Ageas Investor Day 6Th of June 2017 I Lisbon Portugal

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Ageas Investor Day 6Th of June 2017 I Lisbon Portugal Ageas’ Strategy in Portugal AGEAS INVESTOR DAY 6 TH OF JUNE 2017 I LISBON PORTUGAL • Evolution of Ageas’ presence in Portugal • Ocidental : A success story since 2005 Agenda • Ageas Seguros : turnaround and independent set-up on track • Strategic priorities for the coming years • Conclusion I 2 I Evolution of Ageas’ presence in Portugal I 3 I 2005 Ageas enters Portugal via a partnership with BCP Evolution of Investment of Ageas’ presence mio in Portugal EUR 510 I 4 I 2005 2014 Ageas enters Portugal via Step-up from 51% to 100% a partnership with BCP of Non-Life / Médis Evolution of Investment of Investment of Ageas’ presence mio mio in Portugal EUR 510 EUR 123 Distribution agreements in Life and Non-Life extended until end 2029 I 5 I 2005 2014 2015 Ageas enters Portugal via Step-up from 51% to 100% Acquisition AXA Portugal a partnership with BCP of Non-Life / Médis Evolution of Investment of Investment of Investment of Ageas’ presence mio mio mio in Portugal EUR 510 EUR 123 EUR 264 Distribution agreements in Life and Non-Life extended until end 2029 I 6 I 2005 2014 2015 2016 Ageas enters Portugal via Step-up from 51% to 100% Acquisition AXA Portugal Portugal new a partnership with BCP of Non-Life / Médis home market to Evolution of Ageas Investment of Investment of Investment of Ageas’ presence mio mio mio in Portugal EUR 510 EUR 123 EUR 264 Distribution agreements in Life and Non-Life extended until end 2029 I 7 I Real GDP Growth (%) Public Deficit and Debt as % Unemployment Rate (%) of GDP (%) 4% -1% 150% 18% 125.7 % 3% 1.4% 16% -3% 2% 120% 14% 11.1% -5% 1% 12% 90% Portuguese 0% -7% 10% -1% 8% -9% 60% -2% 6% -11% Economic Recovery -3% 30% 4% -4% -13% 2% -5% -15% 0% 0% 08A 09A 10A 11A 12A 13A 14A 15E 16E 17E 18E 19E 08A 09A 10A 11A 12A 13A 14A 15E 16E 17E 18E 19E 08A 09A 10A 11A 12A 13A 14A 15E 16E 17E 18E 19E I 8 I • Strengthen our foothold in a core market we know since more than 10 years Why • Capture the growth opportunities in a recovering Portuguese economy • With Mbcp Ageas, Ageas has showed the capability to generate good returns, Portugal? even in difficult circumstances • Ageas can now operate as a multi-channel insurer, addressing all types of clients I 9 I #1 2 corporate names in Life Ocidental Grupo (Existing business) and Ageas Seguros (Acquired Axa Portugal business) #1 in Pensions #2 8 entities Portugal overall insurer active in Life, Non-Life, Pension, Health and new home #2 Direct businesses in Health market to Ageas #3 6 brands in Non-Life Ocidental Seguros, Ocidental Vida, Ocidental Pensões, Medis, Ageas Seguros, Seguro Directo I 10 I Complementary business mix Ocidental is strong in Life & Health, Ageas Seguros strong in Motor Omni-channel: Portugal full range of distribution channels (bancassurance, agents, direct, affinities) Distribution network of new home branches market to Ageas 671 3,350 agents and brokers Direct platform 1,233 Médis network employees I 11 I Premiums Market 4,196 Non-Life 2016 1,132 With the acquisition of AXA, Ageas in EUR mio becomes the 3rd player in the market (From 7% to 14%) 646 N°3 in Non-Life after Better diversified and more balanced 566 portfolio : Motor & Health major Lines acquisition of Business each counting for 33% of Consolidation likely 410 premium volumes 285 New agency & direct distribution to continue channel offers complementary distribution capacity besides existing bancassurance 226 channel 198 129 I 12 I Provisions Market 38.333 Life based 10,120 on technical liabilities 2016 9,505 EUR mio N°1 Position in 4,530 Life confirmed after 3,999 2,461 acquisition Already before acquisition, 1,579 Ocidental market leader further 1,316 Acquisition Ageas Seguros reinforced market position 883 I 13 I Portugal Portugal Non-Life gross inflows Life gross inflows Market Share Market Share 16% 25% 22.80% 13.5% 17.70% 12% 20% 21.10% Portugal 16.10% 15% 13.00% 7.20% Excl. Ageas Market Share 8% 6.70% 6.80% 11.00% Seguros 6.20% 5.70% Excl. Ageas Seguros 10% 4% 5% 0% 0% 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 I 14 I Portugal Net Profit Portugal Net Profit as % of Total Ageas as % of Total CEU Net Profit Insurance Net Profit 52** 50 48 42 6% 40* 39 40 37 Portugal within 30 Ageas & CEU 2016 55% 2016 45% Net Profit 20 10 94% 0 2011 2012 2013 2014 2015 2016 Portugal Other * 2011 adjustment for impairments on ** Excluding EUR 11 mio net impact fixed income investments integration costs Ageas Seguros I 15 I Portugal Portugal Combined Ratio Operating Margin Guaranteed 1.85% Portugal within 105.0% 2.0% 1.66% 1.55% Ageas & CEU 100.0% 1.45% 1.77% 1.5% Excl. Ageas Operating Seguros 93.5% 95.0% 92.9% 92.8% Performance 90.5% 1.0% 1.09% 90.0% 86.5% 0.5% 85.0% 86.2% Excl. Ageas Seguros 80.0% 0% 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 I 16 I Portugal CEU & Portugal CEU Shareholder’s Equity Dividend Upstream Portugal in EUR mio in EUR mio France 160 Italy 150 Turkey Luxembourg 140 132 120 900 803 Portugal within 100 800 744 696 Ageas & CEU 700 80 600 Equity & Dividend 60 53 48 480 491 500 41 40 36 25 400 20 20 19 300 7 7 0 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2017 estimated I 17 I Ocidental A success story since 2005 I 18 I Manage well Bancassurance profitability specialist • Track record • Strong capacity to automate, standardize • Diversified mix in Life and simplify processes • Above market average efficiency level • Intimate relationship with main distributor Success factors Simple products in a nutshell Distinctive value Focus in profitable proposition in Health customer segments • Successful brand – Médis • Innovative • Multi-channel distribution I 19 I Life Inflows growing Successful strategic effort led to in a declining market stronger operational position in Life -2.4% 5.3% 33% Life Growing in a declining 1,090 1,408 7,555 6,676 Weight of Open UL 9% +24% in Life portfolio – 2011 2016 2011 2016 market with strong New business profitability Portugal Guaranteed Margin 1.66% 1.77% Life Net Result 49 +0.11% (before VOBA) in EUR mio OCV OC Pensões 18 2012 2016 5 4 2011 2016 I 20 I Non-Life (incl. health) strongly overperforming the market and growing market share 0.1% 7.5% 92.9% 86.5% -6.3% 227 326 4,133 4,196 Combined Ratio Non-Life 2011 2016 2011 2016 Growing in a flat market Portugal Non-Life Net Result in EUR mio OCS Médis 16 15 7 5 2011 2016 2011 2016 I 21 I Vision statement “Be the recommended Insurance Group in Portugal” Ocidental 4 Strategic Choises Defined a strategic vision with four strategic choices Partners Customers Innovation People Focus on partners as our Exceed expectations with Challenge boundaries to Be a top-notch organization, primary distribution choice the highest efficiency and create innovative value agile and socially committed transparency propositions • Integrated Plug-In concept • Distinctive HR value proposition • Proximity • Innovative value propositions • Learning & mentoring • Operational excellence • Foster entrepreneurial mindset • Empowerment • Understanding customer needs • Shared value approach with social impact I 22 I Ageas Seguros : turnaround and independent set-up on track I 23 I 7 Aug. 15 Mar. 1stApr. 26 Apr. 2015 2016 2016 2016 Milestones in Acquisition AXA Portugal Signing Approval from Closing & start of Rebranded into all Regulators Inclusion in Ageas seguros Q2 results I 24 I 675 > EUR 400 mio Employees premiums Ageas Seguros (May ‘16) (Life + Non-Life) Profile ˃ 650.000 Mainly Motor Customers +/- 60% of business mix I 25 I 1 2 3 4 Rebranding Managing Business Synergies and and boost towards full transformation Integration Ageas Seguros commercial independence dynamics • Turning unprofitable • Moving towards the Lines Of Business Target Operating • Launch of Ageas • Management and (LOB) into profit Model for Ageas in Key priorities Seguros by the end of monitoring of Portugal April 2016 Temporary Service • Grow the profitable Agreements (TSA) business and extend • Simplify legal structure • Increase proximity with footprint business partners • Execution Carve-out Plan • Reduce costs As from day 1 Deadline: September 2017 From mid 2016 until 2018 Staged approach starting with top governance and support I 26 I functions Succesful brand launch 1st promising signs of transformation leading to New Business encouraging turnaround in Revenues A fast growing new business sales as from In force Business brand awareness: September ‘16! 10.9% 1 ambitious objectives! 9.5% 60% 6.2% 3.4% 2.2% 2.8% 1.6% Rebranding and 1.2% 45% - 0.1% 0.6% Ageas Seguros -2.9% -1.6% 3.0% boost commercial -0.5% 34% -6.5% -4.9% Key Objectives dynamics 30% -9.0% -11.2% -7.8% -11.4% -13.5% -17. 2% -17.7% 1% -17.9% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec March.16 May 16 Nov. 16 2017 2018 I 27 I Extending the distribution footprint to spur growth in Life and Non-Life Premium Brokers • Brokers grow share through Exclusive Network selective choices. Progressively 20 evolve from 8 to 20 Brokers. Private +150% Multibrand agents 170 • Organic growth of Exclusives and 1 8 increase x-sell in Client base # of agents 300 +25% 160 • Private network size enlargement; Rebranding and focus on growth in Life (protection), Ageas Seguros 240 Health and Home.
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