ESOMAR 28 Questions
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ESOMAR 28 Questions 1. What experience does your company have in providing online samples for market research? Since 2006, ClearVoice Research® has been providing high quality sample to thousands of partners. ClearVoice was founded after the successful development and management of two of the most popular panelist recruitment sites on the web, Survey Club and Survey Scout, which have flourished since their inception in 2004. ClearVoice delivers completed surveys to a diverse cross-section of market research clients. Our success is derived from our commitment to ensuring fast and cost- effective access to consumer and B2B sample through responsive, attentive, and personal service. ClearVoice Research is a technology company that leverages its unique software and recruitment channels to build 100% validated DOI panel allowing us to deliver quality sample. Our development team is able to integrate with partners and we have a host of technology solutions in-house. 2. Please describe and explain the type(s) of online sample sources from which you get respondents. Are these databases? Actively managed research panels? Direct marketing lists? Social networks? Web intercept (also known as river) samples? The main source of ClearVoice Research’s sample comes from our internally recruited, 100% DOI and telephone or SMS verified panel ClearVoiceSurveys.com and other branded research panels (BusinessDecisionMakers.com; CleaningAdvisoryPanel.com etc…) Our panel is an actively managed, purely market research panel housed in our internal database on our own servers. ClearVoice has partnerships with Facebook, Amazon.com, LinkedIn and TrialPay to provide high- quality web intercept respondents on an individual project basis. ClearVoice also has the ability to build custom blind or branded panels through targeting recruits and either empaneling them or requiring proof of identity. ClearVoice Research has the ability to leverage its internal software platforms to handle list management for any client provided sample as well as the ability to open river and router sources upon client request. 3. If you provide samples from more than one source: How are the different sample sources blended together to ensure validity? How can this be replicated over time to provide reliability? How do you deal with the possibility of duplication of respondents across sources? Validity of sample in projects where we use several sources is ensured through the requirement of proof of identity, ability to re-contact, digital fingerprinting, IP address capture and validation, fraud detection, speed traps, and unique variables assigned to each respondent to ensure that de- duplication occurs prior to data handoff to the client. 4. Are your sample source(s) used solely for market research? If not, what other purposes are they used for? We are a 100% research only panel. 5. How do you source groups that may be hard-to-reach on the Internet? ClearVoice Research owns and operates an internal phone room with dialers and recruiters for connecting with hard to reach groups, should that be needed for specific sampling projects. Our panel is census representative so we have capabilities among nearly all hard to source groups. When we need additional or supplemental niche and international sample, we source these hard-to- reach segments through partnerships with companies that own unique databases of individuals in desirable niches and recruit those members into our panel, typically on a revenue sharing basis with those partners. Additionally, we are able to leverage our internal polling tool to ask questions ‘on the fly’ all while building longitudinal profiles on our members. This functionality allows us to pre-target respondents based on polling questions which helps us to drive the incidence rate for certain projects up by asking specific term points before the survey launches. We capture more than 250 data points per panelist on initial registration. We are always interested in understanding what segments our clients find ‘hard-to-reach’ and will actively pursue panelists in those segments to fill the need if our panel does not have a representative set for that segment. 6. If, on a particular project, you need to supplement your sample(s) with sample(s) from other providers, how do you select those partners? Is it your policy to notify a client in advance when using a third party provider? We always seek client consent prior to utilizing outside sample providers. All supplementation through outside partners, as well as other sister companies have flash cookies assigned and goes through our IP address location verification to ensure unique survey responses and de-duplication. 7. What steps do you take to achieve a representative sample of the target population? ClearVoice can achieve inbound or outbound representative balancing. We create quota groups based on client selected demographics and can monitor invitations, starts or completes across these quota groups. 8. Do you employ a survey router? ClearVoice is in the final stages of testing its custom built survey router. We expect to begin deployment of the survey router to our panelists by August 2014. 9. If you use a router: Please describe the allocation process within your router. How do you decide which surveys might be considered for a respondent? On what priority basis are respondents allocated to surveys? Once ClearVoice deploys its survey router the allocation process will be based on a propriety code that our developers created to determine which projects are beneficial for our clients in both a financial and duration basis. 10. If you use a router: What measures do you take to guard against, or mitigate, any bias arising from employing a router? How do you measure and report any bias? Once ClearVoice deploys its survey router, we plan on having hourly reports showing quota ranks to ensure that all of our clients and projects are treated equally inside the router. 11. If you use a router: Who in your company sets the parameters of the router? Is it a dedicated team or individual project managers? ClearVoice has a dedicated technology team that is based in Jacksonville, Florida that is in charge of setting the parameters of the router and making adjustments on a daily basis. While feedback from project managers will certainly be welcome, ultimately our impartial developers who are not privy to client financial. 12. What profiling data is held on respondents? How is it done? How does this differ across sample sources? How is it kept up-to-date? If no relevant profiling data is held, how are low incidence projects dealt with? Full demographic and buyer behavior profiles are collected. In addition we also collect profile information on employment, autos, technology and media consumption, gaming, ailments, CPG use, travel & leisure activities, mobile devices, mobile browsing, and mobile operating systems. Profiles are available for updating to our members at all times. We actively request that members update their profiles when any changes occur in their lives. We also send them a yearly reminder on their birthday to update their profiles. We leverage the MKTG Inc. research on research profiling survey as a quality scoring mechanism for most of our active panelists. For Web Intercept respondents we ensure that we are able to verify their identity through our third- party partner and that we have the ability to re-contact them on an as needed basis. In addition, we make best efforts to empanel all Web Intercept respondents. 13. Please describe your survey invitation process. What is the proposition that people are offered to take part in individual surveys? What information about the project itself is given in the process? Apart from direct invitations to specific surveys (or to a router), what other means of invitation to surveys are respondents exposed to? You should note that not all invitations to participate take the form of emails. Panelists are invited to participate via email invitations. They are told the Survey Length, Reward Offered, Sweepstakes Entry Information and one to two sentence descriptions of the survey they will partake in. In addition to individual survey invites, we have begun testing a Daily Digest for some of our panels where the panelists receive one email a day listing all of the available survey opportunities at that moment. Finally, panelists are able to login to their accounts at any time and view all available surveys on their member dashboards. Here is an example survey: 14. Please describe the incentives that respondents are offered for taking part in your surveys. How does this differ by sample source, by interview length, by respondent characteristics? On a majority of our panels, our panelists have the opportunity to choose between redeeming their earned cash rewards for Amazon.com gift codes, Dining Dough Gift Certificates or placing the funds on a Payoneer MasterCard Debit Card. Panelists may redeem rewards in $10 increments. For verified doctors and medical professionals on our Physicians Round Table panel, we offer the choice of Swift MasterCard Debit Card or PayPal as the reward option. Incentive amounts are adjusted based on survey length and target audience. Higher value panelists including IT, B2B, and minorities generally receive a higher incentive to maximize response. 15. What information about a project do you need in order to give an accurate estimate of feasibility using your own resources? We ask that when clients reach out to us for estimates of feasibility that they provide: Targeted Demographics Survey Length Incidence among targeted demographics Incidence among general population (if available) Screening criteria Time in field Desired Budget 16. Do you measure respondent satisfaction? Is this information made available to clients? Part of the validation process for all panelists was to take a brief over-the-phone survey asking them what they liked and disliked about our panel, which competitor survey panels they preferred better, and what we could do to improve.