Unified Mobile App for New-Age Governance (UMANG)

1 Hon’ble Prime Minister of India on UMANG (Nov 23, 2017)

‘We are using mobile power or M-power to empower our citizens’

2 GCCS 2017 UMANG launch on Nov 23, 2017

3

…. UMANG MOBILE UMANG MOBILE APP WEB

UMANG UMANG Overview PLATFORM

APIs

Government Services 4 Available across multiple devices - Phones, Tablets, Desktops etc.

5 BENEFITS

Citizen Departments Lower overall cost to Nation Convenience - Single App Centralized onboarding support, Synergy in efforts download, Aggregated services, maintenance of platform/app, more utility API development

Common maintenance cost Ease of use due to uniformity & Quick rollout of services, No better and standardized User tendering by each department Interface(UI) and Experience(UX)

Common A&C cost Efficiency in delivery of services 12x7 Customer Support

Ease of cross marketing/ awareness Support for multiple languages - Wider outreach to end users about availability of Govt. services due to high foot fall on common App (11 regional + Hindi + English)

6 UMANG FEATURES

❖ One Mobile App for major Govt services ➢ 200 Applications, (Approx. 1200 high impact services) in 3 years

❖ One URL/SMS code/IVRS (Toll Free)

❖ Unified, Robust , Scalable cloud based platform at the back-end

❖ Built-in Analytics

❖ Customised branding for integrating Departments/States

❖ Intuitive discovery and powerful search

7 UMANG Core Integrations

Identity Payments SMS Gateway

Aadhaar Authentication – Single Payment Gateway Single unified SMS Gateway OTP, Biometric, eKYC PayGov as default UPI

Paperless Feedback eMail Gateway

Digilocker Rapid Assessment System Single Unified eMail All feedback services Gateway View, Share & Upload

Documents

Core functionalities available to all integrated applications on UMANG

8 ~ 185 Services currently (~ 37 Central Depts, 6 States)

Central States

Education - CBSE, e-Paathshala (NCERT), AICTE, KVS Haryana Agriculture – AgriMarket, Crop Insurance, Soil Himachal Pradesh Health Card, Kisan Suvidha, Buyer/Seller- mkisan, Gujarat Extension reforms, Farm mechanization Health – ORS, Pharma Sahi Daam Delhi (NDMC) Skill – PMKVY, Digisevak, DAY-NULM Assam Transport – eRahi Mizoram Pension – NPS, DoPPW, Jeevan Pramaan LPG – Bharat Gas, Indane, HPCL

Housing – PMAY, CLSS EPFO Income Tax - PAN, Pay Income Tax (Challan 280) MEA - eMigrate, MADAD, Passport BBPS- Utility Bill Payment Digilocker - RC, DL, Aadhaar Card, Gas Subscription

Work in Progress

Central States - New

Punjab - Phase- I (Rural Area, Residence, Arunachal Pradesh CISF (Lost and found at Airport) Caste (SC & OBC) Certificates, Senior Citizen One round of technical discussion held, list of Identity Card). Demo provided to IT Director. services received. Health - eRaktkosh) KPMG audit from 19th Feb. Goa Transport - Vahan, Sarathi Tamil Nadu First meeting over VC with Goa NIC team, led by SIO on Jan 31 3 Certificates- Registration, Tracking, EPFO (Pensioner Services) Services List received from SIO NIC Download and Payment Administrative Approval from concerned dept. Is Production APIs awaited; KPMG audit done being pursued Targeted for launch on Wednesday, Feb 14, 2018

States - Additional Services

Haryana - Revenue & Disaster Management Assam Department: Certificates not being issued for Mizoram the applications submitted Himachal Pradesh Delhi (edistrict services)

Work in Progress

States - Initiated

Uttar Pradesh Meeting held on 29th Jan,18 and following applications/services are initially targeted 1. Technical & Vocational Education (Services of UPSDM, ITI & BTE identified) 1. e-District Application * (APIs yet to be shared) 2. Nagarsewa (Municipal)# 3. Integrated portal ( Social Welfare, Women & Child, Handicap) # 4. Scholarship # 5. Food & Civil Supplies # 6. Grievance (IGMS) - CM’s Jansunvayee # 7. Forest Administrative approval granted for all the services by PS (IT) # Technical SPoC yet to be identified Work slow due to UP Summit, Departments have requested to start the work post summit. Integration with States Status and Issues

Delhi Maharashtra Uttarakhand Ongoing discussions since Aug 2017 for Two rounds of meetings (Sept 25 & Dec 28, Slow response, Technical discussions done at onboarding e-district services, 2017) done ITDA, Dehradun with all stakeholders in Sept 2017 including SIO Production URL of phase 1 identified Services identified & FRS done Phase 1 (6-services) identified in Sept 2017 services & test data for verification APIs 13 high volume services identified by state awaited since long. APIs awaited from NIC UK team since Sept’17 No further progress Department to finalize the document Onboarding document signed with ITDA verification flow at e-district backend Administrative Approval Awaited Wireframes/flows for services identified APIs for other identified certificates already shared with UK team awaited for quite long No progress

Madhya Pradesh Gujarat Jammu and Kashmir 90+ participants from different One round of meeting (Dec 15, 2017) done Pro active support from State needed departments attended Workshop held on 40 services identified, available on Digital Dec 19th, 2017 No dedicated Nodal officer Gujarat mobile app Administrative approval awaited from No progress No further progress ULBs, e-District services (MPSAPS) Administrative Approval Awaited 13 Integration with States: Status and Issues

Rajasthan Jharkhand West Bengal Discussions are on. State may communicate Discussions are on. State may One round of meeting done. list of services with admin approval communicate list of services with admin List of services yet to be identified by State approval

Odisha Bihar Chhattisgarh Services List & Administrative Approval As per IT dept. and SeMT, there are no online Discussions are on. State may Awaited services currently communicate list of services with admin Yet to Start approval State may communicate list of services, if any, with admin approval

Kerala Andhra Pradesh Telangana Discussion initiated in Sept. 2017 Shared initial documents required for List of potential/tentative Services received Services list received but no go-ahead yet onboarding from the State Administrative Approval Awaited State may communicate list of services To be initiated after the launch of their Yet to Start with admin approval Unified App at State level 14

On Hold till then

Integration with States: Status and Issues

Meghalaya, Sikkim, Tripura Manipur Andaman & Nicobar Services available on NIC software “service List of e-district services received, plus platform”, multiple discussion done onboarding discussions initiated. Islands with service plus team however no progress, Manipur Department has now agreed to Dadra & Nagar Haveli share APIs by mid of March, 2018 for 13 NIC officials to be given clear orders. States certificates identified for Phase 1 in Daman and Diu to share Admin approval with service plus staggered manner team for onboarding on UMANG Lakshadweep

Karnataka Nagaland Puducherry

Services List yet to be received List of PRIORITY services received, Chandigarh onboarding discussions to be initiated. Services List yet to be received, except for Dadra Dept. has suggested to start onboarding & Nagar Haveli discussions post Mid of march, 2018 since Onboarding discussions to be initiated officials are currently involved in election duty

15 THANK YOU!

www.umang.gov.in

To download Missed Call: 97183-97183