North Care Services Directory 2013/14

Knaresborough Viaduct

Comprehensive information and advice on choosing and paying for your care and support Home support • Care homes • Specialist care • Useful contacts

In association with The Hall Ad NYCC Full Page A4 AW pths.indd 1 07/02/2013 17:02 Contents

Welcome from County Council 5 Paying for care 38 The Independent Care Group (ICG) 7 Paying for non-residential care and support 39 Regions covered by this Directory 7 Paying for residential care and support 41 Self-funding advice 42 Introduction 8 Local authority contribution towards care in How to use this Care Services Directory 8 private sector care homes 43 Further assistance in your search for care 9 Third Party Payments 43 Fair Access to Care Services (FACS) 9 Essential information 43 You’re in charge 10 Disclosure and Barring Service 43 Personalised care and support 10 Safeguarding vulnerable adults 44 Self-Directed Support – ‘Your Support, Your Way’ 10 Advocacy 45 Personal Budgets 10 Making a complaint about care services 45 Direct Payments 11 How solicitors can help 46 What care is available? 12 Inspection and registration of care services 47 Leaving hospital 12 Useful contacts 47 Short term reablement team (START) 12 Local useful contacts 47 Assessment 13 National useful contacts 49 Staying at home 14 Day care centres 50 Telecare 14 Other equipment available 15 Care homes & care homes with nursing listings 52 Adapting your home 16 district 52 Occupational therapy 16 55 Health occupational therapy 17 district 56 Getting help in your home 17 district 61 Home care agency checklist 19 district 62 Scarborough district 64 Home care provider listings 21 Support for carers 28 district 69 Meals-on-wheels service 29 Index 71

Transport services 29 All the listings in this publication of care homes, care homes Housing with care 30 with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire Specialist care 32 County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for Care homes 35 homes and agencies in this Directory does not act as an Out of county care 35 endorsement or recommendation Care homes checklist 37 by North Yorkshire County Council. Residential dementia care checklist 38

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

V i s i t www.carechoices.co.uk for further assistance with your search for care 3 Offering the Highest Standards of Care and Choice to our Residents The Lodge • Residential Care • Day Care 7 Days a Week • Respite Care to give you or your carer a break • Holiday Care - a hotel service with care • High staffing levels ExcEllEnt rangE of SErvicES • Qualified and experienced care staff • Visiting chiropodist, dentists and opticians • Home cooked meals prepared by our • Recreational/Diversional Therapy excellent chefs • Sheltered, attractive gardens • Hairdressers Tel: 01723 374800 Westbourne Road, Scarborough YO11 2SP

OffeRing tHe HigHeSt StandaRd Of nuRSing CaRe St. Helen’s • Specialists in Dementia and Mental Health Nursing • Visiting chiropodists, dentists, opticians & hairdressers • Recreational therapy • Experienced and qualified staff led by specialist nurses • Home cooked meals

St Helen’s is a care home with nursing and strives to offer the highest possible standard of nursing care. You can telephone anytime to arrange a visit or request a brochure. It is our intention to provide the highest quality of Health and Social Care in a warm and friendly environment, enabling all our residents to achieve as full a life as possible and enjoy all the comforts we provide whilst in our care. Tel: 01723 372763 41 Avenue Victoria, Scarborough YO11 2QS Welcome from North Yorkshire County Council

Welcome to the second edition of North Yorkshire’s regulations for registered residential, nursing and Care Services Directory. This 2013/14 edition will domiciliary services focus very much on improving provide you with information on the care and the outcomes for adults who need support. They support choices available across the County. North have a particular impact on how we involve people Yorkshire County Council are pleased to be working and communicate with them and on how we with the Independent Care Group on this Care deliver personalised care and treatment as well as Services Directory. safety and safeguarding. We know that making decisions about social We are all aware of the financial pressures that care can be daunting for you, particularly if you face local authorities such as ours. However, it have had no involvement with social care before. remains our highest priority to make sure that the This Directory provides clear, easy to understand most vulnerable members of our communities guidance so that you can be confident you are continue to receive high-quality and appropriate making the right decisions for yourself or your care. Whatever your circumstances, whether you can loved ones. pay for your own care or not, you can contact North Through our services, we provide social care Yorkshire County Council for advice and support. to vulnerable adults, those with physical and / or Where it is appropriate, we will refer you to our own learning disabilities and older people. Everyone at social care staff or the right partner organisation. North Yorkshire County Council is committed to We hope you find this Directory useful in helping providing trusted, high-quality, and personalised you and your family to make appropriate and social care support to the adults who have been informed decisions about the choices available to assessed as needing this support. you in North Yorkshire. We are passionate about making a real difference Helen Taylor to the well-being of everyone who needs social care Corporate Director, Health and Adult Services support. In our experience, most people want to remain independent for as long as they can. We will Councillor Clare Wood give you the ability to choose to stay in your own Executive Member for Health & Adult Services home if that is what you wish to do and maintain your independence for as long as possible. We will work closely with you and your family / carer, as we recognise the value of their input into what support will make a difference to you. This way of working is North Yorkshire County Council supported by the national strategy of Self-Directed Customer Service Centre Support and is sometimes called ‘personalisation’. Telephone: 0845 8 72 73 74 One of the aims of Self-Directed Support is to give people responsibility for their own personal budget. This is a sum of money which is allocated following an assessment, and which you can use to buy your own care from the person or provider of your choice. This gives you a real opportunity to decide for yourself the kind of support that will best meet your needs. We explain more about Self- Directed Support on page 10. We work closely with the Care Quality Commission’s (CQC) inspectors and care providers to make sure we maintain high-quality standards in the care provided to people in North Yorkshire. New Yorkshire Dales

V i s i t www.carechoices.co.uk for further assistance with your search for care 5

TheSub Independentheading Care Group (ICG)

Welcome to this Care Services Directory. We hope including North Yorkshire County Council, City of you find it useful. Council, the NHS (North Yorkshire PCT moving The ICG takes great pride in supporting and to Clinical Commissioning Groups from April 2013) representing a whole host of care providers who and the regulator, the Care Quality Commission. We strive to offer the best possible quality of care to pass on the views and concerns of providers and the older and vulnerable people. requirements of commissioners in a two-way process. In this region around 80% of social care is If you are seeking care for a loved one, then please provided through the independent sector and those look at the excellent services the independent sector providers work hard to ensure that care is of the provides, particularly in terms of the wide range of highest standard. choice on offer in home care, nursing and residential These are private and voluntary providers who services and many others. If we can help, please offer both care at home and residential and nursing contact us. care services. They work, in many cases, around If you are a provider then please get in touch with the clock, all year round to help people retain their the ICG and find out more about the support we can independence, dignity and happiness. offer you. It is a challenging environment and the ICG works For more details of the ICG see our website: www. closely with providers to give as much support as we independentcaregroup.co.uk can. We work with a wide variety of public bodies Mike Padgham, ICG Chair

Regions covered by this Directory

Scarborough district

Richmondshire district Hambleton district Ryedale district

Craven district Harrogate district

Craven Selby Ryedale district Care homes 52 Care homes 62 Care homes with nursing 53 Care homes with nursing 63

Hambleton Scarborough Care homes 55 Care homes 64 Care homes with nursing 55 Care homes with nursing 67

Harrogate Richmondshire Selby Care homes 56 Care homes 61 Care homes 69 Care homes with nursing 59 Care homes with nursing 62 Care homes with nursing 70

V i s i t www.carechoices.co.uk for further assistance with your search for care 7 Introduction

The articles in this Care Services Directory have everyone who is looking for support. been compiled by the Health & Adult Services Thinking about the care or support either yourself directorate of North Yorkshire County Council. We or a loved one will need is daunting and making any used to be known as ‘social services’. change in your life will require major decisions. We When the words ‘we’ and ‘us’ are used in the try and provide the basic information and guidance Directory it means Health & Adult Services. you will need about adult social care in this Directory, Lots of people will pick up this Care Services and give you the details of other organisations that Directory looking for advice and information can help. In the first instance you can always call about adult social care. The Directory aims to give North Yorkshire County Council’s Customer Service an overview of all aspects of adult social care to Centre for advice on 0845 8 72 73 74.

How to use this Care Services Directory

There is a lot of information in this Directory, and, We start this Care Services Directory with a section depending on your circumstances, some parts will called ‘You’re in charge’. You are the person who is be of interest to you and some parts won’t. We in the best position to know what you or the person have tried to think about the groups of people who you care for needs. We start from this position will use this Directory and have set out below the and ensure that you are in charge right from the parts we think will be of most interest. beginning of your contact with adult social care. For people who want to remain independent in We then move on to a lengthy section called their own home but need a little help in order to do ‘What care is available?’ which is aimed at people so, you might be interested in the sections on: who want to stay at home but may need a little or a • ‘Staying at home’ starting on page 14; and lot of support in order to do so. This is followed by a short section on looking for a care home for people • ‘Paying for non-residential care and support’ on who cannot, or do not want to stay at home. page 39; and the The subject of paying for care is usually • ‘Home care providers’ list which starts on page 21. unwelcome, and we acknowledge this, but it is an For people who care for a relative or friend and area that is not very well understood and therefore need some extra guidance and support, you might we have provided a section to guide you through be interested in the sections on: what can be a complex aspect of care. Finally, we have provided sections on essential • ‘Your Support, Your Way’ on page 10; information and useful contacts for anyone who has any • ‘Direct Payments’ on page 11; involvement with adult social care. Here you can find • ‘Leaving hospital’ on page 12; the details of many organisations that can help you. • ‘Assessment’ on page 13; and The remainder of the Directory comprises a • ‘Support for carers’ on page 28. comprehensive list of home care providers and care homes and care homes with nursing within the For people who are looking for a residential or North Yorkshire area supplied by the Care Quality nursing home for themselves or a relative or friend, Commission. you might be interested in the sections on: All the listings in this publication of care homes, care homes with nursing and home care providers • ‘Care homes’ on page 35; are supplied by the Care Quality Commission • ‘Paying for residential care and support’ on page 41; (CQC) and neither North Yorkshire County Council • ‘Self-funding advice’ on page 42; nor Care Choices can be held liable for any errors • ‘Inspection and registration of care services’ on or omissions. The inclusion of advertisements for page 47; and the homes and agencies in this Directory does not act • ‘Care homes and care homes with nursing’ as an endorsement or recommendation by North listings starting on page 52. Yorkshire County Council.

Helping you to Choose and Pay for care • 0800 38 92 077 8 Advice for older people Further assistance in your search for care

Finding appropriate care or support for an older customers providing details of all care homes or person can seem difficult and daunting. This housing with care schemes that meet their criteria publication has been designed to help you to with supplementary information about choosing identify relevant care providers in your preferred and funding. One call to the freephone number region and to give you a starting point in your 0800 38 92 077 will enable the service to build a search. profile of exactly what type of care you’re looking This Directory’s free advice line run in association for while taking into account your personal needs with the charity FirstStop Advice provides a and interests. comprehensive advice and information service This service is completely free so let the advice encompassing care, accommodation, funding and line take some of the strain and help you to find the rights. A personalised report can be generated for appropriate care and support for you.

Fair Access to Care Services (FACS)

Before we move on to talk about the way adult If you are eligible for social care support, we will social care works, it is important to describe how discuss with you whether you will need to pay we decide who will be eligible to receive social care towards some, or all of the cost of the support. This support from us. will depend on your income and any savings you The Government provides criteria to help may have. councils decide who is eligible for support. This is to ensure that councils reach decisions in a fair, If you are not eligible consistent and open way about who is in most If your level of need means you are not eligible need of our help and to use the available budget to for support from us, we will offer free advice and support them. This helps to make sure that adults information instead and put you in touch with across North Yorkshire are treated fairly. other organisations and services in your community These criteria are called ‘fair access to care that may be able to help you. Many people find that services’ and look at four main areas: seeking advice from us is helpful in finding their own solutions because it provides an opportunity • any risk to health and safety for yourself or others; to discuss their situation with a social care •  your ability to control and make choices about professional. your life; • your ability to manage your personal care and If your needs change domestic routines; and If your needs change, then you can always ask us •  your involvement in your family and wider for a reassessment. Simply speak to your social care community including leisure, social activities, worker or contact our Customer Service Centre on work, volunteering and education. 0845 8 72 73 74.

For each of these areas your level of need will be identified as either: • ‘critical’; • ‘substantial’; or • ‘moderate’.

We will identify your level of need at your assessment. At the time of going to press (April 2013) in North Yorkshire, people with needs in the ‘critical’, ‘substantial’ and ‘moderate’ bands will be offered a range of support by Health and Adult Services.

V i s i t www.carechoices.co.uk for further assistance with your search for care 9 You’re in charge

We have started this Directory with a section called want you to be assured that your needs and wishes ‘You’re in charge’ because this philosophy guides all will be paramount throughout the process. our social care guidance, information and support. The following section describes ‘Your Support, Your Whatever your level of involvement with us we Way’ which is the system we use to put you in charge.

Personalised care and support

North Yorkshire County Council and other local choice about the services they might receive. authorities have made changes to the provision A system called Self-Directed Support seeks to of care and support to older people and people replace this old approach of prescribed care, by with learning and/or physical disabilities. This is a putting people in control of the support they need national requirement that sets out the way people to live the life they choose. It recognises that some and those who care for them should be supported. people can manage their support on their own In the traditional system of social care, whilst others need help – from family or friends or professionals made many of the decisions about people who are paid to help. In North Yorkshire we the support people could have and who would call this new process ‘Your Support, Your Way’. provide it. As a result, people often had limited

Self-Directed Support – ‘Your Support, Your Way’

‘Your Support, Your Way’ aims to improve the way and what support they need to do this. Support we work in Health & Adult Services, to provide to carers can also be given to help them continue better services for people who need social care to carry out their caring role and to maintain a life and improve how we work with organisations that outside caring. provide support. It gives us an opportunity to think If you or the person you care for are eligible for more innovatively about how social care services social care support, Self-Directed Support gives are delivered without increasing the costs. you a Personal Budget based on an assessment of your eligible social care needs. You may need How does it work? support or help to manage day-to-day activities ‘Your Support, Your Way’ is for adults who are and everyday tasks such as washing and dressing, eligible for social care (see page 13). It allows help with eating and drinking or getting out into people to have more choice and control over their the community. You can then choose what social life because it lets them make decisions about care and support services this money is spent on. the support that they need. It asks how they want You can be as creative as you want, as long as the to live their life, what they want to achieve in life money is spent to meet your needs.

Personal Budgets

We have now introduced Personal Budgets across to press (April 2013) in North Yorkshire, you can the whole of North Yorkshire for all eligible users choose to receive parts of your Personal Budget, or of social care services. They bring flexibility and your entire Personal Budget, in various ways: transparency of funding to the provision of social • a Direct Payment (DP) – North Yorkshire County care services. Council pays you an amount of money. The A Personal Budget is an amount of money that money can then be spent on solutions and is allocated according to your needs, to be spent services of your choice to meet your eligible social on services of your choice. At the time of going care needs, and you are in control of this money;

Helping you to Choose and Pay for care • 0800 38 92 077 10 Advice for older people Personal Budgets continued

• an Indirect Payment (IP) – this is made available • individual service funds – your Personal Budget, if a person is not able to consent to a Direct or some of it, can be lodged with a service Payment, but where a Direct Payment is deemed provider for you to draw from to get support as to be in their best interest. It can be paid to a and when you need it; or person who is ‘suitable’ on the person’s behalf. • managed Personal Budget – North Yorkshire There are rules and guidance to help the council County Council arranges and pays for your decide who is a ‘suitable person’; support.

Direct Payments

Direct Payments are financial payments made What can Direct Payments be used for? to people who have been assessed as eligible If you receive a Direct Payment, the money is used to receive support from North Yorkshire County to arrange support to meet eligible needs. You may Council. We can make a Direct Payment to most choose to employ someone directly, to buy services people who need our support, including: from an independent or voluntary sector provider • people who have been assessed as needing or purchase equipment to help you live more community care services (including those independently. With Direct Payments, people or with Mental Health needs) aged 16 and over, agencies employed are accountable to you and not incorporating short as well as longer term needs; to North Yorkshire County Council. Therefore, Direct • carers over 16 for carer’s services; and Payments enable more control, choice and flexibility over how you plan your support to fit with your life. • parents of disabled children, for children’s It is important that your plans meet your assessed services. needs. Therefore, provided the money is used Instead of us arranging or providing services lawfully, and eligible needs are met, the flexibility directly, you could use these payments, either by that these payments allow means it is impracticable yourself or with assistance, to purchase support to outline what the money can be spent on. that you consider most appropriate to meet your However, there are certain items on which these assessed social care needs. Also, if you are looking payments cannot be spent, for instance: after someone else as a carer, you could also receive • on services that should be provided by Health; and Direct Payments to help you in your caring role or • on routine living expenditures: utility and to have some time for yourself. You can choose to household bills for instance. have some of your budget as a Direct Payment and we would manage the rest of your budget. Most Direct Payments are made to meet regular Why would I want Direct Payments? ongoing support needs, however they can also be Direct Payments allow more control over the made as a single payment, for example, to purchase decisions that affect your life. They provide more equipment or a short respite break. flexibility and choice, as you can buy appropriate support tailored to your individual needs. What do I do next? If you are interested in Direct Payments and are currently receiving social care support from North Yorkshire County Council, please contact your local social care team for more information. If you don’t already have services provided by us there is a lot of support available to advise and assist you with Direct Payments. North Yorkshire County Council’s Direct Payments team can give you more information or answer any queries you might have. You can call them on 0845 034 9569 or email them at [email protected].

V i s i t www.carechoices.co.uk for further assistance with your search for care 11 What care is available?

This section is about the guidance, support and but wants to stay at home. Some of these sections care that we can provide. It describes all parts of the may not be relevant to you, others may be of more social care process, from someone who might be interest. Feel free to go straight to the section leaving hospital, worried about how they are going that interests you, or browse through the whole to cope at home, to advice about specialist care section to give yourself a full flavour of the support for someone who might have very complex needs available.

Leaving hospital

Health & Adult Services and the NHS in North and independently at home. There will also be an Yorkshire work very closely together to ensure that explanation of any charges that may be made. hospital patients are discharged safely and are able A relative, carer, or a member of the hospital staff to return to home life as quickly as possible. may also approach the hospital social care team Our social care staff are available to help with and ask them to carry out an assessment, but this information and advice when you are ready to leave will not go ahead unless you agree. hospital. If you already have a social care service in place No matter what hospital you are in, you can we will make an assessment of any other needs you request an assessment of your needs to help you may have after your stay in hospital. stay independent and confident when you return If you have a carer they can also be offered an home. A social care worker will come and speak assessment and may also need advice and support. to you to arrange an assessment which can either A social care worker can be made available to be done whilst you are still in hospital, or once you discuss any issues with them and also give them return home, or in interim/temporary facilities if details of carers’ support groups. you are not able to return home immediately on We can also introduce you to local voluntary discharge from hospital. organisations who can help, with a variety of The assessment involves asking you about your services such as laundry and domestic cleaning, or needs and what is required to help you live safely sitting services.

Short term reablement team (START)

A service to help you become more independent their own, without the need for social care support. START is a method of short term support in your If they do need ongoing support, they may find that own home that is designed to help you become as they need less help. independent as possible. It does not replace any needs you may have for medical treatment and may not be suitable for everyone. Perhaps you require support to gain or regain your ability to independently manage your personal care or to prepare a meal – the START service will encourage and enable you as much as possible. A START worker will work with you so that you can learn (or re-learn) important tasks needed for everyday life. They will assist and encourage rather than do things for you. Many people who receive support with START find that afterwards they can cope very well on Cafe in

Helping you to Choose and Pay for care • 0800 38 92 077 12 Advice for older people Short term reablement team (START) continued

How does an individual get START? Will I need any special equipment? START may be discussed with you when you first START workers may suggest to you that you carry have contact with us. This may be if you are living at out some tasks in a slightly different way to make home but finding that you are no longer managing them easier for you to do on your own and if as well as you did, or you might access START if you assistive technology is identified as a potential aid to are returning home from treatment in hospital. independence, this will be explored. You may have to The START programme will not normally last purchase small pieces of equipment to make certain longer than 6 weeks, and can be significantly less; tasks easier. START workers will be able to show you a even days. Progress will be reviewed every week by catalogue of equipment available and will also provide members of START along with yourself. you or your carer with information about where to find specialist shops in the area. How do I find out what skills are needed that will We may also provide some equipment but this would help me? be fully discussed with you. We encourage everyone to A member of the START team will talk through what take up the use of Telecare and Lifelines (see page 14 for you would like to achieve and how the START service more information on Telecare and Lifelines). can support this by working with you to complete a START assessment. What happens when START is finished? Your goals are then agreed and ways in which the Once you have reached your optimum independence service can support these goals are identified with and if you require ongoing support, the service you. This information will be written down in the form becomes chargeable and a financial assessment will of an Intervention Plan which START workers follow. be conducted. You will be advised of the date that the charges will commence. How will START work for me? A social care worker will discuss with you how to The START Intervention Plan is tailored to meet your meet any ongoing needs, and the budget that will be assessed needs and to meet the outcomes that have available to support and manage this as we will be been agreed with you. As you make progress your encouraging you to use Personal Budgets (see pages visits or duration of visits may reduce over the period 10 and 11 for more information on Personal Budgets and this will be reflected in the Intervention Plan. and Direct Payments).

Assessment

If you have been through a period of START and member of your family or a friend can also take part require ongoing support, we will work with you to in the assessment as well as your social care worker. assess your needs. Even if you haven’t been through When the assessment has been completed an the START process we can provide you with an eligibility decision will be made based on the level assessment. of risk to your independence or of your care or living We aim to direct help to people with the highest arrangements breaking down or becoming unsafe if level of need and risk. In assessing your needs, appropriate support were not provided. we consider carefully the factors that affect your No local authority ever has enough resources independence and wellbeing. In discussion with to meet all potential social care needs. As the you and your carers, we jointly agree the likely effect demand for social care increases, so it becomes on your independence or how likely it is that your more important to allocate resources according home life will break down or become unsafe if you to priority needs. We do this by setting ‘eligibility don’t have appropriate social care support, within criteria’ to decide who has the greatest immediate or specified timescales. longer term needs. All local authorities use the same Increasingly assessments are completed through eligibility framework issued by the Department of a supported assessment process with you leading Health called ‘Fair Access to Care Services’ or FACS. the process, as you are the best judge of your needs You can find further information about our eligibility and how they would be best met. Your carer, or a criteria on page 9 of this Directory.

V i s i t www.carechoices.co.uk for further assistance with your search for care 13 Assessment continued

To find out if we can provide social care services to you, you will need to have an assessment. You can start this process by contacting the Customer Service Centre for social care enquiries. Their telephone number is 0845 8 72 73 74. You can contact the Customer Service Centre for all social care services enquiries for adults, young people and children. A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances.

Will there be a charge for services provided? There may be a charge for services; the amount will depend upon your capital and income. However, we will always give you full information before services are provided. Carers are not charged for services they receive directly and disabled people are not charged for equipment or minor adaptations to their property. We provide a full description about charging for services starting on page 38 of this Care Services Directory.

Staying at home

Given the choice, many people prefer to stay in independently at home with a little, or a lot of help. their own homes surrounded by their possessions If you are not eligible for social care support you and near to their family and friends. This, of course, might wish to pay for some help so that you can applies to anyone whether they are elderly and frail, stay at home. convalescing, have a physical or learning disability, The following section gives you some or are suffering from dementia. ‘Your Support, Your information about the types of support available Way’ (explained on page 10) can help you manage should you wish to stay at home.

Telecare

Telecare uses a range of simple sensors matched can raise an alert. However, if you get up at night to your personal needs which can help you to and usually sit in a chair for a while or have a drink, continue to live as independently and safely as then the system can delay the alert. If you have not possible. These are usually linked to a lifeline (a returned after a period of time agreed with you, i.e. kind of telephone). Telecare can help you and half an hour, it can then raise an alert. This avoids your family in a number of ways, all of which are the risk of someone falling and being left on the designed to support your health and wellbeing. floor all night, cold and in pain. One example is a bed sensor. This can be used in Following an assessment of your needs, telecare a range of situations, i.e. for people at risk of falling, could be part of a support plan to assist with or to alert a carer to assist. It detects a change in things you might find difficult. It can support pressure, so if you have got up but are unable to you or the person you care for by alerting you to get back to bed, perhaps after a fall, the sensor certain situations, such as incontinence, or where

Helping you to Choose and Pay for care • 0800 38 92 077 14 Advice for older people Telecare continued a vulnerable person leaves the property at an If a problem is detected then the system sends a inappropriate time, for example, the early hours signal via the lifeline to a call centre where an alarm of the morning. Or it can react to situations such can be raised 24 hours a day. The call centre uses as epileptic seizures or fire, where you need help trained operators, who can speak to you over a from family, carers or the emergency services. Some speaker on the lifeline, will have your details and examples of how telecare can be used are given know who to call in an emergency. This could be below: family, friends, carers or the emergency services. • a short term measure as part of START when you Alternatively, you could choose to have calls made need some support, i.e. after ill health to help you directly to your chosen emergency contact. become as independent as you can; The Telecare alert process • a longer term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone 1.  You press the lifeline button or the sensor raises when I am alone. The telecare can let someone an alert. know if I have a problem’; 2.  The lifeline unit is activated and alerts the call • telecare can remind you to take medication; centre via the telephone line. • telecare can raise an alert that the cooker hob has 3. The call centre answers your call and talks to you been left on; through the lifeline. • telecare can detect gas leaks from the cooker/fire 4. A response is arranged appropriate to your and raise an alert; agreed needs. • telecare can provide early warning of a sink or There is a small weekly charge for using telecare, bath overflowing; depending on your circumstances. However, you • telecare can raise a call to a monitoring centre may be able to apply for a subsidy to help with this. who can keep a phone line open to you in an Your circumstances will be established by our adult emergency; social care staff through a financial assessment. • telecare can give people space and time on their own, instead of being checked up on just in case For further information about telecare or something has happened. One lady said ‘I love to arrange an assessment, please contact our my family but I just want to have some time to Customer Service Centre on 0845 8 72 73 74. myself’.

Other equipment available

We and our partners help people to manage Depending on your individual circumstances, everyday living more safely and independently. our occupational therapy service can loan or Occupational therapists and other specially trained recommend equipment that enables you to staff can give you advice, assess your needs, and more easily manage daily living activities such as those of your carer or the person you care for. bathing, washing, dressing and getting around Some tasks at home can be difficult if you have your home. problems moving around. Fortunately, there is You can contact our customer service centre help available. and request an assessment which will be There are many types of equipment that can completed by trained staff or from an occupational help you to live independently at home. It may be therapist. Alternatively you could find your own as simple as fitting a grab rail in the right place to qualified occupational therapist (explained below). help you get up and down steps safely and easily, Older people in particular are often persuaded or you may need equipment to help you with daily to buy costly equipment. It is important to get the living tasks, such as getting in/out of bed, on/off right advice before you do this so that your money the toilet or turning taps. is well spent.

V i s i t www.carechoices.co.uk for further assistance with your search for care 15 Adapting your home

If you have a permanent disability and need you may have to pay a contribution towards the an adaptation to your home to help you stay cost as a financial assessment is completed. independent, you may qualify for a grant from Our occupational therapy service will be able your borough or district council (called a Disabled to provide you with more information. For more Facilities Grant). The grants are made according information about occupational therapy please see to need. You can qualify whether you are a home- the section below. owner or rent privately. However, even if eligible,

Occupational therapy

Occupational therapists can help you lead a more can arrange an assessment with an occupational productive, active and independent life using a therapist as part of your care. variety of methods, including the use of adaptive For long-term conditions, such as a permanent equipment. They can assess your home for hazards physical disability, occupational therapy is usually and point out things that contribute to falls. accessed through your local council. You should The reason you need occupational therapy can contact us via the Customer Service Centre on determine how you access the service. Short- 0845 8 72 73 74 to arrange an assessment with an term conditions, for example, if you need support occupational therapist, or you can be referred for an following an operation, will mean you will access assessment by: services through the NHS. Speak to one of the • your GP or consultant (specialist doctor); healthcare professionals treating you. They will • a nurse; discuss your needs with you and decide if you • another healthcare professional; or would benefit from occupational therapy and • a social care professional.

Disability Action Yorkshire Disability Action Yorkshire is a charity, company limited by guarantee and social enterprise that provides services that create opportunities for disabled people to live the lifestyle of their choosing.

Residential Care 34 Claro Road is a residential care home, in Harrogate, for younger adults (18-65) with physical disabilities. Our aim is to provide training in the skills required to live independently. Telephone: 01423 561911 Email: [email protected]

Training Services Homecare We provide accredited training, with We provide a range of care and support services which supported employment, for disabled maintain independence, choice and control for adults adults in the skills required for within their own homes. Our service operates in the employment and volunteering. Hambleton and Richmond area. Telephone: 01423 855429 Telephone: 01845 574519 Email: [email protected] Email: [email protected] www.disabilityactionyorkshire.org.uk

Disability Action Yorkshire Unit i4A, Hornbeam Park Oval, Harrogate HG2 8RB Registered Charity No 1044373

Helping you to Choose and Pay for care • 0800 38 92 077 16 Advice for older people Occupational therapy continued

If you do not want to access occupational therapy to use the title of ‘occupational therapist’. You can through the NHS or North Yorkshire County check that your occupational therapist is registered Council, you could contact an occupational by checking the Health Professions Council online therapist directly. If you decide to see a private register at: www.hpcheck.org. occupational therapist, make sure they are fully An occupational therapist can carry out a health qualified and are a member of a recognised body, and social assessment to identify what areas of such as the British Association of Occupational your everyday life are causing problems. They will Therapists. discuss your needs with you and explain what Only healthcare professionals who are registered help is available. An assessment and any advice or with the Health Professions Council are allowed information they give you should be free.

Health occupational therapy

The health occupational therapy service covers contact the Customer Service Centre on 0845 8 72 stays in hospital and returning home. It provides a 73 74. They will take the relevant details from you specialist therapeutic service, including assessment, and arrange for an assessment if it is necessary. treatment and ensuring a safe discharge back home A care manager or occupational therapist will after hospital admission. then come out and talk to you further about the If you are not already in contact with us, please issues you are facing.

Getting help in your home

Help in your home is also known as ‘domiciliary short respite for your main carer or a permanent care’ and is usually arranged in a manner arrangement to suit your needs. dependent upon needs: 24 hour care – This is required when you need Low level domiciliary care – This may be to assist assistance or monitoring through the day and with household chores such as shopping, cleaning night and differs from live-in care in that carers and assistance with food preparation. Calls from work on an roster to ensure that a carer is on duty carers can be flexible and assistance can be given and awake both day and night. for as little as 15 minutes or when you need it. Day care – Day care offers people another solution Medium level domiciliary care – In addition to low to their care needs. It can provide older people and level care this will normally involve personal care others with a range of activities, social and leisure (assistance with washing, dressing etc), and/or one time helping them to continue to live in their own carer to assist with mobility. You may wish to have home or with their family or carer or indeed as a a carer sleep in your home overnight for security occasional addition to a care home placement. and reassurance. All service providers must be registered by the High level care – This usually consists of visits by Care Quality Commission (CQC) who publish two or more carers who assist clients with high reports on providers, following an inspection. It dependency needs such as being transferred from is important to be assured that all carers have a bed to a chair etc. Carers may require specific Criminal Records Disclosures, have received training depending on your health needs. necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting Live-in care – A carer lives in your home, is your home. allowed time off each day and must have a Check CQC reports at www.cqc.org.uk or call night’s sleep. Live-in care can be arranged as a CQC on 03000 616161.

V i s i t www.carechoices.co.uk for further assistance with your search for care 17 Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 197 6032 quoting code: ALL010 alliedhealthcare.com

We cover a wide area including Scarborough, , Malton, Pickering, and surrounding villages

Gladstone Care is an independent company whose owners ensure they are involved in the day to day running of the company. This ensures that care packages are tailored to an individual’s needs and that we can offer total flexibility. We Support • Those with learning disabilities • Those with mental health problems • Those with physical disabilities • Those with dementia • The elderly frail • The terminally ill • Those recently discharged from hospital • Unpaid carers

Contact us now if you are interested in how Gladstone Care could help you or someone you care about Telephone: 01723 501683 E–mail: [email protected] 54 Gladstone Street, Scarborough, North Yorkshire YO12 7BN

Helping you to Choose and Pay for care • 0800 38 92 077 18 Advice for older people Home care agency checklist © 2013 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 ...... £ ...... p/h

Agency 2 ...... £ ...... p/h

Agency 3 ...... £ ...... p/h

Agencies

•  What experience does the agency have in your •  How can you contact the agency in an emergency particular field of need? Can they supply references or outside office hours? for you to check?

•  How hard or easy would it be to make a complaint and how are things then put right? • How long has the agency been operating?

•  Home care agencies providing personal care, must be registered and inspected by the Care Quality •  How many carers would the agency assign to Commission. Ask to see a copy of their registration care for you and would you see the same one certificate. every day? If not, how does the staff rota operate and what happens if your carer goes on holiday •  If this is a private contract ask for a copy of the or is sick? Will you be notified in advance that a agency’s contract terms and read these carefully different carer will be attending? with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

Carers

•  You should expect your personal preferences, •  Carers should be fully trained or be in ongoing dignity and privacy to be respected. Discuss this training. Ask the agency about their policies on this. with the agency and ask how the most suitable •  You will have a care plan drawn up by the agency carers for your particular care are chosen. Can you which the carers will work to. Ask how often this talk to them before deciding? plan will be reviewed by the agency. •  Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying

•  If your care needs do not meet Health & Adult Notes Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

V i s i t www.carechoices.co.uk for further assistance with your search for care 19 Apple Home Care

Our specialist home care service is for Dementia and Alzheimer su erers and older people wishing to maintain independent living but who may nd it dicult to cope alone. We are a family owned business with an experienced management team who have been providing specialist care services in North Yorkshire for over 15 years with an enviable reputation. Our team of experienced and well trained carers provide a personal service while maintaining dignity and respect, all in the comfort and familiar surroundings of our clients own home.

All of our team are CRB checked and thoroughly vetted.

Our services include:

• Specialist Dementia and Alzheimer’s care • Learning Disabilities • Physical Disabilities • Medication help • Home maintenance and gardening Apple Home Care • Respite care, daily weekly or monthly Stanley Mansions • Personal telephone reminder service 61 East Parade • Safety and security assessments Harrogate, HG1 5LP • Support for Holiday and leisure pursuits • Shopping and Domestic help service www.applehomecare.co.uk Tel: 01423 701030 We can cover all your care needs and much more from 1 hour E-mail: [email protected] to a full live in service.

Ryedale Home Care Ltd

SUPPORTING CARERSF ORAND Ca RERS aND tHE PEOPLEPEOP WITHl E tHEY SuPPORt CARE NEEDS‘Crossroads is my lifeline’ IN ESSEX Ryedale Home Care focuses Harrogate, Craven & York on providing quality care Crossroads• Carer Care respite is one of Essex’s / Domiciliary leading providers care of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s and support to allow Royal• Personal Trust, we offer /a qualitySocial service. / EmotionalInspected by the Care care Quality Commission and receiving an excellent report in 2012. • Years of experience people to maintain their Our three schemes in Essex offer a range of services including respite care; personal• Highly care; palliative skilled care; Carer Day Care Club,Support Young Carers Workers Club and After School Clubs, social events and outings; sleeping and waking night service. independence at home. • Well respected registered charity / Not for profit organisation CoveRing Some• Regulated services are offered by free the of charge Care and weQuality also welcome Commission anyone who is in receipt of direct payments, individual budgets or who wishes to pay privately. tHe Ryedale As a national association of local charities, Crossroads care for people Tel: 01653 699360 Fax: 01653 639102 notContact for profit. us on: 01423 522371 aRea Further information about the services offered by each scheme please contact www.ryedalehomecare.co.uk yourOr local visit office. our website: www.crossroadsnorthyorks.org

Brentwood Tendring and Braintree District Basildon & Districts Colchester & Chelmsford

Tel: 01277 201789 Tel: 01255 860960 Tel: 01376 529985 Fax: 01277 201789 Fax: 01255 863961 Email: brentwood.district@ACCESSEmail: tendcrossroads@ TO INDEPENDENCEEmail: braintreexroads@ Easby Healthcare crossroads.org.uk btconnect.com btconnect.com Web: www.brentwoodcrossroads. Web: www.carers.org/ Web: www.braintreecrossroads org.uk local-service/colchester care.org.uk Support without limits Assistance For Disabled or Elderly People Home Care / Supported Living • Help with getting up, washing and dressing • Daily tasks including washing, cleaning, meal preparation and shopping Easby Healthcare focuses on • Sitting service • Social visits providing quality care and support Easby House, - tailored to your individual needs. • Ensuring medication is taken 7 Bailey Court Your care and support is led by you. • 1 hour to full 24 hour support Catterick Call 01677 460051 or 07786 924264 Richmond to see how we can help you. North Yorkshire Call us or visit our website to see how DL9 4QL we can help you or your family. WE CAN HELP YOU TO REMAIN IN CONTROL Appletree House, Road, Ellington, HG4 4PF Email: [email protected] 01748 90 50 30 www.easbyhealthcare.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077 20 Advice for older people Home care provider listings

A to Z Comprehensive Community Carers Briardene (Apple Home Care) Scarborough Harrogate Advert page 20 Tel: 01723 366313 OP D PD LDA MH SI YA AD Tel: 01423 701030 OP D PD LDA MH SI YA

Access to Independence Care For All Advert page 20 Scarborough Tel: 01677 460051 OP D PD LDA MH SI YA Tel: 01723 584647 OP D PD MH SI YA

Advantage Healthcare Care UK (Bradford & Leeds Branch) Harrogate Leeds Advert page 61 Tel: 01423 528090 OP D PD LDA MH SI YA AD Tel: 0333 434 3078 OP D PD LDA MH SI YA AD

Allied Healthcare Carefound Doncaster Advert page 18 Harrogate Advert page 22 Tel: 0800 197 6032 OP D PD LDA MH SI YA AD Tel: 01423 774070 OP D LDA MH SI YA

Asquith Homecare CareFree Richmond Keighley Tel: 01748 825528 OP D PD MH SI YA Tel: 01535 634588 OP D PD LDA MH SI YA AD

Avalon Group Caremark (Harrogate) Harrogate Harrogate Tel: 01423 530053 OP D PD LDA MH SI YA Tel: 01423 813532 OP D PD LDA MH SI YA AD Tel: 01609 783883 OP D PD LDA MH SI YA Carewatch Ryedale Scarborough Malton Tel: 01723 356540 OP PD LDA MH YA Tel: 01653 696628 OP D PD LDA MH SI YA Tel: 01423 530053 OP D PD LDA MH SI YA Carewatch Scarborough and Selby Scarborough Avon Lodge Annex Tel: 01723 585355 OP D PD LDA MH SI YA AD Harrogate Tel: 01423 562625 LDA Coastal Carers Scarborough Bell Vue Mills Tel: 01723 581334 OP D PD MH SI YA Skipton Tel: 01609 532449 OP D PD LDA MH SI YA Continued Care from Oakville Limited Harrogate Bluebird Care (Harrogate) Tel: 01423 871003 OP D PD LDA MH SI YA Harrogate Settle Tel: 01423 529573 OP PD LDA YA Tel: 01729 810600 OP D PD LDA MH SI YA

Body and Soul Assistance Conyngham Hall Tel: 07976 684386 OP PD Tel: 01423 868338 YA

Botton Village Domiciliary Care Group Crayke House Tel: 01287 661300 OP LDA MH Tel: 01609 533651 OP D PD LDA MH SI YA

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V i s i t www.carechoices.co.uk for further assistance with your search for care 21 IT’S YOUR LIFE Live-in Care YOUR CARE

from £675 per week YOU CHOOSE HOME CARE SERVICES

PEACE OF MIND GUARANTEED CQC Registered

At FIRST to CARE we provide care that is as individual as you are. Providing a fully fl exible range of services from 1 hour to 24 hour care including

• NURSING CARE & FULLY TRAINED CARERS. • COMPANIONSHIP • MEAL PREPARATION • CLEANING & IRONING The alternative to Care Home admission. • SHOPPING & ERRANDS • DIY & GARDENING Live-in Care enables anyone with care needs to • PERSONAL CARE continue living in their own home with a • RESPITE SUPPORT FIRST TO CARE LIMITED • CONVALESCENCE SUPPORT 3 Albert Street, round-the-clock care worker. Skipton, North Yorkshire • SPECIALIST DEMENTIA & BD23 1JS ALZHEIMER’S CARE

Please call us now to discuss your needs. We offer you a FREE no obligation consultation. CALL 01756 797 822 Full 24-Hour Service

08000 121 247 | www.liveincare.info All our staff complete comprehensive training and are subject to vigorous York - 01904 820 919 recruitment and vetting procedures, including Police checks.

Dales Community Care Harrogate Supporting Your Independence Ripon

Our highly trained and experienced staff are dedicated to Wetherby providing high quality person centred care within your own home. To discuss your requirements and find out more about Dales Community Care please telephone 01756 753303. Specialist Home Care for the Elderly

We provide specialist home Our professional home carers Sig Barn, Wood Lane, , Skipton care and dementia care, provide a wide range of home North Yorkshire BD23 5LU enabling clients to remain in care services including: Tel: 01756 753303 Mob: 07739 207366 the comfort of their own home Email : [email protected] whilst maintaining the highest • Help in the home www.dalescommunitycare.co.uk quality of life achievable. • Companionship

• Personal care

• Medication help

Looking • Post-operative rehabilitation

• Respite care for care or support? Flexible, reliable service available from 1 hour to 24 • Specialist dementia care hours per day, 365 days a year. Includes 24-hour live-in care. • Palliative care For independent, impartial advice

on your care options, call this Oakwood Park Bishop Thornton Directory’s advice line on www.carefound.co.uk Harrogate North Yorkshire 0800 38 92 077 Advice for older people Call us on 01423 774070 freephone HG3 3JN

Helping you to Choose and Pay for care • 0800 38 92 077 22 Advice for older people Home care provider listings continued

Creative Support – Whitby Service First Call Community System Whitby T/A SureCare Scarborough Tel: 01947 825000 LDA Scarborough Tel: 01723 585215 OP D PD LDA MH SI YA Crossroads Care – Harrogate, Craven and York First to Care Harrogate Advert page 20 Skipton Advert page 22 Tel: 01423 522371 OP D PD LDA MH SI YA Tel: 01756 797822 OP D PD LDA MH SI YA AD

Dales Community Care Franklin Homes Domiciliary Care Agency Skipton Advert page 22 Harrogate Tel: 01756 753303 OP D PD SI AD Tel: 01423 569306 LDA MH YA

Deeper Care Solutions Ltd Gladstone Care Limited – Harrogate 54 Gladstone Street Tel: 0844 490 5005 OP D PD LDA YA Scarborough Advert page 18 Tel: 01723 501683 OP D PD LDA MH SI Disability Action Yorkshire Thirsk Advert page 16 Granby at Home Tel: 01845 574519 OP PD LDA SI YA Harrogate Advert page 36 Tel: 01423 565858 OP D PD LDA SI YA Domiciliary Care (East) Pickering Greenfield Court HNHA Tel: 01751 474740 OP D PD LDA MH SI YA (Harrogate Neighbours Housing Association) Harrogate Tel: 01423 888777 OP Domiciliary Care (West) Pickering Guardian Care & Support LTD Tel: 01751 474740 OP D PD LDA MH SI YA Tel: 0845 157 2565 OP LDA MH SI YA Duke Street Settle Hambleton & Richmondshire Branch Tel: 01609 535431 OP D PD LDA MH SI YA (Domiciliary Care Services) (North Yorkshire County Council) Easby Healthcare Colburn Advert page 20 Tel: 01609 532762 OP D PD LDA SI Tel: 01748 905030 OP D PD LDA SI Harrogate & Craven Branch Eldercare (Domiciliary Care Services) Pickering (North Yorkshire County Council) Tel: 01751 475128 OP D PD SI YA Harrogate Tel: 01609 535031 OP D PD LDA SI

Esk Moors Lodge Harrogate Care at Home Castleton Harrogate Tel: 01287 669357 OP Tel: 01423 538886 OP D PD LDA MH SI YA AD

Esteem Homecare Services Harrogate Home Support – Easingwold Henshaws Society for Blind People Tel: 01347 821224 OP D PD YA Knaresborough Tel: 01423 541558 OP PD LDA SI YA

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V i s i t www.carechoices.co.uk for further assistance with your search for care 23 Do you need a Helping Hand?

Help is at hand in Live in care specialists since 1989. • Full time one-to-one live in support in the your own home comfort of your own home • We balance independent living with bespoke Our highly-trained, experienced staff care needs • We offer consistent and continuous care with provide high quality care, support a 24 hour fully managed service and companionship at home that is • We guarantee cover so you are never left personalised to suit a wide range of needs. without a carer • You are supported by a fully trained carer, Call: 01609 777413 directly trained and employed by us • Live in care is an alternative to residential care Email: [email protected] 18 Omega Business Village, To find out how we can help, please call: At Home Thurston Rd, Northallerton, Registered Company No. 7646053 North Yorkshire, DL6 2NJ 0808 180 1045 All profits support the services of Herriot Hospice Homecare, a registered charity www.herriothh.org.uk or visit www.helpinghands.co.uk

66 King Edwards Drive, Harrogate, HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • Domestic duties • Rising and Retiring • Dressing / Undressing • Shopping and Errands • Activities of daily living • Escorting to appointments • Meal preparation • Sitting service From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs. Security, Confidentiality and Personal Safety are a priority with this service. All our staff have been checked by the Criminal Records Bureau. Tel: 01423 560903 Fax: 01423 529236 Email: [email protected] www.harrogatehomecare.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077 24 Advice for older people Home care provider listings continued

Harrogate Homecare Limited Moorview House Harrogate Advert page 24 Whitby Tel: 01423 560903 OP D PD MH SI Tel: 01947 880490 LDA

Helping Hands HCS Limited National Autistic Society Selby Advert page 24 Thirsk Tel: 0808 180 1045 OP D PD LDA MH SI YA Tel: 0117 974 8400 LDA

Hennessy Fletcher Supporting People New Concept Care in North Yorkshire Selby Whitby Tel: 01757 705567 OP D PD LDA MH SI YA Tel: 01947 605755 PD LDA MH SI AD North Yorkshire Care Herriot Hospice Homecare Knaresborough Northallerton Advert page 24 Tel: 01423 868330 OP D PD LDA MH SI YA AD Tel: 01609 777413 OP YA Northallerton on the spot Homecare Hollins Hall Richmond Harrogate Tel: 01423 875333 OP D PD YA Tel: 01609 778049 LDA

Home Instead Senior Care Advert page 26 Old School, The Easingwold Tel: 01347 722722 Harrogate Tel: 01423 774490 Tel: 01751 432288 OP Malton Tel: 01653 272272 On The Spot Homecare Services Northallerton & Richmond Tel: 01325 467833 Skipton Ripon Tel: 01765 530400 Tel: 01756 748367 OP D PD MH SI Thirsk Tel: 01845 440510 York Tel: 01904 690884 OP D PD LDA MH SI YA Paramount Care (Richmond, Catterick) Richmond Independent Home Living (Harrogate) Tel: 01748 850530 OP D PD YA Harrogate Tel: 01423 538157 OP D PD LDA MH SI YA Plaxton Court Domiciliary Care Agency Scarborough IntegraCare (Supported Living) Tel: 01723 340290 OP Harrogate Tel: 01423 541698 PD LDA YA Prospect House Community Care Lifestyle (Abbey Care) Limited – York Gwendolyn House Tel: 07538 115313 OP YA Richmond Tel: 01748 811971 OP Providence Court Lodge, The York Selby Tel: 07761 988188 LDA YA Tel: 01347 824447 OP PD MH YA

Meadow Lodge Home Care Services Queen Margaret’s Care Sherburn-in- Scarborough Tel: 01977 689011 OP D PD LDA MH SI YA Tel: 01723 353884 OP D PD LDA SI

Mears Care – Whitby Ribble Care Limited Whitby Settle Tel: 01947 825991 OP D PD LDA MH SI YA AD Tel: 01729 822511 OP D PD MH SI YA

Advertisers are highlighted

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V i s i t www.carechoices.co.uk for further assistance with your search for care 25 Home. There’s no place like it.

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes. Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just one hour a day, to full time care, our service is available 24 hours a day, seven days a week.

For quality home care you can trust in North Yorkshire call: York: 01904 690884 Ripon: 01765 530400 Thirsk: 01845 440510 Being able to live at home can be one Malton: 01653 272272 of the most important comforts in Harrogate: 01423 774490 someone’s life and because family and Easingwold: 01347 722722 friends can’t always be there, we at Northallerton & Richmond: 01325 467833 Home Instead are here to help.

Specialists in providing older people with non-medical care in their own homes. www.homeinstead.co.uk Registered with the Care Quality Commission Home care provider listings continued

Riccall Carers Limited Sharow View York Ripon Tel: 01904 720700 OP D PD LDA MH SI YA AD Tel: 01609 535143 OP D PD LDA MH SI YA

Ripon and District Homecare St Margaret’s Homecare Ripon Harrogate Tel: 01765 609712 OP PD Tel: 01423 876397 OP D YA

Rowen Home Support Services Sycamore Hall Scarborough Leyburn Tel: 01723 352338 OP D PD MH SI Tel: 01969 650895 OP D PD LDA MH SI YA Thirsk Community Care Association Ryedale Homecare Thirsk Malton Advert page 20 Tel: 01845 523115 OP D PD LDA MH SI Tel: 01653 699360 OP D PD LDA YA Threshfield Court DCA Ryedale House Skipton Malton Tel: 01756 752200 OP D PD SI YA Tel: 01609 536591 OP D PD LDA MH SI YA Time Together Ryedale Special Families Harrogate Malton Tel: 01423 883992 D PD LDA MH SI YA Tel: 01653 699000 PD LDA SI YA Town & Country Care Services Scarborough & District Mencap Whitby Scarborough Tel: 01947 606187 OP D LDA SI Tel: 01723 374819 OP LDA YA Town Close Scarborough Care Services Limited Scarborough Tel: 01642 713864 OP D PD LDA MH SI YA Tel: 01723 379555 OP D PD SI Tree tops, The Scarborough, Whitby & Ryedale Branch Skipton (Domiciliary Care Services) Tel: 0871 208 1638 OP D PD LDA MH SI YA AD (North Yorkshire County Council) UBU (North Yorkshire Area) Scarborough Harrogate Advert page 32 Tel: 01609 534692 OP D LDA SI Tel: 01423 858687 OP PD LDA MH SI AD

Second 2 None Mobile Carers Limited United Response (Leeds – Harrogate DCA) Scarborough Harrogate Tel: 01723 356554 OP D PD LDA MH SI YA AD Tel: 01904 541722 LDA

Selby & District Branch (Domiciliary Care White Rose House Services) (North Yorkshire County Council) (North Yorkshire County Council) Selby Northallerton Tel: 01609 536682 OP D PD LDA SI Tel: 01609 536753 OP D PD MH SI YA

Selby Domiciliary Care Agency Your Life (Northallerton) Selby Northallerton Tel: 01757 213499 LDA Tel: 01609 779393 OP PD SI Advertisers are highlighted

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 27 Support for carers

Adult carers are people aged 18 or over who offer • advice on employment; and substantial help on a regular basis for a relative, • young carers’ services for young people who care neighbour or friend who has problems relating to for a relative, offering one-to-one support, clubs ageing, illness, disability or substance misuse; and and new opportunities (provided by Action for are not employed to provide such care. We can Children in Scarborough, Whitby and Ryedale). provide advice and support for adult carers, both for the person cared for and direct to the carer. The Carers’ Centres and Carers’ Resources work in Trained staff in our Customer Services Centre partnership with carers, carer groups and other will help carers decide what they may require and organisations to improve services for carers and who to contact. They can put carers in touch with promote their needs. specialist social care staff. These specialists can visit the carer, or the person who is being cared for, to There are five Carers’ Centres and Carers’ look at what extra help may be needed. Resources in North Yorkshire: We can also support carers directly. This might include: Craven and Airedale Carers’ Resource • a carer assessment, this can help us to ensure Griffin House, Broughton Hall, that carers get the support they need; Business Park, Skipton BD23 3AN • access to the North Yorkshire Carers’ Forum, Telephone: 01756 700888 Fax: 01756 799944 ensuring carers’ views are heard; Email: [email protected] • a direct carer’s support grant; Website: www.carersresource.org • advice for looking after carers’ own health; Harrogate Carers’ Resource • help for carers who may need support to 11 North Park Road, Harrogate, continue working and caring from our North Yorkshire HG1 5PD supported employment service which can also Telephone: 01423 500555 Fax: 01423 507777 provide support with accessing training and Email: [email protected] employment; and Website: www.carersresource.org • the carer’s emergency card which will identify a person as a carer if they have an accident Hambleton and Richmondshire Carers’ Centre or are unable to identify themself, so that the 32 High Street, Northallerton, person being cared for will receive support in an North Yorkshire DL7 8EE emergency. Telephone: 01609 780872 Fax: 01609 788489 Email: [email protected] Carers’ Centres in North Yorkshire Website: www.hrcarers.f2s.com Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical Scarborough and Ryedale Carers’ Resource and emotional support to carers locally. 96 High Street, Snainton, Scarborough, North Yorkshire YO13 9AJ Some of the services offered include: Telephone: 01723 850155 (24-hour answer phone) • confidential information, advice, emotional Email: [email protected] support and representation; Website: www.carersresource.net • a carers assessment on behalf of North Yorkshire County Council; Selby Carers’ Centre • benefits advice; Unit 18, Ousegate Business Centre, Ousegate, • regular information by way of circulars, bulletins Selby, North Yorkshire YO8 4NN or newsletters; Telephone: 01757 292532 • referrals to other specialist support organisations; Email: [email protected] • information sessions, courses and other related Website: www.wilfward.org.uk activities;

Helping you to Choose and Pay for care • 0800 38 92 077 28 Advice for older people Support for carers continued

Respite care and short breaks for carers an informed decision. If you have nursing needs, You may have a carer living with you, or perhaps ask for a nursing determination as a contribution to living nearby who helps you on a regular basis. your fees – see ‘Care homes with nursing’ on page Caring for someone can be a huge undertaking 35 for more information. and carers sometimes need a break. This may be We offer respite care to those people meeting provided in a number of ways. You may wish to go our eligibility criteria. To access this, the carer and into a care home for a week or two or a specialist the person being cared for will need to have an short term break facility. You could have home- assessment. The assessment will take the needs of based respite care, where another carer moves the carer into account as well as the wishes of the into your home to care for you, or you could have person being cared for. family-based respite care where you move into It is still worth having a carer assessment even if another family’s home for a period. the carer thinks that they would not benefit from We can also refer carers to carers ‘sitting a respite service. The assessment could result in services’. These are short breaks for carers where the carer or the person being cared for receiving the cared for person is supported in their own different types of support. home or out doing something they enjoy, allowing The amount of respite available will depend on the carer to go out or just take a rest for a couple of the individual assessment, but it is important to hours. These services can be accessed following a note that resources are limited. In an assessment of carers’ assessment and are designed to be on the the carer we try to establish: day and time that is most suitable for the carer and • the impact that the caring role has on the carer as cared for person. an individual; The best option will depend on your needs, the • the impact that the caring role has on their health; urgency of the situation and personal choice and • the carer’s ability to see friends and have a life of cost. If you are thinking about long term care but their own; and have no experience of a care home, you could book in for a short stay to see what it is like. This will give • the carer’s need to maintain employment or you some experience of residential care to make training.

Meals-on-wheels service

North Yorkshire County Council no longer has the service you wish to receive in terms of the a direct involvement in arranging, delivering or type of meal and the number of meals per week. subsidising meal-on-wheels services. However we Payment is agreed directly with the meal providers. have identified a number of organisations across the county who, typically operating as social enterprises, can provide meals to people in their own homes. The Contact details organisations include WRVS in various areas of the WRVS – tel: 01723 583309 or 01723 582329 county, Age UK in Craven and the Sherburn Visiting Age UK North Craven – tel: 01729 823066 Service in Sherburn and district. Sherburn Visiting Service – tel: 01977 681828 You will be able to discuss directly with providers

Transport services

There are over 100 community transport schemes Alternatively, you can contact the Integrated in North Yorkshire. Full details of where to find one Passenger Transport service via our Customer in your area can be found on this website: Service Centre on 0845 8 72 73 74. www.northyorkstravel.info/community-transport.

V i s i t www.carechoices.co.uk for further assistance with your search for care 29 Housing with care

Extra care housing the services of a warden, support worker or scheme Extra care housing offers a way of supporting you to manager, though increasingly this person lives off live independently for as long as possible. It provides site, or the service is provided as ‘floating support’, the security and privacy of a home of your own, a with regular visits from a member of staff. range of facilities on the premises, combined with Each property has an alarm system so that access to 24-hour care/support services if required. residents can summon help in an emergency. You Extra care housing is sometimes called ‘very can get information about sheltered housing in your sheltered housing’ or ‘assisted living’. The look of area from your local council housing department the accommodation varies enormously: some are (see ‘Local useful contacts’ section on page 47). new purpose built schemes or retirement villages, others are modernised sheltered housing schemes Private Retirement/Sheltered Housing with extra services on site. Many offer a choice of Most leasehold sheltered/retirement housing accommodation such as flats or bungalows, for is purchased at full price on the open market. sale or rent. What all residents of extra care housing However, some organisations operate have in common is the security of owning or arrangements for people to purchase their housing. renting their own home, control over their finances Typically these are: and the peace of mind that goes with having access to 24-hour care/support available on site. Shared ownership A small number of housing associations offer Sheltered housing the option of buying a proportion of the value Sheltered, retirement or warden-assisted housing are of a property and paying rent on the balance. all terms used to describe accommodation provided The proportion you can pay may vary. A service specifically for older people. Schemes usually have charge may have to be paid in addition to the

Cookridge Court Residential & Dementia Care Home | Cookridge Leeds

• Offering residential, dementia and respite care • Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players • Hotel standard support services and restaurant quality dining • Quiet rooms, vibrant communal lounges and dining areas • Daily and varied programme of leisure and recreational activities with dedicated organiser • Hair & Beauty salon, sensory gardens, free wi-fi internet access for residents and guests

www.cookridgecarehome.co.uk | Call today on 0113 267 2377 Manor Residential & Dementia Care Home | Boroughbridge North Yorkshire

• Offering residential, dementia and respite care • Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players • Hotel standard support services and restaurant quality dining • Quiet rooms, vibrant communal lounges and dining areas • Daily and varied programme of leisure and recreational activities with dedicated organiser • Hair salon, sensory gardens, free wi-fi internet access for residents and guests

www.boroughbridgecarehome.co.uk | Call today on 01423 326814

Avery Healthcare is one of the UK’s leading providers of elder care, support programmes and the thriving communities that typify with a fast expanding national portfolio of homes and a reputation all our homes. Why not pop in and see for yourself how we are earned through the leading edge design of its homes, its family setting the standards in modern care home provision?

Helping you to Choose and Pay for care • 0800 38 92 077 30 Advice for older people Housing with care continued rent. The rent element may be eligible for Housing Housing options for younger adults with additional Benefit. Sometimes, people can purchase a higher needs proportion and then not have to pay any rent. All Are you happy living at home? Would you like a little schemes are different but basically when you leave, more independence with help when you need it? the apartment would be sold on the open market What are your housing options? You could: (subject to the purchaser being an older person •  Continue living with your family – If your home with a need to live at the scheme). Some housing is specially adapted and you receive the practical associations do offer a buy back option, but not all. and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or Leasehold Schemes for the Elderly (LSE) job is nearby. These are run by a small number of housing associations and usually require you to buy 70% of •  Move into supported living accommodation – This the equity, the remaining portion being owned by offers a level of independence and the chance the housing association. When you sell, you receive to meet other people in similar situations. Help 70% of the current market value of the property. from a visiting care assistant is available and usually nursing care is provided nearby. Further Lifetime lease information is on page 32. This product offers an arrangement where you buy •  Rent a place – You can apply for council housing the right to live in a retirement property for the rest which is usually cheaper than renting privately. of your life (or lives in the case of a couple). The There could be a waiting list and you must fully price is well below the normal purchase price but explain your housing needs. Local housing once you leave the property it reverts back to the associations may also be able to help. Ask your company. Lifetime leases are available to people council housing department for a list. If you want aged 60 and over. Lifetime leases may also be to rent privately, look in your local newspaper available for non-retirement properties. for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Interest-only mortgage Payments can also help, ask your local authority Interest-only mortgages are when you borrow a for details and see page 11. lump sum against the value of property and pay the •  Buy your own home – Can you afford it? Are you interest only on monthly basis. When the home is able to live on your own? You could think about sold, the original lump sum is repaid; interest may ‘part buying’ and ‘part renting’ a place from a be variable or fixed. There are reputable financial housing association. organisations that can help you with this type of product. When considering using this type of •  Move into a care home – If you want to leave home organisation, you should ensure the company but are not ready to live alone, care homes can is regulated by the Financial Services Authority meet your personal needs and offer appropriate (FSA). See useful contact section for financial support. We can contribute if you are eligible and organisations who can offer advice on these and if we agree that the chosen care home meets your other financial products. needs. If your chosen home costs more than usual, you may get some help but you must pay the rest. Close care housing Close care is a term used to describe various models of older people’s housing where there is sheltered/ retirement accommodation linked to, or on the same site, as a care home. For information on close care housing you can contact your local council housing department or the Elderly Accommodation Counsel (EAC), now part of FirstStop Advice. (See the ‘National useful contacts’ section on page 49).

V i s i t www.carechoices.co.uk for further assistance with your search for care 31 Specialist care

Support and care services for adults of all ages with home will provide opportunities to learn and special needs offer a range of options aimed at maintain skills and opportunities to take part in maintaining independence by living in your own enjoyable and stimulating activities. Our care home and community. managers, social care workers and NHS community nurses who specialise in learning disability will be Learning disability able to give you information to enable you to make If you are a young adult considering moving out of the right choices. your family home, there are a number of options Detailed lists of care homes and care homes with that you could explore. You may be able to have nursing in North Yorkshire start on page 52. your own flat with support. There is also the option of supported living, where you can share a property Physical disability with other people with support provided for all. This Following an assessment of your needs, you may can include learning independent living skills like be eligible for help from us, including a Personal cooking, cleaning and money management as well Budget, occupational therapy, adaptations to your as help with health needs. Either of these options home, supported housing or help for the person can often give you greater independence and choice caring for you. than care homes may be able to offer. There are other Day support services are available to assist and alternatives too such as Adult Placement or Shared support people to take part in activities, meet with Ownership schemes that could be considered and others and regain their confidence. Day services we can help to set these up with you. range from sheltered work to leisure activities, as An important change affecting people with well as individual provision. learning disabilities is the introduction of Personal A short break away from home can provide a Budgets (explained on page 10), putting you at the welcome change for yourself and anyone caring for centre of how you choose to pay for your support. you. The respite care might also be provided in your This may be in your own flat or house, a supported own home (through a ‘live-in’ carer). living scheme or a care home or care home with The support you require if you have a physical nursing which specialises in this type of care. disability must be tailored to your specific needs Many adults with learning disabilities can live in and can be provided by the independent and not- their own homes in their local communities with for-profit sectors as well as by us. Help at home with support but there may be times when someone personal care is available during the day and night, has specialist health care needs or behaviour that seven days a week. There are also private agencies is particularly challenging and a care home may be offering help at home with personal care and more appropriate. For more information on housing housework. See page 17 for more information. options, please contact our Customer Service Centre Detailed lists of care homes and care homes with on 0845 8 72 73 74. nursing in North Yorkshire start on page 52. Care homes for people with learning disabilities often specialise e.g. homes for people with autism Mental health and challenging behaviour or dementia. A good We work in partnership with health trusts and other

Helping you to Choose and Pay for care • 0800 38 92 077 32 Advice for older people Specialist care continued organisations throughout the county to provide or not we assist with the funding of your service. specialist mental health services to support people If you are considering a specialist care home, affected by mental health problems. remember it should be able to maintain and Mental health problems can affect anyone at any improve your quality of life. Depending on the time and one in four people will experience some degree of the dementia, you should be able to live form of mental illness during their lifetime. There in a care home that offers quality personal care are many different types of mental health issues, and person-centred care. It’s important to consider from mild problems to more severe and enduring homes that provide nursing care in case your problems. Some examples include: abuse and condition deteriorates and you require a higher neglect; addictions; Alzheimer’s disease; anxiety; level of care. Many care homes offer specialist dementia; depression; eating disorders; grief and units with experienced nursing staff and facilities loss; stress and trauma. adapted to the needs of residents with dementia. Your local Community Mental Health Team People with dementia can benefit from a range (CMHT) should be your first point of contact if you of group or individual therapies involving social have mental health issues. You can ask your GP to interaction and mental stimulation, including refer you or ask someone who knows you to contact reminiscence. Activity co-ordinators and occupational the CMHT on your behalf. Contact details for the therapists can provide people with dementia with CMHT are provided on page 47 of this Directory. reality orientation, reminiscence and validation There is increased demand for home care for therapy. Music therapy, art therapy approaches people with mental health issues arising from and other creative therapies can also be helpful. greater use of supported living instead of care Behaviour management approaches that promote home placements. Like other specialist care understanding of the behaviour of the person with services, this can be paid for (if you have been dementia can also be beneficial and trained staff can assessed as eligible) with a Personal Budget, offer this service within many care establishments. discussed on page 10. Detailed lists of care homes and care homes with Alternatively, a good care home can help nursing in North Yorkshire start on page 52. improve the quality of your life - the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure the placement is right for you. A member of staff may visit you at home, talk to you and look at your assessments of health and social care need. Detailed lists of care homes and care homes with nursing in North Yorkshire start on page 52.

Dementia As it can be best for a person with dementia to stay in their own home for as long as possible, a range of community care services are available to facilitate this. Help can be provided to access home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day care centres and respite care. These services can be provided directly by registered providers to those who are not eligible for financial help from us, however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether Ripon

V i s i t www.carechoices.co.uk for further assistance with your search for care 33 ADVERTORIAL

The life you choose

Independence, privacy, reassurance, community… their own personal space. what are your choices for retired life? You may wish Within the Yorkshire area, MHA have developments to rent or to retain property equity if you have it. at Martin Grange in Harrogate, Emmandjay Court Either way, you should be able to continue living in in Ben Rhydding in Ilkley, and also Victoria Court in the way you wish, with discreet, personalised care Leeds – the latter offering support up to care home and support available if you require it, now or later. levels and a hassle free, all inclusive living package. This is why MHA, one of the most established care We are pleased to be able to offer extensive moving providers and among Britain’s largest charities, offers support services, including part exchange, a managed so many Retirement Living with Care developments sale service, flexible tenure options, rent until you across Britain. Residents enjoy attractive, private buy, a complementary interior design service and apartments that are purpose-built for later living, with a guaranteed sale price on a property to sell. At choices of rent, sale or part-purchase. All apartments Emmandjay Court you are able to try before you buy are linked to a 24-hour on-site emergency call team (or rent), with the offer of up to a free 3 night stay. and residents have the option of flexible, tailored If you or a loved one would benefit from the care and support as and when they might require flexibility and freedom of our Retirement Living it. With impressive shared spaces and activities with Care, please call 01332 296200 or email programmes, Retirement Living with Care offers [email protected] to find out more about residents supportive, thriving communities along with how we could assist you.

Enjoy superb later living in superb locations Beautiful apartments, offering privacy, independence and discreet support, when needed.

Independent Living For more Martin Grange, Harrogate information call Emmandjay Court, Ben Rhydding, Ilkley 01332 296200 • Beautiful apartments to rent, or visit part buy or fully own www.mha.org.uk • Privacy and pleasure of your own home Assisted Living • 24 hour emergency response Victoria Court, Headingley, Leeds • Optional, flexible, quality care All the benefits of our Independent • Impressive shared facilties Living with Care, whilst offering an • Specialist design features to innovative alternative to a traditional make life easier care home. All photography and imagery is representative only.

Helping you to Choose and Pay for care • 0800 38 92 077 34 Advice for older people Care homes

Care homes and care homes with nursing the home directly: the current amount is £108.70 There are two types of residential care home: per week for the lower rate and £149.60 per week for the higher rate. These figures are updated Care homes (personal care only) annually and may change after April 2013, check If you are reasonably active, but would like greater with us after this date. security and care, subject to a needs assessment, All care providers in the country must be a care home offering only personal care may be registered and inspected by the Care Quality the best option. Personal care includes bathing, Commission (CQC), who report on their findings. feeding, dressing and help with moving but you These inspection reports are available from the must pay for it if your capital/savings exceed provider or from the CQC (www.cqc.org.uk). Further £23,250. This figure may change after April 2013, information about the Care Quality Commission can check with us after this date. See page 38 for more be found on page 47. information on paying for your care.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social care worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to

Out of county care

Did you know you can choose a care home outside the terms and conditions set by the authority. The your home county? You may want to be closer fees that your local authority will pay may vary. to friends, family members or you may want to They may offer you the fees you would receive if relocate to another part of the country. you remained within the county, or they may offer If you qualify for funding of a care home place, you the fees that the local authority would pay in your home county local authority is still responsible your chosen region. for your care fees, even if you choose a care home You must seek further advice before making in another region. The home you choose must be your decision. If you’re paying for your own care, suitable for your assessed needs and comply with obviously you have freedom of choice.

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria. Advice for older people

V i s i t www.carechoices.co.uk for further assistance with your search for care 35 caring

That’s why we’re one of the UK’s leading healthcare providers As one of the major owners and operators of care homes in the UK, with several in this area, Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes, in the Yorkshire area, offer both long term and short term nursing, Dementia and general care for the elderly. They combine a comfortable environment with the professional support you would expect from a large healthcare organisation.

Contact our home directly using the details below, or Granby Apartments are independent living flats. for further information please visit www.fshc.co.uk T: 01423 565858 E: [email protected] Amelia House Clova House Care Home Conningham Ave, Rawcliffe, York, North Yorkshire YO30 5NH 2 Clotherholme Road, Ripon, North Yorkshire HG4 2DA T: 01904 692265 E: [email protected] T: 01765 603678 E: [email protected] Granby Court Maple Lodge (Richmond) Care Home provides private residential care with first class facilities. Low Hall Lane, Catterick Garrison, Scotton, Permanent and short stay rooms are available. Near Richmond, North Yorkshire DL9 4LJ Granby Road, Harrogate, North Yorkshire HG1 4SR T: 01748 831000 E: [email protected] T: 01423 505511 E: [email protected] Roseworth Lodge Care Home Granby at Home Redhill Road, Roseworth Estate, provides domiciliary care and home help services. Stockton-on-Tees TS19 9BY Granby Road, Harrogate, North Yorkshire HG1 4SR T: 01642 606497 E: [email protected] T: 01423 565858 E: [email protected] Granby Court ECU provides individually planned nursing care South Park Care Home for long term, rehabilitation and respite. Gale Lane, Acomb, York, North Yorkshire YO24 3HX T: 01423 536361 E: [email protected] T: 01904 784198 E: [email protected] Granby Rose provides specialist full time Westfield House Care Home care to people living with dementia. Ripon Road, Killinghall, Harrogate, Highgate Park, Harrogate, North Yorkshire HG1 4PA North Yorkshire HG3 2AY T: 01423 505533 E: [email protected] Helping youT: 0142 3to 506 3Choose44 E: westfield .andhouse@ fPayshc.co.u kfor care • 0800 38 92 077 36 Advice for older people Care homes checklist © 2013 Care Choices Ltd

Home 1 ...... £ ...... p/w Home 2 ...... £ ...... p/w Home 3 ...... £ ...... p/w

First impressions 1 2 3 •  Is there a telephone where you can make and • Were you met when you first arrived? take calls in private and comfort? • Do staff seem warm, friendly and polite? • Is alcohol served or permitted? • Do the residents seem happy, active and sociable? • Are there smoking and non-smoking areas? • Does the home feel homely and welcoming? • Are there arrangements for religious observance? • Is the home fresh, clean and comfortably furnished? • Can you handle your own money? If not, what arrangements are in place? Fees 1 2 3 • Does a hairdresser/chiropodist visit? • How much are the fees? • Are residents accompanied on visits to the GP or • Do the fees cover all the services available? hospital? • Under what circumstances will the fees alter – e.g. • Are pets or visiting pets allowed? annually or according to increasing needs? • Is the notice to terminate reasonable? Staff 1 2 3 • Do the staff appear clean, cheerful and respectful? Transport 1 2 3 • Do the staff talk to residents and how do they talk • Is the home easy to get to for relatives and friends? to them? • Does the home provide its own transport? • Are the staff formally trained? • Is there an adequate number of staff on day and night? Accommodation 1 2 3 • Are there multiple day/activity rooms to allow Visitors 1 2 3 residents choice and space to move around? • Are visitors welcome at all times? • Are bedrooms single or shared? Is there a choice? • Is there somewhere to see them in private? • Can you decorate and re-arrange your room • May your visitors join you at meals? to suit yourself? • Can your visitors stay overnight? • Can you bring your own furniture and TV? • Is there a call system for emergencies? Catering 1 2 3 • Are there enough sockets in your room? • Do you have a choice about meals? • Can you control the heating in your room? • Is the food varied and interesting? •  Can you lock your room and is there a secure • Can the home cater for your dietary needs? place for valuables? •  Can you have snacks or drinks any time of the day • Is there a separate dining room? Bar? or night? •  Are there toilet facilities within easy reach of the • Can you eat in your room? communal facilities? • Are there both showers and baths? Activities 1 2 3 •  Can you continue to pursue your hobbies •  Are bathrooms adapted to help people in and out and interests? of the bath? • Are there organised activities and entertainment? Accessibility 1 2 3 •  Are outings and holidays arranged? •  Does the home have the right adaptations and How much do they cost? equipment to meet your needs? • Are escorts available if necessary? • Are all areas accessible for wheelchair users? • Is a library service available? •  Does the home have extra wheelchairs and • Can you have your own flower bed or help walking aids? in the garden? •  Is there adequate provision for people with sight or • Can you stay in your own room if you want to? hearing difficulties? • Is there any involvement with the local community e.g. schools/retailers/garden centres/volunteers visiting? Life within the home 1 2 3 • Does the home ensure that an individual care plan Gardens 1 2 3 is in place for every resident? • Are the grounds/gardens attractive? • How does the home make sure that the care plan is • Are all areas safe and accessible? put into practice? • Is there somewhere to sit? • What arrangements are in place to ensure that • Are they quiet? residents’ health needs are met? Is there a local GP practice that the home uses? Contract terms 1 2 3 •  Are there any rules and restrictions • Can you retain your own room if away? (e.g. going out, time of return etc)? • Can you have a short-stay or trial period? • Can you choose when to get up and retire every day? • Will you be given a statement of terms on admission? • How are residents involved in decisions about life in • Are all procedures, such as complaints, clearly spelt-out? the home? • What notice periods exist?

V i s i t www.carechoices.co.uk for further assistance with your search for care 37 Residential dementia care checklist © 2013 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 37.

Residents Staff The best indication of a good home is that the It is important to note whether staff seem residents appear happy and responsive. friendly and caring towards residents and whether they treat residents with respect.  Are there rummage boxes around the home to stimulate residents?  Do they have any training and experience in dementia care? Access  Will the person with dementia have a member If the person with dementia needs or is likely to of staff particularly responsible for their care? need equipment or adaptations you may want  Is there a member of staff you can talk to to check: about your own worries about the person with dementia?  There is adequate signage and cues for different parts of the home such as dining room and bathroom. Manager/head of home  The home’s policy about locking external A manager who is caring as well as efficient can doors. make all the difference to a home.  Does the manager have a knowledge of Bedrooms dementia and can they deal with difficulties You may want to find out whether the person that may arise in an understanding way? with dementia can have a single room and  Is there a full assessment at home before a whether: resident is admitted?  Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed.  Are reminiscence activities available?  Are residents able to compile memory boxes?  Do staff compile life story books including photographs and mementoes?

Paying for care

Paying for care is a difficult issue for many people. and support. This means all the different sorts of This section will give you some information so that care and support except for paying to live in a care you can feel more confident when you are thinking home or a care home with nursing. about the care options that are right for you or the The second part of this section is about person you care for. The section is split into two ‘residential’ care and support and refers to paying for parts. The first part is about ‘non-residential’ care living in a care home or a care home with nursing.

Helping you to Choose and Pay for care • 0800 38 92 077 38 Advice for older people Paying for non-residential care and support

In most cases, and if you are eligible, we will provide This could be: you with a short period of intense care and support in • in the bank; your own home first and this initial service will be free • in the building society; of charge. This is the START service which is discussed • shares; or in more detail on page 12 of this Directory. During this period of time we will also consider providing • investments you with specialist equipment, for example, a Lifeline It does not include the value of your home. service, if you do not already have one and this will be free of charge initially. Our benefits and assessments officer will then use We have been able to provide this short period of these details to work out your assessable income, and intense care and support as a free service since April the amount of money that you may have to pay for 2012 as we are working more closely with our Health services. The assessable income is the amount you Service colleagues to help people to recover more have left after taking away your outgoings and any quickly, for example after a period in hospital or after disability related costs. We will only take account of suffering a serious illness. This revised service offers 90 per cent of that amount as being available to pay far greater support towards health needs in addition towards services. to our social care services supporting independence Does everyone have to pay for their services? and it is without charge to reflect the community’s As a general guide, you will not have to pay anything entitlement to free healthcare. for your care or housing support costs if you have How do we work out how much we will contribute? an income that is less than the appropriate level of To work out how much you will need to contribute income set by central government each year, plus an to the cost of your care we will carry out a financial additional 25 per cent. assessment which entails a specialist benefits and What if I have savings? assessments officer visiting you at your home, If you have savings below £14,250, they are not or another agreed location. You can arrange for taken into account when working out your charge for someone to be with you when the assessment is services. completed if you want to. The officer will ask you to If you have savings over £14,250, these will be give details of your financial circumstances including taken into account when working out your charge for details of your income, outgoings and capital. services. Examples of these are given below.

Income These figures may change in April every year. This could be your: • state retirement pension; What else do you look at when working out my charges? • private pensions; Disability related costs • disability and some other benefits; or When the financial assessment is completed, we • interest from investments will also talk to you about any additional expenses It does not include any earned income such as wages. that you may have as a direct result of your illness or disability. We will ask you to provide evidence of Outgoings the additional expenses, for example receipts. These This is money that you spend regularly, for example, expenses will then be taken into account when your rent, mortgage, council tax and utility bills. When we work out how much you have available to pay we carry out your financial assessment the benefits towards your services. and assessments officer will need to see evidence of your outgoings. How much will I pay? Everyone will be asked to pay for some of the services Capital we provide. Meals taken at a day centre or luncheon The capital we look at is the money that you have. club will be charged at £2.90 for a set meal (£2.20 >>

V i s i t www.carechoices.co.uk for further assistance with your search for care 39 Paying for non-residential care and support continued

>> for the main course and 70p for the dessert). If you are a couple we will assess you jointly, using Transport to and from a day centre will cost £2.20 both you and your partner’s income and savings, and per day. as an individual, using only your income and savings. The personal laundry service, where available, will We will look at the results for both of these cost £4 per load. assessments. The amount you will be asked to pay The amount you pay for other support services will for your services will be based on the assessment be calculated from your financial assessment. The that suits your household the best. If you have any assessment will take account of the actual cost for questions about this or disagree with the amount providing the service. we ask you to pay, please ask the benefits and assessments officer who completes the financial You will be asked to pay the full cost of providing the assessment. Contact details can be found on page 49 service if: of this Directory. • your capital is over £23,250; Whatever your circumstances, we will not ask • you decide not to tell us about your financial you to pay more than the cost of actually providing circumstances; or the services. We will tell you how much your service • you refuse to sign the financial assessment form. charge is when we arrange it for you, based on the type of services being received. If your capital is less than £23,250 we will look at: What happens if my financial circumstances or care • your assessable income; needs change? • the level of service you receive; If your financial circumstances, care needs or housing • any capital that you have over £14,250; and support needs change please contact your social care • any disability related costs. worker so that we can arrange to reassess how much

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Helping you to Choose and Pay for care • 0800 38 92 077 40 Advice for older people Paying for non-residential care and support continued you pay. If there is a change to your charges, our will print the dates of the care you are being charged benefits, assessments and charging team will tell you. for on your invoice. If your financial circumstances change and you don’t tell us, we may backdate your charges to the date Supporting People services of that change. A change in financial circumstances If you receive long-term housing related support could mean a sudden increase in capital, sale of a services under Supporting People, we will only carry property or a welfare benefits award that you have out a financial assessment if you do not receive not told us about. In the case of Supporting People housing benefit, council tax benefit or pension credit services (housing related support services) your (guarantee credit). If you receive housing benefit on landlord or service provider will tell you. your rent you will not have to pay for your services. If you get Supporting People services, you will What if I don’t receive services for a while? have agreed to pay a fixed weekly charge when you You will only pay for services you receive. If you do not moved in or signed up to the service. If the financial receive any services for a while, for example, if you are assessment says that you must pay part or all of this in hospital, then you do not pay. charge, you will have to pay it from the time you What if I cannot afford to pay? started getting the service. If you think that you cannot afford to pay, please If your financial circumstances or housing support contact your social care assessor/coordinator straight needs change, please contact your social care worker away. They will talk with you to come up with a so that we can reassess how much you pay. If there solution that works for everyone. is a change to your charge, your landlord or service provider will tell you. How do I pay for my care? If you don’t receive services for a period of time you We will send you an invoice every four weeks for will normally continue to pay until you give up your the services you receive. Charges are usually six tenancy, or end the service. weeks behind. This is because we need to wait for If you think that you cannot afford to pay, please information from your provider regarding the services contact your service provider or your social care you have received and then work out your charge. We worker if you have one, straightaway.

Paying for residential care and support

Will I qualify for assistance with funding my care? How much? Do you have capital or savings in excess of £23,250? To work out how much we will pay and how The value of your home is included when assessing much you will pay, a meeting will be arranged capital unless: following your initial assessment with a benefits and •  Your partner or assessments officer. • A relative who is over 60 or incapacitated or The benefits and assessments officer will review your care needs as laid out in your initial assessment • A child under 16 who you or a former partner and will assess your financial situation. maintain still lives there. With capital between £14,250 and £23,250 you will Yes... be expected to contribute £1 per week for every £250 Arrange for an assessment with us to define your care you have above £14,250 in addition to your income. needs. If, apart from your property, your savings are less Whatever your circumstances... Remember: than £23,250, we can help with your care costs for the • If your partner still lives at home, they will not be first twelve weeks. After this time, any money from us means-tested. If you have a private pension, only will be regarded as a loan and will need to be repaid half will be considered when you are assessed if you once your house is sold. are passing this on to your partner. However, you No... will need to consider the effect this would have on Health & Adult Services will share the costs with you. any benefit claim your partner makes, as it may >> V i s i t www.carechoices.co.uk for further assistance with your search for care 41 Paying for residential care and support continued

>> affect their entitlement to other financial help. Moving into a nursing home? •  Your assessment will be made up of two elements, • You may be eligible for the NHS Nursing Care a care part and a financial part. Contribution – currently £108.70 per week.

Remember to claim: Always seek advice: • Income support (if you are under pension age). • Independent help is available to guide you through your financial options. There may be • Pension Credit (if you are over pension age). a number of solutions to retaining your capital • Savings Credit (if you are over 65). whilst paying for care. • Attendance Allowance (if you are over 65), worth either £53.00 or £79.15 per week depending on Please contact us via our Customer Service Centre on your care needs. 0845 8 72 73 74 for information on our contribution • Disability Living Allowance (if you are under 65). to care fees.

Self-funding advice

If you have capital or savings of more than £23,250 Attendance Allowance and Disability Living Allowance you will have to pay for any residential care services These benefits are non-means tested, non-taxable you require but you are still entitled to an assessment benefits from the DWP paid at the lower rate of of your needs by Health & Adult Services. £53.00 per week for those needing care by day or If you have assets of less than £14,250, your night, and at the higher rate of £79.15 per week for contribution will be assessed only on your income those needing care both during the day and night. and we meet the shortfall, subject to local funding Everyone who needs care can, and should, claim limits. If you have savings between £14,250 and these benefits but they will only remain in payment £23,250, a sliding scale operates whereby you must if you are funding your own care. If we are making pay £1 per week for each £250 you have between a contribution towards your care then Attendance these amounts in addition to making a contribution Allowance will stop being paid. Disability Living from your income. Allowance (DLA) is the equivalent benefit for people Assuming you will be moving into care, you may be under 65. If you are entitled to DLA Mobility payments entitled to some of the following financial assistance for help with getting around, these payments do and support, subject to an assessment of need. not stop once you are in a care home and are not included in your financial assessment. Twelve-week property disregard If your former home is included in your financial NHS Nursing Care Contribution Whether you are a temporary or permanent resident, assessment but your other capital is less than £23,250, if you live in a care home that provides nursing care and your income is not enough to meet your care you may be entitled to a non-means-tested NHS home fees, we will help with the cost during the first Nursing Care Contribution (currently £108.70 per twelve weeks of permanent care provided we agree week for the standard rate) towards the cost of your that care is needed. nursing care. This is paid directly to the home.

Deferred Payment Agreements NHS Continuing Care Funding After the twelve-week property disregard period, any You can receive continuing healthcare services in financial help from us will be charged against the any setting, including your own home or in a care value of your home and recovered once your house home. The NHS will pay if you need healthcare from has been sold or from your estate. However, we may a community nurse or a therapist as well as personal limit how much we will pay and it may affect your care to help you at home for example having a bath entitlement to Pension Credit or Income Support if or dressing. your property is not seen to be on the market and If you live in a care home with nursing (traditionally becomes treated as capital by the Department of called a ‘nursing home’), you may qualify for the full Work and Pensions (DWP). cost of your care home fees, including board and

Helping you to Choose and Pay for care • 0800 38 92 077 42 Advice for older people Self-funding advice continued accommodation, under the National Framework for in advance as we may step in to help with your care NHS Continuing Healthcare. If you live in a care home fees. We must conduct an assessment of your situation providing only personal care and need help from a and will make a contribution. registered nurse, this will be free, covered by the NHS Understanding your rights before moving into care again. is essential. There are a number of financial products and specialist companies who may be able to help. It is Running out of money important to seek advice before committing yourself. If your capital is likely to reduce to £23,250 through There are details of some organisations that can help payment of care home fees, you must let us know well you with financial matters on page 50 of this Directory.

Local authority contribution towards care in private sector care homes

We appreciate that the current financial climate on Third Party Payments below. in the care sector is challenging. We recognise If you are meeting your full fees without funding that considerable pressure exists for both those from us, the level of fee you will pay will be subject who purchase and those who provide care home to the agreement you reach with the care provider. placements. People who are liable to pay the full cost of their care Complex or variable needs are assessed individually are also entitled to a social care assessment of their and can attract additional funding. care needs. Fees charged by some homes may be higher than Funding arrangements can be complex so potential the maximum rates that we can pay for reasons other residents are advised to seek advice in the first instance than complex or variable needs. Please see the section from our Customer Service Centre on 0845 8 72 73 74.

Third Party Payments

If the home you choose costs more that the rate normally has to be made by someone else, for we can pay for someone with your needs, you will example, a family member or charity. have the choice to ask someone else to make an Before anyone agrees to make additional additional payment. This means that they will have payments on your behalf they should be aware that to pay the difference between the Health & Adult the amount could increase and they need to be Services’ rate and the amount the home charges. confident that they can sustain the payments for as This additional payment is often referred to as a ‘top- long as they are required. If the additional payments up’ or ‘third party top-up’. stop being paid, for any reason, then you should The law says that you, or your spouse, are not seek help and advice from us via our Customer allowed to make this additional payment yourself, Service Centre on 0845 8 72 73 74. except in limited circumstances, such as when you Once it has been established that someone is willing have a Deferred Payment Agreement (explained and able to make these payments they will be asked to on page 42). Therefore, the additional payment sign an agreement to formalise the arrangement. Essential information

Disclosure and Barring Service

In December 2012, the Criminal Records Bureau seamless service combining the criminal records (CRB) and the Independent Safeguarding Authority checking and barring functions. Further legislative (ISA) merged into the Disclosure and Barring changes will come into force during 2013 and 2014. Service (DBS). CRB checks are now called DBS These details will be published on the DBS website. checks. For disclosure information and services visit the This new organisation will provide a joined up, DBS homepage: www.homeoffice.gov.uk/dbs

V i s i t www.carechoices.co.uk for further assistance with your search for care 43 Safeguarding vulnerable adults

Safeguarding and protecting vulnerable adults from addressed by the service’s management. This can be abuse or neglect has traditionally been seen as a repeated incidents of neglect or poor standards of major role of those working in the social care sector. care that are being ignored. It may be that you are Now, more than ever given recent cases that have not treated with the dignity and respect that you made national news, it is becoming an issue for deserve. everyone in society, not just for those people who have a professional responsibility to safeguard. Who might be causing the abuse? Far too many vulnerable adults suffer abuse, Anyone may be an abuser. It may be somebody you neglect and worse, often at the hands of relatives know well or it may be a stranger. It may be more and carers, those who you would least expect to than one person. It might be a family member, a treat them in that way. A vulnerable adult is a person friend, a neighbour, a paid or voluntary carer, a over the age of 18 who needs some support to stay nurse, a social worker, a GP, a visitor to your home, independent and live in a safe environment and who or somebody who you don’t know. If you live in a may be unable to take care of themselves, or protect residential setting or visit a day centre, it may be themselves from harm or from being exploited. another user of that service, a visitor, or a carer.

This includes adults who: What should you do if you suspect abuse or are Are more vulnerable than others because they worried about abuse? are old and frail, or have a sensory impairment, a Doing nothing is not an option. North Yorkshire disability, a mental health problem, or have some County Council operates a zero tolerance of all forms form of illness. This means they may have difficulty of abuse. All adults should be able to live their lives in making their wishes and feelings known and free from fear and harm. this may make them vulnerable to abuse. It may Your course of action will depend on the situation. also mean that they are not able to make their If you or the person you are concerned about is in own decisions or choices. A person may also danger and immediate action is required you should be vulnerable because of a temporary illness or ring the emergency services on 999. difficulty. If you or the person you are concerned about is not in immediate danger, you should ring our What is adult abuse? Customer Services Centre on 0845 8 72 73 74. Abuse is when somebody or some people do or say You will be able to speak to a sympathetic adviser things to you or somebody else that makes you or who will listen to your concerns and take them them feel upset or frightened. It is mistreatment by seriously. They will offer support and direct your somebody or some people that violates a person’s concerns to a specialist worker who will arrange to human and civil rights. meet with you. It may be neglecting a person’s needs, treating You may have a relative, friend or independent somebody disrespectfully or causing physical harm. advocate present if you wish. Together you will It may be an isolated incident or it may be repeated discuss the issues and together you will agree a plan incidents. It may be that the abuse is deliberate or it to keep you as safe and independent as possible. may be unintentional and due to ignorance or lack You will be able to have a copy of this plan. We will of training or understanding. It may be that a person agree further contact as is needed. is at risk of abuse or being abused in several ways. We may involve other agencies to help support It can happen anywhere – in a care home or a you safely, but we will agree this together. Where the care home with nursing, a hospital, in the workplace, abuse is a crime, the police need to be involved to at a day centre or educational establishment, in prevent other people from suffering as well. We will supported housing or in the street. jointly help to support you. Forms of abuse could be physical, sexual, We will listen to your concerns and take them emotional or financial or discriminatory. It could seriously. We will treat you with dignity and respect also cover the issues of neglect and institutional at all times. Our main aim will be to help you to live abuse – where the abuse affects more than one safely whilst maintaining the maximum possible person within an organisation or a service and is not level of independence, choice and control.

Helping you to Choose and Pay for care • 0800 38 92 077 44 Advice for older people Safeguarding vulnerable adults continued

If the abuse is also a crime such as assault, racial via the Customer Services Centre on 0845 8 72 73 74. harassment, rape or theft you should involve the If you need to call outside office hours, please ring police to prevent someone else from being abused. 0845 034 9417. If the police are involved we will work with them and If you have concerns about the standards or with you to support you. application of regulations in a care home you should If you are worried about contacting the police you contact: can contact us to talk things over first. The Care Quality Commission When you suspect abuse in a residential care or Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA nursing home Telephone: 03000 616161 If your concern is about someone who is in a Email: [email protected] residential or nursing home, please refer them to us,

Advocacy

Sometimes, you may need an independent could be weeks, months, or even years when there advocate to help and support you through a are ongoing issues. difficult time in your life, or to support you if you feel you are not getting the services or help you Independent advocate services for adults need. Advocacy services help people to speak for If you are an adult and need an independent themselves and could provide you with support. advocate to help and support you through a They offer a confidential, free and independent difficult time in your life or you feel you are not service provided by trained advocates. getting the services or help you need, there are There are several differences in the advocacy advocacy services which may be able to help. service you may receive, depending on your needs Advocacy services help people to speak for and circumstances. themselves. They are confidential, free and independent services provided by trained Your care co-ordinator as an advocate advocates. As a confidential service, anything you If you have a person from social care services or say to an advocate will not be revealed to your a health team as your care co-ordinator, he or social or health worker or anyone else. she will liaise on your behalf with other agencies You may meet with an advocate at your home to ensure you receive the most appropriate or if you’d prefer, at a neutral place. care. In other words, they act as your advocate. The advocate will work with you until the issue Anything you discuss with them will be treated in is resolved. This could be weeks, months, or even confidence. years when there are ongoing issues. You may meet with an advocate at your home There are several specialist advocacy services or if you’d prefer, at a neutral place. The advocate in North Yorkshire that you may wish to contact will work with you until the issue is resolved. This directly – see ‘Local useful contacts’ on page 47.

Making a complaint about care services

If you use a home care agency or move into a care services provided. home you should feel able to complain about any Making a complaint should not be made difficult aspect of your life which affects your happiness for you and should not affect the standard of care or comfort. This might be anything from the that you receive whether in your own home or in a way you are treated by staff to the quality of the care home or care home with nursing. Care services food you are served. You should also feel free to are required under national Essential Standards of make comments and suggestions about possible Quality and Safety to have a simple and easy to use improvements to your surroundings and the complaints procedure. A friend or relative can >>

V i s i t www.carechoices.co.uk for further assistance with your search for care 45 Making a complaint about care services continued

>> make a complaint on your behalf if we have aim to resolve complaints as quickly and informally your agreement to the complaint being made and as possible. If you are able to talk to the managers you give consent for us to share your information who deliver your service, this is often the quickest with them. Or, you can ask someone, e.g. an and best way to get a problem resolved. If you are independent advocate, to support you to make the unhappy with our response to your complaint you complaint yourself. can contact the Local Government Ombudsman for If you are concerned about the care that you, a advice. friend or a relative are receiving, you should contact If you have arranged and funded your care the registered manager/owner of the service about without our involvement and you are unhappy your concerns in the first instance as they have a with the response to your complaint by the service duty to respond to any complaints made about provider, you can contact the Local Government their service. The problem may be resolved quite Ombudsman for advice. easily once they are made aware of it. If you have concerns about a breach of If you are unhappy with the response to your regulations by a registered provider, you can complaint by the service provider and your care has contact your local office of the Care Quality been arranged and funded by the Local Authority, Commission who can use the information when you should discuss your concerns with your social looking at individual services to ensure quality and care worker or our Complaints Manager on 0800 safety standards are being met (see page 47 for 515875 (freephone) or 01609 532638 as we may contact details and page 47 for more information be able to look into your complaint further. We about the CQC).

How solicitors can help

A solicitor can give you impartial advice about decision’ setting out treatment that you do not want wills, making gifts, estate planning and Powers to receive in specified circumstances, which would of Attorney. Some can also offer guidance on legally have to be followed, even if you die as a result. immediate and long-term care plans, ensuring Any proposed Gift out of your estate needs careful (if applicable) the NHS has made the correct consideration of the benefits, risks and implications, contribution to your fees. particularly on any future liability for care costs or tax Lasting Powers of Attorney (LPA) allow you to liability. appoint someone you trust to make decisions about Long-term care: whether you remain in your own your personal welfare, including healthcare and home or move into sheltered or residential care, consent to medical treatment, and/or your property you may qualify for financial assistance in the form and financial affairs. An LPA is only valid once of social care and NHS-funded care and welfare registered with the Office of the Public Guardian. It benefits. allows for a person of your choice to make decisions If you don’t have your own solicitor, ask family or on your behalf at a time when you may be unable. friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of time scales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs should they not have a LPA. The adapt their communications to meet your needs. It’s Court procedure is presently very slow and the fees important to find a solicitor who specialises in this are quite expensive so preparing a LPA is always area of the law. The Citizen’s Advice Bureau offer advisable, providing you have somebody sufficiently an advice service and will be able to recommend trustworthy to appoint as your attorney. solicitors in your area. An ‘advance directive’ allows you to communicate For further legal advice and specialist financial your wishes in respect of future medical treatment information, call this Directory’s independent advice but it is not legally binding. You may instead wish line: 0800 38 92 077 provided in association with to make a living will, properly known as an ‘advance FirstStop Advice.

Helping you to Choose and Pay for care • 0800 38 92 077 46 Advice for older people Inspection and registration of care services

All care providers must be registered under a Following an inspection, each service is given a system introduced by the Health and Social report of how it rates against national essential Care Act 2008, which brings adult social care, standards of quality and safety. Each service’s report independent healthcare and the NHS under a single can be seen on the CQC website: www.cqc.org.uk. set of essential standards of quality and safety for For any enquiries or to register a concern or the first time. a complaint, contact CQC by telephone: 03000 The Care Quality Commission (CQC) is the 616161 or by email: [email protected]. independent regulator of health and social care in . They regulate care provided through a The Care Quality Commission range of methods including: Citygate, Gallowgate, •  registering providers to ensure they are meeting Newcastle upon Tyne NE1 4PA the essential standards of quality and safety; •  monitoring how providers comply with the When considering care services, it’s always a good standards; idea to check a service’s inspection report on the •  promoting improvement in services; Care Quality Commission’s comprehensive website: • using enforcement powers where necessary; and www.cqc.org.uk. • publishing up to date information about the compliance of adult social care providers with essential standards of safety and quality. Useful contacts

Local useful contacts

Advocacy

Advocacy Alliance (Scarborough, Whitby & Ryedale) Hambleton & Richmondshire Advocacy Allatt House, 5 West Parade Road, (includes Selby area) Scarborough YO12 5ED Telephone: 01723 363910 277 High Street, Northallerton DL7 8DW Email: [email protected] Tel: 01609 778652 Email: [email protected] www.scarboroughadvocacy.co.uk www.hradvocacy.org.uk Craven Advocacy Harrogate & District Advocacy 15 Water Street, Skipton BD23 1PQ 9a Albert Street, Harrogate HG1 1JX Telephone: 01756 799615 Tel: 01423 547500 Email: [email protected] Email: [email protected] www.prodigalson.centelia.net www.advocacyharrogate.org.uk

Carers services

Hambleton & Richmondshire Carers Centre Selby Carers Centre 32 High Street, Northallerton DL7 8EE Unit 18, Ousegate Business Centre, Ousegate, Telephone: 01609 780872 Selby YO8 4NN Email: [email protected] www.hrcarers.f2s.com Telephone: 01757 292532 Email: [email protected] Harrogate & Craven Carers Resource

11 North Park Road, Harrogate HG1 5PD www.selbycarers.org.uk Telephone: 01423 500555 Community Mental Health Team (CMHT) Email: [email protected] www.carersresource.org www.northyorks.gov.uk/index.aspx?articleid=12007 Scarborough & Ryedale Carers Resource Independent Care Group 96 High Street, Snainton, Scarborough YO13 9AJ 5 Beechwood Grove, Harrogate HG2 8QP Telephone: 01723 850155 Telephone: 01423 816582 Email: [email protected] www.carersresource.net Email: [email protected]

V i s i t www.carechoices.co.uk for further assistance with your search for care 47 What Came First....

To Us, Your Loved One.

Families have trusted us to care for their loved ones for over 25 years. We offer residential and nursing care providing long-term and respite care in one of our family run homes across North Yorkshire.

Telephone today for a brochure on 01423 – 508917 or call the home local to you.

Bedale Grange Care Home - 28 Firby Road, , DL8 2AS, North Yorkshire. Tel 01677 422980 Esk Hall Care Home - Sleights, Whitby, YO22 5EG, North Yorkshire. Tel 01947 810482 Greenwell House Care Home - Wycar, Bedale, DL8 1ER, North Yorkshire. Tel 01677 424012 Oak Trees Care Home - Main Street, Alne, YO61 1TB, North Yorkshire. Tel 01347 838262 OPENING IN 2013 - Whitby Court Care Home - Waterstead Lane, Whitby, North Yorkshire, YO21 1PF

www.fisherpartnership.com Helping you to Choose and Pay for care • 0800 38 92 077 48 Advice for older people Local useful contacts continued

Northallerton and the Dales Mencap Society Trust, Friarage Hospital, Bullamoor Road, Northallerton Represents the interests of people with learning DL6 1JG. Telephone: 01609 763131 or freephone 0800 What Came First.... disabilities and their carers in the Hambleton and 028 2462. Richmondshire Districts of North Yorkshire. NHS Vale of York Clinical Commissioning Group The Mencap Centre, Goosecroft Lane West Offices, Station Rise, York YO61 6GA Northallerton, North Yorkshire DL6 1EG Tel: 01904 555870 Email: [email protected] For further information, please telephone Sue Lear, Web: www.valeofyorkccg.nhs.uk Development Manager, on 01609 778894 or email [email protected]. NHS Hambleton, Richmondshire and Whitby Clinical Commissioning Group

North Yorkshire County Council Civic Centre, Stone Cross, Northallerton DL6 2UU Customer Service Centre Telephone: 0845 8 72 73 74 Email: [email protected] • Adult Social Care complaints Web: www.hambletonrichmondshireandwhitbyccg.nhs.uk Telephone: 01609 532638 Fax: 01609 532025 Email: [email protected] NHS Scarborough and Ryedale Clinical Commissioning Group • Emergency duty team Scarborough Town Hall – York House, St. Nicholas Street, Telephone: 0845 034 9417 Scarborough YO11 2HG Fax: 01347 824648 (out of hours only) Tel: 01653 605709 Email: [email protected] Email: [email protected] Web: www.scarboroughryedaleccg.nhs.uk North Yorkshire County Council Benefits, assessments NHS Harrogate and Rural Clinical Commissioning Group and charging teams – local offices The Hamlet, Hornbeam Park, Harrogate HG2 8RE For more information about social care charges, contact Tel: 01423 859632 your local benefits assessment and charging team. Email: [email protected] • Central area (Hambleton, Richmond) Web: www.harrogateandruraldistrictccg.nhs.uk White Rose House, Thurston Road, Northallerton DL6 2NA Healthwatch Telephone: 01609 533840 The Health and Social Care Act 2012 introduced a new independent consumer champion for health and social • East area (Scarborough, Whitby and Ryedale) care, Healthwatch. North Yorkshire House, 442–444 Scalby Road, Healthwatch operates at two levels to ensure that Scarborough YO12 6EE the consumer voice has influence not only locally but Telephone: 01609 534648 nationally too: • South area (Selby and Sherburn) The Old School, Kirkgate, Sherburn-in-Elmet LS25 6BL • October 2012: Healthwatch England was created – a Telephone: 01609 535178 committee within the Care Quality Commission which To Us, Your Loved One. supports and leads Local Healthwatch; • West area (Harrogate, Ripon and Craven) Jesmond House, 31/33 Victoria Avenue, • Starting in April 2013: Local Healthwatch – to replace Harrogate HG1 5QE Local Involvement Networks (LINks) and providing Families have trusted us to care for their loved ones Telephone: 0845 034 9462 a single point of contact for people to report their experiences, concerns or their compliments about for over 25 years. Patient Advice and Liaison Service (PALS) health and social care. PALS provides information for patients and their families We offer residential and nursing care providing long-term and can help you deal with any concerns around your Local councils have the responsibility to make sure their and respite care in one of our family run homes across hospital treatment. Problems can be discussed with the area has a Local Healthwatch organisation. PALS Officer in confidence and you can work together to You can contact Healthwatch North Yorkshire North Yorkshire. find a solution. via the North Yorkshire County Council Customer You can contact the PALS Officer between 9.00 am Services Centre on 0845 8 72 73 74, or email them at Telephone today for a brochure on 01423 – 508917 and 5.00 pm at North Yorkshire and York Primary Care [email protected] or call the home local to you. National useful contacts

Bedale Grange Care Home - 28 Firby Road, Bedale, DL8 2AS, North Yorkshire. Tel 01677 422980 Action on Elder Abuse (AEA) Carers Direct Esk Hall Care Home - Sleights, Whitby, YO22 5EG, North Yorkshire. Tel 01947 810482 Works to protect, and prevent the abuse of, vulnerable Carers Direct from NHS Choices provides free older adults. Helpline: 0808 808 8141 confidential information, advice and support for carers. Greenwell House Care Home - Wycar, Bedale, DL8 1ER, North Yorkshire. Tel 01677 424012 www.elderabuse.org.uk Telephone: 0808 802 0202 www.nhs.uk/carersdirect Oak Trees Care Home - Main Street, Alne, YO61 1TB, North Yorkshire. Tel 01347 838262 Age UK (the combined Age Concern and Help the Aged) National helpline: 0800 169 6565 www.ageuk.org.uk OPENING IN 2013 - Whitby Court Care Home - Waterstead Lane, Whitby, North Yorkshire, YO21 1PF Carers UK Alzheimer’s Society National Dementia Helpline The voice of carers. England and Wales: 0845 300 0336 Telephone: 0207 490 8818 www.fisherpartnership.com Open 8.30am – 6.30pm www.carersuk.org V i s i t www.carechoices.co.uk for further assistance with your search for care 49 National useful contacts continued

FirstStop Advice Princess Royal Trust for Carers, The Advice and information on all aspects of care, The largest provider of comprehensive carers’ support accommodation, housing, finance and rights for older services in the UK. people. Also run this Directory’s independent helpline. Telephone: 0844 800 4361 Email: [email protected] Care Advice Line: 0800 38 92 077 Finance Advice Line: 0800 310 2011 Registered Nursing Home Association (RNHA) www.firststopadvice.org.uk Campaigns for high standards in nursing home care. Telephone: 0121 451 1088 www.rnha.co.uk Friends of the Elderly A charity that supports older people who have a range of Relatives and Residents Association, The practical needs. Exists for older people needing, or living in, residential Telephone: 0207 730 8263 care and the families and friends left behind. www.fote.org.uk Advice line: 0207 359 8136 www.relres.org

IndependentAge Home Care Association (UKHCA) Pledges to tackle social isolation by getting older people Professional association of home care providers from online and supporting them in their homes. the independent, voluntary, not-for-profit and statutory Telephone: 0207 605 4200 sectors. Helpline: 0208 288 5291 www.independentage.org.uk www.ukhca.co.uk

Day care centres

This list is a selection of venues offering day care services across the county. For further information, costs and opening times, please contact the individual service.

Able Day Centre Avalon Cliff House Day Centre Catterick Garrison Tel: 01748 836743 Harrogate Tel: 01423 530053 Knaresborough Tel: 01423 864956

Activity Centre Basics Plus D.A.Y. Training Services Keighley Tel: 01535 630223 Scarborough Tel: 01723 371335 Harrogate Tel: 01423 855410 Skipton Tel: 01756 793987 Beechwood Nursing Home Dales Care Adult Disability Activity Group Scarborough Tel: 01723 374260 Bedale Tel: 01677 425806 Skipton Tel: 01756 701005 Beechwood Rest Home Dalewood Trust Day Centre Age Concern Scarborough Tel: 01723 368419 Whitby Tel: 01947 600583 Skipton Tel: 01729 850864 Botton Village Dr Barnardos Kitchen Age UK Whitby Tel: 01287 660871 Harrogate Tel: 01423 884819 Drax Tel: 01757 618041 Harrogate Tel: 01423 502253 Broughton Road Day Centre Dunollie Nursing Home Selby Tel: 01757 704115 Skipton Tel: 01756 793987 Scarborough Tel: 01723 372836

Alba Rose Carlton Lodge Luncheon Club Eastfield House Day Care Services Pickering Tel: 01751 472754 Harrogate Tel: 01423 500600 Scarborough Tel: 01723 502410

Alne Hall Day Centre Block Castle Close Day Centre Greenfield Court Internet Cafe York Tel: 01347 838295 Northallerton Tel: 01609 778251 Harrogate Tel: 01423 888777

Alzheimer’s Society Day Centre Chopsticks Day Centre Harrogate Skills 4 Living Richmond Tel: 01748 825817 Northallerton Tel: 01609 761661 Harrogate Tel: 01423 593719

Autism Plus Claro Enterprises Henshaws Arts & Crafts Doncaster Tel: 01405 812128 Harrogate Tel: 01423 885879 Knaresborough Tel: 01423 541888

Helping you to Choose and Pay for care • 0800 38 92 077 50 Advice for older people Day care centres continued

HFSS Supporting People Norwood House Sycamore Hall Whitby Tel: 07868 495180 Scarborough Tel: 01723 360360 Leyburn Tel: 01969 650316

Highfield Nursing Home Open Country PD/LD Activities The Abbey Residential Home Tadcaster Tel: 01937 557724 Harrogate Tel: 01423 507227 Malton Tel: 01653 693325

Hillcrest Residential Home Orb Community Enterprise The Croft Community Catterick Garrison Tel: 01748 834444 Knaresborough Tel: 01423 202028 Malton Tel: 01653 694391

Horticap, Beckwithshaw Paradise Day Centre The Cunliffe Centre Harrogate Tel: 01423 522876 Easingwold Tel: 01347 821665 Selby Tel: 01757 708363

Interactive Whitby & District Priory Close Day Centre The Gift People Whitby Tel: 01947 601259 Northallerton Tel: 01609 767900 Knaresborough Tel: 01423 864007

Isabella Court Day Centre Purple Patch Arts The Peace Centre Pickering Tel: 01751 475787 Harrogate Tel: 07725 041 801 Tadcaster Tel: 01937 833752

Jennyruth Workshops Ripon Community Link Day Centre Thistle Hill Nursing Home Ripon Tel: 01765 606620 Ripon Tel: 01765 607461 Knaresborough Tel: 01423 869200

Just The Job Environmental Ent Ripon Walled Garden Day Centre Threshfield Community Care Richmond Tel: 01748 822815 Ripon Tel: 01765 609229 Skipton Tel: 01756 752200

Lake & Orchard Care Centre Riverside Court Tidy Gardens York Tel: 01757 248627 York Tel: 01423 322935 Harrogate Tel: 07971 676643

Later Years Care Roll With It Trinity Centre, Whitby Scarborough Tel: 01723 378220 Pickering Tel: 01751 474740 Whitby Tel: 01947 601548

Lister House Ryedale Leisure Club Vocational Skills Centre Ripon Tel: 01765 694740 Malton Tel: 01653 648289 Harrogate Tel: 01423 884680

Mansion House Nursing Home Sherbutt House Westwood Residential Care Home Selby Tel: 01757 618659 York Tel: 01759 301790 Selby Tel: 01757 709901

Meadow Lodge Homecare South Craven Day Services Whitby Scheme (Anchor) Services Skipton Tel: 01756 792787 Whitby Tel: 01947 821722 Kellington Tel: 01977 662899 Southlands Nursing Home Wilf Ward Family Trust Meadowbank Day Centre Harrogate Tel: 01423 526203 Pickering Tel: 01751 475787 Harrogate Tel: 01423 881994 Sowerby House Nursing Home Woodlands Nursing Home Mencap Thirsk Tel: 01845 525986 Filey Tel: 01723 513545 Harrogate Tel: 01423 568162 Scarborough Tel: 01723 374819 St Andrews Day Centre Workcrafts Day Centre Skipton Tel: 01756 793522 Northallerton Tel: 01609 773696 Morris Grange Day Care Richmond Tel: 01748 826266 St Cecilia’s Yatton House Society Day Centre Scarborough Tel: 01723 503111 Cleveland Tel: 01642 722380 Northdale Horticulture Day Centre St Johns Centre Northallerton Tel: 01609 770269 Catterick Garrison Tel: 01748 832271

V i s i t www.carechoices.co.uk for further assistance with your search for care 51 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Craven district nor Care Choices can be held liable for any errors or omissions.

Craven care homes

Ashfield (Skipton) – Cragmere – UBU North Yorkshire County Council Colne Road, Glusburn, Croft House, Carleton Road, Skipton, North Yorkshire BD20 8RB North Yorkshire BD23 2BG Tel: 01535 635678 Advert page 32 LDA Tel: 01756 792881 OP D Craven House Oakdene Carleton Court Residential Home Limited West Lane, Sutton-in-Craven, Carleton Road, Skipton, North Yorkshire BD23 2BE West Yorkshire BD20 7AS Tel: 01756 701220 Advert below OP Tel: 01535 633268 LDA

Coach House Residential Home, The Daleholme – St Anne’s Community Services Carla Beck Lane, Carleton, Skipton, Station Road, Settle, Craven, North Yorkshire BD23 3BU North Yorkshire BD24 9BN Tel: 01756 798097 OP D Tel: 01729 825769 LDA

Carleton Court Looking residential home Genuine care, professional staff, a warm and welcoming for care or support? environment and a place to call ‘home’. • Managed by a qualified team • Elegant, comfortable surroundings For independent, impartial advice • Single en-suite rooms • Close to local amenities • Special diets catered for • Nurse Call systems in all public rooms as well as bedrooms. on your care options, call this Carleton Road, Skipton, North Yorkshire BD23 2BE Directory’s advice line on Tel: 01756 701220 Email: [email protected] freephone 0800 38 92 077 www.carletoncourtskipton.co.uk Advice for older people

Skipton

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 52 Advice for older people Craven care homes continued

Gills Top Red House, The – St Anne’s Community Services Scar Street, Grassington, Skipton, Gas House Lane, Main Street, Lancaster, North Yorkshire BD23 5AF Lancashire LA2 7HQ Tel: 01756 752699 OP D Tel: 01524 262694 LDA

Jenkin Lodge – St Anne’s Community Services Sutton Hall and Lodge New Road, Ingleton, Carnforth, Cornmill Walk, Off Sutton Lane, Sutton-in-Craven Lancashire LA6 3JL Keighley, West Yorkshire BD20 7AJ Tel: 01524 241745 LDA Tel: 01535 635793 OP D

Jubilee Lodge Thornton Hill Carleton Road, Skipton, Church Road, Thornton-in-Craven, Skipton, North Yorkshire BD23 2BE North Yorkshire BD23 3TR Tel: 01756 700720 LDA YA Tel: 01282 842023 OP D

Neville House Townend Close Neville Crescent, Gargrave, Skipton, Victoria Road, Crosshills, Keighley, North Yorkshire BD23 3RH West Yorkshire BD20 8SZ Tel: 01756 749349 OP Tel: 01535 634639 OP D

Craven care homes with nursing

Anley Hall Nursing Home Royd Hill Nursing Home Skipton Road, Settle, North Yorkshire BD24 9JU Sutton Lane, Sutton-in-Craven, Keighley, Tel: 01729 822268 OP D PD MH YA West Yorkshire BD20 7AJ Tel: 01535 633499 OP D PD Beanlands Nursing Home Colne Road, Cross Hills, Keighley, Sutton Hall and Lodge West Yorkshire BD20 8PL Cornmill Walk, Off Sutton Lane, Sutton-in-Craven Tel: 01535 633312 OP D PD SI Keighley, West Yorkshire BD20 7AJ Tel: 01535 635793 OP D Craven Nursing Home Limited Keighley Road, Skipton, North Yorkshire BD23 2TA Threshfield Court Care Centre Advert outside Tel: 01756 700994 OP Station Road, Threshfield, Skipton, back cover North Yorkshire BD23 5ET Dales Care Home, The Advert outside back cover Tel: 01756 611572 OP D PD YA Draughton, Skipton, North Yorkshire BD23 6DU Tel: 01745 274222 OP D PD MH YA

Ingleborough Nursing Home 1 High Street, Ingleton, Carnforth, North Yorkshire LA6 3AB Tel: 01524 241593 OP D PD

Milton House Nursing and Residential Home Marton Road, Gargrave, Skipton, North Yorkshire BD23 3NN Tel: 01756 748141 OP

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 53 Hambleton Grange The care you deserve at a price you can afford

Hambleton Grange offers the highest quality of personalised care in a contemporary and relaxed setting at an affordable price for all, with low private fees and no third-party top-ups for Local Authority funded residents.

Our professional, highly trained staff are dedicated carers who get to know our residents enabling them to provide individualised care.

Hambleton Grange offers:

• Residential and Dementia Care • Highly trained carers • State-of-the-art bedrooms equipped with en-suite facilities including showers • Dining room, TV lounge and quiet lounge facilities • Contemporary on-site hairdressing salon

For more information, please contact a member of our friendly team on: 0113 385 3884 e: [email protected]

a: Station Road, Thirsk, North Yorkshire, YO7 1QH Idealcarehomes.co.uk continued All the listings in this publication of care homes, care homes with Area care homes with nursing nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Hambleton district nor Care Choices can be held liable for any errors or omissions.

Hambleton care homes

Cherry Garth Royal Mencap Society – 1 Conroy Close Chapel Street, Thirsk, North Yorkshire YO7 1LX Easingwold, York, North Yorkshire YO61 3NS Tel: 01845 523189 OP Tel: 01347 821700 LDA

Leeming Bar Grange Care Home Royal Mencap Society – 2 Conroy Close Leeming Lane, Leeming Bar, Northallerton, Easingwold, York, North Yorkshire YO61 3NS North Yorkshire DL7 9AU Tel: 01347 821488 LDA Tel: 01677 425594 Advert page 40 OP D PD Valley Road – Resource Centre Millings, The 65a Valley Road, Northallerton, 5 North End, Bedale, North Yorkshire DL8 1AF North Yorkshire DL7 8DD Tel: 01677 423635 OP Tel: 01609 533394 OP PD LDA SI

Hambleton care homes with nursing

Alne Hall – Care Home with Nursing Southwoods Nursing Home Alne, York, North Yorkshire YO61 1SA 28 Thirsk Road, Northallerton, Tel: 01347 838295 PD YA North Yorkshire DL6 1PH Tel: 01609 780362 OP Bedale Grange Care Home 28 Firby Road, Bedale, North Yorkshire DL8 2AS Sowerby House Tel: 01677 422980 Advert page 48 OP Front Street, Sowerby, Thirsk, North Yorkshire YO7 1JP Beechwood Care Home Tel: 01845 525986 OP D PD YA Romanby Road, Northallerton, North Yorkshire DL7 8FH St Catherine’s Care Home Tel: 01609 777733 Advert page 6 OP D 1 East Lane, Shipton by Beningborough, York, North Yorkshire YO30 1AH Greenwell House Care Home Tel: 01904 470644 OP D PD 7–9 Wycar, Bedale, North Yorkshire DL8 1ER Tel: 01677 424012 Advert page 48 OP

Leeming Garth Leeming Bar, Northallerton, North Yorkshire DL7 9RT Tel: 01677 424014 OP PD

Mount Vale Care Home Yafforth Road, Northallerton, North Yorkshire DL7 8UE Tel: 01609 801353 Advert outside back cover OP D

Oak Trees Care Home Main Street, Alne, York, North Yorkshire YO61 1TB Tel: 01347 838262 Advert page 48 OP

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 55 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Harrogate district nor Care Choices can be held liable for any errors or omissions.

Harrogate care homes

Aire House Briardene (Apple Home Care) Advert page 20 6 Westcliffe Grove, Harrogate, North Yorkshire HG2 0PL 63 East Parade, Harrogate, North Yorkshire HG1 5LP Tel: 01423 509285 LDA YA Tel: 01423 562667 OP D PD LDA MH SI YA

Alderson Road, 12 – UBU Caxton Lodge Harrogate, North Yorkshire HG2 8AS 10 North Road, Ripon, North Yorkshire HG4 1JP Tel: 01423 520251 Advert page 32 LDA Tel: 01423 546326 LDA PD SI YA

Alexander Court Care Home Church Avenue, 12 – 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE Henshaws Society for Blind People Tel: 01423 564701 OP D PD Harrogate, North Yorkshire HG1 4HE Tel: 01423 531386 LDA PD SI YA Avenue 1, The – Henshaws Society for Blind People Claro Road, 34 – Disability Action Yorkshire Knaresborough, North Yorkshire HG5 0NL Harrogate, North Yorkshire HG1 4AU Tel: 01423 865576 PD LDA SI YA Tel: 01423 561911 Advert page 16 PD YA

Avon Lodge Clova House Care Home 24–25 Harlow Moor Drive, Harrogate, 2 Clotherholme Road, Ripon, North Yorkshire HG2 0JY North Yorkshire HG4 2DA Tel: 01423 562625 LDA Tel: 01765 603678 Advert page 36 OP

Bethany House Cornerways Residential Home 3 Margarets Road, Harrogate, North Yorkshire HG2 0JZ 15 Leadhall Crescent, Harrogate, Tel: 01707 652053 LDA MH North Yorkshire HG2 9NG Tel: 01423 871017 OP D Boroughbridge Manor and Lodge Care Home Crescent, The – Roecliffe Lane, Boroughbridge, St Anne’s Community Services North Yorkshire YO51 9LW 1 The Crescent, Green Hammerton, Tel: 01423 366814 Advert page 30 OP D PD North Yorkshire YO26 8BW Tel: 01423 331440 LDA Boroughbridge Road – St Anne’s Community Services Crest Residential Home, The 67 Boroughbridge Road, Knaresborough, 32 Rutland Drive, Harrogate, North Yorkshire HG5 0ND Tel: 01423 869343 LDA North Yorkshire HG1 2NS Tel: 01423 563113 D Borrage House 8 Borrage Lane, Ripon, North Yorkshire HG4 2PZ Doublegates Green, 47 – United Response Tel: 01765 690919 OP D Ripon, Yorkshire HG4 2TS Tel: 01765 607381 PD LDA Brackenley (Apple Home Care) 33 Forest Lane Head, Harrogate, Duchy Avenue, 13 – UBU North Yorkshire HG2 7TE Harrogate, North Yorkshire HG2 0NB Tel: 01423 862230 Advert page 20 LDA PD YA Tel: 01423 528208 Advert page 32 OP LDA MH

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 56 Advice for older people HAreaarrogate care homes care homes with nursing continued continued

East Park Road, 2 – High Street, 80 – Henshaws Society for Blind People North Yorkshire County Council Harrogate, North Yorkshire HG1 5QT Starbeck, Harrogate, North Yorkshire HG2 7LW Tel: 01423 561484 PD LDA SI YA Tel: 01423 883301 OP PD LDA SI

Ellershaw House Limited Highgate Park, 4 – United Response Bramley Grange, Grewelthorpe, Ripon, Harrogate, Yorkshire HG1 4PA North Yorkshire HG4 3DJ Tel: 01423 504506 PD LDA Tel: 01765 658381 LDA Hookstone Chase, 66 – Emmaus House Henshaws Society for Blind People 115 Valley Drive, Harrogate, Harrogate, North Yorkshire HG2 7HS North Yorkshire HG2 0JS Tel: 01423 889962 PD LDA SI YA Tel: 01423 565932 OP D Hyde Park House Fieldhead – St Anne’s Community Services 10–12 Hyde Park Road, Harrogate, Langthorpe, Boroughbridge, North Yorkshire HG1 5NR North Yorkshire YO51 9BZ Tel: 01423 509267 LDA YA Tel: 01423 325052 LDA Kings Road, 61 – Gables, The Henshaws Society for Blind People 151 Knaresborough Road, Starbeck, Harrogate, Harrogate, North Yorkshire HG1 5HJ North Yorkshire HG2 7NW Tel: 01423 561408 PD LDA SI YA Tel: 01423 546326 PD LDA SI YA Knaresborough Two Group Gatehouse, The 17 Park Way, 21 Farfield Avenue, Knaresborough, 9 Manor Road, Harrogate, North Yorkshire HG2 0HP North Yorkshire HG5 9DP Tel: 01423 535730 OP Tel: 01423 546326 PD LDA SI YA

Granby Court Larchfield Manor Granby Road, Harrogate, North Yorkshire HG1 4SR Leadhall Grove, Leadhall Lane, Harrogate, Tel: 01423 505511 Advert page 36 OP North Yorkshire HG2 9NN Tel: 01423 871077 OP D PD MH SI Granby Lodge 10 Granby Road, Harrogate, North Yorkshire HG1 4TE Leeds Road, 66 – Tel: 01423 888462 LDA Foresight Residential Limited Harrogate, North Yorkshire HG2 8BG Greenacres – St Anne’s Community Services Tel: 01423 815555 PD LDA SI YA 62 Harrogate Road, Ripon, North Yorkshire HG4 1SZ Manor Road, 14 – United Response Tel: 01765 606151 LDA Knaresborough, North Yorkshire HG5 0BN Tel: 01423 868918 PD LDA Harlow Moor Drive, 43 – UBU Harrogate, North Yorkshire HG2 0JY Mary Fisher House Tel: 01423 502160 Advert page 32 OP LDA MH 68 Cold Bath Road, Harrogate, North Yorkshire HG2 0HW Tel: 01423 503913 OP D Heath Lodge 6 Pannal Ash Road, Harrogate, Newhaven – St Anne’s Community Services North Yorkshire HG2 9AB Church Lane, Boroughbridge, North Yorkshire YO51 9BA Tel: 01423 709409 OP D MH Tel: 01423 325053 LDA

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 57 Harrogate care homes continued

Norfolk Road, 28 – Shieling, The St Anne’s Community Services 58 Harlow Moor Drive, Harrogate, North Yorkshire Harrogate, North Yorkshire HG2 8DA HG2 0LE Tel: 01423 507914 OP LDA MH SI YA Tel: 01423 871288 LDA Skell Lodge residential home Nydsley Residential Home South Crescent, Ripon, North Yorkshire HG4 1SN Mill Lane, , Harrogate, Tel: 01765 602530 Advert page 60 OP North Yorkshire HG3 5BA Tel: 01423 712060 OP Spring Mount, 8 – Henshaws Society for Blind People Otley Road, 14 – Harrogate, North Yorkshire HG1 2HX Foresight Residential Limited Tel: 01423 503580 PD LDA SI YA Harrogate, North Yorkshire HG2 0DN Spring Mount, 16 – Tel: 01423 500700 PD LDA SI YA Henshaws Society for Blind People Harrogate, North Yorkshire HG1 2HX Park Road, 9 – Foresight Residential Limited 9 Park Road, Harrogate, North Yorkshire HG2 9BH Tel: 01423 505736 PD LDA SI YA Tel: 01423 521014 PD LDA SI YA Springfield Garth York Road, Boroughbridge, North Yorkshire YO51 9EW Phylward House Tel: 01423 322189 OP 9 Cavendish Avenue, Harrogate, North Yorkshire HG2 8HX Tel: 01423 502644 PD LDA St Johns House Parker Lane, Kirk Hammerton, York, RNIB Tate House North Yorkshire YO26 8BT 28 Wetherby Road, Harrogate, Tel: 01423 330480 Advert below left OP North Yorkshire HG2 7SA Tel: 01423 886927 OP SI Station View 16 Station View, Harrogate, North Yorkshire HG2 7AJ Robert Street, 12 – Tel: 01423 887128 OP Henshaws Society for Blind People Harrogate, North Yorkshire HG1 1HP Sunningdale House Tel: 01423 560597 PD LDA SI YA 103–105 Franklin Road, Harrogate, North Yorkshire HG1 5EN Tel: 01707 601800 MH Sandhill Close, 13 – Henshaws Society for Blind People Woodfield House Harrogate, North Yorkshire HG1 4JP Woodfield Square, Harrogate, North Yorkshire HG1 4LY Tel: 01423 569508 OP PD LDA SI YA Tel: 01423 568728 OP D

Clifton St Annes P.C.S. St Johns House Searching for care online?

we have lots of laughs. I am very settled If you are looking for information and advice about here and can’t imagine being anywhere else. care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area. Start your search today: www.carechoices.co.uk RESIDENTIAL & DAY CARE HOME FOR OLDER PEOPLE Parker Lane, Kirk Hammerton, York, North Yorkshire YO26 8BT Tel: 01423 330480 www.residential-homes.net

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 58 Advice for older people Harrogate care homes with nursing

Alexander Court Care Home Hampden House 60 Cornwall Road, Harrogate, North Yorkshire HG1 2NE 120 Duchy Road, Harrogate, Tel: 01423 564701 OP D PD North Yorkshire HG1 2HE Tel: 01423 566964 OP Apley Grange 35 Oatlands Drive, Harrogate, Lawns Nursing Home, The North Yorkshire HG2 8JT 31 Oatlands Drive, Harrogate, Tel: 01423 885101 OP D North Yorkshire HG2 8JT Tel: 01423 889353 D MH Ashfield Court Nursing Home 3 Tewit Well Road, Harrogate, Lister House North Yorkshire HG2 8JG Southgate, Ripon, North Yorkshire HG4 1PG Tel: 01423 560175 Advert page 60 OP PD Tel: 01765 694740 Advert page 60 OP D YA Long Meadow Care Home Belmont House Care Home 60 Harrogate Road, Ripon, High Street, Starbeck, Harrogate, North Yorkshire HG4 1SZ North Yorkshire HG2 7LW Tel: 01765 607210 OP Tel: 01423 882100 Advert below OP D YA Oaklands Care Home Berwick Grange Gilsthwaite Lane, Kirk Hammerton, York, 14 Wetherby Road, Harrogate, North Yorkshire YO26 8DS North Yorkshire HG2 7SA Tel: 01423 330609 Advert page 60 OP Tel: 01423 880194 OP D Oakville Park Nursing and Residential Home Bilton Hall Nursing Home 76–80 Duchy Road, Harrogate, Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW North Yorkshire HG1 2HA Tel: 01423 869131 OP Tel: 01423 523939 OP

Coach House Nursing Home, The Pines Care Home, The Dishforth Road, Sharow, Ripon, 56–57 Moor Drive, Harrogate, North Yorkshire HG4 5BQ North Yorkshire HG2 0LE Tel: 01765 600541 OP Tel: 01423 565633 OP

Crystal Court Riverside Court Pannal Green, Pannal, Harrogate, Bridge Street, Boroughbridge, York, North Yorkshire HG3 1LH North Yorkshire YO51 9LA Tel: 01423 810627 OP D Tel: 01423 322935 OP D PD

Granby Court Extended Care Unit BELMONT HOUSE CARE HOME Granby Road, Harrogate, North Yorkshire HG1 4SR High Street, Starbeck, Harrogate, HG2 7LW Tel: 01423 536361 Advert page 36 OP PD Tel: 01423 882100 Dementia • Nursing • Residential • Palliative Respite/Breaks • Day Care Granby Rose SDU Highgate Park, Harrogate, North Yorkshire HG1 4PA Why not come along for a visit or contact us to find out more about the quality care we provide. Tel: 01423 505533 Advert page 36 OP D We believe that moving into a care home should Grosvenor House be a change of life, not life changing 39 Duchy Road, Harrogate, North Yorkshire HG1 2HA Tel: 01423 523447 OP www.countrywidecarehomes.co.uk

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 59 Harrogate care homes with nursing continued

Southlands Nursing and Residential Home Thistle Hill Care Home Advert outside back cover 9 Ripon Road, Harrogate, Thistle Hill, Knaresborough, North Yorkshire HG5 8LS North Yorkshire HG1 2JA Tel: 01423 581197 OP D PD YA Tel: 01423 526203 OP Warwick Nursing Home Sycamore Hall Care Home 10 Warwick Crescent, Harrogate, Kearsley Road, Ripon, North Yorkshire HG4 2SG North Yorkshire HG2 8JA Tel: 01765 606025 Advert page 6 OP D Tel: 01423 560807 OP

Tancred Hall Nursing Centre Westfield House Care Home Brotes Lane, Whixley, York, Ripon Road, Killinghall, Harrogate, North Yorkshire YO26 8BA North Yorkshire HG3 2AY Tel: 01423 330345 OP D MH Tel: 01423 506344 Advert page 36 OP PD

Southgate, Ripon, North Yorkshire HG4 1PG lister House T: 01765 694740

We offer: For more information and/or to Lister House is a British Legion arrange an informal visit please Care Home providing residential, • Day Care contact our Manager or Deputy nursing and dementia care in • Minbus available for outings Manager on the number above. North Yorkshire for individuals and activities who have served in the forces • Bar facilities We will arrange to send out a themselves or dependents of • Hydrotherapy and physiotherapy complimentary, no obligation those who have. • Care capable for ages 18+ information pack. www.britishlegion.org.uk

‘To be the best quality, most highly regarded care provider in the United Kingdom’

With over 29 elderly care homes across the UK, Maria Mallaband has the knowledge and insight to provide exceptional standards of care and expertise. We understand the needs and concerns of people looking into care homes for themselves or for their loved ones. The entire group has more than 144 properties in its portfolio, offering a wide range of services from residential, nursing and dementia care for the elderly to those with physical disabilities and adults with learning disabilities. Our homes offer peace of mind and a perfect setting for anybody looking into or requiring quality care. Our specially designed accommodation offers care, privacy, independence and security.

ASHFIELD COURT NURSING HOME OAKLANDS CARE HOME ROSEDALE NURSING HOME & LODGE SKELL LODGE RESIDENTIAL HOME 3 Tewit Well Road, Gilthswaite Lane, The Old Vicarage, Catterick Road, South Crescent, Harrogate, HG2 8JG Kirk Hammerton, York, YO26 8DS Catterick Garrison, DL9 4DD Ripon, HG4 1SN Tel: 01423 560175 Tel: 01423 330609 Tel: 01748 834948 Tel: 01765 602530 Nursing • Residential • Palliative Dementia • Nursing • Residential • Palliative Dementia • Nursing • Residential • Palliative Residential • Respite/Breaks • Day Care Respite/Breaks • Day Care Respite/Breaks • Day Care Respite/Breaks • Day Care

Why not come along for a visit or contact us to find out more about the quality care we provide. The team are happy to discuss options with individuals, ensuring the right decision is made and we are always on hand to offer our full support.

We believe that moving into a care home should be a change of life, not life changing www.mmcgcarehomes.co.uk

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Helping you to Choose and Pay for care • 0800 38 92 077 60 Advice for older people All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Richmondshire district nor Care Choices can be held liable for any errors or omissions.

Richmondshire care homes

Abbey Care Village – Maple Lodge Care Home Lifestyle (Abbey Care) Limited Low Hall Lane, Catterick Garrison, Scotton, Elizabeth Swale, Scotton, Richmond, Near Richmond, North Yorkshire DL9 4LJ North Yorkshire DL10 6EB Tel: 01748 831000 Advert page 36 OP D MH Tel: 01748 811971 OP D The Terrace Benkhill Lodge Maison Dieu, Richmond, North Yorkshire DL10 7AX 38 Benkhill Drive, Bedale, Tel: 0333 434 3078 Advert below OP PD North Yorkshire DL8 2ED Tel: 01677 422407 OP

Brentwood Lodge Leyburn, North Yorkshire DL8 5EJ Tel: 0845 034 9541 OP D

Hillcrest Care Home Byng Road, Catterick Garrison, Richmond, North Yorkshire DL9 4DW Tel: 01748 834444 OP D PD

The Terrace Maison Dieu, Richmond The Terrace is a warm and friendly care home for older people providing: • Residential care • Flexible day services • Short stay care Call or pop in for a cup of tea and chat to discover how we can help. The Terrace, Maison Dieu Richmond DL10 7AX Tel: 0333 434 3078 Calls are charged at the local rate careuk.com/the-terrace

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V i s i t www.carechoices.co.uk for further assistance with your search for care 61 Richmondshire care homes with nursing

Abbey Care Village – Nightingale Hall Nursing Home Lifestyle (Abbey Care) Limited 7 Seagrim Crescent, Richmond, Archery-Bower, Scotton, Richmond, North Yorkshire DL10 4UB North Yorkshire DL10 6EB Tel: 01748 823003 OP Tel: 01748 811971 OP D Rosedale Nursing Home & Lodge Maple Lodge Care Home The Old Vicarage, Catterick Road, Low Hall Lane, Catterick Garrison, Scotton, Catterick Garrison, North Yorkshire DL9 4DD Near Richmond, North Yorkshire DL9 4LJ Tel: 01748 834948 Advert page 60 OP D PD Tel: 01748 831000 Advert page 36 OP D MH

Morris Grange Care Home Great North Road, Middleton Tyas, Richmond, Useful questions to ask providers feature in the North Yorkshire DL10 6NX Care Homes Checklist on page 37. Tel: 01748 826266 OP D

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Ryedale district nor Care Choices can be held liable for any errors or omissions.

Ryedale care homes

Abbey Residential Home, The Hall Residential Home, The Town Street, Old Malton, Malton, Chestnut Avenue, Thornton-le-Dale, North Yorkshire YO17 7HB Pickering, North Yorkshire YO18 7RR Tel: 01653 692256  OP Tel: 01751 474789 Advert inside front cover OP

Alba Rose Isabella Court Keldhead Hall, Middleton Road, Pickering, 72a Westgate, Pickering, North Yorkshire YO18 8NR North Yorkshire YO18 8AU Tel: 01751 472754  OP Tel: 01751 475787 PD LDA YA

Arden House Residential Home Recreation Road, Pickering, North Yorkshire YO18 7ET Tel: 01751 473569  OP Are you looking for a person- Ashfield (Malton) – centred residential home? North Yorkshire County Council Then look no further... Old Malton Road, Malton, North Yorkshire YO17 7EY Wintofts Residential Home is a small, cosy Tel: 01653 692371 OP home for up to 6 people. Catering for individual needs, whether elderly or learning disability. Grayling Buck Lane South, Middleton, Pickering, Call Sylvi for further information: Telephone (01751) 475233 North Yorkshire YO18 8NU Email address: [email protected] Wintofts Residential Home, Wintofts Farm, Lendales Lane, Pickering, North Yorkshire YO18 8ED Tel: 01751 477209 PD LDA

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Helping you to Choose and Pay for care • 0800 38 92 077 62 Advice for older people Ryedale care homes continued

Omega Oak Barn Wellington House High Lane, Beadlam, York, 63 Wood Street, Norton Malton, North Yorkshire YO62 7SY North Yorkshire YO17 9BB Tel: 01439 771254 OP D Tel: 01653 696282 OP LDA

Prospect House Care Home Whitby Road, 5 – Gate Helmsley, York, North Yorkshire YO41 1JS North Yorkshire County Council Tel: 01759 373796 OP Pickering, North Yorkshire YO18 7HD Tel: 01751 473369 OP Rockingham House 22 The Mount, Malton, North Yorkshire YO17 7ND Wintofts Residential Home Tel: 01653 697872  OP Lendales Lane, Pickering, North Yorkshire YO18 8ED Tel: 01751 475233 Advert page 62  OP LDA Spring Cottage Bazley’s Lane, Langton Road, Norton Malton, Woodside North Yorkshire YO17 9PY Keld Head, Pickering, North Yorkshire YO18 8LJ Tel: 01653 695354 OP Tel: 01751 474785 LDA PD

Ryedale care homes with nursing

Beechwood Place Nursing Home Rivermead Care Home Advert outside back cover 50–52 Welham Road, Norton, Malton, 123 Scarborough Road, Norton on Derwent, North Yorkshire YO17 9DP Malton, North Yorkshire YO17 8AA Tel: 01653 692641 Advert below OP Tel: 01653 472201 OP D PD YA

BEECHWOOD PLACE

Nursing Home 24 Hour Professional Nursing Care delivered in a “home from home” environment for both private and funded clients. • Fully qualified and friendly care team • En-suite rooms available • Lift to all floors • Traditional home cooked food • Laundry service • Special diets catered for • Room service available • Open visiting & overnight stays available on request • Residents Committee • Beautiful large gardens • Full activity programme, if desired • Respite care on request • New flat screen TV’s and Wi-Fi • Visiting chiropodist, physiotherapist and hairdresser

For further details or advice please call 01653 692641 www.beechwoodplace.co.uk

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V i s i t www.carechoices.co.uk for further assistance with your search for care 63 All the listings in this publication of care homes, care homes with Area care homes nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council Scarborough district nor Care Choices can be held liable for any errors or omissions.

Scarborough care homes

Ark House Briar Dene Retirement Home 15 Valley Road, Scarborough, 73 Burniston Road, Scarborough, North Yorkshire YO11 2LY North Yorkshire YO12 6PH Tel: 01723 371869 YA AD Tel: 01723 361157 OP

Ashurst Residential and Care Home Caedmon House 36–38 Westbourne Park, Scarborough, 2 Crescent Avenue, Whitby, North Yorkshire YO12 4AT North Yorkshire YO21 3EQ Tel: 01723 360392 OP Tel: 01947 600430 LDA

Barclay House Residential Care Home Derwent Cottages 44 Bridlington Street, Hunmanby Filey, 27 Eastgate, Seamer, Scarborough, North Yorkshire YO14 0JP North Yorkshire YO12 4RB Tel: 01723 890761 OP Tel: 01723 866146 OP LDA YA

Bay Tree Residential Home for the Elderly, The Dulverton House The Bay Tree, Station Road, Robin Hoods Bay, 9 Granville Square, Scarborough, North Yorkshire YO22 4RL North Yorkshire YO11 2QZ Tel: 01947 880718 OP Tel: 01723 352227 OP D

Beechwood Residential Care Home Eagle View Care Home 10–12 New Parks Crescent, Scarborough, Phoenix Drive, Scarborough, North Yorkshire YO12 5JZ North Yorkshire YO12 4AZ Tel: 01723 368419 OP D Tel: 01723 366236 OP D

Braeburn House Eden House Moor Lane, Eastfield, Scarborough, 14 Station Road, Filey, North Yorkshire YO11 3LW North Yorkshire YO14 9AR Tel: 01723 582650 OP Tel: 01723 512790 LDA

The Everley Looking The Everley is a small family run Residential Care Home for the older person of either gender, we have 5 single rooms most with for care or support? ensuite facilities. We have a dedicated respite room and offer daycare services over 7 days to suit client and family needs. The owner and staff are committed to providing the highest levels of quality care in a warm, homely For independent, impartial advice environment that respects the individual rights on your care options, call this to privacy, dignity and personal choice. Proprietor Janet Brooke: T: 01723 369471 / 07921 083411 Directory’s advice line on The Everley, 86 Stepney Road, Scarborough YO12 5BS freephone 0800 38 92 077 Advice for older people E: [email protected] www.theeverley.co.uk

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Helping you to Choose and Pay for care • 0800 38 92 077 64 Advice for older people Scarborough care homes continued

Elsinor Residential Home Hazelgarth Lodge Residential Care Home 5–6 Esplanade Gardens, Scarborough, 62 Stonegate, Hunmanby, Filey, North Yorkshire YO11 2AW North Yorkshire YO14 0PP Tel: 01723 360736 OP D Tel: 01723 890945 OP

Esk Hall Care Home Holt Retirement Home, The Coach Road, Sleights, Whitby, Main Street, Hutton Buscel, Scarborough, North Yorkshire YO22 5EG North Yorkshire YO13 9LN Tel: 01947 810482 Advert page 48 OP Tel: 01723 862045 OP D

Evergreen Residential Home Hudson Street 22 Prince of Wales Terrace, Scarborough, 24–25 Hudson Street, Whitby, North Yorkshire YO21 3EP North Yorkshire YO11 2AL Tel: 01947 603367 LDA Tel: 01723 365770 OP D Hylands Retirement Home, The Everley Residential Care Home, The 23–26 The Crescent, Filey, 86 Stepney Road, Scarborough, North Yorkshire YO14 9JR North Yorkshire YO12 5BS Tel: 01723 515213 OP Tel: 01723 369471 Advert page 64 OP Infirmary, The Fell Close St Hildas Priory, Sneaton Castle, Whitby, 4 Fell Close, Newby, Scarborough, North Yorkshire YO21 3QN North Yorkshire YO12 6ST Tel: 01947 605707 OP D PD Tel: 01723 364310 PD LDA Kingswood Rest Home George Edward Smart Homes 46–48 West Street, Scarborough, Combe Hay House, Stepney Drive, North Yorkshire YO11 2QP Scarborough, North Yorkshire YO12 5DJ Tel: 01723 363263 OP D Tel: 01723 375709 OP Larpool Lane Gladstone House 1 Larpool Lane, Whitby, 28 West Street, Scarborough, North Yorkshire YO11 2QP North Yorkshire YO22 4JE Tel: 01723 373638 MH YA Tel: 01947 603582 OP

Glencoe Care Home Lodge, The 10–11 Chubb Hill Road, Whitby, Westbourne Road, Scarborough, North Yorkshire YO21 1JU North Yorkshire YO11 2SP Tel: 01947 602944 OP D Tel: 01723 374800 Advert page 4 & 66 OP

Grosvenor Hall Marina Lodge 2a Grosvenor Road, Scarborough, 46 Victoria Avenue, Scarborough, North Yorkshire YO11 2NA North Yorkshire YO11 2QT Tel: 01723 373615 D Tel: 01723 361262 MH YA

Harewood House Mayfair Residential Home 47 West Street, Scarborough, 42 Esplanade, South Cliff, Scarborough, North Yorkshire YO11 2QR North Yorkshire YO11 2AY Tel: 01723 501477 OP D Tel: 01723 379084 OP D

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V i s i t www.carechoices.co.uk for further assistance with your search for care 65 Scarborough care homes continued

Milestone House Normanby House Eastgate, Streamer, Scarborough, 6 Belgrave Crescent, Scarborough, North Yorkshire YO12 4RB North Yorkshire YO11 1UB Tel: 01723 864528 OP PD LDA SI Tel: 01723 501638 OP D

Moorview House Norwood House Station Road, Robin Hoods Bay, Whitby, 12 Westbourne Grove, Scarborough, North Yorkshire YO22 4RA North Yorkshire YO11 2DJ Tel: 01947 880490 LDA Tel: 01723 360360 Advert below D

Muston Road, 70 Park View, 61 Filey, North Yorkshire YO14 0AL Northstead Manor Drive, Scarborough, Tel: 01723 514292 PD LDA North Yorkshire YO12 6AF Tel: 01723 361555 LDA

Family run as part of Comfy Care Homes (established 1992). Everyone is treated as an individual. Norwood House Specialising in the needs of people who have a memory disorder. Our age range is from 55 years because of our expertise with younger adults with mental health disorders.

◆ We provide a variety of stimulating activities including trips out to places of interest: coffee shops, local singing groups, and more ◆ A choice of delicious home cooked meals ◆ Weekly hairdresser and also a chiropodist ◆ A diversional therapist who offers Indian head messages to help residents to relax ◆ Respite care, from a few days or longer (from £420 per week) ◆ Day care from a few hours to full day care (£25 per day) ◆ In case of a family emergency, we can look after loved ones while you sort out your crisis.

If you would like to discuss your needs then please contact the manager Michelle Gallagher (BA Hon.) or Kath or Gill on 01723 360360 or e-mail [email protected]. All staff are trained and continually training to achieve further N.V.Q’s to enhance their skills to assist our residents with their care and daily living needs. Our other home Rockfi eld provides care for younger persons with a mental health disorder. Tel: 01723 360360 Email: [email protected] 12 Westbourne Grove, Scarborough, North Yorkshire YO11 2DJ

The Lodge Westbourne Road, Scarborough 01723 374800

• Residential Care • Day Care 7 Days a Week • Respite Care to give you or your carer a break • Holiday Care - a hotel service with care Offering the Highest Standards of Care and Choice to our Residents

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Helping you to Choose and Pay for care • 0800 38 92 077 66 Advice for older people Scarborough care homes continued

Peasholm Court Care Home Sabre Court 99 Peasholm Drive, Scarborough, 4 Lonsdale Road, South Cliff, Scarborough, North Yorkshire YO12 7NB North Yorkshire YO11 2QY Tel: 01723 362333 MH Tel: 01723 361256 MH

Peregrine House Scarborough Hall and Lodge Care Home 48–52 Upgang Lane, Whitby, Mount View Avenue, Off Seamer Road, North Yorkshire YO21 3HZ Scarborough, North Yorkshire YO12 4EQ Tel: 01947 603886 OP D Tel: 01723 381594 Advert page 40 OP D PD

Priceholme Silver Birches Givendale Road, Scarborough, Station Avenue, Filey, North Yorkshire YO14 9AH North Yorkshire YO12 6LE Tel: 01723 513563 OP Tel: 01723 361022 OP St Cecilia’s Prospect House Care Home 19–21 Stepney Road, Scarborough, 101 Prospect Mount Road, Scarborough, North Yorkshire YO12 5BN North Yorkshire YO12 6EW Tel: 01723 503111 OP D Tel: 01723 366716 OP D Stakesby Road Rainbow Lodge 89 Stakesby Road, Whitby, North Yorkshire YO21 1JF 15 Trinity Road, Scarborough, Tel: 01947 602452 PD LDA North Yorkshire YO11 2TD Tel: 01723 375255 LDA Whitby Scheme, The Ravensworth Lodge 14–15 Crescent Avenue and 2–5 North Promenade, 3 Belgrave Crescent, Scarborough, Whitby, North Yorkshire YO21 3JX North Yorkshire YO11 1UB Tel: 01723 362361 OP Tel: 01947 821722 LDA MH YA

Rockfield Residential 22–24 New Queen Street, Scarborough, North Yorkshire YO12 7HJ Tel: 01723 361019 MH YA

Rosefern Residential Home 2 Seamer Road, Scarborough, North Yorkshire YO12 4DT Tel: 01723 378431 LDA

Roundstone Care Residential Home 18–19 Brooklands, Filey, North Yorkshire YO14 9BA Scarborough Tel: 01723 513335 OP D

Scarborough care homes with nursing

Ackworth House Nursing Home Beechwood Nursing Home The Beach, Filey, 41–43 Esplanade Road, Scarborough, North Yorkshire YO14 9LA North Yorkshire YO11 2AT Tel: 01723 515888 OP PD SI Tel: 01723 374260 Advert page 68 OP

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V i s i t www.carechoices.co.uk for further assistance with your search for care 67 Scarborough care homes with nursing continued

Dunollie Nursing Home Rambla Nursing Home 31 Filey Road, Scarborough, North Yorkshire YO11 2TP 374 Scalby Road, Scarborough, Tel: 01723 372836 OP D PD North Yorkshire YO12 6ED Tel: 01723 500136 OP Green Park Nursing Home 15 Prince of Wales Terrace, Scarborough, St Bernadette’s Nursing Home North Yorkshire YO11 2AL 25–27 Trinity Road, Scarborough, Tel: 01723 365770 OP North Yorkshire YO11 2TD Tel: 01723 366522 OP Hawkesgarth Lodge Station Road, Hawsker, Whitby, North Yorkshire YO22 4LB St Helen’s Tel: 01947 605628 OP D 41 Victoria Avenue, Scarborough, North Yorkshire YO11 2QS Oakland Nursing Home Tel: 01723 372763 White Point Road, Whitby, North Yorkshire YO21 3JR Advert page 4 & below OP D MH Tel: 01947 602400 OP Treetops Nursing Home Pinfold Lodge Nursing Home 12 Ryndleside, Scarborough, 6 Sheep Dyke Lane, Hunmanby, North Yorkshire YO12 6AD North Yorkshire YO14 0PS Tel: 01723 372729 D MH Tel: 01723 891069 OP D PD Woodlands Nursing Home Queen Margaret’s Care 8–14 Primrose Valley Road, Filey, 19 Filey Road, Scarborough, North Yorkshire YO11 2SE North Yorkshire YO14 9QR Tel: 01723 353884 OP D PD LDA SI Tel: 01723 513545 Advert below OP

Beechwood NursiNg home Hexon LiMiTed 41- 43 esplanade road, scarborough Yo11 2AT 77 Cardigan Road, Bridlington, east Yorkshire Yo15 3JU

Beechwood Nursing Home is approximately We offer Residential, EMI and Nursing 15 minutes walk from the lovely sea Care in one of our homes on the lovely front in Scarborough. The home is a well East Yorkshire coastline established building which has 34 beds Woodlands Filey over 3 floors. The home provides long term, short term or respite care and will The Willows Burton Fleming also accept day care. All staff are trained Rosegarth Bridlington to meet CQC compliances. Meadowfield Lodge Bridlington Summer Court Hornsea Telephone: 01723 374260 Email: [email protected] www.sabrinahealthcare.co.uk Telephone: 01262 673432 www.sabrinahealthcare.co.uk

St Helen’s 41 Avenue Victoria, Scarborough 01723 372763

Specialising in Nursing Dementia and Mental Health Disorders with respect and dignity.

Offering the Highest Standards of Nursing Care and Choice to our Residents

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Helping you to Choose and Pay for care • 0800 38 92 077 68 Advice for older people All the listings in this publication of care homes, care homes with Area care homes nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions.

Selby care homes

Abbey Lea Care Home Meadow Lodge York Road, , Selby, Broach Lane, Kellington, Nr Goole, North Yorkshire YO8 5JP DN14 0ND Tel: 01757 213811 OP D Tel: 01977 662899 OP D

Abbey Lodge Care Home Orchard, The 10 Leeds Road, Selby, Garman Carr Lane, Wistow, Selby, North Yorkshire YO8 4HX North Yorkshire YO8 3UW Tel: 01757 703339 OP D Tel: 01757 268646 LDA

Carentan House Pennyghael Residential Home Brook Street, Selby, North Yorkshire YO8 4AU Westbourne Grove, Selby, Tel: 01757 702815 OP North Yorkshire YO8 9DG Tel: 01757 210204 OP D Firth House 18 Firth Mews, Millgate, Selby, Preceptory Lodge North Yorkshire YO8 3FZ , Selby, North Yorkshire YO8 8QN Tel: 01757 213546 OP D Tel: 01757 270095 LDA YA

Hambleton Court Residential Home 19–21 Station Road, Hambleton, Selby, North Yorkshire YO8 9HS Tel: 01757 228117 OP

Heathcotes Whitley Farm Cottages, Doncaster Road, Whitley Bridge, North Yorkshire DN14 0HZ Tel: 01977 663476 PD LDA MH SI YA

Hilltop Manor Care Home Limited 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Advert page 70 OP D PD MH SI

Linwood Court Hurrell Lane, Thornton le Dale, Pickering, North Yorkshire YO18 7QR Tel: 01751 474108 OP YA AD

Lodge, The Landing Lane, Hemingbrough, Selby, North Yorkshire YO8 6RA Tel: 07761 988188 LDA YA North Yorkshire

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V i s i t www.carechoices.co.uk for further assistance with your search for care 69 Selby care homes continued

Riccall House Care Home 78 Main Street, Riccall, York, North Yorkshire YO19 6QD Hilltop Manor

Tel: 01757 248586 OP D For most of our lives we enjoy the security, privacy, independence and the comfort that comes from living in our own homes. Temple Manor Care Home Here at Hilltop Manor we specialise in residential Temple Hirst, Selby, North Yorkshire YO8 8QN dementia care in designed accommodation offering care, privacy, independance and security. Tel: 01757 270377 OP D Our staff are our greatest asset, we have a dedicated qualified team who’s commitment is to ensure that the residents’ wellbeing and comfort Westwood Care Home is top priority. 21 Doncaster Road, Selby, North Yorkshire YO8 9BT 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 683898 Fax: 01977 685567 Email: [email protected] Tel: 01757 709901 OP D

Selby care homes with nursing

Denison House Nursing Home Lake and Orchard Care Centre Denison Road, Selby, North Yorkshire YO8 8DA Kelfield, York, North Yorkshire YO19 6RE Tel: 01757 703884 OP Tel: 01757 248627 OP D PD

Grange, The Mansion House 28 Leeds Road, Selby, North Yorkshire YO8 4HX 164 Main Road, Drax, Selby, Tel: 01757 210221 OP D PD North Yorkshire YO8 8NJ Tel: 01757 618659 OP D PD Highfield Care Home Advert outside back cover Scarthingwell Park, Barkston Ash, Tadcaster, Tudor House North Yorkshire LS24 9PG 12 Leeds Road, Selby, North Yorkshire YO8 4HX Tel: 01937 862952 OP PD YA Tel: 01757 701922 OP D PD

If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area.

• It provides a fully searchable facility for care homes, home care, supported living (learning disability only) and housing with care • Regularly updated data from CQC • Up to date information on important topics such as paying for care, care options and further help and advice • Information on how to contact our Advice Line (see page 35) • You have the option to save your search results and return to them at a later date • View electronic versions of our Directories Start your search today: www.carechoices.co.uk

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Helping you to Choose and Pay for care • 0800 38 92 077 70 Advice for older people Index Advertisers are in bold

Care Choices 22, 35 , 52, 58, 64, 70 A B Care UK 61 A to Z Comprehensive Barchester Healthcare Care UK Community Carers 21 Outside back cover (Bradford & Leeds Branch) 21 Abbey Care Village – Lifestyle Barclay House Carefound 21 (Abbey Care) Limited 61, 62 Residential Care Home 64 CareFree 21 Abbey Lea Care Home 69 Bay Tree Residential Home Caremark (Harrogate) 21 for the Elderly, The 64 Abbey Lodge Care Home – Selby 69 Carentan House 69 Beanlands Nursing Home 53 Abbey Residential Home, The 62 Carewatch Ryedale 21 Bedale Grange Care Home 55 Access to Independence 21 Carewatch Scarborough and Selby 21 Beechwood Care Home 55 Ackworth House Nursing Home 67 Carleton Court Residential Beechwood Nursing Home 67 Home Limited 52 Advantage Healthcare 21 Beechwood Place Nursing Home 63 Caxton Lodge 56 Agincare 22 Beechwood Residential Cherry Garth 55 Aire House 56 Care Home 64 Church Avenue, 12 – Henshaws Alba Rose 62 Bell Vue Mills 21 Society for Blind People 56 Alderson Road, 12 – UBU 56 Belmont House Care Home 59 Claro Road, 34 – Alexander Court Care Home 56, 59 Benkhill Lodge 61 Disability Action Yorkshire 56 Clova House Care Home 56 Allied Healthcare 21 Berwick Grange 59 Coach House Alne Hall – Care Home Bethany House 56 Nursing Home, The 59 with Nursing 55 Bilton Hall Nursing Home 59 Coach House Anley Hall Nursing Home 53 Bluebird Care (Harrogate) 21 Residential Home, The 52 Apley Grange 59 Body and Soul Assistance 21 Coastal Carers 21 Apple Home Care 20 Boroughbridge Manor Comfy Care Homes 66 and Lodge Care Home 56 Arden House Residential Home 62 Continued Care from Ark House 64 Boroughbridge Road – St Anne’s Oakville Limited 21 Community Services 56 Ashfield (Malton) – North Conyngham Hall 21 Borrage House 56 Yorkshire County Council 62 Cornerways Residential Home 56 Botton Village Domiciliary Ashfield (Skipton) – North Countrywide Care Homes 59 Yorkshire County Council 52 Care Group 21 Cragmere – UBU 52 Brackenley 56 Ashfield Court Nursing Home 59 Craven House Oakdene 52 Braeburn House 64 Ashurst Residential Craven Nursing Home Limited 53 and Care Home 64 Brentwood Lodge 61 Crayke House 21 Asquith Homecare 21 Briar Dene Retirement Home 64 Creative Support – Whitby Service 23 Avalon Group 21 Briardene (Apple Home Care) 21, 56 Crescent, The – St Anne’s Avenue 1, The – Henshaws Community Services 56 Society for Blind People 56 Crest Residential Home, The 56 Avery Healthcare 30, 40 C Crossroads Care – Harrogate, Avon Lodge 56 Caedmon House 64 Craven and York 23 Avon Lodge Annex 21 Care For All 21 Crystal Court 59

V i s i t www.carechoices.co.uk for further assistance with your search for care 71 Index continued Advertisers are in bold

Easby Healthcare 23 Firth House 69 D East Park Road, 2 – Henshaws Fisher Partnership 48 Society for Blind People 57 Daleholme – St Anne’s Franklin Homes Domiciliary Community Services 52 Eden House 64 Care Agency 23

Dales Care Home, The 53 Eldercare 23 Four Seasons Health Care 36 Dales Community Care 23 Ellershaw House Limited 57 Deeper Care Solutions Ltd 23 Elsinor Residential Home 65 G Denison House Nursing Home 70 Emmaus House 57 Gables, The 57 Derwent Cottages 64 Esk Hall Care Home 65 Gatehouse, The 57 Esk Moors Lodge 23 Disability Action Yorkshire 23 George Edward Smart Homes 65 Esteem Homecare Services 23 Domiciliary Care (East) 23 Gills Top 53 Evergreen Residential Home 65 Domiciliary Care (West) 23 Gladstone Care Limited – Everley Residential Care Doublegates Green, 47 – 54 Gladstone Street 23 Home, The 65 United Response 56 Gladstone House 65 Duchy Avenue,13 – UBU 56 Glencoe Care Home 65 Duke Street 23 F Granby at Home 23 Dulverton House 64 Granby Court 57 Fell Close 65 Dunollie Nursing Home 68 Granby Court Extended Care Unit 59 Fieldhead – St Anne’s Community Services 57 Granby Lodge 57 First Call Community System Granby Rose SDU 59 E T/A SureCare Scarborough 23 Grange, The 70 Eagle View Care Home 64 First to Care 23 Grayling 62

Northallerton Market Town

Helping you to Choose and Pay for care • 0800 38 92 077 72 Advice for older people Index continued Advertisers are in bold

Green Park Nursing Home 68 Herriot Hospice Homecare 25 Greenacres – St Anne’s Hexon Limited 68 L Community Services 57 High Street, 80 – North Yorkshire Lake and Orchard Care Centre 70 Greenfield Court HNHA County Council 57 (Harrogate Neighbours Larchfield Manor 57 Highfield Care Home 70 Housing Association) 23 Larpool Lane 65 Highgate Park, 4 – Greenwell House Care Home 55 United Response 57 Lawns Nursing Home, The 59 Grosvenor Hall 65 Hillcrest Care Home 61 Leeds Road, 66 – Foresight Grosvenor House 59 Residential Limited 57 Hilltop Manor Care Home Limited 69 Guardian Care & Support Ltd 23 Leeming Bar Grange Hollins Hall 25 Care Home 55 Holt Retirement Home, The 65 Leeming Garth 55 Home Instead Senior Care 25 H Lifestyle (Abbey Care) Limited – Hall Residential Home, The 62 Hookstone Chase, 66 – Henshaws Gwendolyn House 25 Society for Blind People 57 Hambleton & Richmondshire Linwood Court 69 Hudson Street 65 Branch (Domiciliary Care Lister House 59 Services) Hyde Park House 57 (North Yorkshire County Lodge, The (Scarborough) 65 Hylands Retirement Home, The 65 Council) 23 Lodge, The (Selby) 25, 69 Hambleton Court Long Meadow Care Home 59 Residential Home 69 Hambleton Grange 54 I Hamilton Care 4, 66, 68 Ideal Care Homes 54 M Hampden House 59 Independent Home Living (Harrogate) 25 Manor Road, 14 – Harewood House 65 United Response 57 Infirmary, The 65 Harlow Moor Drive, 43 – UBU 57 Mansion House 70 Ingleborough Nursing Home 53 Harrogate & Craven Branch Maple Lodge Care Home 61, 62 (Domiciliary Care Services) IntegraCare (Supported Living) 25 Maria Mallaband Care Group 60 (North Yorkshire County Isabella Court 62 Council) 23 Marina Lodge 65 Harrogate Care at Home 23 Mary Fisher House 57 Harrogate Home Support – Mayfair Residential Home 65 Henshaws Society for Blind J Meadow Lodge 69 People 23 Jenkin Lodge – St Anne’s Community Services 53 Harrogate Homecare Limited 25 Meadow Lodge Jubilee Lodge 53 Home Care Services 25 Hawkesgarth Lodge 68 Mears Care – Whitby 25 Hazelgarth Lodge Residential Care Home 65 MHA Group 34 Heath Lodge 57 K Milestone House 66 Heathcotes 69 Kings Road, 61 – Henshaws Millings, The 55 Society for Blind People 57 Helping Hands HCS Limited 25 Milton House Nursing and Kingswood Rest Home 65 Residential Home 53 Hennessy Fletcher Supporting People in North Yorkshire 25 Knaresborough Two Group 57 Moorview House 25, 66

V i s i t www.carechoices.co.uk for further assistance with your search for care 73 Index continued Advertisers are in bold

Morris Grange Care Home 62 Park Road, 9 – Foresight Rockfield Residential 67 Residential Limited 58 Mount Vale Care Home 55 Rockingham House 63 Park View, 61 66 Muston Road, 70 66 Rosedale Nursing Home Peasholm Court Care Home 67 & Lodge 62 Pennyghael Residential Home 69 Rosefern Residential Home 67 N Peregrine House 67 Roundstone Care Residential Home 67 National Autistic Society 25 Phylward House 58 Rowen Home Support Services 27 Neville House 53 Pines Care Home, The 59 Royal British Legion 60 New Century Care 6 Pinfold Lodge Nursing Home 68 Royal Mencap Society – New Concept Care 25 Plaxton Court 1 Conroy Close 55 Domiciliary Care Agency 25 Newhaven – St Anne’s Royal Mencap Society – Community Services 57 Preceptory Lodge 69 2 Conroy Close 55 Nightingale Hall Nursing Home 62 Priceholme 67 Royd Hill Nursing Home 53 Norfolk Road, 28 – St Anne’s Prospect House Care Home Ryedale Homecare 27 Community Services 58 (Scarborough) 67 Ryedale House 27 Normanby House 66 Prospect House Care Home (York) 63 Ryedale Special Families 27 North Yorkshire Care 25 Prospect House Community Care 25 Northallerton on the Spot Providence Court 25 Homecare 25 Norwood House 66 S Nydsley Residential Home 58 Q Sabre Court 67 Sabrina Health Care 68 Queen Margaret’s Care 25, 68 Sandhill Close, 13 – Henshaws O Society for Blind People 58 Scarborough & District Mencap 27 Oak Trees Care Home 55 R Scarborough Care Oakland Nursing Home 68 Rainbow Lodge 67 Services Limited 27 Oaklands Care Home 59 Rambla Nursing Home 68 Scarborough Hall and Oakville Park Nursing and Lodge Care Home 67 Ravensworth Lodge 67 Residential Home 59 Scarborough, Whitby & Ryedale Red House, The – St Anne’s Old School, The 25 Branch (Domiciliary Care Community Services 53 Omega Oak Barn 63 Services) (North Yorkshire Ribble Care Limited 25 County Council) 27 On The Spot Homecare Services 25 Riccall Carers Limited 27 Second 2 None Mobile Orchard, The 69 Carers Limited 27 Riccall House Care Home 70 Otley Road, 14 – Foresight Selby & District Branch Ripon and District Homecare 27 Residential Limited 58 (Domiciliary Care Services) Rivermead Care Home 63 (North Yorkshire County Riverside Court 59 Council) 27 P RNIB Tate House 58 Selby Domiciliary Care Agency 27 Paramount Care Robert Street, 12 – Henshaws Sharow View 27 (Richmond, Catterick) 25 Society for Blind People 58 Shieling, The 58

Helping you to Choose and Pay for care • 0800 38 92 077 74 Advice for older people Index continued Advertisers are in bold

Silver Birches 67 Skell Lodge Residential Home 58 T V Southlands Nursing and Tancred Hall Nursing Centre 60 Valley Road – Resource Centre 55 Residential Home 60 Temple Manor Care Home 70 Southwoods Nursing Home 55 The Terrace 61 Sowerby House 55 Thirsk Community Care W Spring Cottage 63 Association 27 Warwick Nursing Home 60 Spring Mount, 8 – Henshaws Thistle Hill Care Home 60 Wellington House 63 Society for Blind People 58 Thornton Hill 53 Westfield House Care Home 60 Spring Mount, 16 – Henshaws Threshfield Court Care Centre 53 Society for Blind People 58 Westwood Care Home 70 Threshfield Court DCA 27 Springfield Garth 58 Whitby Road, 5 – North Yorkshire Time Together 27 County Council 63 St Bernadette’s Nursing Home 68 Town & Country Care Services 27 Whitby Scheme, The 67 St Catherine’s Care Home 55 Town Close 27 White Rose House St Cecilia’s 67 Townend Close 53 (North Yorkshire County St Helen’s 68 Council) 27 Tree Tops, The 27 St Johns House 58 Wintofts Residential Home 63 Treetops Nursing Home 68 St Margaret’s Homecare 27 Woodfield House 58 Tudor House 70 Stakesby Road 67 Woodlands Nursing Home 68 Station View 58 Woodside 63 Sunningdale House 58 U Sutton Hall and Lodge 53 UBU (North Yorkshire Area) 27 Sycamore Hall (Layburn) 27 United Response Y Sycamore Hall Care Home 60 (Leeds – Harrogate DCA) 27 Your Life (Northallerton) 27

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-42-3 Printed in England. Ref. No: 4001/NYorks2/0413. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from North Yorkshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Group Sales Manager: David Werthmann. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

V i s i t www.carechoices.co.uk for further assistance with your search for care 75 F_BAR_4858 North Yorkshire Care Choices_Layout 1 07/02/2013 12:06 Page 1

Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her Barchester • Nursing Care home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even • Residential Care more appealing by the presence of like-minded residents with whom • Dementia Care she can socialise and enjoy activities. For my part, knowing that • Respite Care she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Highfield Care Home | Tel: 01937 862 952 Stamford Bridge Beaumont Care Home | Tel: 01759 401 165 Barkston Ash, Tadcaster, North Yorkshire, LS24 9PG Stamford Bridge, Yorkshire, YO41 1AJ

Meadowbeck Care Home | Tel: 01904 569 037 The Dales Care Home | Tel: 01745 274 222 Osbaldwick, North Yorkshire, YO10 3SJ Draughton, Skipton, Yorkshire, BD23 6DU

Mount Vale Care Home | Tel: 01609 801 353 Thistle Hill Care Centre | Tel: 01423 581 197 Northallerton, Yorkshire, DL7 8UE Knaresborough, North Yorkshire, HG5 8LS Mulberry Court Care Home | Tel: 01904 569 036 Threshfield Court Care Centre | Tel: 01756 611 572 York, Yorkshire, YO30 5PD Threshfield, Skipton, Yorkshire, BD23 5ET Rivermead Care Home | Tel: 01653 472 201 Norton Malton, North Yorkshire, YO17 8AA