North Yorkshire Care Services Directory 2013/14
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North Yorkshire Care Services Directory 2013/14 Knaresborough Viaduct Comprehensive information and advice on choosing and paying for your care and support Home support • Care homes • Specialist care • Useful contacts In association with The Hall Ad NYCC Full Page A4 AW pths.indd 1 07/02/2013 17:02 Contents Welcome from North Yorkshire County Council 5 Paying for care 38 The Independent Care Group (ICG) 7 Paying for non-residential care and support 39 Regions covered by this Directory 7 Paying for residential care and support 41 Self-funding advice 42 Introduction 8 Local authority contribution towards care in How to use this Care Services Directory 8 private sector care homes 43 Further assistance in your search for care 9 Third Party Payments 43 Fair Access to Care Services (FACS) 9 Essential information 43 You’re in charge 10 Disclosure and Barring Service 43 Personalised care and support 10 Safeguarding vulnerable adults 44 Self-Directed Support – ‘Your Support, Your Way’ 10 Advocacy 45 Personal Budgets 10 Making a complaint about care services 45 Direct Payments 11 How solicitors can help 46 What care is available? 12 Inspection and registration of care services 47 Leaving hospital 12 Useful contacts 47 Short term reablement team (START) 12 Local useful contacts 47 Assessment 13 National useful contacts 49 Staying at home 14 Day care centres 50 Telecare 14 Other equipment available 15 Care homes & care homes with nursing listings 52 Adapting your home 16 Craven district 52 Occupational therapy 16 Hambleton district 55 Health occupational therapy 17 Harrogate district 56 Getting help in your home 17 Richmondshire district 61 Home care agency checklist 19 Ryedale district 62 Scarborough district 64 Home care provider listings 21 Support for carers 28 Selby district 69 Meals-on-wheels service 29 Index 71 Transport services 29 All the listings in this publication of care homes, care homes Housing with care 30 with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire Specialist care 32 County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for Care homes 35 homes and agencies in this Directory does not act as an Out of county care 35 endorsement or recommendation Care homes checklist 37 by North Yorkshire County Council. Residential dementia care checklist 38 This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. V i s i t www.carechoices.co.uk for further assistance with your search for care 3 Offering the Highest Standards of Care and Choice to our Residents The Lodge • Residential Care • Day Care 7 Days a Week • Respite Care to give you or your carer a break • Holiday Care - a hotel service with care • High staffing levels ExcEllEnt rangE of SErvicES • Qualified and experienced care staff • Visiting chiropodist, dentists and opticians • Home cooked meals prepared by our • Recreational/Diversional Therapy excellent chefs • Sheltered, attractive gardens • Hairdressers Tel: 01723 374800 Westbourne Road, Scarborough YO11 2SP OffeRing tHe HigHeSt StandaRd Of nuRSing CaRe St. Helen’s • Specialists in Dementia and Mental Health Nursing • Visiting chiropodists, dentists, opticians & hairdressers • Recreational therapy • Experienced and qualified staff led by specialist nurses • Home cooked meals St Helen’s is a care home with nursing and strives to offer the highest possible standard of nursing care. You can telephone anytime to arrange a visit or request a brochure. It is our intention to provide the highest quality of Health and Social Care in a warm and friendly environment, enabling all our residents to achieve as full a life as possible and enjoy all the comforts we provide whilst in our care. Tel: 01723 372763 41 Avenue Victoria, Scarborough YO11 2QS Welcome from North Yorkshire County Council Welcome to the second edition of North Yorkshire’s regulations for registered residential, nursing and Care Services Directory. This 2013/14 edition will domiciliary services focus very much on improving provide you with information on the care and the outcomes for adults who need support. They support choices available across the County. North have a particular impact on how we involve people Yorkshire County Council are pleased to be working and communicate with them and on how we with the Independent Care Group on this Care deliver personalised care and treatment as well as Services Directory. safety and safeguarding. We know that making decisions about social We are all aware of the financial pressures that care can be daunting for you, particularly if you face local authorities such as ours. However, it have had no involvement with social care before. remains our highest priority to make sure that the This Directory provides clear, easy to understand most vulnerable members of our communities guidance so that you can be confident you are continue to receive high-quality and appropriate making the right decisions for yourself or your care. Whatever your circumstances, whether you can loved ones. pay for your own care or not, you can contact North Through our services, we provide social care Yorkshire County Council for advice and support. to vulnerable adults, those with physical and / or Where it is appropriate, we will refer you to our own learning disabilities and older people. Everyone at social care staff or the right partner organisation. North Yorkshire County Council is committed to We hope you find this Directory useful in helping providing trusted, high-quality, and personalised you and your family to make appropriate and social care support to the adults who have been informed decisions about the choices available to assessed as needing this support. you in North Yorkshire. We are passionate about making a real difference Helen Taylor to the well-being of everyone who needs social care Corporate Director, Health and Adult Services support. In our experience, most people want to remain independent for as long as they can. We will Councillor Clare Wood give you the ability to choose to stay in your own Executive Member for Health & Adult Services home if that is what you wish to do and maintain your independence for as long as possible. We will work closely with you and your family / carer, as we recognise the value of their input into what support will make a difference to you. This way of working is North Yorkshire County Council supported by the national strategy of Self-Directed Customer Service Centre Support and is sometimes called ‘personalisation’. Telephone: 0845 8 72 73 74 One of the aims of Self-Directed Support is to give people responsibility for their own personal budget. This is a sum of money which is allocated following an assessment, and which you can use to buy your own care from the person or provider of your choice. This gives you a real opportunity to decide for yourself the kind of support that will best meet your needs. We explain more about Self- Directed Support on page 10. We work closely with the Care Quality Commission’s (CQC) inspectors and care providers to make sure we maintain high-quality standards in the care provided to people in North Yorkshire. New Yorkshire Dales V i s i t www.carechoices.co.uk for further assistance with your search for care 5 TheSub Independentheading Care Group (ICG) Welcome to this Care Services Directory. We hope including North Yorkshire County Council, City of you find it useful. York Council, the NHS (North Yorkshire PCT moving The ICG takes great pride in supporting and to Clinical Commissioning Groups from April 2013) representing a whole host of care providers who and the regulator, the Care Quality Commission. We strive to offer the best possible quality of care to pass on the views and concerns of providers and the older and vulnerable people. requirements of commissioners in a two-way process. In this region around 80% of social care is If you are seeking care for a loved one, then please provided through the independent sector and those look at the excellent services the independent sector providers work hard to ensure that care is of the provides, particularly in terms of the wide range of highest standard. choice on offer in home care, nursing and residential These are private and voluntary providers who services and many others. If we can help, please offer both care at home and residential and nursing contact us. care services. They work, in many cases, around If you are a provider then please get in touch with the clock, all year round to help people retain their the ICG and find out more about the support we can independence, dignity and happiness. offer you. It is a challenging environment and the ICG works For more details of the ICG see our website: www. closely with providers to give as much support as we independentcaregroup.co.uk can. We work with a wide variety of public bodies Mike Padgham, ICG Chair Regions covered by this Directory scaRboRough DistRict RichmonDshiRe DistRict hambleton DistRict RYeDale DistRict cRaVen DistRict haRRogate DistRict Craven selbY Ryedale DistRict Care homes 52 Care homes 62 Care homes with nursing 53 Care homes with nursing 63 Hambleton Scarborough Care homes 55 Care homes 64 Care homes with nursing 55 Care homes with nursing 67 Harrogate Richmondshire Selby Care homes 56 Care homes 61 Care homes 69 Care homes with nursing 59 Care homes with nursing 62 Care homes with nursing 70 V i s i t www.carechoices.co.uk for further assistance with your search for care 7 Introduction The articles in this Care Services Directory have everyone who is looking for support.