Göktaş & Dinçer/JRTR 2017, 4 (Special Issue 1), 328-342 Journal of Recreation and Tourism Research Journal home page: www.jrtr.org ISSN:2148-5321 A CONTENT ANALYSIS OF E-REVIEWS ON PRIVATE MUSEUMS: THE CASE OF ISTANBUL Levent Selman GÖKTAŞa Mithat Zeki DİNÇERb a İstanbul Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul, Türkiye (
[email protected]) b İstanbul Üniversitesi İktisat Fakültesi, İstanbul, Türkiye (
[email protected]) EXTENSIVE SUMMARY The research aims to identify and interpret the positive and negative characteristics of private museums located in Istanbul while conveying their experiences in electronic environment. The study includes evaluating the e- comments made about the private museums in İstanbul by analyzing the contents by taking advantage of the comments shared in the electronic environment. The comments are divided into building, restaurant and souvenir, management, environment and transportation, wages, collection, personnel sub-dimensions. In this study, the top ten museums that received the most comments from the private museums in Istanbul on the TripAdvisor site were examined. The reason why www.tripadvisor.com is preferred for content analysis of e- comments is that it has the largest source of travel, accommodation and destination information in 49 countries operating in the world where 435 million comments and opinions come in with 390 million unique visitors per month. As a result of the evaluation, 4,868 reviews were reviewed and the interpretations were divided into subcategories such as building, restaurant and souvenir, management, environment and transportation, wage, collection and personnel, and positive and negative evaluations were provided. Visitors to the Museum of reviews conducted when examined, Rahmi M.