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Valley Opportunity Council Community Assessment Report and Strategic Plan

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Valley Opportunity Council Community Assessment Report and Strategic Plan 2018-2020 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Table of Contents Executive Summary Page 1 Board Authorization Page 3 Agency Description Page 4 Mission Statement Page 5 Vision Statement Page 6 Community Profiles Page 7 Community and Internal Assessment Process Page 93 Key Findings: Community Assessment Page 97 Key Findings: Internal Assessment Page 104 Strategic Three Year Goals Page 109 Specific Objectives Page 116 Plan Monitoring and Reporting Page 119 Works Cited Page 120 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Executive Summary Valley Opportunity Council (VOC) has been serving low and moderate-income individuals and families in Western Massachusetts for over 50 years. VOC offers programming in a variety of areas including: Adult Education College and Career Readiness Early Education and Child Care Energy Assistance Homeless and Supportive Services Housing Nutrition Senior Services VOC’s leadership team began planning for our 2018-2020 Community Assessment Report and Strategic Plan in June of 2016. Since then, we have distributed, collected, and analyzed hundreds of surveys from community members, participants, board members, and employees. We have held multiple focus groups, interviewed various key stakeholders, and researched the causes and conditions of poverty in our community. All of this data was studied and compiled into our 2018-2020 Community Assessment Report and Strategic Plan (CARSP). The following report contains an overview of VOC, including a description of our agency, our mission statement, and our vision statement. Additionally, we have provided a detailed summary of all of the communities we serve, a total of 79, throughout Western Massachusetts. We have also provided a comprehensive account of our assessment process. The demographics, statistics, and community needs gathered from our research can be found in the Key Findings: Community Assessment, and Key Findings: Internal Assessment sections. Below are some of the highlights of our results. Our community members stated the following areas as the top five needs in the community: Affordable Housing Affordable Child Care Job Training Drug and Alcohol Addiction Services Nutrition Some of our key customer satisfaction findings were: 96% of respondents would recommend VOC services to friends or family 80% of respondents rate our customer service as Excellent or Good Some of the key internal findings were: 100% of our Board members take pride in being a VOC Board Member 95% of employees like their jobs 1 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Next, we outlined our Strategic Three Year Goals. This section details our plan to address the top five individual, family, and/or community needs. In this section, you will also find descriptions of funding strategies, our service delivery system, linkages, and how we plan to address the current service gaps for each of the five identified needs. In the Specific Objectives section, we describe, in detail, how we plan to achieve our goals over the next three years. This section provides additional specifications about the programming that we will be offering as well as information regarding the funding and partnerships we will be utilizing to achieve our goals. Some of the programming we plan on creating include: Increasing the number of safe and affordable housing units available in Chicopee and Holyoke Increasing the access and availability of affordable child care Increasing job training programs Providing individuals and families with referrals and resources for drug and alcohol addiction services Decreasing the amount of low-income families with food insecurity In our Plan Monitoring and Reporting section, we have outlined how VOC will monitor and evaluate the implementation of our CARSP. This section includes timing and key staff members who will be involved in the monitoring process. Finally, we have our Works Cited pages. Here, you will be able to find information about all of the secondary data we have gathered to help inform our CARSP. It is our hope that providing all of this information will give you a better understanding of VOC as an agency and the communities we serve. We are proud to be a part of this community and look forward to continuing to serve the residents for years to come. The information detailed in the CARSP is VOC’s plan for the next three years and it is our goal to achieve everything that is outlined in the following pages. However, this plan will be reviewed on an ongoing basis and therefore changes may be made based on funding availability and participant needs. In closing, I would like to thank the members of our Board of Directors as well as all VOC employees for their time and assistance with developing VOC’s Strategic Plan. It was an extensive process and their participation and input was incredibly valuable. Sincerely, Stephen C. Huntley Executive Director Valley Opportunity Council 2 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Board Authorization On June 15, 2017, VOC held a full meeting of our Board of Directors. VOC has a tripartite Board which consists of 18 members. One-third of our members are democratically elected representatives of the low-income communities we serve, one-third are public elected members of our community, and one-third are privately elected members of our community. The members of our Board of Directors, in particular our Program and Evaluation Committee, have taken an active role in the three year Community Assessment Report and Strategic Plan (CARSP). They have been involved in the process since it began and the CARSP was reviewed and discussed in detail and unanimously approved on June 15, 2017. The CARSP was submitted to the Department of Housing and Community Development (DHCD) on July 10, 2017. 3 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Agency Description Over 50 years ago, Lyndon B. Johnson declared a War on Poverty and it was this declaration that led to the formation of Community Action Agencies throughout the country. Valley Opportunity Council (VOC) is one of twenty three community action agencies in Massachusetts. VOC started out small in 1965 and was originally named the Community and Regional Opportunity Program. At that time, we only offered a few programs. VOC has grown significantly since then and now offers over 30 programs in a wide variety of areas including: Adult Education Housing Adult Basic Education Main Street Shelter Career Pathways Property Management Citizenship Classes Scattered Site Supportive Housing Distance Learning Veteran Single Room Occupancy English Speakers of Other Languages (ESOL) ESOL and Family Literacy Project Income Management Volunteer Income Tax Assistance (VITA) College Access and Career Pathways Educational Opportunity Center (EOC) Nutrition GEAR UP Chicopee Farmers’ Market Preschool Enrichment Team (PET) Summer Lunch Program Women, Infants & Children (WIC) Community Outreach Greening the Gateway Cities Senior Services Urban Tree Planting Program Senior Companion Program Early Education and Child Care Youth Services Center Based Cabot Manor After-School Program Family Based Cabot Manor Summer Camp Preschool Expansion Grant Montgomery Street After-School Program Mt. Carmel After-School Program Energy Assistance Youth Employment Emergency Utility Assistance Fuel Assistance (LIHEAP) Heating System Repair/Replacement (HEARTWAP) Several years ago, VOC also started investing in the local community by purchasing and renovating properties in Chicopee and Holyoke. These properties include market rate and low- income housing as well as multiple commercial and mixed-use buildings. When VOC first opened, we were only able to offer services in Chicopee and Holyoke, now many of our programs are available to participants throughout the greater Hampden County area. As we continue to grow our focus has been, and will continue to be, about helping people achieve a higher quality of life. 4 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Mission Statement VOC’s mission statement is: The Valley Opportunity Council Inc., is dedicated to eliminating poverty by providing the opportunity for our low and moderate- income neighbors, families, and friends in the greater Hampden County area, to achieve greater independence and a higher quality of life. The mission statement is reviewed by the full Board of Directors at least every five (5) years and was last reviewed, and unanimously approved, by the full board on April 28, 2016. As part of this review, the board members discussed the mission statement and confirmed that it still addressed poverty and that all of the agency’s programs and services are in alignment with the mission statement. VOC leaders also consider the agency’s mission statement in accordance with ROMA (Results Oriented Management and Accountability) practices and principles each time they consider a new grant proposal. 5 Valley Opportunity Council 2018-2020 Community Assessment Report and Strategic Plan Vision Statement VOC’s vision statement is: To help our community build opportunities. Our vision for the next three (3) years is to continue to support the members of our community by offering high quality and accessible programs and services. In addition to the goals
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