EVERYONE COMMUNICATES, FEW CONNECT EVERYONE COMMUNICATES, FEW CONNECT WHAT THE MOST EFFECTIVE PEOPLE DO DIFFERENTLY JOHN C. MAXWELL © 2010 by John C. Maxwell All rights reserved. No portion of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, scanning, or other—except for brief quotations in critical reviews or articles, without the prior written permission of the publisher. Published in Nashville, Tennessee, by Thomas Nelson. Thomas Nelson is a registered trademark of Thomas Nelson, Inc. Published in association with Yates & Yates, www.yates2.com. Thomas Nelson, Inc. titles may be purchased in bulk for educational, business, fund-raising, or sales promotional use. For information, please e-mail
[email protected]. Scripture quotations from The Message by Eugene H. Peterson. © 1993, 1994, 1995, 1996, 2000. Used by permission of NavPress Publishing Group. All rights reserved. Scripture quotations from HOLY BIBLE: NEW INTERNATIONAL VERSION ®. © 1973, 1978, 1984, by International Bible Society. Used by permission of Zondervan Publishing House. All rights reserved. Page 27 Cartoon © Randy Glasbergen. Photographs were submitted by commentators on Dr. Maxwell’s blog. Used by permission. Library of Congress Cataloging-in-Publication Data Maxwell, John C. Everyone communicates, few connect : what the most effective people do differently / John C. Maxwell. p. cm. Includes bibliographical references. ISBN 978-0-7852-1425-0 ISBN 9781400280803 (IE) 1. Business communication. 2. Interpersonal communication. 3. Interpersonal relations. I. Title. HF5718.M387 2009 650.1'3—dc22 2009051528 Printed in the United States of America 10 11 12 13 14 WC 9 8 7 6 5 4 3 2 1 This book is dedicated to John Wesley Maxwell, our fifth grandchild.