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Back on Track
NS Back on Track The passenger as our first, second and third priority NS Strategic Document 1 March 2016 1/34 Back on Track 2/34 Back on Track Summary Restoring confidence Every day, we take our passengers in the Netherlands to their destinations via 1.1 million train journeys and hundreds of thousands of bus and tram journeys. That is our work, and we put our heart and soul into it. We are getting better at it every day, but we are nowhere near there yet. The bar is set high. Our passengers have to be able to count on us at all times. However, in the past we have left them waiting too many times, or standing in an overcrowded train. That is why we are going to pull out all the stops to make travelling by train faster and more pleasant, including during the rush hour. The drama surrounding the Fyra rail service and the irregularities with the Limburg tender have damaged our reputation. Restoring confidence now is our top priority. We can only do this by providing a better service for our passengers every day, and by being a good partner to other transport operators, working together to achieve sustainable mobility in the Netherlands. We are putting the passenger first NS has two objectives: a social objective – strengthening sustainable mobility in the Netherlands – and a business objective: healthy business practices so that we can bring in revenue and are thus able to invest. If there is any conflict between the passenger's interests and our business interests, we will choose the passenger. -
NS International Mevrouw Marjon Kaper Postbus 2025
LANDELIJK OVERLEG CONSUMENTENBELANGEN OPENBAAR VERVOER Aan C.C. NS International Ministerie van IenM Mevrouw Marjon Kaper Directeur OVS Postbus 2025 Mevrouw Hellen van Dongen 3500 HA UTRECHT Postbus 20901 2500 EX DEN HAAG Contactpersoon Doork iesnummer Arnoud Frerichs 070-4569556 Datum Bijlage(n) 27 november 2015 - Ons kenmerk Uw kenmerk Locov 2015-239911 CC/PA/TD-747 Onderwerp Advies Intercity Brussel in dienstregeling 2017 Geachte mevrouw Kaper, In uw brief van 13 november 2015 1 vraagt u de consumentenorganisaties in het Locov advies over de dienstregeling van de Intercity Amsterdam – Brussel in 2017. Wij gaan graag in op uw adviesverzoek. Uw adviesvraag U vraagt de consumentenorganisaties in het Locov advies over een aspect van de NS-jaardienstregeling 2017. Het betreft de uitwerking van de afspraak die u in 2013 met het ministerie van IenM heeft gemaakt over de ‘Benelux-plus’, als onderdeel van het alternatief vervoeraanbod over de HSL-Zuid na het mislukken van de Fyra. U heeft nu het eindmodel voor 2017 van deze afspraak concreet uitgewerkt op het niveau van basisuurpatronen. Hierbij is de route van de Intercity Amsterdam – Brussel tussen Rotterdam en Antwerpen verlegd naar de HSL-Zuid, zijn Breda en Noorderkempen in plaats van Dordrecht en Roosendaal opgenomen als stopplaats, en is de rijtijd ten opzichte van de huidige 3 uur 23 minuten verkort tot 3 uur 14 minuten, zoals overeengekomen tussen u en IenM. Hieronder vindt u: 1. ons advies over uw uitwerking van de IC Amsterdam – Brussel in de dienstregeling 2017; 2. ons advies over een voor ons aanvaardbare uitwerking van de verbinding Nederland-België; 3. -
NS Annual Report 2018
See www.nsannualreport.nl for the online version NS Annual Report 2018 Table of contents 2 In brief 4 2018 in a nutshell 8 Foreword by the CEO 12 The profile of NS 16 Our strategy Activities in the Netherlands 23 Results for 2018 27 The train journey experience 35 Operational performance 47 World-class stations Operations abroad 54 Abellio 56 Strategy 58 Abellio United Kingdom (UK) 68 Abellio Germany 74 Looking ahead NS Group 81 Report by the Supervisory Board 94 Corporate governance 100 Organisation of risk management 114 Finances in brief 126 Our impact on the environment and on society 134 NS as an employer in the Netherlands 139 Organisational improvements 145 Dialogue with our stakeholders 164 Scope and reporting criteria Financial statements 168 Financial statements 238 Company financial statements Other information 245 Combined independent auditor’s report on the financial statements and sustainability information 256 NS ten-year summary This annual report is published both Dutch and English. In the event of any discrepancies between the Dutch and English version, the Dutch version will prevail. 1 NS annual report 2018 In brief More satisfied 4.2 million trips by NS app gets seat passengers in the OV-fiets searcher Netherlands (2017: 3.1 million) On some routes, 86% gave travelling by passengers can see which train a score of 7 out of carriages have free seats 10 or higher Customer 95.1% chance of Clean trains: 68% of satisfaction with HSL getting a seat passengers gave a South score of 7 out of 10 (2017: 95.0%) or higher 83% of -
Changing Tracks
CHANGING TRACKS TOWARDS BETTER INTERNATIONAL PASSENGER TRANSPORT BY TRAIN JULY 2020 About the Council for the Environment and Infrastructure Composition of the Council The Council for the Environment and Infrastructure (Raad voor de Jan Jaap de Graeff, Chair leefomgeving en infrastructuur, Rli) advises the Dutch government and Marjolein Demmers MBA Parliament on strategic issues concerning the sustainable development Prof. Pieter Hooimeijer of the living and working environment. The Council is independent, and Prof. Niels Koeman offers solicited and unsolicited advice on long-term issues of strategic Jeroen Kok importance to the Netherlands. Through its integrated approach and Annemieke Nijhof MBA strategic advice, the Council strives to provide greater depth and Ellen Peper breadth to the political and social debate, and to improve the quality Krijn Poppe of decision-making processes. Prof. Co Verdaas Em. Prof. André van der Zande Junior members of the Council Sybren Bosch MSc Mart Lubben MSc Ingrid Odegard MSc General secretary Ron Hillebrand PhD The Council for the Environment and Infrastructure (Rli) Bezuidenhoutseweg 30 P.O. Box 20906 2500 EX The Hague The Netherlands [email protected] www.rli.nl CHANGING TRACKS PRINT 2 CONTENTS SUMMARY 5 3.3 Transport services: New international services and the train as an attractive option 31 3.4 Traffic services: More efficient capacity allocation and more PART 1: ADVICE 8 use of information technology 33 3.5 Infrastructure: Invest in connections to the east 34 1 INTRODUCTION 9 1.1 Background 9 1.2 -
Railway Stations Adapting to Future Society Railway Stations Adapting to Future Society
Railway Stations ADAPTING TO FUTURE SOCIETY Railway Stations ADAPTING TO FUTURE SOCIETY CONTENTS 3 FOREWORD BY UIC DIRECTOR-GENERAL 5 UIC STATION MANAGERS GLOBAL GROUP 7 HISTORY OF STATIONS: EVOLUTION OF THE CONCEPT 03 MODEL OF STATION CONCEPT 11 OPERATION faCELIFT: MAJOR PROJECTS STATION RENOvaTION POLICIES, TRENDS AND CHALLENGES 60 A QUICK LOOK AT SOME STATIONS AROUND THE WORLD... 70 BIBLIOGRAPHY Railway Stations ADAPTING TO FUTURE SOCIETY FOREWORD BY UIC DIRECTOR-GENERAL JEAN-PIERRE LOUBINOUX tations emerged alongside railways, as the Stations have gradually become organised, transfor- In the visual representations you will see the chan- staging-posts of this new industrial era. med and developed to host all those passing through ging relationships between station stakeholders. They increased in number as railways deve- – whether travellers or not – and to offer board, lod- As well as a depiction of how the concept of a “sta- loped into networks that, in turn, could only ging, or other everyday services. And since we must tion” has changed over time and the interaction Sdevelop alongside stations. From the outset, stations always go via somewhere in order to go anywhere, between stations and their urban environment, two 3 have been essential to the departure, the passage stations have become an interface between all the slides explain complex phenomena which vary ac- and the arrival of trains, and to the ebb and flow of various modes of mobility – trains, metro, buses, cars cording to the context and reality of each country all the travellers they carry. A railway network can and bicycles. They have thus become mediators and and even each station, all focusing on a complex web be seen as lines irrigating a geographical area in the organisers of daily mobility. -
Lessen HSL Zuid Voor Hogesnelheidslijn Amsterdam
> Retouradres Postbus 20901 2500 EX Den Haag De voorzitter van de Tweede Kamer Ministerie van Infrastructuur en der Staten-Generaal Waterstaat Binnenhof 4 Rijnstraat 8 2513 AA DEN HAAG 2515 XP Den Haag Postbus 20901 2500 EX Den Haag T 070-456 0000 F 070-456 1111 Ons kenmerk IENW/BSK-2018/160673 Bijlage(n) Datum 27 september 2018 - VGR 41 HSL-Zuid e Betreft Aanbieding 41 Voortgangsrapportage HSL-Zuid en - Langetermijnvisie HSL- Langetermijnvisie HSL van NS en ProRail Zuid van NS en ProRail Geachte voorzitter, Met deze brief bied ik uw Kamer de 41e Voortgangsrapportage (VGR) HSL-Zuid en de langetermijnvisie HSL-Zuid van NS en ProRail aan. Hieronder schets ik de belangrijkste ontwikkelingen rondom de HSL-Zuid en licht ik de VGR en langetermijnvisie nader toe. Ontwikkelingen vervoer Er is de afgelopen jaren door NS en ProRail hard gewerkt om de prestaties op de HSL-Zuid te verbeteren en dat leidt tot resultaat. In het kader van het gezamenlijke Verbeterprogramma HSL-Zuid is een reeks aan maatregelen uitgevoerd. De gemiddelde prestaties van dit jaar op de HSL-Zuid liggen tot nu toe op alle prestatiegebieden boven de in de concessie afgesproken bodemwaarden.1 Bovendien blijkt dat er een toenemende vraag is naar de diensten die worden aangeboden op de HSL-Zuid, zowel voor binnenlands als internationaal vervoer. De afgelopen jaren is de Intercity Den Haag-Eindhoven (2017) over de HSL-Zuid gaan rijden en per april 2018 zijn zowel de Intercity Brussel als Eurostar over de HSL-Zuid geïntroduceerd. Het aanbod van Thalys wordt geoptimaliseerd door vanaf april 2019 Marne la Vallée (Disneyland) en de Luchthaven Charles de Gaulle aan te doen. -
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Index ability and interoperability 277 Austria 113, 150, 156, 177, 182, 192–4, access, non-discriminatory 43, 46, 201 303–21, 333 authorization process 286–9, 291–2, accounting separation 56, 68, 356–7 293, 294, 299, 300 acquisitions 182–9 autonomy, managerial 90–108 ‘additivity principle’ 326, 332, 338 auto transportation 240, 343, 346 Adelaide–Darwin 262 availability-based concessions 250, Adif 199 253, 255, 260, 268, 269 ageing population 30 avoidable cost principle 350 airport rail links (ARLs) 250, 252, 253, 268, 269 bankruptcies 98 air transport 127–8, 130, 343, 346, Banverket 58 359 Baritaud, M. 325 Alexandersson, G. 2, 59, 103–4, BBG (Federal Railways Act/ 106 Bundesbahngesetz) 192 Allais, Maurice 324, 330, 336 BCG study 102 Alleo 181 BDZ Cargo 154 alliances 179–82, 318 Beacon Rail 224 Alpha Trains 222 Beckers et al. 175 Amtrak 241, 343 Belgium 16, 113, 151, 153, 308 Angel 211, 223, 224 benchmark competition 242, 245 Arenaways 176, 196 Beria et al. 70 Arlanda Express 262, 263, 267 BLS AG 243 Arriva 100–101, 182, 202, 312, 313 BNA (Bundesnetzagentur) 307 Arriva RP 192 bottlenecks, monopolistic 42, 43, 48 Artesia 180 BRC 154 Arup 223 Brisbane Airtrain 262 asset management 227, 229 Britain see UK asset-only PPPs 252 British Rail 59, 61 assets brownfield concessions 270 return 317–18 BTRE 297 value 314–16, 320 Bulgaria 100, 154 ATOC (Association of Train Operating bundled regimes 82–3 Companies) 221, 223, 227 bus access 312–13 Augusta 193 business diversification 350, 360 Australia 222, 234, 261, 262, 297, 342, Butcher, L. -
Nederlandsche Spoorwegen INHOUD
Nederlandsche DOOR: NATHAN FRAANJE Spoorwegen Alles over de Nederlandsche Spoorwegen INHOUD 1. De geschiedenis van de Nederlandse Spoorwegen ........................................................................................ 2 2. De spoorwegen nu .......................................................................................................................................... 2 2.1. De OV-chipkaart .................................................................................................................................... 2 2.2. De verschillende vervoerders ................................................................................................................ 2 2.2.1. Arriva ................................................................................................................................................. 2 2.2.2. Breng ................................................................................................................................................. 2 2.2.3. R-net .................................................................................................................................................. 2 2.2.4. Blauwnet ........................................................................................................................................... 2 3. Materieel ......................................................................................................................................................... 3 3.1. De Sprinter ............................................................................................................................................ -
In Benelux D H H H H H H H H H S S S S S S
S S S S S S S H H H H H H H S S S S S S S H H H H H H H H H H H H H H S S S S S S S d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d H H H H H H H H H H H H H H H H H H H H H S S S S S S S S S S S S S S S S S S S S SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS SHdS S SHdS SHdS SHdS SHdS SHdS SHdS SHdS H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H H d d Hd d d Hd d d Hd d d Hd d H d Hd d d Hd d d Hd d d d d d d H H H H d H H H d d d d d d d d d d d d d H H H H H d H H S S S S S S S S S S S S S S S S S S S S d S d S d S d S d S d S d S d S d S d S d S d S d S S d S d S d S d S d S d S d S d S S S S S S S S S S S S S S S S S S S S S S d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d H H H H H H H H H H H H H H H H H H H H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H d d d d d d d d d d d d d d d d d d d d d H H H H H H H H H H H H H H H H H H H H H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S H S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S d d d d d d d d d d d d d d S d d d d d d d H H H H H H H H H H H H H H H H H H H H d d d d d d d d d d d d d d d H d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d H H H H H H H H H H H H H H d H H H H H H H S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S H H H H H H H H H H H H H H H H H H H -
NS Annual Report 2020
NS Annual report 2020 See www.nsannualreport.nl for the online version The NS Annual Report 2020 is published in Dutch and English. In the event of discrepancies between the versions, the Dutch version prevails. Table of contents 3 In Brief 4 Foreword by the CEO 7 2020: A year dominated by COVID-19 15 Our strategy 19 Expected developments in the long term 21 How NS adds value to society 25 Our impact on the Netherlands 31 The profile of NS 36 Compensation for victims of WWII transports Our activities and achievements in the Netherlands 38 Our performance on the main rail network and the high-speed line 40 Customer satisfaction with the main rail network and the high-speed line 44 Performance on the main rail network and the high-speed line 49 Door-to-door journey 53 Stations and their environment 59 Travelling and working in safety 63 Performance on sustainability 71 Attractive and inclusive employer Our activities and achievements abroad 78 Abellio 84 Abellio UK 99 Abellio Germany Financial performance 108 Finance in brief NS Group 116 Report of the Supervisory Board 129 Corporate governance 134 Risk management 141 Organisational improvements 145 Dialogue with our stakeholders in the Netherlands 160 Notes to the material themes 162 About the scope of this report 164 Scope and reporting criteria Financial statements 167 Consolidated financial statements 244 Company financial statements Other information 248 Other information 248 Combined independent auditor’s report and assurance report 263 NS ten-year summary 265 Disclaimer 2 | In Brief 3 | Foreword by the CEO Over the past year, NS has proved to be a healthy company that is able to keep the Netherlands moving despite huge setbacks. -
Kwalitatieve Evaluatie Doelstellingen HSL-Zuid
Ministerie van Infrastructuur en Waterstaat Kwalitatieve evaluatie doelstellingen HSL-Zuid Eindrapport, 7 juni 2021 ECONOMISCH ONDERZOEK EN ADVIES TITEL Kwalitatieve evaluatie doelstellingen HSL-Zuid DATUM 7 juni 2021 STATUS RAPPORT Eindrapport OPDRACHTGEVER Ministerie van Infrastructuur en Waterstaat PROJECTTEAM DECISIO Menno de Pater ([email protected]) Freek Lier Gerwin van de Meulen CONTACTGEGEVENS DECISIO | ECONOMISCH ONDERZOEK EN ADVIES Valkenburgerstraat 212 1011 ND Amsterdam T 020 – 67 00 562 E [email protected] I www.decisio.nl Bron foto voorblad: beeldbank.rws.nl, Rijkswaterstaat Inhoudsopgave Samenvatting ........................................................................................ 2 1. Inleiding ................................................................................... 17 1.1 Kwalitatieve evaluatie ..................................................................... 18 1.2 Stand van zaken pre-corona ........................................................... 19 1.3 Leeswijzer........................................................................................ 20 2. Reconstructie doelstellingen en nulalternatief ....................... 21 2.1 Reconstructie dienstregeling binnenlands spoor ............................ 21 2.2 Reconstructie dienstregeling internationaal ................................... 29 2.3 Samenvattend ................................................................................. 36 3. Ontwikkeling en effecten binnenlands vervoer ....................... 38 3.1 Oorspronkelijk verwachte -
Operational Transitions in Railway Infrastructure
Operational transitions in railway infrastructure I II Master thesis Operational transitions in railway infrastructure Maurits de Hek 4468384 MSc. Transport, Infrastructure & Logistics Keywords: Train operations, railway infrastructure, human factors, transitions, train service disruptions, automatic train protection, vertical track alignment, train dispatching, power supply system Hardinxveld-Giessendam 03-09-2020 Graduation committee: Prof. R.M.P. Goverde – TU Delft Dr. J.H. Baggen – TU Delft Dr. M.L.C. de Bruijne – TU Delft Ing. F. Bokhorst – ProRail III IV Preface Terwijl de kinderen in mijn straat hun ongewoon lange schoolvrije periode gebruikten om de sloot voor mijn huis uit te baggeren, wat de buurt vervulde met een enorme moeraslucht, en visten naar rivierkreeftjes, die daar niet horen te zitten, zat ik op mijn kamer te schrijven aan mijn afstudeerrapport. Dag in, dag uit herhaalde dit tafereel zich. Soms had ik de neiging om me bij hen te voegen, zeker als de zinnen met moeite uit mijn vingers kwamen. Het feit dat dit rapport af is en voor u ligt, is daarom niet te danken aan mijn eigen kracht, maar door de gemeenschappelijke inspanning van velen die mij de afgelopen maanden ondersteund hebben. Dit rapport is tot stand gekomen dankzij de onbezoldigde hulp van vele mensen. Mijn meest nabije begeleiders, John Baggen, Frank Bokhorst en Mark de Bruijne wil ik hartelijk bedanken voor hun grote inzet en betrokkenheid bij het afstuderen. Eveneens wil ik Rob Goverde bedanken voor de taak die hij op zich heeft genomen als voorzitter van de afstudeercommissie. Jullie aanbevelingen en aanmoedigingen hebben mij geholpen om dit rapport te brengen tot waar het nu is.