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What Matters to You Matters to Us 2013 ANNUAL REPORT

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what matters to you matters to us 2013 ANNUAL REPORT Our products and services Wireless TELUS provides Clear & Simple® prepaid and postpaid voice and data solutions to 7.8 million customers on world-class nationwide wireless networks. Leading networks and devices: Total coverage of 99% of Canadians over a coast-to-coast 4G network, including 4G LTE and HSPA+, as well as CDMA network technology. We offer leading-edge smartphones, tablets, mobile Internet keys, mobile Wi-Fi devices and machine- to-machine (M2M) devices Data and voice: Fast web browsing, social networking, messaging (text, picture and video), the latest mobile applications including OptikTM on the go, M2M connectivity, clear and reliable voice services, push-to-talk solutions including TELUS LinkTM service, and international roaming to more than 200 countries Wireline In British Columbia, Alberta and Eastern Quebec, TELUS is the established full-service local exchange carrier, offering a wide range of telecommunications products to consumers, including residential phone, Internet access, and television and entertainment services. Nationally, we provide telecommunications and IT solutions for small to large businesses, including IP, voice, video, data and managed solutions, as well as contact centre outsourcing solutions for domestic and international businesses. Voice: Reliable home phone service with long distance and Hosting, managed IT, security and cloud-based services: advanced calling features Comprehensive cybersecurity solutions and ongoing assured 1/2 INCH TRIMMED FOR GATEFOLD Internet: High-speed Internet service with email and a availability of telecommunications, networks, servers, databases, comprehensive suite of security solutions files and applications, with critical applications stored in TELUS’ TELUS TV: High-definition entertainment service with intelligent Internet data centres across Canada Optik TVTM and TELUS Satellite TV® Healthcare: Claims management and pharmacy solutions, IP networks and applications: Leading-edge IP networks hospital and hospital-to-home technology, electronic health that offer converged voice, video, data or Internet access on a records and other healthcare solutions through TELUS Health secure, high-performing network Conferencing and collaboration: Full range of equipment and application solutions to support meetings and webcasts by means of phone, video and Internet Contact centre and outsourcing solutions: Managed solutions providing secure, low-cost and scalable infrastructure with TELUS International contact centres in North America, Central America, Europe and Asia TELUS in 2013 ST ND RD TH 1QUARTER2 QUARTER 3 QUARTER 4 QUARTER > Completed our exchange > Koodo® ranked as the top > Introduced TELUS > Reflecting our focus on of non-voting shares for standalone wireless provider SharePlus plans, offering customers, the number common shares on a one- in Canada and TELUS wireless customers of customer complaints for-one basis to create a ranked as the number one unlimited nationwide talk directed at TELUS dropped single share class, providing national full-service wireless and text and data sharing by 27% as reported by the enhanced marketability and carrier in the J.D. Power > Opened a new intelligent Commissioner for Complaints liquidity of TELUS shares and Associates Wireless Internet data centre in for Telecommunications > Introduced Canada’s first Total Ownership Experience Kamloops, B.C. to support Services, while complaints network experience app, Study growth opportunities in for the industry as a whole enabling customers to > Raised $1.7 billion of senior managed IT services for increased by 26% help us address coverage unsecured notes in two wireline and wireless clients > Launched TELUS Link, opportunities series, an 11-year maturity > Launched a new wireless our next-generation > Acquired PS Suite EMR, at 3.35% and a 30-year digital box for Optik TV push-to-talk service over making TELUS Health the maturity at 4.40%, and repaid subscribers, enabling 4G networks and Wi-Fi, largest electronic medical $1 billion of other notes customers to move their TV providing instant voice records provider in Canada > Completed a two-for-one anywhere in the home, and communication with > Inducted into Canada’s stock split of TELUS organized channels into individuals or teams 10 Most Admired Corporate common shares categories to make it easier > Acquired Public Mobile and Cultures Hall of Fame by > Extended our dividend to find content welcomed its customers Waterstone Human Capital growth program through > Launched operations in the in Ontario and Quebec > Launched our Give Where 2016 and commenced our Northwest Territories and to TELUS You Live educational multi-year share purchase the Yukon, offering a full > Issued $800 million of senior program with Free The program (see Caution suite of wireless products unsecured notes in two Children to empower young regarding forward-looking and services on our 4G series, a seven-year maturity Canadians to create statements on page 42 LTE network at 3.60% and a 30-year positive change in their of this report) > Completed our $1 billion maturity at 5.15% communities > Held eighth annual TELUS 2013 share purchase > Launched TELUS WISE®, Day of Giving®, with 14,000 program, purchasing a free educational program TELUS team members, 31.2 million TELUS shares focusing on Internet and retirees, family and friends at an average price of smartphone safety to help serving local communities $32.07 per share Canadians develop safer online habits What’s inside Gatefold, 1-7 8-15 16-19 Corporate overview CEO letter to investors Operations at a glance Who we are, what we offer, our How TELUS is delivering on its A brief review of our wireless strategy and our 2013 performance proven growth strategy and focusing and wireline operations and 2014 targets on what matters to you Open to findOpen to about out more TELUS 20-21 22-30 31-172 Community investment Leadership Financial review How we give where we live® Our Executive Leadership Team, Detailed financial Board of Directors, and questions disclosure, including and answers a letter from our CFO, and other investor resources Who we are TELUS is Canada’s fastest-growing national telecommunications company, with $11.4 billion of annual 1/2 INCH TRIMMED FOR GATEFOLD revenue and 13.3 million customer connections, including 7.8 million wireless subscribers, 3.3 million wireline network access lines, 1.4 million Internet subscribers and 815,000 TELUS TV® customers. TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $350 million to charitable and not-for-profit organizations and volunteered 5.4 million hours of service to local communities since 2000. Our values We embrace change and initiate We believe in spirited teamwork opportunity We have the courage to innovate We have a passion for growth All financial information is reported in Canadian dollars unless otherwise specified. Copyright © 2014 TELUS Corporation. All rights reserved. Certain products and services named in this report are trademarks. The symbols TM and ® indicate those owned by TELUS Corporation or its subsidiaries. All other trademarks are the property of their respective owners. 2 . TELUS 2013 ANNUAL REPORT Our customers first commitments We take ownership of every customer experience We work as a team to deliver on our promises We learn from customer feedback and take action to get better, every day We are friendly, helpful and thoughtful Our national growth strategy We put what matters to you at the heart of everything we do. We are on a continuous journey to put customers first and be the most recommended company in the markets we serve. By listening to what matters to you, we continue to be a company with exceptional value for our investors, customers, team members and the communities we serve. 2 . TELUS 2013 ANNUAL REPORT Our strategic intent To unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. Our strategic imperatives Our six strategic imperatives guide our team as we work together to advance our national growth strategy. Focusing relentlessly on Providing integrated Building national growth markets of data, solutions that differentiate capabilities across data, IP and wireless TELUS from our competitors IP, voice and wireless Partnering, acquiring and Going to market as one Investing in internal divesting to accelerate team, under a common capabilities to build a high- the implementation of our brand, executing a single performance culture and strategy and focus our strategy efficient operation resources on core business TELUS 2013 ANNUAL REPORT . 3 2013 performance highlights Shareholder value matters to you. Performance matters to us. Liquidity and Income capital resources Customer connections Operating revenues Cash from operations Wireless subscribers4 2013: $11.4 billion 2013: $3.2 billion 2013: 7.8 million 2012: $10.9 billion 4.4% 2012: $3.2 billion 0.8% 2012: 7.7 million 1.8% EBITDA1,2 Capital expenditures Network access lines 2013: $4.0 billion excluding spectrum licences 2013: 3.3 million 2012: $3.9 billion 4.1% 2013: $2.1 billion 2012: 3.4 million 4.5% 2012: $2.0 billion 6.5% Earnings per share (EPS) – basic2,3 Internet subscribers 2013: $2.02 Free cash flow1 2013: 1.42 million 2012: $1.85 9.2% 2013: $1.1 billion 2012: 1.36 million 4.5% 2012: $1.3 billion 21% Dividends declared per share3 TV subscribers 2013: $1.36 Net debt to EBITDA ratio1,2 2013: 815,000 2012: $1.22 11.5% 2013: 1.8 times 2012: 678,000 20% 2012: 1.7 times 0.1times OPERATING REVENUES ($ billions) EBITDA1,2 ($ billions) 1013 11.4 1013 4.0 0912 10.9 0912 3.9 0811 10.4 0811 3.7 0710* EPS – BASIC2,3 ($) FREE CASH FLOW1 ($ billions) 1013 2.02 13 1.1 0912 1.85 1012 1.3 0811 1.74 0911 1.0 07 0809 4 .
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