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Sustainability Report 2018

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Sustainability Report 2018 SUSTAINABILITY REPORT 2018 English Version Sustainability Report 2018 Contents Disclosure of Sustainability-related Information ............................................................ 002 ●Sustainability Initiatives Through Business (KDDI’s Products and Services) ........ 035 Top Message ................................................................................................................. 003 Network Quality Management and Improvement ......................................................... 036 Message from Executive Officer of Sustainability ......................................................... 005 Responsibility for Products and Service ....................................................................... 039 Our Business and Strategies ......................................................................................... 006 Customer Relationship Management ............................................................................ 042 KDDI’s Commitment to Sustainability ........................................................................... 007 Brand Management ....................................................................................................... 045 KDDI Code of Business Conduct (Basic Principles) ..................................................... 009 Innovation Management ................................................................................................ 046 Sustainability Promotion Framework ............................................................................ 010 Initiatives in Growing Markets outside Japan ............................................................... 049 Stakeholder Engagement .............................................................................................. 011 KDDI’s Material Sustainability Issues ............................................................................ 014 ●Sustainability Initiatives That Support Business (KDDI’s Business Foundation) ......... 051 Corporate Governance .................................................................................................. 052 ●Materiality Highlight Risk Management ......................................................................................................... 059 Materiality 1 Safer and More Resilient Connected World ............................................. 021 Information Security ...................................................................................................... 062 Highlight: Maintaining Communications during Disasters ............................................ 022 Disaster Preparedness .................................................................................................. 064 Materiality 2 Cyber Security and Privacy Protection ..................................................... 023 Compliance ................................................................................................................... 065 Highlight: Protection of personal information ................................................................ 024 Human Rights ................................................................................................................ 068 Materiality 3 Rewarding Workplaces for Diverse Talents .............................................. 025 Labor Practices ............................................................................................................. 070 Highlight: Professional Advancement of Women and Rewarding Workplaces ............. 027 Recruiting and Developing Human Resources ............................................................. 077 Materiality 4 An energy-efficient, circular economy ...................................................... 028 Supply Chain Management ........................................................................................... 083 Highlight: Improving Energy efficiency .......................................................................... 029 Community Involvement and Development .................................................................. 085 Materiality 5 Fulfilled Life Brought through ICTs............................................................ 030 Environmental Management .......................................................................................... 090 Highlight: Regional revitalization using 5G .................................................................... 032 Environmental Performance .......................................................................................... 097 Materiality 6 Respect for Human Rights and Fairness in Business .............................. 033 Highlight: Support for LGBT .......................................................................................... 034 External Recognition ..................................................................................................... 105 2018 Sustainability Report 2018 001 Disclosure of Sustainability- Our Business & KDDI’s Commitment to KDDI Code of Sustainability Promotion KDDI’s Material Sustainability Initiatives Sustainability Initiatives Top Message Stakeholder Engagement Materiality: Highlight External Recognition related Information Strategies Sustainability Business Conduct Framework Sustainability Issues Through Business That Support Business Disclosure of Sustainability-related Information Guidelines Referenced About This Report External Assurance ・ GRI (Global Reporting Initiative) Sustainability Reporting Standards KDDI issues its Sustainability Report as a means for disclosing financial and non- ・ SASB (Sustainability Accounting Standards Board) (Telecommunications) To ensure reliability, environmental data for Scope 1 and 2 has received financial information. This report is a focused summary of environmental, social, ・ IIRC (International Integrated Reporting Council) independent third party assurance by Lloyd’s Register Quality Assurance Limited, governance, and other non-financial information in PDF format (Japanese and ・ ISO 26000: 2010 (Guidance on Social Responsibility) and environmental data for Scope 3 has been verified by Waseda Environmental English). For information on our business strategies and opportunities, please ・ JISZ 26000: 2012 (Guidance on Social Responsibility) Japanese Industrial Institute, an independent third-party. refer to the Integrated Report. Standards The Sustainability Report expands on information referencing to the ・ Japan’s Ministry of the Environment, 2012 Environmental Reporting Guidelines Inquiries GRI’s Sustainability Reporting Standards, as well as information determined to KDDI CORPORATION contribute to promoting the understanding of the creating of KDDI’s value. Sustainability Department, General Administration Division, General Administration We will continue making efforts to communicate with all stakeholders and & Human Resources Division promoting our sustainability initiatives. E-mail: [email protected] GARDEN AIR TOWER, 3-10-10, Iidabashi, Chiyoda-ku, Tokyo Period Covered 102-8460, Japan FY2017 (April 1, 2017 to March 31, 2018). Some of the included information pertains to activities before and after FY2017. Scope of Report Financial information Although we report the activities of the KDDI Group (KDDI and its 178 subsidiaries), this report focuses on KDDI only since the ratio of Group’s consolidated sales is approximately 1.25 times of KDDI’s non-consolidated IR Website sales.* * Consolidated: based on International Financial Reporting Standards (IFRS). Non-consolidated: based on Japanese GAAP. Shareholder Integrated Report Communication Publication Date Individual Investors Experts September 2018 (Next publication: September 2019; Previous publication: Customers Institutional Investors September 2017) Sustainability Report (This report) Sustainability Website In 2013 we published our last print edition of the report. Out of consideration for the environment, we now publish the report exclusively online. It can Non-Financial Information be downloaded from our website as a PDF file. 2018 Sustainability Report 2018 002 Disclosure of Sustainability- Our Business & KDDI’s Commitment to KDDI Code of Sustainability Promotion KDDI’s Material Sustainability Initiatives Sustainability Initiatives Top Message Stakeholder Engagement Materiality: Highlight External Recognition related Information Strategies Sustainability Business Conduct Framework Sustainability Issues Through Business That Support Business We are committed to helping our connected society prosper. Makoto Takahashi, President, KDDI CORPORATION The international community’s drive to tackle global societal issues has gained momentum in recent years, to solve social issues. The KDDI Group Philosophy sets out our vision as a company and the culture we wish as evidenced in the UN Sustainable Development Goals (SDGs), and the Paris Agreement signed at the 21st to instill in our employees. It is the starting point of our sustainable management approach. session of the Conference of the Parties (COP21) to the UN Framework Convention on Climate Change. We believe it is essential that all our employees share a common set of values in order for different Companies too are expected to be proactive partners in the global effort and contribute to sustainable business divisions to work closely together and create a synergy as we expand our operations globally. growth through business activities. Following a revision in 2013, we have been running a campaign to promote the KDDI Group Philosophy We at KDDI
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