Our Services & Facilities
For more information please contact us:
Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester. LE1 7LA
Tel: 0116 299 2233
Web: www.ageukleics.org.uk Email: [email protected] Find us on social media: Age UK Leicester Shire & Rutland @ageukleics
Age UK Leicester Shire & Rutland promotes the wellbeing of older people by helping to make later life fulfilling and enjoyable. We are a local, independent charity which fundraises across Leicestershire and Rutland and applies these funds to help anyone over 50 who needs our support.
We are committed to maintaining the dignity, privacy and independence of older people by providing a range of relevant services which meet the needs and wishes of Leicester, Leicestershire & Rutland residents.
We offer a huge amount of free support for older people, their carers and families as well as services for which a competitive rate is charged.
This booklet is designed to introduce you to what we offer and give you details of where you can find out more.
Head Office:
Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester LE1 7LA t: 0116 299 2233 e: [email protected] w: www.ageukleics.org.uk
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Contents
Information, Advice and Advocacy Services ...... 4 Residential & Nursing Home Advisory Service Independent Care Act Advocacy Service Leicester Royal Infirmary Information Centre Macmillan Cancer Support Service Last Orders
Support in the Community ...... 8 Home Care Befriending Home Visits, Mentoring & Telephone Befriending Rutland Macmillan Volunteer Befriending Project Digital Champions Men in Sheds Women in Sheds Joining Forces Gardening & Handyman Service Leicester Ageing Together Projects Anything Goes Loneliness Prescription Service Age UK Business Directory Community Resource Centres Local Offices
Where to find us across Leicester Shire & Rutland ...... 12
Health & Wellbeing Services ...... 15 Day Care Daybreak Community Groups Lunch Clubs Community Resource Centre Lunch Clubs West Leicestershire Health & Wellbeing Project
Support for Carers ...... 18 Respite Care Carers Support Services Rutland Carers Support Group
Living with Dementia ...... 20 Rutland Dementia Support Activities for those living with early Dementia
How you can help us ...... 22
Thank you to our supporters ...... 23 3
Information, Advice & Advocacy Services We provide free, independent and confidential information and advice for people over 50, including practical help, suggesting ways to solve difficulties and giving you the details of others who may be able to help.
We can help you with: Welfare benefits Health & Care
Housing and property Leisure and social activities Money matters Your rights
Family and personal matters Local services …and any other issues that affect your quality of life.
You may access this service by calling our Advice Line or by making an appointment to meet us at one of our information & advice hubs (see centre pages for locations) or in your home.
Contact: 0116 299 2278 Open: Monday - Friday: 11:00 - 16:00
Residential & Nursing Home Advisory Service
Thinking about or planning a move into residential care for yourself or a loved one can be a worrying time for everyone involved - and if this is your first experience of residential care, finding out all you need to know can be daunting.
Our free, impartial and confidential advisory service can provide advice on a range of issues including:
Choosing a care home How your property and savings Being assessed by social are affected services Entitlement to state benefits Paying for care whilst in residential care
We can also provide information on alternatives to full time residential care such as sheltered housing, wellbeing groups, respite care, home care and lunch clubs.
Contact: 0116 223 7349 Open: Tuesday - Thursday: 10:00 - 16:00
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Independent Care Act Advocacy Service
We can provide Independent Care Act Advocacy to support and empower individuals, living in Leicestershire and Rutland, who have substantial difficulty in being involved in care and support processes and who have no appropriate person to support them.
The service operates on an open referral basis but, in the main, referrals will be received from Leicestershire and Rutland County Councils.
To discuss a referral or for further information please contact us.
Contact: 0116 204 5210
Open: Monday - Friday: 09:00 - 17:00
Leicester Royal Infirmary Information Centre
We have an Information Centre within the Leicester Royal Infirmary where hospital patients, their families and carers, and hospital staff can access free information, advice and support. The Information Centre is located on the Ground Floor in the Windsor Building opposite the Discharge Lounge.
Contact: 0116 204 7846 Open: Monday - Friday: 10:00 - 16:00
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Macmillan Cancer Support Service
In conjunction with Macmillan Cancer Support we are able to offer
support to older people who have been affected by cancer.
Working with older people and their carers we can provide:
Support, information and advice at the most appropriate time
Help with accessing practical support that will make it
possible for the older person to choose to remain in their own home Signposting to other support services
Contact: 0116 223 7370 or 0116 204 6440 Open: Monday - Thursday: 08:30 - 16:30 Friday: 09:30 - 14:30
Last Orders
The Last Orders Project is working across Leicester City, Leicestershire and Rutland to promote responsible drinking, giving people over the age of 50 easier access to various support services in relation to substance use. We also hold workshops with the main focus being alcohol measures and the affect which drinking alcohol, even in small doses can have on our bodies. To book a free workshop please contact us.
If you are concerned about your own or another person’s substance intake please contact Hollie.
Contact: 0116 223 7366 or 07738 820 978 Open: Monday - Friday: 09:00 - 17:00
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Support in the Community
Home Care
Our Home Care service provides a wide range of help and care to assist you to maintain your independence in the community and to stay living in your own home. We can offer support with housekeeping including cleaning , laundry, ironing and shopping, as well as meal preparation, pet care, support with medication and personal care. We also offer companionship services and can provide you with company at home or help to access your local community.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
Befriending Home Visits, Mentoring & Telephone Befriending
Our Befriending services support older people who may be lonely or socially isolated and would benefit from a friendly face calling in on a regular basis at a mutually convenient day and time. The schemes are free to use but our funding currently limits the visiting service to Rutland, Charnwood, North West Leicestershire and Leicester City. Older people who live alone in these areas are eligible for the Befriending Service which can be accessed by older people using the contacts below or by referral from social services, health professionals and other voluntary sector organisations. The Leicester City service is part of the Leicester Ageing Together initiative and also offers Mentoring and free Telephone Befriending calls.
Leicester City: 0116 223 7364 Contact: [email protected] Open: Monday to Thursday: 08:30 - 16:30
Charnwood: 01509 260 327 Contact: [email protected] Open: Monday, Wednesday & Thursday: 09:00 - 14:30
NW Leicester: 01530 460 553 Contact: [email protected] Open: Monday to Thursday: 09:00 - 14:30
Rutland: 01572 770 324 Contact: [email protected] Open: Monday, Wednesday & Thursday: 09:00 - 15:00
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Rutland Macmillan Volunteer Befriending Project
In partnership with Macmillan Cancer Support the service is available to anyone over the age of 18 who has been affected by cancer. Support is available at whatever stage of the cancer journey you are at.
By providing a listening ear and companionship By providing information By helping support health and wellbeing
Contact: 01572 823 942 or 07711 325 517 [email protected]
Men in Sheds
Our Men's Shed is a place for men to feel at home and pursue practical interests with a high degree of autonomy. Men in Sheds members share tools and resources to work on projects of their own choosing, at their own pace and in a safe, friendly and inclusive venue. Our Sheds offer a place for skill-sharing and informal learning, individual pursuits and community projects. It’s a place of leisure where men come together to work.
Leicester Shed: 0116 262 9077 or 07738 820 927 Contact: [email protected]
Loughborough Shed: 01509 211 603 or 07738 820 988 Contact: [email protected]
Rutland Shed: 07540 413 805 Contact: [email protected]
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Women in Sheds
Building on the success of the Shed and in response to local demand, we also offer a Women in Sheds project to open up this creative space to women who would like to share tools and resources in working on projects of their own choosing, at their own pace and in a safe, friendly and inclusive venue. Our Shed is a place for skill sharing and informal learning, of individual pursuits and community projects, of purpose, achievement and social interaction. It’s a venue for women to get stuck into hobbies old and new, get creative and make new friendships.
Loughborough Shed: 01509 211 603 or 07738 820 988 Contact: [email protected]
Joining Forces
In partnership with SSAFA, this tailor made service provides the support you would like for veterans born before 1950, their widows/ widowers, families or people who care for Veterans.
We can support you with:
Information and advice on a range of subjects Help to complete forms and follow up their progress Regular Veterans Cafes, events and outings Regular volunteer visits for companionship and a listening ear Help to attend social groups and appointments Support for spouses, family members or friends with caring roles for veterans Befriending support
Contact: 0116 261 4605 or 0116 261 4606 Email: [email protected] Open: Monday - Thursday: 09:00 - 16:30
Gardening & Handyman Service
It can be difficult to find tradesmen to do small jobs around the house and to be confident that they are competent and their charges are fair. Our DBS (was CRB) checked handymen and gardeners will help you with what you need, when you need it. From hand rails to curtain rails, and decorating to home security as well as mowing, hedge trimming, weeding, pruning and shed painting in the garden.
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Leicester Ageing Together Projects.
These Big Lottery funded projects support the over 50’s living in Thurncourt, Spinney Hills, Evington, Belgrave and Wycliffe wards. They also support residents of the City wards who are housebound, have recently been discharged from hospital, have African or Caribbean heritage, or experience hearing loss. Direct enquiries are welcomed from anyone who would like our help to improve social opportunities for themselves and their community.
Anything Goes
This project helps disadvantaged and vulnerable older people who are socially isolated and lonely or at risk of becoming so. It brings together small groups of older people and works with them to design bespoke activities that help them remain connected to their local community.
Contact: Nikky Miles on 0116 299 2270 Open: Monday - Friday: 09:00 - 17:00
Loneliness Prescription Service
Working with local GP’s we help people to overcome loneliness and social isolation issues. Life changing events, such as becoming housebound, bereavement or a change in health or ability to get out and about, can disconnect people from the outside world. We offer the one-to-one support of somebody to chat to and can also provide information of what’s happening in the local area and help people to pursue an interest of their choice.
Contact: Yasmin Shaikh on 0116 223 7367 or 07738 821 002 Open: Monday - Thursday: 08:30 - 17:00
Our Leicester City Men in Sheds project and Befriending are also Leicester Ageing Together projects.
Digital Champions
Our Digital Champions project helps older people to get online confidently, safely and to benefit from the advantages of digital technology that most of us take for granted. The project helps older people understand why they should get online and show them how.
Contact: 0116 223 7371 [email protected] Open: Tuesday - Thursday: 09:00 - 16:30 11
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Age UK Business Directory
The Business Directory has nearly 100 local businesses with whom Age UK staff have met to check they are fully insured, suitably qualified, reference checked and committed to our customer charter. Whether you need a plumber or a solicitor, try our free, searchable, online directory or call our Freephone number and we’ll search for you.
Contact: 0800 599 9435 www.aubdleicestershire.co.uk Open: Monday - Friday: 08:30 - 17:00
Community Resource Centres (see centre pages for locations & hours)
Our Resource Centres provide a community focal point and a range of services and activities. Located in Earl Shilton, Melton Mowbray and in Leicester at Humberstone Gate and Evington Road, they offer some or all of the following: day care , classes and social activities, restaurant, insurance office, information and advice surgeries, computer suite, hairdressing.
Local Offices (see centre pages for locations & hours)
We have local offices in Coalville, Hinckley, Loughborough, Oakham and Uppingham. Staff in these offices arrange and run a range of activities and support opportunities including information & advice, lunch clubs, social groups, drop-in coffee mornings and exercise classes, such as yoga, Tai Chi and line dancing. We will be offering befriending, activities and information and advice in Charnwood. To find out what is available in each area, please contact the local office.
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Health & Wellbeing Services
Day Care Our Day Care groups offer companionship and support for older people with a wide range of abilities and disabilities, including physical frailty, mental health issues and dementia. As well as being able to meet and socialise with friends, our clients benefit from a variety of activities, local excursions and visiting entertainers. We offer refreshments and a hot meal as well as transport to and from the group if required. We have groups in 16 town and village locations across the counties from Uppingham to Moira, Market Harborough to Melton Mowbray, with 8 locations within Leicester city and its suburbs. We welcome new clients through assessment and referral by social services, as well as those contacting us directly to attend on a self-funding basis. Free taster sessions are available on request. Please call us for more information and details of groups near you.
Contact: 0116 222 0572 Open: Monday - Friday: 08:30 - 17:00
Daybreak Community Groups Daybreak groups meet in the homes of host carers to suit the needs of older people living in rural locations. These groups offer social activities and a hot meal to clients but in a more intimate setting and within a smaller group. Currently, we have Daybreak groups in Barwell on Wednesdays, Thursdays and Fridays. Contact: 0116 222 0572 Open: Monday - Friday: 08:30 - 17:00
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Lunch Clubs
Lunch clubs offer the chance to socialise and enjoy lunch with friends on a weekly or monthly basis. They are tailored to the needs of clients who are physically active but may be at risk of becoming socially isolated.
We offer a hot meal and can cater for most dietary requirements (e.g. vegetarian, diabetic) as well as any cultural preferences.
Our clubs are held at Leicester City, Market Harborough, Melton, Oakham, Sapcote, Uppingham, Whissendine and, to meet the needs of our culturally diverse communities, at Birstall, Evington and Loughborough. Please call for details of these locations and timings of our lunch clubs.
Contact: 0116 222 0572 Open: Daily lunch club held Monday - Friday: 08:30 - 17:00
Community Resource Centre Lunch Clubs
Our community resource centres offer lunch clubs. For more details please contact:
Earl Shilton: 01455 847 666 Open: Monday - Friday: 12:00 - 13:00
Melton Mowbray: 01664 410 250 Open: Monthly lunch club held on 2nd Thursday of the month: 11:30 - 13:00 16
West Leicestershire Health & Wellbeing Project
This project works with older people to promote healthy, active lifestyles through access to high quality information, advice and activities that support physical, mental, emotional and material wellbeing.
Three office hubs, in Loughborough, Hinckley and Coalville, each offers a unique range of support which reflects the needs and preferences of the local community in each area.
Activities include social outings, lunch trips, local activities, exercise classes, walks, healthy life choices and falls prevention workshops.
Hinckley Coalville Loughborough Phone number (with 24 hour 01455 619 519 01530 833 000 01509 260 327 answerphone) Information Marian Upton Louise Winder Helen Williams & Mon to Thurs Tues, Weds & Thurs Tues, Weds & Thurs Advice 10:00 - 13:00 9:00 - 15:00 09:00 - 17:00
Healthy Kate Webb Melanie Howell Jeanette Silver Living & Social Mon to Thurs Mon to Thurs Mon, Weds & Thurs Activities 10:00 - 13:00 9:30 - 15:00 09:00 - 16:30 Donna Watson Kristy Wood Befriending Mon to Thurs Mon, Weds & Thurs 09:00 - 14:30 09:00 - 14:30
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Support for Carers
Respite Care
Our Home Care service can provide respite care to allow you some time for yourself to recharge your batteries or manage other aspects of your life.
Our staff are appropriately trained and are experienced in caring for older people, including people with dementia, meaning you can have a break in the knowledge that your loved one is being provided with the same attentive, thoughtful and compassionate care that you would provide yourself.
Please see our Home Care information on page 14 for more information about this service which can meet the care needs of your loved one 7 days a week on either a regular basis or as required.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
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Carers Support Services
We have three support services which provide support to informal carers living in the City of Leicester, who are:
Asian carers over 60 years of age Contact: Pratibha Pankhania on 0116 222 0538 or 07711 325 510 Open: Monday to Thursday: 09:00 - 16:00
Over 18 who care for someone with a mental health need, from all communities Contact: Phillipa Stanbridge on 0116 204 6447 or 07875 059 625 Open: Monday, Wednesday, Thursday & Friday: 09:00 - 17:00
Contact: Nicky Drew on 0116 204 6446 or 07715 960 164 Open: Tuesday & Wednesday: 09:00 - 17:00
Over 18 who care for someone with a mental health need, from Asian communities Contact: Ray Gandhi on 0116 204 6449 or 07715 960 175 Open: Tuesday & Thursday: 09:00 - 17:00
Email: [email protected]
These services can provide drop in groups, carers wellbeing breaks, information and advice, peer support and training. Rutland Carers Support Group
This group is suitable for anyone who cares for someone with a long-term illness e.g. M.S, Dementia, Stroke etc. Meeting on the 2nd Monday of the month, the group is held at the Community Rooms at St John and St Anne from 1:45pm - 3:15pm.
A packed programme of speakers and activities is offered to cater to all tastes, including a lunch trip out.
Contact: Amanda Bellamy on 01572 822 171 Open: Monday, Tuesday & Thursday: 09:00 - 16:00
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Living with Dementia
Rutland Dementia Support Service
Our Dementia Support service in Rutland offers support for those living with dementia and their carers and actively promotes the wellbeing of those living with dementia through one to one support and group activities.
Contact: [email protected] Open: Monday & Wednesday: 09:00 - 15:30
Activities for those living with early Dementia
Activities to support those with early dementia and their carers provide an opportunity to meet in an understanding environment which enables relaxed socialising with people who share similar circumstances.
Activities in the Hinckley area include Forget-me-not, an activities, crafts and sing-along café in Newbold Verdon and Desford. A Singing Café (not run by Age UK) is also available in Hinckley. In Charnwood, activities include dementia walks and seated exercise, please call
01509 260 327 for details or to register interest.
Please see page 17 (West Leicestershire Health & Wellbeing project) for how to contact the teams running these activities.
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We need Big Knitters!
We’re aiming to raise £10,000 this year by knitting 40,000 hats, and we’d love your help.
We receive 25p from each bottle sold, to help keep older people warm and well in winter.
For more information or knitting patterns please call
0116 299 2233 email [email protected] or visit www.ageukleics.org.uk
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How you can help us…
Donations for our shops
We are delighted to accept unwanted clothes, household goods, books and furniture which we can sell in our 24 shops across the city and counties. Please drop in small items directly to a shop or resource centre or contact us to arrange collection of larger items.
Contact: 0116 299 2233
Volunteer your time Many services depend on the help of volunteers. We have volunteer opportunities across all of our services and all of our locations. Whether you want to help for an hour a week or three days a week, we work with you to find a role which gives you a rewarding and pleasurable experience. Contact: 0116 299 2233
Run your own fundraising events Whether it’s a sponsored walk or a sponsored abseil, a coffee morning or a Tae Kwon Do morning, doing an activity you enjoy could also raise funds to support our services. Contact: 0116 223 7344 or [email protected]
Or you could…
… leave a legacy in your will … spend £1 a week on the Age UK lottery … join the Big Knit … buy a Lucky Fox scratch card … make a regular or one-off financial donation
However you help us, we guarantee to help those most at need in the Leicester Shire and Rutland area by providing the services that older people, their families and carers need. All funds raised will support the work of Age UK Leicester Shire & Rutland to help vulnerable older people living locally.
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Thank you to our supporters We could not run the breadth and number of services we currently offer without the kind support of community groups, individual fundraisers, corporate supporters, trusts, foundations and local commissioners.
We’d like to thank our all our supporters, some of whom are shown below, for helping us to help local, older people.
If you could support our work through community or individual fundraising, corporate sponsorship or grants, donations of pre-loved items to our shops, offering a venue for coin collections or bag packing - or if you have other fundraising ideas, then please contact our fundraising team on:
[email protected] or 0116 299 2233 23
How can we help you?
Information & Advice [Open Monday to Friday, 11:00am - 4:00pm] 0116 299 2278 A free and confidential service to assist with issues affecting your quality of life including: finances & welfare benefits; housing & property; leisure activities.
Wellbeing Services 0116 222 0572 Social support in a community setting including care, entertainment and companionship, with optional transport if required.
Home Care 0116 299 2266 Assistance with domestic tasks to make living at home that little easier to manage. Services include: food preparation; cleaning & ironing; shopping; collecting prescriptions; personal care; companionship; support with appointments & outings.
Handyman & Gardening 0116 299 2254 A ‘no job too small’ household maintenance service including: gardening; home security & safety; basic decorating; home maintenance.
Respite 0116 299 2266 Fully trained Respite Workers offer carers a break from the stress and demands of caring for someone. We also offer dementia respite by workers experienced and trained in dementia care.
Befriending Services 0116 299 2233 A free service offering regular visits or phone calls to people who are socially isolated or feel alone.
Products and Services 0116 254 5451 Products and services for the over 50s: home, car and travel insurance, personal alarms, weekly lottery and funeral plans.
Age UK Home, Car & Travel Insurance are administered by Ageas Retail Limited. Age UK Funeral Plans are provided by Dignity. Brought to you by Age UK Enterprises Limited. Age UK Personal Alarms are provided by PPP Taking Care Limited and brought to you by Age UK Trading CIC.
Age UK Enterprises Limited and Ageas Retail Limited, who are both authorised and regulated by the Financial Conduct Authority, will arrange the sale of the insurance policy. Ageas Retail Limited is a sister company of Ageas Insurance Limited. Personal Alarms are provided by PPP Taking Care Limited, a subsidiary of AXA PPP healthcare Group Limited, which is registered in England and Wales (number 01488490). Registered address: 5 Old Broad Street, London, EC2N 1AD. VAT number 243 674 160.
Age UK Leicester Shire & Rutland is an Appointed Representative of Age UK Enterprises Limited. 24 ACOEM2833V3DEC17 OS&F January 2018