Designed especially for personnel involved in: admissions, engagement, facility rentals, food services, membership, retail services, revenue generation, special events and visitor services! conference SATURDAY, JANUARY 28 8:45 – 9:30 am Keynote Address FRIDAY, JANUARY 27 Taking Leadership to New Heights 9:00 – 10:00 am Alan Mallory, Mount Everest Climber THURSDAY, JANUARY 26 Keynote Address 9:45 – 11:00 am Josh Basseches, Director and CEO, Educational Sessions Royal Ontario Museum (TBC) 9:00 – 10:00 am A Can Virtual Phenomena Boost Your Visitation and Retail Sales? Keynote Address 10:15 – 11:45 am John Grimes, Executive Director, What’s in a Name? Educational Sessions B Mission+ Strategic Solutions, Inc. Members, Contacts and More Innovation in Front-Line Visitor A Margaret Chrumka, Kamloops Art Gallery Services, Visitor Experiences 10:20 am – noon Al Chapman, Legislative Assembly of Alberta Noon – 1:45 pm Sharing Solutions 2016 David O’Hara, City of Toronto, Fort York A Budgets less than $100,000 B Copyright, Licensing and Your Retail Luncheon and Learn B Budgets $100,000 – $499,00 Store: What You Need to Know Increase Your Retail Sales! C Budgets $500,000+ Tanya Anderson, Canadian Museum of History Learn about the CMA Wholesale Consortium Constance MacDonald, Royal Ontario Museum Canada 150 Product Line 1:15 – 2:15 pm Educational Sessions 1:30 – 5:30 pm 2:00 – 4:30 pm A Whose Hands Are in the Cookie Jar? Offsite Mobile Workshop Workshop B Which Benefits Do Fort York Conquer Your Own Everest Members Value? Alan Mallory, Mount Everest Climber Nick Foglia, McMichael Come prepared to tackle mental and Canadian Art Collection physical challenges! Designed especially for personnel involved in: admissions, engagement, facility rentals, food services, 5:00 – 7:00 pm THURSDAY, JANUARY 26 conference membership, retail services, revenue generation, 9:00 – 10:00 am 2:30 – 4:00 pm special events and Keynote Address FRIDAY, JANUARY 27 visitor services! Closing Reception John Grimes, Executive Director, Mission+ Strategic Solutions, Inc. 9:00 – 10:00 am Educational Session 10:20 am – noon Keynote Address SATURDAY, JANUARY 28 Sharing Solutions 2016 Josh Basseches, Director and CEO, Royal Ontario Museum (TBC) 8:45 – 9:30 am Actionable Strategies: A Budgets less than $100,000 A B Budgets $100,000 – $499,00 10:15 – 11:45 am Keynote Address C Budgets $500,000+ Educational Sessions Taking Leadership to New Heights Alan Mallory, Mount Everest Climber Using Digital Marketing to Grow 1:15 – 2:15 pm A Innovation in Front-Line Visitor Services, Visitor Experiences 9:45 – 11:00 am Educational Sessions Al Chapman, Legislative Assembly of Alberta an Engaged Museum Community Educational Sessions A David O’Hara, City of Toronto, Fort York Whose Hands Are in the A Can Virtual Phenomena Boost B Copyright, Licensing and Your Retail Cookie Jar? Your Visitation and Retail Sales? Store: What You Need to Know and B Which Benefits Do B Larry Chartier Lisa Matheson 28, 2017 Tanya Anderson, Canadian Museum of History What’s in a Name? – Members Value? Members, Contacts and More Constance MacDonald, Royal Ontario Museum Nick Foglia, McMichael Margaret Chrumka, Kamloops Art Gallery CMSintelligence, Inc. Canadian Art Collection 1:30 – 5:30 pm 2:30 – 4:00 pm Offsite Mobile Workshop Noon – 1:45 pm Educational Session Fort York Luncheon and Learn Customer Service in Museums A Actionable Strategies: Increase Your Retail Sales! B Using Digital Marketing to Grow Learn about the CMA Wholesale Consortium January 26 an Engaged Museum Community Canada 150 Product Line and Art Galleries Larry Chartier and Lisa Matheson CMSintelligence, Inc. 2:00 – 4:30 pm B Customer Service in Museums Workshop Cheryl Blackman and Eva Tolkunow and Art Galleries Conquer Your Own Everest Cheryl Blackman and Eva Tolkunow Alan Mallory, Mount Everest Climber Royal Ontario Museum Westin Prince Hotel, Toronto Come prepared to tackle mental and Royal Ontario Museum physical challenges! 4:00 pm – 7:00 pm CMA EXPO and 5:00 – 7:00 pm Room rates held at 2016 prices! westinprincetoronto.com Stars & Dogs Reception January 26 Closing Reception The program is subject to change. Visit and additions. All sessions are in English. Simultaneous translation Westin Prince Hotel, Toronto 4:00 pm – 7:00 pm will not be provided, but many speakers and attendees are bilingual. – 28, 2017 museums.ca Room rates held at 2016 prices! westinprincetoronto.com for updates CMA EXPO and for updates REGISTER NOW Register Now! Stars & Dogs Reception museums.ca/event/conferences_mec_2017 or 613-567-0099 ext. 233 museums.ca Register Now! The program is subject to change. Visit and additions. All sessions are in English. Simultaneous translation museums.ca/event/conferences_mec_2017 or 613-567-0099 ext. 233 will not be provided, but many speakers and attendees are bilingual. .