Designed especially for personnel involved in: admissions, engagement, facility rentals, food services, membership, retail services, revenue generation, special events and conference visitor services!

THURSDAY, JANUARY 26 FRIDAY, JANUARY 27 SATURDAY, JANUARY 28

9:00 – 10:00 am 9:00 – 10:00 am 8:45 – 9:30 am Keynote Address Keynote Address Keynote Address John Grimes, Executive Director, Josh Basseches, Director and CEO, Taking Leadership to New Heights Mission+ Strategic Solutions, Inc. Royal Museum (TBC) Alan Mallory, Mount Everest Climber

10:20 am – noon 10:15 – 11:45 am 9:45 – 11:00 am Sharing Solutions 2016 Educational Sessions Educational Sessions A Budgets less than $100,000 A Innovation in Front-Line Visitor A Can Virtual Phenomena Boost B Budgets $100,000 – $499,00 Services, Visitor Experiences Your Visitation and Retail Sales?

C Budgets $500,000+ Al Chapman, Legislative Assembly of Alberta B What’s in a Name? David O’Hara, City of , Fort York Members, Contacts and More 1:15 – 2:15 pm B Copyright, Licensing and Your Retail Margaret Chrumka, Kamloops Art Gallery Educational Sessions Store: What You Need to Know A Whose Hands Are in the Tanya Anderson, Canadian Museum of History Noon – 1:45 pm Constance MacDonald, Cookie Jar? Luncheon and Learn B Which Benefits Do 1:30 – 5:30 pm Increase Your Retail Sales! Members Value? Offsite Mobile Workshop Learn about the CMA Wholesale Consortium Nick Foglia, McMichael Canada 150 Product Line Designed especially for Canadian Art Collection Fort York personnel involved in: admissions, engagement, facility rentals, food services, 2:00 – 4:30 pm THURSDAY, JANUARY 26 conference membership, retail services, revenue generation, 9:00 – 10:00 am 2:30 – 4:00 pm special events and Keynote Address FRIDAY, JANUARY 27 visitor services! Workshop John Grimes, Executive Director, Mission+ Strategic Solutions, Inc. 9:00 – 10:00 am Educational Session 10:20 am – noon Keynote Address SATURDAY, JANUARY 28

Conquer Your OwnSharing Everest Solutions 2016 Josh Basseches, Director and CEO, Royal Ontario Museum (TBC) 8:45 – 9:30 am A Budgets less than $100,000

A Actionable Strategies: Alan Mallory, Mount B Budgets Everest $100,000 – $499,00 Climber 10:15 – 11:45 am Keynote Address

C Budgets $500,000+ Educational Sessions Taking Leadership to New Heights Alan Mallory, Mount Everest Climber

Using Digital Marketing to Grow 1:15 – 2:15 pm A Innovation in Front-Line Visitor Come prepared to tackle mental and Services, Visitor Experiences 9:45 – 11:00 am Educational Sessions Al Chapman, Legislative Assembly of Alberta Educational Sessions A David O’Hara, City of Toronto, Fort York Whose Hands Are in the A Can Virtual Phenomena Boost an Engaged Museum Community B Copyright, Licensing and Your Retail physical challenges! Cookie Jar? Your Visitation and Retail Sales? Store: What You Need to Know B Which Benefits Do Tanya Anderson, Canadian Museum of History B What’s in a Name?

Larry Chartier and Lisa Matheson Members Value? Constance MacDonald, Royal Ontario Museum Members, Contacts and More Nick Foglia, McMichael Margaret Chrumka, Kamloops Art Gallery Canadian Art Collection 1:30 – 5:30 pm

CMSintelligence, Inc. 5:00 – 7:00 pm2:30 – 4:00 pm Offsite Mobile Workshop Noon – 1:45 pm Educational Session Fort York Luncheon and Learn A Actionable Strategies: Increase Your Retail Sales! B Customer Service in Museums Using Digital Marketing to Grow Learn about the CMA Wholesale Consortium Closing Receptionan Engaged Museum Community Canada 150 Product Line Larry Chartier and Lisa Matheson CMSintelligence, Inc. 2:00 – 4:30 pm and Art Galleries B Customer Service in Museums Workshop and Art Galleries Conquer Your Own Everest Cheryl Blackman and Eva Tolkunow Alan Mallory, Mount Everest Climber Cheryl Blackman and Eva Tolkunow Royal Ontario Museum Come prepared to tackle mental and physical challenges! 4:00 pm – 7:00 pm Royal Ontario Museum CMA EXPO and 5:00 – 7:00 pm Stars & Dogs Reception January 26 Closing Reception The program is subject to change. Visit January 26 – 28, 2017and additions. All sessions are in English. Simultaneous translation Westin Prince Hotel,– Toronto will not be provided, but many speakers and attendees are bilingual. 28, 2017 4:00 pm – 7:00 pm museums.ca Room rates held at 2016 prices! westinprincetoronto.com for updates

CMA EXPO and Westin Prince Hotel,REGISTER Toronto NOW Register Now! museums.ca/event/conferences_mec_2017 or 613-567-0099 ext. 233 Stars & Dogs Reception Room rates held at 2016 prices! westinprincetoronto.com

The program is subject to change. Visit museums.ca for updates and additions. All sessions are in English. Simultaneous translation will not be provided, but many speakers and attendees are bilingual. Register Now! museums.ca/event/conferences_mec_2017 or 613-567-0099 ext. 233