Student Handbook University of Greenwich St Andrew's Students Avery Hill Campus 2018 Teaching Block The Dome St. Andrew’s College SAC LANGUAGE SCHOOLS Live the Language www.standrewscollege.com St. Andrew’s St. Andrew’s 02 Student Handbook - Avery Hill, University of Greenwich College 03 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS Contents Introduction London St Andrew’s College Language Schools welcomes • Capital city of England and one of the most famous Section Page Excursions 14 students from all cultures and backgrounds and we take and multi-cultural cities in the world. pride in our efforts to create an educational and social Introduction 03 Sample Two Week Programme 15 atmosphere which is inclusive of everyone, regardless of • Over 15 million tourist visit London every year race, religion, gender or sexual orientation. St Andrew’s • London has something for everyone. Campus Staff 04 Rules & Regulations 16 College Language Schools promote good race relations and support practices which ensure equal opportunities Senior Staff 05 Positive Behaviour Policy 17 for students. Our overall aim is to fully understand and meet the needs of all students. Please take time to Avery Hill Campus Campus Information 06 Online Safety 18 read this handbook and we hope that you will have The Avery Hill Campus, Southwood Site, is in the lovely an enjoyable experience ‘Living the Language’ at St Avery Hill Park in Eltham, south-east London. It has some Campus Facilities 07 Complaints & Abusive 19 Andrew’s College Language Schools. excellent teaching, living and sporting facilities. Behaviour Care & Welfare 08 Avery Hill also has: British Culture 20-21 • Free WIFI Welfare Coordinator 09 “Our promise is to enable • Tennis courts NHS 22 all students who study Your English Lessons 10 with St Andrew’s College • A large park, perfect for playing sports Religion 22 Language Schools Ltd Teaching & Learning 11 to “Live the Language” • 'The Dome' a food hall in the centre of the complex Emergencies & Fire 23 during their stay in the Your Student Diary 12 friendly, cultural and • Modern accommodation with Single ensuite beautiful places of Britain bedrooms. Activities 13 and to ensure a safe • A safe and secure environment with a 24hr security and quality learning presence, CCTV and secure access entry systems experience that will be remembered for a lifetime.” River Thames Travel and Transport John H Corcoran MBE, Founder (1938-2018) • The campus is within easy reach of Eltham town centre. • All journeys on the student excursion programme will be by private bus Cambridge St. Andrew’s St. Andrew’s 04 Student Handbook - Avery Hill, University of Greenwich College 05 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS Campus Staff Senior Staff These are some of the important people you will meet and work with every day. In addition to the staff on your campus there are also Senior Managers. You can contact the Senior Managers 24 hours a day. They are: You can contact them 24 hours a day by telephone. They want to make sure your stay at St. Andrew’s College Language Schools is very safe and enjoyable! Simon McMillan Director Of Operations +44 (0) 7701022664 Elena Bueno Galån General Manager +44 (0) 7885465905 Matthew Simpson Centre Manager +44 (0) 7738497656 Raquel Boag Welfare and Student Services Coordinator +44 (0) 7738497351 Declan Dundas Activity Manager +44 (0) 7738497665 Louise Sloan Summer School Development Officer +44 (0) 7738497346 Lulu Iddi Excursion Manager +44 (0) 7738497670 Lauren Henderson Academic Manager +44 (0) 7707261755 Santiago Murrillo Welfare Coordinator +44 (0) 7738497677 Alasdair Connet Summer School Support Officer +44 (0) 7738497641 Olivia Varani Summer School Support Officer +44 (0) 7738497709 Please say hello if you see them on your campus! Matthew Simpson Declan Dundas Lulu Iddi Santiago Murrillo Staff Roles Simon McMillan Elena Bueno Galån Raquel Boag Louise Sloan Director of Operations General Manager Welfare and Student Summer School Development Officer The Centre Manager looks after of all aspects of the Services Coordinator campus, managing staff, planning and solving problems quickly and helpfully. The Activity & Excursion Managers plan and organise the activity and excursion programme and manage the Activity Leaders. The Welfare Coordinator is there to look after the ‘welfare’ of all our students including individual students (students without a group leader). They will be friendly University of Greenwich and check that you are happy, healthy and safe. Lauren Henderson Alasdair Connet Activity Leaders look after you during activities and Olivia Varani Academic Manager Summer School Summer School excursions. They will be wearing purple T-shirts. Support Officer Support Officer The Academic Managers will organize your English level test, English timetable, classes and certificates. Our Hope The English Language Teachers will teach you during You should always be happy in your English classes, activities, excursions and free time at St. Andrew’s College your English classes. Language Schools. Our staff should help you! All St. Andrew’s College Language Schools staff will All St. Andrew’s College Language School's staff are responsible for the welfare, safety and security of all students wear a white lanyard (ID) with their name on it. staying with us. They can give support, advice and help to all students and can be contacted 24 hours a day. All non-academic staff will also wear purple t-shirts. Teaching Block All staff have a duty of pastoral care and carry out this duty as it is described in the pastoral care policy. There will be a copy in the staff office which you can read at any time. St. Andrew’s St. Andrew’s 06 Student Handbook - Avery Hill, University of Greenwich College 07 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS Campus Information • Return trays to correct place when finished. Campus Facilities Internet Access • Please tidy up before you leave!! Eating Your Campus has the following Facilities (WIFI) Accommodation which you can use… Where and When? Student.com WIFI network is on The student accommodation at • Sports hall campus for you to use. Breakfast: 08.00 - 08.45 Avery Hill is on campus. You will You can register/log-on online with stay in small flats (4-9 students) • Dance Studio Full traditional English Breakfast, your email address. Continental Breakfast, Fresh which have single, en-suite • Campus shop Orange, Tea and Coffee. bedrooms. Choose “Student.com” network on your device. On • Park starting a browser, you will be asked to register for an The flats have small kitchens, clean Lunch: 12.30 - 13.30 account with Student.com or use your existing account if facilities and free Wi-Fi. Every flat you are already a user of this service. Soup, Salad Bar, Main course, vegetables, fruit, dessert, has a shared sitting area where water, tea and coffee. you can talk and relax with your friends. Laundry Services Student.com internet service is secure and there is a strict filtering in force for all internet use. Dinner 18.30 - 19.30 Your safety is always very important. Avery Hill has a The lanudry on campus is open 24hr security presence, CCTV and secure access entry Salad Bar, Main course, vegetables, fruit, dessert, water, 24 hours a day and can be found In addition, free internet can be used in many public systems tea and coffee. next to the village shop and the places such as cafes and shops. Dome. The Dining Room is modern and well-appointed with Damage Deposit All internet and computer use on campus should be safe The machines will be operated via an app, the for your age. inhouse catering. High quality Scottish and European When you arrive you must pay instructions will be available on campus. food is provided to satisfy all tastes. £40 because you might damage There will be Activity Leaders something or lose your room key. The price for a was is £2.60 and to dry it is £1.10. helping at Breakfast, Lunch and You will get the money back, when Dinner. you leave, if you do not break/ • Students should carry their damage anything or lose your key.. food on a tray Sports Hall Lunch and Dinner On full-Day excursions you will get a packed lunch and sometimes eat dinner off Campus The Dome St. Andrew’s St. Andrew’s 08 Student Handbook - Avery Hill, University of Greenwich College 09 www.standrewscollege.com College SAC LANGUAGE SCHOOLS SAC LANGUAGE SCHOOLS Care & Welfare Welfare Coordinator Childline We want you to be very safe and enjoy your visit to the On every campus there is a Student Welfare If you have a problem and do not want to speak our UK. Coordinator. This person will be friendly and trained staff, you can call Childline. to help all our students. They will check that you are From before your arrive to when you leave, your safety Childline is a charity (free company) in Britain. They can Laundry happy, healthy and safe. and happiness are very, very important. Accommodation help all people aged under 19 in the UK with personal Individual students problems. Before you arrive: • If you do not have a group/group leader you are With big or small problems, they have trained You will get an email with an E-Student Handbook (The an ‘individual student’. counsellors who can support you. A counsellor is a same as this handbook). person who can give advice on personal problems. • The Welfare Coordinator will look after you and When you arrive: check that you are making friends and are happy, Childline is free, confidential (private) and 24 hours. healthy and safe. Our staff will meet you and tell you Canteen Staff Office Childline Number +44 (0) 800 1111 about..