Student Handbook University of Greenwich St Andrew's Students Avery Hill Campus 2018 Teaching Block

The Dome

St. Andrew’s College SAC LANGUAGE SCHOOLS Live the Language

www.standrewscollege.com St. Andrew’s St. Andrew’s 02 Student Handbook - Avery Hill, University of Greenwich College 03 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Contents Introduction London St Andrew’s College Language Schools welcomes • Capital city of England and one of the most famous Section Page Excursions 14 students from all cultures and backgrounds and we take and multi-cultural cities in the world. pride in our efforts to create an educational and social Introduction 03 Sample Two Week Programme 15 atmosphere which is inclusive of everyone, regardless of • Over 15 million tourist visit London every year race, religion, gender or sexual orientation. St Andrew’s • London has something for everyone. Campus Staff 04 Rules & Regulations 16 College Language Schools promote good race relations and support practices which ensure equal opportunities Senior Staff 05 Positive Behaviour Policy 17 for students. Our overall aim is to fully understand and meet the needs of all students. Please take time to Avery Hill Campus Campus Information 06 Online Safety 18 read this handbook and we hope that you will have The Avery Hill Campus, Southwood Site, is in the lovely an enjoyable experience ‘Living the Language’ at St Avery Hill Park in Eltham, south-east London. It has some Campus Facilities 07 Complaints & Abusive 19 Andrew’s College Language Schools. excellent teaching, living and sporting facilities. Behaviour Care & Welfare 08 Avery Hill also has: British Culture 20-21 • Free WIFI Welfare Coordinator 09 “Our promise is to enable • Tennis courts NHS 22 all students who study Your English Lessons 10 with St Andrew’s College • A large park, perfect for playing sports Religion 22 Language Schools Ltd Teaching & Learning 11 to “Live the Language” • 'The Dome' a food hall in the centre of the complex Emergencies & Fire 23 during their stay in the Your Student Diary 12 friendly, cultural and • Modern accommodation with Single ensuite beautiful places of Britain bedrooms. Activities 13 and to ensure a safe • A safe and secure environment with a 24hr security and quality learning presence, CCTV and secure access entry systems experience that will be remembered for a lifetime.” River Thames Travel and Transport John H Corcoran MBE, Founder (1938-2018) • The campus is within easy reach of Eltham town centre.

• All journeys on the student excursion programme will be by private bus

Cambridge St. Andrew’s St. Andrew’s 04 Student Handbook - Avery Hill, University of Greenwich College 05 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Campus Staff Senior Staff These are some of the important people you will meet and work with every day. In addition to the staff on your campus there are also Senior Managers. You can contact the Senior Managers 24 hours a day. They are: You can contact them 24 hours a day by telephone.

They want to make sure your stay at St. Andrew’s College Language Schools is very safe and enjoyable! Simon McMillan Director Of Operations +44 (0) 7701022664 Elena Bueno Galån General Manager +44 (0) 7885465905 Matthew Simpson Centre Manager +44 (0) 7738497656 Raquel Boag Welfare and Student Services Coordinator +44 (0) 7738497351 Declan Dundas Activity Manager +44 (0) 7738497665 Louise Sloan Summer School Development Officer +44 (0) 7738497346 Lulu Iddi Excursion Manager +44 (0) 7738497670 Lauren Henderson Academic Manager +44 (0) 7707261755 Santiago Murrillo Welfare Coordinator +44 (0) 7738497677 Alasdair Connet Summer School Support Officer +44 (0) 7738497641 Olivia Varani Summer School Support Officer +44 (0) 7738497709 Please say hello if you see them on your campus!

Matthew Simpson Declan Dundas Lulu Iddi Santiago Murrillo

Staff Roles Simon McMillan Elena Bueno Galån Raquel Boag Louise Sloan Director of Operations General Manager Welfare and Student Summer School Development Officer The Centre Manager looks after of all aspects of the Services Coordinator campus, managing staff, planning and solving problems quickly and helpfully.

The Activity & Excursion Managers plan and organise the activity and excursion programme and manage the Activity Leaders.

The Welfare Coordinator is there to look after the ‘welfare’ of all our students including individual students (students without a group leader). They will be friendly University of Greenwich and check that you are happy, healthy and safe. Lauren Henderson Alasdair Connet Activity Leaders look after you during activities and Olivia Varani Academic Manager Summer School Summer School excursions. They will be wearing purple T-shirts. Support Officer Support Officer The Academic Managers will organize your English level test, English timetable, classes and certificates. Our Hope The English Language Teachers will teach you during You should always be happy in your English classes, activities, excursions and free time at St. Andrew’s College your English classes. Language Schools. Our staff should help you!

All St. Andrew’s College Language Schools staff will All St. Andrew’s College Language School's staff are responsible for the welfare, safety and security of all students wear a white lanyard (ID) with their name on it. staying with us. They can give support, advice and help to all students and can be contacted 24 hours a day.

All non-academic staff will also wear purple t-shirts. Teaching Block All staff have a duty of pastoral care and carry out this duty as it is described in the pastoral care policy. There will be a copy in the staff office which you can read at any time. St. Andrew’s St. Andrew’s 06 Student Handbook - Avery Hill, University of Greenwich College 07 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Campus Information • Return trays to correct place when finished. Campus Facilities Internet Access • Please tidy up before you leave!! Eating Your Campus has the following Facilities (WIFI) Accommodation which you can use… Where and When? Student.com WIFI network is on The student accommodation at • Sports hall campus for you to use. Breakfast: 08.00 - 08.45 Avery Hill is on campus. You will You can register/log-on online with stay in small flats (4-9 students) • Dance Studio Full traditional English Breakfast, your email address. Continental Breakfast, Fresh which have single, en-suite • Campus shop Orange, Tea and Coffee. bedrooms. Choose “Student.com” network on your device. On • Park starting a browser, you will be asked to register for an The flats have small kitchens, clean Lunch: 12.30 - 13.30 account with Student.com or use your existing account if facilities and free Wi-Fi. Every flat you are already a user of this service. Soup, Salad Bar, Main course, vegetables, fruit, dessert, has a shared sitting area where water, tea and coffee. you can talk and relax with your friends. Laundry Services Student.com internet service is secure and there is a strict filtering in force for all internet use. Dinner 18.30 - 19.30 Your safety is always very important. Avery Hill has a The lanudry on campus is open 24hr security presence, CCTV and secure access entry Salad Bar, Main course, vegetables, fruit, dessert, water, 24 hours a day and can be found In addition, free internet can be used in many public systems tea and coffee. next to the village shop and the places such as cafes and shops. Dome. The Dining Room is modern and well-appointed with Damage Deposit All internet and computer use on campus should be safe The machines will be operated via an app, the for your age. inhouse catering. High quality Scottish and European When you arrive you must pay instructions will be available on campus. food is provided to satisfy all tastes. £40 because you might damage There will be Activity Leaders something or lose your room key. The price for a was is £2.60 and to dry it is £1.10. helping at Breakfast, Lunch and You will get the money back, when Dinner. you leave, if you do not break/ • Students should carry their damage anything or lose your key.. food on a tray Sports Hall Lunch and Dinner On full-Day excursions you will get a packed lunch and sometimes eat dinner off Campus

The Dome St. Andrew’s St. Andrew’s 08 Student Handbook - Avery Hill, University of Greenwich College 09 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Care & Welfare Welfare Coordinator Childline We want you to be very safe and enjoy your visit to the On every campus there is a Student Welfare If you have a problem and do not want to speak our UK. Coordinator. This person will be friendly and trained staff, you can call Childline. to help all our students. They will check that you are From before your arrive to when you leave, your safety Childline is a charity (free company) in Britain. They can Laundry happy, healthy and safe. and happiness are very, very important. Accommodation help all people aged under 19 in the UK with personal Individual students problems. Before you arrive: • If you do not have a group/group leader you are With big or small problems, they have trained You will get an email with an E-Student Handbook (The an ‘individual student’. counsellors who can support you. A counsellor is a same as this handbook). person who can give advice on personal problems. • The Welfare Coordinator will look after you and When you arrive: check that you are making friends and are happy, Childline is free, confidential (private) and 24 hours. healthy and safe. Our staff will meet you and tell you Canteen Staff Office Childline Number +44 (0) 800 1111 about... All students will have 24 hour, on campus, emergency assistance. • The campus rules and good behaviour Additional Support

• Fire procedures, We can help you with:

• Emergency numbers • Medical matters

• Helpful tips and ideas for Classrooms Meeting Points • Confidential counselling and support staying safe in the UK • Advice on local religious and cultural organisations

• Communication with parents and group leaders You'll meet: • Assistance with visa applications for our summer • St. Andrew’s College staff (our schools, and other things staff wear purple uniforms and ID tags) the ‘named’ Welfare • If you have any concerns speak to your Welfare Notice Boards Lecture Theatres HELP! What should I do? Coordinator and First Aid staff. Officer If you need help, Talk to us!! Need Help? Talk to us! We’ll give you: If you need help, please • Your room key for accommodation talk to a member of staff Remember!!! Our at St Andrew's College • Your identity (ID) tags/lanyard, Shops ATM Cash campus staff wear Language Schools. with 24-hour emergency purple T-shirts Machine numbers. and St Andrew’s identity (ID) tags. We want to help you! You must always wear this. When you are here:

All our staff will be watching you and looking after you.

We’ll show you the important places • During the day: during English lessons classes, on your campus. Watch and Listen activities and excursions. carefully!! • During the evening: during evening activities.

• Sometimes your Group Leader will look after you too. Staff Lanyard St. Andrew’s St. Andrew’s 10 Student Handbook - Avery Hill, University of Greenwich College 11 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Your English Lessons Teaching & Learning Learning Your English language classes/lessons are for young You will: people aged between 11 and 18. Your Teachers • Learn general English through topics of interest to There are 5 levels of English: CEFR or A1-C1 young people. Your English language teachers enjoy teaching young First Lesson = Level Test people and want to help you learn. • Take part in conversations and activities with other students, in group work and pair work. In the first lesson you will sit an English language level Your teachers will be: test. This will tell us which class will be best for you. • Practise new vocabulary and "use of English" • Friendly through your student’s book, student diary activities, and class projects. • Helpful • Think about your learning through discussions, self- • Knowledgeable assessment and personal learning plans.

Sometimes, your teacher will take you outside of the classroom for your lesson. This will help you to become Student Books St. Andrew’s College The English Lessons more confident using everyday English and will help you learn about the UK. • There are usually 10 lessons per week (Monday - Language Schools' Book Friday). You will get 2 books The course structure each level is at the front of your Student Book and on our website. • You will have two lessons in the morning or two • 1x St. Andrew’s College Language Schools Student lessons in the after-noon. Diary English Classes • Each lesson is 1.5 hours long.* • 1x St. Andrew’s College Language Schools Student Book • You will have a short break between lessons.

• There will be up to 15 students in your class.

• Classrooms will be modern with WIFI, projectors or Your Student Book is for: smart boards. • English lessons *see campus programme

English Classes After Your Course After your course you can:

• Review vocabulary

• Remember lessons Student Diary Final Lesson = Certificates • Complete any extra exercises Before you go home, you will get a personal certificate. • Keep in touch with new friends (in English!) On the certificate will be:

• Your name

• Campus

• Dates of study Graduation Certificates • CEFR level of your lessons and commitment to learning. St. Andrew’s St. Andrew’s 12 Student Handbook - Avery Hill, University of Greenwich College 13 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

Your Student Diary is for: Activities • English Lessons Look for the weekly programme on the notice board for details of activities on offer and the location where the • Trips and excursions activity is taking place.

• Campus information You will do many different types of sports and activities • Names of staff with St Andrews College Language Schools and you will be able to choose the activities that you want to do. • Activities To choose your activity, just write your name on the • New vocabulary activity sheet that you prefer.

• Your learning plan • The sports and activities in Avery Hill take place on Mondays, Wednesdays, Fridays and every evening.

• The activities are organised and supervised by our Sign Up Sheets On your first day friendly Activity Leaders.

You will receive your Student Diary at the welcome talk. • During the activities, you will meet new students You can write down any important information you hear and you can practise your English language skills. about…

• Members of staff Morning and Afternoon Activities • The campus Our activities and sports are carefully planned for all • Meal times Ages, abilities and interests. • The activity programme Examples of day activities are. • The trips you will go on • Football, Volleyball, Basketball and Handball

• Rugby and American Football

In class • Indoor Hockey and Rounders You can also use your Student Diary in class to… • Aerobics and Boxercise Nail Art • Write new words/phrases • Badminton

• Learn about your teachers and classmates • Cultural Walks

• See what you have learnt each week • Jewellery Making and Nail Art workshops

• Do class work • Drama workshops

On trips Evening Activities

Remember to take your Student Diary with you to… In the evenings you will have the opportunity to participate in fun activities interacting with the rest of • Learn about the place you are going to the students on campus. During these activities you will • Do activates at different places meet friends from different cultures, relax and, of course, practise your English. • Write down where and when to meet the activity leader Cross Dress Disco • Record your memories St. Andrew’s St. Andrew’s 14 Student Handbook - Avery Hill, University of Greenwich College 15 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

• Always stay with 3 or more Excursions students Sample Two Week Programme: You will go on full day excursions and half day- • Do not take anything from Week 1 Monday Tuesday Wednesday Thursday Friday Saturday Sunday excursions. strangers. 7:30 Breakfast A very important part of visiting the UK is enjoying • Please listen carefully for all 08:45 Break Break Break the culture, history and beauty of the country. Your meeting places and times. 09.30 Welome Talk & Class Class excursion programme has been carefully planned so Class Test LONDON that you can see and learn about many new things. 10.45 Break Cruise down the Break Break OPTIONAL DAY River Thames LONDON 11.15 Holding Class Class BRIGHTON Class Your Student Diary has information and activities about Your safety and security is very, (cruise entry Tell our staff prior included) from the Explore the British to your visit or in the places you will go to. The teachers and activity very important and we will 12:30 Lunch Lunch Visit the Brighton Lunch Tower of London Pavilion (entry Museum, before your introductory leaders will also help you with facts and information (optional entry) visiting Oxford meeting what you be looking after you on your 13:30 Break to Westminster Break included), Break Street - London's would like to do about your visits. excursions to check that you are Parliament, Pleasure Pier, main shopping on this day. Ask 14:00 Holding Class Buckingham Class Lanes and Beach Class street us for options and safe, happy and learning about the Safety on excursions Palace, Leiceseter quotes! UK. 15:15 Break Square and Oxford Break Break Street • When you travel by bus, you 15.45 Holding Class Class Class must wear a seat belt and stay 17:00 Break Break Break in your seat. 18:00 Dinner Dinner Fish and Chips by Bingo or Staff Vs Black & White Themed St Andrew's College Find the Logo or The Great British Quiz Karaoke or Social Brighton Beach 20:00 Students Sports Disco or Wildlife Talent Show Or Scottish Country or Fashion Show Media Challenge Tournament Sketching Comedy Film Night Dance Night

Week 2 Monday Tuesday Wednesday Thursday Friday Saturday Sunday

7:30 Breakfast

08:45 Break Break Break 09.30 Class Class Class Safety 10.45 GREENWICH Break Break Break CAMBRIDGE 1. Walk on the pavement. 11.15 Explore the Royal Class LONDON Class Class Observatory Walk around 12:30 (entry included), Lunch Visit the Science Lunch Lunch 2. When crossing the road, (cars drive on the left in the UK). Look right/left/right. National Maritime Museum, Natural the University History Museum Colleges and 13:30 Museum, The Break Break go punting on Break DEPARTURE Old Royal Naval and Victoria & DAY 3. Don't carry lots of money with you when you are out. College's Painted Albert Museum. the River Cam 14:00 Class Then walk through Class (entry to punting Class Chapel and The included) 4. Look after your bag and jacket. Cutty Sark (entry the famous 15:15 included) Break Hyde Park, visit Break Break Harrods, the 5. Walk away from difficult situations. 15.45 Class Hard Rock Cafe Class Class Shop, and end at 17:00 Break Leicester Square Break Break 6. Be quick and careful using a mobile phone. Keep your phone safe. 18:00 Dinner Dinner

7. Stay with your friends (groups of 3). Photograph Blind Date Game Show Invent, Create & Sell Costume Disco or I'm a Student, Get Me competition Or 20:00 or Card Games or Film Night Picasso Portraits Out of Here! or Yoga 8. Tell an adult where you are going. Werewolves Game All activities are subject to change depending on weather and other mitigating circumstances. 9. Always wear your ID/lanyard. It has important contact information.

10. Wait in line (Queue).

Ceilidh White Cliffs St. Andrew’s St. Andrew’s 16 Student Handbook - Avery Hill, University of Greenwich College 17 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

towards rather than expectations which are either Rules and Regulations Positive Behaviour Policy fulfilled or not. The students bring to our Language St Andrew’s College Language Schools want all students courses a wide variety of behaviour patterns based on to have a positive experience. differences in home values, attitudes, and ethnicity. Be friendly and polite to all St. Immediately tell a manager if St Andrew’s College Language School staff must work Andrew’s College Language something is lost or stolen. We will encourage and support good behaviour. towards standards of behaviour based on the basic Schools staff, Campus Staff, Aims principles of honesty, respect, consideration and Group Leaders and other responsibility. It follows that acceptable standards of Alcohol is not allowed when • To create an environment which encourages and students. behaviour are those which reflect these principles. you are with St Andrew's supports good behaviour. College Language Schools. • To define acceptable standards of behaviour. Be on time for all classes, Anyone student with alcohol activities and excursions. will be disciplined in line with • To encourage consistency of response to both St. Andrew’s College Language positive and negative behaviour. Schools' behaviour policy. • To promote self-esteem, self-discipline and positive Look after the campus relationships. buildings and all facilities. Look after the surroundings During meal times, canteen • To ensure that the St Andrew’s College Language and environment. trays must be used at all times School’s expectations and strategies are widely and should be cleared away. known and understood by staff, students and group leaders.

Common areas and kitchen • To encourage everyone to follow this policy. areas in the accommodation Be friendly and polite to local Standards of Behaviour should be kept clean and tidy people and members of staff who live on campus. at all times. In seeking to define acceptable standards of behaviour it is acknowledged that these are goals to be worked

Immediately tell a manager All students must be inside about a personal accident, or their accommodation by 11pm. if something is broken or not The campus must be quiet working. after 11pm.

No smoking – smoking is not Your campus has CCTV. allowed on the campus or in the accommodation. Put rubbish and litter in bins and leave your room and Any person caught with any accommodation clean and tidy. illegal drugs will be asked to leave St. Andrew’s College Language Schools immediately.

SAC Students St. Andrew’s St. Andrew’s 18 Student Handbook - Avery Hill, University of Greenwich College 19 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

c) Write an email to the Director of Operations: Simon Online safety Complaints McMillan (off campus) simon.mcmillan@standrewscollege. Definition of cyberbullying Reporting cyberbullying I am not happy with / I do not like … com

Cyberbullying is using the internet, email, online games If this happens to you or someone you know, please talk … my lessons, my accommodation, my activities or 3 Problem not solved something at St Andrews's College etc. or any digital technology to hurt someone else – such to the welfare office or any other member of staff. a) Ask for a meeting with the Director of Operations: as name calling, spreading rumours, upsetting or What should I do? Simon McMillan: +44(0)7701022664 (off campus) humiliating someone else. 1. A small problem We want to help you! a) Talk to your Welfare Co-ordinator, Director of Studies SAFE or Centre Manager (on campus)

Keep safe by being careful not to give out personal information when 2. A big problem S you’re chatting or posting online. Personal information includes your email address, phone number and password. a) Talk to the Director of Studies or Centre Manager (on campus)

b) Talk to the Director of Operations, Simon McMillan: +44(0)7701022664 (off campus) MEETING

Meeting someone you have only been in touch with online can be dangerous. Only do so with your parents’ or carers’ permission and M eve then only when they can be present. Remember online friends are still strangers even if you have been talking to them for a long time.

ACCEPTING

Accepting emails, IM messages, or opening files, pictures or texts A from people you don’t know or trust can lead to problems – they may contain viruses or nasty messages!

RELIABLE

Someone online might lie about who they are and information on R the internet may not be true. Always check information with other websites, books or someone who knows. If you like chatting online it’s best to only chat to your real world friends and family.

TELL

Tell your parents, carer or a trusted adult if someone or something T makes you feel uncomfortable or worried, or if you or someone you know is being bullied online. St. Andrew’s St. Andrew’s 20 Student Handbook - Avery Hill, University of Greenwich College 21 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

British Culture Weather Telephones/Landline Although the weather in the UK can change, between How do I use the UK phone numbers? English Language May and September it is usually warm and sunny and it Money might rain. To call a UK telephone from outside the UK • Try to speak in English all the time. A good idea is to bring a Waterproof jacket. 0044* + (area code) (0) _ _ _ _ + (number) ______• The main language spoken throughout the UK is English. UK Money in English (STERLING) There will be many shops which sell clothes for all E.g. 0044* (0) 1292 826743 weather. • Different people, from different places, may have Pounds (£) and pence (p)? To call a UK telephone from inside the UK different English accents. £1 = 100p (area code) 0 _ _ _ _+ (number) ______Examples • If you do not understand what someone is saying E.g. 01292 826743 to you, you can say …Could you say that again, £1.00 = one pound, a pound please? ...Thank you! How do I call my country? £5.00 = five pounds etc. • People are usually happy to help and you will soon 50p = fifty pence or fifty P To call your country learn new phrases and expressions. £1.50 = one pound, fifty or one, fifty 00 _ _** (0) _ _ _ _ _ (area code ) + ______(number) £25.99 = twenty-five pounds, ninety-nine Local Customs The UK country code = 0044 or twenty-five, ninety-nine There are very few customs that you need to know, but Notes and Coins these might help you! Coins = 1p, 2p, 5p, 10p, 20p 50p, £1 and £2 Mobile Phones • Queue when waiting for a bus or for service in Notes = £1, £5, £10, £20, £50 and £100 • You can buy a sim-card in many small shops and in banks or shops Mobile Phone shops Keep your money safe! Always have some money in your pocket, wallet, or purse! • Hold the door open for people • You can buy prepaid sim-cards (you pay first and then you use it) for local (in the UK) and • Say “please” and “thank you” when you ask for international calls in most small shops something or get something. • UK local calls (in the UK) are cheaper between 18:00 • It is polite to be on time for appointments or when Electricity Post and 06:00 Monday Friday and Saturday and Sunday meeting people. If you think you are going to be late, tell someone. You can post letters and parcels UK electricity is 240 volts/50 cycles

• You must also tell someone if you cannot attend Where? The UK uses 13-amp, square pin, fused plugs. class or keep an appointment etc. In a Post box (letters and postcards) or a Post Office You can buy an adaptor at an electrical shop or a large (letters and parcels) department store.

Shopping How?

• Shops are usually open from Monday to Saturday, Letters: To post a letter you will need stamps. You can 09:00 to 17:30. buy stamps in the Post Office or small shops. (Stamp)

• Many shops also open on Sundays. Parcels: Take your parcel to the Post Office.

• Most supermarkets are open every day, until 20:00 • Give it to the assistant to weigh . or 21:00 on weekdays and Saturday evenings, • Pay the money. • Some shops open, late to 21:00 in the evenings. How much does it cost?

The cost of post is different for letters, parcels and where the parcel is going to. St. Andrew’s St. Andrew’s 22 Student Handbook - Avery Hill, University of Greenwich College 23 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS

NHS, Doctors, Dentists and Out of Hours Medical Advice The NHS (Natonal Health If you are ill and cannot wait until your GP surgery is Fire open, contact NHS 24: 111 or www.nhs24.com Service) What to do, if you see a fire alarm. Doctors 3 things you must know: GP - (General Practitioner/Local Doctor/Doctor) for minor Eltham Palace Surgery doctors, 30 Passey Pl, Eltham, illness/injury London SE9 5DQ 1. The nearest fire escape. GP Surgery/Clinic (n) -The place a GP works Telephone: +44 (0) 2082948150 2. The nearest fire alarm. Treatment (n) Treat (v) - (Help & medicine for illness or 3. The assembly point. injury) Nearest Hospital (Accident And Emergency)

Patient (n) - person who needs treatment for illness/ Queen Elizabeth Hospital, Stadium Rd, Woolwich, London SE18 4QH injury If you are a wheelchair user or have difficulty using the Telephone:+44 (0) 208836 6000 Hospital (n)- Place for serious illness/injury stairs: Dentist Ward (n) - Place in hospital where you stay (in bed) 1. Go to the nearest refuge area. Eltham Park Dental Practice, 5 Dentist (n) Dental (adj) - treatment for teeth 2. Use the telephone to let the control room know where Westmount Rd, London SE9 1JB you are. Optician (n) Optical (adj) - treatment for eyes/sight Accidents and First Aid Telephone: +44 (0) 2088508515 3. Wait in the refuge area for further instructions. Entitled (v) - can have/allowed something by law What should I do? Outpatent (n) - patent who has appointments with a Religion and Religious doctor in a hospital Please talk to a member of What to do, if you see a fire: Services staff at St Andrew's College Students be entiled to some NHS treatment. 1. Turn on the nearest fire alarm and call 999. There are many religions and faiths represented in the Language Schools. Only treatment given in an NHS Accident and 2. Give the exact location of the fire. UK. Emergency department might be free of charge. 3. Find the nearest fire exit. There are Protestant churches, Roman Catholic and If the patient has to stay in hospital or given an Episcopal churches, Synagogues, Mosques, as well as outpatient appointment, you might have to pay. 4. Go to the assembly point. Hindu and Sikh cen-tres of worship. GPs might agree to treat short-stay students for free, but A prayer room can also be provided on campus for this will usually be limited to emergency treatment that Muslim students. cannot be delayed until the student returns home. Eltham Parish Church-St John the Baptist What NHS services are provided free of charge? Eltham High St, Eltham, London , SE9 1DH

If you are entitled to NHS treatment, the following Christ Church Catholic Church services should be free. 219 Eltham Hight St, London SE9 1TX • GP appointment (e.g. visiting a local doctor) Mosque - Greenwich Islamic Centre • Emergency and non-emergency treatment in a 131 Plumstead Rd, London SE18 7DW Hospital What NHS services might I need to pay for?

Even if you are entitled to NHS treatment there are some services you might need to pay for:

• Medicines prescribed by GP

• Dental treatment

• Optical treatment Student Handbook - Avery Hill, University of Greenwich

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Napier University: Merchiston Napier University: Sighthill Queen Margaret University

City of Glasgow College

WE UWS: Ayr ARE HERE WE ARE WE Essex University: Colchester HERE ARE HERE

Greenwich University: Avery Hill

Greenwich University: Kent

Leeds Beckett University

Contact Us

For further information and bookings contact:

Simon McMillan - Director of Operations Email: [email protected] Mob: +44 (0)7701 022 664 Tel: +44 (0)1563 521 739

St Andrew’s College Language Schools Ltd Suite 413, The Pentagon Centre 36 Washington Street Glasgow G3 8AZ Scotland www.standrewscollege.com