society, technology, media and audiovisual 4 Education (higher and lower), training and learning 9 Sports, youth, culture and art 3 Science, research, innovation 2 Environment, climate change, agriculture (incl . food safety) and fishery 5 Employment, labour related affairs and gender equality 3 Public health and social welfare/affairs 12 Public administration, modernisation, institutional affairs, reform 65 Economic affairs, competition, SME 5 Justice, police, human rights and security 4 Regional policy and development, decentralisation 1 Taxation, customs, finances 6 Transport and infrastructure 1 Others 8 Total 128 10 THEME II STATISTICS Applications by Country Applications by Administrative Level 0 10 20 30 Austria 3 Belgium 3 Bulgaria 1 Local (22) Cyprus 1 Regional (12) France 1 National (12) Germany 4 Pan-European (2) Greece 1 Total: 48 Hungary 2 Italy 13 Lithuania 5 Netherlands 2 Poland 3 Applications by Size of Organisation Romania 3 Spain 4 Sweden 1 United Kingdom 1 1-25 (3) 25-50 (3) 50-100 (8) >100 (34) Total: 48 Applications by Sector THEME II: Citizen Involvement Information society, technology, media and audiovisual 7 Education (higher and lower), training and learning 5 Sports, youth, culture and art 1 Environment, climate change, agriculture (incl . food safety) and fishery 4 Employment, labour related affairs and gender equality 1 Public health and social welfare/affairs 2 Public administration, modernisation, institutional affairs, reform 20 Justice, police, human rights and security 1 Regional policy and development, decentralisation 3 Taxation, customs, finances 1 Total 48 11 THEME III STATISTICS Applications by Country Applications by Administrative Level 0 10 20 30 Austria 8 Belgium 7 Cyprus 1 Local (33) Estonia 1 Regional (30) Finland 2 National (15) France 2 Pan-European (3) Germany 12 Total: 81 Greece 1 Hungary 2 Italy 3 Lithuania 2 Netherlands 2 Applications by Size of Organisation Poland 6 Romania 17 Serbia 1 Spain 9 Sweden 1 1-25 (11) United Kingdom 3 25-50 (6)
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