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Sept Newsletter 2014

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Sept Newsletter 2014 H S September 2014 THE HIGH STREET DENTAL PRACTICE IG TR H E MEMBERSHIP PLAN E E T The High Street Dental Practice has been serving WHAT DOES OUR MEMBERSHIP PLAN H Chippenham for over 50 years. We provide continuity and T commitment to care while keeping abreast of advances in INCLUDE? D modern dentistry and our aim is to provide high quality Our Membership Plan is only £14.91 per month. E treatment in a relaxed and safe environment. E N Newsletter C I Patients who are members of the Membership Plan will be Membership Fee per Item T T registered with their own dentist who, with the assistance Plan A C of the hygienist team, will personally provide all routine L A P care and treatment. This encourages the development of a Examination Included £40.00 R sound and trusting relationship between patients and the Hygienist Visit Included £50.00 Practice Improvements dental team. Other Treatment 15% Discount Full Fee Research has shown that much of dental disease is pre- HI, MY NAME IS SAM E signature pads ventable and that regular advice and care will improve oral We are required to Hi my name is Sam. I am a update your medical health and help to maintain a healthy mouth. We are firm HOW DO I JOIN THE MEMBERSHIP PLAN? believers in such an approach and have designed a dental registered dental nurse and histories on a regular There is no need for assessment. All you have to do is care plan which will encourage regular attendance for pre- joined the High Street Dental basis. Until recently complete a registration form and direct debit mandate. Our this involved having to ventive advice and early detection of dental disease, whilst Practice in May 2014. Before trained and helpful reception staff will be available to assist fill out and sign a paper also financially rewarding patients committed to the training to become a dental you and answer any further questions. nurse, I worked as an form every time you practice and our philosophy. administration assistant for a attended, which many The Plan arrangement can be terminated with one months mortgage broker. patients found quite When you join the High Street Membership Plan you can notice. tedious if they had not relax in the knowledge that all your preventive dental care Approximately 8 years ago, I changed their personal details or had a complex medical is covered by a convenient monthly payment plan. In changed careers and obtained history and were taking a lot of medication. Many of you will addition you will receive a 15% discount on any subsequent WHAT HAPPENS IN AN EMERGENCY? a trainee dental nurse position have seen or used the three signature pads in Reception, You will have access to a 24 hour worldwide dental necessary treatment from your dentist. As an extra benefit in a dental practice in Bath which enable you to check your medical history kept in your emergency helpline. The helpline will assist you in finding you will also obtain worldwide Supplementary Insurance where I worked with a dentist who placed implants, computer records and then sign a digital copy. No more form an English speaking dentist where ever you are in the for dental emergencies and dental injuries at home or provided cosmetic dentistry and Botox. filling and a big step towards reducing our paper abroad. world. consumption. In 2009 I took my dental nursing examinations and obtained X-rays YOUR BENEFITS WHAT DOES SUPPLEMENTARY a qualification as a Registered Dental Nurse from the We have also introduced a new digital x-ray system. This is one NEBDN. After qualification, I worked for several years as a ✓ All preventive dental care, including diet and oral INSURANCE COVER? of the most advanced systems available and is a major self-employed, freelance dental nurse, providing nursing The details of the insurance can be found on our web page improvement on our old equipment. The image quality is sig- hygiene advice. cover to various dental practices in Wiltshire and Somerset. at www.thehighstreetdentalpractice.co.uk. nificantly better, enabling us to more accurately assess the ✓ Regular examinations and hygienist visits as health of your teeth. And surrounding structures. Additionally Since starting work at the High Street Dental Practice I have recommended by your dentist. Up to maximum of 2 per GH ST the new sensors are much thinner than the old sensors, mak- I R nursed alongside Dr Christopher Lambert-Rose, who has a ing them easier to position and better tolerated by patients. year. H E special interest in Endodontics and Cosmetic Dentistry and Once exposed, the sensors are then processed through a have also assisted Dr Laurinda Watt, Dr Gerry Davies and Dr ✓ All small Xrays taken in the surgery. E scanner to extract the image file, which is then displayed on E Graham Walker. They all work in different ways and have the PC in the appropriate surgery. special interests in various dental treatments including ✓ 15% discount on all treatment provided in addition to the T H orthodontics, using sedation techniques for dental treatment Washroom cover by your plan. and preparing bridges, crowns and dentures. Many of you will have noticed our new patient washroom. T ✓ Payment by convenient monthly direct debit, allowing D Designed by Jacquelina Lambert-Rose, it is the first stage in Dental nursing is a very rewarding career; every day is our refurbishment program for the Practice that will take place you to budget. E different and you are constantly learning new facts and over the next two to three years. The old washroom had a E techniques. I have a particular interest in implantology and ✓ Access to our 24 hour dental emergency helpline, N cramped and cluttered feel, with outdated decor and fittings. C oral surgery and plan to expand my knowledge in this area This new washroom has been designed to create a modern, I every day of the year. T by attending training courses and lectures in the future. light, airy and clean T ✓ Worldwide Supplementary Dental Injury and A space. Responses from C L A I enjoy being part of the team at the High Street Dental patients have been very P Emergency Insurance at terms not available elsewhere. R Practice and feel that we are providing an excellent favourable which we hope ✓ Membership card with 24 hour helpline numbers for service to all our patients. will continue as we update the rest of the Practice. If dental emergencies at home or abroad. Telephone: 0844 499 6626 you have not seen it yet ✓ Guaranteed registration with the High Street Dental Miss Sam Anteney then go and have a look! Fax: 0844 499 6627 Registered Dental Nurse Practice and continuing access to your dentist. www.thehighstreetdentalpractice.co.uk continued on page 2 H S IG TR H E E E T H T D E E N C I T T A C L A Newsletter P R Practice Improvements a regular deep cleaning. If the dentist or hygienist is away, a nurse takes the opportunity to ‘spring clean’ their room; you will find our nurses are cleaning fiends! On top of this we also have contract cleaners who come in every night continued STERILISATION and keep the rest of the practice clean and tidy. Survey Hygiene is very important at the High Street Dental Practice, In the future we hope to have a “sterilisation room” which will contain sinks, ultrasonic baths, washer disinfectors (like dish- As part of our drive to improve our customer service we are not only for the patients’ safety, but also for the staff. We have washers) and autoclaves. All the surgery staff will take their instruments to this one room to be cleaned, about to implement an ‘instant survey’ for patients after they a strict regime of cleanliness from the washing of our hands sterilised, bagged, dated and returned to the surgeries to be stored. We will have staff who will be employed to work in that have had an appointment with a dentist or hygienist. You to the disposal of the clinical waste. area and be responsible for the sterilising of the instruments. This will reduce the noise and heat from the may be handed a ipad and asked to answer four simple autoclaves in the surgeries. questions and make any comments if you wish, concerning A typical day in the surgery would start with a clean uniform your recent experience at the Practice. The responses can (which is not worn outside of the practice premises) for the At the end of the working day we have another cleaning regime, similar to the morning drill, in that all the water lines are flushed be anonymous if so desired. Patient feedback is very nurse/dentist/hygienist, removal of jewellery except a plain through, the suction is cleaned and traps emptied and all surfaces are thoroughly disinfected. Instruments are autoclaved and important to us as we endeavour to improve our service and wedding band and then thorough hand washing. stored in their sterilised bags. The autoclaves are drained of water and left clean to dry out. All clinical waste is bagged and any feedback on our performance is very welcome. stored in special locked bins awaiting collection. Dentists, hygienists and nurses all wear surgical gloves, New Sterilisation facilities masks and safety glasses to ensure airborne bacteria or Cleanliness and general hygiene is very important to us all and we pride ourselves on the level of care we provide in this area We are well on the way with the scanning and storage of the contaminated material is not transferred.
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