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Welcome Kit by Scanning This QR Code Or by Visiting Telus.Com/Welcomekit

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Welcome Kit by Scanning This QR Code Or by Visiting Telus.Com/Welcomekit See a doctor on your phone. TELUS Heath MyCare™ See page 26 for details. Race into the future with TELUS High Speed Internet. Access a digital copy of this Welcome Kit by scanning this QR code or by visiting telus.com/welcomekit SCAN ME Service Setup Install Installation expectations .....................................................................1 Equipment your technician may install ............................................. 2 Solutions your technician can provide .............................................. 3 Our customer service is what sets us apart ...................................... 4 Welcome to TELUS ............................................................................. 5 Explore TELUS Manage your TELUS Wi-Fi using the My Wi-Fi app ......................... 6 Explore Canada’s most comprehensive all-in-one protection ...................... 7 Create your own personalized TELUS email addresses .................. 7 Optik on the Go ................................................................................... 8 Optik TV apps ...................................................................................... 9 Learn more Wi-Fi expectations .............................................................................10 Wi-Fi speeds....................................................................................... 11 Learn Wi-Fi coverage ...................................................................................12 Manage your Internet data usage .....................................................13 Get to know your Optik TV remote ...................................................14 How to Connect to Wi-Fi ................................................................................15 Fix a black screen on my TV .............................................................16 Program your remote .........................................................................17 How to Setup parental controls .....................................................................18 Record TV ...........................................................................................19 Purchase PIN .....................................................................................20 Closed captioning / descriptive video ..............................................21 Get more help....................................................................................22 Free TELUS services Free VOD coupon ..............................................................................23 Referrals ............................................................................................ 24 Free Get more with TELUS .......................................................................25 TELUS Health MyCare™ ..................................................................26 TELUS Rewards™ .............................................................................27 Find your favourite channels ............................................................28 Installation expectations Install TELUS technicians will… …perform a neat and clean install in your home and ensure that your installation experience exceeds your expectations. Explore Neat and Clean Installs …optimize Wi-Fi coverage to connect wireless devices throughout your home. Learn Best Technology …verify your internet connection speed to ensure reliable, fast and ultra responsive service. How to Super Fast Connections …show you how you can use the My Wi-Fi app to manage your network and control internet usage in your Free home. Control of your Wi-Fi 1 Equipment your technician may install Install Advanced Wi-Fi modem ■ Connects all the devices in your home, both wired and wireless. Specific models may vary. ■ Provides personalized secure home Wi-Fi to Explore wirelessly connect to the Internet. Optical Network Terminal (ONT) ■ Connects to your modem and translates light signals from a fibre optic line into electronic Learn signals that your modem can read. Optik TV PVR ■ Lets you watch andrecord multiple shows in astonishing How to quality from any room in your home. Free 2 Solutions your technician can provide Install TELUS Boost Wi-Fi ■ Extend the range of your home Wi-Fi and get the best coverage in every corner of your home. Explore Additional digital boxes ■ Extend the viewing experience to other TVs in your home. Additional remote controls, jacks and cables Learn ■ Additional remote controls, jacks and cables may be purchased as desired. Extra channels and services ■ Add extra channels or services while the technician is onsite. How to Free 3 Our customer service is what Install sets us apart Following today’s installation, you may receive a survey call from TELUS to rate your service and to provide feedback on your technician. Here is a sample of what you will see on the survey: ■ How would you rate the overall performance of the technician who did your install or repair? Explore ■ Did you receive a call from the technician prior to their arrival at your home? ■ Did the technician introduce themselves and provide you with a business card when they arrived? ■ Did the technician tell you when they completed the job? ■ Did the technician provide information on TELUS products and services, including additional channels, how to use your services, etc.? ■ If you have any Wi-Fi devices, did the technician explain how Wi-Fi Learn works and show you the Wi-Fi performance around your home? ■ Would you recommend TELUS to a friend or colleague? If you have any questions or experience any issues over the next 30 days, please call your technician. How to Free 4 Welcome to TELUS Install We’re excited to have you on board. Now that you have your services installed, you can easily manage your TELUS services online when it’s convenient for you. ■ Visit telus.com/mytelus to login or register, or through our new mobile app. To get the app visit telus.com/app ■ You will need your account number for registration. You can find your account number on your first bill when it is sent or Explore visit telus.com/contact to call or chat online with us. Thank you for choosing TELUS. ■ View your bill details ■ Pay your bill easily ■ Setup or update pre-authorized payments ■ Upgrade to Unlimited Internet usage ■ Manage your Optik TV package My TELUS Learn ■ Check your TELUS rewards balance ■ Pause Wi-Fi access with a single tap ■ A simple dashboard to see the devices connected to your home network ■ View and change your Wi-Fi network name and password My Wi-Fi ■ Create a guest network How to ■ Watch live and On Demand shows and movies ■ Set recordings on the go ■ Start a movie on your TV and pick up where you left off on your device Optik on the Go Free 5 Manage your TELUS Wi-Fi Install using the My Wi-Fi app ■ Advice on how to position your Wi-Fi boosters for the best Wi-Fi experience ■ A simple dashboard to see the devices connected to your home network ■ Ability to pause Wi-Fi access with a single tap ■ A safe and secure network with one-touch software updates Explore ■ Quickly access your historical speed tests from your modem to the Internet Learn How to Free 6 Canada’s most comprehensive Install all-in-one protection* Get superior protection for your device, online privacy and identity with TELUS Online Security, Powered by NortonLifeLockTM. Go to telus.com/onlinesecurity to learn more. Explore Protect your devices When browsing the web, your devices are safeguarded by real-time protection against viruses, spyware, and other online threats. Mask your information and data Learn Public Wi-Fi networks and software vulnerabilities can be exploited by criminals to steal your data and financial information. A VPN (Virtual Private Network) can help keep you anonymous while you browse, by encrypting the data you send and receive online. Stay updated on identity theft Cyber attackers are often able to get a hold of user data. While no one can stop these breaches, NortonLifeLockTM monitors the dark web for your data, and if your identity is stolen, will help restore your identity. How to Learn more at telus.com/onlinesecurity *Applies to TELUS Online Security Standard, Complete, and Ultimate plans. Create your own personalized TELUS email address** All TELUS Internet customers receive up to 10 free TELUS personalized email addresses. Free Activate your inbox by visiting telus.com/emailsetup ** If you are a TELUS PureFibreTM customer this may not apply to you as this feature may not be available in all services and packages. 7 Optik on the Go Install Use the Optik TV® app to watch live and On Demand shows and movies. Using your smartphone or tablet, you can: ■ Access the most live TV channels available on the go in western Canada. ■ Set recordings while you are out. ■ Choose from thousands of On Demand titles. Explore ■ Order a movie on your TV and pick up where you left off on your tablet. Learn Step 1: Sign up for My TELUS Visit telus.com/register to sign up. Step 2: Download the Optik TV app Search for Optik TV in the app store on your Apple or Android device. Launch the app and use your My TELUS username and password How to to login. For additional details and support, visit telus.com/optikapp Wonder Woman and all related characters and elements are trademarks of and © DC Comics. © 2017 Warner Bros. Entertainment Inc. The LEGO Batman Movie © 2017 Warner Bros. Entertainment Inc. Kong: Skull Island © 2017 Warner Bros. Entertainment Inc. John Wick: Chapter 2 © 2017 Summit Entertainment, LLC. All rights Reserved. Saban’s Power Rangers © 2017 Lions Gate Films
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