Sustainability & National Contribution Report 2017
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Nepal - Gunyo Cholo NEPAL PAKISTAN INDIA BANGLADESH Advancing MYANMAR Asia THAILAND CAMBODIA 2017 SRI LANKA RM billion MALAYSIA REVENUE 24.4 SINGAPORE PAT RM1.2 billion INDONESIA MARKET CAP RM49.7 billion CUSTOMERS ~350 million Digital Telco Digital EMPLOYEES ~27,000 Digital Businesses COUNTRIES 11 Infrastructure The Cultures of Asia Axiata Sustainability & National Contribution Report 2017 Asia – a region characterised by multi-faceted and diverse cultures. As one of the leading telecommunications groups in the region, Axiata, shares many commonalities and traits with the people we serve and the countries we operate within. The myriad traditional costumes depicted in our Integrated Annual Report 2017 suite represents the diversity and multi-dimensional cultures of our regional footprint. The double imagery treatment, with images of major Asian cityscapes transposed within the costumes and juxtaposed with the Prism, represents our vision of Advancing Asia. Malaysia Indonesia Nepal Kebaya Songket Linto Baro Gunyo Cholo A traditional Malay silk woven fabric, Aceh’s traditional clothing for men, The Nepalese celebrate the coming with interweaved gold or silver threads known as the Linto Baro comprises of age of their daughters with a in an intricate pattern, the Kebaya a set of a Meukasah shirt, a pair of ceremony during which she will be Indonesia - Linto Baro - Linto Indonesia Malaysia - Kebaya Songket - Kebaya Malaysia Songket was customarily the choice Siluweu pants, an Ijo Krong sarong Choloz Nepal - Gunyo gifted with the traditional outfit of fabric for royal families. Its use has cloth, complemented by headgear Gunyo Cholo, which is also the name evolved over time, and these days, it known as Meukeutop. When worn, it of the ceremony. The ceremonial is widely used by brides and grooms is usually accompanied by a traditional gifting signifies the girls’ transition during their wedding ceremonies. weapon known as a Siwah or Rencong. from childhood to womanhood. India - Sherwani India Bangladesh - Salwar Kameez - Salwar Bangladesh – Cambodia Apsara Tep Sampot Kameez - Salwar Pakistan Suruwal Nepal - Daura Chakkri - Chut Thai Thailand Myanmar - Taikpon Eingyi Eingyi - Taikpon Myanmar - Kebaya Singapore India Bangladesh Cambodia Pakistan Nepal Thailand Myanmar Singapore Sherwani Salwar Kameez Sampot Tep Apsara Salwar Kameez Daura Suruwal Chut Thai Chakkri Taikpon Eingyi Kebaya In India, the Sherwani is Worn by Bangladeshi The Sampot Tep Apsara The women of Pakistan The Daura Suruwal, is the Finished with a full-length Popularised during In Singapore, the Kebaya primarily worn during men, the Salwar Kameez is the style of dress worn proudly wear the Salwar traditional Nepalese male wrap-around skirt, the the colonial era, the is traditionally associated traditional family is characterised by by the Khmer women Kameez in different outfit. It consists of a Chut Thai Chakkri often traditional costume for with the Chinese functions such as a unique pattern of since ancient times; it is styles, colors and designs, knee-length shirt that ties has a touch of gold or Burmese men consists of Perakanan community. weddings. Its origins can finely woven, quilted or a famous type of Sampot decorated with different closed at the side, pants silver coloured threads to pants called the Longyi, Its versatility has resulted be traced back to Central embroidered patchwork. from the Khmer empire embroidery styles and and shoes called a Docha. give it a more elegant and combined with a shirt or in its incorporation into Asia, to the times of The Salwar Kameez era. designs. The Kameez formal look. Fashioned jacket called the Taikpon the designs of many the Turkish and Persian is donned as formal can be of varying sleeve with a weaving technique Eingyi, along with a international clothing Nobles in the Delhi ceremonial wear. length, shirt length and called Yok, the outfit has turban known as Gaung brands. Sultanate and Mughal necklines according to added thickness without Baung and is usually worn Empire, as their choice of taste and occasion. adding supplementary for formal functions. dress code. threads. Contents Axiata Sustainability & National Contribution Report 2017 National Contribution Our Business 01 Nurturing People 04 Report 07 The Axiata Group 02 Nurturing Future Leaders 28 Malaysia 48 Embarking on Axiata 3.0 Transformation 03 Culture of Integrity & Performance 32 Indonesia 51 Triple Core Strategy at Centre Stage 04 Diversity & Inclusivity 33 Sri Lanka 54 Core Values Embraced Across The Group 08 Conducive Workplace 34 Bangladesh 57 Shareholding Structure and Portfolio Investments 09 Cambodia 60 Sustainability Framework 10 Nepal 63 Sustainability Governance 11 Materiality 12 Stakeholder Management 13 Process Excellence & GCEO’s Statement 02 Governance 05 Appendices 08 GCEO’s Statement 15 Best Pratices Across the Value Chain 36 About This Report 68 Customer Centricity 38 Stakeholder Engagement 69 Digisting Processes 39 Management of Material Risks and Opportunities 71 Strong Governance 40 List of Abbreviations 72 Aspect Boundaries 73 Data in Numbers 74 GRI Content Index 76 Assurance Statement 80 Beyond Short-Term Profit 03 Planet & Society 06 Long-Term Investments 19 Environment Management 42 Digital Ecosystem 21 Disaster Management & Response 44 Digital Inclusion 22 Corporate Responsibility 45 GSMA Partnership 26 India - Sherwani Our Business GCEO’s Statement Beyond Short- Nurturing People Process Excellence & Planet & Society National Contribution Appendices 02 Our Business GCEO’s Statement BeyondTerm Profits Short- Nurturing People ProcessGovernance Excellence & Planet & Society NationalReport Contribution Appendices 02 Term Profits Governance Report Our Business Axiata Sustainability & National Contribution Report 2017 The Axiata Group Axiata is one of the leading telecommunications groups In pursuit of our vision to be a New Generation Digital With a broader goal of Advancing Asia, Axiata pieces in Asia with approximately 350 million customers in 11 Champion by 2021, the Group has transformed itself together the best in the region in terms of innovation, countries in ASEAN and South Asia. The Group is listed from a holding entity with a portfolio of pure-play mobile connectivity and talent. As a long-term investor in all on the Main Board of Bursa Malaysia Securities Berhad assets into a Triple Core Strategy driven business focus to our markets, Axiata remains committed to its role as a and ranks as the sixth largest company on the bourse as include Digital Telco, Digital Businesses and Infrastructure. responsible corporate citizen, to make a difference in of 31 December 2017. people’s lives and help transform the countries in which it operates. OUR GOALS Our Purpose Performance To be one of Asia’s largest Advancing Asia telecoms and tech groups by piecing together the best in Innovation, Connectivity and Talent on all financial metrics as we grow in market capitalisation and generate strong Return on Invested Capital (ROIC) PeoplePeople Top talent brand and Our Vision Our Goals To be recogniseddigital talent factoryas a Top Talent Brand and a Digital Talent Factory in ASEAN and South Asia New Generation The 4Ps Digital Champion that define our success by 2021 Partnership To be the number one choice for customers and partners by offering superior customer experience while continuing to build trust with all our stakeholders Our Values Uncompromising Integrity, Planet & Society To be recognised as a Exceptional Performance responsible Digital Champion creating a Digitally Inclusive Society Our Business Axiata Sustainability & National Contribution Report 2017 Embarking on Axiata 3.0 with a Triple Core Strategy Our Triple Core Strategy Pre 2008 Phase 0 Phase 1 Phase 2 Axiata 3.0 ≤ 2007 2007 – 2008 2008 – 2010 2011 – 2015 2016 – 2021 1 Digital Telco Offering mobile and convergent services, as a number one or strong number two player in our markets Building the New Forming an Building a Creating a Generation Building the Independent New Distinct Regional Digital Footprint Company Company Champion Champion 2 Digital Businesses Defining the Redefining the Reimagining Focused investments to achieve rapid growth Company Group the Enterprise by offering digital services and solutions across Advancing Asia Advancing AND the digital ecosystem in four verticals the Industry 3 Infrastructure Providing passive and active infrastructure solutions Demerger Axiata has completed two distinct phases of growth since our inception as an In Phase 3, ‘Axiata 3.0’ is the playbook guiding the Group’s key strategic decisions on independent company in 2008. With the conclusion of Phase 2 in 2015, we have Axiata’s journey to become a New Generation Digital Champion by 2021. Axiata 3.0 established Axiata as a Regional Champion providing digital and mobile services to has evolved into a clearer heading of the core composition and priority growth pillars. approximately 350 million customers across ASEAN and South Asia, as well as being Aligned with our core business pillars of Digital Telco, Digital Businesses and Infrastructure, recognised as a responsible corporate citizen and committed long-term investor. Axiata 3.0 has further refined the strategy of the business moving forward. Our Business GCEO’s Statement Beyond Short- Nurturing People Process Planet & Society National Contribution Appendices 03 Term Profits Excellence & Governance Report Our Business GCEO’s Statement Beyond Short- Nurturing People Process Excellence & Planet & Society National Contribution